وظائف مطورى واجهة مستخدم - مكة السعودية
٨٤ وظائف شاغرة
Working in Risha, a web graphic designer and motion graphic designer with sufficient experience in designs, visual identity, and design on Ai, and created video clips.
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a front office supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here's what you'll do during a typical day:</h4>
<ul>
<li><strong>Supervise front office team:</strong> Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.</li>
<li><strong>Lead day-to-day team operations:</strong> Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.</li>
<li><strong>Lead guest issue resolution:</strong> Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.</li>
<li><strong>Manage lobby flow:</strong> Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.</li>
<li><strong>Manage special projects:</strong> Lead department initiatives or ad-hoc assignments.</li>
</ul>
<h4>What it takes to make the stay</h4>
<p>This vacancy is exclusively open for Saudi nationals.</p>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p>
<ul>
<li>A passion for spreading the light and warmth of hospitality.</li>
<li>Acting with integrity and always doing the right thing.</li>
<li>Inspiring others through leadership.</li>
<li>A belief that teamwork drives the best outcomes.</li>
<li>A sense of ownership and accountability.</li>
<li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li>
</ul>
<h4>How we’ll help you thrive</h4>
<p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p>
<ul>
<li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program.</li>
<li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li>
<li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li>
<li>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li>
</ul>
<p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a receptionist, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here's what you'll do during a typical day:</h4>
<ul>
<li><strong>Deliver a warm welcome:</strong> Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.</li>
<li><strong>Support efficient check-out:</strong> Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.</li>
<li><strong>Provide hotel and local knowledge:</strong> Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.</li>
<li><strong>Promote hotel services:</strong> Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.</li>
<li><strong>Delight our guests:</strong> Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.</li>
</ul>
<h4>What it takes to make the stay</h4>
<p>This vacancy is exclusively open for Saudi nationals.</p>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p>
<ul>
<li>A passion for spreading the light and warmth of hospitality.</li>
<li>Acting with integrity and always doing the right thing.</li>
<li>Inspiring others through leadership.</li>
<li>A belief that teamwork drives the best outcomes.</li>
<li>A sense of ownership and accountability.</li>
<li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li>
</ul>
<h4>How we’ll help you thrive</h4>
<p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p>
<ul>
<li>Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD per night at our world-class hotels through our Go Hilton travel program.</li>
<li>Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li>
<li>Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li>
<li>Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li>
</ul>
<p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.</em></p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>
<h3 >About Crown Holdings and the Role</h3>
<p >Crown Holdings is seeking a dedicated <strong >Back End Necker Mechanic</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to maintaining the efficiency and performance of high-speed can-making equipment within our production facilities.</p> <h3 >Role Purpose and Contribution</h3>
<p >The Back End Necker Mechanic plays a vital role in ensuring the continuous operation and improvement of our advanced machinery. Your work will directly contribute to the production of high-quality metal packaging, supporting some of the world's most recognized brands.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Perform both preventative and reactive maintenance on Back End and LSM Necker machinery.</li>
<li >Conduct daily checks and continuous monitoring of plant and production equipment to ensure optimal functionality.</li>
<li >Support equipment overhauls, facilitate height and diameter changes, and implement mechanical upgrades.</li>
<li >Assist with the installation, trials, and commissioning processes for new machinery.</li>
<li >Complete work orders accurately and efficiently using the Apriso system within agreed timeframes.</li>
<li >Rebuild unit spares and effectively manage the inventory of spare parts.</li>
<li >Provide training and support to team members and cover shifts as required to maintain operational continuity.</li>
<li >Operate Forklift Trucks (FLT) and perform various machining tasks, including turning, milling, and grinding, when necessary.</li>
</ul> <h3 >Experience Requirements</h3>
<p >Candidates for this role should possess <strong >0-1 years of relevant experience</strong> in mechanical maintenance, preferably within a manufacturing or industrial setting.</p> <h3 >Technical Skills and Operational Support</h3>
<p >The position requires practical skills in mechanical maintenance and the ability to operate specialized equipment. Proficiency in using maintenance management systems like Apriso is beneficial. The role also involves contributing to team development through training and collaborative shift coverage.</p> <h3 >Location and Employment Details</h3>
<p >This is a full-time employment opportunity based in Jeddah, Makkah, Saudi Arabia. The successful candidate will work within a dynamic production environment, contributing to the company's operational excellence.</p>
<h3 >About the Role</h3>
<p >CoorB is seeking a <strong >QA Engineer</strong> to join its team in Jiddah, Makkah, Saudi Arabia. This is a contract position for a professional with 5-10 years of experience in quality assurance. The role focuses on designing, developing, and maintaining scalable automated testing frameworks across various systems.</p> <h3 >Role Overview and Impact</h3>
<p >The QA Engineer will be responsible for leading test automation initiatives and integrating automation into CI/CD pipelines. This position drives continuous quality improvements throughout the software development lifecycle, ensuring product reliability and testing efficiency across web, mobile, and backend systems.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Design, develop, and maintain automated test frameworks for web, mobile, and backend systems.</li>
