وظائف تقنية المعلومات - المدينة المنورة السعودية

<p>Steps from the Prophet s Mosque, our Hotel will offer luxury accommodation for the city s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.</p><p>We are seeking a strategic, hands-on, and service-driven Director of Technology Innovation &amp; Data to join the opening team at Four Seasons Hotel Madinah . Reporting to the Director of Finance, you will be responsible for the efficient operation, security, and maintenance of all technology systems across the property, including computer systems, network infrastructure, data systems, voice communications, hospitality applications, and guest-facing technology. In this role, you will ensure that all hotel and corporate technology systems support operational excellence, guest satisfaction, and business continuity. You will also be responsible for executing hotel and corporate technology strategies, forecasting future technology needs, and planning upgrades to improve the effectiveness, reliability, and security of installed systems. As a department leader, you will play an important role in supporting both guests and employees with technology needs, while building a strong IT team that delivers responsive, professional, and solution-focused service.</p><h3>What You Will Do</h3><ul><li>Lead and oversee all Information Technology operations, including systems infrastructure, network performance, data and voice communications, hardware, software, and hospitality applications.</li><li>Ensure critical hotel systems are available and supported twenty-four (24) hours per day to maintain business continuity and operational efficiency.</li><li>Execute hotel and corporate technology strategies, ensuring alignment with Four Seasons standards and business objectives.</li><li>Provide technical support and solutions for guests, employees, and hotel operations, ensuring a high level of service and response.</li><li>Establish, maintain, and enforce system security procedures, user access controls, data protection practices, and IT policies.</li><li>Oversee product lifecycle management for hardware and software, including upgrades, replacements, and long-term capital planning.</li><li>Prepare and manage IT operating and capital budgets, ensuring cost-effective technology planning and resource allocation.</li><li>Assist the Director of Finance in administering IT-related maintenance agreements, service contracts, vendor relationships, and technology procurement.</li><li>Take a leadership role in defining contract scope, supporting negotiations, and participating in bidding processes for IT services and systems.</li><li>Monitor system performance, troubleshoot issues, and ensure timely resolution of technical problems.</li><li>Maintain strong knowledge of hospitality applications, interfaces, property management systems, point-of-sale systems, and related hotel technologies.</li><li>Participate in regional systems meetings, share best practices, and implement relevant technology improvements.</li><li>Support pre-opening activities, system installations, testing, user training, and technology readiness across all departments.</li><li>Recruit, lead, coach, train, and develop the IT team, creating a supportive and continuous learning environment.</li><li>Promote the Four Seasons Golden Rule by creating a respectful, collaborative, and service-oriented workplace.</li></ul><p>Suitable candidates must be eligible to work in Saudi Arabia .</p><p>This is a full-time role.</p><p><strong>Desired Candidate Profile</strong></p><h3>What You Bring</h3><ul><li>Bachelor s degree in Information Technology, Computer Science, Systems Management, or a related field.</li><li>Proven experience as a Director of Information Technology , IT Manager, or senior technology leader within a hotel or hospitality environment.</li><li>Previous hotel opening or pre-opening experience is essential.</li><li>Strong knowledge of hospitality systems, applications, interfaces, networks, infrastructure, cybersecurity, and technology support operations.</li><li>Strong business, resource, and project planning experience, with the ability to align technology solutions with operational needs.</li><li>Excellent troubleshooting, network-building, and problem-solving skills.</li><li>Strong financial understanding, including experience with IT budgeting, capital planning, procurement, contracts, and vendor management.</li><li>High level of integrity, transparency, confidentiality, and professionalism.</li><li>Strong interpersonal and relationship-building skills, with the ability to work effectively with cross-functional teams.</li><li>Ability to prepare and deliver reports, presentations, and technology updates to senior leadership.</li><li>Passion for developing people and promoting a continuous learning environment.</li><li>Fluency in English is essential.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a strategic, highly experienced, and integrity-driven Director of Finance to join the opening team at Four Seasons Hotel Madinah . Reporting directly to the General Manager, with dotted line reporting to the Regional Director of Finance and Vice President Operations Finance, you will be an integral member of the Hotel Leadership team, collectively responsible for key strategic and operational decisions for the hotel. In this role, you will be responsible for safeguarding the hotel s assets and financial resources, providing timely and accurate financial information, establishing and enforcing strong internal controls, and offering sound financial counsel to senior leadership. You will ensure that the hotel operates in full compliance with local regulations, corporate policies and procedures, and the terms and conditions of the Management Agreement. As a senior leader, you will also serve as a cultural advocate of the Golden Rule, supporting a workplace where people are valued, developed, and empowered to deliver exceptional guest experiences.</p><p>What You Will Do</p><ul><li>Lead and oversee all Finance functions, including Accounting, Financial Reporting, Purchasing, Information Technology, Cost Control, Income Audit, Credit, Accounts Payable, General Cashier, Payroll, Receiving, and related financial operations.</li><li>Safeguard hotel assets and financial resources by establishing, maintaining, and enforcing effective internal controls.</li><li>Provide timely, accurate, and meaningful financial information to support strategic and operational decision-making.</li><li>Direct the preparation of annual budgets, business plans, forecasts, and long-term financial projections.</li><li>Monitor financial performance, analyze business trends, and provide recommendations to maximize profitability and operational efficiency.</li><li>Ensure compliance with generally accepted accounting principles, local statutory requirements, corporate financial policies, and the Management Agreement.</li><li>Provide financial counsel and business partnership to the General Manager, Hotel Leadership team, and department heads.</li><li>Oversee cash flow management, banking relationships, capital expenditure, working capital, and financial risk management.</li><li>Ensure proper financial controls are in place across Accounting, Purchasing, Food &amp; Beverage Control, and related operational areas.</li><li>Collaborate with Operations, Revenue Management, Sales &amp; Marketing, Food &amp; Beverage, Rooms Division, and People &amp; Culture to support the hotel s commercial and operational goals.</li><li>Lead relationships with external auditors, financial institutions, regulatory authorities, ownership representatives, and corporate finance teams.</li><li>Act as a catalyst for change by identifying process improvements, strengthening systems, and supporting business transformation initiatives.</li><li>Recruit, lead, mentor, and develop the Finance team, fostering a culture of accountability, transparency, integrity, and continuous improvement.</li><li>Promote the Four Seasons Golden Rule by creating a respectful and supportive workplace where employees are empowered to perform at their best.</li><li>Support pre-opening activities, system implementations, financial setup, policy development, and strategic projects as required.</li></ul><p>What We Offer</p><ul><li>Competitive salary.</li><li>Housing and transportation allowances.</li><li>Complimentary meals and uniform cleaning.</li><li>Medical and life insurance.</li><li>Employee Assistance Program and worldwide complimentary room nights.</li><li>Leadership development and career growth opportunities.</li><li>Additional family benefits.</li></ul><p>Schedule &amp; Hours</p><p>This is a full-time role.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field.</li><li>Professional accounting qualification such as CPA, CA, ACCA, CMA, or equivalent is highly preferred.</li><li>Proven experience as a Director of Finance , Assistant Director of Finance, or senior finance leadership role within a luxury hotel or international hospitality environment.</li><li>Strong technical knowledge of generally accepted accounting principles and hotel financial practices.</li><li>Comprehensive knowledge of all key areas within Finance, including Accounting, Purchasing, Food &amp; Beverage Control, Credit, Income Audit, Payroll, Accounts Payable, Cost Control, and Financial Reporting.</li><li>Strong business acumen with the ability to understand operational needs and contribute to key strategies and business decisions.</li><li>Highest level of integrity, transparency, professionalism, and sound judgment.</li><li>Strong leadership and talent management skills, with a passion for developing people and building high-performing teams.</li><li>Ability to act as a trusted business partner to senior leadership and as an employee champion within the hotel.</li><li>Excellent analytical, communication, influencing, and stakeholder management skills.</li><li>Experience with hospitality financial systems &amp; platforms, property management systems, and reporting tools.</li><li>Fluency in English and Arabic is essential.</li><li>Suitable candidates must be eligible to work in Saudi Arabia .</li></ul><p></p></section>

