Collection Specialist Jobs - Al Ahsa Saudi

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Debt Collector is responsible for managing and collecting outstanding customer receivables to ensure timely cash collection and maintain a healthy accounts receivable portfolio. The role works closely with the Sales Team, Customer Service, Finance, and customers to resolve payment issues, reduce overdue balances, and support the achievement of the company's cash flow objectives while maintaining strong customer relationships.<br><br>Key Responsibilities<br><br>Collection & Receivables Management<br><br>Monitor customer accounts and outstanding balances on a regular basis. Conduct collection activities through phone calls, emails, customer visits, and formal correspondence. Follow up on due and overdue invoices to ensure timely payment collection. Maintain accurate records of collection activities, customer commitments, and payment schedules. Prepare and distribute customer statements and aging reports. Reconcile customer accounts and investigate outstanding discrepancies. Sales Support<br><br>Collaborate closely with the Sales Team to resolve customer payment issues and collection disputes. Support sales operations by providing customer credit and payment status information. Participate in customer meetings when required to discuss outstanding balances and payment plans. Escalate high-risk accounts and collection concerns to management and relevant sales personnel. Assist in evaluating customer creditworthiness and recommending credit limits. Dispute Resolution<br><br>Coordinate with customers and internal departments to resolve invoice disputes, delivery concerns, pricing discrepancies, and other payment-related issues. Track disputed invoices and ensure timely resolution to facilitate collection. Maintain positive and professional relationships with customers while enforcing company credit policies. Reporting & Compliance<br><br>Prepare weekly and monthly collection status reports. Monitor customer aging, overdue balances, and collection performance indicators. Ensure compliance with company financial policies and internal control procedures. Identify collection risks and recommend corrective actions to management. Support internal and external audit requirements related to receivables. <br><br>Qualifications<br><br>Qualifications<br><br>Education:<br><br>Bachelor's degree or Diploma in Finance, Accounting, Business Administration, or related field Experience:<br><br>0-3 years in collections, accounts receivable, or credit control Experience with B2B customer accounts and sales-oriented environments Background in construction, building materials, industrial, or manufacturing sectors preferred<br><br>Additional Information<br><br>Language skills (level):<br><br>English (Fluent) Arabic (Fluent) We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Who Are we? Al Etihad Cooperative Insurance Company is a public joint-stock company established in the Kingdom of Saudi Arabia under a decision from the Council of Ministers and a royal decree as a cooperative insurance company. The company’s paid-up capital is 500 million Saudi Riyals. The company is an extension of United Insurance Company, which was founded in the Kingdom of Bahrain in 1983 as a foreign company to conduct insurance operations in Saudi Arabia. In 2008, the company was listed for public subscription and was registered in the Saudi Stock Exchange (Tadawul) under the symbol 8170. The company is subject to the supervision and regulation of the Saudi Insurance Authority and is licensed to operate in all types of insurance, including general insurance, medical insurance, motor insurance, and protection & savings insurance. The company’s experience and commitment to serving its customers have made United one of the pioneers in the insurance industry in the Kingdom. The company also has a wide network of offices and regional outlets to ensure proximity to its customers across the Kingdom. Additionally, the company has a dedicated team that strives to deliver the highest level of service to its clients.<br>Qualifications and Requirements:Location: Head Office – Al Khobar Experience: Preferred 7+ years in the insurance industry. Education: Bachelor’s Degree or Diploma. Language: Excellent proficiency in English (spoken and written). Nationality: Saudi Nationals Only.<br>Key Responsibilities:Direct supervision and work planning for recovery collection supervisors, including coordination and ongoing follow-up at the company level. Developing an appropriate plan for the collection of the company’s receivables. Formulating a policy for escalation in claims and the necessary procedures in cases where clients delay payment, in accordance with the collection system established for that purpose. Monitoring reimbursement transactions with other insurance companies and ensuring the collection and recovery of funds owed to the company. Coordinating with all departments within the company to meet the requirements of the department. Submitting various reports related to collections and outstanding client balances accurately and on time to the parties concerned. Ensuring the correct distribution of client-related tasks among employees. Distributing the annual target among employees. Reviewing technical records related to reimbursements under settlement and collected reimbursements.

