وظائف حارس عقار - تبوك السعودية

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Recognition &amp; Personalization<br><br></strong><ul><li>Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.</li><li>Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.</li><li>Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.<br><br></li></ul><strong>Guest Experience Management<br><br></strong><ul><li>Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.</li><li>Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.</li><li>Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.</li><li>Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&amp;B teams.<br><br></li></ul><strong>VIP &amp; Special Handling<br><br></strong><ul><li>Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.</li><li>Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.</li><li>Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.<br><br></li></ul><strong>Coordination &amp; Communication<br><br></strong><ul><li>Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food &amp; Beverage to ensure seamless service delivery.</li><li>Communicate guest preferences and special instructions clearly across departments.</li><li>Participate in daily briefings to share guest insights and service priorities.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards at all times.</li><li>Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.</li><li>Represent the values, history, and service culture of Raffles Hotels &amp; Resorts in every guest interaction.<br><br></li></ul><strong>Compliance &amp; Continuous Improvement<br><br></strong><ul><li>Ensure confidentiality and discretion when handling guest information and situations.</li><li>Adhere to hotel policies, safety procedures, and brand standards.</li><li>Participate in service culture training, brand programs, and continuous improvement initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence with the ability to read and respond to guest needs.</li><li>Strong problem-solving and service recovery skills.</li><li>Excellent organizational ability and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Naturally warm, gracious, and guest-focused personality.</li><li>Polished, elegant appearance and professional demeanor.</li><li>Calm, confident, and composed under pressure.</li><li>Flexible and able to work shifts, including weekends and holidays.</li><li>Discreet, trustworthy, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Experience Leadership<br><br></strong><ul><li>Lead by example in delivering refined, anticipatory, and personalized service to all guests.</li><li>Ensure consistent recognition of VIPs, repeat guests, and special occasions throughout the guest journey.</li><li>Act as the primary escalation point for guest concerns, ensuring swift, elegant, and effective resolution.</li><li>Conduct service recovery with empathy, discretion, and authority to restore guest confidence and loyalty.<br><br></li></ul><strong>Team Supervision &amp; Coaching<br><br></strong><ul><li>Supervise daily operations of the Guest Relations Hosts, ensuring staffing coverage and service standards are maintained.</li><li>Coach, mentor, and motivate team members to uphold Raffles service culture and etiquette standards.</li><li>Provide on-the-job training, performance feedback, and support to develop service excellence.</li><li>Assist in conducting performance evaluations and identifying training needs.<br><br></li></ul><strong>VIP &amp; Special Handling<br><br></strong><ul><li>Oversee VIP arrival, in-house, and departure arrangements, ensuring all preferences and amenities are delivered accurately.</li><li>Coordinate closely with Concierge, Butler Service, Housekeeping, and Food &amp; Beverage to execute bespoke guest experiences.</li><li>Maintain strong relationships with internal stakeholders to ensure seamless service delivery.<br><br></li></ul><strong>Operational Excellence<br><br></strong><ul><li>Ensure accurate documentation of guest preferences, feedback, and service recovery actions in the hotel systems.</li><li>Participate in daily briefings, handovers, and service meetings to align guest priorities.</li><li>Support Front Office leadership with reports related to guest satisfaction, feedback trends, and service recovery.<br><br></li></ul><strong>Standards, Brand &amp; Compliance<br><br></strong><ul><li>Uphold and enforce Raffles grooming, etiquette, and communication standards at all times.</li><li>Act as a guardian of the Raffles brand, heritage, and service philosophy.</li><li>Ensure confidentiality, discretion, and compliance with hotel policies, safety, and security procedures.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 3–5 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Previous supervisory or team-leading experience is required.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong leadership and coaching abilities.</li><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence and cultural awareness.</li><li>Proven service recovery and problem-solving expertise.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are highly desirable.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Polished, confident, and professional presence.</li><li>Calm, decisive, and gracious under pressure.</li><li>Passionate about luxury hospitality and guest satisfaction.</li><li>Flexible to work shifts, including weekends and holidays.</li><li>Trustworthy, discreet, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<h3 >About the Airport Greeter Role</h3> <p >Carra is seeking a dedicated Airport Greeter for Raffles The Red Sea, a full-time position based in Umluj, Tabuk, Saudi Arabia. This role is integral to providing the initial impression of Raffles' refined elegance and personalized service to guests arriving at the Red Sea destination. Raffles The Red Sea, part of the kingdom's groundbreaking Red Sea Project, offers a sanctuary of timeless luxury, blending legendary graciousness with the natural beauty and sustainability ethos of Red Sea Global.