<p>Monitoring and maintaining networks and servers. Upgrading, installing and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures. Designing and implementing efficient end-user feedback and error reporting systems. Supervising and mentoring IT department employees, as well as providing IT support. Keeping up to date with advancements and best practices in IT administration</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in computer science, information technology, information systems, or similar. Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification. At least 4 years' experience in a similar role. Need SAP knowledge. Extensive experience with IT systems, networks, and related technologies. Solid knowledge of best practices in IT administration and system security. Exceptional leadership, organizational, and time management skills. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills.</p>

<strong>Company Description</strong> Ares Pvt Limited is a growing organization in Saudi Arabia with a focus on delivering high-quality geospatial and technical services. The company is committed to applying modern technologies and industry best practices to support infrastructure development and spatial data projects. Team members collaborate across disciplines to provide accurate, reliable solutions to public and private sector clients. Ares Pvt Limited values professionalism, continuous learning, and ethical conduct in all operations.<br><strong>Role Description</strong> This is a full-time, on-site GIS Photogrammetry role based in Medina, Saudi Arabia. The GIS Photogrammetry specialist will process aerial and satellite imagery, generate and refine digital elevation models, and produce accurate maps and spatial datasets. Daily responsibilities include performing stereoscopic interpretation, quality checking geospatial outputs, managing spatial databases, and integrating photogrammetric data into GIS platforms. The role also involves collaborating with project managers and technical teams, documenting methodologies, and ensuring project deliverables meet defined accuracy and compliance standards. The specialist will support the adoption of new tools and workflows to improve efficiency and data quality.<br><strong>Qualifications<br></strong> <br><ul><li>Strong analytical skills to interpret imagery, validate spatial data, and solve technical problems.</li><li>Effective communication skills for coordinating with multidisciplinary teams, documenting processes, and presenting findings.</li><li>Information management skills for organizing, storing, and maintaining large volumes of geospatial and project data.</li><li>Information technology skills, including proficiency with GIS and photogrammetry software (e.g., ArcGIS, QGIS, ERDAS, Pix4D) and general computer applications.</li><li>Awareness of cybersecurity practices related to handling sensitive spatial data and protecting information systems.</li><li>Relevant experience in GIS, remote sensing, or photogrammetry, ideally within engineering, surveying, or infrastructure projects.</li><li>Bachelor’s degree in Geomatics, Geography, Surveying, Civil Engineering, Computer Science, or a related field (or equivalent practical experience).</li><li>Attention to detail, ability to work on-site in Medina, and readiness to adhere to local regulations and organizational policies.</li></ul>

<p>Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>

<p>POSITION SUMMARY Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: No high school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>We are seeking experienced Business Analysts to analyze business requirements, improve business processes, and translate business needs into effective technology and operational solutions. The successful candidate will work closely with business stakeholders, IT teams, project managers, and subject-matter experts to understand business objectives, document requirements, identify process improvements, and support the successful delivery of projects and initiatives. Key Responsibilities Engage with business stakeholders to understand business objectives, challenges, and requirements. Conduct stakeholder interviews, workshops, and requirement-gathering sessions. Analyze and document current ( As-Is ) business processes and define future ( To-Be ) processes. Translate business requirements into clear and actionable functional requirements. Prepare Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), user stories, use cases, and process flows. Identify gaps, inefficiencies, risks, and opportunities for process improvement. Work closely with technical teams to ensure business requirements are clearly understood and implemented. Facilitate communication between business users, IT teams, vendors, and project stakeholders. Support solution evaluation and provide business input into proposed solutions. Participate in requirements validation, solution walkthroughs, and design reviews. Develop and maintain process maps, workflow diagrams, and data-flow diagrams. Support User Acceptance Testing (UAT), including test-scenario preparation, test-case review, and defect clarification.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related discipline .</li><li>5+ years of relevant experience as a Business Analyst.</li><li>Experience in business/process analysis and requirements management.</li><li>Strong experience working with business and technical stakeholders.</li><li>Excellent analytical, problem-solving, documentation, and communication skills.</li><li>Good understanding of SDLC and project delivery methodologies.</li><li>Experience with tools such as Microsoft Visio, Excel, PowerPoint, Jira, Confluence, or equivalent platforms .</li><li>Experience in the Oil &amp; Gas, Energy, Utilities, Industrial, or other large enterprise environments .</li><li>Experience with digital transformation, ERP, enterprise applications, or process improvement projects.</li><li>Knowledge of Agile, Scrum, BPMN, BABOK, or ITIL .</li></ul>

