Call Center Jobs - Eastern Province Saudi
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Saudi - Eastern Province
<p></p><p>Duties and Responsibilities:</p><p><br></p><p>· Welcoming customers at the sales center, and responding to calls and inquiries received through approved communication channels.</p><p>· Identifying the customer's needs, budget, and purpose of purchase, and recommending suitable plots of land for them.</p><p>· Explaining the plan's features, location, services, plot sizes, prices, and terms of sale and payment accurately.</p><p>· Organizing site visits and accompanying customers to view the available plots.</p><p>· Handling customer objections, negotiating within authorized limits, and closing the sale.</p><p>· Following up with potential and previous customers, and converting inquiries and visits into bookings and sales.</p><p>· Recording customer data and updating sales stages, communication results, and follow-up dates in the CRM system.</p><p>· Building and developing professional relationships with real estate offices, brokers, banks, and financing entities to support sales opportunities.</p><p>· Achieving sales targets, and submitting periodic reports on current opportunities, sales results, and reasons for any non-completion.</p><p><br></p><p>Qualifications and Requirements:</p><p><br></p><p>· At least two years of experience in real estate sales, preferably in selling land and development plans.</p><p>· A proven track record of achieving sales targets and closing deals.</p><p>· Strong skills in communication, negotiation, objection handling, and sales closing.</p><p>· Proficiency in using CRM systems and basic work tools.</p><p>· Ability to understand the details of the real estate product and explain them clearly and accurately.</p><p>· Commitment to follow-up, time management, and quality customer service.</p><p>· Readiness to work on-site according to the sales center schedule, including evening shifts and weekends as per work arrangements.</p>
Saudi - Eastern Province
<h3 >About Abdul Latif Jameel</h3>
<p >Abdul Latif Jameel is a diversified business with deep roots and a significant presence across the Middle East, North Africa, and Turkey (MENAT) region. With over 75 years of history, the company began as a small trading business and a Toyota distributorship in Jeddah, Saudi Arabia. It has since established an extensive operational infrastructure, built the largest vehicle distribution network in Saudi Arabia, and accumulated comprehensive automotive expertise. Leveraging this experience, Abdul Latif Jameel has diversified into new sectors that contribute to the 'infrastructure of life' in the MENAT region.</p> <h3 >The Role: Service Advisor</h3>
<p >Abdul Latif Jameel is seeking a <strong >Service Advisor</strong> to join its team in Hafar Al Batin, Eastern region. This full-time role is essential for facilitating service operations within the center, with the primary objective of achieving targets in customer satisfaction, customer retention, and productivity. The Service Advisor ensures all activities adhere to the company’s vision, mission, values, and standard operating procedures.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Achieve operational targets by defining and preparing business plans.</li>
<li >Provide efficient service by adopting a "Guest First" mindset and fulfilling essential obligations.</li>
<li >Apply the Jameel Standard procedures relevant to the Service Advisor role.</li>
<li >Implement all instructions and policies related to safety, welfare, integrity, and the company's brand image.</li>
<li >Conduct pre-acceptance inspections of vehicles, recording damages, valuables, and accessories, and confirming findings with the customer.</li>
<li >Assist in achieving the center’s GDI (Guest Delight Index) and increasing customer retention through professional engagement.</li>
<li >Ensure satisfactory repairs are completed as per customer demands, coordinating with the Chief Technician on job assignments, preliminary diagnostics, and final vehicle inspection.</li>
<li >Discuss repair details, estimated costs, and delivery times with customers after appropriate vehicle diagnosis.</li>
<li >Communicate vehicle repair progress to customers and obtain approval for any additional required parts, avoiding unnecessary replacements.</li>
<li >Support a "Guest Centric" and "Fix-It-Right" mindset within the service team to achieve high-quality after-sales activities.</li>
<li >Follow up on vehicle spare parts with the Parts Department to ensure timely repairs and delivery.</li>
<li >Conduct post-service follow-ups for complaints and issues, reporting them immediately to the Workshop Floor Manager for review and resolution.</li>
<li >Monitor the Job Controller for correct data entry, recording of repairs, and updating vehicle delivery status for productivity analysis.</li>
<li >Ensure the Chief Technician complies with quality control policies and procedures to maintain company integrity and brand image.</li>
</ul> <h3 >Qualifications and Experience</h3>
<ul >
<li >2-5 years of relevant experience.</li>
<li >Advanced knowledge of principles and processes for providing customer and personal services.</li>
<li >Basic knowledge of principles and methods in promoting and selling products or services.</li>
<li >Basic knowledge of production systems designed to improve productivity.</li>
<li >Direct impact on sales target achievement and managing customer satisfaction ratios.</li>
<li >Responsibility for the conversion, receiving, binning, picking, and dispatching of parts within the warehouse.</li>
</ul> <h3 >Impact and Context</h3>
<p >This role directly influences sales target achievement and the management of customer satisfaction. The Service Advisor holds a crucial position in ensuring high customer satisfaction by providing optimal care and high-quality service work. The role also involves consistently applying the company’s vision, mission, values, and standard operating procedures within the service center.</p> <h3 >Why Join Abdul Latif Jameel</h3>
<p >Abdul Latif Jameel offers a truly international footprint and a history of commercial success spanning over three quarters of a century. As a leading employer across the MENAT region, the company provides opportunities worldwide. The organizational culture is guided by core values including Respect, Innovation, a Pioneering Spirit, and Empowerment, fostering an environment where ideas and people can thrive.</p>
Bayouni sanitary ware بايوني للادوات الصحيه
Saudi - Eastern Province
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solid #C6933B </strong>;padding:0in;mso-padding-alt:0in 0in <strong> 0in"><font color="#17365d" face="Arial, sans-serif"><span style="font-size: </strong>**<strong>">Administrative </span></font><span lang="EN-US" dir="LTR" style="font-size: </strong>*; font-family: Arial, sans-serif; color: rgb(23, 54, 93);"> </span><span lang="EN-US" style="font-size: *<strong>; font-family: Arial, sans-serif; color: rgb(23, 54, 93);">Development</span><span dir="LTR"></span><span dir="LTR"></span><span lang="EN-US" dir="LTR" style="font-size: </strong>*; font-family: Arial, sans-serif; color: rgb(23, 54, 93);"><span dir="LTR"></span><span dir="LTR"></span> </span><span lang="EN-US" style="font-size: *<strong>; font-family: Arial, sans-serif; color: rgb(23, 54, 93);">and Operation</span><span dir="LTR"></span><span dir="LTR"></span><span lang="EN-US" dir="LTR" style="font-size: </strong>*; font-family: Arial, sans-serif; color: rgb(23, 54, 93);"><span dir="LTR"></span><span dir="LTR"></span> </span><span lang="EN-US" style="font-size: *<strong>; font-family: Arial, sans-serif; color: rgb(23, 54, 93);">of the</span><span dir="LTR"></span><span dir="LTR"></span><span lang="EN-US" dir="LTR" style="font-size: </strong>*; font-family: Arial, sans-serif; color: rgb(23, 54, 93);"><span dir="LTR"></span><span dir="LTR"></span> </span><span lang="EN-US" style="font-size: *<strong>; font-family: Arial, sans-serif; color: rgb(23, 54, 93);">Marble Cutting Department</span></p> <p class="MsoNormal" dir="LTR" style="</strong>*********;margin-right:0in;margin-bottom:
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Saudi - Eastern Province
