Call Center Jobs - Riyadh Saudi

<p>A company working in the field of water desalination and purification is looking for customer service and call center employees.</p><p>Duties:</p><p>* Responding to customer calls and inquiries.</p><p>* Following up on customer requests and providing necessary support.</p><p>* Dealing with customers professionally and politely.</p><p>&nbsp;</p><p>Requirements:</p><p>* Saudi nationality.</p><p>* Experience in customer service and call center of at least 6 months.</p><p>* Good communication skills and ability to deal with customers.</p><p>* Commitment and discipline at work.</p><p>Skills</p><p>1. Persuasion and negotiation skills: · 2. Complaint and conflict management: · 3. Multitasking skills: · 4. Utilizing technology: · 5. Improving customer experience</p>

<p>Playground Attendant</p><p>We are looking for a friendly, energetic, and reliable Playground Attendant to support the daily operations of our indoor children’s entertainment centre. Responsibilities include welcoming customers, handling cashier and POS transactions, supervising children in play areas, guiding arts and crafts workshops, preparing and assisting with birthday parties and events, maintaining cleanliness and hygiene throughout the facility, and supporting basic inventory management. The ideal candidate should have good communication skills, basic English proficiency, a positive attitude toward working with children, and the ability to multitask in a fast-paced environment. Flexibility, teamwork, attention to safety, and willingness to assist with all operational duties, including cleaning, are essential.</p>

<div dir="rtl"><h3 >Overview of the Role</h3> <p >Home Med Home Health Care Services is seeking a <strong >Call Center Employee</strong> to join its team in <strong >Riyadh</strong>. This role offers an opportunity for Saudi women who have experience in customer service or the call center field, ranging from <strong >2 to 5 years</strong>. The position is full-time, and the company offers a competitive base salary ranging between <strong >3,750 to 5,625 SAR</strong>, with potential additional performance-based incentives.</p> <h3 >Responsibilities</h3> <ul > <li >Answer incoming calls and respond to customer inquiries in a professional and courteous manner.</li> <li >Provide support and assistance to customers regarding the company’s products or services.</li> <li >Record and follow up on customer comments and complaints with the relevant departments to ensure resolution.</li> <li >Build positive relationships with customers and ensure the highest levels of satisfaction.</li> </ul> <h3 >Qualifications and Experience</h3> <p >This role requires previous practical experience in the call center or customer service field.</p> <ul > <li >Previous experience ranging from <strong >2 to 5 years</strong> in the call center or customer service field.</li> <li >Experience in medical-related fields is preferred.</li> <li >Job is exclusively for Saudi women.</li> </ul> <h3 >Core Skills</h3> <ul > <li >Excellent communication skills and a high ability to persuade and speak politely.</li> <li >Proficiency in using computers and Office programs.</li> <li >Punctuality and ability to handle work pressure.</li> </ul> <h3 >Benefits and Work Environment</h3> <ul > <li >Competitive base salary and incentives/commissions based on performance.</li> <li >A comfortable and motivating all-female work environment that ensures privacy.</li> <li >Comprehensive training before starting work.</li> <li >Opportunities for growth and career advancement.</li> </ul> <h3 >Additional Information</h3> <p >This position is available on a <strong >full-time</strong> basis and is headquartered in the city of <strong >Riyadh</strong>. Home Med Home Health Care Services is committed to providing a supportive and motivating work environment that contributes to the professional and personal development of its female employees.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><br></p><p>تعلن شركة متخصصة في مجال تحلية ومعالجة المياه عن توفر شاغر وظيفي بمسمى:</p><p><br></p><p> موظفة خدمة عملاء وكول سنتر</p></div> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>المهام:</p><p><br></p><p>* الرد على مكالمات واستفسارات العملاء.</p><p>* متابعة طلبات العملاء وتقديم الدعم اللازم.</p><p>* التعامل مع العملاء باحترافية ولباقة.</p><p><br></p><p>المتطلبات:</p><p><br></p><p>* سعودية الجنسية.</p><p>* خبرة في خدمة العملاء والكول سنتر لا تقل عن 6 أشهر.</p><p>* مهارات تواصل جيدة والقدرة على التعامل مع العملاء.</p><p>* الالتزام والانضباط في العمل.</p><p><br></p><p>المميزات والتفاصيل:</p><p><br></p><p>* الراتب: راتب شهري + مكافآت وحوافز.</p><p>* نظام العمل: حضوري.</p><p>* أيام الدوام: من السبت إلى الخميس.</p><p>* يوم الراحة: الجمعة.</p><p>* موقع العمل: الرياض – العليا.</p><p><br></p></div></div>

