وظائف لخريجي كلية التجارة - القصيم السعودية

<h3 >حول الدور</h3> <p >تبحث الجزيرة للدهانات عن <strong >ممثل مبيعات المعرض</strong> بدوام كامل في القصيم. هذا الدور محوري لتقديم استقبال ممتاز للعملاء والحفاظ على معيار عالٍ من الخدمة داخل المعرض. سيكون المسؤول عن تلبية احتياجات العملاء، وضمان توصيل البضائع بالشكل الصحيح وفي الوقت المناسب، وتقديم خدمة عملاء شاملة قبل وبعد البيع.</p> <h3 >تفاعل العملاء والمبيعات</h3> <ul > <li >التفاعل مع العملاء منذ دخولهم المعرض وحتى تأكيد طلباتهم بنجاح.</li> <li >تقديم منتجات الشركة ومساعدة العملاء في تنسيق الألوان والمنتجات لتلبية متطلباتهم المحددة.</li> <li >حساب الكميات، إصدار الفواتير، وضمان التسليم الدقيق وفي الوقت المحدد للبضائع.</li> <li >تحقيق أهداف المبيعات المحددة بما يتماشى مع خطة المبيعات.</li> <li >معالجة طلبات العملاء عبر الإنترنت وتحديث منصة التجارة الإلكترونية، مع مراعاة العناصر المطلوبة ومستويات المخزون الحالية.</li> <li >التعاون مع فروع أخرى لتسهيل إعادة بيع عناصر المخزون البطيئة الحركة.</li> <li >الإسهام بأفكار ومقترحات مفيدة لتطوير وتحسين عملية البيع والقيمة العامة.</li> </ul> <h3 >إدارة المعرض والمخزون</h3> <ul > <li >الحفاظ على المعرض في وضع منظم ونظيف في جميع الأوقات.</li> <li >التأكد من توفر جميع أدوات التسويق، بما في ذلك الكتيبات والكتالوجات، للعملاء.</li> <li >تأمين مخزون كافٍ من جميع العناصر، خاصة المنتجات سريعة الحركة، لخدمة طلب العملاء بشكل فعّال.</li> <li >تطبيق سياسة الشركة في وضع الطلبات من المستودعات بناءً على مستويات المخزون الدنيا والحد الأقصى لكل عنصر.</li> <li >الالتزام بسياسة الأولية الدخول أولاً (FIFO) لمنع تراكم المخزون الراكِد.</li> <li >التأكد من ترتيب السلع بشكل صحيح في المستودعات وفق سياسات وإجراءات المستودع المُ established.</li> <li >إجراء فحوصات مخزون دورية لضمان دقة المخزون ومنع الاختلافات.</li> </ul> <h3 >التقارير والامتثال التشغيلي</h3> <ul > <li >الإبلاغ عن جميع المنتجات المفقودة في المتجر الرئيسي إلى المدير المباشر.</li> <li >تقديم التقارير المالية إلى محاسب المنطقة عند الحاجة.</li> <li >الالتزام بإيداع أي مبالغ نقدية مالية يومية للبيع في حساب الشركة.</li> <li >تزويد المدير المباشر بتقارير منتظمة حول أنشطة ومناسبات المنافسين.</li> <li >التعامل مع شكاوى العملاء بشكل مهني وتقديمها إلى المدير المباشر.</li> <li >تقديم تقارير دورية توضح الإنجازات والمشاكل والفشل إلى المدير المباشر.</li> <li >تنفيذ جميع سياسات وتعليمات الشركة.</li> <li >تنفيذ جميع الأنشطة الموكلة باستخدام أساليب آمنة وصديقة للبيئة.</li> </ul> <h3 >التعاون الفريقى والأداء</h3> <ul > <li >التنسيق بشكل فعال مع جميع موظفي المعرض، بما في ذلك المساعدين والعمال والسائقين.</li> <li >مسؤول عن الحفاظ على النظام العام والانضباط داخل بيئة المعرض.</li> <li >الالتزام بتحقيق أهداف الإدارة وغاياتها.</li> <li >تنفيذ مؤشرات الأداء الرئيسية (KPIs) المطلوبة للدور.</li> <li >أداء أي مهام أخرى يكلف بها المشرف المباشر أو المدير.</li> </ul> <h3 >التوقعات والالتزام</h3> <p >يتطلب هذا الدور التزامًا قويًا بالحفاظ على معايير خدمة العملاء والكفاءة التشغيلية والالتزام بسياسات الشركة في الجزيرة للدهانات. سيكون المرشح الناجح مكرسًا لتحقيق أهداف المبيعات والمساهمة بإيجابية في بيئة المعرض والفريق.</p>

About The Company<br><br>Nokhbat Segadty Trading Company operates an e-commerce store, retail branches, seasonal exhibitions, and an external manufacturing line for custom seating products.<br><br>Our operations are managed through an integrated ecosystem that includes:<br><br> Zid for e-commerce orders. Amazon, Trendyol, and other marketplaces. WMS for inventory and warehouse transactions. Click Up for task management, documentation, and operational follow-up. External fulfillment, logistics, courier, and manufacturing partners. <br><br>We also have a unified and approved 182-page Operations Manual covering procedures, responsibilities, required evidence, common errors, and escalation paths. You will not be starting from scratch; you will inherit an established operating system and be responsible for managing, enforcing, and improving it.<br><br>Role Summary<br><br>We are looking for an experienced Operations & Logistics Manager to lead the complete order and fulfillment cycle—from the moment an order is received through Zid or a marketplace, through picking, packing, fulfillment, shipping, and final delivery to the customer.<br><br>The role includes managing warehouse and inventory activities through the WMS, overseeing fulfillment and courier partners, managing marketplace operations, coordinating stock replenishment for branches and seasonal exhibitions, supervising external manufacturing, and ensuring that all teams comply with the approved service level agreements.<br><br>This is a hands-on leadership role that requires strong operational ownership, attention to detail, analytical thinking, and the ability to identify root causes rather than only resolving individual incidents.