وظائف تقنية المعلومات في السعودية

Job Purpose To identify, assess, monitor, and manage IT risks associated with the use and operation of Information Technology across the bank, ensuring alignment with regulatory requirements, and emerging technology risk considerations.<br>Key Accountabilities<br>Policies, Systems, Processes & Procedures Implement approved departmental policies, processes, procedures and instructions. Adhere to all Compliance, regulatory and control requirements, including but not limited to, Bank’s AML/CTF policy, guidelines and all SAMA’s regulations relating to account opening, KYC and Customer Due Diligence and fraud detection & prevention. Adhere to the Bank’s Cyber Security policies, and all regulations. Ensure to support SNB to comply with internal, national, and international Cyber Security controls and regulations.<br>IT Risk Management & Assessment Identify, assess, mitigate, and monitor IT risks across the bank in alignment with SNB Operational Risk frameworks. Conduct comprehensive IT risk assessments covering systems, processes, and infrastructure. Ensure IT risks are properly evaluated, documented, and aligned with defined risk appetite.<br>Third-Party & Vendor Risk Assess and manage risks associated with third-party vendors and service providers. Lead and support third-party risk management activities to ensure alignment with internal policies and ITGF frameworks. Monitor vendor-related risks and ensure appropriate controls and mitigation actions are in place.<br>Emerging Technology Risk Identify and assess risks related to emerging technologies (e.g., AI, cloud computing, digital platforms). Track and analyze technology-driven risks and their potential impact on the bank’s risk profile. Ensure appropriate governance and controls are established for new technology adoption.<br>Incident & Issue Management Manage IT risk-related escalations and support post-incident reviews. Analyze major IT incidents and assess their impact on the overall IT risk landscape. Ensure lessons learned are captured and translated into improved controls and processes<br>Stakeholder Management & Awareness Promote IT risk awareness culture across the bank. Collaborate with business, technology, and risk teams to ensure effective risk management. Provide guidance and communication on IT risk matters across stakeholders.<br>Qualifications, Experience, Skills & Competencies<br>Education:Bachelor's degree or higher in IT, Computer science or risk related field Relevant certifications are an advantage.<br>Experience:5-8 years of Experience in IT preferably in a banking environment.<br>Skills & Competencies:Leadership qualities, to enable the team to drive the concept across the organization. Excellent interpersonal communication, people management, problem-solving and presentation skills. Demonstrating good judgment, poise and maturity in interaction with managers and customers, other functions Working effectively with relevant stakeholders to expand common ground and maximize buy in into ITD priorities.

We are seeking an Information Technology Project Coordinator to join one of our clients in Makkah.<br>The successful candidate will support the Project Manager in the daily coordination and administration of an IT and digital program, ensuring effective stakeholder follow-up and maintaining project plans, records, documentation, and reports.<br>Key Responsibilities:<br>• Coordinate daily with stakeholders and follow up on project requirements, decisions, data, system access, workshops, and logistical arrangements.• Maintain the integrated project plan, risk and dependency registers, action trackers, and project records.• Monitor pending actions and escalate potential delays to the Project Manager.• Prepare inputs for weekly status reports and steering committee presentations.• Organize workshops and project meetings, prepare meeting minutes, and circulate action items within the required timelines.• Manage project documentation, version control, review cycles, approval records, and deliverable trackers.• Support resource planning, team schedules, onboarding, system access, and project tools.<br>Requirements:<br>• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.• Minimum of 3 years of experience as a Project Coordinator, PMO Analyst, or Project Management Specialist within IT or digital projects.• Proficiency in Microsoft Excel and Microsoft Project, or equivalent project planning tools.• Strong project coordination, documentation, reporting, and stakeholder management skills.• Professional proficiency in Arabic and English.• Willingness to work full-time on-site in Makkah.• Availability to join immediately.<br>Preferred Qualifications:<br>• CAPM or PRINCE2 Foundation certification.• Experience in public-sector or large-scale digital transformation projects.• Familiarity with Jira or other project management tools. Job Title: Information Technology Project Coordinator Work Location: Makkah, Saudi Arabia – Client Site Work Arrangement: Full-time, on-site

Company Description ECOVIS Al Sabti in the Kingdom of Saudi Arabia is a member firm of the ECOVIS International network, a leading global consulting group rooted in Continental Europe. ECOVIS operates in more than 95 countries with a team of around 11,000 professionals, serving clients across diverse industries. The firm offers services in Audit and Assurance, Financial Advisory, Enterprise Risk Management, Cybersecurity, Business Continuity, Data Management, Technology, Tax Consulting, and Accounting. ECOVIS focuses on delivering high-quality, tailored solutions by combining global expertise with local market insights. The firm is recognized for its innovative client service approach, dedication to excellence, and its ability to provide personalized local advice backed by a strong international network.<br>Key Requirements:Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field. Minimum 3–5 years of professional experience in IT Audit, Information Systems Audit, Technology Risk, Cybersecurity Audit, IT Governance, Risk & Compliance (GRC), or a related consulting role. Strong understanding of IT audit methodologies, IT General Controls (ITGCs), application controls, technology risk management, information security controls, and cybersecurity governance. Good knowledge of relevant frameworks, standards, and regulatory requirements such as COBIT, ISO 27001, NIST Cybersecurity Framework, NCA Cybersecurity Controls, and other applicable local and international IT governance and cybersecurity standards. Hands-on experience in assessing key IT controls, including user access management, change management, IT operations, backup and disaster recovery, system development, information security, and third-party/vendor controls. Ability to identify control weaknesses, technology risks, and compliance gaps, assess their impact, and provide practical and risk-based recommendations for remediation. Experience in preparing audit workpapers, audit findings, reports, and executive summaries, as well as following up on remediation and closure of audit observations. Relevant professional certifications such as CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), or equivalent IT Audit / Information Security certifications will be preferred. Proven ability to manage audit assignments/client engagements, coordinate with IT, cybersecurity, compliance, and business stakeholders, and deliver projects within established timelines and quality standards. Excellent verbal and written communication skills, with the ability to communicate technical audit findings effectively to both technical and non-technical stakeholders.