<p><b>Job Summary</b></p><p><br></p><p> We are seeking a skilled Mobile &amp; .NET Developer to design, build, and maintain high-quality, scalable applications across mobile platforms and the .NET ecosystem. The ideal candidate will combine strong technical expertise with a collaborative mindset to deliver compelling solutions that meet business objectives.&nbsp;</p><p><b><br></b></p><p><b>Key Responsibilities</b> - Design, develop, test, and maintain mobile and .NET applications that deliver exceptional performance and user experience - Collaborate with product managers, designers, and other developers to translate requirements into robust technical solutions - Participate in code reviews, contribute to architecture decisions, and ensure code quality and maintainability - Implement scalable APIs and integrate third-party services as needed - diagnose and fix defects, optimize performance, and ensure security best practices - Stay current with industry trends and propose improvements to tools, frameworks, and processes - Mentor junior developers and contribute to a culture of technical excellence Required Qualifications - 5-7 years of experience in .NET development and mobile application development - Strong proficiency in C#, .NET Core/.NET 5+, and related frameworks - Experience with mobile development platforms (iOS/Android) using native or cross-platform approaches - Solid understanding of RESTful APIs, data modeling, and integration patterns - Familiarity with CI/CD pipelines, version control (Git), and automated testing - Strong problem-solving skills and the ability to work independently and in a team Preferred Qualifications - Experience with MAUI, Xamarin, Flutter, or React Native - Knowledge of Azure/AWS cloud services and containerization (Docker, Kubernetes) - Familiarity with Agile methodologies and Jira/Confluence - UI/UX sensitivity and experience collaborating with designers - Experience with performance profiling, debugging, and monitoring tools Skills and Competencies - Languages: C#, JavaScript/TypeScript - Frameworks: .NET, .NET Core, ASP.NET, MAUI/Xamarin or equivalent mobile frameworks - Mobile: iOS and Android development concepts, mobile architecture patterns - Databases: SQL Server, SQLite, or other relational databases - Tools: Visual Studio, Git, CI/CD tools, unit/integration testing frameworks - Soft skills: effective communication, collaboration, time management, and adaptability Education and Certifications - Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) - Relevant certifications (e.g., Microsoft Certified: .NET Developer, Azure Developer Associate) are a plus</p>

<p>We are looking for an experienced <strong>Senior Java Developer</strong> to maintain, support, and enhance established enterprise web applications in a business-critical environment.</p><p>The role combines <strong>hands-on development, production support, incident resolution, controlled releases, and knowledge transfer</strong>, with a strong focus on maintaining stability across legacy and existing Java applications.</p><p>Key Responsibilities</p><ul><li>Analyze, maintain, and enhance enterprise Java web applications built using <strong>Struts, JSF, PrimeFaces, JSP, and Servlets</strong>.</li><li>Investigate incidents and defects across <strong>application, database, integration, and deployment layers</strong>.</li><li>Perform <strong>Root Cause Analysis (RCA)</strong> and document technical findings, fixes, and preventive actions.</li><li>Develop and implement application enhancements while assessing dependencies and regression risks.</li><li>Coordinate testing, deployment, release validation, and post-release verification.</li><li>Write, troubleshoot, and optimize <strong>Oracle SQL and PL/SQL</strong>.</li><li>Investigate database-related issues, data inconsistencies, and query performance problems.</li><li>Maintain reporting solutions using <strong>JasperReports / Jasper Studio</strong>.</li><li>Support and troubleshoot <strong>REST APIs and integrations</strong> using JSON and XML.</li><li>Deploy and support Java applications on <strong>Oracle WebLogic and Tomcat</strong>.</li><li>Troubleshoot application-server configuration, logs, startup, runtime, and deployment issues.</li><li>Provide production support during critical operating periods.</li><li>Coordinate with <strong>QA, Database, Infrastructure, Security, and Functional teams</strong>.</li><li>Maintain technical documentation, deployment procedures, operational runbooks, and application knowledge.</li><li>Support knowledge transfer and validate source code, repositories, system access, and application dependencies.</li></ul><p>Required Qualifications &amp; Experience</p><ul><li>Bachelor’s degree in <strong>Computer Science, Software Engineering, Information Technology</strong>, or a related field.</li><li>Minimum <strong>8 years of hands-on experience</strong> developing, maintaining, and supporting Java enterprise web applications.</li><li>Significant experience supporting <strong>legacy and production-critical Java applications</strong>.</li><li>Strong hands-on expertise in:</li><li><strong>Java 8 / JDK 8</strong></li><li>Object-Oriented Programming</li><li>MVC Architecture</li><li>JSP &amp; Servlets</li><li>JavaScript &amp; AJAX</li><li>Practical experience maintaining:</li><li><strong>Struts 1.1</strong></li><li><strong>JSF 2.2</strong></li><li><strong>PrimeFaces 5.5</strong></li><li>Strong experience with <strong>Oracle Database 19c</strong>, including complex SQL queries, transactions, optimization, troubleshooting, and PL/SQL.</li><li>Hands-on experience developing and maintaining <strong>JasperReports using Jasper Studio</strong>.</li><li>Strong experience with <strong>Oracle WebLogic 14 and Tomcat</strong>, including deployment, configuration, logging, and production troubleshooting.</li><li>Experience maintaining <strong>REST APIs and integrations using JSON and XML</strong>.</li><li>Experience with <strong>Git or CVSNT</strong>, including repositories, branching, merging, and release version management.</li><li>Strong ability to understand complex existing business logic and implement compatible changes safely.</li><li>Strong troubleshooting, analytical, documentation, and cross-functional coordination skills.</li></ul><p>Preferred Experience</p><ul><li>Experience using <strong>Eclipse and NetBeans</strong> for Java application development and debugging.</li><li>Experience with <strong>Spring Boot, Hibernate, and JPA</strong>.</li><li>Experience with <strong>Oracle ADF and JSTL</strong>.</li><li>Experience deploying or troubleshooting applications on <strong>JBoss or GlassFish</strong>.</li><li>Experience with <strong>high-volume enterprise applications and performance optimization</strong>.</li><li>Knowledge of <strong>secure coding and automated testing practices</strong>.</li><li>Exposure to <strong>application modernization and legacy system transformation</strong>.</li><li>Experience mentoring developers or leading <strong>application knowledge-transfer activities</strong>.</li></ul><p>Key Technical Stack</p><p><strong>Java 8 | Struts 1.1 | JSF 2.2 | PrimeFaces 5.5 | JSP | Servlets | Oracle 19c | SQL | PL/SQL | JasperReports | WebLogic 14 | Tomcat | REST APIs | JSON | XML | Git | CVSNT</strong></p>

