Security Guard Jobs - Nagran Saudi

<h3>Job Overview</h3><p>Khalid Salim Al-Ahmadi Contracting Company is looking for an <strong>Occupational Health and Safety Supervisor</strong> to join its team in Najran. This full-time role focuses on ensuring the implementation of occupational health and safety laws and regulations, conducting inspections, investigating incidents, and preparing necessary reports.</p><h3>Key Duties and Responsibilities</h3><ul><li>Follow up on the implementation of laws, regulations, and instructions related to occupational health and safety in facilities.</li><li>Conduct periodic and emergency inspections at work sites and record findings, comparing them against approved standards.</li><li>Prepare and use environmental factor measurement devices such as temperature, humidity, noise, and vibration, document findings, and follow up on hazard mitigation.</li><li>Prepare for accident and injury investigations, conduct investigations, and document findings.</li><li>Prepare occupational health and safety instructions and procedures, safe work and evacuation instructions, and raise awareness among workers.</li><li>Prepare, submit, document, and archive work reports.</li></ul><h3>Required Qualifications and Experience</h3><ul><li>Experience ranging from <strong>0 to 1 year</strong> in a relevant field.</li><li>Ability to accurately follow up on the implementation of regulations and instructions.</li><li>Good skills in preparing reports and documenting information.</li></ul><h3>Work Environment</h3><p>This is a full-time position based in <strong>Najran</strong>. The supervisor will work within the company's team to ensure a safe and healthy work environment.</p><h3>How to Apply</h3><p>Salary details for this position have not been disclosed. We invite interested candidates who meet the above requirements to apply.</p>

<h3>About the Role</h3><p>Shalfa Facility Management is looking for an <strong>Occupational Health and Safety Supervisor</strong> to join its team in Najran. This full-time role aims to ensure the implementation of occupational health and safety standards in facilities, investigate accidents, and prepare necessary reports.</p><h3>Key Tasks and Responsibilities</h3><ul><li>Monitor the implementation of laws, regulations, and instructions related to occupational health and safety in all facilities.</li><li>Conduct periodic and emergency inspections at work sites, record findings, and compare them with approved standards.</li><li>Prepare and use environmental factor measurement devices such as temperature, humidity, noise, and vibration, document results, and follow up on hazard mitigation.</li><li>Prepare supplies for accident and injury investigations, conduct necessary investigations, and document results accurately.</li><li>Prepare occupational health and safety instructions and procedures, safe work instructions, and evacuation instructions, and raise awareness among workers about them.</li><li>Prepare and submit periodic work reports, document them, and keep them to ensure compliance and continuous improvement.</li></ul><h3>Required Qualifications and Experience</h3><ul><li>Practical experience ranging from <strong>2 to 5 years</strong> in the field of occupational health and safety.</li><li>Strong knowledge of laws and regulations related to occupational health and safety.</li><li>Ability to conduct inspections and investigations into accidents and injuries.</li><li>Excellent reporting and documentation skills.</li></ul><h3>Work Environment</h3><p>The Occupational Health and Safety Supervisor works in Najran on a full-time basis within the Shalfa Facility Management team and is responsible for implementing safety standards at various work sites.</p><h3>Applications</h3><p>For those interested in joining our team, please submit your applications. Qualified candidates will be contacted to discuss the details of the role.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">alfanar Group is seeking a <strong style="font-weight:700;">Guard</strong> to join their team in Najran. This full-time position requires 2-5 years of experience and focuses on providing essential security services for industrial plants and properties. The role involves ensuring the safety and security of premises, controlling access, and monitoring activities to prevent disruptions.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Job Purpose</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this role is to provide security for the entrance gate of industrial plants, grounds, warehouses, or other company properties. The Guard will be responsible for controlling traffic entry and ensuring the overall security of the premises.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Patrolling and monitoring activities on the company’s premises regularly to deter criminals and maintain a safe and secure environment.</li> <li style="margin:0 0 6px;">Controlling the entrance and departure of employees, visitors, and vehicles in accordance with established protocols.</li> <li style="margin:0 0 6px;">Monitoring surveillance cameras to identify and address any disruptions or unlawful activities.</li> <li style="margin:0 0 6px;">Verifying material delivery notes, asset transfer notes, and release requests.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Accountability Areas</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Role Accountability</li> <li style="margin:0 0 6px;">HR Proficiency</li> <li style="margin:0 0 6px;">Delivery</li> <li style="margin:0 0 6px;">Problem-Solving</li> <li style="margin:0 0 6px;">Quality</li> <li style="margin:0 0 6px;">Business Process</li> <li style="margin:0 0 6px;">Compliance</li> <li style="margin:0 0 6px;">Health, Safety, and Environment</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Ability to communicate effectively with peers and supervisors, demonstrating openness to directions and feedback.</li> <li style="margin:0 0 6px;">Proficiency in using tools and machinery efficiently within cost and time parameters.</li> <li style="margin:0 0 6px;">Capability to execute operational activities according to delivery schedules and work instructions.</li> <li style="margin:0 0 6px;">A willingness to assist in resolving related issues and escalate complex operational problems as needed.</li> <li style="margin:0 0 6px;">Commitment to implementing quality standards for products, processes, or related activities.</li> <li style="margin:0 0 6px;">A track record of executing tasks as per work routines and instructions.</li> <li style="margin:0 0 6px;">Adherence to relevant policies, procedures, and processes.</li> <li style="margin:0 0 6px;">Strict compliance with all Safety procedures and regulations.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the specified requirements are encouraged to apply for this full-time Guard position with alfanar Group in Najran.</p>

