وظائف مساعد مدير - الاحساء السعودية

Job description-Position- Sales engineer Location- Dammam, Saudi Arabia Job type- full time Technical Expertise & Support:Serve as the primary technical point of contact for customers, providing expert advice and solutions for their industrial application challenges, specifically concerning Hazardous solutions and their application in hazardous environments. Conduct product demonstrations and technical workshopsfor clients, showcasing the features, benefits, and certifications (e.g., ATEX, IECEx) of Weidmüller 's hazardous area and industrial automation portfolio. Collaborate closely with the factory's production and engineering teams to understand product capabilities, certifications, and provide customer feedback for continuous improvement Prepare regular sales reports, forecasts, and activity plans for management review. Utilize CRM software effectively to manage customer interactions, track sales progress, and maintain accurate records.

Job Purpose:To lead the organization’s cybersecurity governance, risk, and compliance activities, ensuring effective risk management, regulatory compliance, and continuous improvement of the cybersecurity program.<br>Key Responsibilities:Maintain the cybersecurity governance framework Manage the enterprise cybersecurity risk management program Ensure compliance with applicable regulations and standards Oversee cybersecurity policy lifecycle management Coordinate cybersecurity audits and regulatory assessments Monitor remediation activities and compliance performance Develop cybersecurity KPIs and executive reports Manage third-party cybersecurity risk program Promote cybersecurity awareness across the organization Drive cybersecurity maturity improvement initiatives Provide governance guidance to business and IT stakeholders <br><br>Education:Bachelor of Science (BS) OR bachelor’s degree in computer science, Management Information Technology (MIS) or equivalent.<br>Experience:8+ years relevant experience in Cybersecurity function.

Industry: Construction<br>This Is for Saudi Nationals Only<br>Key Responsibilities:Plan projects, defining scope, objectives, timelines, and budgets Lead and coordinate cross-functional teams to ensure goals are met Efficiently manage resources (human, financial, and technical) Identify risks and develop contingency plans Monitor progress and prepare regular reports for senior management and stakeholders Communicate with clients and vendors, ensuring their satisfaction with project progress Ensure compliance with required quality standards and specifications Solve problems and make timely decisions Professionally manage changes in project scope Evaluate project performance upon completion and document lessons learned<br><br>Required Qualifications: Bachelor's degree in civil engineering. Minimum of 17 years of hands-on experience in project management Professional certification in project management (PMP or equivalent) preferred Excellent leadership and communication skills Proficiency in project management tools (e.g., MS Project or Primavera) Ability to work under pressure and manage multiple priorities