<li >Collaborate with developers, QA analysts, and product teams to ensure comprehensive test coverage across all functionalities.</li>
<li >Implement CI/CD integration to automate regression, smoke, and functional testing pipelines.</li>
<li >Develop robust automation scripts to validate APIs, databases, and user interfaces.</li>
<li >Lead performance, load, and stress testing efforts to ensure optimal system scalability and reliability.</li>
<li >Continuously evaluate, enhance, and standardize automation tools, processes, and best practices.</li>
<li >Drive test data management strategies and promote the reusability of test components and scripts.</li>
<li >Mentor and guide QA engineers in automation frameworks, coding standards, and testing best practices.</li>
<li >Participate in code reviews and advocate for testability and quality throughout system design and development.</li>
<li >Generate test reports and quality metrics to monitor release readiness, defect leakage, and testing effectiveness.</li>
</ul> <h3 >Candidate Profile and Experience</h3>
<p >The ideal candidate will possess <strong >5-10 years of experience</strong> in a QA engineering role, with a strong background in test automation. This position requires a highly technical and detail-oriented individual who is committed to improving testing efficiency and product reliability.</p> <h3 >Work Arrangement and Location</h3>
<p >This is a <strong >contract position</strong> located in Jiddah, Makkah, Saudi Arabia. The salary for this role will be discussed directly with qualified candidates.</p> <h3 >Application Process</h3>
<p >Interested candidates are encouraged to apply. Further details regarding the role and application steps will be provided during the recruitment process.</p>
<p>Batterjee Medical College is seeking an experienced ERP Consultantu00b to lead the implementation, optimization, and continuous improvement of the Odoo ERP platform. This role is responsible for analyzing business requirements, configuring Odoo solutions, managing ERP projects, supporting end users, and collaborating with technical teams to deliver scalable, high-quality enterprise solutions that support academic and administrative operations.</p><p>Key Responsibilities:</p><ul><li><strong>Business Analysis & Requirement Gathering</strong></li><ul><li>Analyze business requirements and map them accurately to Odoo functionalities.</li><li>Engage with key stakeholders to understand workflows, document processes, and identify system improvement opportunities.</li><li>Translate business processes into functional specifications for technical teams.</li><li>Create and maintain business process documentation and visual process maps.</li></ul><li><strong>System Configuration & Implementation</strong></li><ul><li>Perform full system implementation, module setup, and advanced Odoo configurations.</li><li>Test modules and functionalities, ensuring they meet defined requirements.</li><li>Coordinate with Odoo developers to customize and enhance system performance.</li><li>Support data migration, system validation, and go-live activities.</li><li>Ensure quality assurance and user acceptance testing are completed successfully.</li></ul><li><strong>Project Management & Delivery</strong></li><ul><li>Manage assigned Odoo projects and tasks, ensuring delivery within scope, time, and quality standards.</li><li>Track project progress and maintain reporting documentation including project plans and task lists.</li><li>Collaborate with the Enterprise Systems Director to prioritize system enhancements and upgrades.</li><li>Contribute to research and advisory on new Odoo modules, apps, and verticals to meet institutional requirements.</li></ul><li><strong>User Training & Support</strong></li><ul><li>Conduct end-user and departmental training on Odoo modules and best practices.</li><li>Coach business users on how to utilize Odoo effectively and autonomously.</li><li>Deliver training sessions on-site or remotely, ensuring adoption and understanding.</li><li>Provide functional support and guidance post-implementation.</li></ul><li><strong>Quality & Continuous Improvement</strong></li><ul><li>Enhance the quality and performance of Odoo products and services.</li><li>Evaluate system performance and recommend optimization measures.</li><li>Contribute to continuous improvement of business processes and IT systems.</li><li>Stay current with Odoo updates, best practices, and community advancements.</li></ul><li><strong>Documentation & Reporting</strong></li><ul><li>Maintain accurate and up-to-date documentation of configurations, enhancements, and workflows.</li><li>Prepare reports on Odoo performance, issues, and proposed improvements.</li><li>Support audits and compliance reviews related to system operations.</li></ul></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li><li>Odoo Certification or formal Odoo training is an advantage.</li><li><strong>Experience</strong></li><ul><li>8 years of experience in Odoo Functional Consulting or ERP implementation.</li><li>Proven experience in business process analysis, solution design, and functional configuration.</li><li>Experience implementing and supporting Odoo ERP across multiple business functions.</li><li>Exposure to HR, Finance, Procurement, or Administrative modules is highly preferred.</li></ul><li><strong>Required Skills</strong></li><ul><li>Strong expertise in Odoo ERP implementation, configuration, troubleshooting, and optimization.</li><li>Solid understanding of ERP business processes and data management.</li><li>Knowledge of software development lifecycle (SDLC) and project management methodologies.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Ability to translate business requirements into functional specifications.</li><li>Strong communication, presentation, and stakeholder management skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Fluent in English (written and spoken); Arabic is an advantage.</li></ul><li><strong>Personal Competencies</strong></li><ul><li>Integrity and professionalism</li><li>Analytical thinking and problem-solving</li><li>Communication and collaboration</li><li>Planning and organizational skills</li><li>Accountability and ownership</li><li>Adaptability and flexibility</li><li>Customer-focused mindset</li><li>Innovation and continuous improvement</li><li>Attention to detail</li><li>Self-motivation and continuous learning</li></ul></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Mechatronic Senior Engineer Manages all activities of the RM Team and provides technical support for automated material handling equipment in warehouses and distribution centers. The Position works with PLC Engineers, Software Developers, and Software Support Engineers to install, troubleshoot, maintain, and repair mechanical and electrical systems. Knowledge of electrical and mechanical principles, motors, drivers, belts and bearings.