وظائف وكيل مدرسة - جدة السعودية
١٠٠٩ وظائف شاغرة
السعودية - جدة
<p>You'll be a senior practitioner embedded in client security operations owning the processes, tools, and people that keep enterprise environments protected. This role blends deep technical delivery with team leadership, requiring someone who can operate at the analyst level, lead a cyber team, and communicate complex security matters clearly to any audience. Develop, implement, and continuously improve Cybersecurity Center processes, procedures, and policies including incident response plans, SOC workflows, and operational runbooks Work with SIEM engineers and broader security teams to develop, refine, and tune correlation rules that improve detection accuracy and reduce noise Analyze security events and provide real-time guidance to team members during investigations and active incidents Administer and manage EDR technology across Windows, macOS, and Linux environments including deployment, upgrades, agent health monitoring, policy management, and integration with SIEM and other security tools Administer and manage NDR technology developing policies, creating custom correlation rules, integrating with SIEM, and periodically reviewing configurations to propose enhancements Manage support tickets with EDR/NDR vendors and coordinate resolution as needed Leverage IR tools and solutions across the full detection, investigation, and response lifecycle Produce cyber intelligence reports that communicate technical findings clearly to information security staff, non-technical business stakeholders, and senior management Lead the cyber team day-to-day and provide on-call support outside business hours when required</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in incident response planning and execution</li><li>Strong working knowledge of SOC policy, process, and procedure design</li><li>Hands-on experience with SIEM platforms and correlation rule development</li><li>Practical experience administering EDR and NDR technologies across multi-OS environments</li><li>Solid understanding of IR tools and solutions across detection, investigation, and response</li><li>Strong leadership skills with the ability to guide and develop a cyber team</li><li>Excellent verbal and written communication skills able to articulate technical and strategic security matters to diverse audiences including senior management</li><li>Bachelor's degree in Cybersecurity, Computer Science, Information Systems, or a related field</li><li>Bonus Points Experience integrating EDR/NDR with SIEM and broader security tooling ecosystems Background in producing executive-level cyber intelligence reporting Certifications such as GIAC GCIH, GMON, GCFA, or equivalent are strongly preferred</li></ul>
السعودية - جدة
About Atmet Atmet is a Saudi software company that builds smart, practical digital tools designed to automate and simplify daily business operations. We develop intuitive applications that help e-commerce merchants and event organizers boost their efficiency using artificial intelligence. Our product, Atmet Chat, is an AI agent and automation tool for e-commerce customer service, integrated with platforms like Salla, Zid, and Shopify via the Whats App API. Job Description We are looking for a full-time Customer Service Representative to join our remote team. Your primary role will be to support e-commerce merchants using the Atmet Chat app, answering their technical and operational inquiries, and conducting virtual meetings to provide live product demonstrations (Demos) to potential clients. Your performance will be measured against clear KPIs focusing on response time and the quality of solutions provided. Key Responsibilities Respond quickly and accurately to inquiries from e-commerce merchants (specifically on Salla and Zid platforms) regarding the Atmet Chat app. Manage and conduct live virtual product demonstrations (Demos) to explain the app's functionality and benefits to prospective clients. Provide primary technical support and assist merchants with onboarding, setup, and integration steps. Meet targeted Key Performance Indicators (KPIs), specifically focusing on Response Time and Customer Satisfaction rates. Document recurring issues, client feedback, and operational bottlenecks to escalate them to the technical development team. Requirements & Qualifications Technical Background: A basic technical understanding with the ability to quickly learn and grasp Saa S (Software as a Service) systems and e-commerce platforms. Interpersonal Skills: Professional communication skills (both written and verbal) and the ability to confidently and clearly lead virtual video meetings. Language Proficiency: Absolute fluency in Arabic (spoken and written) is required for professional communication with our local merchants. Work Environment: High self-discipline, reliability, and excellent time management skills tailored for a fully remote work setting. Availability: Must be fully dedicated to a full-time schedule.
السعودية - جدة
Job Summary The Contact Center Quality Sr. Specialist is responsible for ensuring and improving the quality of customer interactions across contact center operations. The role oversees quality monitoring, performance analysis, coaching, compliance, and continuous improvement initiatives, while supporting the effective performance and development of the Quality team.<br>Key Responsibilities Monitor and evaluate customer interactions against established quality standards and scorecards. Ensure compliance with company policies, procedures, quality standards, and client requirements. Identify performance gaps and recurring quality issues through monitoring and data analysis. Provide feedback, coaching, and recommendations to improve agent performance. Prepare and analyze quality reports, KPIs, and performance trends. Conduct calibration sessions to ensure consistency and accuracy in quality evaluations. Collaborate with Operations and Training teams to address quality and performance gaps. Conduct root cause analysis and support corrective and continuous improvement initiatives. Monitor quality performance and recommend actions to achieve quality targets. Support the development and improvement of quality standards, processes, and evaluation criteria. Guide and support Quality Specialists, ensuring effective execution of quality activities. Support workload distribution, team performance monitoring, and quality-related initiatives when required.<br>Qualifications Bachelor’s degree in business administration, Quality Management, Customer Experience, or a related field.3–6 years of relevant experience in Contact Center Quality, Quality Assurance, or a related field. Experience in call monitoring, quality evaluation, coaching, performance analysis, and quality reporting. Experience in leading or guiding Quality teams is preferred. Strong knowledge of Contact Center operations, quality standards, and KPIs. Experience with Contact Center platforms, CRM systems, or quality management tools is preferred. Good proficiency in Microsoft Excel and reporting. Fluency in Arabic and English.<br>Skills Contact Center Quality Assurance Quality Monitoring & Evaluation Quality Scorecards Contact Center KPIsQuality Reporting & Analysis Root Cause Analysis Coaching & Feedback Calibration Continuous Improvement Performance Management Team Leadership Microsoft Excel Analytical Thinking Problem Solving Communication & Interpersonal Skills
السعودية - جدة
Company Description Toys Brand Trading Co. LLC is a specialized company in the toys and entertainment sector in the Kingdom of Saudi Arabia, serving a diverse and growing market. The company distributes products for leading international partners such as Toy Pro, Tomy, Jazwares, Jazeel, HTI, Alpha Auldey, and Bandai. It also acts as an agent and distributor for popular global brands including Cocomelon, Blippi, Spidey and Friends, Pokémon, Dart Zone, Love Diana, Super Cute, and Mozabrick. Team members join a dynamic environment focused on bringing high-quality, engaging toys and entertainment experiences to customers across the region.<br>Role Description The Social Media Marketing Specialist is a full-time, on-site role based in Jiddah. This role is responsible for managing and growing the company’s presence across key social media platforms, including planning and publishing daily content that aligns with brand guidelines and marketing objectives. The specialist will create engaging posts, stories, and campaigns, monitor performance metrics, and optimize content based on analytics and audience insights. Day-to-day tasks include coordinating with internal teams and brand partners, responding to community interactions, supporting digital marketing initiatives, and contributing ideas for promotions and product launches. The role also involves staying current with trends in social media and the toys and entertainment industry to maintain a fresh and appealing brand image.<br>Qualifications<br> Strong skills in Social Media Marketing and Digital Marketing, with experience managing brand accounts and campaigns. Proficiency in Social Media Content Creation and Marketing, including planning content calendars and developing engaging visual and written content. Effective Communication skills, with the ability to collaborate across teams and engage professionally with online communities. Experience using social media analytics tools and basic knowledge of performance metrics and reporting. Ability to work on-site in Jiddah, manage multiple tasks, and meet deadlines in a fast-paced environment. Relevant academic background in Marketing, Communications, Business, or a related field is preferred. Prior experience in the toys, entertainment, or retail sector and familiarity with international toy brands is an advantage.
