About the Role

ProForce Hire is seeking a Computer User Support Specialist to join our team in Medina, Al Madinah, Saudi Arabia. This full-time, remote position is designed for a technology-focused professional who enjoys troubleshooting and providing reliable technical support to users. The role is suitable for individuals with 0-1 years of experience in a relevant field.

Role Summary

The successful candidate will provide essential technical assistance, troubleshoot software and hardware concerns, and guide users through effective solutions. This position contributes to efficient IT operations by delivering responsive support, maintaining accurate records, and ensuring users receive professional assistance within a remote work environment. The specialist will be comfortable working with computer systems and resolving various technical issues to help users maintain productivity.

Key Responsibilities

• Provide remote technical support to users experiencing computer issues.
• Troubleshoot hardware, software, and system-related problems.
• Assist users with account access, applications, and technical questions.
• Document support requests and resolutions accurately.
• Escalate complex technical issues when required.
• Install, configure, and maintain software applications.
• Provide guidance on basic technology usage.
• Monitor support tickets and follow up on open issues.
• Maintain technical documentation and knowledge resources.
• Support continuous improvement of user support processes.

Qualifications and Requirements

• 0-1 years of experience in a technical support or related role.
• A reliable internet connection is essential for this remote position.

Work Environment

This is a full-time, remote position based in Medina, Al Madinah, Saudi Arabia. The role requires working independently to provide comprehensive technical support to users from a remote setting.

Equal Opportunity Statement

We are committed to building an inclusive and supportive workplace where individuals are recognised for their abilities and potential. We encourage qualified applicants from all backgrounds to apply and ensure hiring decisions are made fairly based on skills, qualifications, experience, and business needs. We do not discriminate based on any protected characteristic under applicable employment laws.