</p> <h3 >Role Purpose and Guest Experience</h3> <p >The Airport Greeter serves as the first point of contact for guests, embodying the Raffles brand's commitment to anticipatory service and impeccable standards. This position ensures a seamless and welcoming arrival experience, from initial greeting at the airport to coordinating transport and assisting with luggage. The role requires a proactive approach to guest needs and a strong focus on maintaining the hotel's 5-star image in a public terminal.</p> <h3 >Key Responsibilities</h3> <ul > <li >Monitor daily guest arrival lists and flight details closely to ensure a presence at the terminal for every scheduled flight.</li> <li >Greet guests warmly at the arrival hall with a personalized signboard, using the guest's name immediately upon welcome.</li> <li >Coordinate with the Chief Concierge to ensure the correct number of hotel cars are on standby and meet brand cleanliness and amenity standards.</li> <li >Assist guests with their baggage from the carousel to the vehicle, ensuring all items are handled with extreme care and correctly loaded.</li> <li >Inform the hotel Front Office and Butler teams immediately when VIP guests are en route.</li> <li >Maintain strong professional relationships with airport personnel, immigration, and customs officers to facilitate smooth guest passage.</li> <li >Act as a frontline problem-solver for delayed flights, lost luggage, or transport issues, reporting any guest complaints to the Chief Concierge for further action.</li> </ul> <h3 >Professional Standards and Conduct</h3> <p >Candidates are expected to uphold the highest professional standards, reflecting the luxury image of Raffles The Red Sea. This includes demonstrating an <strong >anticipatory service</strong> style by identifying guest needs before they are requested, such as offering water or a cold towel. <strong >Impeccable grooming</strong> and a neat, professional appearance are mandatory at all times. Effective communication requires clear, professional English and cultural sensitivity when interacting with international clientele.</p> <h3 >Qualifications and Requirements</h3> <ul > <li >Typically requires at least 2 years of experience in a 5-star hotel environment, often with a background in Bell or Door services.</li> <li >Ability to stand for long periods and lift heavy luggage.</li> <li >Deep familiarity with airport terminal layouts, hotel facilities, and local area highlights to answer guest inquiries during the initial greeting.</li> <li >Understanding of Ultra-Luxury guest expectations and brand alignment.</li> <li >Experience in project coordination, scheduling, and document control during pre-Opening stages is a must.</li> <li >Demonstrated proactive, anticipatory approach with a strong sense of ownership and accountability.</li> <li >Impeccable grooming and personal presentation aligned with luxury standards.</li> </ul> <h3 >Location and Work Type</h3> <p >This is a full-time position located in Umluj, Tabuk, Saudi Arabia, supporting the operations of Raffles The Red Sea within the Red Sea Project. The role operates within a dynamic environment, requiring consistent presence and engagement to meet operational demands.</p>

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.<br>Job Title: Guest Experience Agent Department: Front Office Reporting to: Guest Experience Manager / Front Office Manager Property: Shebara Resort<br>About UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.<br>The Role As a Guest Experience Agent, you will play an important role in creating memorable and personalized experiences for our guests, ensuring their needs are met with warmth, professionalism, and attention to detail. You will be one of the key points of contact for guests throughout their stay, providing personalized assistance, responding to requests, and ensuring the highest standards of guest satisfaction.<br>The Guest Experience Agent acts as a brand ambassador for Red Sea Global Hospitality, creating a lasting impression through professional, friendly, and anticipatory service. You will support the guest journey from pre-arrival arrangements through departure, ensuring that guest preferences, requests, and special occasions are handled seamlessly and communicated effectively to the relevant departments.<br>Your role involves handling guest inquiries, assisting with concerns and requests, providing information about the resort and its services, and working closely with other departments to ensure a smooth and exceptional guest experience.<br>At Red Sea Global Hospitality, we take great pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.<br>Key Areas of Responsibilities:Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Agent you will need to:<br>Guest Experience Welcome and engage with guests in a warm, friendly, and professional manner throughout their stay. Act as a key point of contact for guests, responding promptly and professionally to inquiries, requests, and concerns. Anticipate guest needs and provide thoughtful, personalized service to enhance their overall experience. Assist with pre-arrival arrangements and ensure guest preferences, special occasions, and requests are properly recorded and communicated. Provide personalized assistance to VIP, high-profile, and repeat guests in line with established service standards. Assist guests with information about the resort, facilities, restaurants, activities, services, and surrounding attractions. Handle guest concerns and complaints with empathy and professionalism, escalating issues to the Guest Experience Manager or relevant department when necessary. Follow up on guest requests and concerns to ensure they are resolved effectively and to the guest’s satisfaction. Monitor guest feedback and communicate relevant comments or concerns to the Guest Experience Manager. Ensure every guest interaction reflects the values and service standards of Red Sea Global Hospitality.<br>Guest Arrival & Departure Assist with guest arrivals and departures, ensuring a smooth, welcoming, and personalized experience. Support the Front Office team during check-in and check-out processes when required. Ensure guest requests and preferences are communicated to the appropriate departments before and during the guest’s stay. Assist with special arrangements for VIP guests, celebrations, anniversaries, birthdays, and other occasions. Ensure guests receive accurate information regarding hotel services, facilities, activities, and operating hours.