وظائف وكيل مدرسة

<h3 >About the Role</h3> <p >Kempinski Hotels is seeking a <strong >Front Office Agent (Night Agent)</strong> to join their team in Al Khobar, Eastern region. This full-time position is responsible for managing guest check-ins and check-outs, ensuring a friendly and professional experience in accordance with Kempinski procedures and Leading Quality Assurance (LQA) standards. The role is crucial in shaping the guest's first and last impressions of the hotel.</p> <h3 >Key Responsibilities</h3> <ul > <li >Process guest check-ins and check-outs in a friendly and professional manner, adhering to Kempinski and LQA standards.</li> <li >Maintain LQA results above 85%.</li> <li >Register guests, assign rooms, and accommodate special requests during check-in. Assist guests with registration cards as needed.</li> <li >Utilize suggestive selling techniques to promote rooms and other hotel services.</li> <li >Verify guest payment methods and follow established credit-checking procedures, or refer cash handling to cashiers.</li> <li >Process guest check-out procedures, inquire about last-minute charges, receive payments, settle accounts, and provide invoices.</li> <li >Handle all front office cashier transactions, including posting charges and exchanging foreign currency, and balance the cash float at the end of each shift.</li> <li >Respond to guest requests and questions in a friendly manner, in person or by telephone, providing information, taking appropriate action, or referring matters to relevant personnel. This includes issuing safe deposit boxes, handling messages, and addressing complaints.</li> <li >Coordinate room status updates with the housekeeping department, notifying them of late check-outs, early check-ins, and special requests.</li> <li >Stay informed about hotel products, services, daily activities, and meeting schedules.</li> <li >Possess working knowledge of room reservation procedures.</li> <li >Maintain the neatness and organization of the working area.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >0-1 year of experience in a similar role.</li> <li >Ability to display a professional and positive image of the hotel at all times.</li> <li >Strong commitment to guest satisfaction and service quality.</li> </ul> <h3 >Required Skills</h3> <ul > <li >Excellent communication and interpersonal skills.</li> <li >Customer service orientation.</li> <li >Attention to detail and organizational skills.</li> <li >Ability to handle cash transactions accurately.</li> <li >Problem-solving skills.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Al Khobar, Eastern region. The role requires adherence to Kempinski's operational procedures and LQA standards, contributing to a high-quality guest experience.</p> <h3 >Additional Information</h3> <p >Additional responsibilities and tasks may be assigned as needed to meet business and hotel requirements. Salary information for this position is not disclosed.</p>

<h3 >About Raffles Hotel Jeddah</h3> <p >Raffles Hotel Jeddah offers world-class luxury and expert service, located adjacent to a residential tower. The hotel upholds the high standards, special touches, and trademark elegance characteristic of the Raffles brand, complementing a stay in Jeddah. As an employee, individuals are expected to embody and convey the brand and company mindset through the <strong >Heartiest service culture</strong>.</p> <h3 >Role Overview: Reservations Agent</h3> <p >Raffles Hotels &amp; Resorts is seeking a professional and customer-focused <strong >Reservations Agent</strong> to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience. The Reservations Agent plays a crucial role in ensuring guest satisfaction by efficiently managing bookings, providing comprehensive information about hotel services, and maximizing revenue through effective sales techniques.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.</li> <li >Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.</li> <li >Utilize up-selling techniques to maximize room revenue and promote hotel services.</li> <li >Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.</li> <li >Follow up on guest requests and inquiries within 24 hours of receipt.</li> <li >Assist with group bookings and manage allotments as directed by management.</li> <li >Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.</li> <li >Monitor and update hotel availability to optimize occupancy rates.</li> <li >Prepare daily reports on reservations, cancellations, and modifications.</li> <li >Maintain knowledge of local attractions and events to assist guests with inquiries.</li> <li >Adhere to hotel policies and procedures, ensuring compliance with industry standards.</li> <li >Participate in regular training sessions to stay updated on new offerings and reservation techniques.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate will possess the following attributes and experience:</p> <ul > <li >0-1 years of experience in a related field.</li> <li >Flexible schedule, including availability to work evenings, weekends, and holidays as required.</li> <li >Ability to multi-task and work efficiently in a fast-paced environment.</li> <li >Ability to remain calm and professional under pressure.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based at Raffles Hotel Jeddah in Jiddah, Makkah, Saudi Arabia. The role operates within a dynamic hospitality setting that requires adaptability to varying guest needs and operational demands.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this opportunity to join the Raffles Hotels &amp; Resorts team.</p>