<p>Purpose of Job Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities. Their main operational role includes including providing expert support in the development of IT infrastructure and systems design and capabilities. Lead the development of IT infrastructure and systems RFPs. Supervise the assessment of the change requests related to IT infrastructure and systems. Review the actual performance of ZATCA IT Infrastructure and systems components against set of KPIs and provide recommendations for improvement.</p><p>Job Resposiblites</p><p>Job Details</p><p>Infrastructure and Systems Design</p><p>Follow latest trends and cutting-edge technologies, collect business and technical requirements, assess current ZATCA IT infrastructure and systems, identify design gaps and challenges and develop new detailed IT infrastructure and systems design ensuring all business requirements are addressed</p><p>Conduct requirement gathering sessions with all stakeholders, interpret the requirements to finalize the development of RFPs related to IT infrastructure and systems, and contribute in the evaluation and selection of vendors based on set criteria in cooperation with relevant functions</p><p>Receive change requests related to IT infrastructure and systems, conduct proper analysis and prioritization of the received change requests, provide recommendations and set schedule for implementation in cooperation with relevant functions</p><p>Collect needed inputs to conduct IT risks assessment and analysis that could occur through the introduction of new technology and accordingly collaborate with IT Infrastructure &amp; Networks Planning &amp; Monitoring to develop the needed risk mitigation plan</p><p>Receive periodical reports on the actual performance of ZATCA IT Infrastructure and systems against set of KPIs, analyze the performance reports, and provide recommendations to improve the IT infrastructure and systems performance</p><p>Organization and Operations</p><p>Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner</p><p>Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner</p><p>Escalate complex problems to the relevant person to ensure cases/issues are closed properly</p><p>Perform other duties as requested</p><p>People Management</p><p>Train junior staff on the different job activities to ensure transfer of know-how, when applicable</p><p>Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff</p><p>Support junior staff or direct reports in order to execute their duties according to set policies and processes</p><p>Communication and Contacs</p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>Bachelor s degree in Computer Science, Information Technology, or equivalent is required</p><p>Master s degree in Information Technology, Computer Science, Business Administration, or equivalent is preferred</p><h2>Experience</h2><p>A minimum of 5 years of relevant experience</p><h2>Competencies</h2><ul><li>IT Compliance - Proficient</li><li>Infrastructure Management - Advanced</li><li>Project Management - Proficient</li><li>Vendor Management - Proficient</li><li>IT Change Management - Advanced</li><li>IT Systems Management - Advanced</li><li>Professionalism - Proficient</li><li>Collaboration and Communication - Developing</li><li>Results Oriented - Proficient</li><li>Customer Focus - Proficient</li><li>Enablement of Change and Innovation - Developing</li></ul>

IT Support & Venue Technology Specialist Location: Riyadh, Saudi Arabia Contract: 7-Month Fixed-Term Contract Duration: ASAP – February 2027Work Location: Primarily stadium-based<br>About the Role We are hiring an experienced IT Support & Venue Technology Specialist to provide technical support across stadiums and tournament-related venues in Riyadh. This is a 7-month contract role supporting venue preparation, technology testing, rehearsals and live football tournament operations. The successful candidate will combine IT help desk support, venue technology coordination, troubleshooting and IT asset management. The role requires flexibility to work evenings, weekends and extended hours during matchdays and other critical operational periods.<br>Key Responsibilities Provide first- and second-line IT support to venue teams, employees, contractors and operational stakeholders. Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and other IT equipment. Resolve hardware, software, Microsoft 365, email, user-access, network, Wi-Fi and connectivity issues. Log, prioritise and track incidents through the designated IT help desk or ticketing system. Set up and test IT equipment across stadium offices, accreditation areas, workforce centres, meeting rooms, control rooms and other operational spaces. Conduct venue technology checks before rehearsals, matchdays and live tournament activities. Operate from the venue IT help desk or technology operations centre during live events. Respond immediately to matchday incidents and prioritise issues according to their operational impact. Coordinate with network, telecommunications, audiovisual, access-control and specialist technology teams when required. Maintain live incident logs and provide regular updates until critical issues are resolved. Arrange temporary workarounds, backup equipment and escalation support to minimise operational disruption. Prepare, issue, track and recover IT equipment allocated to venue teams. Maintain accurate IT asset registers, equipment handover records and inventory reports. Ensure spare laptops, chargers, cables, adapters and other essential equipment are available at the venue. Support venue decommissioning and final equipment reconciliation at the end of the project. Follow all IT security, cybersecurity, access-control and data-protection requirements. Prepare daily reports covering incidents, outstanding issues, equipment status and operational risks.<br>Qualifications and Experience Diploma or bachelor’s degree in Information Technology, Computer Science or a related field. Minimum 3 years of experience in IT support, desktop support, IT help desk or venue technology. Previous experience supporting stadiums, football tournaments, sporting events or major live events is strongly preferred. Strong knowledge of Windows operating systems, Microsoft 365 and standard IT equipment. Experience troubleshooting wired networks, Wi-Fi, VPN and general connectivity issues. Familiarity with Active Directory, user-access administration and IT ticketing systems. Experience managing IT assets and equipment inventory. Ability to remain calm and resolve technical issues quickly during live operations. Strong communication, documentation and stakeholder-coordination skills. Good command of English; Arabic would be an advantage. ITIL, Comp TIA or Microsoft certifications would be advantageous.<br>Important Requirements Must be available for the full contract from ASAP to 28 February 2027. Must be comfortable working primarily from stadiums and tournament venues. Must be flexible to work evenings, weekends, public holidays and extended hours during live tournament periods. Candidates should clearly highlight any stadium, matchday, sporting event or venue technology experience in their CV.