<br>Guest Engagement & Loyalty Build positive and professional relationships with guests to encourage satisfaction and loyalty. Recognize returning and VIP guests and provide personalized service based on available guest preferences and history. Identify opportunities to exceed guest expectations through thoughtful service and personalized touches. Promote relevant resort services, experiences, activities, and facilities to enhance the guest experience. Support guest recognition and loyalty initiatives as directed by management.<br>Communication & Collaboration Serve as a liaison between guests and hotel departments to ensure the timely delivery of requested services. Communicate guest preferences, requests, and special requirements clearly and accurately to relevant departments. Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, Recreation, and other operational teams to ensure a seamless guest experience. Maintain effective communication with colleagues across shifts to ensure continuity of guest service. Escalate operational issues or guest concerns promptly to the appropriate supervisor or manager. Support colleagues and other departments whenever required to maintain smooth hotel operations.<br>Operational Excellence Maintain accurate records of guest requests, preferences, feedback, and service recovery actions. Ensure all guest requests are properly logged, followed up, and closed within the required timeframe. Follow established Front Office and Guest Experience procedures, standards, and service guidelines. Maintain confidentiality of guest information and handle personal details with discretion and professionalism. Ensure all guest interactions are conducted in accordance with the property’s service standards and brand values. Assist in maintaining a clean, organized, and welcoming Guest Experience area. Support the Guest Experience Manager and Front Office team in maintaining high levels of guest satisfaction and operational efficiency. Participate in daily briefings and remain informed about VIP arrivals, special occasions, guest preferences, and operational updates. Perform any other duties required to ensure the smooth operation of the Front Office department and deliver an exceptional guest experience.<br>In Return,What We Offer Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move. Competitive compensation package. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality. Health Insurance coverage whilst in service. A supportive and inclusive work environment that values diversity and collaboration. Employee Recognition Programmes.<br>Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.<br>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

<h3 >About the Buggy Host Role</h3> <p >Carra is seeking a <strong >Buggy Host</strong> for Raffles The Red Sea, a full-time position located in Umluj, Tabuk, Saudi Arabia. This role is central to ensuring a refined and comfortable experience for guests, providing essential transportation services within the luxury resort environment.</p> <h3 >Raffles The Red Sea: A Destination Overview</h3> <p >Raffles The Red Sea is part of the kingdom's Red Sea Project, offering visitors access to nature-focused resorts. With 361 rooms, 11 distinct dining concepts including an overwater restaurant, and a Spa, Raffles The Red Sea is designed as a sanctuary of refined elegance and timeless luxury. The property blends Raffles’ renowned graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, providing a curated haven for discerning travelers.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.</li> <li >Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.</li> <li >Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.</li> <li >Conduct daily pre-shift inspections of buggies, including battery levels, tire pressure, and cleanliness, ensuring vehicles are kept in pristine condition.</li> <li >Assist guests with the loading and unloading of luggage or personal items with professionalism and care.</li> <li >Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.</li> <li >Adhere to the resort’s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues affecting energy consumption.</li> <li >Uphold Raffles’ grooming and conduct standards, ensuring every guest interaction reflects bespoke and heartfelt service.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Minimum of 1–2 years of experience in a guest-facing role within a luxury hotel or resort environment.</li> <li >Demonstrated understanding of Ultra-Luxury guest expectations and brand alignment.</li> <li >Experience gained in a pre-opening phase of a luxury establishment is required.</li> </ul> <h3 >Desired Skills and Attributes</h3> <ul > <li >A proactive and anticipatory approach to service, coupled with a strong sense of ownership and accountability.</li> <li >Impeccable grooming and personal presentation, consistent with luxury service standards.</li> </ul> <h3 >Work Environment</h3> <p >This full-time position is based at Raffles The Red Sea in Umluj, Tabuk, Saudi Arabia, operating within a luxury resort setting that prioritizes guest experience and environmental sustainability.</p>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong>Key Responsibilities<br><br><ul><li>Arrival &amp; Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.</li><li>Luggage Management: Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.</li><li>Rooming &amp; Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.</li><li>Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.</li><li>Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.<br><br></li></ul><strong>Qualifications<br><br></strong>Performance Standards &amp; Requirements<br><br><ul><li>Grooming: Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.</li><li>Physical Demands: Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.</li><li>Service Excellence: Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.</li><li>Discretion: Maintain strict confidentiality regarding guest movements and information.