The client is looking to hire a Senior Sales Executive - Waste Management Solutions for their team at Al Khobar.<br>Client is looking for a results-oriented sales professional with a strong track record of selling environmental and industrial service solutions within Saudi Arabia. The ideal candidate has established relationships with major industrial organizations and understands the commercial, operational, and regulatory challenges faced by clients across sectors such as oil & gas, petrochemicals, manufacturing, mining, and infrastructure. The successful candidate should possess a strong network, excellent commercial judgment, and the ability to independently identify opportunities, develop tailored solutions, negotiate contracts, and consistently exceed revenue targets.<br>Experience:<br>Minimum 5 years of B2B sales experience. At least 5+ years selling environmental services, industrial waste management, recycling, industrial cleaning, wastewater treatment, or related services. Demonstrated success in consistently achieving or exceeding sales targets. Experience selling service-based solutions to industrial customers. Existing relationships with industrial companies in Saudi Arabia will be highly advantageous.<br>The Senior Sales Executive will be responsible for identifying, developing, and closing new business opportunities for the company's environmental services portfolio across Saudi Arabia. The successful candidate will possess strong consultative sales skills, a deep understanding of industrial waste management and environmental compliance requirements, and an established network within key industrial sectors.<br>The role requires managing the complete sales lifecycle—from prospecting and solution development to contract negotiation and long-term account management.<br>Key Responsibilities:<br>Business Development:Identify and develop new business opportunities across Saudi Arabia. Build a strong pipeline through cold calling, networking, referrals, client visits, and industry events. Develop relationships with decision-makers including:HSE Managers EHS Managers Plant Managers Operations Managers Procurement Managers Facility Managers Engineering Managers Sustainability Managers Conduct customer site assessments to understand waste management and environmental service requirements. Develop customized commercial proposals and service solutions.<br>Sales & Commercial Responsibilities:Achieve monthly, quarterly, and annual revenue targets. Manage the complete sales cycle from lead generation through contract award. Prepare quotations, proposals, tenders, and commercial presentations. Negotiate pricing, commercial terms, and long-term service agreements. Develop strategic account plans for key customers. Identify opportunities to cross-sell and upsell additional environmental services. Maintain an accurate sales pipeline and CRM records.<br>Technical Consultative Selling:Promote solutions relating to:Hazardous waste management Non-hazardous waste collection Industrial waste disposal Wastewater treatment Industrial cleaning services Tank cleaning Sludge management Chemical waste disposal Recycling solutions Environmental compliance services Waste minimization programs Sustainability initiatives Resource recovery solutions<br>Collaborate with operations and technical teams to develop effective customer solutions.<br>Client Relationship Management:Develop long-term relationships with strategic industrial customers. Conduct regular business review meetings. Ensure high levels of customer satisfaction and retention. Identify additional business opportunities within existing accounts.<br>Market Intelligence:Monitor market trends and competitor activities. Identify emerging opportunities in line with Saudi Vision 2030 sustainability initiatives. Stay informed about environmental regulations and industry developments. Provide market feedback to support business growth strategies.<br>Target Industries:Candidates should have experience selling into one or more of the following sectors:Oil & Gas Petrochemicals Energy & Utilities Manufacturing Mining & Metals Construction Cement Logistics Ports Food & Beverage Pharmaceuticals Healthcare Government Industrial Parks Marine Aviation<br>Qualifications:Bachelor's Degree in Business Administration, Environmental Science, Engineering, Chemistry, or a related discipline. MBA or relevant commercial qualification is an advantage.<br>Required Knowledge:The ideal candidate should possess working knowledge of:Hazardous waste management practices Industrial waste streams Recycling and resource recovery Environmental compliance requirements Wastewater treatment solutions Industrial cleaning services Tendering and procurement processes Contract negotiations Sustainability and ESG initiatives<br>Knowledge of Saudi environmental regulations and permitting processes will be considered a strong advantage.<br>Skills & Competencies:Proven hunter mentality with strong business development capabilities Consultative and solution-based selling skills Excellent negotiation and closing abilities Strong commercial and financial acumen Relationship-building with C-level and senior operational stakeholders Strategic account management Presentation and proposal development skills CRM proficiency (Salesforce, Microsoft Dynamics, Hub Spot, Zoho, etc.) Excellent communication and interpersonal skills Self-motivated with the ability to work independently<br>Key Performance Indicators (KPIs):Annual sales revenue Gross profit generated New customer acquisition Proposal-to-order conversion ratio Sales pipeline value Number of customer meetings conducted Strategic account growth Customer retention rate Cross-selling and upselling revenue

The ideal candidate will own the entire production process. They will strategize with other internal teams to ensure operational excellence. The will also run quality assessment to ensure customer satisfaction.<br>Responsibilities Manage and evaluate entire production process Contribute to production planning and budgeting Lead and monitor quality assessments to ensure customer satisfaction Maintain a safe production environment Coordinate with key internal and external production stakeholders Communicate with department managers to define business strategy and required goals. Estimating costs and preparing budgets for the production process. Organizing workflow to meet required specifications and supervising setting deadlines for delivery. Production control and problem solving in the production process. Supervising the performance of production staff and all workers in the production department. Determine the necessary resources such as the volume of labor, raw materials and all requirements of the production process. Supervising the maintenance work and purchasing the equipment required to operate the department. Monitoring and ensuring the production of products that meet quality standards. Supervising the implementation of occupational health and safety precautions. Preparing periodic reports and submitting them to senior management.<br><br>Qualifications<br>Education: Bachelor of Mechanical Engineering. Specialized knowledge: Deep knowledge of production management Skills: Excellent organizational and leaderships skills. MS-Office proficiency Abilities: Teamwork, taking new assignments etc. Other characteristics such as personal characteristics: Discipline, Punctuality, Hardworking, committed to work etc. Professional Certification: Experience: 5-8 Years

This role is responsible for the development and management of channel sales and promotes the achievement of sales targets Job Responsibilities:1. Formulate and implement the channel development plan, channel strategy and channel layout according to the company's strategic plan;2. Base on the sales data and channel sales data, conducted channel development, maintenance and management, and promoted channels to achieve sales targets;3. Constantly explore strategic partners, gradually develop and improve the capability improvement model of channel strategic partners, establish and maintain long-term cooperation and mutually beneficial channel cooperation relationships;4. Combine with the market characteristics of international business and product program characteristics, promote the recruitment of channels, the design of product program channel market promotion activities, value delivery and activity implementation;Job Requirements:Have rich working experience in ICT channels or local project sales;More than 2 years' experience in channel management, and experience in establishing channel system in various fields is preferred;At least having bachelor degree；English can be used as the working language;Integrity, sincerity, optimism.