<p>We are seeking an experienced Change Management &amp; Training Specialist to support organizational transformation, business improvement, and operational change initiatives within a large-scale industrial environment. The role will be responsible for developing and executing change management strategies, stakeholder engagement plans, communication activities, and training programs to ensure successful adoption of new processes, systems, technologies, policies, and organizational initiatives. The successful candidate will work closely with leadership, project teams, subject matter experts, and employees to assess change impacts, manage resistance, build organizational readiness, and ensure employees have the knowledge and capabilities required to successfully transition to new ways of working. Key Responsibilities Develop and implement comprehensive Change Management Plans for organizational, operational, digital, and business transformation initiatives. Conduct change impact assessments to identify how changes will affect employees, processes, roles, systems, and business operations. Develop stakeholder engagement strategies and communication plans aligned with project and organizational objectives. Identify potential resistance to change and develop appropriate mitigation and engagement strategies. Assess organizational readiness and develop action plans to improve change adoption. Work closely with project managers, business leaders, subject matter experts, and functional teams throughout the change lifecycle. Develop and deliver training programs, workshops, awareness sessions, and briefing sessions to support organizational change. Conduct Training Needs Analysis (TNA) based on business requirements, competency gaps, and upcoming organizational changes. Develop training materials, presentations, user guides, manuals, procedures, FAQs, and other learning resources. Coordinate with subject matter experts to ensure training content accurately reflects new processes, systems, procedures, and operational requirements. Facilitate instructor-led and virtual training sessions for employees and stakeholders. Support the development and implementation of train-the-trainer programs where required. Monitor training participation, knowledge transfer, competency development, and employee adoption. Collect feedback from employees and stakeholders and incorporate findings into continuous improvement initiatives. Establish and track change adoption, readiness, training completion, and effectiveness KPIs . Prepare regular progress reports, dashboards, and presentations for management. Support post-implementation activities to ensure sustained adoption of new processes, systems, and organizational practices. Develop communication materials including announcements, newsletters, presentations, awareness campaigns, and change updates. Ensure change and training activities are aligned with organizational policies, procedures, standards, and business objectives. Maintain appropriate documentation, training records, attendance records, assessments, and change management deliverables.</p><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications Bachelor's degree in Business Administration, Human Resources, Organizational Development, Management, Education, Psychology, Information Technology , or a related discipline. 5+ years of relevant experience in Change Management, Organizational Development, Learning &amp; Development, Training, or transformation-related roles. Experience working within large-scale industrial, energy, oil &amp; gas, engineering, or other complex operational environments is highly preferred. Proven experience supporting organizational transformation, business process improvement, digital transformation, system implementation, or operational change initiatives . Strong experience in developing and delivering professional training programs. Experience conducting Training Needs Analysis and developing competency-based training programs. Strong stakeholder engagement and communication skills across different organizational levels. Excellent presentation, facilitation, interpersonal, and influencing skills. Strong written and verbal communication skills in English. Proficiency in Microsoft Office , particularly PowerPoint, Excel, and Word. Preferred Certifications Prosci Change Management Certification CCMP Certified Change Management Professional APMG Change Management Certification PMP / Project Management Certification CIPD ATD / CPTD Relevant Learning &amp; Development or Organizational Development certifications</p>

<p>The Lead Anti-Fraud Officer independently leads complex governance, risk, and compliance activities and serves as a subject matter expert in one or more GRC domains enterprise information security governance, risk management frameworks, regulatory compliance, or third-party risk management. The role produces high-quality GRC deliverables, provides technical mentoring to junior and mid-level team members, and contributes directly to the continuous improvement of the organization's GRC framework, risk treatment processes, and compliance reporting mechanisms. The Lead Anti-Fraud Officer operates as a bridge between technical execution and programme leadership collaborating with leads, legal, audit, and business stakeholders to drive mature and effective GRC outcomes aligned with the Saudi Fintech regulatory environment. Lead the development, review, and continuous improvement of information security policies, standards, procedures, and governance frameworks. Serve as the subject matter expert for assigned regulatory domains, providing authoritative interpretation of requirements and translating them into implementable control objectives. Monitor and proactively track regulatory and legal developments affecting information security assessing impact and recommending updates to the governance framework. Prepare and review governance documentation RACI matrices, security charter updates, governance committee packs and present findings to senior stakeholders. Lead the preparation of regulatory self-assessments and compliance attestations, coordinating evidence gathering and quality-reviewing submissions before senior sign-off. Mentor GR1 GR2 team members on governance documentation quality, regulatory interpretation, and risk assessment methodology. Enterprise Risk Management Lead the execution of complex enterprise information security risk assessments, applying advanced qualitative and quantitative methodologies to produce risk profiles aligned with the organization's risk appetite. Own and maintain the enterprise information security risk register ensuring accuracy, currency, and appropriate escalation of significant risks. Lead BIA processes for critical business functions coordinating with asset owners, analysing recovery requirements, and producing BIA outputs for Business Continuity and Disaster Recovery planning. Design and execute control effectiveness testing programmes, producing findings reports with gap analysis and risk-ranked remediation recommendations. Lead third-party information security risk management designing assessment frameworks, conducting in-depth vendor reviews, and maintaining the third-party risk register. Produce executive-quality risk reporting with trend analysis, emerging risk identification, and treatment progress tracking for senior management and committee consumption. Compliance Programme Delivery Lead compliance monitoring activities for CFFR, NCA ECC, PDPL, ISO 27001, and PCI-DSS producing gap analyses, treatment plans, and periodic compliance status reports. Manage internal and external audit cycles coordinating evidence collection, reviewing evidence quality, engaging with auditors, and tracking remediation to closure. Design and deliver the security awareness programme producing targeted content for different staff segments, conducting awareness sessions, and analysing effectiveness metrics. Develop and maintain GRC programme metrics dashboards, ensuring KPIs and KRIs are accurately measured and presented to senior management on schedule. Lead the integration of information security requirements into third-party contracts, procurement processes, and major project onboarding. Contribute to the development of the information security programme strategy, identifying capability improvement opportunities and recommending investment priorities to the Lead. Cross-Functional Collaboration &amp; Knowledge Leadership Serve as the primary GRC point of contact for assigned business and technology teams providing expert guidance on security requirements, risk treatment, and compliance obligations. Lead information classification and security requirements reviews for significant IT, product, and business projects. Contribute to the GRC knowledge base developing reusable templates, guidance documents, and training materials for internal use. Represent the GRC function in cross-functional working groups, project steering committees, and regulatory workstreams. Perform additional responsibilities as assigned by management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field. A Master's degree in Information Security, Risk Management, or Business Administration is an advantage. 3 5 years of progressive professional experience in information security governance, risk management, or compliance. Demonstrable experience independently leading risk assessment cycles, regulatory compliance programmes, or audit coordination activities. In-depth knowledge of the CFFR framework is required. Experience in a regulated Fintech or banking environment is strongly preferred.</p>

