Restaurant Assistant Manager Jobs - Hail Saudi

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Guest Service Excellence<br><br></strong><ul><li>Provide courteous, professional, and efficient food and beverage service at all times.</li><li>Anticipate guest needs, preferences, and expectations to exceed satisfaction.</li><li>Present menus proactively and provide detailed explanations of dishes and beverages.</li><li>Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.</li><li>Handle guest feedback professionally and report any concerns to the Manager on Duty.<br><br></li></ul><strong>Operations<br><br></strong><ul><li>Serve and clear food and beverage items in a timely and unobtrusive manner.</li><li>Ensure tables are properly set, cleared, and reset according to service standards.</li><li>Support team members with food running, table service, and station refills.</li><li>Act as a link between Front of House and Back of House to ensure smooth service flow.</li><li>Follow opening and closing checklists to ensure seamless operations.</li><li>Maintain cleanliness and organization of service stations at all times.<br><br></li></ul><strong>Financial &amp; Quality Standards<br><br></strong><ul><li>Support daily financial targets and operational goals of the outlet.</li><li>Follow all financial handling procedures as per company guidelines.</li><li>Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.<br><br></li></ul><strong>Health, Safety &amp; Hygiene<br><br></strong><ul><li>Ensure full compliance with HACCP and FIFO standards.</li><li>Follow all health, safety, and emergency procedures, including evacuation protocols.</li><li>Report hazards and maintenance issues through the appropriate systems.<br><br></li></ul><strong>Teamwork &amp; Communication<br><br></strong><ul><li>Maintain effective communication with colleagues and management.</li><li>Attend all briefings, meetings, and training sessions as required.</li><li>Support other departments when needed and contribute to overall hotel operations.</li><li>Uphold grooming and presentation standards at all times.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li>Perform any additional duties or special projects assigned by management.</li><li>Demonstrate accountability and ownership within the workplace.</li><li>Contribute to sustainability initiatives and responsible operational practices.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Experience &amp; Education<br><br></strong><ul><li>Minimum of 1–2 years of experience in a similar role, preferably within a luxury hospitality environment.</li><li>High school diploma or equivalent preferred.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Strong communication skills in English; additional languages are an advantage.</li><li>Excellent interpersonal and guest engagement skills.</li><li>Ability to work efficiently in a fast-paced, high-pressure environment.</li><li>Strong attention to detail and commitment to service excellence.</li><li>Ability to work collaboratively within a diverse team.</li><li>Good time management and multitasking abilities.</li><li>Well-groomed, professional appearance and positive attitude.<br><br></li></ul><strong>Additional Requirements<br><br></strong><ul><li>Flexibility to work various shifts, including weekends and public holidays.</li><li>Knowledge of food safety, hygiene, and service standards.</li><li>Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.<br><br></li></ul>Additional Information<br><br><strong>Why join Raffles The Red Sea?<br><br></strong><ul><li>Be part of one of the most prestigious luxury hospitality destinations in the region.</li><li>Competitive salary and benefits package.</li><li>Accommodation, meals, and transportation provided.</li><li>Opportunities for career growth and development within Accor’s global portfolio.</li><li>Access to learning and development programs tailored to your career path.</li><li>Employee benefit card offering discounted rates across Accor properties worldwide.</li><li>A dynamic and inspiring work environment focused on excellence and innovation.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travellers.<br><br><strong>Job Description<br><br></strong>To supervise the running of the assigned kitchen department, with the aim of maintaining our standards and achieving maximum guest satisfaction. To increase sales, achieve budget food cost targets, and stay within general kitchen expenses.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Drive the creative direction of the menu, delivering modern interpretations of Levantine dishes whilst maintaining respect for tradition and core flavors</li><li>Ensure consistency and highest quality in food taste, temperature, presentation, and cleanliness across all food displays</li><li>Coordinate all restaurant, banquet, and food production activities; supervise assigned chefs and kitchen staff with clear communication and direction</li><li>Monitor portion control, waste minimization, and proper storage procedures; review food cost analysis daily against budget forecasts</li><li>Oversee purchasing, receiving, and inventory management in coordination with receiving departments and Main Kitchen to ensure quality standards</li><li>Conduct staff training, menu implementation sessions, and daily briefings; manage staff appraisals and recommend promotions or transfers</li><li>Ensure compliance with HACCP guidelines, fire safety, emergency procedures, and hotel regulations across all kitchen operations</li><li>Collaborate with the Executive Chef and Executive - Sous on business strategy, menu planning, promotions, and kitchen equipment recommendations</li><li>Build guest loyalty through consistent quality delivery and professional relationship management; address guest feedback and concerns effectively</li><li>Maintain awareness of industry trends and competitive practices to continually improve products and service standards<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 6 year experience in culinary field within an International Class Hotel or Resort operations of a 5-star Luxury caliber</li><li>In-depth culinary knowledge</li><li>Completed an internationally recognized apprenticeship, culinary school or certified training program</li><li>Apprenticeship or any other culinary certificate/diploma an advantage</li><li>Deep knowledge of traditional Arabic and Levantine cuisine fundamentals.