السعودية - جدة
Greenland Group is looking for Marine Carpenter (Zamil Shipyard, Saudi Arabia)<br>Job Description / Responsibility JOB PURPOSEInstall repair and fabricate:Carry out ship paneling, flooring, ceiling, repairing of cupboards and doors. Bonded, Hinged and Fixed windows, Non-WT Doors. Installation of Insulation pins, insulation Installation of deck underlays and PVC / Carpet flooring. Assisting the Foreman for berth preparation of ship in dock and on dry berth area and floating docks. Operating of machines in connection with carpentry work. Requisition for materials for repairs. KEY ACCOUNTABILITIESDay-to-Day Operations Ensuring that all works are carried out in a safe manner and in compliance with the divisions Quality Assurance procedures and Quality Manuals. Housekeeping & Safety – Ensure the workplace and worksite are kept clean and tidy, during and after completion of work. Customer premises/facilities are always to be treated with respect and kept clean Ensure all operations/work are carried out in a safe manner; ensure workers wear the correct PPEReporting Assist in the preparation of timely and accurate statements or reports to meet section or department’s requirements, policies and quality standards. Health & Safety Maintain an awareness of all health and safety rules applying to the assigned tasks and tools to ensure that safe working practices are observed. Use of Tools & Equipment Maintain competence in the use of all tools or equipment required for the assigned works. JOB CONTEXTAdequate knowledge on this job is critical to ensure safety and proper execution of works. COMMUNICATIONS & WORKING RELATIONSHIPSInternal:Take directive from Carpentry Foreman / Supervisor External:Not applicable FRAMEWORKS, BOUNDARIES & DECISION-MAKING AUTHORITYWork under the supervision of Carpentry Foreman / Supervisor<br>Educational Requirements Diploma Experience Requirements At least 2 year(s) The applicants should have experience in the following business area(s):Training Institutes,Travel Agent,Real Estate,Overseas Companies,Group of Companies,Chemical Industries,Fast Food Shop Additional Requirements Only those with experience in shipyard/dockyard related work in Gulf countries can apply. Salary Tk. 59000 - 63000 (Monthly)
السعودية - جدة
Overview<br><br>We are looking for a Senior UI/UX Designer to become the design function for our Generative AI team. We build AI products for web and mobile, and we build them quickly, with AI assistance in the loop. Today the engineers writing the code are also making the design decisions. That keeps us moving, and it shows: every project reinvents the same screen, and nothing looks like it came from the same company.<br><br>This role has two halves.<br><br>The first is the design work itself: the flows, the screens, the states, and the visual and interaction decisions across products that are shipping now. The second is the part most design roles stop short of, and it is why this role exists. You will turn your own design work into a design system, tokens, components, and patterns, and hand it to engineering in a form they build from directly.<br><br>A folder of mockups does not scale to several products and a team that ships daily with AI assistance. A system does. You will not be asked to be a front-end engineer, but you are expected to take your design all the way to the artifacts engineering builds from, and to use AI tooling to help you get there. The measure of success is how much good design work happens without you in the room, not how much passes through you.<br><br>Requirements<br><br>Key Responsibilities<br><br>The role spans four areas, and you will move between them continuously:2. Design System and Handoff to Engineering3. Designing for Generative AI Products4. Enablement and Adoption<br><br> Product Design Across Web and Mobile Design user flows, screens, states, and interactions for Generative AI products that are actively shipping to internal and external users Design the whole experience rather than the happy path: empty, loading, error, and edge cases, first run and hundredth Establish the visual language for the team's products and hold the line on it: typography, color, spacing, layout, iconography, and motion Prototype where it helps a decision get made faster than a discussion would Find the patterns across the screens you have designed, and decide what earns its place as a token, a component, or a documented pattern, and what stays a deliberate one-off Build and maintain the system in Figma to a standard other people can build from: variables, component properties, auto layout, and libraries Hand the system to engineering in a form they use directly: exported design tokens, the CSS or theme configuration generated from them, and written usage rules with examples Keep the system current as the products change. Version it, say what changed, and retire what nobody uses Design the patterns AI products need and most design systems do not cover: chat and conversational surfaces, streaming output, visible agent steps and tool calls, citations and sources, and human review and approval Design for uncertainty: latency, partial answers, model error, and the affordances that let someone correct or stop an agent Use AI tooling throughout your own work, in Figma, in Claude Design, and in the handoff layer, to get from a design decision to a usable artifact quickly Package the system so AI-assisted work follows it by default, as repository-level rules and skills that coding agents load, so a generated screen starts inside the system rather than beside it Work alongside the engineers as the system is adopted. Review what shipped against what was designed, and fix the system where the system was at fault Keep the whole thing non-blocking. Nobody should wait on you to build a screen<br><br>Requirements<br><br>We care more about how you think and what you have built than about a checklist.