Security Camera Watch Jobs in Saudi
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Saudi - Al Damam
<h3>About Saipem</h3><p>Saipem is a global leader in engineering and construction, specializing in the energy and infrastructure sectors. The company delivers complex onshore and offshore projects worldwide, driven by technological innovation. With a workforce of 30,000 professionals from over 130 nationalities across more than 50 countries, Saipem is committed to enabling the energy transition towards Net Zero and shaping a sustainable future.</p><h3>Role Overview</h3><p>Saipem is seeking a <strong>Security Officer</strong> to join the SECUR Department operations within its Offshore division. This contract position, based in <strong>Dammam, Eastern Province</strong>, requires 2-5 years of experience. The Security Officer will support security management under the direct supervision of the Offshore Security Manager.</p><h3>Key Responsibilities</h3><ul><li>Provide support to the HSSE (Health, Safety, Security, and Environment) Regulation Compliance Manager to ensure adherence to all applicable laws and company regulations.</li><li>Coordinate security management activities under the supervision of the relevant Security Manager.</li><li>Offer technical and organizational support for the company's management and monitoring of security activities.</li><li>Manage and implement people security measures, focusing on the physical well-being of employees and external personnel with contractual relationships with the organization.</li></ul><h3>Qualifications and Experience</h3><ul><li>2-5 years of experience in a security-related role.</li><li>Demonstrated ability to support and coordinate security management activities.</li><li>Understanding of HSSE regulations and compliance.</li></ul><h3>Contract Details and Benefits</h3><p>This role is offered as a 12-month contract, with potential for renewal. Saipem provides a comprehensive corporate benefits package. The company fosters a culture of mutual respect, collaboration, and inclusion, believing that diversity drives progress and innovation. Saipem also emphasizes safety and sustainability, prioritizing the health and safety of its personnel and the preservation of natural ecosystems in all operations.</p><h3>Application Information</h3><p>Saipem supports professional development and encourages applications from individuals who believe they can contribute to the company's business development. Candidates are invited to apply through the spontaneous application form if they feel their skills align with future opportunities.</p>
Saudi - Riyadh
<h3 >About HSBC Saudi Arabia</h3>
<p >HSBC Saudi Arabia provides investment banking services to a diverse range of corporate and institutional clients. This includes public and private companies, funds, government agencies, and family businesses. The firm is committed to delivering comprehensive financial solutions across various sectors.</p>
<h3 >The Role: Financial Crime Manager</h3>
<p >HSBC Saudi Arabia is seeking a <strong >Financial Crime Manager</strong> to join its team. This full-time role is open exclusively to Saudi Nationals and requires 2-5 years of relevant experience. The manager will be instrumental in supporting and directing financial crime compliance across all business lines, with a particular focus on KYC and Customer Due Diligence requests.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Provide support and direction on Financial Crime Compliance, especially regarding KYC and Customer Due Diligence.</li>
<li >Review new or amended laws, rules, regulations, and HBSA policies, assessing their applicability and guiding business areas to ensure compliance.</li>
<li >Communicate with CMA and other regulatory authorities, resolving queries and issues as needed.</li>
<li >Assist in audit committees and support remediation efforts for financial crime gaps identified during reviews.</li>
<li >Ensure the implementation of an effective Compliance training program within HSBC SA.</li>
<li >Make recommendations for the onboarding and retention of high-risk rated customers.</li>
<li >Review the quality and completeness of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) information.</li>
<li >Escalate negative hits, sanctions exposure, or AML exposure to the Risk Reputational Client Selection Committee.</li>
<li >Support efforts to proactively improve KYC processes for sanctions compliance.</li>
<li >Assist the Financial Crime function in implementing an effective framework and controls to protect the bank.</li>
<li >Conduct effective and timely investigations into assigned cases, adhering to reporting requirements and service level agreements.</li>
<li >Manage Oracle Watchlist Screening (OWS) referrals and Transaction Monitoring System (SAS) alerts, escalating high-risk issues.</li>
<li >Support daily trade and communications surveillance, as well as transaction monitoring across business lines.</li>
<li >Assess and test the adequacy of controls within the Covered Business.</li>
