Call Center Jobs - Tabuk Saudi

<strong>Company Description</strong> Premium Care Medical Center is a modern healthcare facility in Tabuk City, Saudi Arabia, dedicated to providing high-quality and affordable medical services in a patient-centered setting. The center combines compassionate care with clinical precision, supported by a diverse team of experienced doctors and healthcare professionals. Equipped with advanced diagnostic and support services, the clinic delivers efficient, accurate, and timely care to its patients. Premium Care Medical Center serves individual walk-in patients and corporate clients, offering flexible appointment options through walk-ins, phone calls, and digital platforms. Its mission is to maintain a welcoming and trustworthy environment where each patient receives attentive and personalized care.<br><strong>Role Description</strong> The Insurance Officer role is a full-time, on-site position based at Premium Care Medical Center in the Tabuk Region. The Insurance Officer is responsible for verifying patients’ insurance coverage, processing claims, and ensuring accurate documentation in line with applicable insurance policies and regulations. Daily tasks include coordinating with insurance providers, explaining coverage and benefits to patients, and resolving claim discrepancies or denials. The role involves close collaboration with clinical and administrative teams to ensure proper billing, coding, and financial reconciliation of insurance-related transactions. The Insurance Officer will also support reporting and analysis of insurance performance metrics and contribute to improving processes that enhance patient experience and revenue integrity.<br><strong>Qualifications<br></strong> <ul><li>Strong knowledge of Insurance processes, policy interpretation, and healthcare claims management.</li><li>Analytical Skills to review claims, identify discrepancies, and support data-driven decision-making.</li><li>Basic to intermediate Finance skills for billing, reconciliation, and understanding of healthcare revenue cycles.</li><li>Customer Service skills to communicate clearly with patients and insurance representatives and manage inquiries professionally.</li><li>Sales awareness for promoting appropriate services to corporate clients and supporting contract renewals or upgrades.</li><li>Relevant experience in medical insurance, healthcare administration, or a related field is preferred.</li><li>Proficiency in using clinic management systems and standard office software tools.</li><li>Strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously.</li><li>Effective verbal and written communication skills in English; Arabic language skills are an advantage.</li><li>Diploma or bachelor’s degree in Business, Finance, Healthcare Administration, or a related discipline is preferred.</li></ul>

<p><em>Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.</em></p><p><br></p><p><strong>Job Title: </strong> Front Desk Manager</p><p><strong>Department: </strong> Front Office</p><p><strong>Reporting to: </strong> Guest Experience Director</p><p><strong>Property: </strong>Shebara Resort</p><p><br></p><p><strong>About Us </strong></p><p>Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.</p><p><br></p><p><strong>The Role </strong></p><p>As a Front Office Manager, your role is to serve the needs of the business, our guests, and our team members by managing the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue &amp; profit growth, and by being a key point of contact for guest interaction in the resort.</p><p><br></p><p>At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.</p><p><br></p><p><strong>Key Areas of Responsibilities: </strong></p><p>Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Manager, you will need to:</p><p><br></p><p><strong>Planning and Organizing </strong></p><ul><li>Build, develop, mentor, guide and teach the pre-opening Front Office department.</li><li>Assist in developing the hotel's strategic and marketing plans.</li><li>Create and prepare annual budgets for the Front Office department.</li><li>Develop and execute training programs for all Front Office team members. Oversee regular employee training sessions and track their effectiveness, covering IT systems and guest-service protocols.</li><li>Be knowledgeable of the Property Management and Call Centre computer systems.</li></ul><p><br></p><p><strong>Operations </strong></p><ul><li>Manage the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue.</li><li>Responsible for maximizing quality levels of product, personalized service, and exceeding guest expectation.</li><li>Oversee all aspects of the department’s operations.</li><li>Guarantee compliance with Standard Operating Procedures by training and overseeing all team members.</li><li>Maintain up-to-date departmental SOP’s/LSOP’s and make them accessible to all employees for reference, revision, and updates as needed.</li><li>Be a sales champion for the hotel, by creating and pursuing business referrals, potential sales leads and promotional initiatives to maximize revenue. Personally oversee and drive the upselling at the property.</li><li>Lead and implement the hotel's sales and promotional initiatives.