وظائف تقنية المعلومات في السعودية

Senior IT Officer Job Summary:Responsible for managing and supporting the organization’s IT infrastructure, systems, networks, and end-user services. The role ensures the availability, security, and reliability of IT operations while providing technical support and leading IT-related projects and improvements. Key Responsibilities:Manage and maintain IT infrastructure, servers, networks, systems, and hardware. Provide advanced technical support and troubleshoot hardware, software, network, and system issues. Monitor IT systems and ensure availability, performance, and security. Manage user accounts, access rights, permissions, and IT assets. Coordinate with IT vendors and service providers for technical support and maintenance. Implement and maintain IT security policies, backups, and disaster recovery procedures. Support the implementation, upgrade, and integration of IT systems and applications. Monitor IT incidents, service requests, and ensure timely resolution according to SLAs. Prepare IT documentation, reports, inventories, and technical procedures. Assist in developing and implementing IT policies, standards, and best practices. Lead or participate in IT projects, system upgrades, and digital transformation initiatives. Provide guidance and technical support to junior IT staff. Requirements:Bachelor’s degree in Information Technology, Computer Science, or a related field.4–7 years of experience in IT operations, infrastructure, or technical support. Strong knowledge of networks, servers, Microsoft 365, Windows environments, and IT systems. Experience with IT security, backup solutions, and IT asset management. Strong troubleshooting and problem-solving skills. Good communication and stakeholder-management skills. Relevant certifications such as ITIL, Microsoft, Cisco,

<p>We are inviting experienced IT Directors and Heads of IT currently working in Saudi Arabia to submit their profiles for senior-level opportunities across technology, banking, healthcare, construction, energy, manufacturing and other major industries.</p><br><p>Key Responsibilities</p><br><ul><li><p>Develop and execute the organisation’s IT strategy and digital transformation roadmap</p></li><li><p>Lead IT infrastructure, cloud systems, enterprise applications and cybersecurity operations</p></li><li><p>Manage IT budgets, vendors, technology investments and service-delivery performance</p></li><li><p>Oversee ERP, SAP, data centres, networks and business-critical systems</p></li><li><p>Establish IT governance, risk management and information-security policies</p></li><li><p>Ensure business continuity, disaster recovery and regulatory compliance</p></li><li><p>Lead IT teams and coordinate with senior management and business departments</p></li><li><p>Evaluate emerging technologies, automation, artificial intelligence and data solutions</p></li><li><p>Manage large-scale technology projects from planning through implementation</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s or master’s degree in Information Technology, Computer Science, Engineering or a related field</p></li><li><p>Minimum *10 years of relevant IT experience*</p></li><li><p>Strong experience in an IT leadership or senior management position</p></li><li><p>Proven expertise in digital transformation, IT governance and technology strategy</p></li><li><p>Experience managing infrastructure, cloud, cybersecurity, ERP or enterprise systems</p></li><li><p>Strong leadership, stakeholder-management and decision-making skills</p></li><li><p>Certifications such as PMP, ITIL, CISSP, CISM, COBIT, TOGAF, AWS or Microsoft Azure are preferred</p></li><li><p>Previous experience working in Saudi Arabia is highly desirable</p></li></ul>

Company Description Hayaness Company is a growing organization focused on delivering high-quality services and solutions to its clients in Saudi Arabia and beyond. The company values innovation, operational excellence, and the effective use of technology to support business goals. Hayaness promotes a collaborative work environment where cross-functional teams partner to solve complex challenges. The organization is committed to professional development and encourages employees to take initiative and contribute to continuous improvement. Joining Hayaness offers the opportunity to shape the company’s technology landscape and support its long-term growth. Role Description The Head of Information Technology will lead the company’s overall IT function, ensuring that technology strategy, infrastructure, and operations effectively support business objectives. This full-time, on-site role in Riyadh, Saudi Arabia involves overseeing IT governance, managing IT teams, and coordinating technology projects across departments. Day-to-day responsibilities include developing and implementing IT strategies, managing IT budgets, supervising infrastructure and systems maintenance, and ensuring high levels of system reliability, security, and performance. The role also involves establishing policies and standards for IT operations, partnering with senior leadership on digital transformation initiatives, and managing relationships with external vendors and service providers. The Head of Information Technology will monitor emerging technologies, assess risks, and drive continuous improvement in IT processes and services. Qualifications Strong foundation in Information Technology with broad knowledge of enterprise systems, networks, and security. Proven experience in IT Management and IT Operations, including leading teams and overseeing day-to-day support and service delivery. Demonstrated ability to develop and execute IT Strategy aligned with organizational goals and future growth. Hands-on experience with IT Infrastructure, including servers, cloud services, networking, and related technologies. Excellent leadership, communication, and stakeholder management skills, with the ability to collaborate across departments. Experience in budgeting, vendor management, and contract negotiation for IT products and services. Bachelor’s degree in Information Technology, Computer Science, or a related field; an advanced degree or relevant certifications (e.g., ITIL, PMP, CISSP, cloud certifications) are an advantage. Ability to work on-site in Riyadh, Saudi Arabia and to operate effectively in a fast-paced, evolving business environment.