IT Support & Venue Technology Specialist Location: Saudi Arabia Contract: 7-Month Fixed-Term Contract Duration: ASAP – February 2027Work Location: Primarily stadium-based<br>About the Role We are hiring an experienced IT Support & Venue Technology Specialist to provide technical support across stadiums and tournament-related venues in Riyadh. This is a 7-month contract role supporting venue preparation, technology testing, rehearsals and live football tournament operations. The successful candidate will combine IT help desk support, venue technology coordination, troubleshooting and IT asset management. The role requires flexibility to work evenings, weekends and extended hours during matchdays and other critical operational periods.<br>Key Responsibilities Provide first- and second-line IT support to venue teams, employees, contractors and operational stakeholders. Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and other IT equipment. Resolve hardware, software, Microsoft 365, email, user-access, network, Wi-Fi and connectivity issues. Log, prioritise and track incidents through the designated IT help desk or ticketing system. Set up and test IT equipment across stadium offices, accreditation areas, workforce centres, meeting rooms, control rooms and other operational spaces. Conduct venue technology checks before rehearsals, matchdays and live tournament activities. Operate from the venue IT help desk or technology operations centre during live events. Respond immediately to matchday incidents and prioritise issues according to their operational impact. Coordinate with network, telecommunications, audiovisual, access-control and specialist technology teams when required. Maintain live incident logs and provide regular updates until critical issues are resolved. Arrange temporary workarounds, backup equipment and escalation support to minimise operational disruption. Prepare, issue, track and recover IT equipment allocated to venue teams. Maintain accurate IT asset registers, equipment handover records and inventory reports. Ensure spare laptops, chargers, cables, adapters and other essential equipment are available at the venue. Support venue decommissioning and final equipment reconciliation at the end of the project. Follow all IT security, cybersecurity, access-control and data-protection requirements. Prepare daily reports covering incidents, outstanding issues, equipment status and operational risks.<br>Qualifications and Experience Diploma or bachelor’s degree in Information Technology, Computer Science or a related field. Minimum 3 years of experience in IT support, desktop support, IT help desk or venue technology. Previous experience supporting stadiums, football tournaments, sporting events or major live events is strongly preferred. Strong knowledge of Windows operating systems, Microsoft 365 and standard IT equipment. Experience troubleshooting wired networks, Wi-Fi, VPN and general connectivity issues. Familiarity with Active Directory, user-access administration and IT ticketing systems. Experience managing IT assets and equipment inventory. Ability to remain calm and resolve technical issues quickly during live operations. Strong communication, documentation and stakeholder-coordination skills. Good command of English; Arabic would be an advantage. ITIL, Comp TIA or Microsoft certifications would be advantageous.<br>Important Requirements Must be available for the full contract from ASAP to 28 February 2027. Must be comfortable working primarily from stadiums and tournament venues. Must be flexible to work evenings, weekends, public holidays and extended hours during live tournament periods. Candidates should clearly highlight any stadium, matchday, sporting event or venue technology experience in their CV.

Role Summary<br><br>We are seeking a Venue IT Helpdesk Coordinator to serve as the frontline point of contact for all technology-related issues at a high-traffic venue. This role ensures smooth day-to-day IT operations, minimizes downtime, and delivers responsive support to staff, vendors, and event stakeholders.<br><br>About the project: A high-profile, international football tournament<br><br>Contract: 3 to 5 months<br><br>Key Responsibilities<br><br>Manage and resolve incoming IT support tickets via phone, email, and in-person requests Troubleshoot hardware, software, network, and AV equipment issues on-site Coordinate with vendors and technical teams for escalated or complex issues Maintain inventory of IT assets, equipment, and licenses used at the venue Set up and test IT/AV systems ahead of events and daily operations Document recurring issues and maintain helpdesk logs and knowledge base Provide basic training and guidance to staff on IT systems and tools<br><br>Required Skills<br><br>Strong troubleshooting skills across hardware, software, and network systems Familiarity with ticketing systems and IT support workflows Basic knowledge of AV equipment and event technology setups Fluency in Arabic and English preferred<br><br>Required Qualifications<br><br>Diploma or bachelor's degree in Information Technology, Computer Science, or related field Valid work authorization to work in Saudi Arabia<br><br>Experience Requirement<br><br>At least 2 years of experience in IT helpdesk, technical support, or venue/event IT coordination Experience supporting live events, venues, or fast-paced operational environments is highly preferred<br><br>Location / Work Mode<br><br>Riyadh, Saudi Arabia — On-site