This role is responsible for the development and management of channel sales and promotes the achievement of sales targets Job Responsibilities:1. Formulate and implement the channel development plan, channel strategy and channel layout according to the company's strategic plan;2. Base on the sales data and channel sales data, conducted channel development, maintenance and management, and promoted channels to achieve sales targets;3. Constantly explore strategic partners, gradually develop and improve the capability improvement model of channel strategic partners, establish and maintain long-term cooperation and mutually beneficial channel cooperation relationships;4. Combine with the market characteristics of international business and product program characteristics, promote the recruitment of channels, the design of product program channel market promotion activities, value delivery and activity implementation;Job Requirements:Have rich working experience in ICT channels or local project sales;More than 2 years' experience in channel management, and experience in establishing channel system in various fields is preferred;At least having bachelor degree；English can be used as the working language;Integrity, sincerity, optimism.

Required to join an established building and facilities management contractor in the Eastern Province of Saudi Arabia. Based on site (this may be remote) you will take responsibility forthe day-to-day Operation & Maintenance activities on Site; Analyse trends and takes corrective action Ensures that responsibilities are assigned and associated authorizations delegated; Provides leadership, maintains good personnel relations and provides support; Structures and maintains information / communication flows between upstream and downstream parties. Ensures that works are established within established Quality Control Standards Applies the principles and techniques of site-supervision including; planning, organizing, staffing, leadership and control, and maintaining of discipline. Manage and monitors training/support for Saudi Trainees, as and when required; Monitors career development and appraise site personnel. Coordinates and liaise with Client Coordinates and liaise with the Company’s Project, Operations and Commercial Management<br>Applicants should meet the following criteria Degree in Mechanical or Electrical Engineering or equivalent experience. Minimum of 8 years experience in the broad spectrum of operation & maintenance function Knowledge of standards pertaining to SFG20, C4, Mechanical, Electrical and HVAC maintenance; environmental safety work practices. Happy to work in remote location Excellent communication & stakeholder management skills

Role Summary<br><br>Owns marketing communication end-to-end for both Fina Capital and Mowaridi — ensuring messaging, timelines, and online/offline plans are aligned, consistent, and delivered on schedule across both brands.<br><br>Key Responsibilities<br><br>Own and review all marketing communication output for Fina Capital and Mowaridi. Work closely with the business team on both brands to stay aligned with priorities, offers, and upcoming plans. Plan the performance marketing plan and budget, and provide the brief to the Media Buyer team. Manage communication timelines, ensuring deadlines are tracked and nothing slips. Coordinate with Social Media to make sure messaging is consistent and campaigns are properly aligned. Build and maintain the online and offline communication plan for both brands. Work closely with the Creative team to make sure our messaging is clear across all assets. Check in with Customer Support to identify the most common customer questions, and build content with the Creative team to address them. Produce a weekly report on activities and progress, plus a monthly summary report.<br><br>What We're Looking For<br><br>Experience in marketing communication, ideally managing more than one brand/product line at once. Experience planning performance marketing budgets and briefing media buying teams. Strong project management instincts — comfortable owning timelines and catching delays early. Excellent written communication skills in both Arabic and English. Ability to work cross-functionally with business, creative, social media, and performance teams.