<li >Update the Watchlist immediately and conduct all required investigations.</li>
</ul>
<h3 >Qualifications and Experience</h3>
<ul >
<li >2-5 years of experience in a relevant financial crime or compliance role.</li>
<li >Demonstrated understanding of AML, Sanctions, AB&C, Tax Evasion, Internal and External Fraud, and Market Surveillance.</li>
<li >Proficiency in reviewing and interpreting regulatory requirements and internal policies.</li>
<li >Ability to conduct thorough investigations and produce high-quality investigative narratives.</li>
<li >Experience in managing and escalating financial crime risks.</li>
</ul>
<h3 >Required Skills</h3>
<ul >
<li >Strong analytical and problem-solving skills.</li>
<li >Excellent communication and interpersonal abilities for interacting with regulators and internal stakeholders.</li>
<li >Attention to detail and accuracy in reviewing customer records and reports.</li>
<li >Ability to work effectively within a team and provide support when needed.</li>
<li >Proficiency in using group systems and managing risk controls.</li>
</ul>
<h3 >Application Process</h3>
<p >Candidates who meet the qualifications and are Saudi Nationals are encouraged to apply for this full-time position. The role offers an opportunity to contribute to HSBC's financial crime prevention efforts.</p>
Elm
Saudi - Riyadh
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
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<td colspan="6" valign="top">
<p ><strong><span >Job Description </span></strong></p>
</td>
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<td colspan="6" valign="top">
<p ><strong><span >OVERVIEW</span></strong></p>
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<p ><strong><span >Job Title</span></strong></p>
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<p ><span >Consultant</span></p>
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<p ><strong><span >Job Code</span></strong></p>
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<p ><span >701681</span></p>
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<p ><strong><span >Grade</span></strong></p>
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<p ><span >I3</span></p>
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<p ><strong><span >Group</span></strong></p>
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<p ><span >Government Products </span></p>
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<p ><strong><span >Division</span></strong></p>
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<p ><span >Technology Division</span></p>
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<p ><strong><span >Department</span></strong></p>
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<p ><span >System Design & BI</span></p>
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<p ><strong><span >Unit</span></strong></p>
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<p ><span >Data & Analytics</span></p>
</td>
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<p ><span > </span></p>
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<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
</td>
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<tr >
<td valign="top">
<p ><span >To support the implementation and operation of Data Management practices across the organization by contributing to data quality initiatives, metadata management, data catalog maintenance, and data governance activities. The role is responsible for improving data accuracy, accessibility, discoverability, and compliance while supporting business stakeholders in utilizing trusted and well-governed data assets that align with organizational data privacy and governance requirements.</span></p>
</td>
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<p > </p>
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<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
</td>
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<p ><strong><span >Key Accountabilities</span></strong></p>
</td>
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<p ><strong><span >Key Activities</span></strong></p>
</td>
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<td >
<ol >
<li ><span >Data Quality Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support the implementation of data quality standards, controls, and monitoring mechanisms.</span></li>
<li ><span >Perform data quality assessments and identify inconsistencies, inaccuracies, and data integrity issues.</span></li>
<li ><span >Assist in tracking and resolving data quality findings across enterprise data assets.</span></li>
<li ><span >Monitor data quality metrics and contribute to continuous improvement initiatives.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="2">
<li ><span >Data Catalog Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Maintain and enrich enterprise data catalog information to improve data discoverability.</span></li>