</p><p><strong>Accountabilities</strong></p><ul><li>Coordinates on-site maintenance of electrical and mechanical automated system machines.</li><li>Troubleshoot, repair, calibrate and align electrical and mechanical automated system machines.</li><li>Clears interface of electrical and mechanical software.</li><li>Effectively communicates with customers in high-impact scenarios.</li><li>Develops and maintains standards and tools for hardware projects for improvements.</li><li>Monitors external suppliers/subcontractors.</li><li>Monitors automated system machine performance.</li><li>Maneuvers warehouse and distribution center ladders, metal stairs, catwalks, and temporary structure to find problems and make repairs.</li><li>Assist in identifying root cause of faults and production errors.</li><li>Work with Onsite staff and software developers to ensure maximum system uptime.</li><li>Analyzes system daily operation reports to track and identify opportunities for continued improvement.</li><li>Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring.</li><li>Updates help-desk ticketing system to track, monitor and resolve issues.</li><li>Attends and participates in meetings.</li><li>May occasionally performs extended hours, weekend and holiday work in support of customer service and change requests.</li><li>Works independently with little or no supervision.</li><li>Updates system manuals.</li><li>Employee s duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.</li></ul><p><strong>Work Environment</strong></p><ul><li>Indoors : 80%</li><li>Outdoors : 20 %</li></ul><p><strong>Working Days</strong> : 6 Working Days</p><p><strong>Days off</strong> : 1 Days Off</p><p><strong>Working Hours</strong> : 8 Hours a day Rotating shifts (1 hour break)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3-year degree in Mechatronic or Electronic and Mechanical Technology or equivalent experience.</li><li>5-7 years of equipment maintenance experience preferably with automation.</li><li>MS Office Suite Computer Skills</li><li>English Arabic Languages</li></ul><p></p></section>
<h3 >About Modern Mills Company</h3>
<p >Modern Mills Company is a prominent organization operating in Saudi Arabia, with key operations in Jeddah and Makkah. The company is seeking a dedicated professional to join its technical team in a full-time capacity, contributing to the enhancement and support of its enterprise systems.</p> <h3 >The Role: Technical Analyst SAP ABAP/Integration</h3>
<p >The Technical Analyst SAP ABAP/Integration is responsible for the design, development, implementation, and ongoing support of SAP ABAP solutions and enterprise integrations between SAP and non-SAP applications. This full-time position, based in Jeddah, Makkah, focuses on delivering scalable, secure, and high-quality technical solutions that enhance business processes while ensuring compliance with SAP development standards and integration best practices.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Design, develop, and maintain custom ABAP reports, programs, enhancements, workflows, BAPIs, BADIs, and user exits.</li>
<li >Create and maintain SAP SmartForms and Adobe Forms.</li>
<li >Lead and implement integrations between SuccessFactors and SAP ECC / S/4HANA using SAP PI/PO, SAP CPI, and direct APIs.</li>
<li >Develop and maintain connectors for payroll, recruitment, employee data, and performance management, ensuring data consistency and integrity across systems.</li>
<li >Design and implement integrations between SAP ERP, SuccessFactors, and third-party systems, managing data mapping, transformation, and validation rules.</li>
<li >Develop and maintain interfaces using IDocs, BAPIs, RFCs, OData, and SOAP/REST services, including monitoring and troubleshooting integration issues.</li>
<li >Review and optimize custom developments and integrations, performing ABAP performance tuning to reduce latency, errors, and downtime.</li>
<li >Collaborate with SAP functional consultants (HR, Finance, etc.) to support end-to-end solutions and define business and integration requirements.</li>
<li >Develop and deliver user training, and maintain technical, functional documentation, and user guides.</li>
<li >Provide technical support for ABAP and integrations, investigating root causes and acting as a primary contact for integration issues.</li>
<li >Lead ABAP and SuccessFactors integration projects, supporting upgrades, compatibility testing, change requests, and version control.</li>
<li >Contribute to IT policies, systems, processes, and procedures to ensure operational consistency.</li>
</ul> <h3 >Required Qualifications</h3>
<ul >
<li >3–5 years of experience in SAP ABAP development.</li>
<li >Proven experience supporting SAP S/4HANA or ECC environments.</li>
<li >Demonstrated experience in SAP integrations between SAP and non-SAP systems.</li>
</ul> <h3 >Collaboration and System Scope</h3>
<p >This role requires close collaboration with functional consultants, infrastructure teams, cybersecurity personnel, external vendors, and various business stakeholders. The objective is to ensure high-performing SAP solutions across critical business areas including manufacturing, finance, supply chain, sales, and shared services. The position also ensures that integration architecture adheres to best practices for scalability, reliability, and performance.</p> <h3 >Role Contribution</h3>