<br><br>Experience: Eight or more years in UI/UX or product design, with real ownership of the design decisions rather than execution against someone else's direction Craft and Judgment: Strong visual and interaction design. Your work holds up when someone looks closely, and you can explain a decision in terms of what it does for the person using the product rather than in terms of taste Systems Thinking: Experience turning design work into something reusable: tokens, components, patterns, or a documented library that other people built from Web and Mobile: Comfortable designing for both, and clear about where a shared system stops and platform convention takes over Figma: Strong Figma skills, including variables, component properties, auto layout, and libraries Handoff: Comfortable producing what engineering builds from, and willing to work into the token and CSS layer. You do not need to be a front-end engineer, and AI tooling can help you close the gap Working with AI: You use AI tools deliberately in your own work and can say where they helped and where you overrode them. This is how the team builds, so it matters Portfolio: Work you can walk us through and talk about. Confidential or unlaunched work is completely fine, and a walkthrough works as well as a link<br><br>Strong Assets<br><br>None of these are required, and their absence will not count against a strong candidate:<br><br>Experience designing for AI or agentic products Familiarity with design token pipelines such as Style Dictionary or the W3C design tokens format Front-end ability beyond the token layer, for example building components yourself Accessibility practice: keyboard and focus behavior, and screen reader semantics built into components Right-to-left and bilingual interfaces, particularly Arabic and English Motion and interaction design, dense or data-heavy interfaces, or data visualization Usability testing or research to validate design decisions<br><br>Why This Role?<br><br>Own the Design Function: You are not one designer among many. You set the visual and experience direction for the team's products, and you decide what the system is Unusual Leverage: Your design decisions do not stop at one screen. Once they become tokens and components, they shape every product the team ships, including the work generated with AI assistance Work at the Front of AI Product Design: You will design interaction patterns for agentic products that most design systems have no answer for yet, and work with AI tooling as a daily part of the craft rather than an experiment Close to the Build: You will sit with the engineers building your designs, see what shipped, and change the system when the system was wrong
السعودية - جدة
توظف معظم الشركات لملء مقعد شاغر. أما أنا، فأوظف لأن الطلب تجاوز قدرتنا على الملاحقة.<br>لدينا 47 وكيلاً يعملون بالذكاء الاصطناعي في مشاريعنا، في كل من الرياض والمملكة المتحدة. الأنظمة موجودة، والعملاء موجودون، وخط الأنابيب ينمو بسرعة أكبر مما يمكن لشخصين التعامل معه.<br>الدور هو قائد تطوير الأعمال، في المملكة المتحدة والمملكة العربية السعودية. وسأكون مباشراً بشأن من هو الشخص المناسب لهذا الدور، لأن التوظيف الخاطئ قد يكلفني سوقاً بأكمله، بينما التوظيف الصحيح يغير ماهية عملنا.<br>أنت الشخص الذي لا يدع صفقة جيدة تموت بسبب الإهمال. لقد أغلقت صفقات تجارية (B2B) لشركات كبرى في دول مجلس التعاون الخليجي أو المملكة المتحدة، وتعرف الفرق بين خط أنابيب يبدو ممتلئاً وآخر يثمر صفقات فعلية. أنت تتعامل مع نظام إدارة علاقات العملاء (CRM) كسلاح، وليس كواجب روتيني. كل مهارة أخرى في قائمتي قابلة للتفاوض أمام هذه المهارة.<br>أنت لا تبحث عن اسم علامة تجارية مرموقة لتختبئ خلفها، بل تبحث عن محرك لتقوده.<br>ما تحصل عليه هنا هو نقيض مسرح الشركات الذي رأيته من قبل: لا طبقات من اللجان، لا طقوس تسليم المهام، ولا وقت يُهدر في كتابة العروض التقديمية بدلاً من تنفيذ العمل. ستعمل مباشرة معي ومع أسطول الوكلاء الذين يبنون العمل بينما تقوم أنت بالبيع. بنية تحتية للإنتاج موجودة بالفعل. وعملاء يدفعون بالفعل.<br>تعتمد العمولات على حقيقة بسيطة أعرفها من خلال حساب الأرقام: مُغلق صفقات متميز واحد يكسب أكثر من ثلاث رواتب متوسطة. أفضل أن أدفع لهذا الشخص الواحد بشكل عادل بدلاً من التظاهر بخلاف ذلك.<br>الرياض أو لندن، عمل هجين. حزمة رواتب لكبار الموظفين.<br>التقديم عبارة عن فقرة واحدة فقط حول الصفقة التي تفخر بها أكثر من غيرها. ما الذي أغلقته، ما الذي كاد يفسدها، وما الذي تعلمته منها. لا حاجة لجدران من السير الذاتية، ولا رسائل تغطية مصاغة كمقالات.<br>أقرأ كل شيء بنفسي. عادة في منتصف الليل. ونعم، أنا أرد.<br>إذا كان هذا يبدو صعباً أو مبالغاً فيه، فربما هو كذلك بالفعل، ومن الأفضل لنا أن نعرف ذلك الآن.<br>#توظيف #تطوير_الأعمال #الرياض #لندن #الذكاء_الاصطناعي
السعودية - جدة
Karibi Consultants <br>Established in Dubai in 2016, Karibi Consultants is an authorized government agent specializing in second citizenship and European residency by investment. With over a decade of industry expertise, we have successfully guided thousands of clients and families in securing their futures with absolute professionalism and efficiency.<br>We combine legal proficiency with deep market insights to empower families and entrepreneurs to transcend geographical borders. At Karibi Consultants, we go beyond mere application processing; we provide a secure, transparent pathway to protect wealth and guarantee freedom, always keeping our investors' needs as our top priority.<br>*Job Purpose*<br>The Client Relationship Manager will serve as the primary point of contact for clients applying for citizenship and residency by investment programmes. The role involves managing the client journey from onboarding to approval, coordinating with legal teams, government authorities, and internal departments, while ensuring a seamless, compliant, and exceptional client experience.<br>*Key Responsibilities*<br>- Manage client relationships throughout the entire application process.<br>- Identify and develop new business opportunities through B2B partnerships (e.g., private banks, law firms, wealth managers, real estate developers, family offices) to generate qualified client referrals.<br>- Contribute to sales targets and business development initiatives alongside daily relationship management duties.<br>- Collect, review, verify, and organize all required legal and personal documentation.<br>- Prepare and coordinate application files in compliance with programme requirements.<br>- Liaise with legal partners, government authorities, and due diligence providers.<br>- Coordinate with internal teams to ensure accurate case management and timely submissions.<br>- Maintain clear communication with clients by providing regular updates and guidance.<br><br>*Requirements & Qualifications*<br>- Fluency in both English and Arabic (written and spoken) is required.<br>- Minimum 5 years' experience as a Relationship Manager / Account Manager serving VIP, HNW, or ultra-high-net-worth clients.<br>- Prior experience in citizenship and residency by investment is a strong plus.<br>- Proven track record in business development or B2B sales, ideally within private banking, wealth management, real estate, or luxury/VIP client services.<br>- Strong organizational skills and exceptional attention to detail.<br>- Ability to manage multiple client files while meeting deadlines.<br>- Strong communication, coordination, and problem-solving skills.<br>- Ability to maintain strict confidentiality and discretion when handling sensitive client and financial information.<br>If you are looking for a new challenge and believe your qualifications are a great fit, don't hesitate to apply!<br>Karibi Consultants, Second Citizenship, First Choice.