Company Description Design De La Belle Interiors is a turnkey Interior Fit-Out solutions company specializing in refined, functional, and timeless spaces across residential, commercial, and corporate projects. The company delivers end-to-end interior solutions that integrate aesthetic excellence with technical precision. Its approach centers on understanding each client’s vision and translating it into environments that balance elegance, efficiency, and sustainability. From concept development through execution, every detail is curated to elevate the user experience and create lasting value for clients.<br><br>Role Description The Senior Sales Executive – Interior Fit-outs is a full-time, on-site role based in Al Khobar, responsible for driving revenue growth and expanding the client base for interior fit-out projects. This role involves identifying and qualifying new leads, managing the sales pipeline, preparing proposals and quotations, and conducting client presentations and site visits. The Senior Sales Executive will collaborate closely with design and project teams to align client requirements, budgets, and timelines, ensuring accurate project scoping and competitive pricing. Day-to-day activities include negotiating contracts, maintaining strong client relationships, tracking market trends, and providing regular sales reports and forecasts to management. The role also requires proactive follow-up on ongoing projects, resolving client concerns, and representing the studio at industry events and networking opportunities.<br><br>Qualifications<br>Strong experience in B2B and B2C sales within interior design, fit-outs, construction, or related industries, with a track record of meeting or exceeding sales targets. Ability to develop leads, manage a sales pipeline, conduct client presentations, and negotiate contracts and commercial terms effectively. Knowledge of interior fit-out processes, including basic understanding of design concepts, materials, finishes, and project execution workflows. Excellent communication, interpersonal, and client management skills, with the ability to build trust and long-term relationships. Proficiency in using CRM systems and common office tools (e.g., MS Office, presentation software) to manage data and prepare proposals. Strong analytical and organizational skills, including the ability to prepare accurate quotations, forecasts, and sales reports. Ability to collaborate with cross-functional teams, work on-site with clients and internal stakeholders, and handle multiple projects simultaneously. Bachelor’s degree in Business, Marketing, Interior Design, Architecture, or a related field is preferred; equivalent experience will be considered. Previous experience in the Gulf region or Al Khobar market, with knowledge of local regulations and business practices, is an advantage. Commitment to ethical, inclusive, and professional conduct with respect for diverse clients and colleagues.

Job Summary Provides strategic clinical leadership and overall 24-hour accountability for an assigned Nursing and Clinical Services division/department. The role is responsible for managing clinical operations, staffing, budgets, quality improvement, patient satisfaction, staff engagement and achievement of organisational KPIs.<br>Key Responsibilities Provide effective leadership and management to nursing and clinical services managers and staff. Develop and implement departmental objectives, policies, procedures and evidence-based clinical practices. Maintain 24-hour accountability for patient care, staffing levels, clinical standards and operational performance. Manage workforce planning, recruitment, staff development, performance management and succession planning. Monitor and improve KPIs, patient satisfaction, quality outcomes, risk management and staff engagement. Develop and manage departmental manpower budgets, financial plans and cost-control initiatives. Ensure appropriate staffing based on patient acuity, service requirements and operational needs. Lead educational, training and professional development programmes to support staff progression. Promote a positive, collaborative and professional working environment. Participate in multidisciplinary committees and contribute to senior management decisions. Ensure compliance with relevant healthcare accreditation, regulatory and professional standards, including CBAHI, JCI and IHI requirements. Develop and implement quality improvement and corrective action plans to maintain high standards of patient care. Work collaboratively with senior leadership and key stakeholders to implement organisational initiatives and manage change. Identify future leadership talent and ensure appropriate succession planning within the department. Assess resource requirements and allocate budgets effectively to achieve departmental objectives. Identify opportunities to improve revenue, reduce costs and enhance operational efficiency. Perform other related duties as required by senior nursing leadership.<br>Candidate Requirements Master's degree required. Bachelor's Degree in Nursing or relevant specialty. Minimum 9 years of post-registration clinical nursing experience, including at least 3 years of clinical management experience. Strong clinical expertise within the relevant specialty. Advanced training or certification in the relevant specialty. Current professional nursing registration/licensure. Excellent written and spoken English; Arabic language skills are desirable. Demonstrated clinical management, leadership and people-management capabilities. Strong communication and interpersonal skills with the ability to work effectively within a multinational healthcare environment.

Job Responsibilities:<br>Responsible for formulating and executing the overall operational strategy for the Kuwait dark store middle office, ensuring the continuous improvement of warehousing and distribution efficiency and user experience. Coordinate inventory management, order fulfillment, logistics collaboration, and system optimization for the dark store, promoting the standardization and digitalization of operational processes. Lead the team to complete daily operational support, data analysis, and cross-departmental collaboration, enhancing the middle office's response speed and problem-solving capabilities. Monitor key operational metrics, regularly output analysis reports, and provide data support and optimization recommendations for business decisions. Explore localized operation innovation models, combining the characteristics of the Kuwait market to drive the efficient expansion of the dark store network.<br>Job Requirements:<br>Bachelor's degree or above, with at least 5 years of operational management experience in the retail, e-commerce, or logistics industry. Familiar with dark store, integrated warehousing and distribution, or supply chain middle-office operation models; overseas or Middle East market experience is a plus. Strong data analysis capabilities and systematic thinking, proficient in using SQL or BI tools. Excellent team management and cross-departmental communication skills, capable of independently leading a small team to achieve goals. Fluent in English; Arabic language proficiency is a plus, with the ability to adapt to the local working environment in Kuwait.<br>Job Highlights:<br>Participate in emerging market business expansion with high growth potential and strategic value. Directly oversee core middle-office functions, holding a global impact on business operations. Lean and efficient team with a flat management structure and a short decision-making chain. Provide an international working platform and cross-cultural collaboration opportunities. Comprehensive career development paths and overseas assignment incentive policies.