<h3 >About FAENA and The Red Sea Project</h3> <p >The FAENA Movement is founded on art, culture, and community, drawing inspiration from Southern traditions and elevated by imaginative design. Its culture emphasizes authentic hospitality and transformative experiences. As FAENA expands into the Kingdom of Saudi Arabia, <strong >FAENA The Red Sea</strong> will establish a new presence, creating spaces through bold ideas and meaningful collaboration.</p> <h3 >Role Summary: Guest Experience Agent Telephones</h3> <p >The <strong >Guest Experience Agent Telephones</strong> is a full-time position responsible for managing all incoming and outgoing telephone communications within the hotel. This role ensures efficient call direction to appropriate departments or guests, maintaining clear and professional communication standards to support seamless hotel operations in Saudi Arabia.</p> <h3 >Key Responsibilities</h3> <ul > <li >Answer and handle all incoming and outgoing telephone calls promptly and professionally.</li> <li >Transfer calls efficiently to the appropriate departments, guests, or staff.</li> <li >Provide accurate information and assistance to guests and callers regarding hotel services and facilities.</li> <li >Operate and monitor the hotel’s PBX/switchboard system at all times.</li> <li >Manage wake-up calls, message taking, and call forwarding requests.</li> <li >Record and relay messages accurately to guests and departments.</li> <li >Update and maintain call logs and communication records.</li> </ul> <h3 >Communication and Operational Standards</h3> <ul > <li >Maintain clear and courteous communication standards in all interactions.</li> <li >Support internal communication between hotel departments.</li> <li >Follow hotel communication protocols and standard operating procedures.</li> <li >Ensure smooth and uninterrupted telephone service operations.</li> <li >Maintain professionalism and calmness during high-volume or emergency situations.</li> <li >Assist with emergency communication procedures when required.</li> <li >Report any system faults or communication issues to the IT department.</li> <li >Ensure guest privacy and confidentiality of all information.</li> </ul> <h3 >Experience and Attributes</h3> <p >Candidates for this role should possess <strong >0-1 years of relevant experience</strong>. The position requires individuals who can demonstrate strong communication skills, attention to detail, and the ability to maintain composure and professionalism in a dynamic environment.</p> <h3 >Location</h3> <p >This full-time position is based in <strong >Saudi Arabia</strong>, contributing to FAENA's expansion and the establishment of FAENA The Red Sea.</p>

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br><br><br><br>People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.<br><br><br><br>Job Description<br><br>We are currently seeking a Reservations Agent to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.<br><br>We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.<br><br>As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.<br><br>Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Reservations Agent loves the hustle and bustle of life and are passionate enough to fill our house! You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level. You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department. As Reservations Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!<br><br>Qualifications<br><br>Position open to Saudi Nationals only Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service. Ability to work as part of a team to ensure guest satisfaction. Strong verbal communication skills Likes having fun at work. Experience in a similar position is beneficial but not essential. <br><br>Additional Information<br><br>Why Join Radisson Hotel Group?<br><br>Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. <br><br>Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. <br><br>Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.