<li ><span >Ensure business and technical metadata are accurately documented and kept up to date.</span></li>
<li ><span >Support classification and organization of enterprise data assets within approved cataloging frameworks.</span></li>
<li ><span >Promote adoption and effective utilization of data catalog capabilities.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="3">
<li ><span >Metadata Management</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support the collection, maintenance, and governance of metadata across enterprise systems.</span></li>
<li ><span >Ensure metadata standards and documentation requirements are consistently applied.</span></li>
<li ><span >Identify metadata gaps and collaborate with stakeholders to improve data documentation quality.</span></li>
<li ><span >Maintain metadata repositories and support metadata governance initiatives.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="4">
<li ><span >Data Governance Compliance</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Support implementation of data governance standards, policies, and control requirements.</span></li>
<li ><span >Assist in monitoring compliance with approved data management and governance practices.</span></li>
<li ><span >Collaborate with stakeholders to address governance findings and improvement opportunities.</span></li>
<li ><span >Support governance reporting and compliance monitoring activities.</span></li>
</ul>
</td>
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<tr >
<td >
<ol start="5">
<li ><span >Data Documentation & Standards</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Develop and maintain documentation related to data definitions, data lineage, business glossaries, and data assets.</span></li>
<li ><span >Ensure documentation is complete, accurate, and aligned with enterprise standards.</span></li>
<li ><span >Support standardization initiatives that improve consistency across data domains.</span></li>
<li ><span >Maintain data management records and reference materials.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="6">
<li ><span >Data Analysis & Validation</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Analyze data sets to identify trends, issues, and opportunities related to data management objectives.</span></li>
<li ><span >Perform validation activities to ensure data accuracy, completeness, and consistency.</span></li>
<li ><span >Support investigation and resolution of data-related issues.</span></li>
<li ><span >Contribute analytical insights that improve enterprise data reliability.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="7">
<li ><span >Stakeholder Collaboration & Data Stewardship Support</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Collaborate with business and technology teams to support data management initiatives.</span></li>
<li ><span >Assist data owners, stewards, and stakeholders in applying data management standards.</span></li>
<li ><span >Support awareness and adoption of data governance practices across the organization.</span></li>
<li ><span >Facilitate communication related to data quality, metadata, and governance requirements.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="8">
<li ><span >Data Management Continuous Improvement</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Identify opportunities to enhance data management processes, tools, and practices.</span></li>
<li ><span >Support implementation of initiatives that improve data accessibility, usability, and governance maturity.</span></li>
<li ><span >Participate in assessments, reviews, and enhancement programs related to data management.</span></li>
<li ><span >Contribute to building a data-driven culture through continuous improvement activities.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="9">
<li ><span >Policies, Processes & Procedures</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></li>
<li ><span >Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</span></li>
</ul>
</td>
</tr>
<tr >
<td >
<ol start="10">
<li ><span >Information Security</span></li>
</ol>
</td>
<td >
<ul >
<li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
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<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
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<p ><strong><span >Academic and professional qualifications</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >Bachelor’s Degree in Data Science, Information Systems, Computer Science, Information Technology, Business Analytics, Statistics, or a related discipline.</span></li>
</ul>
</td>
</tr>
<tr>
<td valign="top">
<p ><strong><span >Years and Nature of Experience</span></strong></p>
</td>
<td valign="top">
<ul >
<li ><span >4–6 years of experience in Data Analytics, Data Quality, Data Governance, Metadata Management, Data Management, or related disciplines.</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p > </p>
<p > </p>
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<p ><strong><span >VERSION TRACKING</span></strong></p>