We are seeking an experienced IT Service Support Unit Manager to lead the IT support unit and ensure professional, efficient, and reliable technical support services across the Group. The role will be responsible for managing IT service support operations, maintaining IT assets, leading support teams inside and outside the Kingdom, and ensuring high levels of customer satisfaction in line with approved policies, service standards, and digital transformation objectives.<br>Key Responsibilities:Manage and maintain IT assets across the Group. Implement and monitor compliance with policies and procedures related to IT service support. Lead the technical support team inside and outside the Kingdom and ensure team members are trained to deliver professional support services. Oversee Level 1 technical support for all IT services and manage escalation of complex incidents to higher support levels or relevant parties. Prepare regular performance reports and operational KPI dashboards for management. Implement and monitor IT support KPIs in line with approved standards. Maintain high levels of internal and external customer satisfaction across all supported locations. Oversee IT asset handover, return, tracking, and documentation processes. Continuously improve automation of operational tasks to increase efficiency. Design, maintain, and improve workflows, rules, and operating procedures for IT service support. Supervise the implementation of incident management, change management, service improvement, enhancement processes, and knowledge base practices. Monitor service-level agreements — SLAs — with vendors and external support providers to ensure compliance with agreed standards. Perform any other duties within the scope of the role as assigned by direct management.<br>Requirements:Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, or a related field. Minimum of 5 years of experience in technical support, IT service support, or IT service management. Leadership experience managing technical support teams inside and outside the Kingdom. Experience operating service desk functions in a 24/7 support model. Experience managing IT assets and automating operational support processes. Strong understanding of IT service management best practices, including incident management, change management, SLAs, and knowledge management. Strong reporting, communication, stakeholder management, and problem-solving skills. Ability to manage support operations across multiple locations and maintain service quality under pressure.

<h3 >About Bank of Jordan</h3> <p >Bank of Jordan is seeking a <strong >Head of IT</strong> for its operations in KSA. This full-time role involves overseeing IT systems and infrastructure across the Bank’s Saudi branches, ensuring alignment with strategic objectives and regulatory requirements.</p> <h3 >Role Purpose</h3> <p >The Head of IT is responsible for the operational oversight of IT systems within the Bank’s Saudi branches. This includes implementing IT plans and supporting the development and enhancement of the technology infrastructure. The position ensures the availability, performance, continuity, and efficiency of banking systems, payment platforms, applications, databases, networks, and related infrastructure, while adhering to the Bank’s IT strategy, policies, and regulatory standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Participate in developing IT policies and procedures for Saudi branches, coordinating with Head Office IT.</li> <li >Implement approved IT strategy, annual objectives, and operational plans within agreed budgets, in coordination with Head Office IT and the CEO – Saudi Branches.</li> <li >Lead and supervise the IT team, setting annual objectives, monitoring performance, evaluating employees, and supporting professional development.</li> <li >Participate in the evaluation and selection of IT systems, hardware, services, and technology solutions, including technical and financial assessment of vendor proposals.</li> <li >Oversee data backup activities and ensure business continuity, managing the primary data center and disaster recovery site, and maintaining effective connectivity and data synchronization.</li> <li >Assess current and future business and user requirements, coordinating the development and enhancement of IT systems and infrastructure.</li> <li >Regularly monitor the availability, reliability, continuity, and performance of information systems, communication platforms, operating systems, networks, and related technology infrastructure.</li> <li >Review and analyze system incidents, preparing reports covering banking systems, payment applications, databases, backup solutions, and communication systems, ensuring root causes are identified and corrective actions implemented.</li> <li >Stay informed of technological developments and ensure appropriate information security, confidentiality, and protection measures are applied across systems, devices, and networks.</li> <li >Manage relationships with technology vendors and service providers, ensuring compliance with contractual obligations, service requirements, and agreed timelines.</li> <li >Ensure daily IT operations adhere to approved policies, procedures, controls, and delegated authorities.</li> <li >Review operational and control reports, as well as internal and external audit findings, ensuring appropriate corrective actions are taken.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li >A minimum of <strong >10 years of experience</strong> in Information Technology, preferably within the banking sector.</li> <li >Demonstrated ability to lead IT operations and manage technical teams.</li> <li >Strong understanding of IT strategy implementation, policy development, and regulatory compliance.</li> <li >Experience with data center management, disaster recovery, and business continuity planning.</li> </ul> <h3 >Work Type</h3> <p >This is a <strong >full-time</strong> position based in KSA.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this role. Salary details will be disclosed during the interview process.</p>