IT Support & Venue Technology Specialist Location: Jeddah, Saudi Arabia Contract: 7-Month Fixed-Term Contract Duration: ASAP – February 2027Work Location: Primarily stadium-based<br>About the Role We are hiring an experienced IT Support & Venue Technology Specialist to provide technical support across stadiums and tournament-related venues in Riyadh. This is a 7-month contract role supporting venue preparation, technology testing, rehearsals and live football tournament operations. The successful candidate will combine IT help desk support, venue technology coordination, troubleshooting and IT asset management. The role requires flexibility to work evenings, weekends and extended hours during matchdays and other critical operational periods.<br>Key Responsibilities Provide first- and second-line IT support to venue teams, employees, contractors and operational stakeholders. Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and other IT equipment. Resolve hardware, software, Microsoft 365, email, user-access, network, Wi-Fi and connectivity issues. Log, prioritise and track incidents through the designated IT help desk or ticketing system. Set up and test IT equipment across stadium offices, accreditation areas, workforce centres, meeting rooms, control rooms and other operational spaces. Conduct venue technology checks before rehearsals, matchdays and live tournament activities. Operate from the venue IT help desk or technology operations centre during live events. Respond immediately to matchday incidents and prioritise issues according to their operational impact. Coordinate with network, telecommunications, audiovisual, access-control and specialist technology teams when required. Maintain live incident logs and provide regular updates until critical issues are resolved. Arrange temporary workarounds, backup equipment and escalation support to minimise operational disruption. Prepare, issue, track and recover IT equipment allocated to venue teams. Maintain accurate IT asset registers, equipment handover records and inventory reports. Ensure spare laptops, chargers, cables, adapters and other essential equipment are available at the venue. Support venue decommissioning and final equipment reconciliation at the end of the project. Follow all IT security, cybersecurity, access-control and data-protection requirements. Prepare daily reports covering incidents, outstanding issues, equipment status and operational risks.<br>Qualifications and Experience Diploma or bachelor’s degree in Information Technology, Computer Science or a related field. Minimum 3 years of experience in IT support, desktop support, IT help desk or venue technology. Previous experience supporting stadiums, football tournaments, sporting events or major live events is strongly preferred. Strong knowledge of Windows operating systems, Microsoft 365 and standard IT equipment. Experience troubleshooting wired networks, Wi-Fi, VPN and general connectivity issues. Familiarity with Active Directory, user-access administration and IT ticketing systems. Experience managing IT assets and equipment inventory. Ability to remain calm and resolve technical issues quickly during live operations. Strong communication, documentation and stakeholder-coordination skills. Good command of English; Arabic would be an advantage. ITIL, Comp TIA or Microsoft certifications would be advantageous.<br>Important Requirements Must be available for the full contract from ASAP to 28 February 2027. Must be comfortable working primarily from stadiums and tournament venues. Must be flexible to work evenings, weekends, public holidays and extended hours during live tournament periods. Candidates should clearly highlight any stadium, matchday, sporting event or venue technology experience in their CV.

<p>We are seeking an enthusiastic ICT Teacher to deliver high-quality computer and digital skills lessons to school-aged learners. The successful candidate will plan and deliver engaging lessons, promote digital literacy and e-safety, and support students to develop practical and theoretical ICT skills.</p><p>Key Responsibilities</p><ul><li>Plan, prepare and deliver engaging ICT lessons that meet the needs of learners across ability ranges.</li><li>Teach core ICT topics including computer fundamentals, productivity software, coding basics, networks and digital citizenship.</li><li>Integrate a variety of digital tools and resources to enhance learning and promote creativity.</li><li>Assess, record and report on student progress; provide constructive feedback to support improvement.</li><li>Promote online safety and responsible use of technology within lessons and school activities.</li><li>Maintain and manage ICT equipment and resources; liaise with technical staff to resolve issues.</li><li>Support and supervise extracurricular activities such as coding clubs, robotics or digital media projects.</li><li>Collaborate with colleagues and parents to support student development and wellbeing.</li><li>Contribute to curriculum development and the continuous improvement of teaching practice.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Bachelor s degree in Computer Science, Information Technology, Education (ICT) or a related subject.</li><li>Recognised teaching qualification (e.g. PGCE, BEd) or equivalent professional teaching experience.</li><li>Proven experience teaching ICT to school-aged children, with strong classroom management skills.</li><li>Practical knowledge of common software suites (Microsoft Office, Google Workspace), basic programming (Python, Scratch or similar) and educational technology tools.</li><li>Good understanding of e-safety and safeguarding principles.</li><li>Excellent communication skills in English; ability to engage and motivate learners.</li><li>Willingness to work on-site and participate in school events and professional development activities.</li></ul><p>Professional Attributes</p><ul><li>Enthusiastic and student-centred approach to teaching.</li><li>Strong organisational skills and attention to detail.</li><li>Ability to adapt teaching methods to suit diverse learners.</li><li>Commitment to continuous professional development and collaborative working.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Manage and maintain the company's IT infrastructure, including servers, networks, workstations, and end-user devices.<br> Install, configure, and support Windows Server, Microsoft 365, and business applications.<br> Monitor system performance and ensure the availability, reliability, and security of IT services.<br> Administer Active Directory, user accounts, email services, permissions, and access controls.<br> Configure and maintain network infrastructure, including switches, routers, Wi-Fi, firewalls, and VPN connectivity.<br> Administer and support the company's Odoo ERP system, including user management, system configuration, troubleshooting, and coordination with external vendors.<br> Provide technical support to Odoo ERP users and ensure the system operates efficiently to support business operations.<br> Perform system backups and ensure disaster recovery and business continuity procedures are in place.<br> Troubleshoot and resolve hardware, software, network, and connectivity issues.<br> Provide technical support to employees and deliver excellent IT services across the organization.<br> Manage IT assets, software licenses, and inventory.<br> Coordinate with external IT vendors and service providers when required.<br> Maintain accurate documentation of IT systems, procedures, and configurations.<br> Support IT projects, infrastructure upgrades, and future technology initiatives.<br> Opportunity to join a fast-growing organization.<br> Professional development and career growth opportunities.<br> Collaborative and dynamic work environment.<br> Bachelor's degree in Information Technology, Computer Science, or a related field.<br> 3–5 years of experience as an IT System Administrator or in a similar role.<br> Strong knowledge of Windows Server, Microsoft 365, Active Directory, and networking.<br> Hands-on experience with Odoo ERP administration and user support.<br> Experience with virtualization technologies (VMware or Hyper-V) is preferred.<br> Knowledge of cloud platforms (Microsoft Azure or AWS) is an advantage.<br> Strong troubleshooting, communication, and problem-solving skills.<br> Relevant certifications (Microsoft, Cisco, VMware, or CompTIA) are a plus.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