<h3>About the Role: Store Sales at eXtra</h3><p>eXtra is seeking a <strong>Store Sales</strong> professional to join its team in Najran. This full-time role is central to the store's success, focusing on enhancing customer satisfaction, driving sales performance, and contributing to overall profitability. The position ensures a consistent shopping experience that aligns with established company standards.</p><h3>Key Responsibilities</h3><ul><li>Maintain a strong <strong>customer focus</strong> to ensure high levels of satisfaction.</li><li>Actively engage in the <strong>sales of products and services</strong> offered by the store.</li><li>Implement and maintain <strong>visual merchandising</strong> standards to attract customers and promote products effectively.</li><li>Adhere to all <strong>safety and security</strong> protocols to ensure a safe environment for customers and staff.</li><li>Participate in <strong>inventory management</strong> tasks, including stocking and organizing products.</li><li>Engage in <strong>self-development</strong> to continuously improve skills and knowledge relevant to the role.</li></ul><h3>Work Environment and Type</h3><p>This is a <strong>full-time</strong> position based in <strong>Najran</strong>. The role operates within a retail store environment, requiring direct interaction with customers and collaboration with team members to achieve sales and operational goals.</p><h3>Application Process</h3><p>Candidates interested in this Store Sales role are encouraged to apply. Further details regarding the application process will be provided upon inquiry.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">eXtra is seeking a <strong style="font-weight:700;">Store Sales</strong> professional to join their team in Najran. This is a full-time position focused on supporting the store's operational success and ensuring a consistent customer experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose</h3> <p style="margin:0 0 12px; ************;">The primary purpose of this role is to contribute to customer satisfaction, sales performance, and overall store profitability. The individual will ensure that all activities align with company standards to deliver a consistent shopping experience for customers.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Focus on customer needs and provide support to enhance satisfaction.</li> <li style="margin:0 0 6px;">Drive sales of products and services offered by the store.</li> <li style="margin:0 0 6px;">Maintain visual merchandising standards within the store.</li> <li style="margin:0 0 6px;">Adhere to safety and security protocols to ensure a secure environment.</li> <li style="margin:0 0 6px;">Assist with inventory management tasks.</li> <li style="margin:0 0 6px;">Engage in self-development activities to improve performance and skills.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Type and Location</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time</strong> position based in <strong style="font-weight:700;">Najran</strong>. The role operates within a retail store environment, directly interacting with customers and supporting daily operations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Company Overview</h3> <p style="margin:0 0 12px; ************;">eXtra is a retail company committed to providing a consistent shopping experience. This role is integral to maintaining the company's standards for customer service and operational efficiency.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">Further details regarding the application process will be provided upon inquiry. The salary for this position is not disclosed.</p>