<div><span style="font-size: 11px;">Position Summary</span></div><div><span style="font-size: 11px;">We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities</span></div><div><span style="font-size: 11px;">Infrastructure Operations</span></div><div><span style="font-size: 11px;">Lead end-to-end operations of:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Data Center Infrastructure (Azure &amp; On-Premises)</span></div><div><span style="font-size: 11px;">Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)</span></div><div><span style="font-size: 11px;">Responsibilities include:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Ensuring high availability, performance, scalability, and reliability of infrastructure services</span></div><div><span style="font-size: 11px;">Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)</span></div><div><span style="font-size: 11px;">Maintaining operational readiness and capacity planning for critical systems</span></div><div><span style="font-size: 11px;">Service Delivery &amp; Operations Management</span></div><div><span style="font-size: 11px;">Establish and maintain service levels aligned with business requirements</span></div><div><span style="font-size: 11px;">Monitor and achieve SLA, OLA, KPI, and uptime targets</span></div><div><span style="font-size: 11px;">Lead major incident management and service restoration activities</span></div><div><span style="font-size: 11px;">Ensure adherence to ITIL processes and service management best practices</span></div><div><span style="font-size: 11px;">Drive operational governance and continuous service improvement initiatives</span></div><div><span style="font-size: 11px;">Security &amp; Compliance</span></div><div><span style="font-size: 11px;">Ensure enterprise infrastructure complies with security and regulatory requirements</span></div><div><span style="font-size: 11px;">Implement and maintain network security controls, access management, and infrastructure hardening</span></div><div><span style="font-size: 11px;">Support disaster recovery, business continuity, and risk mitigation strategies</span></div><div><span style="font-size: 11px;">Stakeholder &amp; Customer Management</span></div><div><span style="font-size: 11px;">Act as the primary interface between business stakeholders, customers, and infrastructure teams</span></div><div><span style="font-size: 11px;">Build and maintain strong relationships with customers and senior leadership</span></div><div><span style="font-size: 11px;">Present operational reviews, service reports, and improvement plans to executive stakeholders</span></div><div><span style="font-size: 11px;">Manage escalations effectively and ensure high customer satisfaction</span></div><div><span style="font-size: 11px;">Team Leadership</span></div><div><span style="font-size: 11px;">Lead, mentor, and develop multidisciplinary infrastructure teams</span></div><div><span style="font-size: 11px;">Manage workforce planning, performance management, coaching, and succession planning</span></div><div><span style="font-size: 11px;">Foster a culture of accountability, innovation, collaboration, and operational excellence</span></div><div><span style="font-size: 11px;">AI &amp; Automation</span></div><div><span style="font-size: 11px;">Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations</span></div><div><span style="font-size: 11px;">Identify automation opportunities across infrastructure and support processes</span></div><div><span style="font-size: 11px;">Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities</span></div><div><span style="font-size: 11px;">Improve operational efficiency and productivity through automation initiatives</span></div><div><span style="font-size: 11px;">Continuous Improvement &amp; Transformation</span></div><div><span style="font-size: 11px;">Lead infrastructure modernization and digital transformation programs</span></div><div><span style="font-size: 11px;">Implement best practices in observability, monitoring, reliability engineering, and cloud operations</span></div><div><span style="font-size: 11px;">Support cloud migration and hybrid infrastructure transformation initiatives</span></div><div><span style="font-size: 11px;">Drive process optimization and continuous service improvement</span></div><div><span style="font-size: 11px;">Vendor &amp; Financial Management</span></div><div><span style="font-size: 11px;">Manage technology vendors, service providers, and support partners</span></div><div><span style="font-size: 11px;">Participate in budgeting, forecasting, and cost optimization initiatives</span></div><div><span style="font-size: 11px;">Ensure optimal utilization of infrastructure assets and service contracts</span></div><div><br></div><p><strong>Desired Candidate Profile</strong></p><div><span style="font-size: 11px;">Required Qualifications</span></div><div><span style="font-size: 11px;">Education</span></div><div><span style="font-size: 11px;">Bachelor's Degree in:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Computer Science</span></div><div><span style="font-size: 11px;">Information Technology</span></div><div><span style="font-size: 11px;">Engineering</span></div><div><span style="font-size: 11px;">Related discipline</span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">Minimum 15+ years of experience in IT Infrastructure and Network Operations</span></div><div><span style="font-size: 11px;">Minimum 5+ years in leadership or managerial roles managing large infrastructure teams</span></div><div><span style="font-size: 11px;">Proven experience managing enterprise-scale and mission-critical environments</span></div><div><span style="font-size: 11px;">Experience working within Managed Services or large enterprise customer environments is mandatory</span></div><div><span style="font-size: 11px;">Technical Skills</span></div><div><span style="font-size: 11px;">Network Technologies</span></div><div><span style="font-size: 11px;">Cisco Campus &amp; Data Center Solutions</span></div><div><span style="font-size: 11px;">Huawei Campus &amp; Data Center Solutions</span></div><div><span style="font-size: 11px;">LAN, WAN, Wi-Fi, SD-WAN Technologies</span></div><div><span style="font-size: 11px;">Network Design, Deployment, and Operations</span></div><div><span style="font-size: 11px;">Security Technologies</span></div><div><span style="font-size: 11px;">Fortinet Security Solutions</span></div><div><span style="font-size: 11px;">Cisco Security Technologies</span></div><div><span style="font-size: 11px;">Firewalls</span></div><div><span style="font-size: 11px;">Access Control</span></div><div><span style="font-size: 11px;">Network Segmentation</span></div><div><span style="font-size: 11px;">Disaster Recovery &amp; Business Continuity Planning</span></div><div><span style="font-size: 11px;">Cloud &amp; Data Center</span></div><div><span style="font-size: 11px;">Microsoft Azure Infrastructure</span></div><div><span style="font-size: 11px;">Hybrid Cloud Environments</span></div><div><span style="font-size: 11px;">On-Premises Data Center Operations</span></div><div><span style="font-size: 11px;">Infrastructure Monitoring &amp; Capacity Management</span></div><div><span style="font-size: 11px;">Operations &amp; Service Management</span></div><div><span style="font-size: 11px;">ITIL Framework</span></div><div><span style="font-size: 11px;">Incident Management</span></div><div><span style="font-size: 11px;">Problem Management</span></div><div><span style="font-size: 11px;">Change Management</span></div><div><span style="font-size: 11px;">SLA/KPI Governance</span></div><div><span style="font-size: 11px;">Operational Reporting</span></div><div><span style="font-size: 11px;">Service Delivery Management</span></div><div><span style="font-size: 11px;">Automation &amp; AI</span></div><div><span style="font-size: 11px;">Infrastructure Automation</span></div><div><span style="font-size: 11px;">AIOps (AI-Driven Operations)</span></div><div><span style="font-size: 11px;">Generative AI Solutions</span></div><div><span style="font-size: 11px;">Agentic AI Solutions</span></div><div><span style="font-size: 11px;">Predictive Analytics</span></div><div><span style="font-size: 11px;">Self-Healing Infrastructure</span></div><div><span style="font-size: 11px;">Key Competencies</span></div><div><span style="font-size: 11px;">Customer &amp; Stakeholder Management</span></div><div><span style="font-size: 11px;">Service Delivery Management</span></div><div><span style="font-size: 11px;">Operational Governance</span></div><div><span style="font-size: 11px;">Strategic Planning</span></div><div><span style="font-size: 11px;">Team Leadership &amp; Mentoring</span></div><div><span style="font-size: 11px;">Communication &amp; Presentation Skills</span></div><div><span style="font-size: 11px;">Problem Solving &amp; Decision Making</span></div><div><span style="font-size: 11px;">AI-Driven Innovation Mindset</span></div><div><span style="font-size: 11px;">Continuous Improvement &amp; Transformation Leadership</span></div><div><span style="font-size: 11px;">Preferred Candidate Profile</span></div><div><span style="font-size: 11px;">Strong hands-on experience with Cisco, Huawei, and Fortinet technologies</span></div><div><span style="font-size: 11px;">Proven track record managing enterprise network and infrastructure operations</span></div><div><span style="font-size: 11px;">Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments</span></div><div><span style="font-size: 11px;">Strong leadership, customer management, and service delivery expertise</span></div><div><span style="font-size: 11px;">Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives</span></div><div><span style="font-size: 11px;">Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes</span></div><div><span style="font-size: 11px;">Must Have</span></div><div><span style="font-size: 11px;">Strong experience with Cisco, Huawei, and Fortinet technologies.</span></div><div><span style="font-size: 11px;">Proven track record managing enterprise network and infrastructure operations.</span></div><div><span style="font-size: 11px;">Experience supporting large-scale customers within GCC/Middle East environments.</span></div><div><span style="font-size: 11px;">Strong leadership, customer management, and service delivery background</span></div><div><span style="font-size: 11px;">Experience driving automation, cloud adoption, and infrastructure transformation initiatives.</span></div>