Responsibilities1. In line with the overseas development strategy of "brand creation, profitability and sustainability", leading the implementation of the product portfolio through differentiation, increase the market share of Haier Cooling in Saudi Arabia, and ensure the realization of the competitiveness goal.2. Be responsible for the revenue and full-process profits of the Saudi cooling market, coordinate with the local team and resources in headquarters (Qingdao), and support Haier's cooling business to achieve profitable development in Saudi Arabia through the full-process coordination system.3. Formulate the cooling product strategy, brand strategy and product portfolio for the Saudi market, and ensure their alignment with the brand positioning to promote the effective implementation of the strategy and product portfolio.4. Sort out the three-year Roadmap of cooling products from the Saudi market to the distribution channels, and coordinate the planning, development, manufacturing and other nodes to ensure that the product iteration plan is implemented on schedule;5. Product full life cycle management: Best-selling product launch, product iteration, and listing and delisting management.<br>Qualifications<br>1. Bachelor's degree or above, majoring in marketing, international trade or related fields is preferred;2. Familiar with product marketing knowledge, possess strong organizational, coordination and communication skills. Those with experience in product or marketing positions are preferred.3. English and Arabic can be used as working languages and be proficient in conducting business negotiations.4. Willing to be stationed overseas on business trips;5. Skilled at analyzing industry trends and possessing a sharp business sense;6. Strong sense of responsibility, rigorous attitude and strong execution ability;7. Possess excellent logical thinking and communication skills, data analysis and resource coordination abilities, as well as a spirit of teamwork and certain stress resistance.

We are seeking an experienced Database Administrator (DBA) with strong expertise in Microsoft SQL Server and Oracle databases. The ideal candidate will be responsible for database administration, performance tuning, high availability, disaster recovery, upgrades, migrations, security, and operational support across enterprise environments.<br>Key Responsibilities Manage SQL Server, Oracle, Postgre SQL, and Maria DB databases. Install, configure, maintain, and monitor database servers and processes. Monitor database health, performance, availability, and security. Ensure high levels of performance, sustainability, and reliability. Recommend and implement database optimization solutions. Automate routine database administration tasks and document changes. Support application teams and developers with query tuning and schema optimization. Perform scheduled maintenance activities and support after-hours release deployments. Execute database patching activities for MSSQL Server and Oracle databases. Manage and maintain:Active-Passive Clusters SQL Server Always On Availability Groups Database Replication Perform Disaster Recovery (DC/DR) testing and production switchovers. Handle database migrations and version upgrades for MSSQL and Oracle environments. Manage backup and recovery operations, including:SQL Native Backup & Restore Oracle RMAN Backup & Restore Data Pump (Datadump) Physical Standby Databases Conduct database audits and compliance activities. Create and maintain database documentation, standards, procedures, and definitions. Troubleshoot database-related issues and provide technical support. Implement and manage database access controls and security policies.<br>Required Skills Strong experience in MSSQL Server 2019/2022 and Oracle 19c. Experience in database patching, upgrades, and migrations. Knowledge of RMAN, Data Pump, backup and recovery processes. Familiarity with Windows Server and Linux environments. Experience with High Availability and Disaster Recovery concepts. Good troubleshooting and performance tuning skills.