الهدف الوظيفي: الإشراف على تنفيذ عمليات إدارة مخاطر والتزام تقنية المعلومات، ومتابعة تطبيق السياسات والضوابط والمعايير المعتمدة، لضمان الامتثال للمتطلبات التنظيمية وأفضل الممارسات، والحد من المخاطر التقنية، وتعزيز الحوكمة واستمرارية الأعمال.المهام : الإشراف على تنفيذ عمليات إدارة مخاطر تقنية المعلومات وفق المنهجيات والسياسات المعتمدة، لضمان تحديد المخاطر وتقييمها ومعالجتها.متابعة تحديث سجل مخاطر تقنية المعلومات، وتقييم احتمالية وتأثير المخاطر، ورفع التوصيات اللازمة لمعالجتها.متابعة تنفيذ خطط معالجة المخاطر والإجراءات التصحيحية، وقياس مستوى التقدم وإغلاق الملاحظات.الإشراف على تطبيق متطلبات الالتزام بالسياسات والضوابط والأطر والمعايير المعتمدة، مثل COBIT وISO 27001 وISO 20000 والضوابط التنظيمية ذات العلاقة.تنفيذ ومتابعة أعمال التقييم الذاتي للالتزام (Compliance Assessment)، وتحليل نتائج الامتثال وتحديد فرص التحسين.التنسيق مع الإدارات ذات العلاقة لضمان تنفيذ متطلبات الحوكمة والالتزام ومعالجة حالات عدم الامتثال.متابعة أعمال التدقيق الداخلي والخارجي والجهات الرقابية، وتوفير الأدلة والوثائق المطلوبة، ومتابعة تنفيذ التوصيات.مراجعة وتقييم الضوابط التقنية والإجرائية، واقتراح التحسينات التي تسهم في تعزيز الامتثال وتقليل المخاطر.إعداد تقارير المخاطر والالتزام ومؤشرات الأداء، ورفعها للإدارة متضمنة أبرز المخاطر والتوصيات.نشر الوعي بممارسات إدارة المخاطر والالتزام، وتقديم الدعم الاستشاري للإدارات فيما يتعلق بالسياسات والضوابط والمعايير.متابعة توثيق السياسات والإجراءات وسجلات المخاطر والامتثال، وضمان تحديثها بشكل دوري.المهام العامة: متابعة تنفيذ السياسات والإجراءات والضوابط الخاصة بإدارة مخاطر والتزام تقنية المعلومات، وضمان الامتثال لها.المشاركة في تطوير وتحسين عمليات الحوكمة وإدارة المخاطر والامتثال وفق أفضل الممارسات.متابعة إعداد التقارير الدورية وقياس مؤشرات الأداء الخاصة بالمخاطر والالتزام.دعم مبادرات التحسين المستمر ورفع مستوى نضج الحوكمة وإدارة المخاطر.تنفيذ أي مهام أخرى تدخل ضمن نطاق الاختصاص والمستوى الوظيفي.المؤهلات العلمية : بكالوريوس في تقنية المعلومات، أو الأمن السيبراني، أو نظم المعلومات، أو هندسة الحاسب، أو إدارة الأعمال، أو أي تخصص ذي صلة.الخبرات: خبرة لا تقل عن 4 سنوات في مجال حوكمة تقنية المعلومات أو إدارة المخاطر أو الالتزام أو التدقيق أو الأمن السيبراني.الشهادات المهنية (يفضل): COBIT Foundation. ISO/IEC 27001 Foundation أو Lead Implementer. ISO 31000 Risk Management. CRISC. CGEIT. ITIL® 4 Foundation.المهارات الفنية:حوكمة تقنية المعلومات (IT Governance).إدارة مخاطر تقنية المعلومات (IT Risk Management).إدارة الالتزام (Compliance Management).إدارة الضوابط والرقابة الداخلية. COBIT. ISO 27001. ISO 20000. ISO 31000.تحليل المخاطر وإعداد التقارير.إدارة مؤشرات الأداء ولوحات المعلومات (Power BI، Excel).المهارات السلوكية: التفكير التحليلي.تقييم وإدارة المخاطر.الدقة والاهتمام بالتفاصيل.إعداد التقارير التنفيذية.مهارات التواصل والتنسيق.إدارة أصحاب المصلحة.حل المشكلات واتخاذ القرار.التخطيط والتنظيم.العمل بروح الفريق.