<p>Position Objective: Bridge development and operations so that enterprise applications and IT infrastructure are highly available, secure, scalable, and delivered through reliable automation of IT infrastructure and enterprise applications. The role sits at the intersection of engineering velocity and operational excellence, improving how systems are built, deployed, monitored, and maintained. Intended for a practitioner who can translate platform and infrastructure needs into resilient, repeatable operational outcomes. Connect software delivery and operational reliability in a way that strengthens uptime, security, scalability, and automated delivery across enterprise applications and infrastructure. The scope spans infrastructure operations, deployment automation, reliability enablement, and the continuous improvement of environments and delivery processes that support development teams and business-critical systems. This role exists because the organization needs a senior operator-builder who can reduce manual operational overhead, improve consistency across environments, and create dependable delivery mechanisms that support growth without compromising control or stability. In team context, this person will work across development and operations boundaries, aligning engineering practices with operational needs and helping ensure that infrastructure and application delivery are both efficient and resilient. Job Description &amp; Responsibilities: Own outcomes that improve the availability of enterprise applications and supporting infrastructure by strengthening operational reliability, reducing preventable downtime, and ensuring that production environments remain stable under normal and peak conditions. Drive secure and automated delivery outcomes by improving the mechanisms through which infrastructure and enterprise applications are built, tested, released, and changed, reducing manual intervention and increasing repeatability. Improve scalability across platforms and environments by evolving infrastructure patterns and operational practices so that systems can support growth in usage, complexity, and business demand without disproportionate increases in operational effort. Strengthen the connection between development and operations teams by establishing workflows, handoffs, and technical guardrails that enable faster delivery while preserving system integrity, operational visibility, and accountability. Increase the security posture of infrastructure and delivery processes by embedding operational controls, secure configuration practices, and disciplined change management into day-to-day engineering and platform workflows. Reduce operational risk by identifying fragile processes, single points of failure, and environment inconsistencies, then driving remediation efforts that improve resilience and recovery readiness. Improve observability and operational decision-making by ensuring that systems produce the telemetry, alerts, and service-level signals needed to detect issues early, respond effectively, and prioritize reliability investments. Enable development teams to deliver more efficiently by providing dependable infrastructure foundations, standardized deployment pathways, and operational support models that reduce friction across the software lifecycle. Drive continuous improvement in infrastructure and application operations by using incidents, recurring issues, and delivery bottlenecks as inputs for durable process, tooling, and architecture improvements. Contribute senior-level operational leadership by shaping best practices, influencing engineering standards, and helping teams make pragmatic trade-offs between speed, stability, security, and scale. Lead the deployment, health monitoring, and lifecycle management of Container Orchestration platforms (OpenShift/Kubernetes), ensuring alignment with the organization s strategic objectives. Manage a portfolio of mixed OS environments (Linux and Windows), handling server troubleshooting, kernel tuning, and automated provisioning via Infrastructure as Code (Terraform, Ansible). Oversee public/hybrid cloud infrastructure management (OpenShift, Azure, AWS), optimizing cloud resources and ensuring high availability across zones. To develop and execute project plans for CI/CD pipeline optimizations, reducing build times via caching, parallel execution, and multi-stage builds. Implement GitOps methodologies and execute zero-downtime releases utilizing Blue/Green or Canary deployment strategies. Troubleshoot and resolve pipeline failures, dependency conflicts, and restore broken webhook integrations across the development toolchain (Git, Jira, Azure). Act as the primary responder for application "slowness," isolating root causes across disk I/O limits, CPU throttling, or network latency. Establish robust observability using APM tools (Dynatrace, Datadog), building custom Grafana/Kibana dashboards, and tuning alerts to reduce fatigue. Troubleshoot complex network connectivity, DNS, DHCP, and VPN issues using packet analysis tools (tcpdump, wireshark) and optimize Load Balancer configurations (HAProxy, Nginx). Identify, assess, and mitigate risks associated with IT infrastructure by applying emergency hotfixes for zero-day vulnerabilities (CVEs) and automating OS/application patch cycles. To ensure that the project follows organizational policies, industry standards, and regulatory requirements by enforcing security hardening (CIS Benchmarks, SELinux) and managing secret vaults. Oversee quality assurance processes to ensure that infrastructure projects meet or exceed technical and business requirements, including successful backup verification and database disaster recovery (DR) drills. Enforce FinOps best practices to monitor and control cloud and infrastructure budgets, ensuring that projects are delivered within financial constraints. Perform database performance tuning, collaborating with developers on SQL query optimization, index tuning, and managing connection pool limits to ensure system stability.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in information technology, Computer Science, Engineering, or a related field. Advanced degree or relevant certifications (e.g., CKA/CKAD, AWS Certified DevOps Engineer, RHCE). 10+ years of experience in IT, with a focus on managing large-scale infrastructure projects, DevOps, or SRE operations. Deep understanding of IT infrastructure components, including networking, data centers, cloud services, and cybersecurity. Expertise in container orchestration (OpenShift/Kubernetes), CI/CD pipelines (Jenkins/GitLab), and Configuration Management (Ansible/Terraform). Expertise in regulatory compliance, data privacy, and information security in IT infrastructure projects.</p>