السعودية - جدة
Greenland Group is looking for CNC Machine Operator (Zamil Shipyard, Saudi Arabia)<br>Job Description / Responsibility Position: CNC OPERATOR (SHIPYARD) Job Summary We are seeking a skilled CNC Operator to operate and monitor Computer Numerical Control (CNC) machines used in the fabrication of shipbuilding components. The successful candidate will be responsible for producing high-quality parts according to engineering drawings and technical specifications while maintaining safety, accuracy, and production efficiency. Key Responsibilities Set up, operate, and monitor CNC cutting, milling, drilling, or machining equipment used in shipyard fabrication. Read and interpret engineering drawings, blueprints, work orders, and technical specifications. Load raw materials and ensure correct machine settings before production. Perform machine adjustments and tool changes to maintain product quality. Measure and inspect finished components using precision measuring instruments such as calipers, micrometers, and gauges. Identify machining defects and make necessary corrections to ensure dimensional accuracy. Perform routine machine maintenance and report equipment malfunctions to the maintenance team. Maintain production records and complete required documentation accurately. Follow shipyard quality standards, production schedules, and safety procedures. Keep the work area clean, organized, and compliant with health, safety, and environmental regulations. Work closely with supervisors, engineers, and fabrication teams to meet production targets. Educational Requirements Diploma Experience Requirements3 to 7 year(s) The applicants should have experience in the following business area(s):Training Institutes,Travel Agent,Real Estate,Overseas Companies,Group of Companies,Chemical Industries,Fast Food Shop Additional Requirements ONLY SHIPYARD/DOCKYARD EXPERIENCED CANDIDATES CAN APPLYRequirements Minimum 3–5 years of experience as a CNC Operator, preferably in a shipyard, heavy fabrication, or steel manufacturing environment. Ability to read engineering drawings and understand machining tolerances. Knowledge of CNC machine operation, tooling, and machining processes. Experience using precision measuring instruments. Basic understanding of CNC programming (G-code) is an advantage. Strong mechanical aptitude and troubleshooting skills. Physically fit and able to work in a demanding industrial environment. Preferred Skills Excellent attention to detail and accuracy. Good problem-solving and analytical skills. Ability to work independently and as part of a team. Strong commitment to workplace safety and quality. Good communication and time-management skills. Salary Tk. 66000 - 72000 (Monthly)
السعودية - جدة
<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">عن الدور</h3>
<p style="margin:0 0 12px; ************;">تسعى مجموعة فنادق إنتركونتيننتال إلى تعيين <strong style="font-weight:700;">مشرف الحجوزات</strong> للانضمام إلى فريق فندق إنتركونتيننتال جدّة. هذا المنصب بدوام كامل حاسم لإدارة عمليات قسم الحجوزات اليومية، قيادة فريق الحجوزات، وتحسين إيرادات الغرف بشكل استراتيجي. يضمن الدور تنفيذ جميع عمليات الحجز بسلاسة ويساهم بشكل مباشر في الأداء المالي للفندق.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">المسؤوليات الأساسية</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">إشراف وإدارة جميع أنشطة الحجز اليومية، لضمان الدقة والكفاءة في معالجة الحجوزات.</li>
<li style="margin:0 0 6px;">الإشراف على التعامل مع جميع طلبات الغرف الواردة، والكتل الجماعية، والتعديلات، والإلغاءات المستلمة عبر قنوات متعددة بما في ذلك الهاتف والبريد الإلكتروني والمنصات الإلكترونية.</li>
<li style="margin:0 0 6px;">إدارة حجوزات كبار الشخصيات وطلبات النزلاء المعقدة وحل شكاوى النزلاء المعروضة بشكل فعال لضمان مستويات رضا عالية من النزلاء.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">قيادة الفريق والتطوير</h3>
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<li style="margin:0 0 6px;">توفير تدريب شامل وتوجيه وتقديم تقييمات الأداء للوكلاء الحجوزات.</li>
<li style="margin:0 0 6px;">تطوير وإدارة جداول الوكلاء لضمان تغطية مثلى والحفاظ على معايير خدمة عالية ثابتة داخل القسم.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">تحسين الإيرادات وإدارة المخزون</h3>
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<li style="margin:0 0 6px;">مراقبة توافر الغرف والأسعار الديناميكية وأنظمة السوق بشكل مستمر لتعظيم إشغال الفندق وإيرادات الغرف الإجمالية بشكل استراتيجي.</li>
<li style="margin:0 0 6px;">ضمان الحفاظ بدقة على دقة المخزون عبر جميع أنظمة ومنصات الحجز لمنع أي تعارضات.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">الخبرة المطلوبة</h3>
<ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;">
<li style="margin:0 0 6px;">يجب أن يمتلك المرشحون خبرة لا تقل عن <strong style="font-weight:700;">2 إلى 5 سنوات</strong> في دور إشرافي للحجوزات أو وظيفة مماثلة ضمن صناعة الضيافة.</li>
</ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">بيئة العمل</h3>
<p style="margin:0 0 12px; ************;">هذا المنصب بدوام كامل مقره في فندق إنتركونتيننتال جدة في <strong style="font-weight:700;">جدة</strong>، المملكة العربية السعودية. يعمل الدور في بيئة فندقية سريعة الإيقاع وتضع النزلاء في المقام الأول، حيث تكون الدقة والإدارة الاستباقية ضروريين للنجاح.</p>
السعودية - جدة
Qiddiya Investment Company is leading the charge in transforming the entertainment landscape in Saudi Arabia, and we are looking for a strategic and skilled Senior Specialist - HRIS (Human Resources Information System) to join our HR team. In this role, you will play a key part in the management and enhancement of our HRIS, ensuring that our human resources operations run smoothly and efficiently.<br><br>As a Senior Specialist in HRIS, you will take the lead in configuring and implementing HR systems, streamlining HR processes, and utilizing data analytics to support informed decision-making across the organization.<br><br>Responsibilities<br><br>Oversee the maintenance, configuration, and optimization of the HRIS to meet the evolving needs of the organization Lead the implementation of new HRIS modules and enhancements, ensuring successful project management from inception to rollout Provide expert guidance and support to HR teams in utilizing HR technology for strategic initiatives and operational efficiency Conduct data audits to ensure the integrity and accuracy of HR information, implementing solutions for identified discrepancies Generate complex reports and analyses to drive HR strategy and measure the effectiveness of HR programs Facilitate training sessions for HR personnel and system users, fostering proficiency in HRIS functionalities Collaborate with the IT department to ensure system reliability, troubleshoot issues, and oversee system upgrades Act as a liaison between HR and software vendors, negotiating service agreements and managing vendor relationships Research and adopt HRIS best practices, staying updated on industry trends to continuously improve system capabilities Support change management efforts associated with HRIS enhancements and act as a change agent within the HR team<br><br>Requirements<br><br>Bachelor's degree in Human Resources, Information Technology, or a related field; Master's degree preferred5-7 years of experience in HRIS administration or related HR functions, with a focus on system management and analytics Deep understanding of HRIS technology, data management, and reporting processes Strong analytical skills with the ability to interpret data and provide actionable insights Proficient with HR reporting tools and software, including advanced Excel skills Excellent project management abilities and experience in leading system implementations Effective communication and interpersonal skills to collaborate with various teams and stakeholders Demonstrated ability to manage multiple projects and priorities in a fast-paced environment Strong problem-solving skills with a focus on continuous process improvement Passionate about leveraging technology to enhance HR functions and the employee experience