<p>Key Responsibilities and Duties: 1. Handles inbound and outbound calls, emails, live chats, surveys, telesales, telemarketing activities, and other required forms of communication. 2. Answers calls within the specified time frame based on business needs. 3. Updates customer information in the system for both new and existing customers, documenting all call details according to standard operating procedures. 4. Follows up with customers as needed (e.g., call backs). 5. Builds customer interest in services and products, including upselling when appropriate. 6. Responds to customer inquiries and complaints accurately and within a specified time frame, offering advice and solutions for issues. 7. Achieves the requested KPIs (Key Performance Indicators) monthly. 8. Ensures accurate appointment scheduling by confirming dates, times, and other details with customers to minimize errors and miscommunication. 9. Assists customers with general information regarding services, policies, and procedures to guide them effectively. 10. Coordinates with other departments to ensure smooth patient flow and timely bookings. 11. Escalates complex issues or complaints to senior team members as needed, ensuring that problems are addressed promptly and effectively. 12. Prepares reports and updates on appointment scheduling, booking trends, and customer feedback to support ongoing improvements in service delivery. 13. Other duties as assigned within the scope of the job.</p><p><strong>Desired Candidate Profile</strong></p><p>Skills and Abilities: - Strong communication skills. - Excellent customer service skills. - Ability to handle a high volume of calls or inquiries in a timely and efficient manner. Experience: 0 2 Experience in a customer service or call center environment, preferably within healthcare or medical services. Education: High school diploma / bachelor's degree in healthcare administration, business administration, or related field. Language: Excellent command of both oral and written English &amp; Arabic. Licenses / Certifications: N/A</p>

<h3>About the Role</h3><p>Holool Aloula (NCBS National Company for Business Solutions) is seeking a <strong>Contact Center Trainer</strong> to join their team in Riyadh, Saudi Arabia. This full-time position is responsible for delivering comprehensive training programs to contact center employees, focusing on developing customer service skills and ensuring adherence to operational procedures and quality standards.</p><h3>Role Overview</h3><p>The Contact Center Trainer plays a key role in enhancing the capabilities of both new and existing contact center staff. This involves developing their proficiency in customer service, call handling, and system procedures, while also ensuring a clear understanding of company policies and quality expectations. The ideal candidate will have 0-1 years of experience in a relevant field.</p><h3>Key Responsibilities</h3><ul><li>Deliver training programs for new and existing contact center employees.</li><li>Train employees on customer service skills, call handling, communication techniques, and system procedures.</li><li>Explain contact center policies, procedures, and quality standards.</li><li>Evaluate trainees’ performance and provide constructive feedback.</li><li>Identify training needs and recommend improvements to enhance employee performance.</li><li>Monitor training progress and assess training effectiveness.</li><li>Coordinate with Quality Assurance and Operations teams to align training with operational requirements.</li></ul><h3>Qualifications and Experience</h3><ul><li>1–2 years of experience in contact center training, customer service, or contact center operations.</li><li>Good understanding of contact center operations and customer service standards.</li></ul><h3>Required Skills</h3><ul><li>Strong communication, presentation, and coaching skills.</li><li>Ability to deliver training sessions and evaluate trainee performance.</li><li>Good organizational and time-management skills.</li><li>Problem-solving skills and attention to detail.</li></ul><h3>Application Process</h3><p>Candidates who meet the above requirements are encouraged to apply for this position in Riyadh.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>25833</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>Customer Servic</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p>To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.</p><br> <br><br>Key Accountability Areas <br><p>Toll-Free Call Reception and Customer Needs Identification</p><br> <ul> <li>Receive and handle all incoming calls through the toll-free number promptly and professionally</li> <li>Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance</li> </ul> <p>Ticket Creation and Data Entry</p><br> <ul> <li>Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation</li> <li>Ensure accurate and complete data entry for all customer interactions and requests</li> </ul> <p>Ticket Assignment and Follow-Up</p><br> <ul> <li>Assign tickets to the relevant internal departments or personnel based on the nature of the request</li> <li>Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements</li> <li>Maintain clear and proactive communication with customers throughout the process</li> </ul> <p>Voice Message and Call Management</p><br> <ul> <li>Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed</li> <li>Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information</li> </ul> <p>Customer Interaction and Campaign Execution</p><br> <ul> <li>Demonstrate professional behavior and communication skills during all customer interactions</li> <li>Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required</li> </ul> <p>Performance and Development</p><br> <ul> <li>Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills</li> <li>Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:</p><br> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <br><br>Academic Qualification <br>Diploma Degree in Any relevant field<br><br><br>Work Experience <br>Fresher - 0-2 years<br><br><br>Technical / Functional Competencies <br>Customer Data Management<br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Satisfaction Surveys<br>Customer Service<br>Customer Service Orientation<br>Customer Service Programs<br>Performance Indicators<br>Process Improvement<br>Quality Control<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About the Opportunity</h3> <p >Emdad By Elm is seeking a <strong >Contact Center Solutions Engineer</strong> to join our team in Riyadh, Saudi Arabia. This full-time role involves comprehensive management and support for contact center platforms and their underlying infrastructure.