Ticket Agent Jobs in Saudi
538 Jobs Found
Saudi - Al Damam
<p>A female or male employee is required to work on the Galileo airline reservation system and also on the general hotel reservation system.</p>
TAJ TRAVEL AND TOURISM
Saudi - Jeddah
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Requirements:- Good knowledge in Gds Amadeus and hotel booking,Excel and Excellent communication skills and customer services skills Fluent in English spoken</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Exprience 2-3 years in travel agency</p><p>Ticketing Amadeus,Reissue,Refund</p><p>Hotel booking</p><p>Excel</p><p><br></p><p></p></section>
Saudi - Jeddah
Key Responsibilities Arrange domestic and international flight bookings. Book hotels, transportation, and other travel services. Process ticket changes, cancellations, refunds, and reissues. Coordinate travel requests with employees, HR, and travel agencies. Ensure travel documents and approvals are complete. Maintain travel records and prepare basic travel reports. Support project mobilization/demobilization and VIP travel. Assist in resolving travel-related issues and ensuring timely service. Qualifications & Experience Bachelor's degree or equivalent.3–5 years of experience in corporate ticketing or travel management. Knowledge of airline reservation systems (Amadeus, Galileo, or Sabre). Experience in construction or real estate is an advantage. Skills Airline ticketing systems Organization and time management Communication and customer service Attention to detail Problem-solving
Saudi
<h2 class="h5">Job description</h2>
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<span></span><p><span>From Land to Sea – Active Experiences in Nature’s Purest Form </span></p><br><br>
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<p><span><span>Red Sea Sports s Entertainment (RSSE) </span>is a dedicated subsidiary of <span>Red Sea Global (RSG)</span>, responsible for designing and delivering outstanding land and marine experiences at <span>The Red Sea destination</span>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <span>Galaxea</span>, adventure activities via <span>Akun</span>, and leisure experiences delivered by <span>WAMA</span>.RSSE plays a key strategic role in the partnership between <span>Red Sea Global </span>and the <span>Saudi Olympic s Paralympic Committee</span>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <span>Saudi Vision 2030</span>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p><br><br>
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<p><span><strong>Job Purpose</strong></span></p><br><br>
<br>
<ul>
<li><span>The Admin Assistant – Booking will provide administrative and booking support for RSSE (AKUN, WAMA, GALAXEA) experiences and guest experience activities. The role is responsible for maintaining accurate booking records, coordinating guest enquiries, updating schedules and availability, supporting communication between guests and operations teams, and helping ensure a smooth and professional booking experience from enquiry through completion.</span></li>
</ul>
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<p><span><strong>Job Responsibilities</strong></span></p><br><br>
<br>
<ul>
<li><span>Support day-to-day administration of guest bookings for RSSE activities and experiences of Akun, Wama and Galaxea.</span></li>
<li><span>Receive, log, and respond to booking enquiries in a timely and professional manner.</span></li>
<li><span>Maintain booking systems, calendars, schedules, availability, guest details, time slots, amendments, and cancellations accurately.</span></li>
<li><span>Prepare and send booking confirmations, updates, and relevant information to guests and internal teams.</span></li>
<li><span>Coordinate with operations teams to ensure guest requirements, activity details, timings, and special requests are clearly communicated.</span></li>
<li><span>Monitor schedules to avoid duplicated bookings, overlapping time slots, or incomplete booking information.</span></li>
<li><span>Provide administrative support for reports on bookings, cancellations, attendance, guest requirements, and other reservation matters.</span></li>
<li><span>Monitor and manage e-mail address of the different brands.</span></li>
<li><span>Support pre-activity communication by sharing accurate information on RSSE experiences, activity requirements, timings, and guest preparation details.</span></li>
<li><span>Assist guests with booking changes, cancellations, and general enquiries while maintaining a high standard of customer service.</span></li>
<li><span>Follow up with guests or internal teams where required to support feedback collection and service improvement.</span></li>
<li><span>Maintain organised records, trackers, shared folders, and booking documentation in line with internal requirements.</span></li>
<li><span>Support coordination with relevant departments to ensure a seamless booking and guest experience process.</span></li>
<li><span>Identify simple improvements in booking administration, data accuracy, communication flow, and scheduling efficiency.</span></li>
<li><span>Promote awareness of RSSE activities and experiences, including wider portfolio offerings where appropriate.</span></li>
</ul>
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<p><span><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p><br><br>
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<ul>