السعودية - جدة
The Senior Manager - People & Performance position at Qiddiya Investment Company is a strategic role responsible for driving people-related initiatives that enhance organizational performance, employee engagement, resource mobility and workforce planning. This role collaborates closely with Qiddiya and Delivery Partner HR Business Partners, HR Centres of Excellence, leadership teams, and functional heads to develop and implement performance management frameworks, employee development programs, and culture-building initiatives aligned with Qiddiya's ambition as a transformative entertainment and lifestyle destination.<br><br>The Senior Manager leads the design of Delivery Partner performance measurement systems, integrated execution of performance measurement systems, recognition programs, and continuous feedback processes to build a high-performing integrated workforce. Acting as a change agent, this role ensures alignment of people strategies with corporate objectives and supports leaders in fostering an inclusive, motivated, and collaborative culture.<br><br>Key Responsibilities<br><br>Optimize workforce planning and allocation to deploy the right people with the right skills at the right time across E-BU projects<br><br>Deliver and support effective onboarding programs to enable new joiners to integrate quickly and perform efficiently<br><br>Strengthen learning and development initiatives to enhance technical and leadership capabilities across BU teams<br><br>Implement structured performance management to drive accountability and improvement through consistent goal setting and feedback Promote knowledge sharing and collaboration to exchange best practices and expertise that enhance team performance<br><br>Cross business unit interface/collaboration where required as well as any Adhoc initiatives across the BU.<br><br>Coach leaders on managing employee performance, difficult conversations, and talent development.<br><br>Provide front line support to the project teams, providing guidance and advice on issues and escalation routes where applicable.<br><br>Responsible for Delivery Partner timesheets and maintaining Delivery Partner people data.<br><br>General reporting responsibilities inclusive of business reporting and government entity reporting.<br><br>Requirements<br><br>Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or related field; Master's degree preferred.<br><br>7+ years of experience in people performance management, talent development, or organizational effectiveness roles. Demonstrated experience designing and implementing performance management frameworks and employee engagement initiatives.<br><br>Strong understanding of cultural transformation, change management, and leadership development. The position requires strong stakeholder management skills, the ability to influence at all levels, challenging constructively where required, and a data-driven mindset to translate analytics into actionable insights<br><br>Experience working within large-scale, complex organizations or project-driven environments is an advantage.<br><br>Resilient and adaptable in a fast-moving, evolving environment.<br><br>Comfortable operating with ambiguity and change, and without or established precedents
السعودية - جدة
Company Description PREVEN Fire Engineering Consultancy is a Saudi-based firm specializing in engineering solutions for fire protection, prevention, and life safety across a range of facilities and industries. The consultancy focuses on delivering compliant, efficient, and reliable fire engineering designs and services that align with national safety standards. Its team of certified engineers has deep expertise in the regulations of the Saudi General Directorate of Civil Defense and the Supreme Authority for Industrial Security (SAIS). By combining regulatory knowledge with practical engineering experience, PREVEN supports clients at every project stage, from planning and design to implementation and inspection. The firm offers a professional environment for safety-focused engineers who want to contribute to safer communities and resilient infrastructure. Role Description The Fire Life Safety Engineer is a full-time, on-site role based in Jeddah. The role involves designing and reviewing fire protection and life safety systems, including fire detection, alarm, and suppression systems, to ensure compliance with Saudi Civil Defense and SBC regulations. Day-to-day tasks include performing code and standards analysis, preparing technical reports, conducting risk assessments, and participating in site inspections and audits. The engineer collaborates with project teams, architects, and contractors to integrate fire and life safety requirements into building and industrial facility designs. The role also includes providing technical guidance to clients, supporting approval processes with authorities, and recommending improvements to enhance overall safety performance. Qualifications Strong expertise in Fire Protection Engineering and Safety Engineering, with the ability to design and review fire safety solutions. Demonstrated knowledge of Fire Safety and Life Safety principles, including occupant protection, egress planning, and hazard assessment. Hands-on experience with Fire Suppression Systems, such as sprinklers, clean agent systems, and related control and detection technologies. Familiarity with Saudi General Directorate of Civil Defense and SBC regulations, as well as relevant international fire and building codes NFPA. Bachelor’s degree in Fire Protection Engineering, Electrical engineer, and Architectural engineer; advanced certifications in fire safety are an advantage. Proficient in using engineering design tools and software (e.g., Auto CAD) and preparing clear technical documentation. Strong analytical, problem-solving, and communication skills, with the ability to work collaboratively in multidisciplinary project teams. Previous experience in fire engineering consultancy, (industrial Residential business,,, etc) projects, or building safety design in Saudi Arabia.
السعودية - جدة
Job Description:We are looking for a dynamic and customer-focused English Call Center (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.
