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Saudi - Riyadh
<h3 >About WSP</h3>
<p >WSP is a global consulting firm with a team of over 69,000 employees worldwide. The company contributes to landmark projects and aims to make a positive impact in communities globally. WSP fosters a culture that values new ideas and diverse perspectives, offering opportunities for professional growth.</p> <h3 >Role Summary</h3>
<p >WSP is seeking a <strong >Design Manager - Telecoms/AV/ELV</strong> to join its team in Riyadh. This full-time position involves supporting the planning, coordination, and delivery of technology infrastructure across a portfolio of large-scale developments. The role requires collaboration within multidisciplinary teams to ensure the effective integration of various low-voltage systems.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Manage telecoms, AV, ICT, security, and ELV design consultants.</li>
<li >Review technology strategies, design submissions, and technical specifications.</li>
<li >Coordinate ICT and low-voltage systems across multidisciplinary teams.</li>
<li >Ensure the integration of smart technologies, security systems, structured cabling, AV, and communications infrastructure.</li>
<li >Support stakeholder engagement and technical workshops.</li>
<li >Monitor consultant performance and project deliverables.</li>
<li >Review compliance with relevant standards, requirements, and authority regulations.</li>
<li >Support procurement and technology implementation strategies.</li>
</ul> <h3 >Required Qualifications and Experience</h3>
<ul >
<li >A degree in Electrical Engineering, Telecommunications, ICT, or a related discipline.</li>
<li >A minimum of 15 years of relevant experience in the field.</li>
<li >Demonstrated experience on large-scale mixed-use, smart city, hospitality, or commercial developments.</li>
</ul> <h3 >Essential Skills and Knowledge</h3>
<ul >
<li >Strong understanding of ICT, ELV, AV, and technology infrastructure systems.</li>
</ul> <h3 >Work Environment</h3>
<p >This is a full-time position based in Riyadh. The successful candidate will join a team focused on delivering complex technology infrastructure projects within a collaborative environment.</p>
Saudi - Riyadh
<p>External:<br>What if you could do the kind of work the world needs? <br> <br>At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.</p> <p>We are seeking a Design Manager - Telecoms / AV / ELV to support the planning, coordination, and delivery of technology infrastructure across a portfolio of large-scale developments.</p> <ul> <li>Degree in Electrical Engineering, Telecommunications, ICT, or related discipline.</li> <li>15+ years of relevant experience.</li> <li>Experience on large-scale mixed-use, smart city, hospitality, or commercial developments.</li> <li>Strong understanding of ICT, ELV, AV, and technology infrastructure systems.</li> </ul> <p>Imagine a better future for you and a better future for us all. <br> <br>Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. <br> <br>With us, you can. Apply today.<br> </p> <ul> <li>Manage telecoms, AV, ICT, security, and ELV design consultants.</li> <li>Review technology strategies, design submissions, and technical specifications.</li> <li>Coordinate ICT and low-voltage systems across multidisciplinary teams.</li> <li>Ensure integration of smart technologies, security systems, structured cabling, AV, and communications infrastructure.</li> <li>Support stakeholder engagement and technical workshops.</li> <li>Monitor consultant performance and project deliverables.</li> <li>Review compliance with relevant standards, requirements, and authority regulations.</li> <li>Support procurement and technology implementation strategies</li> </ul>
Saudi - Riyadh
<p><strong>Job Summary:</strong></p><p>We are hiring for IBM CP4I OpenShift Operations/Administrator/Engineer who will be responsible for architecting, deploying, securing, and managing Red Hat OpenShift and IBM CP4I platforms across hybrid cloud environments. This role will focus on the end-to-end administration of IBM Cloud Pak for Integration (CP4I) running on Red Hat OpenShift Container Platform (RHOCP) to guarantee high availability and continuous automated pipeline scaling.</p><p><br></p><p><strong>Job Responsibilities: </strong></p><ul><li>Plan, architect, install, and configure Red Hat OpenShift clusters across hybrid cloud environments, including provisioning the core IBM Cloud Pak for Integration (CP4I) platform using Operator Lifecycle Managers (OLM).</li><li>Manage and lifecycle-configure core CP4I capabilities through their respective IBM operators, including IBM MQ, API Connect, App Connect (ACE), Event Streams (Kafka), and Aspera.</li><li>Secure cluster infrastructures by enforcing Role-Based Access Control (RBAC), managing Red Hat OpenShift OAuth integrations, Keycloak/IAM identity layers, and SSL/TLS certificate configurations.