<h3>About Abdul Latif Jameel</h3><p>Abdul Latif Jameel is a diversified business with established operations across the Middle East, North Africa, and Turkey (MENAT region). With a history spanning 75 years, the company began as a trading business and Toyota distributorship in Jeddah, Saudi Arabia. It has since developed an extensive operational infrastructure, including the largest vehicle distribution network in Saudi Arabia, and has diversified into new sectors that support the 'infrastructure of life' in the MENAT region.</p><h3>Role Overview</h3><p>Abdul Latif Jameel is seeking a <strong>Service Advisor</strong> to join their team in Al Khobar, Eastern Region. This full-time role is central to facilitating service operations within the center, ensuring targets are met in customer satisfaction, customer retention, and productivity. The Service Advisor will operate in adherence to company vision, mission, values, and standard operating procedures. The position requires 5-10 years of relevant experience.</p><h3>Key Responsibilities</h3><ol><li>Conduct pre-acceptance inspections, recording vehicle condition and inventory, and confirming details with the customer.</li><li>Contribute to the center’s achievement of GDI and customer retention through professional customer engagement.</li><li>Ensure satisfactory repairs are completed as per customer demands, coordinating with the Chief Technician on job assignments, diagnostics, and final inspections.</li><li>Discuss repair details, estimated costs, and delivery times with customers, utilizing appropriate vehicle diagnoses and communication channels.</li><li>Communicate vehicle repair progress to customers, obtaining approval for additional parts while adhering to proper communication protocols and avoiding unnecessary replacements.</li><li>Support a "Guest Centric" and "Fix-It-Right" mindset within the service team to achieve high-quality after-sales activities, networking effectively with other departments.</li><li>Follow up on spare parts with the Parts Department to ensure timely repairs and vehicle delivery.</li><li>Conduct post-service follow-ups for complaints and issues, reporting immediately to the Workshop Floor Manager for review and resolution.</li><li>Improve customer confidence and satisfaction by adhering to stipulated service operation standards.</li><li>Confirm service repair agreements with customers to ensure repairs meet their requests and build trust.</li><li>Monitor the Job Controller’s data entry, repair recording, and vehicle delivery status updates for productivity analyses.</li><li>Ensure the Chief Technician complies with quality control policies and procedures to maintain company integrity and brand image.</li></ol><h3>Required Qualifications and Skills</h3><ul><li>5-10 years of experience in a relevant field.</li><li>Advanced knowledge of principles and processes for providing customer and personal services.</li><li>Basic knowledge of principles and methods in promoting and selling products or services.</li><li>Basic knowledge of production systems designed to improve productivity.</li><li>Ability to apply Jameel Standards related to the Service Advisor role.</li><li>Commitment to implementing safety, welfare, integrity, and branding image policies.</li></ul><h3>Impact and Authority</h3><p>This role directly impacts sales target achievement and the management of the customer satisfaction ratio. The Service Advisor is responsible for ensuring parts are handled according to departmental targets, including conversion, receiving, binning, picking, and dispatching within the warehouse. The position plays a crucial role in ensuring high customer satisfaction by providing optimal care and high-quality service work, and in applying the company’s vision, mission, values, and standard operating procedures.</p><h3>Working at Abdul Latif Jameel</h3><p>Abdul Latif Jameel offers opportunities within an international footprint, guided by values of Respect, Innovation, a Pioneering Spirit, and Empowerment. The company fosters a culture where ideas and people can thrive.</p>
شركة سعودي كول للمقاولات
Saudi - Eastern Province
<div dir="rtl"><h3 >نبذة عن الدور</h3>
<p >تبحث شركة سعودي كول للمقاولات عن <strong >مندوب مبيعات</strong> للانضمام إلى فريقها في المنطقة الشرقية، بمدينة الخبر. يركز هذا الدور بدوام كامل على بناء علاقات مع العملاء، ترويج المنتجات، وإتمام عمليات البيع، بالإضافة إلى متابعة التحصيلات.</p>
<h3 >ملخص الوظيفة</h3>
<p >يتولى مندوب المبيعات مسؤولية جمع البيانات والمواصفات المتعلقة بالمنتجات والخدمات، وإعداد قاعدة بيانات للعملاء. يشمل الدور التواصل المباشر مع العملاء لتقديم عروض البيع، إتمام الصفقات، ومتابعة تحصيل الديون، بالإضافة إلى إعداد التقارير الدورية.</p>
<h3 >المهام والمسؤوليات الرئيسية</h3>
<ul >
<li >بناء وتحديث قاعدة بيانات شاملة للعملاء الحاليين والمرتقبين، تتضمن بياناتهم وعناوينهم وأرقام هواتفهم.</li>
<li >التواصل مع العملاء، سواء عبر الهاتف أو الزيارات الميدانية، لترويج المنتجات والخدمات وتقديم عروض البيع.</li>
<li >عرض مواصفات المنتجات وميزاتها التنافسية للعملاء المحتملين.</li>
<li >التحقق من الأسعار ومنح الخصومات ضمن الصلاحيات المحددة.</li>
<li >إتمام عمليات البيع، تحرير الفواتير، وتحصيل المبالغ المستحقة.</li>
<li >تحصيل ديون العملاء، تسجيلها وتوثيقها، وتوريدها إلى الدائرة المالية.</li>
<li >إعداد وتقديم تقارير العمل الدورية وتوثيقها وحفظها.</li>
</ul>
<h3 >المؤهلات والخبرات</h3>
<ul >
<li >خبرة تتراوح بين <strong >0 إلى 1 سنة</strong> في مجال المبيعات.</li>
<li >القدرة على جمع البيانات وتحليلها.</li>
<li >مهارات تواصل وعرض ممتازة.</li>
<li >القدرة على إتمام عمليات البيع وتحصيل الديون.</li>
</ul>
<h3 >بيئة العمل</h3>
<p >هذه الوظيفة بدوام كامل ومقرها في مدينة الخبر بالمنطقة الشرقية. يتطلب الدور العمل الميداني والتواصل المباشر مع العملاء.</p>
<h3 >معلومات إضافية</h3>
<p >الراتب لهذه الوظيفة غير معلن وسيتم تحديده بناءً على الخبرة والمؤهلات خلال عملية التوظيف.</p></div>
شركة سعودي كول للمقاولات
Saudi - Eastern Province
<h3>نبذة عن الدور</h3><p>تبحث شركة سعودي كول للمقاولات عن <strong>مندوب مبيعات</strong> للانضمام إلى فريقها في المنطقة الشرقية، بمدينة الخبر. يركز هذا الدور بدوام كامل على بناء علاقات مع العملاء، ترويج المنتجات، وإتمام عمليات البيع وتحصيل الديون.</p><h3>المهام الرئيسية</h3><p>يتولى مندوب المبيعات مسؤولية إدارة دورة المبيعات الكاملة، بدءاً من تحديد العملاء المحتملين وصولاً إلى تحصيل الديون. يشمل ذلك جمع البيانات، تقديم العروض، وإعداد التقارير الدورية.</p><h3>المسؤوليات</h3><ul><li>بناء وتحديث قاعدة بيانات للعملاء الحاليين والمرتقبين، مع توثيق بياناتهم وعناوينهم وأرقام هواتفهم.</li><li>التواصل مع العملاء وزيارتهم لترويج المنتجات (السلع والخدمات)، وتقديم عروض البيع مع استعراض مواصفاتها وميزاتها التنافسية.</li><li>التحقق من الأسعار ومنح الخصومات ضمن الصلاحيات المحددة، وإتمام عمليات البيع وتحرير الفواتير وتحصيل المبالغ المستحقة.</li><li>تحصيل ديون العملاء وتسجيلها وتوثيقها، ثم توريدها إلى الدائرة المالية.</li><li>إعداد وتقديم تقارير العمل الدورية وتوثيقها وحفظها.</li></ul><h3>المؤهلات والخبرة</h3><ul><li>خبرة تتراوح بين <strong>0 إلى 1 سنة</strong> في مجال المبيعات.</li><li>القدرة على جمع البيانات وتحليلها.</li><li>مهارات تواصل وعرض ممتازة.</li><li>القدرة على إتمام عمليات البيع وتحصيل الديون.</li></ul><h3>بيئة العمل</h3><p>هذه الوظيفة بدوام كامل في مدينة الخبر، المنطقة الشرقية، ضمن فريق شركة سعودي كول للمقاولات.</p><h3>معلومات إضافية</h3><p>الراتب سيتم تحديده بناءً على الخبرة والمؤهلات بعد المقابلة.</p>
Saudi - Eastern Province