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<p ><strong><span >Prepared by:</span></strong></p>
</td>
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<p > </p>
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<p ><strong><span >First review by:</span></strong></p>
</td>
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<p > </p>
</td>
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<td rowspan="3">
<p ><strong><span >Approved by:</span></strong></p>
</td>
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<p ><strong><span >Name</span></strong></p>
</td>
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<p > </p>
</td>
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<p ><strong><span >Signature</span></strong></p>
</td>
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<p > </p>
</td>
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<p ><strong><span >Date</span></strong></p>
</td>
<td valign="top">
<p > </p>
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<p > </p>
<p > </p>
<p > </p>
</span>
Saudi - Jeddah
Microsoft Dynamics 365 CRM Dev Ops Engineer Location: Riyadh, Saudi Arabia Job Summary DXC Technology is seeking a Microsoft Dynamics 365 CRM Dev Ops Engineer to support the delivery, automation, and lifecycle management of Dynamics 365 CRM and Power Platform solutions. The ideal candidate will have strong experience in Azure Dev Ops, CI/CD pipelines, release management, automation, and environment administration. Key Responsibilities Design, develop, and maintain CI/CD pipelines for Dynamics 365 CRM and Power Platform solutions. Automate solution deployments, release processes, and environment management using Azure Dev Ops. Manage CRM solution packaging, deployments, versioning, and application lifecycle management (ALM). Configure and maintain Azure Dev Ops repositories, branching strategies, YAML pipelines, approvals, and deployment gates. Develop automation scripts using Power Shell, Power Platform CLI (PAC CLI), and Azure tools. Support environment provisioning, configuration management, security setup, connection references, and environment variables. Monitor and troubleshoot deployment issues, solution import failures, dependency conflicts, and pipeline execution errors. Collaborate with developers, architects, QA, and infrastructure teams to ensure successful releases. Maintain technical documentation, deployment guides, release notes, runbooks, and operational procedures. Drive continuous improvement in automation, deployment reliability, security, and delivery efficiency. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.4-7 years of experience in Microsoft Dynamics 365 CRM, Power Platform, Dev Ops, or Release Management. Strong hands-on experience with Azure Dev Ops, Git, CI/CD pipelines, and release automation. Experience with Dynamics 365 CRM solution management, Dataverse, managed and unmanaged solutions, and dependency management. Experience with Power Platform Build Tools, PAC CLI, Power Shell, Azure CLI, and YAML pipelines. Knowledge of Power Apps, Power Automate, Dataverse, security roles, environment strategy, and ALM best practices. Experience managing multiple environments (Development, Test, UAT, Staging, Production). Understanding of Dev Sec Ops practices, security controls, deployment governance, and compliance requirements. Strong troubleshooting and problem-solving skills. Preferred Qualifications Microsoft certifications in Dynamics 365, Power Platform, Azure, or Dev Ops. Experience with Azure Functions, Logic Apps, Service Bus, Key Vault, Azure Monitor, and Application Insights. Experience with Git Hub Actions, Terraform, Bicep, or Infrastructure as Code (IaC). Experience with automated testing and deployment validation tools. Knowledge of Agile/Scrum methodologies. Arabic language skills are a plus. Skills Microsoft Dynamics 365 CRMPower Platform & Dataverse Azure Dev Ops CI/CD Pipelines Release Management Application Lifecycle Management (ALM) Power Shell & PAC CLIGit & Source Control YAML Pipelines Dev Sec Ops Azure Services Problem Solving & Communication
Saudi - Tabuk
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Tabuk
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Riyadh
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Hail
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Qassim
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Nagran
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Makkah
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Medina
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Al Ahsa
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Jizan
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Asir
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Makkah
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
SIDB
Saudi - Riyadh