<li><span>Follow all relevant RSSE and functional policies, processes, standard operating procedures, and instructions.</span></li>
<li><span>Prepare accurate and timely booking updates, trackers, and reports to support operational and management requirements.</span></li>
<li><span>Maintain confidentiality and accuracy when handling guest, booking, and operational information.</span></li>
</ul>
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<p><span><strong>Safety, Quality & Environment</strong></span></p><br><br>
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<ul>
<li><span>Apply relevant safety, quality, and environmental management requirements when coordinating booking information and guest communications.</span></li>
<li><span>Ensure operational teams receive accurate details needed to support safe and high-quality activity delivery.</span></li>
</ul>
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<p><span><strong>Continuous Improvement</strong></span></p><br><br>
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<ul>
<li><span>Contribute to improvements in booking administration, guest communication, data tracking, and reporting processes.</span></li>
<li><span>Share observations or recurring booking issues with the line manager to support better planning and service delivery.</span></li>
</ul>
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<p><span><strong>Job Requirements</strong></span></p><br><br>
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<p><span><strong>Experience and Capabilities</strong></span></p><br><br>
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<ul>
<li><span>High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service is preferred.</span></li>
<li><span>Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role.</span></li>
<li><span>Experience in Saudi Arabia, tourism, adventure activities, hospitality, or destination operations is advantageous.</span></li>
<li><span>Good working knowledge of Microsoft Office, especially Outlook, Excel, Word, and Teams.</span></li>
<li><span>Experience using online booking systems, CRM tools, reservation platforms, or data-entry systems is preferred.</span></li>
<li><span>Strong data accuracy, record keeping, and scheduling coordination skills.</span></li>
<li><span>Ability to support flexible operational requirements, including weekends or peak periods where needed.</span></li>
</ul>
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<p><span><strong>Skills</strong></span></p><br><br>
<br>
<ul>
<li><span>Clear written and spoken English; Arabic or another language is an advantage.</span></li>
<li><span>Customer-focused, polite, calm, and professional in guest communication.</span></li>
<li><span>Highly organised, detail-oriented, and able to manage multiple booking requests at the same time.</span></li>
<li><span>Able to follow instructions, escalate issues appropriately, and work with minimal supervision once trained.</span></li>
<li><span>Strong teamwork, coordination, time management, and follow-up skills.</span></li>
<li><span>Comfortable working in a fast-paced operational environment.</span></li>
</ul>
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<p><span><strong>Job Context</strong></span></p><br><br>
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<ul>
<li><span>The role supports booking administration for RSSE guest experiences and adventure activities. Accuracy, responsiveness, internal coordination, and professional guest communication are critical to the success of the role.</span></li>
</ul>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Makkah
<h3><strong>About the Role</strong></h3><p>Accor is seeking a <strong>Reservation Agent</strong> to join its team. This <strong>full-time</strong> position is suitable for candidates with <strong>0-1 years of experience</strong> in a related field. The Reservation Agent plays a key role in managing guest accommodation inquiries and bookings, contributing to the overall guest experience.</p><h3><strong>About Accor</strong></h3><p>Accor is a global leader in the hospitality sector. The company is committed to fostering an environment where individuals can develop professionally and find purpose in their work. Accor supports its employees in their daily growth and learning, aiming to build tomorrow's hospitality together.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.</li><li>Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.</li><li>Accurately record all required reservation information in our Property Management System.</li><li>Upsell room types and additional services to maximize revenue while meeting guest needs.</li><li>Provide detailed information about our property, amenities, and local attractions.</li><li>Collaborate with other departments to ensure guest requests and special requirements are met.</li><li>Handle changes, cancellations, and special requests with a customer-centric approach.</li><li>Maintain up-to-date knowledge of room availability, rates, and promotional offers.</li><li>Assist in resolving customer complaints and concerns in a timely and professional manner.</li><li>Contribute to the continuous improvement of our reservation processes and guest experience.</li></ul><h3><strong>Qualifications and Experience</strong></h3><p>Applicants for this position should have <strong>0-1 years of experience</strong> in a relevant field, such as reservations, customer service, or hospitality.</p><h3><strong>Work Type</strong></h3><p>This is a <strong>full-time</strong> employment opportunity within the Accor team.</p><h3><strong>Application Process</strong></h3><p>Interested candidates are invited to submit their application through the designated portal.</p>