</p> <h3 >Role Purpose</h3> <p >The Contact Center Solutions Engineer will be responsible for the administration, development, and operational support of contact center solutions. This includes managing platform environments, developing call flows, integrating APIs, and ensuring the stability and performance of critical systems.</p> <h3 >Key Responsibilities</h3> <ul > <li >Administer, configure, and provide L2/L3 support for Bright Pattern and Genesys Engage Contact Center platforms.</li> <li >Build and maintain call flows using Bright Pattern Scenario Builder.</li> <li >Manage RHEL Linux servers, including permissions, services, networking, and platform health monitoring.</li> <li >Support voice and SIP infrastructure, encompassing SIP trunking, VoIP routing, and Cisco CUBE.</li> <li >Administer and query MariaDB and MongoDB databases.</li> <li >Create and maintain BI dashboards utilizing Apache Superset.</li> <li >Develop and troubleshoot REST API integrations, webhooks, JSON payloads, and various authentication methods.</li> <li >Monitor system performance, manage backups, ensure data integrity, and maintain system availability.</li> <li >Troubleshoot complex issues across voice, application, database, and API layers.</li> </ul> <h3 >Required Experience and Qualifications</h3> <p >Candidates for this role should possess <strong >5 to 10 years of experience</strong> in contact center solutions engineering or a related field. A strong background in the technologies listed under key responsibilities is essential.</p> <h3 >Essential Skills</h3> <ul > <li >Strong troubleshooting and problem-solving capabilities.</li> <li >Ability to translate business requirements into technical configurations.</li> <li >Clear and effective communication with both technical and non-technical stakeholders.</li> </ul> <h3 >Location and Employment Type</h3> <p >This is a <strong >full-time position</strong> based in <strong >Riyadh, Saudi Arabia</strong>. We invite qualified candidates to apply.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>.</p><br>Job Purpose <br><p>To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.</p><br> <br><br>Key Accountability Areas <br><p>Toll-Free Call Reception and Customer Needs Identification</p><br> <ul> <li>Receive and handle all incoming calls through the toll-free number promptly and professionally</li> <li>Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance</li> </ul> <p>Ticket Creation and Data Entry</p><br> <ul> <li>Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation</li> <li>Ensure accurate and complete data entry for all customer interactions and requests</li> </ul> <p>Ticket Assignment and Follow-Up</p><br> <ul> <li>Assign tickets to the relevant internal departments or personnel based on the nature of the request</li> <li>Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements</li> <li>Maintain clear and proactive communication with customers throughout the process</li> </ul> <p>Voice Message and Call Management</p><br> <ul> <li>Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed</li> <li>Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information</li> </ul> <p>Customer Interaction and Campaign Execution</p><br> <ul> <li>Demonstrate professional behavior and communication skills during all customer interactions</li> <li>Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required</li> </ul> <p>Performance and Development</p><br> <ul> <li>Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills</li> <li>Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Ability to obtain updated soft and technical skills related to the job</li> </ul> <p>Delivery:</p><br> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Solve any related problems arise and escalate any complex operational issues.</li> </ul> <p>Quality:</p><br> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <p>Business Process Improvements:</p><br> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy and procedures and work instructions.</li> </ul> <p>Health, Safety, and Environment:</p><br> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <br><br>Academic Qualification <br>Diploma Degree in Any relevant field<br><br><br>Work Experience <br>Fresher - 0-2 years<br><br><br>Technical / Functional Competencies <br>Customer Data Management<br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Satisfaction Surveys<br>Customer Service<br>Customer Service Orientation<br>Customer Service Programs<br>Performance Indicators<br>Process Improvement<br>Quality Control<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Data Center Planner oversees activities carried out by 24x7 shift teams for Data Centers as well as responsible for ensuring sufficient personnel is available for each Operations shift. Shall also carry out capacity planning, ensuring new deployments meet the capacity requirements. Is responsible for making sure the racking and associated activities, including any changes, are in compliance with the Data Center standards and Change processes. The work location would be in Thuwwal, Saudi Arabia.</p><p>Scope of Work</p><ul><li>Capacity planning for Data Center hosting.</li><li>Prepare racking diagrams and assign it to relevant shifts.</li><li>Oversee racking and related activities carried out by the DC Operations team.</li><li>Manage the shift schedule for the Data Center Operations.