</li><li>Excellent leadership, organization, and communication skills.</li><li>Highly hands-on, operationally strong, and detail oriented.</li><li>Passionate, inspired, and driven by culinary excellence.<br><br></li></ul>Additional Information<br><br><ul><li>Strong understanding of Raffles &amp; Fairmont service culture and emotional luxury philosophy.</li><li>A proactive and anticipatory approach to guest service, ensuring every moment is meaningful and memorable.</li><li>Impeccable grooming and personal presentation aligned with ultra-luxury standards.</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>To assist the Executive Pastry Chef in establishing and maintaining the highest culinary standards in line with Raffles &amp; Fairmont The Red Sea standards. Ensure the smooth and efficient operation of the Bakery section, maintain product quality and consistency, coordinate and deliver training for kitchen colleagues, motivate the team, and ensure all daily production requirements are met.<br><br><strong>DUTIES &amp; RESPONSIBILITIES:<br><br></strong><ul><li>Report for duty punctually and wear the correct uniform at all times.</li><li>Assist the Executive Pastry Chef in supervising all colleagues working in the Bakery section.</li><li>Conduct daily and monthly team meetings and report operational updates to the Executive Pastry Chef.</li><li>Establish and maintain consistent bakery production standards in line with the hotel's quality expectations.</li><li>Utilize locally sourced and seasonal products whenever possible.</li><li>Inspect all fresh food deliveries daily to ensure quality standards are maintained.</li><li>Inspect food stores and refrigerated areas twice daily, ensuring proper storage, stock rotation, prevention of spoilage, and compliance with Health &amp; Safety regulations.</li><li>Monitor daily food preparation, quality, quantities, inventory, portion control, and food costs.</li><li>Establish effective working methods and supervise daily operations to ensure consistent product quality and presentation.</li><li>Oversee daily bakery production and ensure all products meet the hotel's established quality and presentation standards.</li><li>Coordinate with the Chief Steward to maintain high standards of cleanliness throughout the Bakery kitchen, including machinery, equipment, floors, and refrigerators.</li><li>Prepare weekly duty rosters and review overtime, holidays, attendance, and staffing requirements with the Executive Pastry Chef.</li><li>Record accidents and sickness cases in the daily logbook and report incidents to the Executive Chef / Executive Pastry Chef.</li><li>Report machinery and equipment malfunctions promptly and follow up to ensure necessary repairs are completed.</li><li>Train colleagues on the correct and safe operation of kitchen equipment and machinery.</li><li>Ensure all kitchen colleagues comply with the hotel's personal hygiene policies and procedures.</li><li>Maintain the daily logbook and immediately report complaints or operational concerns to the Executive Chef / Executive Pastry Chef.</li><li>Complete material and mise-en-place checklists and ensure all production requirements are properly prepared.</li><li>Conduct daily inspections of the Bakery section to ensure tasks are completed correctly and according to established standards.</li><li>Review daily function sheets and coordinate bakery production requirements accordingly.</li><li>Ensure effective communication and proper handover of all relevant information between shifts.</li><li>Ensure adequate staffing coverage across all shifts, including night operations.</li><li>Plan and implement effective skills training programmes in coordination with the Training Manager and Departmental Trainers.</li><li>Maximize colleagues' productivity and morale while maintaining discipline in accordance with hotel policies and local labour legislation.</li><li>Conduct daily training sessions and maintain accurate training records.</li><li>Assist the Executive Pastry Chef in developing and standardizing bakery recipes to ensure consistent quality and effective food cost control.</li><li>Maximize team productivity and support effective workforce planning to control payroll costs.</li><li>Monitor operating expenses and implement corrective measures when necessary.</li><li>Identify guest preferences, market needs, and emerging bakery trends to continuously enhance the hotel's product offerings.</li><li>Monitor market trends and competitors' bakery products to identify opportunities for innovation and improvement.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of ultra-luxury guest expectations and brand alignment.</li><li>Experience in project coordination, scheduling, and document control during pre-opening stages.</li><li>Experience in Pre- Opening is a plus.</li><li>Regional Experience is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong>We are seeking a highly skilled and professional Cluster Security Manager to oversee security operations for our prestigious Raffles &amp; Fairmont properties in Umluj, Saudi Arabia. In this leadership role, you will be responsible for developing and implementing comprehensive security strategies across the cluster while ensuring the safety of guests, staff, and assets. The ideal candidate will demonstrate exceptional decision-making abilities, strong analytical skills, and a commitment to maintaining the highest security standards in a luxury hospitality environment.