</li><li>Keep track and monitor the daily arrivals and address VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations as needed to fulfill requests.</li><li>Offer coaching and counseling, along with support and guidance to the employees as needed.</li><li>Ensure the team members are up to date with current information and data of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>Perform routine room and floor inspections to maintain quality standards, address engineering job orders or housekeeping cleaning requests, and oversee the outcomes.</li><li>Above all, to lead by example through a hands-on approach to motivate and inspire team members.</li><li>Perform any additional duties as required for operational smoothness.</li></ul><p><br></p><p><strong>Administration </strong></p><ul><li>Develop and maintain effective relationships with employees.</li><li>Collaborate with T&amp;C on various employee-related tasks including interviews, recruitment, orientation, performance reviews, coaching, guidance, and terminations to ensure adequate employee levels and enhance productivity.</li><li>Manage payroll and business expenses of the department.</li><li>Collaborate with the Finance Department on front office procedures, reports, operational issues, and commission payments. Support in retrieving outstanding bills, particularly from tour leaders, local representatives of operators, and local agencies.</li><li>Offer aid to local representatives of tour operators and travel agencies.</li></ul><p><br></p><p><strong>In Return, </strong></p><p><strong>What We Offer </strong></p><ul><li>Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.</li><li>Competitive compensation package.</li><li>Health Insurance coverage whilst in service.</li><li>A supportive and inclusive work environment that values diversity and collaboration.</li><li>Employee Recognition Programmes.</li></ul><p><br></p><p><strong>Accessibility and Adjustments </strong></p><p>We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.</p><p><br></p><p><em>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.</em></p>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Telephone &amp; Communication Excellence<br><br></strong><ul><li>Answer all incoming and internal calls promptly using the approved Raffles greeting and etiquette standards.</li><li>Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.</li><li>Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.</li><li>Handle guest wake-up calls and special call requests accurately and punctually.<br><br></li></ul><strong>Guest Assistance &amp; Service Support<br><br></strong><ul><li>Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.</li><li>Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.</li><li>Support service recovery by responding empathetically to guest concerns and escalating appropriately.<br><br></li></ul><strong>Emergency &amp; Safety Communication<br><br></strong><ul><li>Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.</li><li>Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.</li><li>Maintain updated emergency contact lists and procedures.<br><br></li></ul><strong>Operational Accuracy &amp; Documentation<br><br></strong><ul><li>Record and relay messages accurately and confidentially.</li><li>Maintain call logs, wake-up call records, and other required documentation.</li><li>Update and maintain internal extension lists and contact directories.<br><br></li></ul><strong>Standards, Brand &amp; Compliance<br><br></strong><ul><li>Uphold Raffles communication, grooming, and service etiquette standards at all times.</li><li>Maintain strict confidentiality regarding guest information and sensitive situations.</li><li>Ensure compliance with hotel policies, safety procedures, and data protection requirements.</li><li>Participate in service culture training and continuous development programs.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in PBX, Front Office, or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Diploma or certificate in Hospitality or related field is an advantage.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Exceptional verbal communication and listening skills.</li><li>Clear, pleasant speaking voice with excellent diction.</li><li>Strong multitasking and time-management abilities.</li><li>High attention to detail and accuracy.</li><li>Ability to remain calm and professional under pressure.</li><li>Proficiency in telephone systems and basic computer applications.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Polished, courteous, and professional demeanor.</li><li>Discreet, trustworthy, and service-oriented.</li><li>Calm, composed, and confident in emergency situations.</li><li>Flexible to work shifts, including nights, weekends, and holidays.</li><li>Passion for luxury hospitality and guest satisfaction.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