<h3>نبذة عن الدور</h3><p>تبحث شركة خالد سليم الأحمدي للمقاولات عن <strong>مهندس سلامة وصحة مهنية</strong> للانضمام إلى فريقها في نجران. يهدف هذا الدور إلى ضمان بيئة عمل آمنة وصحية من خلال تطوير وتطبيق إجراءات السلامة، وتحديد المخاطر المهنية، وتوفير مستلزمات السلامة اللازمة. يتطلب الدور خبرة تتراوح من 0 إلى سنة واحدة، وهو متاح بدوام كامل.</p><h3>المسؤوليات الرئيسية</h3><p>يتولى مهندس السلامة والصحة المهنية مسؤولية إعداد وتطوير أسس وقواعد وإجراءات السلامة والصحة المهنية في مواقع العمل، بالإضافة إلى المهام التالية:</p><ul><li>إعداد وتطوير أسس وإجراءات وتعليمات السلامة والصحة المهنية، مثل سياسة السلامة وتعليمات العمل الآمن وتعليمات الإخلاء وتعليمات لجان السلامة وسجلات السلامة والفحص الطبي، ومتابعة اعتمادها ومراقبة مدى الالتزام بها.</li><li>تحديد مكامن الأخطار الميكانيكية والكهربائية والكيميائية في موقع العمل ووضع الإشارات والملصقات التحذيرية اللازمة.</li><li>إعداد قوائم بنود وكميات ومواصفات معدات ومستلزمات السلامة والصحة المهنية، ومتابعة توفيرها والتزام العاملين باستخدامها.</li><li>تطوير أساليب وإجراءات العمل ومواكبة التطورات التقنية في مجال السلامة والصحة المهنية.</li><li>إعداد الوثائق والتقارير المتخصصة المتعلقة بالأعمال والمشروعات الهندسية ونسب تقدمها، وعرضها وتوضيحها وحفظها في قاعدة البيانات الخاصة بها وفقاً للسياسات والإجراءات المعتمدة.</li></ul><h3>المؤهلات والخبرة</h3><p>لشغل هذا المنصب، يجب أن تتوفر في المرشح المؤهلات والخبرات التالية:</p><ul><li>خبرة تتراوح من <strong>0 إلى سنة واحدة</strong> في مجال السلامة والصحة المهنية.</li><li>القدرة على إعداد وتطوير أسس وقواعد وإجراءات السلامة.</li><li>مهارات تحديد الأخطار المهنية ووضع إجراءات تفاديها.</li><li>القدرة على إعداد الوثائق والتقارير المتخصصة.</li></ul><h3>بيئة العمل</h3><p>يعمل مهندس السلامة والصحة المهنية في مواقع عمل شركة خالد سليم الأحمدي للمقاولات في <strong>نجران</strong>، ضمن فريق متخصص يهدف إلى تحقيق أعلى معايير السلامة. الوظيفة بدوام كامل، وتتطلب الالتزام بتطبيق سياسات وإجراءات الشركة لضمان بيئة عمل آمنة للجميع.</p><h3>معلومات إضافية</h3><p>الراتب لهذا الدور غير معلن وسيتم تحديده بناءً على المؤهلات والخبرة. هذه فرصة للانضمام إلى فريق عمل ملتزم بالتميز في مجال المقاولات.</p>

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<h3 >About the Opportunity</h3> <p >Sungrow Smart O&amp;M is seeking a dedicated <strong >Warehouse Operator</strong> to join our team in Najran, Saudi Arabia. This full-time position requires 2-5 years of relevant experience and plays a crucial role in managing our inventory and ensuring efficient operational flow within our facilities.</p> <h3 >Role Overview</h3> <p >The Warehouse Operator is responsible for the comprehensive management of goods within the warehouse, overseeing processes from receipt and inspection to storage, dispatch, and reporting. This role is essential for maintaining accurate inventory, ensuring the safety and organization of materials, and supporting project teams through timely and efficient material handling.</p> <h3 >Key Responsibilities</h3> <ul > <li >Receive and inspect incoming goods, ensuring accuracy and quality standards are met.</li> <li >Maintain organized and accurate inventory records using manual logs or digital systems.</li> <li >Conduct periodic stock counts to reconcile physical inventory with recorded data.</li> <li >Organize items systematically to ensure easy access and retrieval, including appropriate labeling and categorization.</li> <li >Ensure that storage areas are clean, safe, and in compliance with company policies.</li> <li >Prepare and issue materials or equipment as per requisitions.</li> <li >Coordinate with project teams to ensure timely delivery of requested items.</li> <li >Document all dispatched items accurately for future reference.</li> <li >Identify and report low-stock or overstocked items to supervisors.</li> <li >Highlight discrepancies or damaged goods to supervisors for corrective action.</li> <li >Suggest improvements to optimize inventory management processes.</li> <li >Follow safety and security protocols to prevent damage, loss, or accidents.</li> <li >Adhere to company policies, quality standards, and relevant regulations.</li> <li >Collaborate with procurement, logistics, and project teams for efficient material handling.</li> <li >Provide regular updates on stock levels, operational issues, and process improvements.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >2-5 years of experience</strong> in a warehouse or inventory management role is required.</li> </ul> <h3 >Work Environment</h3> <p >This is a <strong >full-time position</strong> based in <strong >Najran, Saudi Arabia</strong>. The role involves working within a warehouse setting, requiring attention to detail and adherence to operational procedures to ensure smooth material flow and inventory accuracy.</p> <h3 >Application Information</h3> <p >We encourage qualified candidates who meet the specified experience requirements to apply for this position.</p>