<p>We are looking for an IT Help Desk Specialist to provide technical support to users, manage IT incidents and service requests, and ensure timely resolution of technical issues. Key Responsibilities Provide first-line technical support for hardware, software, applications, and connectivity issues. Receive, log, prioritize, and track incidents and service requests through the IT ticketing system. Troubleshoot technical issues and escalate complex incidents to the appropriate teams. Follow up on incidents to ensure timely resolution and SLA compliance. Maintain accurate ticket records, documentation, and incident reports. Coordinate with internal teams and vendors when required.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Bachelor s degree in Information Technology, Information Systems, Computer Science , or a related field. 2 5 years of relevant experience in IT Help Desk, IT Support, Technical Support, or IT Operations. Preferred Skills Experience with ITSM/ticketing systems , preferably ServiceNow. Knowledge of ITIL and Incident Management . Familiarity with Microsoft technologies, Active Directory, and basic networking . Experience with system or endpoint monitoring tools such as Nexthink or SolarWinds. Basic knowledge of cloud platforms, data analysis, or IT reporting . Strong communication, troubleshooting, analytical, and problem-solving skills.</p>

<p>The IT Specialist supports, maintains, and enhances Al Qadsiah Clubu2019s IT infrastructure. The role ensures smooth day-to-day IT operations across club offices, training facilities, and sporting venues, while supporting staff, coaches, and management with reliable and secure technology solutions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide technical support for hardware, software, networks, and IT systems across the club</li><li>Install, configure, maintain, and troubleshoot computers, servers, printers, and mobile devices</li><li>Manage and monitor network infrastructure (LAN, WAN, Wi-Fi) to ensure secure and stable connectivity</li><li>Support sports operations technology, including match-day systems, video analysis tools, and access control systems</li><li>Maintain data security, backups, and disaster recovery procedures</li><li>Manage user accounts, permissions, and access rights</li><li>Coordinate with external vendors and service providers for IT services and equipment</li><li>Document IT processes, system configurations, and troubleshooting procedures</li><li>Assist in planning and implementing new IT systems and upgrades</li><li>Ensure compliance with club policies, cybersecurity standards, and best practices</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications:</h2><ul><li>Bacheloru2019s degree in Information Technology, Computer Science, or a related field</li><li>2u20134 years of experience in an IT support or specialist role</li><li>Strong knowledge of Windows and/or macOS environments</li><li>Experience with networking, servers, and IT security fundamentals</li></ul>

Job Summary:<br><br>The IT Manager will be responsible for overseeing the organization's IT infrastructure, ensuring effective management of technology resources and systems to support the overall business objectives. This role involves leading the IT team, managing projects, and ensuring the security and efficiency of our information systems<br><br>Key Responsibilities<br>Leadership and Management Lead and manage the IT team, fostering a culture of collaboration and continuous improvement. Develop and implement IT strategies and initiatives that align with the company's goals. Provide mentorship and professional development opportunities for staff.<br>Infrastructure Management Oversee the organization’s network, servers, and systems to ensure optimal performance and security. Monitor and manage IT budgets, ensuring cost-effective use of resources. Plan and execute IT infrastructure upgrades, including hardware and software installations.<br>Project Management Manage IT projects from conception through to completion, ensuring they are delivered on time, within scope, and budget. Collaborate with other departments to understand their technology needs and challenges.<br>Security and Compliance Ensure the organization adheres to industry standards and regulations concerning data security and privacy. Develop, implement, and maintain IT security policies and procedures to protect company information.<br>Support and Troubleshooting Oversee the provision of technical support and training for staff, ensuring all users are effectively supported. Troubleshoot and resolve IT issues, escalating them when necessary.<br>Reporting and Analysis Prepare and present regular reports on IT performance metrics, project status, and budget reviews to senior management. Analyze IT trends and new technologies, making recommendations for improvements.<br>Qualifications:Bachelor’s degree in information technology, Computer Science, or a related field (Master is preferred). Minimum 8 years of experience in IT management or a similar role. Strong understanding of IT infrastructure, network administration, and security principles. Excellent leadership, communication, and interpersonal skills. Experience with project management methodologies. Relevant certifications (e.g., ITIL, PMP, CCNA) are a plus.<br>Skills:Proficiency in managing IT projects, both planned and ad-hoc. Strong problem-solving skills and the ability to work under pressure. Ability to communicate technical information effectively to non-technical staff. Knowledge of current industry trends and emerging technologies.<br>Note: Only short-listed Candidate will be contacted.