<h3>About the Role</h3><p>The British Council is seeking a <strong>Customer Services Assistant</strong> to join their team in Al Khobar, Saudi Arabia. This is a 1-year renewable contract position, with an hourly rate of 40 SAR. The role involves providing essential support to daily customer service operations, acting as the primary point of contact for customers at the front office or call centre, and reporting feedback for continuous improvement.</p><h3>Key Responsibilities</h3><ul><li>Ensure smooth day-to-day practical aspects of customer service, including photocopying materials, assisting with display work, distributing publicity materials, and maintaining the tidiness and equipment of the waiting area.</li><li>Deliver high standards of customer care by welcoming customers, guiding them through the queuing system, monitoring the waiting area, directing customers to placement test classes, and assisting with general enquiries.</li><li>Contact waiting list customers and phone students to provide updates on information and services, as well as conduct telephone surveys as requested.</li><li>Support placement testing setup by preparing rooms, number cards, and ensuring tests are stored neatly.</li><li>Respond to all face-to-face, phone, and email enquiries professionally, adhering to British Council Customer Service Standards and Policies.</li><li>Provide efficient registration services and support for the Teaching Centre and Exams Department, in line with quality standards to help achieve team targets.</li><li>Forward enquiries and feedback to the relevant British Council personnel and departments, following established guidelines.</li><li>Promote and cross-sell British Council products and services professionally.</li><li>Perform Call Centre and front office administrative and financial tasks in a timely manner to ensure smooth operations.</li></ul><h3>Qualifications and Experience</h3><ul><li>0-1 year of relevant experience in a customer service role.</li><li>Demonstrated ability to deliver high standards of customer care.</li><li>Strong communication skills for interacting with customers in person, over the phone, and via email.</li><li>Ability to manage administrative and financial tasks accurately.</li></ul><h3>Additional Information</h3><p>This position is open exclusively to candidates who possess the legal right to work in Saudi Arabia and are currently based within the country. Visa sponsorship is not provided for this role. All applications must be submitted in English.</p>
Saudi - Eastern Province
<strong>Role Purpose<br><br></strong>To manage and expand customer base in order to promote sustained sales growth to achieve company sales objectives<em>.<br><br></em><strong>Job Accountabilities & Activities<br><br></strong><ul><li> Calling on assigned accounts to sell repair products and services within a specified territory</li><li> Calling on prospective clients to grow market share within the assigned territory</li><li> Focusing on personal sales target and business development</li><li> Working closely with the Service Center Sales Manager and other Sales Engineers within the Service Centre to ensure proper shop loading throughout the year</li><li> Building relationship with various individuals within a customer’s site. These may include rotating equipment engineers, maintenance manager or supervisor, purchasing agent or manager and site management</li><li> Troubleshooting of customer problems. Focusing on “bad actors” to solve performance problems, improving energy and operating costs, as well as overall equipment reliability</li><li> Understanding and keeping up to date on customer’s processes</li><li> Staying up to date on product capabilities and enhancement for AMCO products as well as related competitor products.</li><li> Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements</li><li> Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future</li><li> Assistance as needed in collecting accounts receivable on past due accounts</li><li>Traveling as needed to call on customers</li><li> Management of personal travel and entertainment budget</li><li> Completes call, sales and expense report on a timely basis</li><li> Acts appropriately in front of customers to represent the company in a positive manner<br><br></li></ul>Education & Certifications<br><br>Degree in mechanical engineering or equivalent qualification<br><br><strong>Required Years Of Experience<br><br></strong>2+ years
Saudi - Eastern Province
<h3>About the Role</h3><p>eXtra (United Electronics Co.) is seeking a <strong>Contact Center Officer</strong> to join its CXD team in Al Khobar, Eastern Region. This is a full-time position designed for individuals with 0-1 years of experience who are looking to contribute to customer experience and support operations.</p><h3>Role Overview</h3><p>The Contact Center Officer is responsible for managing customer interactions through various channels, ensuring professional and efficient service delivery. This role involves addressing inquiries, resolving complaints, and maintaining accurate records of all customer communications to enhance overall customer satisfaction.</p><h3>Key Responsibilities</h3><ul><li>Handle a high volume of inbound and outbound calls professionally and promptly.</li><li>Respond to customer inquiries related to products, orders, returns, services, and store information.</li><li>Resolve customer complaints with empathy and efficiency, escalating unresolved issues when required.</li><li>Log all customer interactions accurately using CRM systems.</li><li>Provide clear product knowledge and guidance to enhance the customer experience.</li><li>Follow communication scripts, policies, and operational guidelines.</li><li>Coordinate with internal teams (stores, logistics, after-sales, etc.) to ensure customer issues are resolved.</li><li>Meet assigned Key Performance Indicators (KPIs) including call quality, average handling time, and customer satisfaction.</li><li>Stay updated on promotions, policy changes, and new product offerings.</li></ul><h3>Qualifications and Experience</h3><ul><li>0-1 years of relevant experience.</li><li>Ability to manage high call volumes.</li><li>Proficiency in using CRM systems for logging interactions.</li></ul><h3>Skills and Attributes</h3><ul><li>Strong communication and interpersonal skills.</li><li>Customer-focused approach with problem-solving abilities.</li><li>Ability to work effectively within a team and coordinate with various departments.</li><li>Attention to detail for accurate record-keeping.</li></ul><h3>Work Environment</h3><p>This full-time position is based in Al Khobar, Eastern Region, and involves working as part of the CXD team to support customer service operations.</p>
Call Center Agent / Customer Service Representative - KSA National English & Arabic Speaker
Customer Service
IBT: No. 1 Outsourcing Company in Middle East
Saudi - Eastern Province
<ul><li>Candidates should have strong spoken & written communication in both Arabic & English</li><li>Ability to handle calls, chats and emails in a professional manner.</li><li>Follow up on open cases and see them to closures.</li><li>Escalate necessary cases to respective teams as and when needed.</li><li>Willingness to work in shifts as this will be 24 * 7 operations.</li><li>Minimum 1 year call center experience needed. Preferably from hospitality sector.</li><li>Candidates who are available to start immediately will be considered.</li><li><strong>Job location - Dammam or Al Khobar, KSA. Initially this will be work from home but will need client location visit from 6th Dec till end of project i.e. 15th Jan '27. (Client Location - Dhahran Exhibition Centre, Dhahran, Saudi Arabia.)</strong></li><li><strong>Job Duration : 3 to 4 Months</strong></li><li><strong>Salary : 4,500 SAR Per Month.</strong></li></ul><p><br></p>
DHL
Saudi - Eastern Province
<div><div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p class="MsoPlainText" align="left" ><span >The call center Advisor is responsible for answering customer inbound calls and inquiries:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Ensure customers bookings and traces are actioned as per network standards</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span ><span> </span>Provide a competent, courteous, efficient and proactive point of contact for customers both internal & extrnal </span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Responsible to be on time when scheduled and to adhere to the schedule as stated by the management. </span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Responsible in helping to achieve revenue and upselling targets through effectively promoting and selling DHL’s products and value added service.</span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong><span ></span></p><p class="MsoPlainText" align="left" ><span >Service Quality:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Arrange Booking for pickup.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Customer complaint handling</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Transfer Calls</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Make follow up Calls.