Collection Specialist Jobs - Makkah Saudi

<p>Jidel Company announces the opening of order delivery opportunities on a commission basis.</p><p>Delivery representatives are required for Jidel Company.</p><p>The vehicle, phone calls, and fuel are the responsibility of the representative.</p><p>Shipments are received in the morning, and returns are processed the same day in the evening after finishing deliveries.</p><p><br>Required application documents:</p><p>Copy of residency permit (Iqama)</p><p>Copy of driver's license</p><p>Copy of vehicle registration (Istimara)</p><p>Copy of passport</p><p>&nbsp;</p><p>Work is currently only within Makkah and Taif.</p><p>&nbsp;</p>

<p><strong><u>Job Purpose</u></strong></p><p><br></p><p>Monitor various Written off and NPL (non-performing loans) portfolios’ activities within the Retail Banking to collect the bank's rights from defaulting clients through the collection team and the lawyers’ team.</p><p><br></p><p><strong><u>Key Accountabilities</u></strong></p><p><br></p><p><strong>Collection / Legal Action:</strong></p><ul><li>Maintain the Follow up with the defaulting clients to collect the rights of the bank through negotiation with clients and filing lawsuits against them when needed with the participation of the collection team and supervising them in order to collect the bank's rights</li><li>Review the financial studies on applications for filing lawsuits</li><li>Follow-up clients of the Kafalah program for collection and claim confiscation of their sponsorship</li><li>Monitor the Follow-up with clients in the payment of scheduling installments and urge them to pay.</li></ul><p><br></p><p><strong>Policies, Processes &amp; Procedures</strong></p><ul><li>Review all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li><li>Adhere to the Bank’s AML/CTF policy, guidelines and all SAMA’s regulations relating to account opening, KYC and Customer Due Diligence.</li><li>Adhere to the Bank’s Cyber Security policies, and all SAMA regulations. Ensure to support SNB to comply with internal, national, and international Cyber Security controls and regulations.</li></ul><p><br></p><p><strong>Internal Processes and Practices (Collection, NPL, Retail Litigation)</strong></p><ul><li>Coordinate the strategy of legal Retail collection management and monitor the performance of implementation to ensure the achievement of objectives.</li><li>Monitor the Follow-up with legal positioning of collection clients to find out the developments related to their accounts</li><li>Work on the financial and accounting constraints of the defaulting clients in the retail collection portfolio</li><li>Review and study offers submitted by clients and completing what is necessary to present them to the competent internal authorities</li><li>Maintain various litigation and dispute settlement activities and negotiations in order to ensure that all legal rights are protected.</li></ul><p><br></p><p><strong>Reporting:</strong></p><ul><li>Prepare reports on collection management periodically every quarter.</li></ul><p><br></p><p><strong>Related Assignments:</strong></p><ul><li>Perform other related duties or assignments as directed.</li></ul><p><br></p><p><strong><u>Qualifications, Experience, Skills &amp; Competencies</u></strong></p><p><strong><u> </u></strong></p><p><strong>Education:</strong></p><ul><li>Bachelor’s degree in Law or any related field</li></ul><p><br></p><p><strong>Experience:</strong></p><ul><li>1-2 years of experience in the field of law and banks</li></ul><p><br></p><p><strong>Skills &amp; Competencies:</strong></p><ul><li>Knowledge of law and regulations in Saudi Arabia.</li><li>Negotiation and persuasion skills.</li><li>Problem solving skill</li><li>Advanced planning &amp; organizing Skills</li><li>Advanced negotiation skills</li><li>Legal report drafting skill</li></ul><p><br></p>

<h3 >About the Role</h3> <p >Master Works is seeking an experienced <strong >Service Delivery Manager (SDM)</strong> with prior exposure to Data &amp; Integration Managed Services. This full-time role, based in Makkah, Saudi Arabia, involves overseeing service delivery, managing client relationships, and ensuring the successful and timely delivery of services in line with agreed SLAs and business requirements. The SDM will coordinate with technical teams, monitor service performance, manage escalations and risks, and drive continuous improvement to ensure operational excellence and high client satisfaction.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage end-to-end service delivery for Data &amp; Integration Managed Services, ensuring services are delivered according to agreed SLAs, KPIs, and contractual commitments.</li> <li >Act as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of customer satisfaction.</li> <li >Lead and coordinate service delivery teams across Data Engineering, Integration, ETL, APIs, and related technologies.</li> <li >Monitor service performance, operational KPIs, SLAs, incidents, risks, and service improvement initiatives.</li> <li >Manage project and service delivery plans, ensuring milestones, deliverables, resources, and budgets are effectively controlled.</li> <li >Coordinate with technical teams, project managers, vendors, and business stakeholders to resolve operational and delivery issues.</li> <li >Identify delivery risks and dependencies and implement appropriate mitigation and escalation plans.</li> <li >Prepare and present regular service performance reports, dashboards, and management updates to clients and senior leadership.</li> <li >Drive Continuous Service Improvement (CSI) initiatives to improve service quality, efficiency, and customer experience.</li> <li >Ensure proper governance, documentation, change management, incident management, and problem management processes are followed.</li> <li >Support resource planning, capacity management, onboarding, and performance management of service delivery teams.</li> <li >Manage escalations and ensure timely resolution of critical incidents and customer concerns.</li> </ul> <h3 >Required Qualifications</h3> <ul > <li >A minimum of <strong >8 years of experience</strong> in Project Management and Data &amp; Integration Managed Services.</li> <li >PMP or PRINCE2 certification is preferred.</li> </ul> <h3 >Essential Skills and Attributes</h3> <ul > <li >Strong project management capabilities.</li> <li >Proven stakeholder management skills.</li> <li >Excellent communication abilities.</li> <li >A focus on operational excellence and client satisfaction.</li> <li >Ability to coordinate effectively with technical teams.</li> </ul> <h3 >Work Environment and Location</h3> <p >This is a full-time position with Master Works, located in Makkah, Saudi Arabia. The role operates within a dynamic environment focused on delivering high-quality managed services.</p> <h3 >Application Information</h3> <p >Candidates who meet the specified requirements for this Service Delivery Manager role are encouraged to submit their application.</p>