As a Threat Detection COOP at COGNNA, you'll design high-impact detection strategies, build powerful automation, and elevate SOC operations to a world-class standard. You'll also mentor rising cyber talent and collaborate with teams across threat intel, incident response, and platform engineering.<br><br>???? Advanced Threat Detection Engineering<br><br>Build high-fidelity correlation rules and behavioral detections within the COGNNA security platforms Translate adversary TTPs (MITRE ATT&CK), threat intel, and vulnerability data into actionable logic Identify detection gaps and introduce new data sources to cover evolving threat landscapes Automate detection testing and maintain detection quality over time<br><br>⚙️ Platform Engineering & Optimization<br><br>Lead architecture and optimization of XDR, SIEM, and SOC tech stacks for scale and resilience Streamline log ingestion pipelines — from parsing to normalization and enrichment Build scripts and automations (Python, Power Shell) to enhance SOC efficiency Integrate tools across the SOC stack to enable seamless workflows and response. <br><br>????️‍♂️ Threat Hunting & Incident Response<br><br>Collaborate with intel and IR teams to enrich detection use cases and support threat hunts Provide Tier-3+ support for incident investigations and post-mortem analysis<br><br>???? Mentorship & SOC Maturity<br><br>Improve SOC playbooks, SOPs, and detection engineering workflows Stay updated on global and regional threats — and evolve detection accordingly Ensure compliance alignment (e.g., NCA ECC, SAMA CSF)<br><br>Requirements<br><br>Minimum Requirements (Must Haves):<br><br>Education: Currently enrolled in their final year of a Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or a closely related field, with graduation planned within or immediately following the 6-month co-op Foundational Security Knowledge: Basic understanding of cybersecurity concepts, including common attack vectors, the Windows/Linux operating system internals, and network protocols Programming/Scripting Basics: Familiarity with writing simple scripts in Python or Power Shell to automate repetitive tasks or parse data Log & System Familiarity: Basic understanding of what logs are (e.g., Windows Event Logs, Syslog) and an interest in how they are collected and analyzed Duration: Availability to commit to a full-time (or near full-time, depending on university rules) 6-month continuous Co-op assignment<br><br>Preferred Qualifications (Nice to Haves / Big Plusses):<br><br>Framework Familiarity: Conceptual knowledge of the MITRE ATT&CK framework and how it maps to adversary behaviors Hands-on Exposure: Previous experience using SIEM/XDR platforms, or building a home lab (e.g., Splunk, Elastic, Wireshark) Regulatory Awareness: A general awareness of cybersecurity frameworks or local compliance standards (like NCA ECC or SAMA CSF) Soft Skills: Strong analytical mindset, a high level of curiosity to dig into threat trends, and excellent written documentation skills<br><br>Benefits<br><br>???? Impact that Matters - Build products that shape the future of cybersecurity and protect organizations globally.<br><br>???? On-Site Collaboration - Be at the heart of innovation in our Almadina office, working side by side with passionate experts.<br><br>???? Continuous Growth - Access to certifications, trainings, and opportunities to sharpen your expertise.<br><br>???? Culture of Trust - We empower talent, encourage ownership, and celebrate real outcomes.

<h3 >About the Role</h3> <p >Recruit Lytix HR is seeking a <strong >Computer User Support Specialist</strong> to join their team in Al Madinah (Medina). This full-time, remote position is designed for a technology-focused professional who excels at troubleshooting, assisting users, and providing reliable technical support. The role focuses on ensuring users maintain productivity by resolving technical issues efficiently.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide remote technical support to users experiencing computer issues.</li> <li >Troubleshoot hardware, software, and system-related problems.</li> <li >Assist users with account access, applications, and technical questions.</li> <li >Document support requests and resolutions accurately.</li> <li >Escalate complex technical issues when required.</li> <li >Install, configure, and maintain software applications.</li> <li >Provide guidance on basic technology usage.</li> <li >Monitor support tickets and follow up on open issues.</li> <li >Maintain technical documentation and knowledge resources.</li> <li >Support continuous improvement of user support processes.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate is comfortable working with various computer systems, adept at resolving technical issues, and committed to helping users maintain productivity. This role requires an individual who can deliver responsive support, maintain accurate records, and ensure users receive professional assistance in a remote setting.</p> <h3 >Experience and Work Environment</h3> <p >This is a <strong >full-time, remote opportunity</strong> for candidates with <strong >0-1 years of experience</strong> in a related field. The position is based in Al Madinah (Medina), offering flexibility while contributing to IT operations.</p> <h3 >Equal Opportunity Employer</h3> <p >Recruit Lytix HR is committed to building an inclusive and supportive workplace where individuals are recognised for their abilities and potential. We encourage qualified applicants from all backgrounds to apply and ensure hiring decisions are made fairly based on skills, qualifications, experience, and business needs. We do not discriminate based on any protected characteristic under applicable employment laws.</p> <h3 >Application Information</h3> <p >We invite qualified candidates to apply for this position.</p>