<ol><li><p>Manage and maintain procurement master data, supplier master, and product catalogue data.</p></li><li><p>Ensure data accuracy, consistency, and governance across procurement systems.</p></li><li><p>Lead supplier catalogue onboarding, classification, and content management.</p></li><li><p>Develop and maintain catalogue taxonomy, data standards, and governance processes.</p></li><li><p>Perform regular data audits, cleansing, and validation to improve data quality.</p></li><li><p>Generate reports, dashboards, and KPIs to monitor catalogue performance.</p></li><li><p>Collaborate with procurement, supply chain, and business stakeholders to support operational requirements.</p></li><li><p>Support ERP and procurement platforms such as Microsoft Dynamics 365, SAP Ariba, Coupa, Oracle, or Jaggaer.</p></li><li><p>Drive continuous improvement initiatives related to master data and catalogue management.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor's Degree in Business Administration, Supply Chain Management, Information Systems, Commerce, or a related discipline.</p></li><li><p>Minimum <strong>5 years</strong> of experience in Procurement Master Data, Catalogue Management, or ERP Master Data.</p></li><li><p>Hands-on experience with <strong>Microsoft Dynamics 365</strong>, <strong>SAP Ariba</strong>, <strong>Coupa</strong>, <strong>Oracle Procurement</strong>, or <strong>Jaggaer</strong>.</p></li><li><p>Strong understanding of <strong>Supplier Master Data, Product Master Data, Vendor Master, UNSPSC Classification, and Data Governance</strong>.</p></li><li><p>Experience in catalogue management, product taxonomy, and data quality management.</p></li><li><p>Advanced proficiency in <strong>Microsoft Excel</strong>, reporting, dashboards, and KPI analysis.</p></li><li><p>Excellent analytical, problem-solving, and communication skills.</p></li><li><p>Experience working in procurement, supply chain, manufacturing, EPC, facility management, or industrial sectors will be an added advantage.</p></li></ol>

Jobe Scope<br>Provide engineering governance, troubleshooting, and technical support for Maintenance Engineering Support Section to improve equipment reliability, integrity, and maintenance effectiveness.<br>Key Duties, Responsibility & Accountabilities <br>Ensure compliance with SATORP HSSE, regulatory, and technical requirements across all Maintenance Engineering activities. Provide strategic leadership and oversight of Maintenance Engineering programs, including maintenance cost optimization, risk-based maintenance, failure analysis, and asset performance improvement initiatives. Provide Engineering leadership and coordination for Routine maintenance, Critical Equipment maintenance, Turnarounds, shutdowns and asset integrity initiatives. Govern Engineering standards, Maintenance strategies, and Maintenance procedures to ensure safe, compliant, and optimized asset performance. Direct and approve troubleshooting activities and Maintenance Engineering recommendations to mitigate operational risks and enhance equipment reliability. Ensure the effective development, implementation, and continuous improvement of preventive, predictive, corrective and condition-based Maintenance programs for Mechanical and Instrumentation assets. Oversee the monitoring of equipment reliability, Maintenance effectiveness, recurring failures, and technical risks, ensuring timely corrective actions and sustainable performance improvements. Foster a culture of technical excellence, continuous improvement, and operational discipline through effective leadership, coaching, and development of Maintenance Engineering personnel. Define departmental priorities, allocate resources, and ensure the successful delivery of Maintenance Engineering objectives in alignment with business and operational goals. Govern spare parts optimization strategies to ensure the availability of critical materials while balancing reliability, operational risk, and cost effectiveness. Ensure effective utilization of CMMS to control maintenance activities, minimize reliability risks, and sustain asset integrity.<br><br>Requirements Bachelor’s Degree in Mechanical/Instrumentation Engineering or a related discipline.10-15 years of experience in relevant refinery, petrochemical experience<br>Job Specific Skills <br>Proven team leadership experience. Proficiency in SAP/CMMS and applicable reporting tools Risk-based maintenance and spare parts optimization Knowledge of HSSE, PTW/LOTO, quality, and documentation requirements<br>Preferred Certificates CMRP