<br><br><ul><li>Develop, implement, and oversee security policies, procedures, and protocols across all cluster properties to ensure compliance with local regulations and international best practices</li><li>Lead, train, and supervise security personnel, conducting regular performance reviews and fostering a culture of accountability and professional excellence</li><li>Conduct comprehensive risk assessments and threat analyses to identify vulnerabilities and recommend preventive measures</li><li>Manage security systems and technology infrastructure, including access control, surveillance, and alarm systems, ensuring optimal functionality and integration</li><li>Respond promptly to security incidents and emergencies, coordinating with local authorities and implementing crisis management procedures</li><li>Monitor and analyze security incidents, preparing detailed reports and implementing corrective actions to prevent recurrence</li><li>Collaborate with hotel management, operations, and guest services teams to balance security requirements with exceptional guest experiences</li><li>Maintain detailed security records, documentation, and audit trails in compliance with organizational and regulatory standards</li><li>Conduct regular security audits and inspections to verify adherence to established protocols and identify areas for improvement</li><li>Develop and deliver security training programs for staff at all levels, emphasizing awareness and emergency response procedures</li><li>Manage security budgets and vendor relationships, optimizing resources while maintaining service quality</li><li>Stay current with emerging security threats, industry trends, and technological advancements in the hospitality sector<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 5 years of progressive experience in security management, with at least 3 years in a leadership or supervisory capacity</li><li>Proven expertise in hospitality or luxury property security operations</li><li>Strong knowledge of security systems, including access control, CCTV surveillance, and alarm management</li><li>Demonstrated ability to analyze complex security situations and develop effective solutions</li><li>Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously</li><li>Proficiency in security management software and Microsoft Office applications</li><li>Advanced communication and interpersonal skills with the ability to lead diverse teams and interact professionally with guests and stakeholders</li><li>Thorough understanding of emergency response procedures and crisis management protocols</li><li>Knowledge of local Saudi Arabian security regulations and international security standards</li><li>Ability to work flexible hours, including nights, weekends, and on-call availability for emergencies</li><li>Strong attention to detail and commitment to maintaining confidentiality and discretion</li><li>Physical capability to perform security rounds and respond to incidents as needed</li><li>Preferred: Certification in security management or hospitality security</li><li>Preferred: Experience with advanced security technologies and threat assessment methodologies<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<h3>نبذة عن الدور</h3><p>تبحث مطعم الاكل الراقي لتقديم الوجبات عن <strong>بائع</strong> للانضمام إلى فريقها في حائل. يهدف هذا الدور إلى تقديم مجموعة من السلع والخدمات للعملاء، وتوفير المعلومات اللازمة حول المنتجات، بالإضافة إلى إدارة عمليات الدفع والمخزون. يتطلب الدور خبرة تتراوح بين سنتين وخمس سنوات في مجال المبيعات.</p><h3>المسؤوليات الرئيسية</h3><ul><li>بيع مجموعة متنوعة من السلع والخدمات للعملاء.</li><li>توفير معلومات دقيقة وشاملة للعملاء حول المنتجات، بما في ذلك استخداماتها وأسعارها.</li><li>مراقبة مستويات المخزون بشكل دوري، والحفاظ على ترتيب المتجر ونظافته.</li><li>إصدار طلبات شراء المنتجات الجديدة والتعامل مع المنتجات الواردة.</li><li>إدارة عمليات الدفع وتلقي المدفوعات من العملاء.</li><li>معالجة طلبات استبدال المنتجات والمرتجعات بما يتوافق مع سياسة الشركة المتبعة.</li></ul><h3>المؤهلات والخبرات</h3><ul><li>خبرة عملية تتراوح بين <strong>2 إلى 5 سنوات</strong> في مجال المبيعات أو خدمة العملاء.</li><li>القدرة على التعامل مع أنظمة الدفع المختلفة.</li><li>مهارات جيدة في التواصل مع العملاء وتقديم المعلومات بوضوح.</li></ul><h3>المهارات المطلوبة</h3><ul><li>مهارات خدمة العملاء الممتازة.</li><li>القدرة على إدارة المخزون وتنظيم المتجر.</li><li>التعامل الفعال مع عمليات الدفع والمرتجعات.</li><li>الاهتمام بالتفاصيل والدقة في العمل.</li></ul><h3>بيئة العمل</h3><p>هذا الدور بدوام كامل في مدينة حائل، ضمن بيئة عمل ديناميكية تركز على تقديم أفضل خدمة للعملاء في قطاع المطاعم.</p><h3>التقديم</h3><p>ندعو المهتمين الذين يستوفون المتطلبات المذكورة أعلاه للتقديم على هذا الدور. سيتم التواصل مع المرشحين المؤهلين لمناقشة الخطوات التالية.</p>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont The Red Sea</strong>, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>The Chef de Partie is responsible for managing a specific kitchen section and ensuring the highest standards of food quality, presentation, and consistency in line with Raffles &amp; Fairmont brand standards. The role supports the Sous Chef and Chef de Cuisine in daily operations while leading and developing junior chefs.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Take full responsibility for a designated kitchen section during preparation and service</li><li>Prepare, cook, and present dishes according to established recipes and luxury presentation standards</li><li>Supervise, train, and motivate Commis and Demi Chef de Partie team members</li><li>Ensure food quality, taste, and consistency meet Raffles &amp; Fairmont expectations</li><li>Maintain strict adherence to HACCP, food safety, and hygiene standards</li><li>Control food costs by minimizing waste and ensuring proper stock handling (FIFO)</li><li>Assist in menu planning, recipe development, and new dish trials when required</li><li>Coordinate with other kitchen sections to ensure smooth service operations</li><li>Ensure cleanliness, organization, and proper maintenance of kitchen equipment</li><li>Follow hotel policies, grooming standards, and health &amp; safety regulations<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 3–5 years of professional kitchen experience, including at least 1–2 years as Chef de Partie or equivalent</li><li>Experience in a luxury hotel or high-end restaurant is highly preferred</li><li>Culinary diploma or professional kitchen certification required</li><li>Strong knowledge of international cuisine (specialty cuisine is an advantage)</li><li>Proven understanding of HACCP and food safety standards</li><li>Ability to work flexible shifts, including weekends and public holidays<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of ultra-luxury guest expectations and brand alignment.</li><li>Experience in project coordination, scheduling, and document control during pre-opening stages.</li><li>Experience in Pre- Opening is a plus.</li><li>Regional Experience is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><ul><li>Operational Leadership: Assist in overseeing daily club functions, including facility maintenance, equipment sanitation, and ensuring all areas remain orderly and safe.</li><li>Team Management: Supervise Kids Club Attendants, conducting regular training sessions to enhance skills and ensuring strict adherence to child protection and luxury service standards.