</li><li>Liaise with OSP/ISP Team for the interbuilding connectivity requirements.</li><li>Plan and recommend Data Center Operational requirements.</li><li>Vendor Management</li><li>Manage Data Center Asset Register</li><li>Oversee break/fix of all Windows/Linux servers throughout the Data Center when hardware failures occur by helping the system owners/proponents troubleshoot issues and sending the appropriate hardware in coordination with the Vendor.</li><li>Proactive Monitoring and recording of facility security, HVAC, Fire Detection and Suppression Systems, Temperature, Humidity and critical power systems.</li><li>Ensuring that the Data Center is secure at all times.</li><li>Ensure all visitors are signed in and escorted at all times while in the Data Centers.</li><li>Perform other various misc. operational duties as per the SOP approved by the Data Center Lead</li><li>Compliance with TIA 942 standards for Copper and Fiber cabling across all Data Centers</li><li>Interface with vendors such as HP, Dell, SUN and Supermicro on the implementation of hardware/systems.</li><li>Willing to work a flexible shift including nights and weekends, and participate in an on-call rotation, if and when required.</li><li>Participates and performs any other tasks that are assigned by upper management as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>BS or diploma in computer science engineering, IT, Electrical/ Electronics engineering or Mechanical engineering is required. Minimum 5 years of IT experience with at least 3 years in Data Centers. APC infrastructure experience is required. Should be able to co-ordinate the day to day activities and preventive maintenance with the facility team and IT staff as per the instructions of the Data Center Lead. Should have good experience with communications circuits and Ethernet cabling (structured copper cabling and fiber optic cables). Proficient in Windows server and Linux configuration and troubleshooting. Proficient in MS Office. Basic knowledge of electrical and mechanical components like Online Double Conversion UPS, Dynamic Rotary UPS, medium/low voltage circuits, and chilled water-cooled HVAC systems.</p>

<h3 >About the Role</h3> <p >Ezditek is seeking a <strong >Network Operations Center (NOC) Manager Data Center Operations</strong> to lead and manage NOC functions across multiple hyper-scale data centers located in various capital cities within Saudi Arabia. This full-time position is based in Riyadh and is integral to ensuring the stability and efficiency of data center infrastructure.</p> <h3 >Role Overview</h3> <p >The NOC Manager will plan, organize, and manage staff and overall NOC operations. This role involves overseeing a team of in-house and outsourced NOC engineers and technicians to ensure 24/7 infrastructure monitoring, incident response, and operational excellence. The Manager is responsible for maintaining compliance with hyper-scale tenants' Service Level Agreements (SLAs), ensuring high availability, and driving continuous improvement in NOC processes and infrastructure.</p> <h3 >Key Responsibilities</h3> <ul > <li >Define, implement, and enforce Configuration Management and Change Management policies and practices for data centers.</li> <li >Make budget and purchasing recommendations, supporting capacity management and planning.</li> <li >Develop and implement NOC operational strategies aligned with organizational growth and tenant requirements.</li> <li >Hire, develop, and retain responsive, customer-focused engineers, ensuring effective NOC operation.</li> <li >Manage tools, systems, and procedures to ensure effective issue management and customer satisfaction.</li> <li >Oversee and direct the daily operations of NOC teams across multiple data centers, ensuring appropriate 24/7 staffing levels.</li> <li >Lead, mentor, and develop NOC engineers and technicians, fostering a culture of accountability and collaboration.</li> <li >Provide Tier-2 and Tier-3 escalation support and act as the primary point of contact for senior leadership inquiries.</li> <li >Ensure seamless coordination between NOC operations and site operations teams across all facilities.</li> <li >Manage and fine-tune event monitoring systems to proactively identify and respond to issues, including alarm configuration.</li> <li >Develop and maintain detailed protocols for responding to alerts from monitoring tools, calls, and emails.</li> <li >Oversee incident resolution to minimize downtime and customer impact, focusing on meeting tenant SLAs.</li> <li >Establish and enforce robust processes for incident and problem management, driving resolution of complex technical issues.</li> <li >Conduct detailed post-incident reviews and implement preventative measures based on findings.</li> <li >Provide regular and ad-hoc reports on key performance metrics, incident trends, and SLA compliance.</li> <li >Monitor and analyze capacity trends, working with engineering teams for upgrades or expansions.</li> <li >Develop, test, and maintain disaster recovery and business continuity plans specific to NOC operations.</li> <li >Maintain an accurate and up-to-date inventory of NOC infrastructure, tools, and assets.</li> <li >Ensure compliance with all operational, regulatory, and environmental standards, including energy management SLAs.</li> <li >Build strong relationships with hyper-scale tenants to understand their NOC-function requirements.</li> <li >Initiate and oversee requests for expanding and optimizing NOC infrastructure.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor's or Master's degree in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology, or a related field.