About the Company<br>SKM is committed to delivering high-quality HVAC solutions and ensuring customer satisfaction through innovative products and exceptional service.<br>About the Role<br>The role involves managing the after-sales warranty team, providing technical support, ensuring quality assurance, and leading a team of HVAC professionals to maintain high standards of customer service and operational efficiency.<br>Responsibilities<br>Customer Service & Complaint Management Manage day-to-day activities of the after-sales warranty team to ensure customer satisfaction. Ensure complaints are logged, responded to, and resolved within acceptable timeframes. Extend necessary support to customers, contractors, and service providers to maintain high satisfaction with SKM products. Monitor complaint management system and review status regularly.<br>Technical Support & Analysis Provide technical support across the complete SKM product range. Perform technical analysis of problems in field service operations and factory, recommend resolutions, and prepare technical service reports on failure modes. Conduct root cause analysis of failures and communicate preventive actions to Quality, Engineering, and Design teams. Guide service teams in resolving complex HVAC equipment problems.<br>Warranty & Quality Assurance Monitor daily status of outstanding warranty reports and report regularly to SKM Quality Department. Validate warranty claims, investigate questionable cases, and recommend corrective actions. Review warranty claim reports from customers, analyze component failures, and escalate epidemic cases to Technical Department. Ensure obligations and commitments towards products are met during the warranty period.<br>Team Leadership & Development Recruit, interview, hire, and train HVAC technicians, supervisors, and engineers to meet workload demands. Conduct performance appraisals, reviews, and set improvement goals for technicians. Organize group and one-on-one meetings for training, evaluation, and communication. Recommend technical training for warranty team technicians based on skill gaps. Keep training records updated and ensure personnel maintain proficiency in preventive maintenance, troubleshooting, and repair.<br>Reporting & Coordination Review and verify daily reports from the team before communicating with clients. Liaise with Sales Department in case of customer faults in reports before sending to clients. Ensure monthly reports are circulated to concerned Sales Departments. Prepare and maintain records of field service failures, coordinate with SKM Factory (Quality/After Sales) for corrective actions.<br>Customer & Site Engagement Meet customers to discuss failures and provide solutions. Visit sites to resolve technical and quality issues during installation, commissioning, and handover stages. Ensure solutions are provided for equipment-related issues and highlight if problems are system-related.<br>Operational Oversight Monitor HVAC service vehicles to ensure acceptable condition and adequate inventory of parts/materials. Review technicians’ work to ensure compliance with quality standards, techniques, and safety requirements. Make recommendations to improve quality and productivity. Work with other departmental managers to align with company and departmental goals.<br>Qualifications<br>Bachelor degree and 13+ years of relevant experience.<br>Language Requirements<br>English: Fluent written and verbal communication skills are mandatory. Arabic: Ability to speak, read, and write Arabic will be considered a strong advantage.

About the Company<br>SKM is committed to delivering high-quality HVAC solutions and ensuring customer satisfaction through innovative products and exceptional service.<br>About the Role<br>The role involves managing the after-sales warranty team, providing technical support, ensuring quality assurance, and leading a team of HVAC professionals to maintain high standards of customer service and operational efficiency.<br>Responsibilities<br>Customer Service & Complaint Management Manage day-to-day activities of the after-sales warranty team to ensure customer satisfaction. Ensure complaints are logged, responded to, and resolved within acceptable timeframes. Extend necessary support to customers, contractors, and service providers to maintain high satisfaction with SKM products. Monitor complaint management system and review status regularly.<br>Technical Support & Analysis Provide technical support across the complete SKM product range. Perform technical analysis of problems in field service operations and factory, recommend resolutions, and prepare technical service reports on failure modes. Conduct root cause analysis of failures and communicate preventive actions to Quality, Engineering, and Design teams. Guide service teams in resolving complex HVAC equipment problems.<br>Warranty & Quality Assurance Monitor daily status of outstanding warranty reports and report regularly to SKM Quality Department. Validate warranty claims, investigate questionable cases, and recommend corrective actions. Review warranty claim reports from customers, analyze component failures, and escalate epidemic cases to Technical Department. Ensure obligations and commitments towards products are met during the warranty period.<br>Team Leadership & Development Recruit, interview, hire, and train HVAC technicians, supervisors, and engineers to meet workload demands. Conduct performance appraisals, reviews, and set improvement goals for technicians. Organize group and one-on-one meetings for training, evaluation, and communication. Recommend technical training for warranty team technicians based on skill gaps. Keep training records updated and ensure personnel maintain proficiency in preventive maintenance, troubleshooting, and repair.<br>Reporting & Coordination Review and verify daily reports from the team before communicating with clients. Liaise with Sales Department in case of customer faults in reports before sending to clients. Ensure monthly reports are circulated to concerned Sales Departments. Prepare and maintain records of field service failures, coordinate with SKM Factory (Quality/After Sales) for corrective actions.<br>Customer & Site Engagement Meet customers to discuss failures and provide solutions. Visit sites to resolve technical and quality issues during installation, commissioning, and handover stages. Ensure solutions are provided for equipment-related issues and highlight if problems are system-related.<br>Operational Oversight Monitor HVAC service vehicles to ensure acceptable condition and adequate inventory of parts/materials. Review technicians’ work to ensure compliance with quality standards, techniques, and safety requirements. Make recommendations to improve quality and productivity. Work with other departmental managers to align with company and departmental goals.<br>Qualifications<br>Bachelor degree and 13+ years of relevant experience.<br>Language Requirements<br>English: Fluent written and verbal communication skills are mandatory. Arabic: Ability to speak, read, and write Arabic will be considered a strong advantage.