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Tracing shipment.<span> </span>Open and provide information.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Capture all types of Calls.</span></p><p><span ></span></p><p class="MsoPlainText" align="left" ><span >Customer Service:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Supply correct & precise information to customers and advise customers of shipment acceptance & carriage.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Sell insurance to customers wherever possible.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Always support customer requests and follow up when needed.</span></p><p><span ></span></p><p><span >Open tracing files, updating customer with shipment process, call the operation to check time of delivery, provide customer with shipping process and requirements, register booking, generate sales leads, open quotes, sells the products and service, address complaints, maintain good relationship with the customers by providing them with the highest quality service possible to offer. </span></p><p><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >High school education or above</span></li><li><span >Preferable 1 year experience on Customer service</span></li><li><span >Previous call center experience</span></li><li><span >Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries. </span></li><li><span >Previous experience of telephone and/or electronic order booking system </span></li><li><span >Demonstrated success in achieving target through selling service and products. </span></li><li><span >Excellent typing skills</span></li><li><span >Strong written and verbal communication skills are essential.</span></li><li><span >Fluent in English, Arabic language is an added advantage.</span></li><li><span >Critical thinking</span></li><li><span >Attention to detail.</span></li><li><span >Be an effective team player.</span></li></ul><p ><span ></span></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Multifarious benefit program.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><p ><span > </span></p></div><br></div>
DHL
Saudi - Eastern Province
<div><div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p class="MsoPlainText" align="left" ><span >The call center Advisor is responsible for answering customer inbound calls and inquiries:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Ensure customers bookings and traces are actioned as per network standards</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span ><span> </span>Provide a competent, courteous, efficient and proactive point of contact for customers both internal & extrnal </span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Responsible to be on time when scheduled and to adhere to the schedule as stated by the management. </span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Responsible in helping to achieve revenue and upselling targets through effectively promoting and selling DHL’s products and value added service.</span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong><span ></span></p><p class="MsoPlainText" align="left" ><span >Service Quality:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Arrange Booking for pickup.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Customer complaint handling</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Transfer Calls</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Make follow up Calls.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Tracing shipment.<span> </span>Open and provide information.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Capture all types of Calls.</span></p><p><span ></span></p><p class="MsoPlainText" align="left" ><span >Customer Service:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Supply correct & precise information to customers and advise customers of shipment acceptance & carriage.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Sell insurance to customers wherever possible.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Always support customer requests and follow up when needed.</span></p><p><span ></span></p><p><span >Open tracing files, updating customer with shipment process, call the operation to check time of delivery, provide customer with shipping process and requirements, register booking, generate sales leads, open quotes, sells the products and service, address complaints, maintain good relationship with the customers by providing them with the highest quality service possible to offer. </span></p><p><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >High school education or above</span></li><li><span >Preferable 1 year experience on Customer service</span></li><li><span >Previous call center experience</span></li><li><span >Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries. </span></li><li><span >Previous experience of telephone and/or electronic order booking system </span></li><li><span >Demonstrated success in achieving target through selling service and products. </span></li><li><span >Excellent typing skills</span></li><li><span >Strong written and verbal communication skills are essential.</span></li><li><span >Fluent in English, Arabic language is an added advantage.</span></li><li><span >Critical thinking</span></li><li><span >Attention to detail.</span></li><li><span >Be an effective team player.</span></li></ul><p ><span ></span></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Multifarious benefit program.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><p ><span > </span></p></div><br></div>
DHL
Saudi - Eastern Province
<div><div ><span lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); display: inline; float: none; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">v</span><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); display: inline; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p class="MsoPlainText" align="left" ><span >The call center Advisor is responsible for answering customer inbound calls and inquiries:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Ensure customers bookings and traces are actioned as per network standards</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span ><span> </span>Provide a competent, courteous, efficient and proactive point of contact for customers both internal & extrnal</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Responsible to be on time when scheduled and to adhere to the schedule as stated by the management.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Responsible in helping to achieve revenue and upselling targets through effectively promoting and selling DHL’s products and value added service.</span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong><span ></span></p><p class="MsoPlainText" align="left" ><span >Service Quality:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Arrange Booking for pickup.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Customer complaint handling</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Transfer Calls</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Make follow up Calls.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Tracing shipment.<span> <span> </span></span>Open and provide information.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Capture all types of Calls.</span></p><p><span ></span></p><p class="MsoPlainText" align="left" ><span >Customer Service:</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Supply correct & precise information to customers and advise customers of shipment acceptance & carriage.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Sell insurance to customers wherever possible.</span></p><p class="MsoPlainText" align="left" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Always support customer requests and follow up when needed.</span></p><p><span ></span></p><p><span >Open tracing files, updating customer with shipment process, call the operation to check time of delivery, provide customer with shipping process and requirements, register booking, generate sales leads, open quotes, sells the products and service, address complaints, maintain good relationship with the customers by providing them with the highest quality service possible to offer.</span></p><p><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >High school education or above</span></li><li><span >Preferable 1 year experience on Customer service</span></li><li><span >Previous call center experience</span></li><li><span >Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries.</span></li><li><span >Previous experience of telephone and/or electronic order booking system</span></li><li><span >Demonstrated success in achieving target through selling service and products.</span></li><li><span >Excellent typing skills</span></li><li><span >Strong written and verbal communication skills are essential.</span></li><li><span >Fluent in English, Arabic language is an added advantage.</span></li><li><span >Critical thinking</span></li><li><span >Attention to detail.</span></li><li><span >Be an effective team player.</span></li></ul><p ><span ></span></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> <span> </span></span></span></span><span dir="LTR"></span><span >Multifarious benefit program.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><p ><span > </span></p></div></div><br></div>