Note: Candidates with Airport Experience is preferable.<br>Job Purpose:Implementing best customer, subcontractor and supplier relationship management, maintain high customer satisfaction, and help achieve Enova business objectives.<br>Key Accountabilities :<br>Strategy Development & Implementation Provide inputs to the development of the overall Site Operations strategy and participate in developing the KSA business unit strategy in line with the vision, mission, and business objectives of the company. Assisting the Contracts Manager to Deliver the Operations Management strategy for Contractual Sites in the portfolio of assets while ensuring contractual commitments are successfully met.<br>Leadership Manage the effective achievement of the business unit’s objectives through leading the Facilities and Operations team in the assigned project, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance.<br>Organization Structure Contribute and assist the director of operations in defining an optimum structure for the business unit/ division so that resources are optimally utilized, and communication takes place in an efficient manner.<br>Budgets & Plans Ensure the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.<br>Operations & Facilities Management Attend all coordination meetings with the client, tenants and contractors to cope with all HSEEQ, Administration, Human Resources and Public Relations business unit’s and daily activities to be inline with company policy and the project requirement. Monitor resource utilization to ensure that the right number and talent is available for running, accomplishing targets, improving customer satisfaction, and achieving business objectives. Assisting the Contracts Manager in Monitoring and controlling the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.). Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees’ availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.<br>Customer Relationship & Management Manage customers’ expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships. Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers’ issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction. Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.<br>Contract Management Assisting the Contracts Manager to Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy. Assisting the Contracts Manager in monitoring of the subcontracting of works (such as fire systems, emergency lighting, vertical transportation, water treatment, etc.). Ensures that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses.<br>Audit Assisting the Contracts Manager in Monitoring physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities. Gathering feedback and monitor satisfaction in order to improve the operations and facilities management services Enova provides in the KSA.<br>Policies, Systems, Processes, & Procedures Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.<br>Health, Safety, Energy, Environment, & Quality (HSEEQ) Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br>Minimum Qualifications and Knowledge: Bachelor’s Degree in Electrical or Mechanical Engineering, preferably with a Master’s degree in Management or Facilities Management; CMMS knowledge is also preferable10-12+ years experience in operations management including 2 years in a managerial role; exposure to Maintenance and Facilities Management especially in all areas of planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management

Note: Candidates with Airport Experience is preferable.<br>Job Purpose:Implementing best customer, subcontractor and supplier relationship management, maintain high customer satisfaction, and help achieve Enova business objectives.<br>Key Accountabilities :<br>Strategy Development & Implementation Provide inputs to the development of the overall Site Operations strategy and participate in developing the KSA business unit strategy in line with the vision, mission, and business objectives of the company. Assisting the Contracts Manager to Deliver the Operations Management strategy for Contractual Sites in the portfolio of assets while ensuring contractual commitments are successfully met.<br>Leadership Manage the effective achievement of the business unit’s objectives through leading the Facilities and Operations team in the assigned project, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance.<br>Organization Structure Contribute and assist the director of operations in defining an optimum structure for the business unit/ division so that resources are optimally utilized, and communication takes place in an efficient manner.<br>Budgets & Plans Ensure the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.<br>Operations & Facilities Management Attend all coordination meetings with the client, tenants and contractors to cope with all HSEEQ, Administration, Human Resources and Public Relations business unit’s and daily activities to be inline with company policy and the project requirement. Monitor resource utilization to ensure that the right number and talent is available for running, accomplishing targets, improving customer satisfaction, and achieving business objectives. Assisting the Contracts Manager in Monitoring and controlling the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.). Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees’ availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.<br>Customer Relationship & Management Manage customers’ expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships. Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers’ issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction. Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.<br>Contract Management Assisting the Contracts Manager to Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy. Assisting the Contracts Manager in monitoring of the subcontracting of works (such as fire systems, emergency lighting, vertical transportation, water treatment, etc.). Ensures that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses.<br>Audit Assisting the Contracts Manager in Monitoring physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities. Gathering feedback and monitor satisfaction in order to improve the operations and facilities management services Enova provides in the KSA.<br>Policies, Systems, Processes, & Procedures Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.<br>Health, Safety, Energy, Environment, & Quality (HSEEQ) Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.<br>Minimum Qualifications and Knowledge: Bachelor’s Degree in Electrical or Mechanical Engineering, preferably with a Master’s degree in Management or Facilities Management; CMMS knowledge is also preferable10-12+ years experience in operations management including 2 years in a managerial role; exposure to Maintenance and Facilities Management especially in all areas of planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management

<p><strong>Premium Care Medical Center – Tabuk</strong>&nbsp;is seeking an experienced&nbsp;<strong>Healthcare Insurance Provider Contracting Consultant</strong>&nbsp;to support the expansion of our medical center across major health insurance networks in Saudi Arabia.</p><p><br></p>Key Responsibilities<ul><li>Support provider contracting and network onboarding with major Saudi health insurers.</li><li>Manage and follow up provider applications throughout the contracting process.</li><li>Coordinate with Provider Relations, Network Management, Contracting, and related payer teams.</li><li>Support commercial discussions, pricing, documentation, and contracting requirements.</li><li>Review existing pending applications and identify the appropriate next steps and escalation channels.</li><li>Develop and maintain professional relationships with relevant insurer and TPA stakeholders.</li><li>Support the contracting process through to network onboarding and activation.</li></ul><p><br></p>Required Experience<ul><li>Strong hands-on experience in&nbsp;<strong>healthcare provider contracting, provider relations, or insurance network management in Saudi Arabia</strong>.</li><li>Previous experience working with or alongside major insurers such as&nbsp;<strong>Bupa Arabia, Tawuniya</strong>, and other Saudi payer networks.</li><li>Good understanding of the Saudi private health insurance market and provider-network contracting processes.</li><li>Experience from an&nbsp;<strong>insurance company, TPA, healthcare provider, or specialized healthcare contracting consultancy</strong>&nbsp;is highly preferred.</li><li>Established professional network within the Saudi healthcare insurance sector is an advantage.</li></ul><p><br></p>Engagement<p><strong>Project-Based / Consultancy</strong></p><p><strong>The role is suitable for an experienced professional who can independently assess contracting opportunities, establish the appropriate approach, and actively support the process through the relevant payer channels.</strong></p><p><strong>Interested candidates are requested to apply with a brief summary of their&nbsp;direct provider-contracting experience in Saudi Arabia</strong>, including the insurance networks they have previously worked with.</p>

<p><strong>From Land to Sea – Active Experiences in Nature’s Purest Form</strong></p><p><br></p><p><strong>Red Sea Sports &amp; Entertainment (RSSE)</strong> is a dedicated subsidiary of <strong>Red Sea Global (RSG)</strong>, responsible for designing and delivering outstanding land and marine experiences at <strong>The Red Sea destination</strong>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through <strong>Galaxea</strong>, adventure activities via <strong>Akun</strong>, and leisure experiences delivered by <strong>WAMA</strong>.</p><p><br></p><p>RSSE plays a key strategic role in the partnership between <strong>Red Sea Global</strong> and the <strong>Saudi Olympic &amp; Paralympic Committee</strong>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.</p><p><br></p><p>Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <strong>Saudi Vision 2030</strong>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</p><p><br></p><p><strong>Job Purpose</strong></p><p>The Open Water Instructor is a site-based role responsible for delivering high-quality scuba diving training and experiences in line with internationally recognized standards.</p><p>This role ensures the safe, professional, and engaging delivery of entry-level and continuing education diving programs, while creating exceptional guest experiences within a luxury marine tourism environment. The Open Water Instructor is accountable for student safety, course delivery, and adherence to training agency standards, while also supporting daily dive center operations and promoting environmental awareness.