<p >The Technical Analyst SAP ABAP/Integration directly contributes to the robust technical foundation of Modern Mills Company's enterprise systems, supporting critical business operations through effective SAP ABAP development and integration solutions.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>This position has a comprehensive role focusing on managing and overseeing the end-to-end aspects of corporate applications. This includes applications related to HR, finance, procurement, and other relevant business areas. This is in terms of suggesting and assessing new tools and services, aligning these initiatives with business strategies, driving their implementation and maintaining operational standards and performance metrics.</p><p><strong>Accountabilities</strong></p><ul><li>Develop and implement strategies for the effective and efficient possession, implementation and use of corporate applications such as HR systems, financial software, procurement tools, and other business-related applications.</li><li>Collaborate with IT and business leaders to align application strategies with overall business goals specially for the end users leaders of assigned applications and applications department management.</li><li>Oversee the planning, execution, and delivery of corporate application projects, ensure projects are completed on time, within budget, and meet quality standards while managing project risks and issues, implementing mitigation strategies as necessary.</li><li>Lead the development, customization, and enhancement of corporate applications, oversee the maintenance and support of existing applications, ensuring their reliability and performance as well as ensure compliance with IT standards, policies, and regulatory requirements.</li><li>Manage and develop the corporate applications team, including hiring, training, and performance evaluation and foster a collaborative and inclusive work environment, encouraging innovation and continuous improvement.</li><li>Work closely with stakeholders across the organization to understand their needs and challenges.</li><li>Communicate effectively with both technical and non-technical stakeholders to ensure clear understanding of application capabilities and limitations.</li><li>Vendor Management, manage relationships with software vendors and service providers, negotiate contracts and agreements, ensuring the best value and service for the organization.</li><li>Stay informed of emerging technology trends and best practices in corporate applications.</li><li>Recommend and drive the implementation of new technologies and improvements to enhance business efficiency and productivity.</li><li>Ensure high availability and optimal performance of applications and implement advanced security protocols to protect sensitive data to achieve minimal downtime, high user satisfaction, and maintain a zero-breach security record.</li><li>Define and monitor KPIs for assigned applications performance and security to maintain high standards of system performance and security and use KPIs for continuous improvement.</li><li>Oversee departmental performance, develop KPIs, and provide regular feedback, training, and guidance to staff to Enhance department efficiency and employee development, and align performance with organizational goals.</li><li>Create and maintain SOPs and policies and develop service level agreements to ensure standardized and efficient operations and maintain high service quality and adherence to standards within the department.</li></ul><p><strong>Work Environment</strong></p><ul><li>Indoors : 100%</li><li>Outdoors : 0%</li><li>Working Days : 5 Working Days</li><li>Days off : 2 Days Off</li><li>Working Hours : 8:00 AM 6:00 PM (1 hour break)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A Bachelor's or Master's degree in, Information Technology, or a related field</li><li>10 Years of Experience</li><li>Computer Skills MS Office Suite</li><li>Proven experience in managing corporate applications within a retail or similar environment.</li><li>Strong project management skills with experience in leading large-scale IT projects.</li><li>Languages English Arabic</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >Department: Revenue Management & Reservations</span></p><p>Reports To: Director of Revenue Management</p><p>Location: M venpick Hotel & Residence Hajar Tower Makkah</p><p>Hotel Brand: M venpick by Accor</p><p>Position Summary</p><p>The Director of Reservations is responsible for leading the Reservations Department and ensuring the effective management of room reservations, inventory control, and reservation systems to maximize conversion, optimize room availability, and deliver exceptional service. The role works closely with the Director of Revenue Management, Sales, Front Office, Revenue, and Distribution teams to ensure reservation accuracy, inventory integrity, and seamless guest experiences, particularly during high-demand periods including Hajj, Ramadan, and Umrah.</p><p><b>Key Responsibilities</b></p><p>Reservations Operations</p><ul><li>Lead and manage the daily operations of the Reservations Department.</li><li>Ensure all reservations are processed accurately and within brand standards.</li><li>Maintain reservation quality, guest communication, and response times.</li><li>Supervise reservation team and ensure service excellence.</li><li>Monitor reservation queues and booking turnaround times.</li><li>Handle VIP, group, and complex reservation requests.</li><li>Ensure reservation policies are consistently followed.</li></ul><p>Inventory & Availability Management</p><ul><li>Manage room inventory in coordination with the Revenue Management team.</li><li>Ensure room availability is accurately reflected across all booking channels.</li><li>Monitor room allocation, restrictions, stop-sell periods, and overbooking levels.</li><li>Coordinate room releases during Hajj, Ramadan, and peak demand periods.</li><li>Ensure rate codes, packages, and promotions are loaded correctly.</li></ul><p>Distribution Systems</p><ul><li>Ensure accurate setup and maintenance of Opera PMS and Accor reservation systems.</li><li>Coordinate with Distribution and Revenue teams regarding channel connectivity.</li><li>Monitor reservation interfaces and system performance.</li><li>Ensure reservation data integrity across all systems.</li></ul><p>Revenue Support</p><ul><li>Support the Director of Revenue Management in implementing approved pricing strategies.</li><li>Monitor pickup trends and booking pace.</li><li>Prepare daily reservation and pickup reports.</li><li>Identify unusual booking patterns and communicate them promptly.</li><li>Assist with forecasting by providing reservation insights and booking trends.</li></ul><p>Team Leadership</p><ul><li>Recruit, train, coach, and develop the Reservations team.</li><li>Conduct performance evaluations and continuous coaching.</li><li>Ensure compliance with Accor brand standards.</li><li>Build a high-performing, guest-focused reservations team.</li></ul><p>Cross Functional Collaboration</p><ul><li>Work closely with Front Office to ensure room readiness and arrival planning.</li><li>Coordinate with Sales regarding group blocks and contracted allocations.</li><li>Support Finance with reservation audits when required.</li><li>Collaborate with Marketing regarding promotional offers and campaigns.</li></ul><p>Reporting</p><ul><li>Prepare daily pickup reports.</li><li>Produce weekly reservation performance reports.</li><li>Monitor booking pace against forecast.</li><li>Track reservation conversion.