</li><li>Program Development: Design and implement age-appropriate, engaging programs such as shell painting, scavenger hunts, kids' yoga, and nature-themed activities that align with the Red Sea's unique environment.</li><li>Guest Engagement: Personally welcome families, addressing inquiries and concerns with professional discretion, and managing special requests to ensure a seamless family experience.</li><li>Safety &amp; Compliance: Enforce strict sign-in/sign-out procedures and maintain detailed records of attendance, incident reports, and emergency contacts.</li><li>Administrative Support: Manage inventory for toys and supplies, coordinate with departments like Housekeeping and Engineering, and assist with staff scheduling and performance appraisals.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Requirements &amp; Qualifications<br><br></strong><ul><li>Education: A degree or certification in Early Childhood Education, Recreation Management, or a related field.</li><li>Experience: Minimum of 3 years in childcare or hospitality, with at least 1 year in a supervisory role. Pre-opening experience is often a high-priority requirement for new Red Sea developments.</li><li>Certifications: Current CPR and First Aid certifications are mandatory.</li><li>Personal Attributes: Impeccable grooming, an anticipatory service approach, and fluency in English (additional languages like Arabic or Russian are highly valued).<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>RESERVATIONS HANDLING<br><br><ul><li> PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND<br><br></li></ul>ACCURATELY THROUGH OPERA / ACCOR SYSTEMS.<br><br><ul><li> RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA<br><br></li></ul>PLATFORMS.<br><br><ul><li> UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE<br><br></li></ul>REVENUE.<br><br><ul><li> ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST<br><br></li></ul>INFORMATION.<br><br>SYSTEM &amp; REPORTING<br><br><ul><li> MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND<br><br></li></ul><strong>No-shows.<br><br></strong><ul><li> MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND<br><br></li></ul>HOUSEKEEPING TEAMS.<br><br><ul><li> PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.</li><li> ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS.<br><br></li></ul>GUEST COMMUNICATION &amp; SERVICE<br><br><ul><li> HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES,<br><br></li></ul>ETC.).<br><br><ul><li> COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS,<br><br></li></ul>AND WALK-IN GUESTS.<br><br><ul><li> RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.<br><br></li></ul>JOB SPECIFICATIONS<br><br><ul><li> MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY<br><br></li></ul>STANDARDS.<br><br>COORDINATION &amp; COMPLIANCE<br><br><ul><li> LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS<br><br></li></ul>OR LONG STAYS.<br><br><ul><li> FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS.</li><li> SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.<br><br></li></ul><strong>Qualifications<br><br></strong>PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT<br><br>MANDATORY FOR ENTRY-LEVEL).<br><br>KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE.<br><br><strong>Strong Communication Skills In English (arabic Is a Plus).<br><br></strong>CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE.<br><br>ABILITY TO MULTITASK AND WORK UNDER PRESSURE.<br><br>BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK).<br><br>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong>Key Responsibilities<br><br><ul><li>Arrival &amp; Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.</li><li>Luggage Management: Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.</li><li>Rooming &amp; Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.</li><li>Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.</li><li>Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.<br><br></li></ul><strong>Qualifications<br><br></strong>Performance Standards &amp; Requirements<br><br><ul><li>Grooming: Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.</li><li>Physical Demands: Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.</li><li>Service Excellence: Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.</li><li>Discretion: Maintain strict confidentiality regarding guest movements and information.<br><br></li></ul><strong>Desired Qualifications<br><br></strong><ul><li>Experience: Typically at least 1–2 years in a luxury 5-star hospitality environment.</li><li>Education: High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.</li><li>Skills: Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><ul><li> Key Roles &amp; Responsibilities:</li><li>Guest Service &amp; Transportation: Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.</li><li>Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.</li><li>Safety &amp; Compliance: Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.</li><li>Vehicle Maintenance: Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.</li><li>Luggage Handling: Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.</li><li>Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.</li><li>Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.</li><li>Brand Standards: Uphold Raffles’ grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Personal Attributes &amp; Experience:</li><li>Education: High School Diploma or equivalent; a degree in Hospitality is an asset.</li><li>Experience: Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort.</li><li>Licensing: Must possess a valid Saudi Arabian driving license.</li><li>Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.</li><li>Attitude: A creative mindset with a passion for guest relations and an eye for detail.</li><li>Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><ul><li>Guest Service &amp; Transportation: Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.</li><li>Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.</li><li>Safety &amp; Compliance: Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.</li><li>Vehicle Maintenance: Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.</li><li>Luggage Handling: Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.</li><li>Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.