السعودية - جدة
You are the person who makes AI feel real to a client. Not through slides and buzzwords — through prototypes, demos, and conversations that translate technology into genuine business possibility. You sit at the intersection of strategy, technology, and creativity, and you are equally comfortable in all three. You speak the client's language. You know when to go deep on the technology and when to zoom out to the business case. You prototype fast, iterate faster, and you stay honest about what AI can and cannot do today.<br>Key Responsibilities Lead client conversations on AI strategy, Mar Com transformation opportunities, and technology roadmaps Rapidly prototype AI-powered workflows, agent pipelines, and content operations to demonstrate real value Translate client pain points into clear, fundable AI use cases with a path from concept to delivery Stay at the forefront of AI tools, models, and agentic frameworks — and translate developments into practical client applications Prepare and run executive workshops and discovery sessions with senior stakeholders Contribute to proposals and pitches with compelling narratives and tangible proof points Work closely with the Innovation Lead to test, adapt, and operationalise new capabilities<br>Qualifications & Experience6–10 years in digital strategy, AI consulting, Mar Tech, innovation, or a related field Hands-on experience with AI tools: LLMs, workflow automation, agentic frameworks, prompt engineering Strong client-facing presence — you can present to a CMO or CTO and make complex technology feel approachable Experience creating prototypes and proofs of concept, not just writing about them Strategic thinking combined with the ability to ship something real — you do not stop at the strategy deck Comfort with uncertainty: new tools, new clients, new problems, new approaches every week<br>About Serviceplan:Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is Über Creativity!Über Creativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.www.serviceplan.ae
السعودية - جدة
Qiddiya Investment Company is leading the charge in transforming the entertainment landscape in Saudi Arabia, and we are looking for a strategic and skilled Senior Specialist - HRIS (Human Resources Information System) to join our HR team. In this role, you will play a key part in the management and enhancement of our HRIS, ensuring that our human resources operations run smoothly and efficiently.<br><br>As a Senior Specialist in HRIS, you will take the lead in configuring and implementing HR systems, streamlining HR processes, and utilizing data analytics to support informed decision-making across the organization.<br><br>Responsibilities<br><br>Oversee the maintenance, configuration, and optimization of the HRIS to meet the evolving needs of the organization Lead the implementation of new HRIS modules and enhancements, ensuring successful project management from inception to rollout Provide expert guidance and support to HR teams in utilizing HR technology for strategic initiatives and operational efficiency Conduct data audits to ensure the integrity and accuracy of HR information, implementing solutions for identified discrepancies Generate complex reports and analyses to drive HR strategy and measure the effectiveness of HR programs Facilitate training sessions for HR personnel and system users, fostering proficiency in HRIS functionalities Collaborate with the IT department to ensure system reliability, troubleshoot issues, and oversee system upgrades Act as a liaison between HR and software vendors, negotiating service agreements and managing vendor relationships Research and adopt HRIS best practices, staying updated on industry trends to continuously improve system capabilities Support change management efforts associated with HRIS enhancements and act as a change agent within the HR team<br><br>Requirements<br><br>Bachelor's degree in Human Resources, Information Technology, or a related field; Master's degree preferred5-7 years of experience in HRIS administration or related HR functions, with a focus on system management and analytics Deep understanding of HRIS technology, data management, and reporting processes Strong analytical skills with the ability to interpret data and provide actionable insights Proficient with HR reporting tools and software, including advanced Excel skills Excellent project management abilities and experience in leading system implementations Effective communication and interpersonal skills to collaborate with various teams and stakeholders Demonstrated ability to manage multiple projects and priorities in a fast-paced environment Strong problem-solving skills with a focus on continuous process improvement Passionate about leveraging technology to enhance HR functions and the employee experience
السعودية - جدة
Greenland Group is looking for Pipe Fitter (Zamil Shipyard, Saudi Arabia)<br>Job Description / Responsibility JOB PURPOSETo lay out, cut, bend, assemble, and install pipe, fittings, and fixtures according to drawings, instructions, specification, and job request in order to construct and maintain piping systems.<br>KEY ACCOUNTABILITIESDay-to-Day Operations Install, maintain and repair piping systems according to work orders, drawings and instruction by supervisor to meet piping section’s assignment. Perform preventive maintenance and emergency repairs to piping systems to prevent further damage. Policies, Systems, Processes & Procedures Follow all relevant section’s or department’s policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Continuous Improvement Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Reporting Assist in the preparation of timely and accurate statements or reports to meet section or department’s requirements, policies and quality standards. Health & Safety Maintain an awareness of all health and safety rules applying to the assigned tasks and tools to ensure that safe working practices are observed. Use of Tools & Equipment Maintain competence in the use of all tools or equipment required for the assigned works. JOB CONTEXTAdequate knowledge on this job is critical to ensure safety and proper execution of works. COMMUNICATIONS & WORKING RELATIONSHIPSInternal:Interaction with Welders and Fabricators and take directive from P/W Foreman / Supervisor External:Not applicable Educational Requirements Diploma Skills Required: Shipyard, PIpe Fitting, Dockyard, Ship building in a shipyard, Pipefitting Experience Requirements2 to 5 year(s) The applicants should have experience in the following business area(s):Training Institutes,Travel Agent,Real Estate,Overseas Companies,Group of Companies,Chemical Industries,Fast Food Shop ONLY SHIPYARD/DOCKYARD EXPERIENCED CANDIDATES CAN APPLYFRAMEWORKS, BOUNDARIES & DECISION-MAKING AUTHORITYWork under the supervision of Piping Foreman QUALIFICATIONS, EXPERIENCE & SKILLSMinimum Experience:1-2 years of experience in Piping in Oil/Gas industry. Job-Specific Skills:Working knowledge of the methods of installation and repair of piping systems. Working knowledge of the methods of overhaul and repair of valves. Working knowledge of safety precautions in the pipefitting trade. Ability to use tools and equipment necessary to affect repairs. Ability to read piping and mechanical drawings. Shall be able to tack weld pipes and qualified for arc welding of small diameter steel piping. Working knowledge of the characteristics of pipes constructed of a variety of materials. Undertake pressure testing of Piping systems. COMPETENCIESAnalytical Thinking Result Orientation Creativity Salary Tk. 59000 - 66000 (Monthly)
السعودية - جدة
Job Description:We are looking for a dynamic and customer-focused English Call Center (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.
السعودية - جدة
Company Description Learning Oasis International & National Schools (LOINS) is a leading educational institution dedicated to excellence and innovation in teaching and learning. The school offers a nurturing and dynamic environment where students are encouraged to explore, question, and grow. A committed team of educators works collaboratively to prepare learners for success in a rapidly changing world. LOINS focuses on empowering every student to reach their full potential through high academic standards and holistic development.<br>Role Description The Deputy Principal is a full-time, on-site leadership role based at Learning Oasis International & National Schools in Riyadh. This role supports the Principal in overseeing daily school operations, including academic programs, student services, and staff coordination. The Deputy Principal helps implement the school’s vision, monitors teaching quality, and promotes a safe, inclusive, and engaging learning environment. Typical responsibilities include supporting curriculum planning, observing classrooms, guiding teachers, handling student behavior and welfare matters, and partnering with families to strengthen the home–school relationship. The role also involves contributing to strategic planning, leading improvement initiatives, ensuring compliance with school policies, and representing the school in internal and external meetings as needed.<br>Qualifications<br> Proven experience in school leadership or senior teaching roles, preferably in international or national school settings. Strong skills in instructional leadership, curriculum oversight, and classroom observation to support high-quality teaching and learning. Demonstrated ability in student welfare, behavior management, and creating an inclusive, safe school environment. Effective communication, collaboration, and interpersonal skills to work with students, families, and multidisciplinary staff teams. Organizational, time management, and problem-solving skills to manage multiple priorities and school-wide initiatives. Relevant academic qualifications, such as a bachelor’s degree in Education or a related field; a master’s degree or educational leadership certification is an asset. Familiarity with school policies, quality assurance processes, and data-driven improvement practices. Ability to work on-site in Riyadh and adapt to diverse cultural and educational contexts.