Saudi - Medina
<h3 >About the Role</h3>
<p >Accor is seeking a <strong >Reservation Agent</strong> to join our team in Medina, Al Madinah, Saudi Arabia. This is a full-time position designed for candidates with 0-1 years of experience. The Reservation Agent will be responsible for managing guest bookings and ensuring a positive experience from the initial point of contact.</p> <h3 >Role Summary</h3>
<p >As a Reservation Agent, you will serve as the primary contact for guests, delivering professional service and facilitating a seamless booking process. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving business success and building lasting relationships with our clientele within a dynamic team environment in Madinah.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor.</li>
<li >Efficiently process accommodation bookings for diverse market segments, including leisure travelers, business clients, and group reservations.</li>
<li >Accurately input and maintain all reservation information in the Property Management System, ensuring data integrity.</li>
<li >Strategically upsell room types and complementary services to maximize revenue while addressing guest needs and preferences.</li>
<li >Provide comprehensive information about the property, amenities, facilities, and local attractions in Madinah to enhance the guest experience.</li>
<li >Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled.</li>
<li >Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication.</li>
<li >Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages.</li>
<li >Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner.</li>
<li >Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions.</li>
<li >Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence.</li>
</ul> <h3 >Candidate Requirements</h3>
<ul >
<li >0-1 years of experience in a relevant customer service or hospitality role.</li>
<li >Flexible availability to work various shifts, including weekends and holidays as required.</li>
<li >Customer-focused attitude with a genuine passion for delivering exceptional service.</li>
<li >Proven ability to work collaboratively and supportively within a team environment.</li>
<li >Knowledge of local Madinah attractions and cultural awareness is advantageous.</li>
</ul> <h3 >About Accor</h3>
<p >Accor is a global hospitality group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. Accor is committed to offering numerous opportunities for professional development and advancement. The company embodies a vision of responsible hospitality, where every gesture, smile, and action contributes to creating a positive and memorable impact for customers, colleagues, and the planet.</p> <h3 >Application Information</h3>
<p >Candidates interested in this <strong >full-time</strong> Reservation Agent position in Medina are encouraged to apply.</p>
AccorHotel
Saudi - Medina
<p>We are seeking a professional and customer-focused Reservation Agent to join our dynamic team in Madinah, Saudi Arabia. As a Reservation Agent, you will serve as the first point of contact for our guests, delivering exceptional service and ensuring a seamless booking experience. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving our business success while building lasting relationships with our clientele.</p><p>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor</p><p>Efficiently process accommodations bookings for diverse market segments, including leisure travelers, business clients, and group reservations</p><p>Accurately input and maintain all reservation information in our Property Management System while ensuring data integrity</p><p>Strategically upsell room types and complementary services to maximize revenue while genuinely addressing guest needs and preferences</p><p>Provide comprehensive information about our property, amenities, facilities, and local attractions in Madinah to enhance the guest experience</p><p>Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled</p><p>Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication</p><p>Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages</p><p>Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner</p><p>Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions</p><p>Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent command of English with clear verbal and written communication skills</li><li>Professional telephone etiquette and strong interpersonal abilities</li><li>Proficiency with Property Management Systems (such as Opera) and Microsoft Office applications</li><li>Detail-oriented mindset with the ability to multitask effectively in a dynamic environment</li><li>Strong problem-solving capabilities and ability to make sound decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays as required</li><li>Customer-focused attitude with a genuine passion for delivering exceptional service</li><li>Proven ability to work collaboratively and supportively within a team environment</li><li>Strong organizational skills, time management abilities, and meticulous attention to detail</li><li>Knowledge of local Madinah attractions and cultural awareness is advantageous</li><li>Proficiency in additional languages beyond English is preferred</li><li>Demonstrated conflict resolution and guest service recovery experience</li><li>Ability to handle high call volumes and maintain composure under pressure</li></ul>