We are seeking an experienced IT Service Support Unit Manager to lead the IT support unit and ensure professional, efficient, and reliable technical support services across the Group. The role will be responsible for managing IT service support operations, maintaining IT assets, leading support teams inside and outside the Kingdom, and ensuring high levels of customer satisfaction in line with approved policies, service standards, and digital transformation objectives.<br>Key Responsibilities:Manage and maintain IT assets across the Group. Implement and monitor compliance with policies and procedures related to IT service support. Lead the technical support team inside and outside the Kingdom and ensure team members are trained to deliver professional support services. Oversee Level 1 technical support for all IT services and manage escalation of complex incidents to higher support levels or relevant parties. Prepare regular performance reports and operational KPI dashboards for management. Implement and monitor IT support KPIs in line with approved standards. Maintain high levels of internal and external customer satisfaction across all supported locations. Oversee IT asset handover, return, tracking, and documentation processes. Continuously improve automation of operational tasks to increase efficiency. Design, maintain, and improve workflows, rules, and operating procedures for IT service support. Supervise the implementation of incident management, change management, service improvement, enhancement processes, and knowledge base practices. Monitor service-level agreements — SLAs — with vendors and external support providers to ensure compliance with agreed standards. Perform any other duties within the scope of the role as assigned by direct management.<br>Requirements:Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, or a related field. Minimum of 5 years of experience in technical support, IT service support, or IT service management. Leadership experience managing technical support teams inside and outside the Kingdom. Experience operating service desk functions in a 24/7 support model. Experience managing IT assets and automating operational support processes. Strong understanding of IT service management best practices, including incident management, change management, SLAs, and knowledge management. Strong reporting, communication, stakeholder management, and problem-solving skills. Ability to manage support operations across multiple locations and maintain service quality under pressure.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain the hotel's IT infrastructure, including servers, workstations, network equipment, Wi-Fi, and internet connectivity. Ensure the continuous operation of hotel systems, including PMS, POS, reservation systems, key card systems, accounting software, and other hospitality applications. Monitor system performance and resolve hardware, software, and network issues promptly. Implement and maintain cybersecurity measures, including antivirus protection, firewalls, data backup, disaster recovery, and access controls. Manage user accounts, email systems, and permissions for all employees. Coordinate with software and hardware vendors for installation, maintenance, upgrades, and support. Plan and execute IT projects, including system upgrades, new technology implementations, and infrastructure improvements. Maintain inventory of IT assets, software licenses, and equipment. Develop and maintain IT policies, procedures, and documentation. Provide technical support and training to hotel staff. Ensure compliance with data privacy regulations and company information security standards. Monitor and manage IT budgets, maintenance contracts, and procurement of IT equipment. Support conference and meeting technology, including audiovisual equipment and presentation systems. Ensure business continuity through regular data backups and disaster recovery testing. Stay informed about emerging technologies and recommend improvements that enhance hotel operations and guest experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of IT experience, with at least 2 years in a managerial or supervisory role. Experience in the hospitality industry is preferred. Strong knowledge of Windows Server, Microsoft 365, Active Directory, networking, virtualization, and cloud services. Experience with hotel systems such as PMS, POS, door lock systems, IPTV, and CCTV is an advantage. Knowledge of cybersecurity principles and best practices. Professional certifications such as CompTIA Network+, Security+, Microsoft, Cisco (CCNA), or ITIL are desirable.</p><p></p></section>