<p><strong>Company Description</strong></p><p>Smart Interaction for Digital Brokerage Company (SIDB) is licensed by the Saudi Central Bank (SAMA) to provide digital brokerage services in the financing sector. SIDB uses advanced technologies and secure digital integration with service providers and financing partners to streamline corporate financing processes. Through its “Qardi” platform, the company enables businesses to submit financing requests digitally and receive instant offers from financing institutions. SIDB focuses on secure, efficient, and user-friendly financial technology solutions that support corporate growth. The company values innovation, regulatory compliance, and robust information security across all its services.</p><p><br></p><p><strong>Role Description</strong></p><p>The Senior Cybersecurity Officer is a full-time, on-site role based in Riyadh, responsible for leading and enhancing SIDB’s security posture across platforms, infrastructure, and operations. This role oversees the design, implementation, and maintenance of cybersecurity controls, including security policies, standards, and procedures aligned with regulatory requirements and industry best practices. Daily responsibilities include monitoring security events, managing incident response, overseeing vulnerability assessments, and coordinating remediation efforts with technology teams. The Senior Cybersecurity Officer will collaborate with product, engineering, and operations teams to embed security by design in applications, networks, and data flows, and will conduct regular risk assessments and security awareness activities. The role also involves preparing security reports for management, supporting audits, and ensuring continuous improvement of the organization’s security frameworks and tools.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong expertise in Cybersecurity and Information Security, including security governance, policies, risk management, and regulatory compliance.</li><li>Candidates should possess skills in Network Security, covering firewall management, secure network architecture, intrusion detection/prevention, and encryption technologies.</li><li>Candidates should possess skills in Application Security, including secure software development practices, code review, and protection of web and mobile applications.</li><li>Candidates should possess experience in Vulnerability Assessment, including scanning, analysis, prioritization, and coordination of remediation activities.</li><li>Relevant experience of at least 5 years in financial services or fintech environments, preferably under SAMA or similar regulatory bodies.</li><li>Bachelor’s degree in Computer Science, Information Security, or a related field; professional certifications such as CISSP, CISM, CEH, or equivalent are preferred.</li><li>Strong analytical and problem-solving abilities, with the capacity to communicate security risks and solutions clearly to technical and non-technical stakeholders.</li><li>Proven ability to work collaboratively with cross-functional teams and to lead security initiatives in a fast-paced, technology-driven environment.</li></ul>
Saudi - Riyadh
In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br><br>At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.<br><br><strong>Job Description<br><br></strong>Parsons is looking for an amazingly talented <strong>Senior ITS Engineer</strong> to join our PMO team. In this role, you will provide program‑level technical leadership, oversight, and integration of Intelligent Transportation Systems (ITS) across one of the largest and most complex urban road networks in the region.<br><br>The position requires a highly experienced ITS professional capable of reviewing designs, assessing contractor technical proposals, ensuring system integration, and aligning ITS deployments with Traffic Control Centers (TCC) and adjacent projects.<br><br>The <strong>Senior ITS Engineer</strong> will act as the PMO technical authority for ITS systems, overseeing planning, design development, contractor submissions, interfaces, and system integration across multiple road and corridor projects.<br><br>The role involves coordination with designers, contractors, authorities, system integrators, and operators to ensure that all ITS solutions are technically compliant, interoperable, future‑ready, and aligned with smart mobility objectives.<br><br><strong>What You’ll Be Doing<br><br></strong><ul><li>Provide program‑level oversight and governance for all ITS works across the Program.</li><li>Review and manage ITS scope covering:</li><ul><li>Signalized and unsignalized intersections</li><li>Variable Message Signs (VMS) and Dynamic Message Signs (DMS)</li><li>Overhead gantries and cantilever structures (OVHDs)</li><li>Automatic Incident Detection (AID) systems</li><li>Ramp metering systems</li><li>ANPR systems</li><li>ITS field devices (CCTV, detectors, sensors, cabinets)</li><li>Local Control and Support Centers (LCSC)</li></ul><li>Review and provide technical recommendations on contractor and system integrator technical proposals, shop drawings, material submissions, method statements, and system architectures.