</li><li>Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.</li><li>Brand Standards: Uphold Fairmont’ grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Education: High School Diploma or equivalent; a degree in Hospitality is an asset.</li><li>Experience: Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort.</li><li>Licensing: Must possess a valid Saudi Arabian driving license.</li><li>Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.</li><li>Attitude: A creative mindset with a passion for guest relations and an eye for detail.</li><li>Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Telephone &amp; Communication Excellence:<br><br></strong><ul><li>Answer all incoming and internal calls promptly using the approved Fairmont greeting and etiquette standards.</li><li>Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.</li><li>Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.</li><li>Handle guest wake-up calls and special call requests accurately and punctually.<br><br></li></ul><strong>Guest Assistance &amp; Service Support:<br><br></strong><ul><li>Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.</li><li>Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.</li><li>Support service recovery by responding empathetically to guest concerns and escalating appropriately.<br><br></li></ul><strong>Emergency &amp; Safety Communication:<br><br></strong><ul><li>Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.</li><li>Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.</li><li>Maintain updated emergency contact lists and procedures.<br><br></li></ul><strong>Operational Accuracy &amp; Documentation:<br><br></strong><ul><li>Record and relay messages accurately and confidentially.</li><li>Maintain call logs, wake-up call records, and other required documentation.</li><li>Update and maintain internal extension lists and contact directories.<br><br></li></ul><strong>Standards, Brand &amp; Compliance:<br><br></strong><ul><li>Uphold Fairmont communication, grooming, and service etiquette standards at all times.</li><li>Maintain strict confidentiality regarding guest information and sensitive situations.</li><li>Ensure compliance with hotel policies, safety procedures, and data protection requirements.</li><li>Participate in service culture training and continuous development programs.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Diploma or certificate in Hospitality or related field is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Exceptional verbal communication and listening skills.</li><li>Clear, pleasant speaking voice with excellent diction.</li><li>Strong multitasking and time-management abilities.</li><li>High attention to detail and accuracy.</li><li>Ability to remain calm and professional under pressure.</li><li>Proficiency in telephone systems and basic computer applications.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Polished, courteous, and professional demeanor.</li><li>Discreet, trustworthy, and service-oriented.</li><li>Calm, composed, and confident in emergency situations.</li><li>Flexible to work shifts, including nights, weekends, and holidays.</li><li>Passion for luxury hospitality and guest satisfaction.<br><br></li></ul>Additional Information<br><br><ul><li>Strong understanding of ultra-luxury wellness concepts and brand alignment.</li><li>Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.</li><li>Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.</li><li>A proactive, anticipatory approach with a strong sense of accountability and ownership.</li><li>Impeccable grooming and personal presentation aligned with luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Roles &amp; Responsibilities<br><br></strong><ul><li>Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.</li><li>Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.</li><li>Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.</li><li>Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.</li><li>Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free.</li><li>Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.</li><li>Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination.</li><li>Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.</li><li>Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.</li><li>Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Personal Attributes &amp; Experience<br><br></strong><ul><li>High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset.</li><li>Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.</li><li>Must possess a valid driving license and have experience with luxury vehicle handling.</li><li>Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.</li><li>Fluent in English; Arabic and other languages are considered a significant asset.</li><li>Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required.</li><li>A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service.</li><li>Experience in a resort pre-opening environment is highly desirable.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Telephone &amp; Communication Excellence:<br><br></strong><ul><li>Answer all incoming and internal calls promptly using the approved Raffles greeting and etiquette standards.</li><li>Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.</li><li>Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.</li><li>Handle guest wake-up calls and special call requests accurately and punctually.<br><br></li></ul><strong>Guest Assistance &amp; Service Support:<br><br></strong><ul><li>Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.</li><li>Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.</li><li>Support service recovery by responding empathetically to guest concerns and escalating appropriately.<br><br></li></ul><strong>Emergency &amp; Safety Communication:<br><br></strong><ul><li>Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.</li><li>Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.</li><li>Maintain updated emergency contact lists and procedures.<br><br></li></ul><strong>Operational Accuracy &amp; Documentation:<br><br></strong><ul><li>Record and relay messages accurately and confidentially.</li><li>Maintain call logs, wake-up call records, and other required documentation.</li><li>Update and maintain internal extension lists and contact directories.<br><br></li></ul><strong>Standards, Brand &amp; Compliance:<br><br></strong><ul><li>Uphold Raffles communication, grooming, and service etiquette standards at all times.