<br><br>Key Responsibilities<br><br>E-Commerce and Order Fulfillment<br><br> Manage and monitor daily orders through the Zid Dashboard. Oversee the complete order lifecycle from order receipt to picking, packing, shipping, delivery, cancellation, return, or final closure. Ensure that no order remains in any operational status beyond the approved processing time. Review and process incoming orders and confirm that they are ready for fulfillment. Coordinate picking, packing, and order fulfillment with warehouse and fulfillment teams. Monitor pending, delayed, cancelled, and exception orders and take immediate corrective action. Resolve operational issues involving missing products, incorrect quantities, duplicate orders, cancellations, exchanges, and returns. Ensure all order statuses are accurate and updated across Zid, the WMS, fulfillment systems, and courier systems. Investigate recurring order issues, identify their root causes, and implement preventive actions. <br><br>Marketplace Operations<br><br> Manage daily operations across Amazon, Trendyol, and other marketplaces. Process and monitor marketplace orders according to each platform's operational requirements and service level agreements. Monitor cancellations, returns, delayed orders, failed fulfillment, and marketplace penalties. Ensure order and shipment statuses are updated accurately across all platforms. Coordinate product availability and inventory synchronization between the e-commerce store and marketplaces. Resolve issues related to stock keeping units, barcodes, product mapping, bundles, and inventory synchronization. Ensure marketplace orders are deducted from the correct inventory location. Coordinate with the technical team to maintain and improve marketplace integrations and automation. Identify operational issues that may negatively affect marketplace ratings, account health, or customer experience. <br><br>Warehouse and Inventory Management<br><br> Manage inventory movements and warehouse transactions through the WMS. Ensure that all receipts, issues, returns, transfers, damaged items, and stock adjustments are supported by approved documents. Monitor stock accuracy and reconcile physical inventory with system inventory. Investigate inventory discrepancies and resolve them before they become financial losses. Ensure accurate stock keeping unit and barcode mapping across all sales channels. Monitor low-stock and out-of-stock products and initiate replenishment when required. Supervise bundle assembly and disassembly and ensure all related movements are documented correctly. Control internal stock transfers and ensure the receiving and issuing locations record each movement accurately. Prevent unauthorized manual inventory adjustments and maintain a complete audit trail for every stock movement. Conduct periodic inventory reconciliation with fulfillment partners. <br><br>Branch and Seasonal Exhibition Coordination<br><br> Manage stock replenishment and transfers between the main warehouse, retail branches, and seasonal exhibitions. Ensure all transfers are processed through the approved official workflow. Confirm that each transfer includes the required system files, warehouse documents, and signed issue vouchers. Monitor branch stock availability and coordinate replenishment based on actual sales and forecasted demand. Support the operational setup and stock preparation of new branches and seasonal exhibitions. Ensure transfers do not create unexplained inventory differences between locations. <br><br>Shipping and Logistics Operations<br><br> Manage daily coordination with courier, logistics, and fulfillment partners. Ensure each order is assigned to the appropriate shipping provider based on location, cost, service quality, and delivery requirements. Monitor airway bill creation, shipment pickup, dispatch, delivery status, failed delivery, and returns. Reconcile shipment statuses between the company's systems and courier platforms. Follow up on shipments that remain in "Ready," "Pending," or other delayed statuses beyond the approved service level. Resolve delivery issues in coordination with couriers, warehouse teams, fulfillment partners, and customer service. Analyze courier performance, delivery times, failure rates, return rates, and recurring complaints. Escalate repeated failures and recommend changing the courier or fulfillment provider when necessary. Review shipping costs and ensure that invoices and surcharges comply with approved commercial agreements. Support and monitor shipments to Gulf Cooperation Council countries. <br><br>External Manufacturing Operations<br><br> Supervise external manufacturing of custom seating and related products. Monitor production schedules, delivery commitments, quality standards, and pending orders. Coordinate with workshops and suppliers to resolve delays and quality issues. Track customer complaints related to manufacturing quality and ensure corrective action is completed. Apply approved delay deductions, quality compensation, and financial settlements. Coordinate with finance to ensure accurate settlement of manufacturing charges, deductions, and compensation. Identify