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br><br><br>Job Description<br><br>We are seeking a proactive and service-oriented IT Coordinator to join our Information Technology team. This role is responsible for supporting the Hotel technology infrastructure and ensuring all systems, networks, hardware, and software operate efficiently to support daily operations. The IT Coordinator will provide technical support to Warriors, maintain system performance, and assist with technology projects whilst ensuring the highest levels of reliability, security, and user satisfaction across the property.<br><br>Key Responsibilities include:<br><br> <br><br>Provide first-line technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software, and connectivity issues in a timely manner Monitor and maintain hotel technology infrastructure, including servers, networks, workstations, and peripheral devices to ensure optimal performance and uptime Assist with the installation, configuration, and deployment of hardware and software across the property Maintain accurate documentation of IT assets, system configurations, and user access permissions Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations Assist with technology projects, including system upgrades, migrations, and infrastructure improvements Perform routine system backups, updates, and patches to ensure data integrity and system security Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources Support user training and onboarding for new technology systems and applications <br><br><br><br>Qualifications<br><br>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. Previous experience in IT Support, Help Desk, System Administration, or a similar role. Experience within a hotel, resort, or hospitality environment is advantageous. Knowledge of computer hardware, software, networking, and troubleshooting techniques. Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure. Experience with hospitality systems and applications is preferred. Proficiency in Microsoft Office applications and IT support tools. Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Strong organisational skills with attention to detail. Ability to manage multiple priorities in a fast-paced environment. Commitment to maintaining data security, confidentiality, and operational reliability.<br><br>Additional Information<br><br>At Mövenpick Al Khobar, the IT team operates in a dynamic hospitality environment where collaboration, service excellence, and innovation drive seamless guest experiences. The property fosters a supportive and professional culture that values teamwork, continuous learning, and efficient digital solutions aligned with Accor standards<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive workplace committed to attracting, developing, and promoting diverse talent, ensuring equal opportunity and a respectful environment where everyone can contribute and grow regardless of background.

<h3 >About Bank of Jordan</h3> <p >Bank of Jordan is seeking a <strong >Head of IT</strong> for its operations in KSA. This full-time role involves overseeing IT systems and infrastructure across the Bank’s Saudi branches, ensuring alignment with strategic objectives and regulatory requirements.</p> <h3 >Role Purpose</h3> <p >The Head of IT is responsible for the operational oversight of IT systems within the Bank’s Saudi branches. This includes implementing IT plans and supporting the development and enhancement of the technology infrastructure. The position ensures the availability, performance, continuity, and efficiency of banking systems, payment platforms, applications, databases, networks, and related infrastructure, while adhering to the Bank’s IT strategy, policies, and regulatory standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Participate in developing IT policies and procedures for Saudi branches, coordinating with Head Office IT.</li> <li >Implement approved IT strategy, annual objectives, and operational plans within agreed budgets, in coordination with Head Office IT and the CEO – Saudi Branches.</li> <li >Lead and supervise the IT team, setting annual objectives, monitoring performance, evaluating employees, and supporting professional development.</li> <li >Participate in the evaluation and selection of IT systems, hardware, services, and technology solutions, including technical and financial assessment of vendor proposals.</li> <li >Oversee data backup activities and ensure business continuity, managing the primary data center and disaster recovery site, and maintaining effective connectivity and data synchronization.</li> <li >Assess current and future business and user requirements, coordinating the development and enhancement of IT systems and infrastructure.</li> <li >Regularly monitor the availability, reliability, continuity, and performance of information systems, communication platforms, operating systems, networks, and related technology infrastructure.</li> <li >Review and analyze system incidents, preparing reports covering banking systems, payment applications, databases, backup solutions, and communication systems, ensuring root causes are identified and corrective actions implemented.</li> <li >Stay informed of technological developments and ensure appropriate information security, confidentiality, and protection measures are applied across systems, devices, and networks.</li> <li >Manage relationships with technology vendors and service providers, ensuring compliance with contractual obligations, service requirements, and agreed timelines.</li> <li >Ensure daily IT operations adhere to approved policies, procedures, controls, and delegated authorities.</li> <li >Review operational and control reports, as well as internal and external audit findings, ensuring appropriate corrective actions are taken.</li> </ul> <h3 >Candidate Requirements</h3> <ul > <li >A minimum of <strong >10 years of experience</strong> in Information Technology, preferably within the banking sector.</li> <li >Demonstrated ability to lead IT operations and manage technical teams.</li> <li >Strong understanding of IT strategy implementation, policy development, and regulatory compliance.</li> <li >Experience with data center management, disaster recovery, and business continuity planning.</li> </ul> <h3 >Work Type</h3> <p >This is a <strong >full-time</strong> position based in KSA.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this role. Salary details will be disclosed during the interview process.</p>

<h3 >About the Role</h3> <p >Eram Talent is seeking an <strong >IT Support &amp; Network Administrator</strong> to join their team. This full-time role involves supporting and maintaining the organization’s IT infrastructure, network devices, servers, and end-user systems. The position requires 2-5 years of experience in a relevant field.</p> <h3 >Role Overview</h3> <p >The successful candidate will provide technical support, troubleshoot hardware and software issues, maintain network connectivity, and assist with the administration of Windows-based systems. This role demands strong analytical and problem-solving abilities, effective communication skills, and the capacity to work both independently and collaboratively within a team.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide daily technical support to users for hardware, software, network, and connectivity-related issues.</li> <li >Assist in the administration and maintenance of IT infrastructure and network systems.</li> <li >Configure, monitor, troubleshoot, and maintain network devices, including switches, routers, firewalls, and wireless access points (WAPs).</li> <li >Support network connectivity, IP addressing, LAN/WAN, Wi-Fi, and basic network troubleshooting.</li> <li >Administer and maintain Windows Server and Windows Desktop operating systems.</li> <li >Install, configure, update, and troubleshoot computer hardware, software, and peripherals.</li> <li >Manage user accounts, system access, and basic security.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Diploma in Information Technology or a related field from a recognized university or institution. Relevant fields include Information Technology, Computer Science, Computer Engineering, Computer Networks / Networking, Networking &amp; Cybersecurity, or Information Systems.</li> <li >Practical experience with switches, routers, firewalls, and wireless access points.</li> <li >Experience supporting Windows desktop and Windows Server environments.</li> <li >Experience in troubleshooting hardware, software, network, and connectivity issues.</li> <li >Experience providing technical support to end-users and resolving IT-related incidents.</li> <li >Fresh graduates with relevant technical knowledge may be considered for a Junior IT Support &amp; Network Technician role.</li> </ul> <h3 >Application Process</h3> <p >Candidates who meet the above requirements are encouraged to apply. Salary details will be discussed during the interview process.</p>