</li><li>Maintain strict confidentiality regarding guest information and sensitive situations.</li><li>Ensure compliance with hotel policies, safety procedures, and data protection requirements.</li><li>Participate in service culture training and continuous development programs.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Diploma or certificate in Hospitality or related field is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Exceptional verbal communication and listening skills.</li><li>Clear, pleasant speaking voice with excellent diction.</li><li>Strong multitasking and time-management abilities.</li><li>High attention to detail and accuracy.</li><li>Ability to remain calm and professional under pressure.</li><li>Proficiency in telephone systems and basic computer applications.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Polished, courteous, and professional demeanor.</li><li>Discreet, trustworthy, and service-oriented.</li><li>Calm, composed, and confident in emergency situations.</li><li>Flexible to work shifts, including nights, weekends, and holidays.</li><li>Passion for luxury hospitality and guest satisfaction.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Job Description<br><br></strong>Reporting to the Cluster Executive Chef, the Cluster Executive Pastry Chef is responsible for leading and inspiring the pastry and bakery operations across both Raffles and Fairmont Red Sea. This pivotal leadership role ensures that all pastry products reflect the distinct brand identities and culinary philosophies of each property while maintaining the highest standards of excellence, creativity, and consistency. The role involves strategic menu development, team leadership, quality assurance, and collaboration across multiple outlets and banqueting operations.<br><br><strong>Key Roles &amp; Responsibilities<br><br></strong><ul><li>Oversee the daily pastry and bakery operations for all restaurants, lounges, banquets, in-room dining, and retail pastry points across both properties.</li><li>Develop and implement standard recipes and presentation guidelines, ensuring consistency, quality, and cost control.</li><li>Collaborate closely with the Cluster Executive Chef and Food &amp; Beverage leadership team to align pastry offerings with the overall culinary vision.</li><li>Drive innovation in dessert and pastry creation, balancing modern trends with the sophistication expected from Raffles and Fairmont brands.</li><li>Ensure compliance with health, safety, sanitation, and hygiene standards in all pastry operations.</li><li>Lead, mentor, and inspire a team of pastry chefs, bakers, chocolatiers, and decorators across both properties.</li><li>Identify training and development needs, fostering a culture of excellence, creativity, and continuous learning.</li><li>Manage team scheduling, performance evaluations, and succession planning.</li><li>Promote a positive and inclusive work environment, supporting Accor’s values of diversity and respect.</li><li>Manage pastry-related budgets, including food cost, labor cost, and productivity targets.</li><li>Participate in menu engineering and cost analysis to maximize profitability while maintaining brand standards.</li><li>Support business development through creative product offerings for events, weddings, and retail.</li><li>Work with procurement to source premium ingredients sustainably and cost-effectively.</li><li>Ensure every pastry experience reflects the luxury, artistry, and storytelling of the Raffles and Fairmont brands.</li><li>Collaborate with marketing and events teams for special promotions, seasonal menus, and culinary showcases.</li><li>Engage with guests when appropriate, gathering feedback and fostering memorable experiences.</li><li>Other responsibilities as assigned by the Management<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Education: Degree or diploma in Culinary Arts / Pastry &amp; Bakery or equivalent certification from a recognized culinary institution.</li><li>Experience: Minimum of 10 years of progressive experience in luxury hotels or resorts, with at least 5 years in a senior pastry leadership role.</li><li>Expertise: Advanced skills in pastry, chocolate, confectionery, viennoiserie, and artistic presentation.</li><li>Proven experience managing multiple outlets or properties within a luxury or cluster environment.</li><li>Strong leadership, communication, and organizational skills.</li><li>Passion for excellence and creativity.</li><li>Strategic and operational leadership.</li><li>Business and financial acumen.</li><li>Team builder and mentor.</li><li>Strong sense of aesthetics and attention to detail.</li><li>Adaptability and cultural sensitivity.</li><li>Fluent in English; knowledge of Arabic is an asset.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong>Guest Experience &amp; Service Excellence<br><br><ul><li>Deliver warm, personalized, and professional service to children and parents at all times.</li><li>Create a fun, welcoming, and inclusive environment within the Kids Club.</li><li>Ensure all children feel engaged, safe, and valued during activities.</li><li>Maintain luxury hospitality standards and uphold the Raffles brand image.</li><li>Build positive relationships with families and encourage repeat participation in activities.<br><br></li></ul>Activities &amp; Entertainment<br><br><ul><li>Organize and lead daily entertainment programs, games, arts &amp; crafts, educational activities, storytelling sessions, sports, and themed events.</li><li>Conduct indoor and outdoor recreational activities suitable for different age groups.</li><li>Participate in resort events, celebrations, and seasonal programs.</li><li>Assist in preparing activity schedules and creative concepts for children’s entertainment.</li><li>Encourage creativity, teamwork, and learning through engaging experiences.<br><br></li></ul>Safety &amp; Childcare Responsibilities<br><br><ul><li>Ensure the safety and wellbeing of all children under supervision.</li><li>Follow child protection, safeguarding, and emergency procedures at all times.</li><li>Maintain accurate registration and sign-in/sign-out procedures.</li><li>Immediately report accidents, incidents, or guest concerns to management.</li><li>Ensure all activities comply with resort health and safety policies.