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>1. General Responsibilities</strong></p><ul><li>Deliver scuba diving courses and programs in accordance with recognized training agency standards (e.g., PADI, SSI, or equivalent).</li><li>Ensure all training sessions are conducted safely, professionally, and in line with company policies.</li><li>Provide exceptional guest service, ensuring a memorable and engaging learning experience.</li><li>Support the Dive Center Manager in the day-to-day operations of the dive center.</li><li>Maintain a professional appearance and uphold luxury hospitality standards at all times.</li></ul><p><br></p><p><strong>2. Pre-Opening Support</strong></p><ul><li>Assist in the setup and operational readiness of training facilities, classrooms, and confined/open water sites.</li><li>Support cross-functional teams during the delivery phase to ensure all training assets, materials, and equipment are in place.</li><li>Develop familiarity with dive sites, training areas, and environmental conditions within the destination.</li></ul><p><br></p><p><strong>3. Operational Responsibilities (Post-Opening)</strong></p><ul><li>Conduct academic, confined water, and open water training sessions for entry-level and advanced courses.</li><li>Deliver thorough pre-dive briefings and post-dive debriefings.</li><li>Supervise and guide students during all in-water activities, ensuring adherence to safety standards.</li><li>Assess student performance and certify participants in accordance with training agency requirements.</li><li>Ensure all diving activities are conducted safely, with proper risk assessments and emergency preparedness.</li><li>Support dive excursions, guiding certified divers where required.</li><li>Assist with equipment preparation, fitting, and post-dive care.</li><li>Maintain accurate student records, certifications, and training documentation.</li><li>Promote responsible diving practices and environmental conservation awareness.</li></ul><p><br></p><p><strong>4. Health, Safety, Environment &amp; Quality</strong></p><ul><li>Prioritize safety in all training and diving activities.</li><li>Ensure compliance with all diving standards, emergency procedures, and risk management protocols.</li><li>Maintain current first aid, CPR, and emergency oxygen provider certifications.</li><li>Promote environmental stewardship, including reef protection and marine conservation awareness.</li></ul><p><br></p><p><strong>5. Policies, Procedures &amp; Reporting</strong></p><ul><li>Adhere to all company policies, SOPs, and training agency standards.</li><li>Maintain accurate documentation, including training records, incident reports, and certification paperwork.</li><li>Report any incidents, risks, or operational concerns promptly to management.</li></ul><p><br></p><p><strong>6. Continuous Improvement</strong></p><ul><li>Stay updated with the latest diving standards, teaching methodologies, and industry best practices.</li><li>Contribute to the development of new diving programs and guest experiences.</li><li>Participate in internal training and professional development initiatives.</li></ul><p><br></p><p><strong>Job Requirements</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Certified Open Water Scuba Instructor from a recognized agency (e.g., PADI OWSI, SSI Instructor, or equivalent).</li><li>Active teaching status with valid and up-to-date professional membership.</li><li>Minimum of 2 years’ experience delivering scuba diving instruction in a commercial environment.</li><li>Valid First Aid, CPR, AED, and Emergency Oxygen Provider certifications.</li><li>Experience in delivering training to diverse groups and varying skill levels.</li><li>Experience in luxury tourism or resort environments is an advantage.</li></ul><p><br></p><p><strong>Core Competencies</strong></p><ul><li>Excellent communication skills in English (written and spoken); Arabic is an advantage.</li><li>Strong teaching and coaching abilities with a passion for developing others.</li><li>Outstanding customer service skills with a guest-centric mindset.</li><li>High level of responsibility and commitment to safety.</li><li>Ability to engage with diverse cultures and high-end clientele.</li><li>Strong organizational and time management skills.</li><li>Professional presentation aligned with luxury hospitality standards.</li><li>Ability to work both independently and within a team environment.</li></ul><p><br></p><p><strong>Desirable Skills</strong></p><ul><li>Additional instructor-level certifications (e.g., Advanced, Rescue, Specialty Instructor ratings).</li><li>Additional language proficiency (preferably Arabic).</li><li>Experience in underwater photography/videography.</li><li>Knowledge of marine life identification and conservation practices.</li></ul><p><br></p><p><strong>Job Context</strong></p><ul><li>Operates within a luxury dive center and marine tourism environment.</li><li>Requires flexibility to work weekends, holidays, and peak seasons.</li><li>Involves regular in-water activities and exposure to varying environmental conditions.</li><li>Plays a key role in delivering safe, high-quality training and memorable guest experiences.</li></ul><p><br></p>