<h3 >About the Role</h3> <p >ProForce Hire is seeking a <strong >Computer User Support Specialist</strong> to join our team in Medina, Al Madinah, Saudi Arabia. This <strong >full-time, remote position</strong> is designed for a technology-focused professional who enjoys troubleshooting and providing reliable technical support to users. The role is suitable for individuals with <strong >0-1 years of experience</strong> in a relevant field.</p> <h3 >Role Summary</h3> <p >The successful candidate will provide essential technical assistance, troubleshoot software and hardware concerns, and guide users through effective solutions. This position contributes to efficient IT operations by delivering responsive support, maintaining accurate records, and ensuring users receive professional assistance within a remote work environment. The specialist will be comfortable working with computer systems and resolving various technical issues to help users maintain productivity.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide remote technical support to users experiencing computer issues.</li> <li >Troubleshoot hardware, software, and system-related problems.</li> <li >Assist users with account access, applications, and technical questions.</li> <li >Document support requests and resolutions accurately.</li> <li >Escalate complex technical issues when required.</li> <li >Install, configure, and maintain software applications.</li> <li >Provide guidance on basic technology usage.</li> <li >Monitor support tickets and follow up on open issues.</li> <li >Maintain technical documentation and knowledge resources.</li> <li >Support continuous improvement of user support processes.</li> </ul> <h3 >Qualifications and Requirements</h3> <ul > <li ><strong >0-1 years of experience</strong> in a technical support or related role.</li> <li >A <strong >reliable internet connection</strong> is essential for this remote position.</li> </ul> <h3 >Work Environment</h3> <p >This is a <strong >full-time, remote position</strong> based in Medina, Al Madinah, Saudi Arabia. The role requires working independently to provide comprehensive technical support to users from a remote setting.</p> <h3 >Equal Opportunity Statement</h3> <p >We are committed to building an inclusive and supportive workplace where individuals are recognised for their abilities and potential. We encourage qualified applicants from all backgrounds to apply and ensure hiring decisions are made fairly based on skills, qualifications, experience, and business needs. We do not discriminate based on any protected characteristic under applicable employment laws.</p>

<p> <span>This role main purpose is to <strong>manage and provide overall support</strong> for the assigned area/ district Policlinics crew by communicating, implementing ensuring the execution of business strategy and plans, monitoring the operational practices to build a high-performance culture in order to deliver polyclinic profitability, achieve key sales targets, and increase customer satisfaction levels and the market share to be the lead of healthcare industry and first choice for the customers.</span> </p> <p> <span> <strong>Accountabilities</strong> </span> </p> <p> <span> <strong> <u>Polyclinic Strategy:</u> </strong> </span> </p> <ul> <li> <p> <span>Develop strategic relations with key stakeholders internally and externally through regular communication and engagement in order to maximize the achievement of polyclinic business goals and have competitive edge within the market.</span> </p> </li> <li> <p> <span>Monitor and rectify the revenue and expenses of the Polyclinic to ensure healthy cash flow is always available for the smooth running of the Polyclinic. </span> </p> </li> <li> <p> <span>Supervise and approve the Manpower inside the polyclinic with optimum requirements and hiring plan in coordination with HRBP and MPP.</span> </p> </li> <li> <p> <span>Have the awareness of competitors best practices and moves to plan and share feedback to be the first choice for our customers through best in market services and innovations.</span> </p> </li> <li> <p> <span>Participate in setting the overall clinics &amp; business KPIs and objectives, Monitor the implementation of the performance KPIs in his polyclinics to ensure of delivering the targets as per the polyclinic standards and reaching to the desired goals and customer satisfaction.</span> </p> </li> </ul> <p> <span> <strong> <u>Polyclinic Operations:</u> </strong> </span> </p> <ul> <li> <p> <span>Define and set up objectives of each clinic in his designated area as per priorities and requirements (e.g. key sales targets, customer satisfaction levels, quality assurance etc.) in alignment with the department s strategy and goals to deliver sustainable growth. Review the KPIs and set the corrective actions as per needed to reach to the desired goals</span> </p> </li> <li> <p> <span>Implement polyclinics strategy by creating action plans, performance forecasting and providing regional market insight in order to ensure successful implementation as per the company standards.</span> </p> </li> <li> <p> <span>Build regional market knowledge by monitoring market dynamics and getting Market feedback in his zone or area , assessing tactical and strategic business intelligence activities (e.g. monitoring competitors activity on the market etc.) in order to achieve regional business leadership, mitigate potential risks (e.g. relative to competition, industry related requirements), maximize performance and identify development opportunities.</span> </p> </li> <li> <p> <span>Define polyclinic operational practices in collaboration with Operational Excellence team (e.g. provide input etc.) to ensure efficient, high quality polyclinic processes &amp; procedures are in place, and ensure sustainability and standardization across the entire polyclinic.</span> </p> </li> <li> <p> <span>Manage the activities of operations team &amp; the support functions activities (guest care representative, facility management, IT, Nursing and HR Care) for seamless guest experience.</span> </p> </li> <li> <p> <span>Working with medical manager to ensure best service and consultations provided to the guest to optimize the performance and quality management.</span> </p> </li> <li> <p> <span>Lead promotional plan according healthcare calendars that give competitive advantage to the facility, develop promotion , execution , Impact on Business.</span></p></li></ul> <p> <span> <strong>Work Environment</strong> </span> </p> <ul> <li> <p> <span>Indoors : 100%</span> </p> </li> <li> <p> <span>Outdoors : 0%</span> </p> </li> <li> <p> <span>Working Days </span> <span>: 6 Working Days</span> </p> </li> <li> <p> <span>Days off : 1 Day Off</span> </p> </li> <li> <p> <span>Working Hours : 8 hours duty 1 hour break (flexible working hours as per the job need)</span> </p> </li> </ul> <p> <span> <strong>Job Requirement</strong> </span> </p> <div> <p> <span> <strong>Education</strong> </span> </p> <ul> <li> <p> <span>Qualified Medical Doctor or Pharmacist.</span> </p> </li> </ul> <p> <span> <strong>Experience</strong> </span> </p> <ul> <li> <p> <span>5 8 years in Sales and Operations Management role.</span> </p> </li> </ul> <p> <span> <strong>Computer Skills</strong> </span> </p> <ul> <li> <p> <span>MS Office</span> </p> </li> </ul> <p> <span> <strong>Languages</strong> </span> </p> <ul> <li> <p> <span>English and Arabic (fluent speaking and writing)</span> </p> </li> </ul> </div>