Saudi - Eastern Province
<p><strong>Industry:</strong> Data Center / Critical Facilities</p><p><strong>Job Title:</strong> Data Center Medium Voltage Technician</p><p><strong>Reports To:</strong> Data Center Electrical Engineer</p><p><strong>Location:</strong> Dammam, Saudi Arabia</p><p><strong>Working Environment:</strong> Mission-Critical, 24x7x365</p><p><br></p><p><strong>SUMMARY: </strong>Data Center Medium Voltage (MV) Technician operates, maintains, and repairs critical electrical distribution systems (11 kV to 33 kV) to guarantee 100% uptime. Responsibilities include maintaining switchgear, transformers, and generators, executing strict Lockout/Tagout (LOTO) protocols, and tracking performance via CAFM.</p><p><br></p><p><strong>PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:</strong></p><ul><li>Monitor, operate, and troubleshoot MV switchgear, ring main units (RMUs), circuit breakers, and protection relays.</li><li>Perform routine maintenance on transformers, generators, and distribution cabling to prevent critical facility outages.</li><li>Conduct specialized electrical testing such as insulation resistance, Hi-Pot, contact resistance, and relay calibration tests.</li><li>Strictly adhere to electrical safety standards, Lockout/Tagout (LOTO) procedures.</li><li>Respond immediately to emergency power issues, alarms, or abnormal conditions within the data center's critical power chain.</li><li>Log all maintenance hours, observations, and parts usage into the CAFM.</li><li>Responsible for performing daily performance monitoring of electrical equipment during walk rounds.</li><li>Responsible for following SOPs and EOPs during preventive and corrective maintenance.</li></ul><p><br></p><p><strong>EDUCATION / CERTIFICATION / KNOWLEDGE:</strong></p><ul><li>Diploma in Electrical Engineering</li><li>Deep understanding of critical power infrastructures, including UPS systems, standby generators, and ATS (Automatic Transfer Switches).</li><li>Familiarity with electrical diagnostic testing, fault analysis, and troubleshooting procedures</li><li>Very familiar with Health & Safety guidelines and procedures, especially for operating energized or mechanical equipment.</li></ul><p><br></p><p><strong>EXPERIENCE:</strong></p><ul><li>5+ years of experience working with industrial or commercial medium/high voltage systems.</li><li>Experience in preventive and corrective maintenance of MV equipment.</li></ul><p><br></p><p><strong>SKILLS/ABILITIES:</strong></p><ul><li>Ability to read and interpret complex electrical schematics, one-line diagrams, and protection schemes.</li><li>Strong analytical, troubleshooting, and problem-solving skills</li><li>Good communication and teamwork abilities</li><li>Ability to work a rotational on-call shift.</li><li>Ability to work under pressure, adaptable.</li><li>Ability to diagnose root cause of equipment failures.</li></ul><p><br></p><p><em>All interested applicants can also email their CVs to careers.escl@dhowsolutions.com with a subject line of “Data Center Medium Voltage Technician” mentioning their availability.</em></p>
Saudi - Eastern Province
<h3 >About the British Council</h3>
<p >The British Council is the UK’s international organization for cultural relations and educational opportunities, dedicated to fostering knowledge and understanding between the people of the UK and other countries. Operating in over 100 countries, the British Council works across arts and culture, English language, education, and civil society, reaching millions globally each year.</p>
<h3 >Role Overview</h3>
<p >The British Council is seeking a <strong >Customer Service Assistant</strong> for its operations in Saudi Arabia, specifically in Jeddah, Riyadh, and Al Khobar. This full-time role involves supporting daily customer service operations, acting as the primary contact point for customers at the front office or call center, and regularly reporting feedback for service improvement. The Customer Service KSA centers are among the busiest in the region, providing high-quality teaching, examinations, and various educational and cultural services.</p>
<h3 >Key Responsibilities</h3>
<ul >
<li >Ensure the smooth day-to-day running of practical customer service aspects, including photocopying materials, assisting with display work, distributing publicity materials, and maintaining the tidiness and equipment of waiting and placement test areas.</li>
<li >Deliver high standards of customer care by welcoming customers, guiding them through the queuing system, monitoring waiting areas, directing customers to placement test classes, and assisting with general inquiries.</li>
<li >Prepare for placement testing setup, including readying rooms, preparing number cards, and organizing tests.</li>
<li >Respond to all face-to-face, phone, and email inquiries professionally, adhering to British Council Customer Service Standards and Policies.</li>
<li >Provide efficient registration services and support for the Teaching Centre and Exams Department, in line with quality standards.</li>
<li >Ensure inquiries and feedback are directed to the relevant British Council personnel and departments.</li>
<li >Promote and cross-sell British Council products and services professionally.</li>
<li >Perform Call Centre and front office administrative and financial tasks in a timely manner.</li>
</ul>
<h3 >Work Environment and Relationships</h3>
<p >The Customer Service team represents the British Council to a diverse audience, including over 15,000 teaching center students and more than 30,000 examination candidates annually. The team handles over 35,000 inquiries monthly, covering information on courses, professional skills workshops, various examinations (IELTS, ESOL), certification requests, partnerships, placement test bookings, and customer complaints. This role involves close collaboration with the Customer Service Team, Teaching Centre, Exams Departments, and other project teams. The British Council operates from 9:00 to 21:00, Saturday through Thursday, and the post holder may be required to work outside standard hours and during weekends to meet operational needs.</p>
<h3 >Qualifications and Requirements</h3>
<ul >
<li >0-1 year of experience in a relevant field.</li>
<li >Valid and transferable Iqama.</li>
<li >Saudi nationals are eligible to apply.</li>
<li >Direct contact or managing staff working with children is required.</li>
</ul>
<h3 >Compensation</h3>
<p >The compensation for this role is 40 SAR per hour.</p>
Saudi - Eastern Province