</li><li>Architect container persistent storage layers using Software-Defined Storage engines and schedule seamless cluster upgrades, security patching, and node updates with a zero-downtime objective.</li><li>Configure APM surveillance dashboards, automate multi-tenant provisioning using GitOps paradigms, and systematically troubleshoot complex cluster degradation events, persistent volume failures, and pod networking drops.</li></ul><p><br></p><p><strong>Job Requirements:</strong></p><ul><li>Deep, practical engineering experience managing production-grade Red Hat OpenShift clusters and administering<strong> </strong>IBM Cloud Pak for Integration (CP4I) components.</li><li>Solid knowledge of Software-Defined Networking (SDN/OVN), Ingress/Route architectures, service meshes (Istio), network policies, and container security compliance scanning.</li><li>Strong technical comprehension of enterprise integration patterns, containerized message-queuing mechanics, and API lifecycle architectures.</li><li>Exceptional analytical and systemic debugging capabilities, possessing a high technical attention to container density logs and compute sizing variables.</li><li>Core Development Environments: Red Hat OpenShift Container Platform (RHOCP), OKD, Kubernetes, CoreOS, IBM CP4I, IBM MQ, API Connect, ACE, Event Streams, DataPower.</li><li>Programming Languages & UI Engines: Linux CLI, Bash, Python scripting, OpenShift CLI (oc), kubectl.</li><li>Networking, Core APIs & Engines:<strong> </strong>Red Hat OpenShift Data Foundation (ODF), Ceph, Portworx, CSI plugins, AWS EBS/EFS.</li><li>Dependency & Repository Managers: Ansible, Terraform, ArgoCD, Helm Charts, Customize, OLM Operators, Jenkins, GitLab CI/CD, Tekton, Prometheus, Grafana, OpenShift Logging, Sysdig.</li><li>Enterprise Project Management Suites: Jira, Azure DevOps (ADO), or Microsoft TFS.</li><li>Coordinates systematic fixes and clear mitigation strategies under pressure, keeping high-availability platforms operational.</li><li>Effectively collaborates across remote and hybrid teams, translating complex container infrastructure into clear deployment guidance</li><li>Champions automation, infrastructure-as-code consistency, and platform compliance while minimizing manual configuration practices.</li><li>Bachelor's degree in computer science, Computer Engineering, Information Technology, or a closely related technical system discipline.</li><li>Fluent English (written and verbal) is required. Spoken and written Arabic is highly advantageous and preferred</li></ul><p><br></p>
Saudi - Riyadh
<h3>About ASMO</h3><p>ASMO is a joint venture between DHL and Aramco, combining DHL’s logistics expertise with Aramco’s extensive supply chain network. The company aims to establish new standards in procurement and supply chain services. ASMO is scheduled to commence operations in 2025, providing integrated end-to-end procurement and supply chain services to companies across the industrial, energy, chemical, and petrochemical sectors. Initially, the focus will be on Saudi Aramco and its affiliates, with long-term plans to expand to all industrial sectors within Saudi Arabia and the MENA region.</p><h3>The Role of HSE Officer</h3><p>The HSE Officer plays a central role in ensuring the effective implementation of safety measures and fostering a culture of safety, security, and environmental responsibility within ASMO. This full-time position is based in Saudi Arabia and requires 2-5 years of experience in a relevant field.</p><h3>Key Responsibilities</h3><ul><li>Collaborate with the HSE team to implement safety initiatives and programs, ensuring alignment with HSE strategy and objectives.</li><li>Monitor and ensure compliance with relevant safety laws, regulations, and industry standards, actively managing and mitigating safety-related risks.</li><li>Assist in the development and implementation of safety policies, procedures, and guidelines to safeguard employees, assets, and the environment.</li><li>Contribute to the establishment and maintenance of a robust Safety Management System, including risk assessments, incident reporting, investigations, and corrective actions.</li><li>Support the Head of HSE in overseeing ASMO’s response to incidents, emergencies, and accidents, ensuring timely and effective mitigation.</li><li>Contribute to sustainability initiatives, aiming to minimize ASMO’s environmental footprint and promote eco-friendly practices.</li><li>Assist in the development and maintenance of security protocols and crisis management plans to protect personnel, assets, and operations.</li><li>Collaborate on the development and delivery of comprehensive HSE training programs for employees.</li><li>Contribute to the tracking and reporting of key HSE performance indicators and metrics, identifying areas for improvement.</li><li>Engage with internal and external stakeholders, including regulatory agencies, to ensure transparent communication and collaboration on safety, security, and environmental matters.</li></ul><h3>Experience and Qualifications</h3><p>Candidates should possess 2-5 years of experience relevant to Health, Safety, and Environment roles. The position requires a professional who can effectively implement safety measures and contribute to a secure and environmentally responsible workplace.</p><h3>Work Environment</h3><p>This is a full-time position based in Saudi Arabia, working within ASMO’s operational framework to support its strategic objectives in procurement and supply chain services.</p>