Role Summary Own end-to-end receivables and collections for Tru KKer's Saudi Arabia and Bahrain markets — driving DSO reduction, cash recovery, and healthy ageing across the enterprise customer portfolio.<br>Key Responsibilities Own the AR/collections target for both KSA and Bahrain, driving cash collection against monthly and quarterly cash-flow goals. Manage the full order-to-cash cycle — invoicing accuracy, timely dispatch of invoices/SOAs, dispute resolution, and reconciliation of customer accounts. Reduce DSO and overdue ageing buckets through structured follow-up, escalation paths, and payment-plan negotiation with defaulting accounts. Work closely with Sales/KAM, Operations and Finance to resolve billing disputes, POD issues and documentation gaps that block payment. Assess credit risk on new and existing customers; recommend credit limits, payment terms, and account holds where required. Lead and coach the collections team across both markets; set targets, monitor daily collection activity and portfolio allocation. Maintain accurate ageing reports, provisioning inputs, and collection forecasts for management review. Manage escalated and legal-stage accounts, coordinating with legal/external agencies where recovery is at risk. Ensure compliance with local regulations and VAT/invoicing requirements in both KSA and Bahrain.<br>Requirements Bachelor's degree in Finance, Accounting, Commerce or related field; CA/CPA/MBA preferred.6–10 years in B2B collections / accounts receivable / credit control, with at least 2–3 years in a managerial role. Prior GCC experience essential; exposure to both KSA and Bahrain markets strongly preferred. Proven track record of DSO reduction and recovery of aged receivables in a high-volume B2B environment. Logistics, transportation or supply-chain industry experience preferred. Strong negotiation and escalation skills with enterprise customers. Working knowledge of ERP systems and advanced Excel; familiarity with KSA VAT/e-invoicing (ZATCA) an advantage. English fluency required; Arabic strongly preferred given the KSA/Bahrain customer base. Valid KSA driving licence and willingness to travel to Bahrain as needed.

Role Summary Own end-to-end receivables and collections for Tru KKer's Saudi Arabia and Bahrain markets — driving DSO reduction, cash recovery, and healthy ageing across the enterprise customer portfolio.<br>Key Responsibilities Own the AR/collections target for both KSA and Bahrain, driving cash collection against monthly and quarterly cash-flow goals. Manage the full order-to-cash cycle — invoicing accuracy, timely dispatch of invoices/SOAs, dispute resolution, and reconciliation of customer accounts. Reduce DSO and overdue ageing buckets through structured follow-up, escalation paths, and payment-plan negotiation with defaulting accounts. Work closely with Sales/KAM, Operations and Finance to resolve billing disputes, POD issues and documentation gaps that block payment. Assess credit risk on new and existing customers; recommend credit limits, payment terms, and account holds where required. Lead and coach the collections team across both markets; set targets, monitor daily collection activity and portfolio allocation. Maintain accurate ageing reports, provisioning inputs, and collection forecasts for management review. Manage escalated and legal-stage accounts, coordinating with legal/external agencies where recovery is at risk. Ensure compliance with local regulations and VAT/invoicing requirements in both KSA and Bahrain.<br>Requirements Bachelor's degree in Finance, Accounting, Commerce or related field; CA/CPA/MBA preferred.6–10 years in B2B collections / accounts receivable / credit control, with at least 2–3 years in a managerial role. Prior GCC experience essential; exposure to both KSA and Bahrain markets strongly preferred. Proven track record of DSO reduction and recovery of aged receivables in a high-volume B2B environment. Logistics, transportation or supply-chain industry experience preferred. Strong negotiation and escalation skills with enterprise customers. Working knowledge of ERP systems and advanced Excel; familiarity with KSA VAT/e-invoicing (ZATCA) an advantage. English fluency required; Arabic strongly preferred given the KSA/Bahrain customer base. Valid KSA driving licence and willingness to travel to Bahrain as needed.