POSITION SUMMARYThis position will be part of NGHC (Neom Green Hydrogen Company) Operations based in Neom The Principal Process Safety Engineer is the technical cornerstone to the NGHC safety culture, where safety is in our DNA. This role manages the distinct high pressure and extreme flammability hazards of green hydrogen and the toxicity hazards of green ammonia among the process operating complexities of the plant. The role is responsible to lead all safety initiatives relative to the industrial processes on behalf of NGHC, facilitating the application of engineering principles for the design, construction, operation and maintenance on the NEOM Green Hydrogen Company, with the objective to develop, implement and maintain the Process Safety Management System for the company. The incumbent shall support all interface activities between all project contractors and NGHC as needed to support all Process Safety deliverables. NATURE & SCOPE<br>Lead and provide process safety services during the design and construction of all NEOM Green Hydrogen Company projects, including the remaining design and construction of the plant currently underway, ensuring that all related activities meet legal requirements and comply with project and industry safety standards. Provide expert process leadership and support for corporate business development initiatives. Serve as the Subject Matter Expert (SME) for hydrogen and ammonia safety chemistry, including embrittlement, cryogenic storage, and toxicity dispersion. Provide process safety training for project engineers, asset and reliability engineers, and integrated management and continuous improvement facilitators. Support operations’ process engineers. Own the Management of Change for process safety. Ensure seamless safety transitions Fulfil the role of Technical Authority for Technical Safety on behalf of NGHC for both the Project and Operations Establish and maintain technical safety standards, process safety operating procedures and systems as the Technical Authority Develop and conduct company process safety standards, tools, programs, training programs and work processes. Identify and implement continuous improvement efforts, including sustaining capital projects, for improved safety process performance. Lead and/or participate in Process Hazard Reviews, Gas Dispersion Modelling, Hazardous Area Classification, process safety studies, technical risk assessments, etc. to support the Project and Operations teams. Provide process safety consulting support and recommend optimal solutions to the site’s project execution, engineering, operating and commercial teams in execution of process safety requirements and to ensure compliance to Company standards and policies. Assist in the interpretation of national and local process safety Regulatory/Code requirements for Saudi Arabia and provide guidance to the site team. Assist in the assessment or review for regulatory and permitting process as required. Lead and support Root Causes Analysis (RCA) investigations for process safety. Apply Human Performance principles to process safety, particularly with RCAs and MOCs. Lead, facilitate, and train staff on HAZOP, HAZID, LOPA, and Quantitative Risk Assessments (QRA). Function as industry liaison to best practices in process safety including the Center for Chemical Process Safety (CCPS) in the American Institute of Chemical Engineers (AIChE) and The Mary Kay O’Connor Process Safety Center. Participate in leading industry forums to keep NGHC on the cutting edge of safety. Influence emerging global standards to improve industry safety practices while providing cost effective solutions. Oversee advanced consequence modeling for fire, explosion, and toxic gas release scenarios. Collaborate with the control systems engineers and instrument engineers to manage the Safety Instrumented Systems (SIS) lifecycle to ensure that the Safety Integrity Levels (SILs) meet targets. Identify and facilitate engineering and administrative improvements to reduce risk. Lead process safety standard improvement initiatives. Work closely with the NGHC projects and O&M team. Conduct dangerous goods assessments and compliance checks in support of permitting or licensing requirements. Provide support as required to ensure the successful implementation and execution of the NGHC Audit Plan PRINCIPAL DUTIES AND RESPONSBILITIESLead all safety initiatives relative to the industrial processes on behalf of NGHC, facilitating the application of engineering principles for the design, construction, operation and maintenance on the NEOM Green Hydrogen Company, with the objective to develop, implement and maintain the Process Safety Management System for the company. The incumbent shall support all interface activities between the Contractor and Company as needed to support all Process Safety deliverables. People Management Will manage the contractors that provide project, engineering, and construction services.<br>ESSENTIAL EDUCATION and/or QUALIFICATIONS REQUIREDBachelor’s degree in engineering with experience in Process and Process Safety Engineering.<br>DESIRED EDUCATION and/or QUALIFICATIONS REQUIREDTraining or certification from the Mary Kay O'Connor Process Safety Center (MKOPSC)