Saudi - Al Damam
<h3>About Saipem</h3><p>Saipem is a global leader in engineering and construction, specializing in the energy and infrastructure sectors. The company delivers complex onshore and offshore projects worldwide, driven by technological innovation. With a workforce of 30,000 professionals from over 130 nationalities across more than 50 countries, Saipem is committed to enabling the energy transition towards Net Zero and shaping a sustainable future.</p><h3>Role Overview</h3><p>Saipem is seeking a <strong>Security Officer</strong> to join the SECUR Department operations within its Offshore division. This contract position, based in <strong>Dammam, Eastern Province</strong>, requires 2-5 years of experience. The Security Officer will support security management under the direct supervision of the Offshore Security Manager.</p><h3>Key Responsibilities</h3><ul><li>Provide support to the HSSE (Health, Safety, Security, and Environment) Regulation Compliance Manager to ensure adherence to all applicable laws and company regulations.</li><li>Coordinate security management activities under the supervision of the relevant Security Manager.</li><li>Offer technical and organizational support for the company's management and monitoring of security activities.</li><li>Manage and implement people security measures, focusing on the physical well-being of employees and external personnel with contractual relationships with the organization.</li></ul><h3>Qualifications and Experience</h3><ul><li>2-5 years of experience in a security-related role.</li><li>Demonstrated ability to support and coordinate security management activities.</li><li>Understanding of HSSE regulations and compliance.</li></ul><h3>Contract Details and Benefits</h3><p>This role is offered as a 12-month contract, with potential for renewal. Saipem provides a comprehensive corporate benefits package. The company fosters a culture of mutual respect, collaboration, and inclusion, believing that diversity drives progress and innovation. Saipem also emphasizes safety and sustainability, prioritizing the health and safety of its personnel and the preservation of natural ecosystems in all operations.</p><h3>Application Information</h3><p>Saipem supports professional development and encourages applications from individuals who believe they can contribute to the company's business development. Candidates are invited to apply through the spontaneous application form if they feel their skills align with future opportunities.</p>
Saudi - Riyadh
<h3 >About HSBC Saudi Arabia</h3>
<p >HSBC Saudi Arabia provides investment banking services to a diverse range of corporate and institutional clients. This includes public and private companies, funds, government agencies, and family businesses. The firm is committed to delivering comprehensive financial solutions across various sectors.</p>
<h3 >The Role: Financial Crime Manager</h3>
<p >HSBC Saudi Arabia is seeking a <strong >Financial Crime Manager</strong> to join its team. This full-time role is open exclusively to Saudi Nationals and requires 2-5 years of relevant experience. The manager will be instrumental in supporting and directing financial crime compliance across all business lines, with a particular focus on KYC and Customer Due Diligence requests.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Provide support and direction on Financial Crime Compliance, especially regarding KYC and Customer Due Diligence.</li>
<li >Review new or amended laws, rules, regulations, and HBSA policies, assessing their applicability and guiding business areas to ensure compliance.</li>
<li >Communicate with CMA and other regulatory authorities, resolving queries and issues as needed.</li>
<li >Assist in audit committees and support remediation efforts for financial crime gaps identified during reviews.</li>
<li >Ensure the implementation of an effective Compliance training program within HSBC SA.</li>
<li >Make recommendations for the onboarding and retention of high-risk rated customers.</li>
<li >Review the quality and completeness of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) information.</li>
<li >Escalate negative hits, sanctions exposure, or AML exposure to the Risk Reputational Client Selection Committee.</li>
<li >Support efforts to proactively improve KYC processes for sanctions compliance.</li>
<li >Assist the Financial Crime function in implementing an effective framework and controls to protect the bank.</li>
<li >Conduct effective and timely investigations into assigned cases, adhering to reporting requirements and service level agreements.</li>