<br><br>Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. <br><br>Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! <br><br>Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide<br><br>Guaranteed minimum of 30% off for your Friends & Family<br><br>Exclusive Discounts on Breakfast, Food & Beverage, Spa and more<br><br>Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. <br><br>Apply now and let’s make every moment matter. <br><br>We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Offer consistently professional, friendly, warm and engaging service<br>• Give a warm welcome and check in guests taking into account the established SOPs<br>• Check out of departing guest in accordance with the established standards<br>• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues<br>• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy<br>• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation<br>• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.</p><br><p>As a Telesales Agent, you will have to do inbound and outbound telephone calls to achieve sales targets. You will be&nbsp; responsible for cross-selling or up-selling our products where possible, receiving incoming telephone calls, and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You will liaise with the appropriate departments to resolve customer complaints.</p><br><p><strong>In this role, you will:</strong></p><br><ul><li>Drive sales by calling existing and potential customers to pitch Bayut packages and services;</li><li>Foster and sustain relationships with customers to encourage repeat business;</li><li>Understand customers' needs and identify upsell opportunities;</li><li>Accurately record and process details of customers’ sales , calls , meetings and notes&nbsp; in the CRM;</li><li>Identify and classify buyer profiles, i.e., B2B, B2C, C2C;</li><li>Direct prospects to the field sales team when needed;</li><li>Meet monthly KPIs &amp; revenue targets;</li><li>Ensure timely payment collection from customers Proficiency of Tools &amp; Systems.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:<br><br>• Process and confirm guest room reservations made by clients on the phone, letter or fax<br>• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations<br>• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.<br>• Show complete product knowledge, understand rate structure and apply rate management<br>• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor<br>• Promote and maintain good public relations and endeavors to maximize business<br>• Maintain an accurate room status at all times<br>• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails<br>• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About Rotana Jabal Omar Makkah</h3> <p >Rotana Jabal Omar Makkah is seeking a <strong >Front Desk Agent - Saudi Talent</strong> to join its team in Makkah. This full-time position is open to dedicated professionals aiming to develop their careers within the hospitality industry.</p> <h3 >Role Overview</h3> <p >The Front Desk Agent is responsible for providing professional and customer-focused service to guests, ensuring their stay is a memorable experience. This role involves delivering efficient and courteous service from guest arrival through departure, with a focus on personalized attention and maintaining high levels of satisfaction.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide prompt, courteous, and efficient service to all guests to achieve high levels of customer satisfaction.</li> <li >Greet guests personally by name, if known, and escort them to their room to ensure a welcoming experience.</li> <li >Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.</li> <li >Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions, to respond accurately to guest queries.</li> <li >Monitor daily rate levels and occupancy to support front office operations.</li> <li >Accurately administer Front Desk cashiering standards and comply with all established systems, policies, and procedures.</li> <li >Process guest accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.</li> <li >Maintain guest privacy by ensuring no personal details are disclosed.</li> <li >Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and possess full knowledge of hotel facilities and happenings.</li> </ul> <h3 >Candidate Profile</h3> <p >We are looking for dynamic and self-motivated individuals who are committed to delivering exceptional guest service. Candidates should possess <strong >0-1 years of experience</strong> in a front office or customer service role, with a strong desire to advance their career in hospitality. This role is specifically for Saudi talent.</p> <h3 >Required Competencies</h3> <ul > <li >Strong customer service orientation and interpersonal skills.</li> <li >Ability to communicate clearly and effectively with guests and colleagues.</li> <li >Attention to detail and accuracy in handling financial transactions and guest information.</li> <li >Proficiency in using computerized Front Office systems.</li> <li >Ability to work effectively within a team environment.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based at Rotana Jabal Omar Makkah. The role operates within a professional hotel environment focused on guest satisfaction and service excellence, offering an opportunity for career progression in the hospitality sector.</p>