</li><li>Analyze booking source performance.</li><li>Monitor cancellations and no-show trends.</li></ul><p>Enjoy discounted Heartist rates across Accor s global network of 5,600 properties and 10,000 food & beverage venues.</p><p>Access continuous learning and development through Accor s Revenue Management Academy and leadership programs.</p><p>Opportunity to grow your career globally across 45+ Accor brands in over 110 countries.</p><p>Work with industry-leading tools including the IDeaS Revenue Management Platform .</p><p>Be part of one of Makkah s most iconic hotels, serving guests from all over the world.</p><p>Why work for Accor?</p><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Hotel Management, Business, or related field.</li><li>3 5 years of experience in revenue and reservation management roles within a luxury or upper-upscale hotel environment (Accor experience preferred).</li><li>Strong analytical and problem-solving skills with the ability to translate data into actionable insights.</li><li>Experience with IDeaS Revenue Management System and Opera PMS highly desirable.</li><li>In-depth knowledge of online distribution channels, OTA management, and dynamic pricing models.</li><li>Excellent communication, presentation, and collaboration skills.</li><li>Fluent in English ; proficiency in Arabic is an advantage.</li><li>High level of integrity, attention to detail, and ability to perform under pressure especially during peak seasons.</li></ul><p></p></section>
<b>About the Role</b><br>We are seeking a professional and customer-focused Receptionist to join our team in Madina. The ideal candidate will be responsible for creating a positive first impression for visitors, managing front desk operations, and providing administrative support to ensure smooth daily operations.<br><br><b>Key Responsibilities</b><ul><li>Greet and welcome visitors, clients, and guests in a professional manner.</li><li>Answer, screen, and direct incoming phone calls.</li><li>Manage front desk activities and maintain a clean, organized reception area.</li><li>Handle incoming and outgoing correspondence, emails, and courier services.</li><li>Schedule appointments and coordinate meeting room bookings.</li><li>Maintain visitor logs and ensure adherence to company policies.</li><li>Provide administrative support to various departments as required.</li><li>Assist with document filing, record keeping, and data entry tasks.</li></ul><br><b>Requirements</b><ul><li>Saudi.</li><li>2–4 years of experience in a receptionist, front desk, customer service, or administrative role.</li><li>Excellent verbal and written communication skills in both Arabic and English.</li><li>Strong interpersonal and customer service skills.</li><li>Proficient in Microsoft Office applications (Word, Excel, Outlook).</li><li>Professional appearance and positive attitude.</li><li>Strong organizational and multitasking abilities.</li></ul><br><b>What We're Looking For</b><ul><li>Friendly and approachable personality.</li><li>Strong attention to detail.</li><li>Ability to work independently and manage multiple tasks efficiently.</li><li>Commitment to providing excellent customer service.</li></ul>
<b>Join our team!</b><br>As a Receptionist (Front Office Agent) at Swissôtel Al Maqam, you will play a crucial role in delivering exceptional guest services in a prestigious hotel environment. We seek passionate individuals who thrive in dynamic settings and are eager to contribute to a world-class hospitality experience.<br><br><b>Company Overview:</b><br>Swissôtel Al Maqam is part of the luxurious Swissôtel Hotels & Resorts, located adjacent to the holy Masjid Al Haraam. Our establishment focuses on excellence and creating memorable experiences for our guests.<br><br><b>Key Responsibilities:</b><br><ul><li>Oversee daily operations and guest services in the front office.</li><li>Handle check-ins and check-outs with accuracy and efficiency.</li><li>Resolve guest complaints promptly and effectively.</li><li>Coordinate with other departments to ensure a seamless guest experience.</li><li>Maintain high standards of grooming and professionalism at all times.</li><li>Perform cashiering duties and manage guest information securely.</li></ul><br><b>Qualifications:</b><br><ul><li>Open to Saudi Nationals only.</li><li>Entry-level candidates are encouraged to apply, including fresh graduates.</li><li>Basic English communication skills are required.</li><li>Strong interpersonal and team collaboration abilities.</li><li>A flexible approach to working hours.</li><li>Passion for the hospitality industry and guest service excellence.</li></ul>
<p><strong>Main Duties:</strong> To collect, with an assigned witness, all Front Office Clerks and Food & Beverage Clerks remittance envelopes from the drop-safe and to verify them against the Daily Witness Sheet. To count, together with the witness, cash, cheques and credit card vouchers and verify them to the Front Office Clerks and Food & Beverage Clerks computerized remittance report details. To prepare bank deposits of all cheques and cash, and to ensure that all cash collections are deposited intact. To compile all credit card sales vouchers by Credit Card Company, to balance them to the computer totals and to prepare them for banking-in daily. To update daily and to maintain by month ongoing transaction details by Credit Card Company. To obtain daily foreign exchange rates from bank sources and to have them updated in the PMS system. To disburse petty cash requests those have been approved by the Cluster Director of Finance and prepare Summary of Disbursements. To count and balance his / her own house bank and prepare the recapitulation periodically. To prepare the General Cashier s Daily Report by entering the day s detailed cash collections and all other payments received for review and completion by both Income Auditor and Finance To ensure that cash advances are made only if they have the approval of both the General Manager and the Director of Finance. To assist, when required, in carrying out surprise cash counts. To assist to follow up on all the drafts being sent for clearing to the bank and liaise with the Finance Manager for any outstanding on hand. To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department or any other Department of the hotel as assigned by Finance Manager To provide Front Office Clerks and Food & Beverage Clerks with required change and to anticipate and plan for extra change for long week-ends or holidays. To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. To carry out any other reasonable duties as assigned by the Finance Manager. To coordinate with payroll, outsource company for withholdings for local pension, any other levy determines by the hotel or local authorities and submit for timely processing of payment. To verify the hotel s payroll accurately and timely as per the prescribed requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Finance, Accounting, or related field Proficiency in computer systems, including POS software and financial management tools Strong mathematical skills and ability to handle large sums of money accurately Excellent attention to detail and organizational skills Knowledge of financial regulations and cash handling procedures Outstanding customer service skills with a focus on satisfaction Ability to work efficiently under pressure and meet deadlines Good communication skills in English Demonstrated integrity and trustworthiness in handling financial transactions</p>