Saudi - Saudi Arabia
<p>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels</p><p>Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings</p><p>Accurately record all required reservation information in our Property Management System</p><p>Upsell room types and additional services to maximize revenue while meeting guest needs</p><p>Provide detailed information about our property, amenities, and local attractions in Phu Quoc</p><p>Collaborate with other departments to ensure guest requests and special requirements are met</p><p>Handle changes, cancellations, and special requests with a customer-centric approach</p><p>Maintain up-to-date knowledge of room availability, rates, and promotional offers</p><p>Assist in resolving customer complaints and concerns in a timely and professional manner</p><p>Contribute to the continuous improvement of our reservation processes and guest experience</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Guest focused personality is essential</li><li>Additional Information experience is an asset</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul>
AccorHotel
Saudi - Medina
<p>Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system</p><p><strong>Desired Candidate Profile</strong></p><p>English Language - 1-2 year experience in luxury hotels Guest focused personality is essential</p>
Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.</p><br><br>Job Description<br><br><ul><li>Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.</li><li>Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.</li><li>Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.</li><li>Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.</li><li>Manage and resolve any reservation-related issues or complaints effectively and efficiently.</li></ul><br>Qualifications<br><br><ul><li>Tamayyaz Program is for Saudi Nationals Only.</li><li>Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>Basic English skills are a must.</li><li>Strong passion for the Hospitality Field.</li><li>Excellent interpersonal and communication skills.</li><li>Is a team player that contributes to and proactively assists co-workers.</li><li>Ability to work a flexible roster depending on departmental needs.</li><li>Ability to focus attention on guest needs, always remaining calm and courteous.</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Confidential
Saudi - Saudi Arabia
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner. Accurately process and confirm reservations, ensuring all guest preferences and requests are noted. Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information. Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out. Manage and resolve any reservation-related issues or complaints effectively and efficiently.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous.</p><p></p></section>
Red Sea Global
Saudi
<p ><span >From Land to Sea – Active Experiences in Nature’s Purest Form </span></p>
<p > </p>
<p ><span ><span >Red Sea Sports s Entertainment (RSSE) </span>is a dedicated subsidiary of <span >Red Sea Global (RSG)</span>, responsible for designing and delivering outstanding land and marine experiences at <span >The Red Sea destination</span>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <span >Galaxea</span>, adventure activities via <span >Akun</span>, and leisure experiences delivered by <span >WAMA</span>.RSSE plays a key strategic role in the partnership between <span >Red Sea Global </span>and the <span >Saudi Olympic s Paralympic Committee</span>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <span >Saudi Vision 2030</span>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p > </p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<ul>
<li ><span >The Operations Executive – Experience Bookings is a position working throughout The Red Sea territory, whose primary goal is to assist with the guest booking on all adventure activities within the destination for visiting guests to The Red Sea. </span></li>
<li ><span >You must be detail-oriented to ensure all our staff have correct information to deliver associated activities to our luxury guests. </span></li>
<li ><span >To be successful as an Operations Executive you must be able to work with minimal supervision and have excellent customer service skills. </span></li>
<li ><span >The candidate will be responsible for handling all aspects of the booking process for our customer, including managing enquiries, providing accurate information on products and services, and ensuring a seamless booking experience from start to finish.</span></li>
</ul>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<ul>
<li ><span >Develop an understanding of adventure tourism within the Red Sea Destination.</span></li>
<li ><span >Assisting and advising customers who may be choosing from a variety of activity options.</span></li>
<li ><span >Maintain an online booking system including updating schedules, availability, contact information, time slots, etc. </span></li>
<li ><span >Confirm bookings with guests and communicate any necessary changes or updates. </span></li>
<li ><span >Ensure that the availability schedule is clear and organized and that time slots do not overlap or conflict with each other.</span></li>
<li ><span >Provide superior customer service by promptly responding to client's inquiries and helping to resolve any issues that arise. </span></li>