<h3 >About the Customer Experience Agent/Associate Role</h3> <p >* Moller - Maersk is seeking a <strong >Customer Experience Agent/Associate</strong> to join our team in the <strong >Makkah</strong> region, covering <strong >Jeddah</strong> and <strong >Makkah</strong>. This <strong >full-time</strong> role is central to providing services to customers once they are onboarded into the Maersk environment, ensuring a seamless experience within our operations.</p> <h3 >Core Responsibilities</h3> <p >The primary activities for this Customer Experience role include:</p> <ul > <li >Customer channel management</li> <li >Case Management</li> <li >Customer onboarding and relationship management</li> <li >Contract and dispute management</li> <li >Other related support activities</li> </ul> <h3 >Role Context and Professional Development</h3> <p >This position falls within the Administrative stream, which primarily supports others by performing skilled technical, administrative, or operational tasks. Individuals in this stream develop skills through job-related training and on-the-job experience within a specific job discipline. The role involves working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines, typically under supervision. Colleagues are expected to have knowledge of standardized work routines and methods, and general facts, with the ability to escalate non-routine problems to a more experienced colleague or supervisor.</p> <h3 >Required Skills and Foundational Knowledge</h3> <p >Candidates for this role are expected to possess skills developed through job-related training and on-the-job experience within a specific job discipline. A foundational knowledge of standardized work routines, methods, and general facts and information is required. The position requires limited job and business knowledge at the time of hiring.</p> <h3 >Diversity and Inclusion at Maersk</h3> <p >Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</p> <h3 >Application Accommodation and Support</h3> <p >We are happy to support your need for any adjustments during the application and hiring process. If you require special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing a@******************************.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Reservations Agent is responsible for handling all reservation enquiries efficiently and professionally while maximizing room revenue and delivering exceptional guest service. The role ensures reservation accuracy, promotes the resort's facilities and experiences, and creates a seamless booking experience aligned with the standards of Gamra by Mantis and Accor.</p><p><strong>Key Responsibilities</strong></p><p><strong>Reservations</strong></p><ul><li>Handle reservations received via telephone, email, website, travel agents, and online channels.</li><li>Process new bookings, amendments, cancellations, and special requests accurately and promptly.</li><li>Ensure all reservations are entered correctly into the Property Management System (Opera Cloud or equivalent).</li><li>Verify room availability, rates, packages, and booking restrictions.</li><li>Upsell room categories, resort experiences, and promotional offers to maximize revenue.</li><li>Maintain accurate guest profiles and reservation records.</li></ul><p><strong>Guest Service</strong></p><ul><li>Respond to guest enquiries professionally and within established response times.</li><li>Provide accurate information about the resort, accommodations, restaurants, activities, and local attractions.</li><li>Coordinate special requests with relevant departments to ensure guest satisfaction.</li><li>Handle guest concerns and escalate issues when necessary.</li></ul><p><strong>Revenue &amp; Sales</strong></p><ul><li>Promote direct bookings whenever possible.</li><li>Support the achievement of occupancy, ADR, and revenue targets.</li><li>Assist in implementing promotional offers and revenue strategies.</li><li>Monitor reservation trends and communicate booking patterns to management.</li></ul><p><strong>Coordination</strong></p><ul><li>Work closely with Front Office, Housekeeping, Sales, Finance, and other departments to ensure smooth operations.</li><li>Communicate VIP arrivals, group bookings, and special requests.</li><li>Ensure room allocation requirements are updated before guest arrival.</li></ul><p><strong>Administration</strong></p><ul><li>Prepare daily reservation reports and arrival lists.</li><li>Ensure all correspondence is filed and maintained accurately.</li><li>Follow reservation policies, procedures, and brand standards.</li><li>Maintain confidentiality of guest information.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Minimum 1 2 years of experience in Reservations, Front Office, or Guest Services within a hotel or resort.</p><p>Experience in hotel environment is preferred.</p><p>Excellent spoken and written English; Arabic is highly preferred.</p><p>Strong sales and customer service skills.</p><p>Proficiency in Microsoft Office applications.</p><p>Experience with Opera Cloud or a similar Property Management System is an advantage.</p><p>Good understanding of reservation procedures, distribution channels, and revenue principles.</p><p>Knowledge of the Al Baha region and local attractions is an advantage.</p><p>Basic knowledge of Saudi Labour Law and hospitality regulations is desirable.</p><p></p></section>