recurring production defects and escalate them to senior management with corrective recommendations. <br><br>Team Leadership and Daily Operations<br><br> Lead warehouse, logistics, fulfillment, and order-processing teams. Set daily operational priorities and assign responsibilities clearly. Monitor employee productivity, order accuracy, and compliance with approved procedures. Ensure every outgoing shipment is scanned and documented through the approved tracking sheet. Hold team members accountable for delays, errors, missing documentation, and unclosed tasks. Train new employees using the approved Operations Manual and confirm their understanding of each procedure. Ensure tasks and operational evidence are documented through Click Up. Maintain clear ownership of every pending issue until it is fully resolved and closed. <br><br>Operations Control, Reporting, and Improvement<br><br> Prepare daily, weekly, and monthly operational reports. Track order fulfillment, delays, cancellations, returns, inventory discrepancies, delivery failures, and operational errors. Build and maintain operational dashboards using raw data from different systems. Monitor performance against approved key performance indicators and service level agreements. Identify recurring issues and conduct root-cause analysis. Implement corrective and preventive actions and measure whether they successfully resolved the problem. Recommend automation opportunities that reduce manual work and operational errors. Update the Operations Manual and workflows whenever a process, system, responsibility, or policy changes. Ensure that every process has a clearly assigned owner, completion deadline, required evidence, and escalation path. Coordinate continuously between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, Finance, Technical, Fulfillment, Logistics, and External Manufacturing teams. <br><br>Requirements<br><br>Requirements<br><br> Minimum of six years of experience in operations, logistics, e-commerce fulfillment, retail operations, or a similar field. Proven leadership experience managing warehouse, fulfillment, logistics, or e-commerce operations teams. Hands-on experience with a Warehouse Management System. Experience using Click Up or a similar task-management and documentation platform. Strong experience in order processing, inventory management, fulfillment, shipping, and operational reconciliation. Ability to create, document, implement, and measure operational procedures—not only execute them. Experience managing external parties such as couriers, fulfillment providers, warehouses, suppliers, or manufacturing workshops. Strong numerical and analytical skills, including shipping-cost calculations, inventory variance analysis, and operational performance measurement. Strong proficiency in Excel and Google Sheets. Ability to create reports and dashboards from raw operational data. Strong problem-solving and root-cause analysis skills. Ability to manage a high volume of orders and coordinate across several teams. Strong attention to detail and a high level of ownership. Professional working proficiency in Arabic and English. <br><br>Preferred Qualifications<br><br>The following experience is an advantage but is not mandatory:<br><br> Experience with Zid or a similar e-commerce platform. Experience with Amazon Seller Central, Trendyol, or other marketplaces. Experience with marketplace integrations and inventory synchronization. Experience opening and replenishing retail branches or seasonal exhibitions. Experience shipping orders to Gulf Cooperation Council countries. Experience supervising external manufacturing operations. Experience building automated operational dashboards. Experience using artificial intelligence tools for reporting, analysis, dashboards, automation, or process improvement. <br><br>Key Performance Indicators<br><br>Performance in this role will be measured through:<br><br> On-Time Fulfillment Rate. Order Processing Time. Order Accuracy Rate. Marketplace Service Level Agreement Compliance. Number and Age of Pending and Delayed Orders. Order Cancellation Rate. Inventory Accuracy. Stock Availability. Inventory Reconciliation Differences. Return and Failed Delivery Rate. Courier and Fulfillment Partner Performance. Issue Resolution Time. Branch Replenishment Accuracy. External Manufacturing Lead Time and Quality. Compliance with Approved Procedures. Overall Operational Efficiency. <br><br>Benefits<br><br>What We Offer<br><br> A documented operational system with a 182-page Operations Manual, approved policies, clear responsibilities, and defined authority. An established operating structure that you will manage and improve. Genuine decision-making authority, including courier selection, stock-transfer approval, operational escalation, and partner-performance decisions. Direct communication with the General Manager without unnecessary management layers.