</li> <li >8-10 years of related experience, with at least 3 years in a managerial role.</li> <li >Proven experience managing NOC functions in a hyper-scale data center environment.</li> <li >Strong proficiency in ITIL frameworks and NOC-related systems/tools, including monitoring platforms and ticketing systems.</li> <li >Demonstrated expertise in incident, problem, capacity, and change management.</li> </ul> <h3 >Required Skills and Certifications</h3> <ul > <li >Strong leadership, communication, and decision-making skills.</li> <li >Ability to thrive under pressure and manage multiple priorities effectively.</li> <li >Advanced certifications such as ITIL, CDFOM, CDFOS, AOS, and PMP are a plus.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Riyadh, Saudi Arabia, requiring oversight of operations across multiple data center facilities.</p>

<p><span>Data Center Logistics Specialist I</span></p><p><span>Shift: 2nd shift</span></p><p><span>Days: Monday - Thurs 3pm- 1:30am</span></p><p><span>Payrate: $26.15</span></p><p><span><strong>*This is not a remote position*</strong></span></p><br /><p><strong>Data Center Logistics Specialist I</strong></p><p><strong>Role Purpose</strong>:</p><p>Perform logistics duties within a data center including inventory management, asset management, and data management. Role is responsible for receiving and shipment of goods as well as installation or decommissioning of assets utilizing both the warehouse management system and MHE.</p><p><strong>Key Accountabilities</strong>:</p><ul><li>Handles incoming/outgoing hardware (servers, parts, cables). Manage inventory, asset tagging, and tracking systems. Stages equipment for installation</li><li>Installs servers (rack and stack), connects power and network cables, and troubleshoots basic hardware issues</li><li>Prepares hardware before deployment, including labeling, configuration, and quality checks</li><li>Performs routine DC hardware installation, including equipment identification, basic rack and stack support, cable placement, labeling, documentation, and housekeeping, under close supervision and according to approved deployment procedures</li><li>Respond to alerts and incidents quickly to minimize downtime</li><li>Perform maintenance and upgrades on servers including routine work, troubleshooting, and outage resolution</li><li>Ensure environmental conditions are maintained to prevent overheating, outages, or infrastructure damage</li><li>Maintain data center security protocols including controlling access to systems and facilities</li><li>Ensure and protect compliance and sensitive data according to company policy and protocols</li></ul><p><strong>Required Education and Experience:</strong></p><ul><li>High School Diploma or equivalent, required.</li><li>Ability to read, write, and speak English</li><li>Previous experience in a data center desirable</li><li>Ability to utilize computer</li></ul><p style="text-align: center;"><strong>Our organization is an equal opportunity employer</strong></p>

<p><b>Data Center Engineer/Technician</b></p><p><br></p><p><span >Bachelor's degree in Information Technology, Computer Science, or a related field - Experience in computer networking, or experience working with Linux operating systems - Computer networking experience, or experience working with Linux operating - Experience working to appropriate health &amp; safety standards and regulations - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Experience managing work and priorities through a tick</span></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Schedule for this role is Monday through Friday 7:30am to 4pm</p><br /><p><strong>Data Center Logistics Specialist I</strong></p><p><strong>Role Purpose</strong>:</p><p>Perform logistics duties within a data center including inventory management, asset management, and data management. Role is responsible for receiving and shipment of goods as well as installation or decommissioning of assets utilizing both the warehouse management system and MHE.</p><p><strong>Key Accountabilities</strong>:</p><ul><li>Handles incoming/outgoing hardware (servers, parts, cables). Manage inventory, asset tagging, and tracking systems. Stages equipment for installation</li><li>Installs servers (rack and stack), connects power and network cables, and troubleshoots basic hardware issues</li><li>Prepares hardware before deployment, including labeling, configuration, and quality checks</li><li>Performs routine DC hardware installation, including equipment identification, basic rack and stack support, cable placement, labeling, documentation, and housekeeping, under close supervision and according to approved deployment procedures</li><li>Respond to alerts and incidents quickly to minimize downtime</li><li>Perform maintenance and upgrades on servers including routine work, troubleshooting, and outage resolution</li><li>Ensure environmental conditions are maintained to prevent overheating, outages, or infrastructure damage</li><li>Maintain data center security protocols including controlling access to systems and facilities</li><li>Ensure and protect compliance and sensitive data according to company policy and protocols</li></ul><p><strong>Required Education and Experience:</strong></p><ul><li>High School Diploma or equivalent, required.</li><li>Ability to read, write, and speak English</li><li>Previous experience in a data center desirable</li><li>Ability to utilize computer</li></ul><p style="text-align: center;"><strong>Our organization is an equal opportunity employer</strong></p>