Job Summary:<br><br>The IT Manager will be responsible for overseeing the organization's IT infrastructure, ensuring effective management of technology resources and systems to support the overall business objectives. This role involves leading the IT team, managing projects, and ensuring the security and efficiency of our information systems<br><br>Key Responsibilities<br>Leadership and Management Lead and manage the IT team, fostering a culture of collaboration and continuous improvement. Develop and implement IT strategies and initiatives that align with the company's goals. Provide mentorship and professional development opportunities for staff.<br>Infrastructure Management Oversee the organization’s network, servers, and systems to ensure optimal performance and security. Monitor and manage IT budgets, ensuring cost-effective use of resources. Plan and execute IT infrastructure upgrades, including hardware and software installations.<br>Project Management Manage IT projects from conception through to completion, ensuring they are delivered on time, within scope, and budget. Collaborate with other departments to understand their technology needs and challenges.<br>Security and Compliance Ensure the organization adheres to industry standards and regulations concerning data security and privacy. Develop, implement, and maintain IT security policies and procedures to protect company information.<br>Support and Troubleshooting Oversee the provision of technical support and training for staff, ensuring all users are effectively supported. Troubleshoot and resolve IT issues, escalating them when necessary.<br>Reporting and Analysis Prepare and present regular reports on IT performance metrics, project status, and budget reviews to senior management. Analyze IT trends and new technologies, making recommendations for improvements.<br>Qualifications:Bachelor’s degree in information technology, Computer Science, or a related field (Master is preferred). Minimum 8 years of experience in IT management or a similar role. Strong understanding of IT infrastructure, network administration, and security principles. Excellent leadership, communication, and interpersonal skills. Experience with project management methodologies. Relevant certifications (e.g., ITIL, PMP, CCNA) are a plus.<br>Skills:Proficiency in managing IT projects, both planned and ad-hoc. Strong problem-solving skills and the ability to work under pressure. Ability to communicate technical information effectively to non-technical staff. Knowledge of current industry trends and emerging technologies.<br>Note: Only short-listed Candidate will be contacted.

Job Summary:<br><br>The IT Manager will be responsible for overseeing the organization's IT infrastructure, ensuring effective management of technology resources and systems to support the overall business objectives. This role involves leading the IT team, managing projects, and ensuring the security and efficiency of our information systems<br><br>Key Responsibilities<br>Leadership and Management Lead and manage the IT team, fostering a culture of collaboration and continuous improvement. Develop and implement IT strategies and initiatives that align with the company's goals. Provide mentorship and professional development opportunities for staff.<br>Infrastructure Management Oversee the organization’s network, servers, and systems to ensure optimal performance and security. Monitor and manage IT budgets, ensuring cost-effective use of resources. Plan and execute IT infrastructure upgrades, including hardware and software installations.<br>Project Management Manage IT projects from conception through to completion, ensuring they are delivered on time, within scope, and budget. Collaborate with other departments to understand their technology needs and challenges.<br>Security and Compliance Ensure the organization adheres to industry standards and regulations concerning data security and privacy. Develop, implement, and maintain IT security policies and procedures to protect company information.<br>Support and Troubleshooting Oversee the provision of technical support and training for staff, ensuring all users are effectively supported. Troubleshoot and resolve IT issues, escalating them when necessary.<br>Reporting and Analysis Prepare and present regular reports on IT performance metrics, project status, and budget reviews to senior management. Analyze IT trends and new technologies, making recommendations for improvements.<br>Qualifications:Bachelor’s degree in information technology, Computer Science, or a related field (Master is preferred). Minimum 8 years of experience in IT management or a similar role. Strong understanding of IT infrastructure, network administration, and security principles. Excellent leadership, communication, and interpersonal skills. Experience with project management methodologies. Relevant certifications (e.g., ITIL, PMP, CCNA) are a plus.<br>Skills:Proficiency in managing IT projects, both planned and ad-hoc. Strong problem-solving skills and the ability to work under pressure. Ability to communicate technical information effectively to non-technical staff. Knowledge of current industry trends and emerging technologies.<br>Note: Only short-listed Candidate will be contacted.

IT Consultant – IT Cost Optimization (Contract role) Riyadh, Saudi Arabia | On-site, Full-time | 3-4 Month Contract | Immediate Start<br>Role Overview:We're looking for an IT Consultant to join a cost optimization engagement with a top consulting firm, focused on identifying waste and inefficiency across IT spend (Cap Ex & OpEx). This is not a procurement or vendor-negotiation role, we need someone who understands banking IT environments deeply enough to assess whether solutions are being used effectively, over-provisioned, redundant, or could run better with improved processes. You'll translate technical and operational findings into clear, data-driven recommendations for senior stakeholders.<br>Key Responsibilities:Review the bank's IT architecture and application landscape, what's deployed, how it's used, and which banking products run on which platforms Assess IT solutions and infrastructure for waste, redundancy, underutilization, and process inefficiencies Analyze usage and consumption data (licenses, infrastructure capacity, cloud usage, support tickets) to detect overuse, underuse, and optimization potential Break down IT cost structures into cost drivers, distinguishing fixed vs. variable costs and root causes of inefficiency Engage with internal IT stakeholders to validate findings and understand how systems are actually used day-to-day Build clear, data-driven business cases and savings trackers to quantify opportunities Support implementation follow-up, tracking savings realization and flagging risks<br>What We're Looking For:4-6+ years as a Technology/IT Business Analyst, IT Consultant, or similar role within banking or financial services , assessing IT systems, usage, and cost efficiency (not primarily vendor sourcing/procurement) Strong understanding of banking IT architecture and how business/technical teams actually use systems Proven ability to identify inefficiencies and translate technical findings into business recommendations Comfortable presenting to senior stakeholders and C-level executives Advanced Power Point and Excel skills; able to build presentations and business cases independently Bachelor's/Master's in IT, Engineering, Business, or Finance Fluent English (Arabic a plus)<br>If you match the above and are interested, hit the APPLY button!