</li><li>Ensure ITS systems are fully integrated with existing and future Traffic Control Centers (TCC) and coordinated across project‑to‑project interfaces.</li><li>Oversee the design and implementation of optical fiber communication networks, including backbone, distribution, access networks, redundancy, and routing strategies.</li><li>Review Functional System Design Documents (FSDDs), integration plans, testing and commissioning strategies, and operational readiness plans.</li><li>Ensure compliance with applicable international ITS standards, local authority requirements, and RCRC specifications.</li><li>Support interface management between ITS, traffic engineering, electrical, communications, civil, and structural disciplines.</li><li>Provide technical input to BOQs, scope definitions, risk registers, and value engineering initiatives.</li><li>Monitor and support FAT, SAT, system integration testing, and final commissioning of ITS systems.</li><li>Prepare and review technical reports, design review comments, decision papers, and executive summaries for senior management and stakeholders.</li><li>Liaise with RCRC, traffic authorities, operators, police, and other stakeholders to resolve technical and operational issues.</li><li>Mentor junior ITS engineers and contribute to PMO capability building and standardization.<br><br></li></ul><strong>What Required Skills You’ll Bring<br><br></strong><ul><li>Bachelor’s degree in Electrical Engineering, Electronics & Communications Engineering, Transportation Engineering, Computer Engineering, or related discipline from an accredited institution.</li><li>Minimum 15 years of experience in ITS planning, design, integration, and delivery on large‑scale urban road or highway infrastructure projects.</li><li>Extensive hands‑on experience with:</li><ul><li>Urban ITS systems and architecture</li><li>Intersections, VMS/DMS, AID, ramp metering, ANPR, and field devices</li><li>ITS communications and fiber optic networks</li></ul><li>Proven experience reviewing contractor and vendor technical proposals and complex multi‑disciplinary designs.</li><li>Strong understanding of ITS system integration, interoperability, cybersecurity, and data communications.</li><li>Familiarity with relevant international standards and protocols (e.g., NTCIP, IP networking, ONVIF, SNMP).</li><li>Excellent written and verbal communication skills with the ability to engage senior stakeholders.</li><li>Strong coordination, leadership, and problem‑solving skills.<br><br></li></ul><strong>What Desired Skills You’ll Bring<br><br></strong><ul><li>Prior experience on mega road or smart city programs in the GCC, preferably Saudi Arabia.</li><li>Experience with traffic management centers, smart mobility platforms, and city‑wide ITS integration.</li><li>Knowledge of cybersecurity requirements for ITS and operational networks.</li><li>Professional certifications (PMP, PE, CCNA/CCNP, or equivalent).</li><li>Experience supporting operational readiness, O&M transition, and asset handover.<br><br><br></li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<br><br>We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!<br><br>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
Saudi - Riyadh
<br><p>The <strong>ELV Engineer</strong> is responsible for supporting Testing & Commissioning (T&C) field operations for ELV and Special Systems projects, ensuring successful project delivery through effective planning, execution, testing, commissioning, and compliance with project specifications and industry standards.</p><p>The role supports the Operations Department in managing all Testing & Commissioning activities, including project planning, quality assurance, contractor coordination, cost monitoring, data analysis, and Health, Safety & Environment (HSE) compliance. The ELV Engineer works closely with engineers, technicians, clients, and project stakeholders to ensure systems are commissioned efficiently and perform according to design requirements.</p><p><br></p><p>Key Responsibilities</p><ul><li>Support the planning, execution, and management of Testing & Commissioning activities for ELV and Special Systems projects.</li><li>Develop and implement innovative testing methodologies and technical solutions aligned with international best practices.</li><li>Prepare, review, and coordinate the submission of Testing & Commissioning plans, procedures, and reports.</li><li>Ensure all testing and commissioning activities comply with contractual requirements, project specifications, and quality standards.</li><li>Assist in developing and implementing project-specific Testing & Commissioning strategies.</li><li>Provide technical support and guidance to engineers and technicians during field operations.</li><li>Conduct on-site inspections, testing, troubleshooting, and commissioning of ELV systems.</li><li>Deliver on-the-job and classroom training to project teams on new technologies, methodologies, and best practices.</li><li>Coordinate with HSE personnel to ensure compliance with company safety policies and procedures.