<p><strong>Job Overview</strong></p><p>The Data Center Whitespace IT Engineer is responsible for managing and maintaining all IT-related infrastructure within the data center’s white space, including servers, racks, structured cabling, and power distribution for IT equipment. This role involves supervising whitespace electrical technicians and network technicians, ensuring optimal performance, uptime, and compliance with operational standards. The engineer will work closely with the Facility Manager to support critical IT operations and infrastructure reliability.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Whitespace IT Infrastructure Management</strong></li><li>Oversee installation, operation, and maintenance of IT racks, servers, and structured cabling.</li><li>Ensure proper power distribution to IT equipment, including PDUs and rack-level electrical systems.</li><li>Monitor network connectivity and troubleshoot LAN issues within the white space.</li><li><strong>Supervision &amp; Team Leadership</strong></li><li>Lead and supervise whitespace electrical and network technicians in daily operations and maintenance tasks.</li><li>Assign work orders, monitor progress, and ensure adherence to safety and operational protocols.</li><li>Provide technical guidance and training to technicians.</li><li><strong>Preventive &amp; Corrective Maintenance</strong></li><li>Develop and implement preventive maintenance schedules for IT racks, cabling, and power systems.</li><li>Respond to IT infrastructure faults and coordinate corrective actions promptly.</li><li><strong>Compliance &amp; Standards</strong></li><li>Ensure compliance with data center standards (TIA-942, ASHRAE) and company policies.</li><li>Maintain proper labeling and documentation for cabling and rack layouts.</li><li><strong>Reporting &amp; Documentation</strong></li><li>Prepare detailed reports on IT infrastructure performance, incidents, and maintenance activities.</li><li>Maintain accurate documentation of rack layouts, cabling diagrams, and power distribution.</li><li>Provide monthly and quarterly reports to the Facility Manager on white space infrastructure status and improvement plans.</li><li><strong>Project Support</strong></li><li>Assist in IT infrastructure design and commissioning for data center expansions or upgrades.</li><li>Coordinate with vendors for equipment procurement and installation.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in IT, Computer Engineering, Electrical Engineering, or related field.</li><li>Minimum 3–5 years of experience in IT infrastructure within data centers or critical facilities.</li><li>Strong knowledge of structured cabling, PDUs, racks, and LAN connectivity.</li><li>Familiarity with data center standards and best practices.</li><li>Certifications such as CDCP, CCNA, or equivalent are preferred.</li></ul><p><br></p><p><strong>Skills</strong></p><ul><li>Leadership and team management.</li><li>Strong troubleshooting and analytical skills.</li><li>Knowledge of IT infrastructure standards and risk mitigation.</li><li>Excellent reporting and documentation abilities.</li></ul><p><br></p>

<p><span>Data Center Logistics Specialist III</span></p><p><span>Shift: 2nd shift</span></p><p><span>Days: Mon- Thurs<span data-teams="true">3pm to 1:30 am</span></span></p><p><span>Payrate: $35.30/hour</span></p><p><span><strong>*This is not a remote position*</strong></span></p><br /><p><strong>Data Center Logistics Specialist III</strong></p><p><strong>Role Purpose</strong>:</p><p>Coordinate and direct daily activities across assigned teams (specialists versus clerk). Drive team execution through daily performance tracking and reporting. Coordinate and delegate resources to resolve most issues. Owns process discipline and leads safety culture for data center.</p><p><strong>Key Accountabilities</strong>:</p><ul><li>Be able to complete and train to the role and responsibility of a Data Center Specialist and Data Center Clerk</li><li>Assign work based on priority, SLA, and workload balancing</li><li>Ensure all operational workflows (receiving, inventory, rack delivery, and decommissioning) are executed efficiently</li><li>Monitor real-time performance and adjust work assignments throughout the shift</li><li>Track daily performance using scorecards, dashboards, or trackers</li><li>Coach and train team productivity, accuracy, and SLA adherence</li><li>Identify performance gaps and take corrective action in real time</li><li>Provide shift-level reporting (recaps, escalation summaries, and performance updates)</li><li>Break down daily/shift plans into actionable tasks</li><li>Anticipate bottlenecks and adjust tasks proactively</li><li>Ensure alignment with upstream/downstream teams (transport, tech ops, and inventory control)</li><li>Trouble shoot workflow disruptions, delays, or errors</li><li>Resolve issues within authority and escalate appropriately when needed</li><li>Prevent recurrence through corrective actions and communications</li><li>Provide on-the-floor coaching to improve productivity and accuracy</li><li>Support onboarding and training of new team members</li><li>Reinforce SOP adherence and best practices</li><li>Act as primary point of contact for shift-level execution issues</li><li>Communicate status, risks, and priorities to leadership and partner teams</li><li>Coordinate with tech teams, transport, and inventory control on dependencies</li><li>Ensure clean handoffs between shifts or teams</li><li>Oversee inventory accuracy and discrepancy resolution</li><li>Ensure proper execution of inventory transactions and tracking</li><li>Validate adherence to SOPs and operational standards</li><li>Identify and address safety risks immediately (leading by example in safety behaviors)</li><li>Implement process changes directed by leadership</li><li>Share best practices across shifts or teams</li><li>Conduct shift start/end meetings</li></ul><p><strong>Required Education and Experience</strong>:</p><ul><li>High School Diploma or equivalent, required.