<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles &amp; Fairmont The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Fairmont brand standards.</p><p>Key Responsibilities</p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. Familiarity with system integrations, cloud-based applications, and vendor management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work flexible hours, including on-call support when required.</p>

Job Purpose: The role acts as the primary IT point of contact responsible for implementing and supporting cybersecurity requirements within the IT function<br>Key Responsibilities: <br>IT Governance: Develop, maintain, and continuously improve the IT Governance Framework based on ISO 27001, ISO 22301, COBIT, and ITIL. Policies & Compliance: Govern IT policies, procedures, standards, and controls, ensuring alignment with cybersecurity and international standards. IT Process Governance: Establish and oversee ITIL processes including change, incident, problem, configuration, asset, and service management. Control & Performance Monitoring: Monitor compliance with governance controls, SLAs/OLAs, configuration standards, operational procedures, and performance metrics. Change & Incident Governance: Ensure changes and incidents are properly assessed, approved, documented, resolved, reviewed, and subject to lessons learned. Asset & Documentation Governance: Ensure accurate IT asset inventories and secure, version-controlled management of IT documentation, configurations, SOPs, architecture, and DR materials. Business Continuity & DR: Oversee ISO 22301 requirements, including BIAs, continuity requirements, DR documentation, testing, and readiness. Vendor Governance: Monitor third-party compliance, contractual obligations, SLAs, and business continuity requirements. Audit & Risk Management: Coordinate internal/external ISO audits, track findings and corrective actions, and ensure IT-related cybersecurity and risk-treatment actions are completed. Reporting & Leadership: Prepare governance dashboards and reports covering compliance, audit actions, SLA performance, service maturity, risks, and continuity readiness for senior leadership. Stakeholder Management: Collaborate with Cybersecurity, Enterprise Architecture, and IT Operations to embed governance and security requirements into projects, changes, and technology implementations. Awareness & Training: Deliver governance and compliance awareness programs covering ISO requirements, ITIL, change management, service management, and policies. Continuous Improvement: Identify process gaps, operational risks, audit recommendations, and regulatory changes, and drive ongoing improvements to the IT governance program.<br>Qualifications: Bachelor’s degree in IT, Information Systems, Computer Science, or a related field.5–8 years of experience in IT governance, IT compliance, IT risk management, or IT service management. Strong experience implementing and maintaining ISO 27001 ISMS and ISO 22301 BCMSExperience in drafting policies, developing processes, and managing governance documentation.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: IT Cybersecurity &amp; Support Specialist Position Type: Full-Time Department: Information Technology Direct Supervisor: IT Manager Location: Riyadh Employment Type: Permanent Job Summary Provide technical IT support to employees and branches while assisting in maintaining the company’s cybersecurity, systems, networks, devices, and IT infrastructure.<br> The role is responsible for resolving technical issues, monitoring security risks, ensuring system availability, and supporting the business across head office and restaurant branches.<br> Responsibilities Provide first- and second-level technical support to employees and restaurant branches.<br> Troubleshoot hardware, software, network, system, and connectivity issues.<br> Install, configure, maintain, and monitor computers, POS devices, printers, CCTV systems, and other IT equipment.<br> Monitor network performance and ensure stable connectivity across branches and head office.<br> Support user accounts, access permissions, email accounts, and IT systems.<br> Monitor cybersecurity alerts and identify potential security threats or vulnerabilities.<br> Assist in implementing and maintaining cybersecurity policies, procedures, and controls.<br> Ensure antivirus, endpoint protection, security patches, and software updates are maintained.<br> Monitor unauthorized access, suspicious activities, and potential security incidents.<br> Support data backup and recovery procedures and ensure critical systems are protected.<br> Maintain accurate records of IT assets, incidents, configurations, and user access.<br> Coordinate with external IT vendors and service providers when required.<br> Ensure IT issues are properly logged, tracked, resolved, and escalated when necessary.<br> Conduct regular checks of IT equipment and systems across restaurant branches.<br> Provide technical guidance and basic cybersecurity awareness to employees.<br> Ensure compliance with company IT policies, security standards, and procedures.<br> Prepare regular reports on IT support activities, incidents, system issues, and cybersecurity concerns.<br> Bachelor’s degree or diploma in Information Technology, Computer Science, Cybersecurity, or a related field.<br> 2–4 years of relevant experience in IT support, cybersecurity, network support, or a similar role.<br> Good knowledge of hardware, software, operating systems, and networking.<br> Basic to intermediate knowledge of cybersecurity concepts, endpoint security, access control, and threat monitoring.<br> Experience troubleshooting IT issues and supporting multiple locations or branches is preferred.<br> Knowledge of Microsoft 365, Windows, networking, CCTV, POS systems, and IT infrastructure.<br> Strong problem-solving and analytical skills.<br> Good communication and customer service skills.<br> Ability to prioritize and manage multiple technical issues simultaneously.<br> Ability to work flexible hours and provide support when required.<br> Experience in the restaurant, retail, hospitality, or multi-branch environment is preferred.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>At Six Flags Qiddiya City , the Assistant Manager IT Operations is responsible for overseeing daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations. This role manages IT staff, coordinates technical support, and resolves hardware, software, and system issues to minimize downtime in a fast-paced, operational environment. The position plays a critical role in supporting a 24/7 operational business , including shift-based operations, night shifts, weekends, and public holidays. The Assistant Manager will implement and monitor IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest and retail operations. This role works closely with senior IT leadership, business stakeholders, and external vendors to deliver reliable IT services, support IT projects, ensure compliance with policies and standards, and contribute to the overall success of large-scale entertainment operations.</p><p>Key Job Responsibilities</p><p>Collective Responsibilities</p><ul><li>Comply with Six Flags Qiddiya City s code of conduct and ethics</li><li>Promote the organization s vision, mission, values, and desired behaviors</li><li>Support and promote Six Flags Qiddiya City s culture</li><li>Adhere to company rules and regulations</li><li>Perform assigned tasks to support organizational objectives</li><li>Share knowledge with team members and actively support their development</li></ul><p>Job-Specific Responsibilities</p><ul><li>Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements</li><li>Manage, mentor, and develop IT Operations team members to ensure high performance and accountability</li><li>Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure</li><li>Support operational environments requiring shift work, including nights, weekends, and public holidays</li><li>Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups</li><li>Support and maintain POS systems critical to park, retail, and hospitality operations</li><li>Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests</li><li>Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance</li><li>Coordinate hardware and software installations, upgrades, and lifecycle management</li><li>Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions</li><li>Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements</li><li>Maintain accurate IT documentation, including system configurations, user guides, and network diagrams</li><li>Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations</li><li>Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards</li><li>Prepare reports on IT performance, incidents, and system utilization for senior management decision-making</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, or a related field</li><li>Minimum 4 years of experience in IT Operations</li><li>Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred</li><li>Proven experience supporting operational IT environments , including shift work, night shifts, weekends, and public holidays</li><li>Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration</li><li>Hands-on experience supporting POS systems</li><li>Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions</li><li>Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements</li><li>Familiarity with ITSM tools , with ServiceNow preferred</li><li>Demonstrated ability to manage, mentor, and develop IT Operations team members</li><li>Strong problem-solving and decision-making skills</li><li>High sense of ownership and accountability</li><li>Strong communication skills with the ability to engage effectively with business stakeholders</li><li>Excellent organizational skills with the ability to manage multiple priorities under pressure</li><li>Fluent in English</li><li>Core Competencies (Proficiency Level Advanced)</li><li>Self-Actualization &amp; Fulfilment</li><li>Team Synergy &amp; Development</li><li>Entrepreneurial Mindset &amp; Drive</li><li>Business Acumen &amp; Diligence</li></ul>