<li >Manage Oracle Watchlist Screening (OWS) referrals and Transaction Monitoring System (SAS) alerts, escalating high-risk issues.</li>
<li >Support daily trade and communications surveillance, as well as transaction monitoring across business lines.</li>
<li >Assess and test the adequacy of controls within the Covered Business.</li>
<li >Update the Watchlist immediately and conduct all required investigations.</li>
</ul>
<h3 >Qualifications and Experience</h3>
<ul >
<li >2-5 years of experience in a relevant financial crime or compliance role.</li>
<li >Demonstrated understanding of AML, Sanctions, AB&C, Tax Evasion, Internal and External Fraud, and Market Surveillance.</li>
<li >Proficiency in reviewing and interpreting regulatory requirements and internal policies.</li>
<li >Ability to conduct thorough investigations and produce high-quality investigative narratives.</li>
<li >Experience in managing and escalating financial crime risks.</li>
</ul>
<h3 >Required Skills</h3>
<ul >
<li >Strong analytical and problem-solving skills.</li>
<li >Excellent communication and interpersonal abilities for interacting with regulators and internal stakeholders.</li>
<li >Attention to detail and accuracy in reviewing customer records and reports.</li>
<li >Ability to work effectively within a team and provide support when needed.</li>
<li >Proficiency in using group systems and managing risk controls.</li>
</ul>
<h3 >Application Process</h3>
<p >Candidates who meet the qualifications and are Saudi Nationals are encouraged to apply for this full-time position. The role offers an opportunity to contribute to HSBC's financial crime prevention efforts.</p>
Elm
Saudi - Riyadh
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<p ><strong><span >Job Description </span></strong></p>
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<p ><strong><span >OVERVIEW</span></strong></p>
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<p ><strong><span >Job Title</span></strong></p>
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<p ><span >Consultant</span></p>
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<p ><strong><span >Job Code</span></strong></p>
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<p ><span >701681</span></p>
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<p ><strong><span >Grade</span></strong></p>
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<p ><span >I3</span></p>
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<p ><strong><span >Group</span></strong></p>
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<p ><span >Government Products </span></p>
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<p ><strong><span >Division</span></strong></p>
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<p ><span >Technology Division</span></p>
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<p ><strong><span >Department</span></strong></p>
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<p ><span >System Design & BI</span></p>
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<p ><strong><span >Unit</span></strong></p>
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<p ><span >Data & Analytics</span></p>
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<p ><strong><span >ROLE PURPOSE</span></strong></p>
<p ><em><span >The aim is to state the overall significance of the job from the organization’s perspective.</span></em></p>
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<p ><span >To support the implementation and operation of Data Management practices across the organization by contributing to data quality initiatives, metadata management, data catalog maintenance, and data governance activities. The role is responsible for improving data accuracy, accessibility, discoverability, and compliance while supporting business stakeholders in utilizing trusted and well-governed data assets that align with organizational data privacy and governance requirements.</span></p>
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<p ><strong><span >KEY ACCOUNTABILITIES & ACTIVITIES</span></strong></p>
<p ><em><span >This section describes <u>the principal outputs</u> required from the job.</span></em></p>
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<p ><strong><span >Key Accountabilities</span></strong></p>
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<p ><strong><span >Key Activities</span></strong></p>
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<li ><span >Data Quality Management</span></li>
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<li ><span >Support the implementation of data quality standards, controls, and monitoring mechanisms.</span></li>
<li ><span >Perform data quality assessments and identify inconsistencies, inaccuracies, and data integrity issues.</span></li>
<li ><span >Assist in tracking and resolving data quality findings across enterprise data assets.</span></li>