<li ><span >Submit reports to management about bookings, cancelations and other booking and reservation matters. </span></li>
<li ><span >Ensure that all guests' information and requirements are accurately communicated to the operations team.</span></li>
<li ><span >Pre trip consultation with clients to discuss future travel plans and ensure guests receive the best experience that suits their desires from Akun and provide recommendations on other experiences from RSSE.</span></li>
<li ><span >Follow up with clients to receive feedback and make sure they had a positive experience.</span></li>
<li ><span >Coordinate with other departments to ensure a smooth and continuous booking process for clients. </span></li>
<li ><span >Identify areas for improvement in the booking process.</span></li>
<li ><span >Providing support to customers who may need to amend or cancel a reservation.</span></li>
<li ><span >Engage in active promotion and advocation of all adventure activities delivered within the wider context of the project, including those not under their direct area of responsibility i.e., GALAXEA & WAMA. </span></li>
<li ><span >Participating in regular review sessions with senior staff to provide updates on all aspects of the adventure experiences.</span></li>
<li ><span >Gain an understanding of and educate guests on all activities across the RSSE Portfolio.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul>
<li ><span >Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner. </span></li>
<li ><span >Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.</span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul>
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul>
<li ><span >Contribute to the identification of opportunities for continuous improvement of department’s systems, processes and practices considering ‘international best practice,’ improvement of business processes, cost reduction and productivity improvement.</span></li>
</ul>
<p> </p>
<p><span ><strong>Job Requirements</strong></span></p>
<p> </p>
<p><span ><strong>Experience and capabilities</strong></span></p>
<p> </p>
<ul>
<li ><span >A minimum of 1 years' work experience within the tourism industry, experience in Saudi Arabia is advantageous.</span></li>
<li ><span >High school diploma.</span></li>
<li ><span >Certified travel associate (CTA) or certified travel counselor (CTC), preferred.</span></li>
<li ><span >Experience working in sales or public relations, preferably in the hospitality or travel industries.</span></li>
<li ><span >Customer-service experience.</span></li>
<li ><span >Excellent written and verbal communication skills.</span></li>
<li ><span >Multi-tasking and time-management skills, with the ability to prioritize tasks.</span></li>
<li ><span >Proficient in Microsoft office suite.</span></li>
<li ><span >Data entry experience.</span></li>
<li ><span >Flexible working hours.</span></li>
<li ><span >A good understanding of CRM and Juniper booking systems</span></li>
<li ><span >Proficiency with online booking systems, Microsoft office, and other relevant software.</span></li>
</ul>
<p> </p>
<p><span ><strong>Skills </strong> </span></p>
<p> </p>
<ul>
<li ><span >Can follow guidance from Senior Staff on personal and professional development.</span></li>
<li ><span >An unyielding commitment to excellence. </span></li>
<li ><span >Be self-motivated for personal growth</span></li>
<li ><span >The candidate must have basic written and spoken English, with the ability to communicate in a second language is a distinct bonus.</span></li>
<li ><span >The ideal candidate will be a positive and proactive individual with an outgoing, charismatic, and approachable character and with a high aptitude for customer care and good leadership skills. </span></li>
</ul>
<p> </p>
<p><span >In addition, the candidate should: </span></p>
<p> </p>
<ul>
<li ><span >Be a team player </span></li>
<li ><span >Be able to follow instructions </span></li>
<li ><span >Understanding diverse cultures</span></li>
<li ><span >Be an effective communicator </span></li>
<li ><span >Be adaptable </span></li>
<li ><span >Be always customer focussed </span></li>
<li ><span >Ability to work in a fast-paced environment</span></li>
</ul>
<p> </p>
</span>
Saudi - Jeddah
OUR PURPOSE AND CULTUREAt Rosewood Hotel Group, we believe in creating exceptional experiences built on genuine care, meaningful relationships, and a commitment to excellence. We honor individuality, foster a culture of inclusion and collaboration, and empower our associates to deliver personalized service that exceeds expectations.<br>THE TEAMAs part of the Cluster Reservations team, you will support reservation operations across Rosewood Red Sea and Rosewood AMAALA, working closely with the Reservations Manager and Reservations Agents to deliver seamless guest experiences across both ultra-luxury destinations. Together, you will ensure every guest interaction reflects Rosewood's service philosophy while supporting commercial performance and operational excellence.<br>YOUR ROLEAs Cluster Reservations Supervisor, you will oversee the daily performance of the Reservations team across both properties, ensuring exceptional service standards, operational accuracy, and effective conversion of reservations enquiries into confirmed bookings. You will play an important role in supporting team development, maintaining reservation procedures, and ensuring all guest and booking information is managed accurately and efficiently. Through your leadership and attention to detail, you will help deliver a consistent luxury experience while maximizing revenue opportunities across the cluster.