We are seeking a skilled and motivated IT Support & Network Administrator to support and maintain the organization's IT infrastructure, network devices, servers, and end-user systems. The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining network connectivity, and assisting with the administration of Windows-based systems. The role requires strong analytical and problem-solving abilities, good communication skills, and the ability to work effectively both independently and as part of a team. Key Responsibilities<br><br>Provide day-to-day technical support to users for hardware, software, network, and connectivity-related issues. Assist with the administration and maintenance of IT infrastructure and network systems. Configure, monitor, troubleshoot, and maintain network devices, including:Switches Routers Firewalls Wireless Access Points (WAPs) Assist with network connectivity, IP addressing, LAN/WAN, Wi-Fi, and basic network troubleshooting. Support the administration and maintenance of Windows Server and Windows Desktop operating systems. Install, configure, update, and troubleshoot computer hardware, software, and peripherals. Manage user accounts, system access, and basic security Education Required<br><br>Diploma in Information Technology or a related field from a recognized university or institution. Relevant fields include:Information Technology Computer Science Computer Engineering Computer Networks / Networking Networking & Cybersecurity Information Systems Or another closely related discipline. Experience Required<br><br>2 - 5 years of relevant experience in IT support, network administration, system administration, or IT infrastructure support. Practical experience with switches, routers, firewalls, and wireless access points. Experience supporting Windows desktop and Windows Server environments. Experience in troubleshooting hardware, software, network, and connectivity issues. Experience providing technical support to end users and resolving IT-related incidents. Fresh graduates with relevant technical knowledge may be considered for a Junior IT Support & Network Technician role.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <br> <p><span><span><strong><span><span><span>Job Summary</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><span>The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.</span></span></span></p><br><br> <br> <br> <p><span><span><strong><span><span><span>As Assistant IT Manager, we rely on you to:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span>Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.</span></span></span></li> <li><span><span><span>To attend users Information Technology related problems both hardware and application systems.</span></span></span></li> <li><span><span><span>Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.</span></span></span></li> <li><span><span><span>Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.</span></span></span></li> <li><span><span><span>To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.</span></span></span></li> <li><span><span><span>Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.</span></span></span></li> <li><span><span><span>Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.</span></span></span></li> <li><span><span><span>Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government. &nbsp;</span></span></span></li> <li><span><span><span>Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.</span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>What we're looking for:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span>3 years as senior analyst / programmer in a large company</span></span></li> <li><span><span>Degree in Computer Science.</span></span></li> <li><span><span>Leadership, communication, and interpersonal skills.</span></span></li> <li><span><span>Flexibility to work evenings, weekends, and holidays.</span></span></li> <li><span><span>Fluent in English and Arabic</span></span></li> <li><span><span>Strong leadership, self-motivated excellent communication skills.</span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Why Join Us:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span><span><span><span><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></span></span></span></span></span></span></li> </ul> <br> <p><span><span><span><span><span><span><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></span></span></span></span></span></span></p><br><br> <p><span><span><span><span><span><span><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></span></span></span></span></span></span></p><br><br> <br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong><span><span><span>Find Your Shangri-La in Shangri-La</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><strong><u><span><span><span>Shangri-La Jeddah</span></span></span></u></strong></span></span></p><br><br> <br> <p><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></p><br><br> <br> <ul> <li><span><span><span>203 stylish rooms and suites plus 17 luxury serviced apartments.</span></span></span></li> <li><span><span><span>5 restaurants and lounges, including the legendary Shang Palace</span></span></span></li> <li><span><span><span>Convenient for Jeddah’s popular landmarks and Red Sea Mall</span></span></span></li> <li><span><span><span>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.&nbsp;</span></span></span></li> </ul> <br> <br> <p><span><span><strong><span><span><span>Job Summary</span></span></span></strong></span></span></p><br><br> <br> <p><span><span><span>The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.</span></span></span></p><br><br> <br> <br> <p><span><span><strong><span><span><span>As Assistant IT Manager, we rely on you to:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span>Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.</span></span></span></li> <li><span><span><span>To attend users Information Technology related problems both hardware and application systems.</span></span></span></li> <li><span><span><span>Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.</span></span></span></li> <li><span><span><span>Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.</span></span></span></li> <li><span><span><span>To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.</span></span></span></li> <li><span><span><span>Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.</span></span></span></li> <li><span><span><span>Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.</span></span></span></li> <li><span><span><span>Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government. &nbsp;</span></span></span></li> <li><span><span><span>Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.</span></span></span></li> </ul> <br> <p><span><span><strong><span><span><span>What we're looking for:&nbsp;</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span>3 years as senior analyst / programmer in a large company</span></span></li> <li><span><span>Degree in Computer Science.</span></span></li> <li><span><span>Leadership, communication, and interpersonal skills.</span></span></li> <li><span><span>Flexibility to work evenings, weekends, and holidays.</span></span></li> <li><span><span>Fluent in English and Arabic</span></span></li> <li><span><span>Strong leadership, self-motivated excellent communication skills.</span></span></li> </ul> <br> <p><span><span><strong><span><span><span>Why Join Us:</span></span></span></strong></span></span></p><br><br> <br> <ul> <li><span><span><span><span><span><span><span><span><span>A workplace that values your passion and supports self-realization and personal growth.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.&nbsp;</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.</span></span></span></span></span></span></span></span></span></li> </ul> <br> <p><span><span><span><span><span><span><span><span><span>We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.</span></span></span></span></span></span></span></span></span></p><br><br> <p><span><span><span><span><span><span><span><span><span>We appreciate your interest in joining us. Please note that only successful candidates will be contacted.</span></span></span></span></span></span></span></span></span></p><br><br> <br> <br> <br> <p><span><span><span><span>Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.</span></span></span></span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<ul><li>Diagnose and resolve hardware and software issues across a variety of systems, ensuring minimal downtime for users.</li><li>Install, configure, and maintain operating systems and applications, tailoring setups to meet specific user needs.</li><li>Monitor network performance and security, proactively identifying potential risks and implementing solutions.</li><li>Provide technical support and training to end-users, fostering a culture of self-sufficiency and effective problem-solving.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A degree in Computer Science, Information Technology, or a related field, providing a solid foundation in IT principles.</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), showcasing technical proficiency.</li><li>1-3 years of hands-on experience in IT support or a similar role, demonstrating practical knowledge in troubleshooting and maintenance.</li><li>Preference for candidates with experience in a fast-paced corporate environment, as adaptability is key.</li></ul>