<br><br></li></ul><strong>Desired Qualifications<br><br></strong><ul><li>Experience: Typically at least 1–2 years in a luxury 5-star hospitality environment.</li><li>Education: High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.</li><li>Skills: Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<p><em>Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.</em></p><p><br></p><p><strong>Job Title: </strong>Resort Manager – Rooms and Resort operations</p><p><strong>Department: </strong>Executive Office</p><p><strong>Reporting to: </strong>General Manager</p><p><strong>Property: </strong>Shebara Resort</p><p><br></p><p><strong>About Us</strong></p><p>Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.</p><p><br></p><p><strong>The Role</strong></p><p>The Resort Manager will oversee key designated operational departments at a remote, world-class resort, ensuring exceptional guest experiences, operational excellence, and strong financial performance across the assigned areas of responsibility. This hands-on leader will inspire and develop a high-performing team, drive service innovation, and uphold the resort’s iconic luxury standards in a unique and challenging environment. The role requires strategic vision, operational expertise, and the ability to thrive in a remote, isolated setting while delivering an unforgettable guest journey.</p><p><br></p><p><strong>Key Areas of Responsibilities:</strong></p><p>Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Resort Manager, you will need to:</p><p><br></p><p><strong>Executive Leadership &amp; Strategic Oversight</strong></p><ul><li>Act as a trusted deputy to the General Manager and represent the hotel in her absence.</li><li>Participate in the development and execution of the hotel's strategic business plan.</li><li>Foster a culture of excellence, accountability, innovation, and continuous improvement.</li><li>Act as a key owner and stakeholder liaison, ensuring operational priorities, brand commitments, and guest experience standards are consistently represented and delivered.</li><li>Drive cross-departmental collaboration to achieve operational and financial objectives.</li><li>Ensure team’s unity.</li><li>Lead hotel wide operational initiatives.</li><li>Monitor guest satisfaction metrics, online reputation scores, and quality assurance results.</li></ul><p><br></p><p><strong>Engineering and Rooms Divisions, HS&amp;E and Security Oversight</strong></p><p><strong> </strong></p><p><strong>Rooms:</strong></p><ul><li>Support the strategic leadership to Front Office, Guest Relations, Concierge, Housekeeping, Laundry.</li><li>Ensure the highest standards of guest service, personalization, and luxury hospitality.</li><li>Identify opportunities to improve operational efficiencies and guest journey touchpoints.</li><li>Support the rooms division senior leadership leading a culture of excellence.</li><li>Help identify operational challenges and support proactivity on those.</li><li>Conduct regular service quality reviews and luxury standards checks across guest-facing touchpoints to ensure consistency, personalization, and readiness for internal and external quality audits.</li></ul><p><br></p><p><strong>Engineering </strong></p><ul><li>Oversee the Engineering division to ensure optimal functionality, safety, sustainability, and reliability of all hotel facilities.</li><li>Ensure preventive maintenance programs are executed effectively.</li><li>Lead capital expenditure planning and asset preservation strategies.</li><li>Monitor utility consumption and sustainability initiatives.</li><li>Embed responsible operations and sustainability practices into daily resort routines, including resource efficiency, waste awareness, and environmental stewardship.</li><li>Ensure compliance with all safety, regulatory, and environmental requirements.</li><li>Collaborate with General Manager and Finance Director on major projects, renovations, capex and technical improvements.</li></ul><p><br></p><p><strong>Executive Office Projects &amp; Strategic Initiatives</strong></p><ul><li>Lead special projects assigned by the General Manager.</li><li>Support hotel openings, transitions, renovations, and operational transformation initiatives.</li><li>Monitor execution of key strategic priorities and ensure timely delivery.</li><li>Coordinate cross-functional task forces for operational improvement programs.</li><li>Prepare executive presentations, business reviews, and performance reports.</li><li>Champion a culture of quality, service excellence, and continuous improvement, ensuring every guest interaction reflects the hotel's luxury positioning and brand promise.</li></ul><p><br></p><p><strong>Financial &amp; Commercial Performance</strong></p><ul><li>Support achievement of annual budgets, GOP targets, and productivity goals.</li><li>Analyze operational and financial performance indicators.</li><li>Identify cost-saving opportunities while maintaining luxury service standards with no compromises on excellence.</li><li>Partner with Finance and Revenue Management teams to optimize profitability</li><li>Foster a high-performance culture consistent with company values.</li></ul><p><br></p><p><strong>Health, Safety, Environment &amp; Security</strong></p><ul><li>Ensure compliance with all company policies and legal regulations.</li><li>Ensure deliverables are met in terms of company audits and monitor action planning for all items in need of rectification for Safety, Security and Environment</li><li>Lead emergency response preparedness and risk management initiatives.</li><li>Maintain strong crisis readiness for remote-resort operations, including business continuity, emergency communication, evacuation coordination, and operational recovery planning.</li><li>Maintain the highest standards of workplace safety and guest security.</li><li>Manage relationships with security vendors.</li></ul><p><br></p><p><strong>Talent Development</strong></p><ul><li>Mentor and develop department heads and future leaders.</li><li>Promote employee engagement, succession planning, and talent retention.</li><li>Champion learning and development initiatives.</li><li>Foster a high-performance culture consistent with company values.