<h3 >About the University of Business & Technology</h3>
<p >The <strong >University of Business & Technology</strong> is a leading educational institution committed to providing high-quality learning experiences. We are currently seeking a dedicated professional to join our technology team in <strong >Jeddah, Makkah, Saudi Arabia</strong>. This <strong >full-time</strong> role is integral to supporting our digital learning infrastructure and ensuring seamless operation of academic systems.</p> <h3 >The Role: Software Engineer / System Administrator</h3>
<p >We are looking for a <strong >Software Engineer / System Administrator</strong> to manage and enhance our learning management systems. This position requires hands-on expertise with <strong >Blackboard LMS</strong>, combining software development skills with system administration capabilities to ensure robust and integrated educational technology solutions. The successful candidate will play a crucial role in maintaining and evolving the university's digital learning environment, supporting both technical functionality and user experience.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Develop, customize, administer, and maintain Blackboard LMS and its associated applications to meet institutional needs.</li>
<li >Build and support integrations between Blackboard and other enterprise systems, utilizing APIs and web services for seamless data flow and interoperability.</li>
<li >Develop and maintain custom applications, extensions, and automation tools to enhance system functionality and efficiency.</li>
<li >Support integrations with various critical university systems, including SIS, ERP, HR, CRM, identity management, and third-party learning platforms.</li>
<li >Troubleshoot technical, system, and integration-related issues promptly to ensure continuous and reliable operation of learning systems.</li>
</ul> <h3 >Required Qualifications and Experience</h3>
<ul >
<li >Demonstrated hands-on experience with <strong >Blackboard LMS</strong> is essential for this role.</li>
<li >A minimum of <strong >0-1 years</strong> of professional experience in a software engineering or system administration capacity.</li>
</ul> <h3 >Work Environment and Location</h3>
<p >This is a <strong >full-time</strong> position requiring on-site presence. The role is based at the university's facilities in <strong >Jeddah, Makkah, Saudi Arabia</strong>, contributing directly to the local academic community and its technological advancements.</p> <h3 >Application Process</h3>
<p >Interested candidates who meet the specified qualifications are invited to submit their application. Further details regarding the salary will be provided and discussed confidentially during the interview stages.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers. We are currently seeking a Receptionist to join our vibrant team. At Vivid Member of Radisson Individuals, we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team. Our Receptionists love the hustle and bustle of life! It s not just about check-in and check-out. It s about everything in-between You will be our guests superhero ensuring all aspects of the guest journey and experience are delivered to the highest level You will exude patience, empathy and have the personality to host the show As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Hospitality degree is preferred</p><p>Fluent in English Language</p><p>Flexible with working in different shifts</p><p>Ability to work as part of a team to ensure guest satisfaction</p><p>Strong verbal communication skills</p><p>Experience in a similar position is beneficial but not essential</p><p></p></section>
<b>Role Purpose:</b><br>The Business Analyst will be responsible for identifying business needs, defining high-quality requirements, and collaborating with cross-functional teams (Engineering, Design, and Product Management) to deliver digital solutions that provide maximum value to users and the organization.<br><br><b>Main Responsibilities:</b><ul><li><i>Requirement Elicitation & Analysis:</i> Lead workshops and interviews with stakeholders to gather functional and non-functional requirements.</li><li><i>Backlog Management:</i> Assist Product Managers in grooming the product backlog, ensuring user stories are well-defined, estimated, and meet the 'Definition of Ready.'</li><li><i>Process Modeling:</i> Document current ('as-is') and future-state ('to-be') business processes using BPMN or UML diagrams to identify efficiencies.</li><li><i>Functional Specifications:</i> Create detailed wireframes, data flow diagrams, and acceptance criteria to guide the development team.</li><li><i>User Acceptance Testing (UAT):</i> Define test scenarios and coordinate with end-users to ensure the delivered product meets the documented business requirements.</li><li><i>Data-Driven Insights:</i> Analyze product metrics and user feedback to recommend feature enhancements or pivot strategies.</li></ul><br><b>Required Skills & Qualifications:</b><ul><li>2–3 years of experience in Business Analysis.</li><li>Education: Bachelor’s degree in Business Administration, Computer Science, or a related field.</li><li>Technical Skills: Proficiency in Jira/Confluence, SQL, and modeling tools (*, Visio).</li><li>Methodologies: Strong understanding of Agile/Scrum frameworks and the SDLC (Software Development Life Cycle).