Company Overview Sapphire is a joint venture based in the Special Integrated Logistics Zone (SILZ) in Riyadh, focused on manufacturing advanced industrial robots and supporting the next generation of automation and smart manufacturing in the Kingdom.<br>Role Summary The Information Technology (IT) Senior Manager will be responsible for developing, executing, and maintaining the full spectrum of IT infrastructure, services, and systems at Sapphire. This includes establishing core IT functions during the company’s transition from construction to operations, managing vendors and licenses, leading ERP and system deployment, ensuring site connectivity, and supporting business productivity through efficient IT operations. The role demands a strategic leader with technical acumen and project management capability to support the needs of a high-tech manufacturing environment.<br>Key Responsibilities<br>IT Infrastructure & Operations Plan, order, and install IT hardware and software including laptops, accessories, projectors, and conferencing tools. Manage Microsoft Office license deployment and renewal across all company employees. Oversee network infrastructure, internet service provisioning, and connectivity for the site in coordination with SILZ and telecom providers. Support and maintain IT infrastructure including servers, networks, firewalls, and IT security controls systems.<br>ERP & Systems Integration Lead the end-to-end deployment of the company’s ERP system, ensuring integration across finance, HR, procurement, production, and maintenance. Manage post-go-live support, enhancements, and user adoption initiatives. Oversee implementation and maintenance of systems and ensure seamless integration with ERP and facility management tools. Drive automation and optimization of business processes through IT systems.<br>Strategic & Operational Management Participate in and lead the definition and implementation of IT strategy, with the guidance and support of the IT Department Director, ensuring alignment with Sapphire’s operational and business objectives. Work closely with the Facility Manager to ensure all IT infrastructure requirements are met for office and factory environments. Collaborate with the production team to identify, procure, and maintain IT and network systems related to production lines and automation technologies.<br>Governance, Security & Compliance Establish IT policies, procedures, and governance frameworks to ensure security, availability, and business continuity. Deploy and maintain IT security controls in alignment with the applicable Essential Cybersecurity Controls (ECC) to protect company assets and data. Monitor IT performance through KPIs, issue reports, and drive continuous improvements.<br>Vendor & Budget Management Identify, engage, and manage IT vendors, service providers, and system integrators. Participate in defining IT requirements, manage and maintain IT assets, and contribute to the development and management of annual IT budgets covering hardware, software, services, and licensing. Manage all third-party IT contracts and ensure service delivery per SLAs.<br>Training & Support Deliver or coordinate user training on systems and platforms to ensure proper usage and productivity. Serve as the escalation point for critical IT issues and ensure resolution within defined timelines.<br>Web & Digital Platforms Oversee the design, development, and maintenance of the company’s website. Ensure alignment of digital tools with branding, stakeholder engagement, and information management strategies.<br>Qualifications & Experience Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related field. Minimum of 10 years of progressive IT experience, including at least 3 years in a managerial or leadership role. Proven experience deploying ERP systems and integrating cross-functional business processes. Experience managing IT infrastructure, networks, cloud services, and cybersecurity systems. Prior experience in construction, manufacturing, or facilities management sectors is highly desirable.<br>Core Competencies Strong project management and problem-solving abilities. Excellent communication, interpersonal, and stakeholder engagement skills. Hands-on expertise in ERP implementation, IT infrastructure, and digital transformation initiatives. Ability to manage cross-functional teams and drive alignment between technical and business functions. High attention to detail and commitment to operational excellence.