Who Are we? Al Etihad Cooperative Insurance Company is a public joint-stock company established in the Kingdom of Saudi Arabia under a decision from the Council of Ministers and a royal decree as a cooperative insurance company. The company’s paid-up capital is 500 million Saudi Riyals. The company is an extension of United Insurance Company, which was founded in the Kingdom of Bahrain in 1983 as a foreign company to conduct insurance operations in Saudi Arabia. In 2008, the company was listed for public subscription and was registered in the Saudi Stock Exchange (Tadawul) under the symbol 8170. The company is subject to the supervision and regulation of the Saudi Insurance Authority and is licensed to operate in all types of insurance, including general insurance, medical insurance, motor insurance, and protection & savings insurance. The company’s experience and commitment to serving its customers have made United one of the pioneers in the insurance industry in the Kingdom. The company also has a wide network of offices and regional outlets to ensure proximity to its customers across the Kingdom. Additionally, the company has a dedicated team that strives to deliver the highest level of service to its clients.<br>Qualifications and Requirements:Location: Head Office – Al Khobar Experience: Preferred 7+ years in the insurance industry. Education: Bachelor’s Degree or Diploma. Language: Excellent proficiency in English (spoken and written). Nationality: Saudi Nationals Only.<br>Key Responsibilities:Direct supervision and work planning for recovery collection supervisors, including coordination and ongoing follow-up at the company level. Developing an appropriate plan for the collection of the company’s receivables. Formulating a policy for escalation in claims and the necessary procedures in cases where clients delay payment, in accordance with the collection system established for that purpose. Monitoring reimbursement transactions with other insurance companies and ensuring the collection and recovery of funds owed to the company. Coordinating with all departments within the company to meet the requirements of the department. Submitting various reports related to collections and outstanding client balances accurately and on time to the parties concerned. Ensuring the correct distribution of client-related tasks among employees. Distributing the annual target among employees. Reviewing technical records related to reimbursements under settlement and collected reimbursements.

Role Summary Own end-to-end receivables and collections for Tru KKer's Saudi Arabia and Bahrain markets — driving DSO reduction, cash recovery, and healthy ageing across the enterprise customer portfolio.<br>Key Responsibilities Own the AR/collections target for both KSA and Bahrain, driving cash collection against monthly and quarterly cash-flow goals. Manage the full order-to-cash cycle — invoicing accuracy, timely dispatch of invoices/SOAs, dispute resolution, and reconciliation of customer accounts. Reduce DSO and overdue ageing buckets through structured follow-up, escalation paths, and payment-plan negotiation with defaulting accounts. Work closely with Sales/KAM, Operations and Finance to resolve billing disputes, POD issues and documentation gaps that block payment. Assess credit risk on new and existing customers; recommend credit limits, payment terms, and account holds where required. Lead and coach the collections team across both markets; set targets, monitor daily collection activity and portfolio allocation. Maintain accurate ageing reports, provisioning inputs, and collection forecasts for management review. Manage escalated and legal-stage accounts, coordinating with legal/external agencies where recovery is at risk. Ensure compliance with local regulations and VAT/invoicing requirements in both KSA and Bahrain.<br>Requirements Bachelor's degree in Finance, Accounting, Commerce or related field; CA/CPA/MBA preferred.6–10 years in B2B collections / accounts receivable / credit control, with at least 2–3 years in a managerial role. Prior GCC experience essential; exposure to both KSA and Bahrain markets strongly preferred. Proven track record of DSO reduction and recovery of aged receivables in a high-volume B2B environment. Logistics, transportation or supply-chain industry experience preferred. Strong negotiation and escalation skills with enterprise customers. Working knowledge of ERP systems and advanced Excel; familiarity with KSA VAT/e-invoicing (ZATCA) an advantage. English fluency required; Arabic strongly preferred given the KSA/Bahrain customer base. Valid KSA driving licence and willingness to travel to Bahrain as needed.