<p>We are looking for a <strong>Sr. Inventory Administrator – IT</strong> to help maintain accurate records and effective control of IT equipment and assets, while supporting IT service desk operations. This position reports directly to the <strong>IT Manager</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement procedures for IT hardware and software, including acquisition, use, support, security, and backup.</li><li>Monitor IT inventory and ensure inventory records are accurate and up to date.</li><li>Coordinate with operational departments to improve inventory accuracy.</li><li>Assign IT equipment to end users and tag assets to support tracking and reconciliation.</li><li>Ensure required procedures are followed when receiving new assets and adding them to company inventory.</li><li>Investigate inventory discrepancies and prepare professional reports for management.</li><li>Maintain inventory accuracy metrics and prepare related reports.</li><li>Administer and monitor call center tickets.</li></ul><p><br></p><p><strong>Qualifications and Experience</strong></p><ul><li>Bachelor’s degree in Information Technology or a related field.</li><li>Minimum 5 years of experience in a similar role.</li><li>Good knowledge of data analysis, inventory management software, and forecasting techniques.</li><li>Strong analytical skills and attention to detail.</li><li>Excellent organizational, problem-solving, communication, and coordination skills.</li><li>Ability to prioritize tasks, make decisions, and respond effectively to urgent requests.</li></ul><p><br></p><p>The role involves working with division managers, unit heads, HR, employees, vendors, and other external parties. Weekend work or on-call availability may be required.</p>
Saudi - Eastern Province
<p><strong>Company Description</strong> Dar As Sihha Medical Center is a long-established healthcare provider in Dammam, Saudi Arabia, serving the community since 1996 with compassion, respect, and dignity. Over more than two decades, the center has built a strong reputation for accessible, high-quality medical care and continuous growth. It employs a multidisciplinary team of specialist physicians and technicians who are recognized for their expertise and versatility. Registered with the Saudi Ministry of Health, Dar As Sihha is known as “The Trusted Hands” for its patient-centric approach. The center operates 24/7 with a fully equipped emergency department staffed by highly trained doctors prepared to handle any contingency.</p><p><br></p><p><strong>Role Description</strong> The ENT Specialist will provide comprehensive diagnostic and therapeutic care for patients with ear, nose, and throat conditions, including conducting outpatient consultations, performing clinical examinations, and interpreting diagnostic tests. Responsibilities include developing individualized treatment plans, performing relevant ENT procedures, coordinating pre- and post-operative care, and collaborating with other medical specialists to ensure integrated patient management. The role also involves maintaining accurate medical records, adhering to clinical protocols and Ministry of Health regulations, and participating in quality improvement and infection control initiatives. The ENT Specialist will offer patient education, provide follow-up care, and contribute to emergency coverage as needed. This is a full-time, on-site role based at Dar As Sihha Medical Center in Dammam.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Recognized medical degree (MBBS or equivalent) and completed residency or specialist training in Otorhinolaryngology (ENT).</li><li><strong>Valid professional license or eligibility to obtain licensure from the Saudi Commission for Health Specialties.</strong></li><li>Demonstrated clinical competence in ENT diagnostics, medical management, and common ENT procedures and surgeries.</li><li>Strong skills in patient assessment, clinical decision-making, and evidence-based treatment planning.</li><li>Ability to work effectively in a multidisciplinary team and collaborate with other specialists and nursing staff.</li><li>Clear and compassionate communication skills for interacting with patients and families from diverse backgrounds.</li><li>Commitment to patient-centric care, ethical practice, and adherence to safety and quality standards.</li><li>Experience in emergency ENT care and managing acute cases is highly desirable.</li><li>Proficiency in medical documentation and use of electronic health records.</li><li>Fluency in English; proficiency in Arabic is an advantage.</li><li>Willingness to work in shifts and participate in on‑call duties as required.</li><li>Medical degree with specialization in ENT / Otolaryngology.</li><li><strong>Valid SCFHS classification and registration.</strong></li><li>Valid professional license to practice in Saudi Arabia.</li><li>Relevant clinical experience as an ENT Specialist.</li><li>Strong clinical, communication, and interpersonal skills.</li><li>Ability to work effectively within a multidisciplinary healthcare team.</li><li>Commitment to providing high-quality, patient-centered care.</li></ul><p><br></p><p>Key Responsibilities</p><ul><li>Provide comprehensive ENT consultations, diagnosis, treatment, and follow-up care.</li><li>Assess and manage patients with ear, nose, throat, and related conditions.</li><li>Perform ENT procedures within the scope of professional qualifications.</li><li>Develop appropriate treatment plans based on patient needs.</li><li>Maintain accurate and up-to-date medical records.</li><li>Educate patients regarding diagnosis, treatment, and preventive care.</li><li>Collaborate effectively with other physicians and healthcare professionals.</li><li>Maintain high standards of patient safety, quality of care, and professional ethics.</li></ul><p><br></p><p>Location</p><p><strong>Eastern Province, Saudi Arabia – Dammam </strong></p><p>Interested candidates are invited to submit their <strong>updated CV and SCFHS registration/classification details</strong> for consideration.</p>
Arabian Enjaz Contracting Company
Saudi - Eastern Province
<p><b>Job Summary </b></p><p><br></p><p>The Tele Sales is responsible for conducting telephone conversations with customers to bridge the gap between clients and the company, build strong customer relationships, generate qualified leads, and contribute to increasing the company's sales. Key Responsibilities Conduct outbound calls to prospective customers and introduce the company's services. Build and maintain strong relationships with new and potential customers by actively listening to their needs and providing tailored solutions. Gather information on customer preferences, competitors, and market trends to enhance sales strategies. Execute established sales strategies and follow sales guidelines while adapting to customer responses when necessary. Maintain accurate records of all customer interactions, including feedback, purchase requests, and inquiries. Inform customers about new services, promotions, and company updates. Handle customer inquiries and complaints, coordinate with relevant departments, and ensure compliance with company policies. Consistently achieve or exceed weekly and monthly sales targets. Secondary Responsibilities Communicate effectively with team members. Contribute to the company's internal events and activities.</p><p><strong>Desired Candidate Profile</strong></p><h4><b>Qualifications & Skills</b></h4><p>Diploma or Bachelor's degree in Marketing, Communications, Media, or a related field. Minimum of 2 years of experience in tele sales, customer service, or call center operations. Excellent verbal and written communication skills in both Arabic and English . Proficiency in Microsoft Office applications.</p>
Client of Pulse Media NL
Saudi - Eastern Province