<br>HOW YOU’LL MAKE THE PLACESupport the Reservations Manager in the day-to-day operation of the Cluster Reservations Department across Rosewood Red Sea and Rosewood AMAALA. Supervise the reservations team to ensure all telephone, email, and online enquiries are handled promptly, professionally, and converted into bookings whenever possible. Ensure reservations, deposits, cancellations, rebates, no-shows, and payment validations are processed accurately and in accordance with hotel policies. Monitor reservation quality standards, maintaining accurate records across Opera PMS and other reservation platforms. Train, coach, and support team members while maintaining training records, SOPs, and departmental documentation. Keep the team informed of room packages, rates, outlet promotions, and property updates across both resorts.<br>COULD THIS BE YOU? You are a Saudi National. You have experience within reservations operations, ideally within a luxury hospitality environment. You have strong leadership capabilities and enjoy developing, coaching, and motivating team members. You are highly proficient in Opera PMS and hotel reservation systems. You have a strong understanding of Forbes Travel Guide standards and LQA requirements. You communicate confidently in English, both written and spoken, with excellent organizational and administrative skills.<br>OUR BENEFITSWe offer the opportunity to build your career within one of the world's leading luxury hospitality brands, working alongside passionate professionals in an environment that values growth, learning, and exceptional service.<br>OUR COMMITMENT TO YOUAt Rosewood, we are committed to creating a workplace where every associate feels valued, respected, and empowered to succeed. We celebrate diversity, encourage personal and professional development, and strive to provide an inclusive environment where everyone can thrive.
Saudi
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Manage the daily operations of the reservations department.</li><li>Supervise, train, and evaluate reservation agents to ensure high service standards.</li><li>Monitor room inventory, availability, and booking patterns to maximize occupancy and revenue.</li><li>Ensure all reservations are processed accurately and efficiently through the property management system.</li><li>Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth guest arrivals and departures.</li><li>Review room allocations, group bookings, VIP reservations, and special requests.</li><li>Monitor reservation channels, including direct bookings, online travel agencies (OTAs), and corporate accounts.</li><li>Analyze reservation trends, booking pace, cancellations, and no-show reports.</li><li>Prepare daily, weekly, and monthly reservation and occupancy reports.</li><li>Ensure compliance with hotel policies, rate plans, and booking procedures.</li><li>Handle escalated guest inquiries, complaints, and reservation-related issues professionally.</li><li>Support revenue optimization by implementing approved pricing strategies and promotional offers.</li><li>Maintain accurate reservation records and guest profiles.</li><li>Identify opportunities to improve reservation processes, efficiency, and guest experience.</li></ul><br>Qualifications<br><br><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and customer service abilities.</li><li>Knowledge of hotel reservation procedures and revenue management principles.</li><li>Strong analytical and reporting skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Attention to detail and accuracy.</li><li>Problem-solving and decision-making skills.</li><li>Proficiency in Microsoft Office and hotel management software (e.g., Opera PMS or similar systems).</li><li>Ability to work under pressure and meet operational deadlines</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Fluency in English, additional languages are a plus</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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5+ years </div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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Saudi
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking a professional and customer-focused Reservation Agent to join our dynamic team in Madinah, Saudi Arabia. As a Reservation Agent, you will serve as the first point of contact for our guests, delivering exceptional service and ensuring a seamless booking experience. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving our business success while building lasting relationships with our clientele.