IT Jobs - Abha Saudi

<ul><li>Provide first-line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.</li><li>Diagnose and troubleshoot hardware and software problems, utilizing remote access tools to expedite solutions without on-site visits.</li><li>Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.</li><li>Assist in the setup and configuration of new hardware and software, ensuring users are equipped with the necessary tools to perform their duties.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field, showcasing a solid educational foundation.</li><li>Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, demonstrating technical expertise.</li><li>A minimum of 2 years of hands-on experience in IT support roles, showcasing the ability to handle diverse technical challenges.</li><li>Experience in a corporate IT environment, with a preference for candidates who have worked in fast-paced settings.</li></ul>