<br><br></li></ul>Operational Responsibilities<br><br><ul><li>Maintain cleanliness, organization, and presentation of the Kids Club facilities.</li><li>Ensure toys, equipment, and activity materials are properly maintained and sanitized.</li><li>Monitor inventory levels of activity supplies and report replenishment needs.</li><li>Support opening and closing procedures of the Kids Club.</li><li>Assist other recreation operations when required.<br><br></li></ul>Team Collaboration<br><br><ul><li>Work closely with Recreation, Front Office, Housekeeping, Security, and Food &amp; Beverage teams to ensure seamless guest experiences.</li><li>Participate in departmental meetings and training sessions.</li><li>Promote teamwork and contribute positively to the resort culture.<br><br></li></ul><strong>Qualifications<br><br></strong>Qualifications &amp; Requirements<br><br><ul><li>Previous experience in Kids Club, childcare, entertainment, hospitality, or recreational activities preferred.</li><li>Experience in luxury hospitality is an advantage.</li><li>Strong interpersonal and communication skills.</li><li>Energetic, creative, and outgoing personality.</li><li>Ability to work with children of different age groups and cultural backgrounds.</li><li>Basic first aid and CPR certification preferred.</li><li>Good command of English; additional languages are an advantage.</li><li>Ability to work flexible shifts, weekends, and holidays.<br><br></li></ul>Competencies<br><br><ul><li>Guest Passion</li><li>Creativity &amp; Engagement</li><li>Child Safety Awareness</li><li>Communication Skills</li><li>Teamwork &amp; Collaboration</li><li>Cultural Sensitivity</li><li>Problem Solving</li><li>Positive Attitude &amp; Professional Grooming<br><br></li></ul>Physical Requirements<br><br><ul><li>Ability to stand and move actively for extended periods.</li><li>Ability to participate in sports, dancing, games, and outdoor activities.</li><li>Capability to lift and carry activity materials when required.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Recognition &amp; Personalization:<br><br></strong><ul><li>Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.</li><li>Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.</li><li>Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.<br><br></li></ul><strong>Guest Experience Management:<br><br></strong><ul><li>Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.</li><li>Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.</li><li>Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.</li><li>Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&amp;B teams.<br><br></li></ul><strong>VIP &amp; Special Handling:<br><br></strong><ul><li>Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.</li><li>Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.</li><li>Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.<br><br></li></ul><strong>Coordination &amp; Communication:<br><br></strong><ul><li>Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food &amp; Beverage to ensure seamless service delivery.</li><li>Communicate guest preferences and special instructions clearly across departments.</li><li>Participate in daily briefings to share guest insights and service priorities.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation:<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards at all times.</li><li>Demonstrate impeccable manners, cultural sensitivity, and emotional intelligence befitting a luxury heritage brand.</li><li>Represent the values, history, and service culture of Raffles Hotels &amp; Resorts in every guest interaction.<br><br></li></ul><strong>Compliance &amp; Continuous Improvement:<br><br></strong><ul><li>Ensure confidentiality and discretion when handling guest information and situations.</li><li>Adhere to hotel policies, safety procedures, and brand standards.</li><li>Participate in service culture training, brand programs, and continuous improvement initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.</li><li>Degree or diploma in Hospitality Management or related field preferred.</li><li>Experience with property management systems (Opera or equivalent) is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Exceptional interpersonal and communication skills.</li><li>High emotional intelligence with the ability to read and respond to guest needs.</li><li>Strong problem-solving and service recovery skills.</li><li>Excellent organizational ability and attention to detail.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English and Chinese required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Naturally warm, gracious, and guest-focused personality.</li><li>Polished, elegant appearance and professional demeanor.</li><li>Calm, confident, and composed under pressure.</li><li>Flexible and able to work shifts, including weekends and holidays.</li><li>Discreet, trustworthy, and service-oriented.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Arrival &amp; Departure Experience:<br><br></strong><ul><li>Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible.</li><li>Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail.</li><li>Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards.</li><li>Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand.<br><br></li></ul><strong>Guest Relations &amp; Service Excellence:<br><br></strong><ul><li>Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach.</li><li>Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance.</li><li>Record and communicate guest preferences, special occasions, and feedback to personalize future stays.</li><li>Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty.<br><br></li></ul><strong>Operational Excellence:<br><br></strong><ul><li>Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies.</li><li>Maintain up-to-date guest profiles and reservations in the property management system.</li><li>Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction.</li><li>Adhere to cash handling procedures and audit standards at all times.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation:<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards consistently.</li><li>Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction.</li><li>Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy.<br><br></li></ul><strong>Compliance &amp; Professional Development:<br><br></strong><ul><li>Ensure compliance with hotel safety, security, and confidentiality policies.