<li ><span >Monitor data quality metrics and contribute to continuous improvement initiatives.</span></li>
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<li ><span >Data Catalog Management</span></li>
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<li ><span >Maintain and enrich enterprise data catalog information to improve data discoverability.</span></li>
<li ><span >Ensure business and technical metadata are accurately documented and kept up to date.</span></li>
<li ><span >Support classification and organization of enterprise data assets within approved cataloging frameworks.</span></li>
<li ><span >Promote adoption and effective utilization of data catalog capabilities.</span></li>
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<li ><span >Metadata Management</span></li>
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<li ><span >Support the collection, maintenance, and governance of metadata across enterprise systems.</span></li>
<li ><span >Ensure metadata standards and documentation requirements are consistently applied.</span></li>
<li ><span >Identify metadata gaps and collaborate with stakeholders to improve data documentation quality.</span></li>
<li ><span >Maintain metadata repositories and support metadata governance initiatives.</span></li>
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<li ><span >Data Governance Compliance</span></li>
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<li ><span >Support implementation of data governance standards, policies, and control requirements.</span></li>
<li ><span >Assist in monitoring compliance with approved data management and governance practices.</span></li>
<li ><span >Collaborate with stakeholders to address governance findings and improvement opportunities.</span></li>
<li ><span >Support governance reporting and compliance monitoring activities.</span></li>
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<li ><span >Data Documentation & Standards</span></li>
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<li ><span >Develop and maintain documentation related to data definitions, data lineage, business glossaries, and data assets.</span></li>
<li ><span >Ensure documentation is complete, accurate, and aligned with enterprise standards.</span></li>
<li ><span >Support standardization initiatives that improve consistency across data domains.</span></li>
<li ><span >Maintain data management records and reference materials.</span></li>
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<li ><span >Data Analysis & Validation</span></li>
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<li ><span >Analyze data sets to identify trends, issues, and opportunities related to data management objectives.</span></li>
<li ><span >Perform validation activities to ensure data accuracy, completeness, and consistency.</span></li>
<li ><span >Support investigation and resolution of data-related issues.</span></li>
<li ><span >Contribute analytical insights that improve enterprise data reliability.</span></li>
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<li ><span >Stakeholder Collaboration & Data Stewardship Support</span></li>
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<li ><span >Collaborate with business and technology teams to support data management initiatives.</span></li>
<li ><span >Assist data owners, stewards, and stakeholders in applying data management standards.</span></li>
<li ><span >Support awareness and adoption of data governance practices across the organization.</span></li>
<li ><span >Facilitate communication related to data quality, metadata, and governance requirements.</span></li>
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<li ><span >Data Management Continuous Improvement</span></li>
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<li ><span >Identify opportunities to enhance data management processes, tools, and practices.</span></li>
<li ><span >Support implementation of initiatives that improve data accessibility, usability, and governance maturity.</span></li>
<li ><span >Participate in assessments, reviews, and enhancement programs related to data management.</span></li>
<li ><span >Contribute to building a data-driven culture through continuous improvement activities.</span></li>
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<li ><span >Policies, Processes & Procedures</span></li>
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<li ><span >Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</span></li>
<li ><span >Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</span></li>
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<li ><span >Information Security</span></li>
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<li ><span >Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.</span></li>
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<p ><strong><span >JOB SPECIFICATIONS</span></strong></p>
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<p ><strong><span >Academic and professional qualifications</span></strong></p>