</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manages all activities and initiatives related to operational and polyclinics payments. Manages the duty & attendance system (workforce management system) as an Admin for the stores and clinics. In addition to leading and managing all activities related to polyclinics inventory control, purchasing and accuracy. Accountabilities Polyclinic Inventory Management Manages all initiatives and activities related to polyclinic inventory management to ensure best items availability. Ensures storekeepers in polyclinics applying standard process and SLA with excellence Accountable for fulfilment of all polyclinics item requests within SLA to ensue guest satisfaction. Responsible for non-medicine items purchasing from registration of suppliers with corporate purchase, requesting quotations from suppliers, creating PRs, following up with vendors till receiving the items and collaborating with finance till finalizing the payment. Lead all activities and communications with commercial and supply chain to request medicine items to ensure clinic availability. Weekly fulfilment for consumable items to all clinics Improve clinic Stock on hand accuracy Collaborate with stock team in annual financial stock count Track items shortage and share with all stakeholders to ensure items availability all the time Omnichannel Payment Control: Manages all initiatives and activities to ensure accurate salaries payment in right time. Provides payroll team with periodical approved final data about duties, absence days and overtime for all Nahdi employees in Operation, Polyclinics, Sakhaa employees. Responds to any claim of inaccuracy from operational leaders. Manages all systems that control overtime and commission payments to ensure accurate and on time payments. Manages all operation allowances as hardship, On-Call, omrah and others to ensure eligibility according to approved criteria and accurate on-time payment. Manages monthly reconciliation for overtime payment versus budget to ensure budget adherence. Outsource Companies Relations & Payment: Manages payment, validation, and registration process for all outsource labors, securities companies in operation and polyclinic to ensure accurate and on time payment. Aligns with corporate purchasing team in case of any complaints regarding outsource companies performance, the need of adding new outsource companies or the need for modification of some of our contracts with outsource labors. Evaluates outsource contracts for the security & labors companies to ensure best budget utilization Manages monthly reconciliation for payment versus budget to ensure budget adherence Creates purchasing requests for payment of Sakhaa and outsource companies and making necessary follow up until completing the cycle and issuing PO. Operational Incentive Preparation & Submission Manages commission data validation and providing payroll team with regular approved final data about deserved incentive for all eligible employees in operation to ensure on time payment. Shares incentive data per user with operational leaders and responds to any claim of inaccuracy from operational leaders. Shares incentive data to each user. Prepares and submits incentive payment for resigned employees. Budget & Payment Control Manages all processes for creating purchasing requests for central operational projects and making necessary follow up till completing the cycle and issuing PO. Aligns with IT & finance team in case of budget transfer or creating new accounts .etc. Reviews monthly budget adherence reports and generating a summary about that to relevant stakeholders. Loss Prevention Reviews regular financial reports for utilities per store and generating recommendations. Follows up with regions for collecting required documents in cases of theft. Manages all activities related to stores petty and float cash Manages all activities related to stores opening and closing, following attendance target to ensure best guest satisfaction. Manages the duty system as an admin to : Validate the accuracy of data extracted from duties system by collaborating with regional operational leaders. Lead the attendance system with full authority, control and responsibility over other admins and super users Ensure data accuracy through data cleansing by having all the below results (not limited to them) All active employees are included in the attendance system All resigned employees are archived on time All active employees are assigned to their accurate locations No employees are still assigned on closed stores All new stores are configured, and relevant employees are assigned to them Respond on daily basis to any opened ticket seeking support for the attendance system (like but not limited to the below ones) Technical issues and inquiries (like calculation errors, prayer time errors, integration problems etc.) Daily operation requests that require admin s authority (like restoring archived employees, assigning more than one store for some users, deleting vacations in the past, creating new users and modifying data of existing users .etc.) Performs the induction and on-job training of users and managers. Prepares the platform for adding additional chunks of users in addition to executing the required configurations for these users and their relevant locations or business. Monitors system performance and ensures that system capabilities are providing the best users experience and the system is aligned with regulatory updates and escalates to innovation team any required enhancement. Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned. Work Environment Indoors : 70% Outdoors : 30% Working Days : 5 Working Days Days off : 2 Days Off Working Hours : 8:00 AM 5:00 PM (1 hour break) Job Requirement Education Bachelor s degree Experience 2 -3 years of related experience Computer Skills MS Office Suite Highly skillful in Excel Languages English Arabic</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor s degree Experience 2 -3 years of related experience Computer Skills MS Office Suite Highly skillful in Excel Languages English Arabic</p><p></p></section>
Technical Support Officer (IT Systems and Business Analytics Support) (Outsourced )
تكنولوجيا المعلومات
<h3 >About the Role</h3>
<p >The Islamic Development Bank (IsDB) is seeking a <strong >Technical Support Officer (IT Systems and Business Analytics Support)</strong> for an outsourced contract position. This role is based in Jiddah, Makkah, Saudi Arabia, and requires a candidate with 5-10 years of relevant experience.</p> <h3 >Role Purpose and Context</h3>
<p >This position is integral to supporting the digital transformation, systems administration, automation, business intelligence, and data analytics functions within the Procurement and Project Financial Management (PPFM) department. The Technical Support Officer will contribute to the development, maintenance, and optimization of procurement and financial management systems, while providing essential technical support, reporting, and analytical insights to enhance operational efficiency and decision-making.</p> <h3 >Technical and Administrative Support</h3>