</li><li>Promote colleague wellbeing, accommodation standards, and engagement practices that support retention, resilience, and high performance in a remote resort environment.</li></ul><p><br></p><p><strong>Key Qualifications</strong></p><p><br></p><p><strong>Education and Experience</strong></p><ul><li>Bachelor’s degree in Hospitality Management, Hotel Administration, Business Management, or related field.</li><li>10+ years of progressive leadership experience in luxury hospitality, with significant exposure to resort or remote property operations.</li><li>Proven track record in managing high-performing Rooms integrated resort operations.</li><li>Strong Rooms Division background with the ability to oversee complex guest journeys, housekeeping standards, concierge services, and front office excellence in a luxury resort setting.</li><li>Demonstrated success in driving guest satisfaction, operational excellence, and financial performance in an international luxury environment.</li><li>Strong executive presence with the ability to represent an iconic resort and uphold Forbes-recognized standards of service and quality.</li><li>High level of resilience, adaptability, and sound judgment required to succeed in a remote destination with complex logistics and elevated guest expectations.</li></ul><p><br></p><p><strong>Preferred Qualifications </strong></p><ul><li>Fluency in English required; additional languages considered an advantage.</li><li>Prior experience in remote, island, or ultra-luxury resort environments.</li><li>Demonstrated ability to lead multicultural teams and foster engagement in isolated settings.</li><li>Strong commercial acumen with expertise in room revenue optimization, luxury guest journey design, and service innovation.</li><li>Experience embedding sustainability, responsible tourism, and community engagement initiatives into resort operations.</li><li>Similar experience in a Forbes 5-star property preferred.</li><li>Solid financial discipline with the ability to balance cost control, asset preservation, productivity, and uncompromising luxury service delivery.</li></ul><p><br></p><p><strong>Key Performance Metrics</strong></p><ul><li>Guest satisfaction scores, online reputation rankings, and Forbes/LQA audit results against targets.</li><li>Achievement of GOP, budget, and Rooms Division revenue targets (RevPAR, ADR, occupancy).</li><li>Cost per occupied room, labor productivity, and delivery of cost-saving initiatives.</li><li>Preventive maintenance completion rate and capex projects delivered on time and within budget.</li><li>Utility consumption and sustainability targets aligned with Red Sea Global's environmental commitments.</li><li>HS&amp;E and security audit compliance, timely closure of action items, and incident rates.</li><li>Emergency preparedness, including completion of drills and crisis readiness reviews.</li><li>Colleague engagement, retention, and succession plans in place for key positions.</li><li>Timely delivery of strategic projects and executive reports assigned by the General Manager.</li></ul><p><br></p><p><strong>In Return, </strong></p><p><strong>What We Offer</strong></p><ul><li>Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.</li><li>Competitive compensation package.</li><li>Health Insurance coverage whilst in service.</li><li>A supportive and inclusive work environment that values diversity and collaboration.</li><li>Employee Recognition Programmes.</li></ul><p><br></p><p><strong>Accessibility and Adjustments</strong></p><p>We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.</p><p><br></p><p><em>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.</em></p>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Arrival &amp; Departure Experience<br><br></strong><ul><li>Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible.</li><li>Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail.</li><li>Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards.</li><li>Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand.<br><br></li></ul><strong>Guest Relations &amp; Service Excellence<br><br></strong><ul><li>Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach.</li><li>Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance.</li><li>Record and communicate guest preferences, special occasions, and feedback to personalize future stays.</li><li>Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty.<br><br></li></ul><strong>Operational Excellence<br><br></strong><ul><li>Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies.</li><li>Maintain up-to-date guest profiles and reservations in the property management system.</li><li>Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction.</li><li>Adhere to cash handling procedures and audit standards at all times.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards consistently.</li><li>Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction.</li><li>Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy.<br><br></li></ul><strong>Compliance &amp; Professional Development<br><br></strong><ul><li>Ensure compliance with hotel safety, security, and confidentiality policies.</li><li>Protect guest privacy and handle sensitive information with discretion and integrity.</li><li>Participate in brand training, service culture programs, and continuous development initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Degree or diploma in Hospitality Management or related field is an advantage.</li><li>Experience with hotel property management systems (Opera or equivalent preferred).<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Excellent communication and interpersonal skills.</li><li>Strong attention to detail with high standards of accuracy.</li><li>Ability to multitask while maintaining composure and elegance under pressure.</li><li>Problem-solving mindset with a guest-centric approach.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are highly desirable.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Genuine passion for luxury hospitality and guest service.</li><li>Polished, professional appearance and demeanor.</li><li>Warm, gracious, and confident personality.</li><li>Flexible and willing to work shifts, including weekends and holidays.