</li><li>Protect guest privacy and handle sensitive information with discretion and integrity.</li><li>Participate in brand training, service culture programs, and continuous development initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Degree or diploma in Hospitality Management or related field is an advantage.</li><li>Experience with hotel property management systems (Opera or equivalent preferred).<br><br></li></ul><strong>Skills &amp; Competencies:<br><br></strong><ul><li>Excellent communication and interpersonal skills.</li><li>Strong attention to detail with high standards of accuracy.</li><li>Ability to multitask while maintaining composure and elegance under pressure.</li><li>Problem-solving mindset with a guest-centric approach.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are highly desirable.<br><br></li></ul><strong>Personal Attributes:<br><br></strong><ul><li>Genuine passion for luxury hospitality and guest service.</li><li>Polished, professional appearance and demeanor.</li><li>Warm, gracious, and confident personality.</li><li>Flexible and willing to work shifts, including weekends and holidays.</li><li>Trustworthy, discreet, and culturally aware.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong>THE POSITION<br><br>The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.<br><br><strong>Key Roles &amp; Responsibilities<br><br></strong><ul><li> Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li> Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li> Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li> Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li> Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li> Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li> Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li> Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li> Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li> Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed<br><br></li></ul><strong>Qualifications<br><br></strong>PERSONAL ATTRIBUTES<br><br><ul><li> Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li> Ability to handle multiple tasks</li><li> Ability to delegate and organize work flow</li><li> Ability to meet deadlines consistently</li><li> Leadership skills</li><li> Managing, training and instructing skills<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Degree/Diploma in Training and Development or Hotel Management</li><li> Working knowledge of Opera, Microsoft Office.<br><br></li></ul><strong>Experience<br><br></strong><ul><li> Minimum 3 years experience in Hotel or Resort.</li><li> Luxury hotel or resort background preferred</li><li> Understands the local culture and have worked in the region.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong>Raffles &amp; Fairmont The Red Sea is seeking an exceptional Cluster Director of Spa &amp; Wellness to lead our luxury wellness operations in Umluj, Saudi Arabia. In this strategic leadership role, you will oversee the spa and wellness programs across our prestigious resort cluster, driving operational excellence, guest satisfaction, and revenue growth. You will be responsible for setting the vision for our wellness offerings while ensuring seamless execution across all properties and maintaining the highest standards of service that define our luxury brands.<br><br><ul><li>Provide strategic leadership and direction for all spa and wellness operations across the cluster, ensuring alignment with Raffles and Fairmont brand standards and corporate objectives</li><li>Develop and implement comprehensive wellness programs and service offerings that enhance guest experiences and differentiate our properties in the luxury market</li><li>Oversee budget management, financial planning, and revenue optimization for spa and wellness departments, ensuring profitability and cost efficiency</li><li>Lead, mentor, and develop high-performing spa and wellness teams across all properties, fostering a culture of excellence, accountability, and continuous improvement</li><li>Establish and monitor key performance indicators (KPIs) and operational metrics to drive performance reviews and identify opportunities for enhancement</li><li>Ensure compliance with health, safety, and regulatory standards specific to spa and wellness operations in Saudi Arabia</li><li>Collaborate with resort management teams to integrate wellness offerings with overall guest experiences and resort programming</li><li>Stay current with industry trends, wellness innovations, and best practices to maintain competitive positioning and drive strategic initiatives</li><li>Manage vendor relationships, procurement, and supply chain for spa and wellness products and services</li><li>Conduct regular property inspections and quality audits to maintain operational standards and guest satisfaction levels</li><li>Develop and execute marketing strategies to promote spa and wellness services and maximize occupancy and revenue<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 8-10 years of progressive experience in spa and wellness management within luxury hospitality environments</li><li>Proven experience managing multiple properties or a cluster-level operation</li><li>Strong knowledge of spa operations, wellness programming, and industry best practices</li><li>Demonstrated expertise in budget management, financial analysis, and revenue optimization</li><li>Excellent leadership and team management skills with the ability to motivate and develop staff</li><li>Strong communication and interpersonal skills with the ability to work effectively across diverse teams and cultures</li><li>Experience with luxury hotel brands and understanding of Raffles or Fairmont service standards (preferred)</li><li>Knowledge of Saudi Arabian labor laws, regulations, and cultural considerations</li><li>Proficiency in hospitality management systems and property management software</li><li>Strategic thinking and problem-solving abilities with a customer-focused mindset</li><li>Project management skills and ability to execute multiple initiatives simultaneously</li><li>Wellness industry certification or specialized training (preferred)</li><li>Experience in revenue management and pricing strategies (preferred)</li><li>Fluency in English; additional language skills are advantageous<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>