Front Office Agent, Al Khobar

Mövenpick Hotels & Resorts, a member of the Accor network, is seeking a Front Office Agent for its operations in Al Khobar, Eastern region. This full-time position is suitable for candidates with 0-1 years of experience, serving as the initial point of contact for guests and embodying the brand through service excellence.

Role Overview

The Front Office Agent plays a crucial role in creating a positive and memorable guest experience from arrival to departure. This position acts as a key liaison between guests and the resort, ensuring all interactions are seamless, personalized, and executed with precision. Responsibilities include anticipating guest needs, resolving requests, and fostering a sense of belonging that enhances each stay.

Core Responsibilities

• Warmly welcome all guests with genuine enthusiasm and a personalized approach.
• Build strong guest relationships through recognition, personalization, and preference tracking.
• Conduct efficient check-ins and check-outs, ensuring accurate recording of guest information and profile updates.
• Escort guests to their rooms when necessary, particularly VIPs, to ensure a smooth transition.
• Process payments, handle deposits, issue keys, and explain room and hotel features.
• Scan passports and IDs in compliance with Saudi regulatory requirements and ensure CID reporting accuracy.
• Recognize repeat and VIP guests, anticipate their needs, and tailor interactions accordingly.
• Provide accurate information about the hotel’s facilities, outlets, and local area happenings.
• Proactively manage guest requests and resolve issues or complaints efficiently, logging feedback and ensuring follow-up.
• Handle special requests before, during, and after stays to ensure guest satisfaction.
• Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs.
• Maintain detailed shift handovers to ensure seamless team transitions and continuity of guest service.
• Attend daily briefings to stay informed on occupancy, arrivals, departures, events, and internal updates.
• Operate the Property Management System confidently for all Front Office functions.
• Manage the Reception email inbox professionally and timely.
• Perform regular checks on registration cards and guest buckets, ensuring compliance with Data Quality Standards.
• Monitor float accuracy, process currency exchanges, paid outs, and adhere to cash handling procedures.
• Close cashier audits at shift end, ensuring alignment of balances and documentation.
• Identify upselling opportunities across rooms, suites, F&B outlets, and spa to support revenue targets.
• Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.
• Uphold the privacy and confidentiality of all guest information.
• Comply with the hotel’s credit policy and all Standard Operating Procedures (SOPs) related to cashiering and guest services.
• Adhere to all Health, Safety & Hygiene procedures and be familiar with fire and emergency protocols.

Candidate Profile and Requirements

• 0-1 years of experience in a similar guest-facing role.
• Professional, polished, and confident demeanor in guest-facing environments.
• Energetic, adaptable, and capable of thriving in a fast-paced setting.
• Ability to work cohesively as part of a team.
• Strong focus on guest needs, maintaining calmness and courtesy at all times.
• Demonstrated ability to promote positive relations with all guests.
• Sound judgment when interacting with difficult guests.
• Understanding and ability to work effectively in a multi-cultural environment.

Company Culture and Values

Mövenpick Hotels & Resorts, as part of the Accor network, operates within a group that brings together over 45 brands, 5,500 hotels, and 10,000 restaurants. The company is committed to responsible hospitality, valuing individual contributions and offering opportunities for development and advancement. Every action aims to create a positive and memorable impact for guests, colleagues, and the environment.

Application Information

Interested candidates are invited to apply for this full-time position.