<h3 >Front Office Agent, Al Khobar</h3> <p >Mövenpick Hotels &amp; Resorts, a member of the Accor network, is seeking a <strong >Front Office Agent</strong> for its operations in Al Khobar, Eastern region. This full-time position is suitable for candidates with 0-1 years of experience, serving as the initial point of contact for guests and embodying the brand through service excellence.</p> <h3 >Role Overview</h3> <p >The Front Office Agent plays a crucial role in creating a positive and memorable guest experience from arrival to departure. This position acts as a key liaison between guests and the resort, ensuring all interactions are seamless, personalized, and executed with precision. Responsibilities include anticipating guest needs, resolving requests, and fostering a sense of belonging that enhances each stay.</p> <h3 >Core Responsibilities</h3> <ul > <li >Warmly welcome all guests with genuine enthusiasm and a personalized approach.</li> <li >Build strong guest relationships through recognition, personalization, and preference tracking.</li> <li >Conduct efficient check-ins and check-outs, ensuring accurate recording of guest information and profile updates.</li> <li >Escort guests to their rooms when necessary, particularly VIPs, to ensure a smooth transition.</li> <li >Process payments, handle deposits, issue keys, and explain room and hotel features.</li> <li >Scan passports and IDs in compliance with Saudi regulatory requirements and ensure CID reporting accuracy.</li> <li >Recognize repeat and VIP guests, anticipate their needs, and tailor interactions accordingly.</li> <li >Provide accurate information about the hotel’s facilities, outlets, and local area happenings.</li> <li >Proactively manage guest requests and resolve issues or complaints efficiently, logging feedback and ensuring follow-up.</li> <li >Handle special requests before, during, and after stays to ensure guest satisfaction.</li> <li >Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&amp;B, Reservations) to fulfill guest needs.</li> <li >Maintain detailed shift handovers to ensure seamless team transitions and continuity of guest service.</li> <li >Attend daily briefings to stay informed on occupancy, arrivals, departures, events, and internal updates.</li> <li >Operate the Property Management System confidently for all Front Office functions.</li> <li >Manage the Reception email inbox professionally and timely.</li> <li >Perform regular checks on registration cards and guest buckets, ensuring compliance with Data Quality Standards.</li> <li >Monitor float accuracy, process currency exchanges, paid outs, and adhere to cash handling procedures.</li> <li >Close cashier audits at shift end, ensuring alignment of balances and documentation.</li> <li >Identify upselling opportunities across rooms, suites, F&amp;B outlets, and spa to support revenue targets.</li> <li >Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.</li> <li >Uphold the privacy and confidentiality of all guest information.</li> <li >Comply with the hotel’s credit policy and all Standard Operating Procedures (SOPs) related to cashiering and guest services.</li> <li >Adhere to all Health, Safety &amp; Hygiene procedures and be familiar with fire and emergency protocols.</li> </ul> <h3 >Candidate Profile and Requirements</h3> <ul > <li >0-1 years of experience in a similar guest-facing role.</li> <li >Professional, polished, and confident demeanor in guest-facing environments.</li> <li >Energetic, adaptable, and capable of thriving in a fast-paced setting.</li> <li >Ability to work cohesively as part of a team.</li> <li >Strong focus on guest needs, maintaining calmness and courtesy at all times.</li> <li >Demonstrated ability to promote positive relations with all guests.</li> <li >Sound judgment when interacting with difficult guests.</li> <li >Understanding and ability to work effectively in a multi-cultural environment.</li> </ul> <h3 >Company Culture and Values</h3> <p >Mövenpick Hotels &amp; Resorts, as part of the Accor network, operates within a group that brings together over 45 brands, 5,500 hotels, and 10,000 restaurants. The company is committed to responsible hospitality, valuing individual contributions and offering opportunities for development and advancement. Every action aims to create a positive and memorable impact for guests, colleagues, and the environment.</p> <h3 >Application Information</h3> <p >Interested candidates are invited to apply for this full-time position.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>