</li><li>Participate in site safety inspections and subcontractor audits.</li><li>Ensure accurate and timely submission of project timesheets and required project documentation.</li><li>Support project reporting, progress monitoring, and operational performance analysis.</li><li>Strong knowledge of Testing & Commissioning processes and methodologies.</li><li>Experience with T&C project management tools and software.</li><li>Knowledge of PMP principles and FIDIC contract conditions is preferred.</li><li>Understanding of risk management, crisis resolution, engineering design review, and project cost control.</li><li>SAP ERP functional knowledge is mandatory.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>ELV systems testing, commissioning, troubleshooting, and integration.</li><li>Structured Cabling Systems.</li><li>CCTV Systems.</li><li>Access Control Systems.</li><li>Intrusion Detection Systems.</li><li>Fire Alarm Systems.</li><li>Public Address & Voice Evacuation Systems.</li><li>IP Telephony Systems.</li><li>Building Management Systems (BMS).</li><li>Electrical load calculations and panel schedule preparation.</li><li>Electrical wiring methodologies for power, lighting, and control systems.</li><li>Voltage drop calculations and electrical distribution coordination.</li></ul><li></li><p>Qualifications</p><ul><li>Bachelor's Degree in Electrical Engineering, Electronics Engineering, Telecommunications Engineering, or a related Engineering discipline.</li><li>Professional certifications related to Testing & Commissioning or ELV systems are an advantage.</li><li>PMP certification is considered a plus.</li></ul><p><br></p><p>Experience Requirements</p><ul><li>Minimum 4 years of professional experience in Testing & Commissioning, ELV Systems, or Operations.</li><li>Minimum 2 years of experience in an Engineering role within a Testing & Commissioning or Operations Department.</li><li>Experience in construction, infrastructure, commercial buildings, or large-scale development projects is preferred.</li><li>Hands-on experience testing and commissioning ELV and Special Systems.</li></ul><p><br></p><p>Why Join Us?</p><p>Join a dynamic team delivering complex construction and infrastructure projects where you will play a key role in the successful testing, commissioning, and handover of advanced ELV and Special Systems. This position offers exposure to leading technologies, professional growth opportunities, and involvement in high-profile projects that contribute to operational excellence and project success.</p><p><br></p>
Saudi - Riyadh
<p>The Senior Project Manager - Airports is accountable for the delivery of one or more significant or complex projects within the airport programme, owning scope, schedule, cost, quality and risk end to end. The role brings senior delivery leadership to high-profile or high-risk workstreams, coordinating multi-disciplinary and vendor resources to deliver outcomes safely into a 24/7 operational environment. Key Responsibilities Project Planning & Delivery Plan and deliver complex projects - scope, schedule, milestones, deliverables and resource plans. Manage execution across design, build, test, transition and go-live. Track progress against plan and budget, managing critical path and dependencies. Risk, Change & Quality Own project RAID and change control; drive mitigations to closure. Assure quality, safety, security and compliance throughout delivery. Support readiness and transition (ORAT, trials, cutover) for go-live. Commercial & Stakeholder Manage project budget, forecasting, cost tracking and supplier management. Produce clear status reporting for PMO, leadership and client. Lead and motivate the project team; build strong stakeholder relationships.</p><p><strong>Desired Candidate Profile</strong></p><h2>Skills & Experience</h2><ul><li>Extensive experience delivering complex technology projects to time, cost and quality.</li><li>Strong command of project methods (PMI/PMP, PRINCE2, agile/hybrid) and governance.</li><li>Skilled in planning, scheduling, budgeting, cost control and dependency management.</li><li>Hands-on RAID and change-control experience on complex projects.</li><li>Strong leadership of matrixed teams and excellent stakeholder management.</li></ul><h2>Desirable</h2><ul><li>Experience in aviation, airports or 24/7 critical-infrastructure environments. Familiarity with airport systems and ORAT/transition.</li><li>Exposure to MSI delivery models.</li><li>Certification (PMP, PRINCE2 Practitioner, APM) and/or agile (Scrum, SAFe).</li></ul><h2>Qualifications</h2><ul><li>Degree in Business, Engineering, Information Systems or related discipline (or equivalent experience).</li><li>Project management certification strongly preferred (PMP, PRINCE2, APM or equivalent).</li></ul><h2>Key Competencies</h2><ul><li>Delivery accountability - organization and planning - problem-solving - stakeholder influence - risk awareness - leadership - resilience - customer focus.</li></ul>
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