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<li ><span >Bachelor’s Degree in Data Science, Information Systems, Computer Science, Information Technology, Business Analytics, Statistics, or a related discipline.</span></li>
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<p ><strong><span >Years and Nature of Experience</span></strong></p>
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<li ><span >4–6 years of experience in Data Analytics, Data Quality, Data Governance, Metadata Management, Data Management, or related disciplines.</span></li>
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<p ><strong><span >VERSION TRACKING</span></strong></p>
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<p ><strong><span >Prepared by:</span></strong></p>
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<p ><strong><span >First review by:</span></strong></p>
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<p ><strong><span >Approved by:</span></strong></p>
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<p ><strong><span >Name</span></strong></p>
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<p > </p>
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<p ><strong><span >Signature</span></strong></p>
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<p ><strong><span >Date</span></strong></p>
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<p > </p>
<p > </p>
<p > </p>
</span>
Saudi - Jeddah
Microsoft Dynamics 365 CRM Dev Ops Engineer Location: Riyadh, Saudi Arabia Job Summary DXC Technology is seeking a Microsoft Dynamics 365 CRM Dev Ops Engineer to support the delivery, automation, and lifecycle management of Dynamics 365 CRM and Power Platform solutions. The ideal candidate will have strong experience in Azure Dev Ops, CI/CD pipelines, release management, automation, and environment administration. Key Responsibilities Design, develop, and maintain CI/CD pipelines for Dynamics 365 CRM and Power Platform solutions. Automate solution deployments, release processes, and environment management using Azure Dev Ops. Manage CRM solution packaging, deployments, versioning, and application lifecycle management (ALM). Configure and maintain Azure Dev Ops repositories, branching strategies, YAML pipelines, approvals, and deployment gates. Develop automation scripts using Power Shell, Power Platform CLI (PAC CLI), and Azure tools. Support environment provisioning, configuration management, security setup, connection references, and environment variables. Monitor and troubleshoot deployment issues, solution import failures, dependency conflicts, and pipeline execution errors. Collaborate with developers, architects, QA, and infrastructure teams to ensure successful releases. Maintain technical documentation, deployment guides, release notes, runbooks, and operational procedures. Drive continuous improvement in automation, deployment reliability, security, and delivery efficiency. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.4-7 years of experience in Microsoft Dynamics 365 CRM, Power Platform, Dev Ops, or Release Management. Strong hands-on experience with Azure Dev Ops, Git, CI/CD pipelines, and release automation. Experience with Dynamics 365 CRM solution management, Dataverse, managed and unmanaged solutions, and dependency management. Experience with Power Platform Build Tools, PAC CLI, Power Shell, Azure CLI, and YAML pipelines. Knowledge of Power Apps, Power Automate, Dataverse, security roles, environment strategy, and ALM best practices. Experience managing multiple environments (Development, Test, UAT, Staging, Production). Understanding of Dev Sec Ops practices, security controls, deployment governance, and compliance requirements. Strong troubleshooting and problem-solving skills. Preferred Qualifications Microsoft certifications in Dynamics 365, Power Platform, Azure, or Dev Ops. Experience with Azure Functions, Logic Apps, Service Bus, Key Vault, Azure Monitor, and Application Insights. Experience with Git Hub Actions, Terraform, Bicep, or Infrastructure as Code (IaC). Experience with automated testing and deployment validation tools. Knowledge of Agile/Scrum methodologies. Arabic language skills are a plus. Skills Microsoft Dynamics 365 CRMPower Platform & Dataverse Azure Dev Ops CI/CD Pipelines Release Management Application Lifecycle Management (ALM) Power Shell & PAC CLIGit & Source Control YAML Pipelines Dev Sec Ops Azure Services Problem Solving & Communication
Saudi - Tabuk
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Tabuk
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Riyadh
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Hail
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Qassim
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Nagran
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Makkah
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Medina
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Al Ahsa