</p><br><ul><li>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor</li><li>Efficiently process accommodations bookings for diverse market segments, including leisure travelers, business clients, and group reservations</li><li>Accurately input and maintain all reservation information in our Property Management System while ensuring data integrity</li><li>Strategically upsell room types and complementary services to maximize revenue while genuinely addressing guest needs and preferences</li><li>Provide comprehensive information about our property, amenities, facilities, and local attractions in Madinah to enhance the guest experience</li><li>Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled</li><li>Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication</li><li>Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages</li><li>Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner</li><li>Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions</li><li>Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence</li></ul><br>Qualifications<br><br><ul><li>Excellent command of English with clear verbal and written communication skills</li><li>Professional telephone etiquette and strong interpersonal abilities</li><li>Proficiency with Property Management Systems (such as Opera) and Microsoft Office applications</li><li>Detail-oriented mindset with the ability to multitask effectively in a dynamic environment</li><li>Strong problem-solving capabilities and ability to make sound decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays as required</li><li>Customer-focused attitude with a genuine passion for delivering exceptional service</li><li>Proven ability to work collaboratively and supportively within a team environment</li><li>Strong organizational skills, time management abilities, and meticulous attention to detail</li><li>Knowledge of local Madinah attractions and cultural awareness is advantageous</li><li>Proficiency in additional languages beyond English is preferred</li><li>Demonstrated conflict resolution and guest service recovery experience</li><li>Ability to handle high call volumes and maintain composure under pressure</li></ul><br>Additional Information<br><br><p><br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<b>Years of experience</b>
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No experience required </div>
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<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Jeddah
<h3 >About the Tamayyaz Program and Role</h3>
<p >IBIS is seeking a <strong >Tamayyaz Reservation Agent</strong> to join its team in Jeddah and Makkah, Saudi Arabia. This full-time position is offered as part of the Tamayyaz Nationalization Development Program, which enables Saudi talents to acquire essential skills and knowledge for various professions within the hospitality field. The program utilizes a combination of classroom learning and on-job training within a specific timeframe. This opportunity is exclusively for Saudi nationals.</p> <h3 >Primary Objective of the Position</h3>
<p >The primary objective of the Reservation Agent is to maximize hotel revenue and ensure guest satisfaction. This is achieved by efficiently receiving, handling, and processing guest reservations under the direction of the Space Controller. The job incumbent is expected to operate in line with the hotel’s established guidelines, business plan, corporate guidelines, and service concepts.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Greet guests over the phone in a friendly and courteous manner.</li>
<li >Accurately record reservation information, identifying and recording group and transient business codes.</li>
<li >Inform other departments of VIP arrivals and pre-block special requests or VIP accommodations.</li>
<li >Identify commissionable reservations, secure required information, and process deposit details.</li>
<li >Identify and record special billing instructions, approving credit after consultation with the Space Controller.</li>
<li >File all reservations systematically for easy referral and assist in maintaining accurate room inventory control.</li>
<li >Assist with the preparation of the four-day forecast and VIP list, and keep the Space Controller informed of new group bookings.</li>
<li >Utilize yield management and up-selling techniques to achieve maximum occupancy and average rate.</li>
<li >Handle all special requests appropriately and utilize guest history files for personalized service.</li>
<li >Promote hotel restaurants and other services and facilities to guests to maximize customer satisfaction and hotel revenue.</li>
<li >Deal with assigned incoming correspondence, faxes, and reservation messages in a timely and accurate manner.</li>
</ul> <h3 >Operational Standards and Compliance</h3>
<ul >
<li >Follow all applicable laws, corporate standards, and guidelines.</li>
<li >Maintain high confidentiality in regards to guest privacy.</li>
<li >Report all potential and real hazards appropriately and immediately.</li>
<li >Fully understand and follow the hotel’s fire, emergency, and bomb procedures to ensure the security and safety of guests and employees.</li>
<li >Work in a safe manner that does not harm or injure self or others, adhering to hotel regulations and existing laws.</li>
<li >Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.</li>
</ul> <h3 >Qualifications and Experience</h3>
<p >Candidates for this role should possess <strong >0-1 years of experience</strong>. This position is suitable for individuals looking to develop their careers within the hospitality sector through a structured nationalization program.</p> <h3 >Professional Development and Conduct</h3>
<ul >
<li >Attend all meetings and training required by the Space Controller.</li>
<li >Assist colleagues in performing similar or related jobs after approval of the Space Controller.</li>
<li >Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently.</li>
<li >Accept a flexible work schedule necessary for uninterrupted service to hotel guests.</li>
<li >Maintain own working area and materials clean, tidy, and in good shape, reporting defective materials and equipment to the Space Controller.</li>