<p>Job Overview We are seeking a professional, friendly, and dependable Customer Service Specialist to join our team in a fully remote capacity. The successful candidate will serve as an important point of contact for customers, providing timely assistance, resolving questions and concerns, maintaining accurate customer records, and ensuring every interaction reflects a high standard of service. The ideal candidate is an excellent communicator who is patient, organized, solution-focused, and comfortable assisting customers through email, phone, live chat, and other digital communication channels . You should be able to work independently, manage multiple customer requests, and remain professional when handling challenging situations.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer questions through email, telephone, live chat, and other approved communication channels.</li><li>Provide accurate information regarding products, services, accounts, orders, company policies, and procedures.</li><li>Listen carefully to customer concerns and identify appropriate solutions.</li><li>Resolve routine customer complaints and service issues efficiently.</li><li>Escalate complex or sensitive cases to the appropriate department or supervisor.</li><li>Follow up with customers when necessary to ensure issues have been successfully resolved.</li><li>Maintain a friendly, respectful, and professional approach during every customer interaction.</li><li>Assist customers with account-related questions and basic troubleshooting.</li><li>Guide customers through company processes, online services, forms, or account procedures.</li><li>Help create a positive customer experience that encourages satisfaction and long-term loyalty.</li></ul><p>Email & Live Chat Support</p><ul><li>Monitor customer service inboxes and respond to incoming inquiries.</li><li>Manage multiple live-chat conversations while maintaining accuracy and professionalism.</li><li>Draft clear, concise, and helpful written responses.</li><li>Use approved templates when appropriate while personalizing responses to the customer's situation.</li><li>Maintain appropriate response times according to company service standards.</li><li>Route requests to other departments when specialized assistance is required.</li></ul><p>Customer Records & Data Entry</p><ul><li>Accurately document customer interactions in CRM or customer-management systems.</li><li>Create and update customer profiles and account information.</li><li>Record complaints, requests, resolutions, and follow-up actions.</li><li>Verify customer information before making authorized account changes.</li><li>Maintain complete and accurate service records.</li><li>Identify incorrect or incomplete customer information and update records when appropriate.</li><li>Protect customer information and maintain confidentiality at all times.</li></ul><p>Order & Account Support</p><p>Depending on business requirements, responsibilities may include:</p><ul><li>Assisting customers with order questions.</li><li>Providing order and delivery status information.</li><li>Processing authorized cancellations, returns, or exchanges.</li><li>Helping customers understand billing or invoice information.</li><li>Updating customer contact or account information.</li><li>Coordinating with operations, sales, billing, or fulfillment teams to resolve customer concerns.</li><li>Following established procedures for refunds, credits, or account adjustments.</li></ul><p>Key Competencies</p><ul><li>Communication: Communicates clearly, professionally, and respectfully with customers and colleagues.</li><li>Customer Focus: Demonstrates a genuine commitment to understanding customer needs and providing effective assistance.</li><li>Problem Solving: Evaluates customer concerns and identifies practical solutions within company guidelines.</li><li>Patience: Maintains professionalism when working with frustrated, confused, or dissatisfied customers.</li><li>Attention to Detail: Accurately records customer information and follows procedures carefully.</li><li>Time Management: Prioritizes inquiries effectively and maintains appropriate response times.</li><li>Adaptability: Learns new products, software, policies, and processes quickly.</li><li>Teamwork: Collaborates with other departments to resolve customer concerns.</li><li>Confidentiality: Handles customer and company information responsibly and securely.</li></ul><p>Typical Daily Activities</p><p>A typical workday may include reviewing incoming customer inquiries, answering emails, responding to live chats, handling telephone calls, updating customer accounts, investigating service issues, documenting conversations, following up on unresolved cases, and communicating with internal departments. The Customer Service Specialist may also participate in virtual team meetings, complete training activities, review updates to company policies or products, and provide feedback about recurring customer concerns.</p><p>Remote Work Requirements</p><p>Candidates should have:</p><ul><li>Reliable high-speed internet access.</li><li>A dependable computer suitable for remote customer service work.</li><li>A professional and reasonably quiet workspace.</li><li>Ability to participate in telephone and video meetings.</li><li>Reliable access to company communication systems during scheduled working hours.</li><li>Ability to maintain customer confidentiality while working remotely.</li><li>A headset or other communication equipment where required.</li></ul><p>Additional equipment may be provided depending on company policy.</p><p>Performance Expectations</p><p>Performance may be evaluated based on:</p><ul><li>Customer satisfaction.</li><li>Quality and accuracy of customer interactions.</li><li>Response and resolution times.</li><li>Number of inquiries successfully handled.</li><li>First-contact resolution where applicable.</li><li>Attendance and schedule adherence.</li><li>Accuracy of customer records.</li><li>Compliance with company policies and procedures.</li><li>Professional communication.</li><li>Effective escalation of complex customer issues.</li></ul><p>The emphasis should remain on delivering accurate, helpful, and professional customer service , rather than simply completing the highest possible number of interactions.</p><p>Working Hours</p><p>This is a remote position. Working hours may vary depending on business requirements and customer-support coverage. Candidates may be required to work:</p><ul><li>Full-time or part-time schedules.</li><li>Day or evening shifts.</li><li>Weekends or holidays where applicable.</li><li>Specific time-zone coverage depending on customer locations.</li></ul><p>Exact scheduling requirements will be discussed during the hiring process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or customer service training is an advantage.</li><li>Previous experience in customer service, call center support, retail, administration, hospitality, sales support, or a related position is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active-listening abilities.</li><li>Good computer and internet skills.</li><li>Comfortable using email, web-based applications, and customer-management systems.</li><li>Strong attention to detail and accurate data-entry skills.</li><li>Ability to remain professional and courteous when handling complaints.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage multiple customer requests and priorities.</li><li>Ability to follow established policies and procedures.</li><li>Comfortable working independently in a remote environment.</li></ul><p>Preferred Skills</p><p>Experience with the following is beneficial:</p><ul><li>CRM and customer-support software.</li><li>Live-chat platforms.</li><li>Email ticketing systems.</li><li>Microsoft Office.</li><li>Google Workspace.</li><li>Order-management systems.</li><li>E-commerce customer support.</li><li>Call center or contact center environments.</li><li>Basic technical troubleshooting.</li><li>Customer complaint resolution.</li><li>Remote collaboration platforms such as Microsoft Teams, Zoom, or Slack.</li></ul><p>Training may be provided for company-specific products, systems, policies, and procedures.</p>
DHL
Saudi - Eastern Province