Role Summary<br><br>We are seeking a Venue IT Helpdesk Coordinator to serve as the frontline point of contact for all technology-related issues at a high-traffic venue. This role ensures smooth day-to-day IT operations, minimizes downtime, and delivers responsive support to staff, vendors, and event stakeholders.<br><br>About the project: A high-profile, international football tournament<br><br>Contract: 3 to 5 months<br><br>Key Responsibilities<br><br>Manage and resolve incoming IT support tickets via phone, email, and in-person requests Troubleshoot hardware, software, network, and AV equipment issues on-site Coordinate with vendors and technical teams for escalated or complex issues Maintain inventory of IT assets, equipment, and licenses used at the venue Set up and test IT/AV systems ahead of events and daily operations Document recurring issues and maintain helpdesk logs and knowledge base Provide basic training and guidance to staff on IT systems and tools<br><br>Required Skills<br><br>Strong troubleshooting skills across hardware, software, and network systems Familiarity with ticketing systems and IT support workflows Basic knowledge of AV equipment and event technology setups Fluency in Arabic and English preferred<br><br>Required Qualifications<br><br>Diploma or bachelor's degree in Information Technology, Computer Science, or related field Valid work authorization to work in Saudi Arabia<br><br>Experience Requirement<br><br>At least 2 years of experience in IT helpdesk, technical support, or venue/event IT coordination Experience supporting live events, venues, or fast-paced operational environments is highly preferred<br><br>Location / Work Mode<br><br>Riyadh, Saudi Arabia — On-site