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Jizan
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Asir
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
Saudi - Makkah
<p><strong>Job Summary</strong></p><p><br></p><p>Provide first line leadership and guidance to employees in Passenger Services Department providing excellent customer service to our customers at the check-in counters, boarding gate and MAAS for each airline within the regulatory compliance environment in line with , Responsible for controlling all the functions of Passenger Services team during a shift duty so as to ensure that all bags are accounted for in order to achieve timely departure of the flight with nil discrepancies and attain customer satisfaction for both the passengers and the airlines</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Perform all Passenger Service agent tasks (as per Job description) as well as supervisor responsibilities</li><li>Lead, inspire and coach team to meet and exceed established departmental goals</li><li>Ensure compliance to set department Key Performance Indicators (KPI’) and SOP’s</li><li>Conduct Pre / Post Flight Editing</li><li>Monitor attendance of all Passenger Handling staff (Check in, MAAS/PRM)</li><li>Conduct daily staff briefing, assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion to the Passenger Services Manager</li><li>Ensure cross utilization of resources by re-allocating/re-assigning</li><li>Ensure & monitor gate and transfer desk processes per flight as per SLA’s</li><li>Liaise & coordinate with the PRM team on all special handling requests (WCHR/UM/DEPU)</li><li>Monitor & coordinate flight close out as per SLA’s and dispatch paperwork with the flight controller</li><li>Queue management at the departure terminal to ensure seamless operations</li><li>Ensures that professionalism is maintained in all communication over email, radio, telex and telephone</li><li>Organizes and manage resources during crisis situations, such as flight disruptions, flight delays, systems breakdown, non-reconciling boarding stumps, in order to safeguard operations and to secure the goodwill of the customers.</li><li>Ensures that procedures established by each carrier are properly carried out in a professional manner according to their specifications towards meeting or exceeding service delivery targets in accordance with Service Level Agreements.</li><li>Responsible for updating the reports for office equipment failures, discrepancies and incidents.</li><li>Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies</li><li>Motivate staff and provide for effective two-way communication within the Passenger Services department to encourage feedback and promote improvement in efficiency and effectiveness.</li><li>Recommend changes in practices and procedures aimed at increasing operational efficiency and expediting work flow in the department.</li><li>Develop or modify work plans, methods, and synergies hence determine work priorities for each shift.</li><li>Develop performance improvement plans for the team, document performance, provide performance feedback, and formally evaluate the work of employees.</li><li>Constantly seek customer feedback and opportunities in keeping with continuous improvement around service delivery</li><li>Track stationery inventory and place order for supplies as needed from customer airlines.</li><li>Ensure that deviations from the daily operations are properly covered (e.g. extra flights, charters, delayed flights) and reconciliation done for any monies collected for any adhoc services & Excess baggage</li><li>Ensure that all post flight paperwork and activities have been finalized</li><li>Hold debriefings when & as required with the teams</li><li>Investigate all operational irregularities at the terminal and submit reports /recommendations to the Duty Officer & Manager, Passenger Services</li><li>Responsible for reporting occurrences, events, violations and acts that may affect safety, security and company reputation at the terminal</li><li>Ensure a proper log and accurate log / inventory of support tools such as Communication radios, Mobile phones, Tablets, WCHR’s and report any defects immediately</li><li>Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (E.g. FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted</li><li>Generate a summary report of all activities at the terminal after end of the shift</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><p><br></p><ul><li>Saudi National Only. </li><li>Must have at least three years experience as Passenger Service Agent. </li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Leadership and people management skills</li><li>A proven ability to problem solving and decision making experience</li><li>Planning and organizing skills</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Computer literate (Office Word, Excel, PowerPoint)</li><li>A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>
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