</li><li>Trustworthy, discreet, and culturally aware.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>Fairmont The Re Sea in Umluj, Saudi Arabia is seeking a skilled and customer-focused Bartender to join our dynamic hospitality team. In this role, you will craft exceptional mocktails and beverages while delivering outstanding service in our upscale resort environment. You will be the face of our bar operations, creating memorable experiences for our guests through your expertise, professionalism, and engaging personality.<br><br>Reporting to the Outlet Supervisor / Outlet Manager, you will be responsible for, but not limited to:<br><br><ul><li>Prepare and serve a variety of non-alcoholic beverages according to established recipes and guest preferences</li><li>Maintain a clean, organized, and well-stocked bar station, ensuring all equipment and glassware are properly maintained</li><li>Provide knowledgeable recommendations on beverage selections and menu offerings to enhance guest satisfaction</li><li>Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments with precision</li><li>Monitor and manage bar inventory, including stock levels, ordering supplies, and minimizing waste</li><li>Adhere to all health, safety, and sanitation regulations</li><li>Collaborate with front-of-house and back-of-house teams to ensure seamless service delivery</li><li>Engage with guests in a friendly and professional manner, building rapport and ensuring repeat visits</li><li>Maintain composure and efficiency during peak service periods in a fast-paced environment</li><li>Follow all company policies and procedures while representing the Raffles brand with excellence<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Proven bartending experience in a luxury hospitality or upscale resort setting</li><li>Comprehensive knowledge of Mocktail preparation, and beverage service standards</li><li>Proficiency with Point of Sale (POS) systems and bar management software</li><li>Strong understanding of non-alcoholic beverages</li><li>Excellent cash handling and inventory management skills</li><li>Exceptional customer service and interpersonal skills with the ability to engage diverse guests</li><li>Physical stamina to stand for extended periods and work in a fast-paced environment</li><li>Attention to detail and commitment to maintaining high standards of cleanliness and presentation</li><li>Knowledge of health, safety</li><li>Strong communication skills in English; multilingual abilities are preferred</li><li>Familiarity with Saudi Arabian culture and hospitality expectations is preferred</li><li>Ability to work flexible schedules, including evenings, weekends, and holidays</li><li>Team player mentality with a positive attitude and willingness to support colleagues</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>Raffles The Red Sea in Umluj, Saudi Arabia is seeking a skilled and customer-focused Bartender to join our dynamic hospitality team. In this role, you will craft exceptional mocktails and beverages while delivering outstanding service in our upscale resort environment. You will be the face of our bar operations, creating memorable experiences for our guests through your expertise, professionalism, and engaging personality.<br><br>Reporting to the Outlet Supervisor / Outlet Manager, you will be responsible for, but not limited to:<br><br><ul><li>Prepare and serve a variety of non-alcoholic beverages according to established recipes and guest preferences</li><li>Maintain a clean, organized, and well-stocked bar station, ensuring all equipment and glassware are properly maintained</li><li>Provide knowledgeable recommendations on beverage selections and menu offerings to enhance guest satisfaction</li><li>Process transactions accurately using the Point of Sale (POS) system and handle cash and card payments with precision</li><li>Monitor and manage bar inventory, including stock levels, ordering supplies, and minimizing waste</li><li>Adhere to all health, safety, and sanitation regulations</li><li>Collaborate with front-of-house and back-of-house teams to ensure seamless service delivery</li><li>Engage with guests in a friendly and professional manner, building rapport and ensuring repeat visits</li><li>Maintain composure and efficiency during peak service periods in a fast-paced environment</li><li>Follow all company policies and procedures while representing the Raffles brand with excellence<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Proven bartending experience in a luxury hospitality or upscale resort setting</li><li>Comprehensive knowledge of Mocktail preparation, and beverage service standards</li><li>Proficiency with Point of Sale (POS) systems and bar management software</li><li>Strong understanding of non-alcoholic beverages</li><li>Excellent cash handling and inventory management skills</li><li>Exceptional customer service and interpersonal skills with the ability to engage diverse guests</li><li>Physical stamina to stand for extended periods and work in a fast-paced environment</li><li>Attention to detail and commitment to maintaining high standards of cleanliness and presentation</li><li>Knowledge of health, safety</li><li>Strong communication skills in English; multilingual abilities are preferred</li><li>Familiarity with Saudi Arabian culture and hospitality expectations is preferred</li><li>Ability to work flexible schedules, including evenings, weekends, and holidays</li><li>Team player mentality with a positive attitude and willingness to support colleagues</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.<br><br></li></ul><strong>Health, Safety &amp; Hygiene<br><br></strong><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.<br><br></li></ul><strong>Teamwork &amp; Communication<br><br></strong><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Experience &amp; Education<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul>Additional Information<br><br><strong>What’s In It For You...<br><br></strong><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.<br><br></li></ul><strong>Health, Safety &amp; Hygiene<br><br></strong><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.