<ul >
<li >Provide user support for various platforms including JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li>
<li >Manage user access and permissions in accordance with governance and security requirements.</li>
<li >Coordinate with the Information Management and Digital Transformation (IMDT) team and other stakeholders to resolve technical issues and implement system enhancements.</li>
<li >Maintain system documentation, user guides, and knowledge repositories.</li>
<li >Monitor clearance workflows and prepare delay tracking reports.</li>
<li >Support divisional committees through coordination and reporting.</li>
<li >Maintain internal platforms, collaboration sites, and information repositories.</li>
<li >Provide analytical and operational support to PPFM colleagues and other units as required.</li>
</ul> <h3 >Digital Transformation and Data Analytics</h3>
<ul >
<li >Support the automation of procurement, financial management, and administrative workflows.</li>
<li >Assist in the design, testing, and deployment of digital solutions.</li>
<li >Identify opportunities to utilize AI, automation, and emerging technologies to improve PPFM operations.</li>
<li >Contribute to enhancements in procurement processing, contract management, and compliance tracking systems.</li>
<li >Manage procurement and financial management data within OMS and related systems.</li>
<li >Develop dashboards, analytical reports, and performance monitoring tools using Power BI and other Business Intelligence platforms.</li>
<li >Conduct workload, resource allocation, and country portfolio analyses.</li>
<li >Generate management information and insights to support strategic and operational decisions.</li>
<li >Provide data inputs for institutional reports, management reviews, and performance monitoring exercises.</li>
</ul> <h3 >System Development and Business Requirements</h3>
<ul >
<li >Gather, analyze, and document business requirements for system enhancements.</li>
<li >Liaise with IMDT and business stakeholders on procurement and Public Financial Management (PFM) solutions.</li>
<li >Support user acceptance testing (UAT), system validation, and post-implementation reviews.</li>
<li >Design and maintain customized reporting solutions, ensuring data governance.</li>
</ul> <h3 >Qualifications and Experience</h3>
<ul >
<li >A minimum of <strong >5 to 10 years</strong> of relevant experience in IT systems support, business analytics, or a related field.</li>
<li >Demonstrated proficiency with enterprise systems and business intelligence tools such as JIRA, SAP, Power BI, Smartsheet, SharePoint, ePP, ePFM, and OMS.</li>
<li >Experience in supporting digital transformation initiatives, workflow automation, and data management.</li>
<li >Strong analytical skills for developing reports, dashboards, and conducting various analyses.</li>
<li >Ability to gather and document business requirements and support the full system development lifecycle.</li>
</ul>
<b>Join the Team at CHAMP Cargosystems</b><br>We are currently seeking a <i>Senior Business Analyst</i> to join our dynamic team in Jeddah, Saudi Arabia. As a key player in our organization, you will be reporting directly to a Product Manager and play a vital role in the specification and support of software development requirements that align with the strategic, financial, and operational needs of our clients.<br><br><b>Responsibilities:</b><ul><li>Define and specify software development requirements and provide support to the development team throughout the development phases.</li><li>Lead various customer or system requirements and collaborate with team members to ensure smooth execution.</li><li>Document functional and technical solutions and ensure stakeholder approval before development begins.</li><li>Define test cases and handle BA acceptance for developments and fixes.</li><li>Create business process workflows, user interface designs, and mock-ups to simulate user interactions.</li><li>Provide ongoing business and functional support to the technical team during development.</li><li>Investigate and resolve operational problems, ensuring timely corrections are implemented.</li><li>Maintain test libraries for both manual and automated regression testing.</li></ul><b>Knowledge, Skills, and Abilities:</b><ul><li>In-depth knowledge of the air cargo industry and operational processes.</li><li>Proficiency in industry inter-system message formats and rules.</li><li>Strong communication skills in English, both written and oral.</li><li>Familiarity with relational and non-relational databases, reporting applications, and common PC software.</li><li>Experience with user experience (UX) and RESTful APIs is required.</li></ul><b>Education and Experience:</b><ul><li>Bachelor’s Degree in Information Technology or Business Management.</li><li>4 to 5 years of experience in functional analysis and systems support.</li></ul>We value diversity and are committed to providing an inclusive work environment. All employment decisions are based on business needs and individual qualifications without regard to any protected status.
<b>Join the FAENA Movement as a Restaurant Manager!</b><br>At Faena The Red Sea, we are on a journey to fuse art, culture, and community, celebrating authentic hospitality through our exceptional service. As we expand into the Kingdom of Saudi Arabia, we invite you to be part of an extraordinary experience.<br><br><b>Role Overview:</b><br>The Restaurant Manager will lead the service operations during assigned shifts, ensuring that the energy and flow of the restaurant reflect our unique cultural ethos. You will oversee daily service, supervise front-of-house staff, and ensure seamless guest experiences.<br><br><b>Key Responsibilities:</b><ul><li>Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.</li><li>Monitor table status and service timing in coordination with kitchen and bar teams.</li><li>Conduct pre-shift meetings to align the team on updates and service priorities.</li><li>Greet guests warmly and ensure satisfaction during their experience.</li><li>Manage guest complaints with discretion and empathy.</li><li>Supervise staff during service to maintain high quality standards.</li><li>Identify training needs and support team development initiatives.</li></ul><br><b>Qualifications:</b><ul><li>3+ years experience in a luxury hotel or upscale dining environment.</li><li>Forbes 5 Star hotel experience is a significant advantage.</li><li>Strong understanding of restaurant operations and service standards.</li><li>Exceptional guest interaction and service recovery skills.</li></ul>