</li><li>Ability to read, write, and speak English</li><li>Previous experience in a data center desirable</li></ul><p></p><p style="text-align: center;"><strong>Our Organization is an equal opportunity employer</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Senior Data Center &amp; Microsoft 365 Engineer will be engaged as a dedicated project resource to support implementation, remediation, documentation, and knowledge transfer across enterprise data center, Microsoft 365, identity, and endpoint-management platforms. The resource will implement approved technical requirements while maintaining service availability and producing complete operational documentation.<br>Scope of Work<br>The resource will support implementation, configuration, remediation, and operational activities related to Windows Server, Active Directory, Group Policy, DNS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Exchange Online, SharePoint Online, OneDrive, and endpoint-management services.<br></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About the Role</h3> <p >Delta Electronics EMEA is seeking an <strong >Area Sales Manager for Telecom Data Center Solutions</strong> to join our team in Riyadh, Saudi Arabia. This full-time position focuses on business development and sales of our Datacentre solutions within the region. The role involves close collaboration with internal sales teams and active engagement with external partners and customers.</p> <h3 >Role Purpose and Scope</h3> <p >The Area Sales Manager will be instrumental in driving sales targets for Data Centre solutions in Saudi Arabia. This includes developing and nurturing client relationships, representing Delta Electronics EMEA with a comprehensive understanding of our offerings, and leading sales efforts from lead generation to project closure. The role requires a consultative approach to understand customer requirements and deliver solution-based selling.</p> <h3 >Key Responsibilities</h3> <ul > <li >Generate leads and build and maintain client relationships, including trusted relationships with C-Level executives (CXO).</li> <li >Achieve Data Centre sales targets, company objectives, and revenue targets for the Saudi market.</li> <li >Develop accurate proposals for customers by leveraging Design &amp; SSE teams.</li> <li >Hire, train, motivate, and advise Data Centre Partners, including System Integrators and Contractors.</li> <li >Promote Delta Data Centre solutions to customers and partners, and validate/prioritize high potential opportunities.</li> <li >Ensure follow-up on all actions and activities related to sales and partnerships.</li> <li >Report on successes and identify areas needing improvement to optimize sales strategies.</li> </ul> <h3 >Strategic Focus and Business Development</h3> <ul > <li >Maintain an in-depth knowledge of Data Centre based solutions and customers’ business requirements to drive our offering.</li> <li >Prioritize activities effectively based on revenue generation potential and corporate strategy.</li> <li >Discover new growth areas within the telecom data center market.</li> <li >Facilitate partnerships and client sessions, ensuring appropriate experts are engaged to deliver accurate proposals to top customers.</li> </ul> <h3 >Candidate Profile and Requirements</h3> <p >Candidates for this position should possess <strong >5-10 years of experience</strong> in a relevant sales or business development role, preferably within the telecom or data center solutions sector. The ideal candidate will demonstrate the ability to understand complex customer requirements and apply a consultative, solution-based selling approach. Strong relationship-building skills, particularly with C-Level executives, are essential for success in this role.</p> <h3 >Location and Employment Type</h3> <p >This is a full-time position based in Riyadh, Saudi Arabia. The role requires active engagement within the local market to meet business objectives.</p>

<p>DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.</p><p>The core responsibilities of this role include: -The position is a combination of equipment operator (30-90% depending on production peak times) but will also require the employee to perform material handling and loading/unloading duties.</p><p>Position: Data Center Logistics Specialist 1<br />Shift: 1st Mon- Fri 7a-4:30p<br />Pay: $26.25</p><p>A minimum of (1) one year's experience in the following:</p><p>-Order Fulfillment as an Order Picker and Packer - to include cross-trained skills across multiple departments - inbound, outbound, auto store, domestic and international shipping, receiving.</p><p>-Preparing product for safe shipment and verifying accuracy utilizing using computer, shipping label and/or packing list.</p><p>-Experience with a WMS (Warehouse Management System) is highly desired. Examples of WMS systems are JDA, Red Prairie, Blue Yonder, Manhattan, SAP.</p><p>-Able to stand for extended periods of time. The position will require standing for up to 90% of the shift.</p><p>-Must be able to safely lift and carry up to 50 pounds throughout the shift.