<div><div ><p ><font color="#ff0000" face="Delivery, sans-serif"><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></font></p><p ><font color="#ff0000" face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Would you like to become part of the world's most international company in the world?</font><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><font face="Delivery, sans-serif">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </font></p><p ><font face="Delivery, sans-serif">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000"><br></font></strong></font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000">Overall Role Purpose </font> </strong></font></p><p ><font face="Delivery, sans-serif">Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmes and identify process gaps to create a more seamless operations whilst managing counselling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sections of the CS Dept.</font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Tasks:</strong></font></p><p ><font face="Delivery, sans-serif"><u>Customer Service Senior Management (CS Section Managers)</u></font></p><p ><font face="Delivery, sans-serif">• Ensure relevant skills and competencies in each customer service section are up to date and CS personnel are effectively trained to an acceptable standard to achieve service excellence. </font></p><p ><font face="Delivery, sans-serif">• Work with the CS Section managers to provide coaching and training to customer service staff with the objective of upgrading their skills level</font></p><p ><font face="Delivery, sans-serif">• Assist the CS Section managers in the administration and monitoring of the quality.</font></p><p ><font face="Delivery, sans-serif">• Support in conducting audits in the function to ensure the achievement and maintenance of service quality and Centre of excellence (COE) objectives.</font></p><p ><font face="Delivery, sans-serif">• Work closely with the CS Manager and CS Section managers on career progression planning for CS personnel. </font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Regional Office and Subfunction Managers</u></font></p><p ><font face="Delivery, sans-serif">• Work closely with RO’s Customer Service & Support Manager to implement regionally driven projects and initiatives in the country and identify areas or processes for service improvement and recommend specific CS-related improvement actions.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO to deploy a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmark against competitor performance in areas of the service delivery. </font></p><p ><font face="Delivery, sans-serif">• Ensure the analysis of service incidents and failures is carried out to surface trends in service gaps and process weaknesses in the Customer Service Dept or other interfacing functional departments (e.g. Hub, Gateway, Network, Contractors, etc.) that may impact service excellence </font></p><p ><font face="Delivery, sans-serif">• Work closely with CS Functional managers and supervisors to define post-training evaluation and coaching techniques to gauge training effectiveness, recommend changes where appropriate and identify strengths for reinforcement and weaknesses for further training.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO, First Choice & Cross Functional team to improve customer experience with the feedback received through different channels i.e. VOICE. Derive efficiency initiatives through feedbacks received from customers. </font></p><p ><font face="Delivery, sans-serif">• Work with HR T&D Manager to ensure appropriate external programs are planned for CS. </font></p><p ><font face="Delivery, sans-serif"><u><br></u></font></p><p ><font face="Delivery, sans-serif"><u>Training & Development Function</u></font></p><p ><font face="Delivery, sans-serif">• Conduct skills verification (tests) to ensure that relevant CS skills and competencies are current and effectively trained.</font></p><p ><font face="Delivery, sans-serif">• Ensure effective use of Workforce Management tool to produce and manage rosters, that provide optimum resources to cater to the incoming call volumes, ensure 24 hour cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.</font></p><p ><font face="Delivery, sans-serif">• Plan, design and develop training programs and materials (including Train-the-Trainer Training for CS Managers/Supervisors) or source external training to support outstanding Customer Service standards.</font></p><p ><font face="Delivery, sans-serif">• Ensure post-implementation review of processes and analysis of data is carried out to gauge – where applicable and feasible – the effectiveness of implemented programs.</font></p><p ><font face="Delivery, sans-serif">• Develop appropriate performance metrics for the evaluation of customer contact skills and competencies, which will facilitate the identification of CS-related training needs gaps.</font></p><p ><font face="Delivery, sans-serif">• Develop, maintain and update a comprehensive and effective internal training programme aligned to the CS department’s and company’s training objectives </font></p><p ><font face="Delivery, sans-serif">• Lead and provide clear objectives for the CS analyst in assigned tasks to facilitate the achievement of CSD departmental goals</font></p><p ><font face="Delivery, sans-serif">• Evaluate external training consultants on appropriate training for CS staff</font></p><p ><font face="Delivery, sans-serif">• Perform scheduled call monitoring and service audits to (via various contact media in the Customer Contact Centre) that CS personnel are continually working towards delighting customers through consistent and excellent service standards.</font></p><p ><font face="Delivery, sans-serif">• Coordinate and roll-out a specified number of CS Frontline Training for new recruits yearly</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Strategic Planning for Customer Service Development and Budget Compliance </u></font></p><p ><font face="Delivery, sans-serif">? Prepare the CS Training and Development Plan per AOP requirements and ensure the training and development needs of CS personnel reflect business imperatives.</font></p><p ><font face="Delivery, sans-serif">• Ensure that budgeted training man-days are met in accordance with overall organisation plan and schedule</font></p><p ><font face="Delivery, sans-serif">• Identify benchmarking exercises against competitor / cross-industry / network customer contact centres for CS Analyst to carry out such exercises to surface best demonstrated practices and explore the viability of implementing these with a cost-benefit analysis and a business case justification. </font></p><p ><font face="Delivery, sans-serif">• Implementation of corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Information Management</u></font></p><p ><font face="Delivery, sans-serif">• Guide on the construction of a database on employee training for the CS department and ensure that training records are maintained and updated promptly with a monthly summary report submitted to the CS Manager.</font></p><p ><font face="Delivery, sans-serif">• Ensure that CS Analyst maintain and update documented work procedures and instructions to reflect the latest and accurate information and that current practice reflect specified procedures.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Profile:</strong></font></p><p ><font face="Delivery, sans-serif">• Presentation skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Facilitation and training skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Customer-facing and interaction skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Word, Excel, PowerPoint, etc.) (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, CTI, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (good working knowledge)</font></p><p ><font face="Delivery, sans-serif">• Software skills (MS Power tools, DHL Systems) (preferable)</font></p><p ><font face="Delivery, sans-serif">• Communication skills, spoken and written (excellent)</font></p><p ><font face="Delivery, sans-serif">• Negotiation and interpersonal skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Leadership skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Analytical, organizational and motivational skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Project Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• People Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Our Offer:</strong></font></p><p ><font face="Delivery, sans-serif">• Strong career support in an international environment.</font></p><p ><font face="Delivery, sans-serif">• Great culture and colleagues.</font></p><p ><font face="Delivery, sans-serif">• Multifarious benefit programm.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</font></p><p ><font face="Delivery, sans-serif"> </font></p><p ><font face="Delivery, sans-serif">We look forward to receiving your application!</font></p><p ><font face="Delivery, sans-serif"> </font></p><div><font face="Delivery, sans-serif"><br></font></div></div></div>
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