<br><br></li></ul><strong>Teamwork &amp; Communication<br><br></strong><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul>Additional Information<br><br><strong>What’s In It For You...<br><br></strong><ul><li>The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.</li><li>Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>A competitive package and excellent opportunities for professional growth.</li><li>Outstanding discounts across the global Accor and luxury brand network.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.</li><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.</li><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.</li><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.</li><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong>This position is open to <strong>Saudi Nationals only</strong>.<br><br><strong>Experience &amp; Education<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong communication skills in English; additional languages are an advantage.</li><li>Excellent interpersonal and guest engagement skills.</li><li>Ability to work efficiently in a fast-paced, high-pressure environment.</li><li>Strong attention to detail and commitment to service excellence.</li><li>Ability to work collaboratively within a diverse team.</li><li>Good time management and multitasking abilities.</li><li>Well-groomed, professional appearance and positive attitude.</li><li>Flexibility to work various shifts, including weekends and public holidays.</li><li>Knowledge of food safety, hygiene, and service standards.</li><li>Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.<br><br></li></ul>Additional Information<br><br><strong>Why join Fairmont The Red Sea?<br><br></strong><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.</li><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.</li><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.</li><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.</li><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong communication skills in English; additional languages are an advantage.</li><li>Excellent interpersonal and guest engagement skills.</li><li>Ability to work efficiently in a fast-paced, high-pressure environment.</li><li>Strong attention to detail and commitment to service excellence.</li><li>Ability to work collaboratively within a diverse team.</li><li>Good time management and multitasking abilities.</li><li>Well-groomed, professional appearance and positive attitude.</li><li>Flexibility to work various shifts, including weekends and public holidays.</li><li>Knowledge of food safety, hygiene, and service standards.</li><li>Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.<br><br></li></ul>Additional Information<br><br><strong>Why join Fairmont The Red Sea?<br><br></strong><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.<br><br></li></ul><strong>Health, Safety &amp; Hygiene<br><br></strong><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.<br><br></li></ul><strong>Teamwork &amp; Communication<br><br></strong><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Experience &amp; Education<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong communication skills in English; additional languages are an advantage.</li><li>Excellent interpersonal and guest engagement skills.</li><li>Ability to work efficiently in a fast-paced, high-pressure environment.</li><li>Strong attention to detail and commitment to service excellence.</li><li>Ability to work collaboratively within a diverse team.</li><li>Good time management and multitasking abilities.</li><li>Well-groomed, professional appearance and positive attitude.<br><br></li></ul><strong>Additional Requirements<br><br></strong><ul><li>Flexibility to work various shifts, including weekends and public holidays.</li><li>Knowledge of food safety, hygiene, and service standards.</li><li>Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.<br><br></li></ul>Additional Information<br><br><strong>Why join Raffles The Red Sea?<br><br></strong><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul>

<h3 >About the Role and Resort</h3> <p >Raffles Hotels &amp; Resorts is seeking a <strong >Waiter/Waitress (Mandarin speaker)</strong> for a full-time position at the Raffles &amp; Fairmont Red Sea property in <strong >Umluj, Tabuk</strong>. This role is part of a groundbreaking, nature-focused resort within the Kingdom’s Red Sea Project. The resort features 361 rooms, eleven distinct dining concepts, including overwater restaurants, and a spa. It is situated next to an 18-hole championship golf course and sets new standards in sustainable development along 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, and rich marine habitats.</p> <h3 >Guest Service and Engagement</h3> <p >The Waiter/Waitress is responsible for delivering exceptional food and beverage service, ensuring guest satisfaction through attentive and professional interactions.</p> <ul > <li >Provide courteous, professional, and efficient food and beverage service at all times.</li> <li >Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li> <li >Present menus proactively and offer detailed explanations of dishes and beverages.</li> <li >Maintain comprehensive product knowledge of all menu items, daily specials, and beverage offerings.</li> <li >Handle guest feedback professionally and report any concerns to the Manager on Duty.</li> </ul> <h3 >Operational Duties</h3> <p >This role involves executing daily service operations efficiently and maintaining a high standard of presentation and organization within the dining areas.</p> <ul > <li >Serve and clear food and beverage items in a timely and unobtrusive manner.</li> <li >Ensure tables are properly set, cleared, and reset according to service standards.</li> <li >Support team members with food running, table service, and station refills.</li> <li >Act as a liaison between Front of House and Back of House to ensure smooth service flow.</li> <li >Follow opening and closing checklists to ensure seamless operations.</li> <li >Maintain cleanliness and organization of service stations at all times.