</p><p>Be part of the world’s largest logistics company!DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:<br />- Affordable medical, dental, and vision coverage available beginning on your 30th day<br />- PTO program for all associates, including paid holidays and vacation<br />- 401(k) with generous company match<br />- Tuition reimbursement program<br />- Excellent training and career advancement opportunities</p><p>Grow your skills. Shape your world.</p><br /><p><strong>Data Center Logistics Specialist I</strong></p><p><strong>Role Purpose</strong>:</p><p>Perform logistics duties within a data center including inventory management, asset management, and data management. Role is responsible for receiving and shipment of goods as well as installation or decommissioning of assets utilizing both the warehouse management system and MHE.</p><p><strong>Key Accountabilities</strong>:</p><ul><li>Handles incoming/outgoing hardware (servers, parts, cables). Manage inventory, asset tagging, and tracking systems. Stages equipment for installation</li><li>Installs servers (rack and stack), connects power and network cables, and troubleshoots basic hardware issues</li><li>Prepares hardware before deployment, including labeling, configuration, and quality checks</li><li>Performs routine DC hardware installation, including equipment identification, basic rack and stack support, cable placement, labeling, documentation, and housekeeping, under close supervision and according to approved deployment procedures</li><li>Respond to alerts and incidents quickly to minimize downtime</li><li>Perform maintenance and upgrades on servers including routine work, troubleshooting, and outage resolution</li><li>Ensure environmental conditions are maintained to prevent overheating, outages, or infrastructure damage</li><li>Maintain data center security protocols including controlling access to systems and facilities</li><li>Ensure and protect compliance and sensitive data according to company policy and protocols</li></ul><p><strong>Required Education and Experience:</strong></p><ul><li>High School Diploma or equivalent, required.</li><li>Ability to read, write, and speak English</li><li>Previous experience in a data center desirable</li><li>Ability to utilize computer</li></ul><p style="text-align: center;"><strong>Our organization is an equal opportunity employer</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are glad you want to help us make a difference!</p><br><p><span>At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.</span></p><br><p><b><u><span>Who You Are</span></u></b><br><span>You are a self-motivated team player with the ability to easily mingle with cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is on your DNA. You build trust, by clear communication with no prestige.</span></p><br><p>We are now looking for passionate Service centre Operator who would be directly responsible for our workshop job execution with quality and pace. This position of Service Center Operator reports to Service Centre manager at Yanbu.</p><br><p><span>If the above sounds like you, this position might be just what you are looking for!</span></p><br><p><b>Roles and Responsibility </b></p><br><ul><li>The <b>Service Center Operator</b> Perform hands on activities related to <b>Heat Exchanger </b>reconditioning including disassembly of units, plate cleaning, dye penetrant inspection, gluing of gaskets, assembly, and pressure testing of the units.</li><li>Always ensure to wear full PPE demanded by the nature of the work.</li><li>Report the technical findings on the different inspection along the job and establish reports.</li><li>Report any issues to the Team Leader &amp; take his concerns before proceeding</li><li>Use proper tools, equipment, and procedures to perform the work.</li><li>Follow the guidelines mentioned in the reconditioning / repair procedures.</li><li>Ensure safety first culture attitude during working execution.</li><li>Be responsible for day-to-day housekeeping.</li><li>Ensure efficient maintenance and care of all company tools, spares and consumables used during work.</li><li>Ensure cleanliness &amp; safety of the workshop tools &amp; personnel.</li><li>Attend organized training courses as instructed, which will be a part of Personnel Development program.</li><li>Able to go extra mile in fulfilling our customers requirements for on time execution of jobs &amp; willing to work extended hours.</li></ul><p><b>Candidate profile</b></p><br><ul><li>hands on Technician with Diploma/associate degree in mechanical Engineer /Industrial Engineering</li><li>Agile and positive mindset when it comes to challenges</li><li>Good level of safety awareness</li><li>Self-Starter and result oriented</li><li>Good understanding of operational issues</li><li>Team player</li><li>Ability to troubleshoot &amp; solve technical problems</li><li>Flair for maintaining relationships and working across different cultures</li><li>Customer service oriented</li><li>Computer literate. Skilled in MS Office</li><li>Fluent in written and spoken English</li><li>Welding basic competence is a plus</li><li>Preferred to be Saudi National</li></ul><p><b>Why should you apply: </b></p><br><p>- An exciting opportunity for recent graduates to kick start their careers<br>- We offer you an interesting and challenging position to create value for our customers.<br>Exciting place to build your technical knowledge &amp; career with our engineering innovation and our niche process equipment’s.</p><br><p>-We also offer you to grow within the organization by providing necessary trainings.<br>If you consider yourself qualified for the position please apply on the given link. Selection and interviews will be ongoing.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>