<p>The company plays a pivotal role in the development of the Saudi airports sector. The company manages and operates airports, including domestic and international airports. The company aims to build an advanced network of airports that supports tourism and enhances services quality and operational efficiency to achieve the Saudi Vision 2030 by developing airports and enhancing the investment opportunities.</p><p><br></p><p><strong>Job Purpose</strong></p><p>Supervise airport maintenance operations and ensure that all facilities, equipment, and infrastructure are maintained in optimal working condition. This includes coordinating maintenance activities, supervising employees, ensuring compliance with safety standards, and efficiently managing resources.</p><p>Key Roles and Responsibilities</p><p>Operational Responsibilities</p><ul><li>Monitor the weekly/monthly generator schedule showing the operational status of generators and automatic transfer switches (ATS).</li><li>Follow up on monthly testing of mechanical systems, including water treatment systems, sewage systems, conveyor belts, elevators, escalators, fire-fighting systems, and gas detection systems.</li><li>Be prepared to respond to power outages, main water supply interruptions, and potential maintenance-related disruptions affecting air transport operations.</li><li>Review and ensure the availability of specialized tools and testing equipment required for the maintenance of electrical and electronic systems.</li><li>Conduct regular audits and inspections to ensure compliance with procedures, guidelines, and approved standards.</li><li>Supervise and follow up on the implementation of work related to airport facility maintenance.</li><li>Develop cleaning schedules specifying the frequency and timing of cleaning activities across different areas of the facility.</li><li>Develop detailed cleaning plans specifying the required tasks for each area.</li><li>Maintain an inventory of cleaning supplies, chemicals, equipment, and consumable materials.</li><li>Implement preventive maintenance measures to ensure cleaning equipment remains in optimal working condition.</li><li>Prepare monthly review reports regarding the supply of non-recoverable and consumable items to ensure preventive and corrective maintenance requirements are met, and inspect newly installed systems.</li><li>Conduct inspection visits to airport maintenance warehouses to assess spare-parts storage conditions and maintain quality and performance, particularly for spare parts related to critical systems.</li><li>Monitor and supervise the inventory of recoverable spare parts owned by Second Airports Cluster Company.</li><li>Determine the need for work permits based on planned or emergency corrective maintenance, repair, renovation, or construction activities within airport facilities.</li><li>Collect all required documents and information for issuing work permits in coordination with contractors, including drawings, catalogs, and other relevant documents.</li><li>Submit work permit requests to the relevant airport departments.</li><li>Coordinate with airport employees, security personnel, air traffic control, and other stakeholders regarding scheduled work and its potential operational impacts.</li><li>Monitor and manage heating, ventilation, air-conditioning (HVAC), lighting, and other energy-consuming equipment through the Building Management System (BMS).</li><li>Develop accurate spatial data, including floor plans, layouts, and site maps, using Geographic Information Systems (GIS).</li><li>Design, update, and improve spaces; monitor occupancy; and plan space modifications and reconfigurations.</li><li>Provide relevant information to departments as needed, such as maintenance-related information required for upgrade projects.</li></ul><p>Administrative Responsibilities</p><p>Employee Development</p><ul><li>Supervise the development of direct reports, set their objectives, identify their training needs, and evaluate training outcomes.</li><li>Guide supervised employees to ensure assigned tasks are carried out efficiently and effectively.</li><li>Train and develop maintenance employees to enhance their skills and performance.</li><li>Promote a positive and collaborative work environment.</li></ul><p>Policies, Procedures, and Reports</p><ul><li>Ensure the implementation of policies and procedures related to cargo development activities and operations.</li><li>Assist in preparing concise reports for the Airport Manager upon request to support airport improvement initiatives.</li><li>Hold regular meetings with direct reports to monitor work progress, discuss challenges, review their suggestions, and take appropriate action.</li></ul><p>Qualifications &amp; Experience</p><p>Academic Qualifications</p><ul><li>Bachelor’s degree in <strong>Engineering, Facility Management, or a related field</strong>.</li></ul><p>Years of Experience</p><ul><li>Minimum of <strong>7 years of experience in the relevant field</strong>.</li></ul><p>Language Requirements</p><ul><li>Proficiency in both <strong>Arabic and English</strong>.</li></ul><p><br></p>

<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure &amp; monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise &amp; coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor &amp; coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services &amp; Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when &amp; as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer &amp; Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &amp;/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate &amp; promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>