السعودية - جدة
ملخص الدور<br><br>نحن نبحث عن مدراء ذوي خبرة في هندسة مركز العمليات الأمنية (SOC) الذاتي، والذكاء الاصطناعي، والأتمتة لقيادة تصميم وهندسة ونشر وتحسين قدرات عمليات الأمن من الجيل التالي بشكل مستمر.<br><br>سيكون هذا الدور مسؤولاً عن تمكين الانتقال من عمليات مركز العمليات الأمنية التقليدية التي يقودها المحللون نحو نموذج تشغيلي لمركز عمليات أمنية مدعوم بالذكاء الاصطناعي ويزداد استقلالية، من خلال الجمع بين أتمتة الأمن، والذكاء الاصطناعي/الذكاء الاصطناعي التوليدي، وهندسة الكشف، والتنسيق، وتحليلات الأمن المتقدمة.<br><br>سيكون المرشحون الناجحون ممارسين تقنيين وسيعملون عبر SIEM وSOAR وEDR/XDR، واستخبارات التهديدات، وإدارة الحالات، وواجهات برمجة التطبيقات (APIs)، ومنصات الذكاء الاصطناعي/نماذج اللغات الكبيرة (LLM)، ومصادر بيانات الأمن لأتمتة سير عمل الأمن، وتطوير حالات الاستخدام وتحسين جودة الكشف، وتسريع التحقيقات والاستجابة، وتقليل الجهد المتكرر للمحللين.<br><br>يتطلب هذا الدور خبرة قوية في هندسة الأتمتة، وعمليات الأمن المدعومة بالذكاء الاصطناعي، وهندسة الكشف، مع القدرة على ترجمة حالات استخدام مركز العمليات الأمنية إلى قدرات إنتاجية قابلة للتوسع.<br><br>المسؤوليات الرئيسية<br><br>هندسة مركز العمليات الأمنية الذاتي والذكاء الاصطناعي<br><br> قيادة التصميم التقني ونشر قدرات مركز العمليات الأمنية المعتمدة على الذكاء الاصطناعي والذاتي. تحديد عمليات مركز العمليات الأمنية المناسبة للأتمتة والتنفيذ الذاتي عبر فرز التنبيهات، والتحقيق، والإثراء، والاحتواء، والاستجابة. تصميم وتنفيذ سير عمل التحقيق الأمني ودعم القرار بمساعدة الذكاء الاصطناعي. تطوير ودمج قدرات مركز العمليات الأمنية القائمة على نماذج اللغات الكبيرة (LLM)/الذكاء الاصطناعي التوليدي، بما في ذلك المساعدون الأذكياء للمحللين، والتحقيق الآلي، وتلخيص الحوادث، وتحليل استخبارات التهديدات، وتوصيات الاستجابة. تصميم ضوابط مناسبة تعتمد على التدخل البشري، وبوابات الموافقة، وحواجز الحماية، وآليات التصعيد للإجراءات الأمنية الذاتية. تقييم دقة وموثوقية وأمن وفعالية التشغيل لحالات استخدام مركز العمليات الأمنية المعتمدة على الذكاء الاصطناعي. دعم تطوير خارطة طريق مركز العمليات الأمنية الذاتي وزيادة مستوى الأتمتة تدريجياً عبر عمليات الأمن.<br><br>أتمتة وتنسيق الأمن<br><br> تصميم وبناء وصيانة سير عمل الأمن المؤتمت وكتيبات التنسيق. أتمتة أنشطة مركز العمليات الأمنية المتكررة بما في ذلك: إثراء التنبيهات، التحقيق في مؤشرات الاختراق (IOC)، تحليل التصيد الاحتيالي، التحقيق في نقطة النهاية، التحقيق في الهوية، إثراء استخبارات التهديدات، تحليل البرمجيات الخبيثة، إنشاء وإدارة الحالات، الاحتواء والمعالجة. تطوير التكاملات بين SIEM وSOAR وEDR/XDR، واستخبارات التهديدات، وأمن البريد الإلكتروني، والهوية، وأمن الشبكات، وأمن السحابة، ونظام التذاكر، ومنصات الأمن الأخرى. بناء الأتمتة باستخدام Python، وREST APIs، وwebhooks، وSDKs، والبرمجة النصية، ومنصات التنسيق. تطوير مكونات أتمتة قابلة لإعادة الاستخدام وأنماط تكامل موحدة. تنفيذ معالجة الأخطاء، والتسجيل، والمراقبة، والاختبار، وآليات التراجع للإجراءات الأمنية المؤتمتة.<br><br>هندسة الكشف<br><br> قيادة تطوير وتحسين قدرات هندسة الكشف في مركز العمليات الأمنية بشكل مستمر. تصميم وتطوير واختبار وضبط وصيانة قواعد الكشف الأمني عبر SIEM وEDR/XDR والسحابة والهوية والشبكة وتقنيات الأمن الأخرى. ترجمة استخبارات التهديدات، وتقنيات الهجوم، ونتائج الحوادث، ونتائج البحث عن التهديدات إلى عمليات كشف قابلة للتنفيذ. ربط تغطية الكشف بإطار عمل MITRE ATT&CK وتحديد فجوات الكشف. تطوير نهج الكشف ككود (Detection-as-Code) بما في ذلك التحكم في الإصدار، والاختبار، ومراجعة النظراء، والنشر، وإدارة دورة الحياة. تحديد مقاييس جودة الكشف بما في ذلك الدقة، ومعدلات الإيجابيات الكاذبة، والتغطية، وفعالية الكشف. العمل مع مهندسي الأتمتة لربط عمليات الكشف مباشرة بسير عمل التحقيق والاستجابة المؤتمتة.