<p>We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Raffles brand standards.</p><p>Key Responsibilities</p><ul><li>Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices.</li><li>Assist in maintaining system availability, performance, and security across all hotel departments.</li><li>Provide technical support and troubleshooting for hardware, software, and network-related issues.</li><li>Support system integrations between PMS, POS, Finance, Sales, F&amp;B, and third-party applications.</li><li>Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures.</li><li>Monitor system performance and proactively escalate issues to minimize operational downtime.</li><li>Support new system implementations, upgrades, patches, and testing activities.</li><li>Maintain accurate IT documentation, asset registers, licenses, and configuration records.</li><li>Assist with vendor coordination, service contracts, and support agreements.</li><li>Support user access management, system permissions, and onboarding/offboarding processes.</li><li>Provide IT support during critical hotel operations, pre-opening activities, and special events.</li><li>Ensure compliance with Accor IT standards , cybersecurity requirements, and local regulations.</li><li>Support IT audits, risk assessments, and compliance reporting.</li><li>Promote IT best practices and provide basic system training to hotel colleagues.</li><li>Act as a deputy to the IT Manager when required, supporting leadership and decision-making.</li><li>Maintain strong communication with department heads to understand and support operational technology needs.</li><li>Uphold data protection, confidentiality, and information security standards at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree or diploma in Information Technology, Computer Science, or a related field preferred. Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. Familiarity with system integrations, cloud-based applications, and vendor management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work flexible hours, including on-call support when required.</p>

We are seeking an experienced IT Director to lead the organization's technology strategy, infrastructure, cybersecurity, service delivery, and digital transformation initiatives. The successful candidate will ensure that IT operations are secure, resilient, compliant, and aligned with business objectives while driving innovation, operational excellence, and exceptional user experience. Qualifications:Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred). Minimum 10+ years of progressive IT experience, including leadership roles. Strong background in IT operations, cybersecurity, governance, infrastructure, and project delivery. Professional certifications such as ITIL, PMP, CISSP, CISM, or equivalent are preferred. Key Responsibilities:Lead IT strategy, governance, and technology roadmap execution. Oversee infrastructure, networks support and cloud services Manage cybersecurity, compliance, risk management, and data protection programs. Ensure business continuity, disaster recovery readiness, and operational resilience. Drive IT service excellence, user satisfaction, and SLA performance. Manage technology projects, budgets, vendors, and cost optimization initiatives. Ensure successful technology deployment and readiness for new business locations.

<h3 >About the Role</h3> <p >Reza Investment Company is seeking an <strong >IT Specialist</strong> to join its team in the Makkah region, covering operations in both Jeddah and Makkah. This full-time position requires a professional with 2-5 years of relevant experience to support day-to-day IT operations within an IT Service Management (ITSM) environment.</p> <h3 >Role Context and Scope</h3> <p >The IT Specialist will play a crucial role in ensuring the smooth functioning of IT services. This position demands strong execution and accountability, operating across multiple IT domains while managing tasks under real business pressure to maintain operational efficiency.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle IT tickets and service requests in line with ITSM practices, including incident, request, and basic problem handling.</li> <li >Provide Level 1 / Level 2 support for end-user issues, Office 365, Active Directory (user management, basic troubleshooting), and basic networking issues (LAN, connectivity, troubleshooting).</li> <li >Coordinate with internal IT teams and external vendors as required to resolve issues and implement solutions.</li> <li >Support applications and business users across various departments within the company.</li> <li >Work across two physical locations, the Head Office and the Factory, on different days as operational needs dictate.</li> <li >Maintain proper documentation for IT processes and adhere to defined IT procedures.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >Bachelor’s degree in an IT-related field.</li> <li >2-5 years of professional experience in an IT support or operations role.</li> </ul> <h3 >Essential Skills and Attributes</h3> <ul > <li >Demonstrated ability to work effectively under pressure.</li> <li >Proven capacity to manage multiple priorities concurrently.</li> <li >Strong willingness to learn and adapt in a dynamic, fast-paced operational environment.</li> </ul> <h3 >Work Environment and Location</h3> <p >This is a full-time position within Reza Investment Company, primarily based in the Makkah region. The role requires flexibility to work across two key physical locations, the Head Office and the Factory, on different days to ensure comprehensive IT support.</p>