</li> </ul> <h3 >Standards and Compliance</h3> <p >The Waiter/Waitress is expected to uphold all financial, quality, health, and safety standards set by the company and regulatory bodies.</p> <ul > <li >Support daily financial targets and operational goals of the outlet.</li> <li >Adhere to all financial handling procedures as per company guidelines.</li> <li >Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.</li> <li >Ensure full compliance with HACCP and FIFO standards.</li> <li >Follow all health, safety, and emergency procedures, including evacuation protocols.</li> <li >Report hazards and maintenance issues through appropriate systems.</li> </ul> <h3 >Team Collaboration and Professionalism</h3> <p >This position requires strong teamwork, effective communication, and adherence to professional standards to contribute to overall hotel operations and sustainability efforts.</p> <ul > <li >Maintain effective communication with colleagues and management.</li> <li >Attend all briefings, meetings, and training sessions as required.</li> <li >Support other departments when needed and contribute to overall hotel operations.</li> <li >Uphold grooming and presentation standards at all times.</li> <li >Perform any additional duties or special projects assigned by management.</li> <li >Demonstrate accountability and ownership within the workplace.</li> <li >Contribute to sustainability initiatives and responsible operational practices.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should meet the following requirements:</p> <ul > <li >0-1 years of experience in a waiter/waitress role, preferably within a luxury hospitality environment.</li> <li >Fluency in Mandarin is required for this position.</li> <li >Ability to work full-time in Umluj, Tabuk.</li> </ul>

<h3 >About the Role</h3> <p >Red Sea Global is seeking a <strong >Reception &amp; Retail Specialist</strong> to join our team in Umluj, Tabuk, Saudi Arabia. This full-time, site-based role is crucial for delivering an exceptional first impression and a seamless guest experience at the Center. As the primary point of contact for visitors, this position shapes the overall guest journey through professional engagement, efficient administration, and high-quality retail operations, aligning with luxury hospitality expectations.</p> <p >The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure smooth daily operations while maximizing sales performance and maintaining service standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Support the Center Manager in day-to-day operations and overall performance, maintaining a professional and welcoming reception and retail environment.</li> <li >Execute all sales transactions professionally, accurately, and with a customer focus.</li> <li >Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting, overseeing purchasing budgets and ensuring optimal stock levels.</li> <li >Provide operational support across multiple sites, including remote work and on-site visits as required.</li> <li >Collaborate with the Center Manager in the setup and operational readiness of the Center during the pre-opening phase.</li> <li >Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.</li> <li >Develop a thorough understanding of retail products, services, activities, courses, and programs offered within the destination, including guest eligibility criteria.</li> <li >Ensure all activities and services delivered through the Center meet professional and operational standards post-opening.</li> <li >Manage and oversee daily retail operations in line with company policies, maintaining accurate records of retail transactions, inventory, and reporting.</li> <li >Implement strategies to enhance customer satisfaction, increase sales, and improve profitability, ensuring effective merchandising of products.</li> <li >Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.</li> <li >Support activity registrations, equipment rentals, and coordination between guests and operational teams, acting as a key communication link.</li> <li >Maintain strong working relationships with internal teams and external stakeholders.</li> <li >Ensure compliance with all safety, environmental, and quality standards and procedures, promoting a safe, clean, and organized working environment.</li> <li >Adhere to all company policies, SOPs, and operational guidelines, maintaining accurate documentation, reporting, and administrative records.</li> <li >Identify opportunities to enhance operational efficiency, customer experience, and retail performance, contributing to process improvements.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Proven experience in hospitality, retail, or front-office operations.</li> <li >Demonstrated track record in sales and customer service delivery.</li> <li >Familiarity with reception and retail operational practices and procedures.</li> </ul> <h3 >Core Competencies</h3> <ul > <li >Strong customer service orientation with a proactive, "can-do" attitude.</li> <li >Commercial awareness with strong sales and upselling capabilities.</li> <li >Highly organized with strong attention to detail.</li> <li >Ability to work effectively in a fast-paced, dynamic, and multicultural environment.</li> <li >Strong interpersonal skills with the ability to engage high-end clientele.</li> <li >Problem-solving skills with the ability to handle guest requests and complaints effectively.</li> <li >Professional presentation aligned with luxury hospitality standards.</li> <li >Ability to work both independently and collaboratively within a team.</li> </ul> <h3 >Desirable Skills</h3> <ul > <li >Interest or background in marine conservation, sustainability, or environmental education.</li> <li >Experience in resort, dive center, or tourism-related environments.</li> </ul> <h3 >Work Environment</h3> <p >This role operates within a luxury destination environment, requiring high standards of service delivery. It demands flexibility to work varied shifts, including weekends and peak seasons. The position involves both front-facing guest interaction and essential administrative responsibilities, playing a key role in delivering a memorable and engaging guest experience while supporting commercial objectives.</p>