The Head of Capacity will be responsible for planning, managing, and optimizing delivery capacity to ensure sufficient manpower and fleet resources to meet operational demand. The role will oversee capacity planning, driver/rider management, performance monitoring, and coordination with branches to maintain efficient and reliable delivery operations. Key Responsibilities Develop and manage capacity plans based on business volume, forecasts, and operational requirements. Ensure sufficient driver/rider capacity across branches and operational areas. Monitor daily capacity, utilization, productivity, attendance, and service performance. Identify capacity gaps and take timely actions to address shortages. Lead recruitment and onboarding plans for drivers/riders and other capacity-related positions. Manage and optimize driver/rider allocation according to business demand. Coordinate closely with Branch Managers, Operations, HR, and Recruitment teams. Analyze operational data and prepare regular capacity and performance reports. Develop market mapping and sourcing strategies to attract and retain qualified drivers/riders. Monitor market trends, competitor practices, and local labor market conditions. Establish and track KPIs related to capacity, utilization, productivity, and cost efficiency. Ensure compliance with company policies and Saudi labor and transportation regulations. Handle capacity-related escalations and provide practical solutions to operational challenges. Continuously improve capacity planning processes and reduce operational gaps and costs. Requirements5+ years of experience in capacity planning, fleet management, logistics, transportation, or delivery operations. Strong experience in the Saudi logistics/delivery market. Experience managing large driver/rider or fleet operations. Strong understanding of capacity planning, workforce planning, and operational forecasting. Strong analytical and problem-solving skills. Experience working with operational KPIs and data analysis. Strong communication and stakeholder-management skills. Proficiency in Excel and operational management systems. Good command of English; Arabic is preferred. Ability to work under pressure in a fast-paced operational environment. Strong leadership and team-management skills. Preferred Background Experience in last-mile delivery, courier, e-commerce, logistics, or transportation companies. Experience managing capacity across multiple branches or cities in KSA. Experience with large-scale driver/rider recruitment and workforce optimization. Knowledge of the Saudi transportation and delivery market. Experience in companies such as courier, express delivery, or e-commerce platforms.

Role Description The Copywriter / Content Writer is a full-time, on-site role based in Unaizah. This role turns brand strategy into words that get read, remembered, and trusted — from the very first brand story to the fine details of tone of voice.<br>Day-to-day tasks include writing each client's brand story, mission, and vision in ready-to-use marketing language, and applying an approved tone of voice consistently across every touchpoint — websites, social media, and packaging. The Copywriter also builds and executes the studio's own monthly content plan, writes short case studies for completed projects, and works closely with the design team to ensure words and visuals reinforce each other. The role includes proofreading and reviewing all written content before delivery.<br>Qualifications Strong Creative and Marketing Writing skills, with the ability to adapt tone and style to each brand's personality Skills in Brand Voice and Messaging to keep a brand consistent across every piece of content1–2 years of experience in creative or marketing writing Exceptional writing ability in Arabic and English Basic understanding of branding principles and how tone of voice supports a brand's positioning A portfolio or writing samples that demonstrate range across formats (brand story, social captions, case studies) Comfortable managing a content calendar and meeting recurring publishing deadlines<br>Certifications (preferred, not required) Hub Spot Content Marketing Certification E-Marketing Certificate (CAME-EMC) Google Digital Marketing & E-commerce — a plus, not required