<li >Continuously seek to improve knowledge of own job function, including hotel facilities, nearby sights of interest, hotel standards of operation, departmental procedures, accepted methods of payment, and the hotel’s credit policy.</li>
</ul>
Saudi
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
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<div class="col is-9 p5" data-automation-id="data_Nationality">
Saudi Arabia </div>
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<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Makkah
<h3 >Position Summary</h3>
<p >IHG Hotels & Resorts is seeking a <strong >Reservation Supervisor InterContinental</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is central to managing the daily operations of the booking department, leading the reservation team, and optimizing room revenue for the InterContinental property.</p> <h3 >Role Overview</h3>
<p >The Reservation Supervisor is responsible for overseeing all aspects of the reservation process, ensuring efficiency and high service standards. Key duties include supervising daily bookings, providing training to staff, and maintaining accuracy in inventory management to support the hotel's revenue goals.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Lead, coach, and schedule reservation agents to ensure consistent delivery of high service standards.</li>
<li >Manage and oversee all incoming room requests, group blocks, changes, and cancellations received through phone, email, and various online channels.</li>
<li >Monitor room availability, rates, and market codes to effectively maximize occupancy and overall revenue.</li>
<li >Handle VIP bookings, complex guest requests, and professionally resolve escalated guest concerns.</li>
</ul> <h3 >Required Experience</h3>
<p >Candidates for this position should possess <strong >5 to 10 years of relevant experience</strong> in reservation management, preferably within the hospitality sector.</p> <h3 >Work Environment and Company</h3>
<p >This is a full-time position based in Jeddah, Makkah, Saudi Arabia, within the InterContinental brand under IHG Hotels & Resorts. The role operates within a dynamic hospitality environment focused on delivering exceptional guest experiences and optimizing hotel performance.</p> <h3 >Application Information</h3>
<p >We invite qualified candidates to apply for this opportunity to contribute to a leading global hospitality brand.</p>
AccorHotel
Saudi - Saudi Arabia
<p>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li><li>Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul>
AccorHotel
Saudi - Saudi Arabia
<p>PRIMARY OBJECTIVE OF POSITION To maximize hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Space Controller. The job incumbent should work in line with the hotel s guidelines, business plan, corporate guidelines, and service concepts.</p><p>TASKS, DUTIES AND RESPONSIBILITIES MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION Greets guests over the phone in a friendly, courteous manner Records reservation information accurately; identifies and records group and transient business codes Informs other departments of VIP arrivals Identifies commissionable reservations and secures required information Records and processes deposit information Identifies and records special billing instructions; approves credit after consultation with the Space Controller Files all reservations in a systematic order for easy referral Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms Assists with the preparation of the four day forecast and VIP list Achieves maximum occupancy and average rate by utilising yield management Uses up-selling techniques Handles all special requests appropriately Pre-blocks all special requests or VIP accommodations accurately Keeps Space Controller informed of new group bookings Utilises guest history files for personalized service at the hotel Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner Acknowledges assigned reservation faxes and messages</p><p>LAWS, REGULATIONS AND POLICIES Follows all applicable laws, corporate standards and guidelines</p><p>HEALTH AND SAFETY Maintains high confidentiality in regards to guest privacy Ensures that all potential and real hazards are reported appropriately immediately Fully understands the hotel s fire, emergency, and bomb procedures Follows emergency procedures to provide for the security and safety of guests and employees Works in a safe manner that does not harm or injure self or others Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations Anticipates possible and probable hazards and conditions and notifies the Space Controller Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct</p><p>MISCELLANEOUS Attends meetings and training required by the Space Controller Assists colleagues to perform similar or related jobs after approval of the Space Controller Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently Accepts flexible work schedule necessary for uninterrupted service to hotel guests Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Space Controller Continuously seeks to endeavor and improve knowledge of own job function - Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights) - Hotel standards of operation and departmental procedures - Accepted methods of payment by the hotel Reservationist - Hotel s credit policy</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>