<br><br>تكامل البيانات الأمنية والذكاء الاصطناعي<br><br> دمج البيانات الأمنية (Telemetry) من منصات متعددة في سير عمل التحقيق والأتمتة المعتمدة على الذكاء الاصطناعي. تطوير آليات لأنظمة الذكاء الاصطناعي لاسترجاع وربط سياق الأمن ذي الصلة بشكل آمن. تصميم مطالبات (Prompts) منظمة، وسير عمل، ومنطق الوكلاء (Agent Logic)، وتكاملات الأدوات لحالات استخدام الأمن. دعم دمج مصادر المعرفة المؤسسية، واستخبارات التهديدات، والحوادث التاريخية، ومحتوى الكشف، وإجراءات مركز العمليات الأمنية في سير العمل المدعوم بالذكاء الاصطناعي. تطبيق ضوابط أمنية مناسبة حول خصوصية البيانات، والتحكم في الوصول، واستخدام النماذج، والقدرة على التدقيق، والقرارات الناتجة عن الذكاء الاصطناعي. مراقبة مخرجات الذكاء الاصطناعي بحثاً عن هلوسة (Hallucinations)، أو استنتاجات غير صحيحة، أو إجراءات غير آمنة، أو مخاطر تشغيلية أخرى.<br><br>هندسة مركز العمليات الأمنية والتحسين المستمر<br><br> تقييم عمليات مركز العمليات الأمنية الحالية وتحديد فرص تحسين الكفاءة من خلال الهندسة والأتمتة. تقليل عبء العمل اليدوي للمحللين وتحسين متوسط وقت الكشف والتحقيق والاستجابة. وضع معايير هندسية للأتمتة، والتكاملات، ومحتوى الكشف، وسير العمل المدعوم بالذكاء الاصطناعي. إجراء الاختبار والتحقق قبل نشر إجراءات الاستجابة المؤتمتة في بيئة الإنتاج. تتبع فعالية قدرات مركز العمليات الأمنية الذاتي من خلال مؤشرات الأداء التشغيلية القابلة للقياس. توجيه محللي ومهندسي مركز العمليات الأمنية حول الأتمتة، وهندسة الكشف، والتحقيقات المدعومة بالذكاء الاصطناعي، وتقنيات الأمن الجديدة. العمل مع قيادة مركز العمليات الأمنية، والمعمارية، والبنية التحتية، والسحابة، وإدارة الهوية والوصول (IAM)، وفرق هندسة الأمن لتقديم قدرات متكاملة.<br><br>المهارات والخبرة المطلوبة<br><br>يجب أن يتمتع المرشحون بخبرة عملية قوية في العديد من المجالات التالية:<br><br> 7+ سنوات من الخبرة في الأمن السيبراني، مع خبرة كبيرة في هندسة مركز العمليات الأمنية، وهندسة الكشف، وأتمتة الأمن، والاستجابة للحوادث، أو عمليات الأمن. خبرة عملية قوية مع تقنيات SIEM مثل Microsoft Sentinel أو Splunk ES أو Google Sec Ops أو ما يعادلها. خبرة قوية مع منصات SOAR وتنسيق الأمن. خبرة في تطوير أتمتة الأمن باستخدام Python وREST APIs. فهم قوي لسير عمل مركز العمليات الأمنية، وفرز التنبيهات، والتحقيق، والاستجابة للحوادث. خبرة مثبتة في تصميم وهندسة عمليات الكشف الأمني. معرفة قوية بإطار عمل MITRE ATT&CK والدفاع المستند إلى التهديدات. خبرة في دمج منصات الأمن من خلال APIs وتطوير سير عمل التحقيق أو الاستجابة المؤتمتة. خبرة في EDR/XDR، وأمن الهوية، وأمن البريد الإلكتروني، وأمن الشبكات، وأمن السحابة، ومنصات استخبارات التهديدات. فهم إدارة دورة حياة الكشف، والكشف ككود، وGit/التحكم في الإصدار، وCI/CD، والاختبار الآلي.<br><br>خبرة الذكاء الاصطناعي / الذكاء الاصطناعي التوليدي<br><br>معرفة قوية أو خبرة عملية في:<br><br> الذكاء الاصطناعي التوليدي ونماذج اللغات الكبيرة. وكلاء الذكاء الاصطناعي (AI Agents) وسير العمل المعتمد على الوكلاء. واجهات برمجة تطبيقات LLM ومنصات الذكاء الاصطناعي للمؤسسات. هندسة المطالبات (Prompt Engineering) والسياق. التوليد المعزز بالاسترجاع (RAG). استدعاء الأدوات/الوظائف ووكلاء الذكاء الاصطناعي الممكنين عبر API. التحقيق المدعوم بالذكاء الاصطناعي وتحليلات الأمن. تقييم الذكاء الاصطناعي، واختبار الدقة، وإدارة الهلوسة، وحواجز الحماية. التنفيذ الآمن للذكاء الاصطناعي داخل بيئات الأمن السيبراني للمؤسسات.<br><br>لا يحتاج المرشحون إلى أن يكونوا باحثين في تعلم الآلة، فالتأكيد ينصب على تطبيق الذكاء الاصطناعي بشكل عملي ضمن عمليات الأمن.<br><br>الخبرة المفضلة<br><br>خبرة في تقنيات مثل:<br><br> Microsoft Sentinel / Security Copilot، Splunk ES / Splunk SOAR، Cortex XSOAR / XSIAM، Microsoft Defender XDR، Crowd Strike، Service Now Sec Ops، منصات استخبارات التهديدات، Git / Git Lab / Git Hub، Python، REST APIs، Azure Open AI / Open AI APIs أو ما يعادلها من منصات LLM للمؤسسات، منصات الأمن السحابي عبر Azure أو AWS أو GCP.<br><br>ستكون الخبرة في بناء أو نشر مركز عمليات أمنية مدعوم بالذكاء الاصطناعي، أو مركز عمليات أمنية ذاتي، أو الأتمتة المفرطة (Hyperautomation)، أو حلول وكلاء الأمن ميزة إضافية كبيرة.<br><br>النتائج المتوقعة<br><br>من المتوقع أن يحقق الدور تحسينات قابلة للقياس بما في ذلك:<br><br> زيادة النسبة المئوية لأنشطة مركز العمليات الأمنية المؤتمتة. تقليل تدخل المحللين اليدوي. تحسين تغطية وجودة الكشف. تقليل معدلات الإيجابيات الكاذبة. تقليل متوسط وقت الفرز ومتوسط وقت الاستجابة. زيادة تغطية الإثراء والتحقيق المؤتمت. نشر سير عمل التحقيق المدعوم بالذكاء الاصطناعي والذاتي. زيادة التكامل بين الكشف والتحقيق والاستجابة المؤتمتة.