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.<br>Job Title: Assistant Front Desk Manager Department: Front Office Reporting to: Front Desk Manager Property: Shebara Resort<br>About UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.<br>The Role As an Assistant Front Desk Manager, your role is to serve the needs of the business, our guests and our colleagues by overseeing the day-to-day Front Desk operation, maintaining hotel standards and maximizing guest satisfaction.<br>At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.<br>Key Areas of Responsibilities:Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As an Assistant Front Desk Manager, you will need to:<br>Planning and Organizing: Assist in preparing the Front Desk department budget. Develop and execute training programs for all Front Office team members. Oversee regular employee training sessions and track their effectiveness, covering IT systems and guest-service protocols. Be knowledgeable of the Property Management and Call Centre computer systems.<br>Operations Supervise the operations of all departmental employees, facilities, sales, and costs to achieve maximum departmental revenue. Responsible for maximizing quality levels of product, personalized service, and exceeding guest expectation. Maintain up-to-date departmental SOP’s/LSOP’s and make them accessible to all employees for reference, revision, and updates as needed. Be a sales champion for the hotel, by creating and pursuing business referrals, potential sales leads and promotional initiatives to maximize revenue. Personally oversee and drive the upselling at the property. Keep track and monitor the daily arrivals and address VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations as needed to fulfill requests. Lead by example through a hands-on approach to motivate and inspire team members. Offer coaching and counseling, along with support and guidance to the employees as needed. Ensure the team members are up to date with current information and data of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities. Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results. Offer aid to local representatives of tour operators and travel agencies. Perform any additional duties as required for operational smoothness.<br>In Return, What We Offer Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move. Competitive compensation package. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality. Health Insurance coverage whilst in service. A supportive and inclusive work environment that values diversity and collaboration. Employee Recognition Programmes.<br>Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.<br>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply. Your Commitment

<p><strong>NEOM Green Hydrogen Company Limited (NGHC)</strong></p><p>NEOM Green Hydrogen Company (NGHC) is on a mission to make a carbon-free, climate-safe future a reality. We are building the world’s largest plant to produce green ammonia at scale, providing humankind with a cost-efficient solution that will accelerate the worldwide green hydrogen economy. Located in NEOM and supporting Saudi Arabia’s Vision 2030, NGHC will be integrating up to 4GW of onshore solar and wind energy to supply up to 650 tons of green ammonia per day for transportation globally. Operations will go onstream in 2026. NGHC brings together the technology, operational efficiency and know-how of ACWA Power, Air Products and NEOM in a joint-venture partnership with over 80 years of combined experience in the fields of hydrogen, energy, renewables and global networks.</p><p><br></p><p><strong>Position Title: </strong>System Dispatcher - EPMS</p><p><strong>Division: Power </strong>Transmission Operations</p><p><strong>Reports to: </strong>EPMS Supervisor</p><p><br></p><p><strong>Position Summary:</strong></p><p>The System Dispatcher – EPMS is responsible for the real-time monitoring and operation of the transmission and distribution network through EPMS and SCADA systems to ensure safe, reliable, and stable grid performance. The role supports daily control center operations, disturbance management, and coordination with generation, field, and maintenance teams to maintain uninterrupted power supply.</p><p><br></p><p><strong>Nature of Scope:</strong></p><p>Executes switching operations, responds to system events and emergencies, and takes immediate corrective actions to maintain system operating limits and grid stability. Collaborates with internal and external stakeholders while supporting troubleshooting, reporting, and continuous improvement of control center operations in compliance with applicable standards and regulations.</p><p><br></p><p><br></p><p><strong>PRINCIPAL DUTIES AND RESPONSBILITIES:</strong></p><p><br></p><p>•Monitor and control the real-time operation of the power system to maintain reliability and stability.</p><p>•Coordinate with generation, transmission, and interconnected entities to ensure seamless integration of renewable energy resources.</p><p>•Implement corrective actions to mitigate potential system disturbances and maintain grid stability &amp; reliability.</p><p>•Coordinate emergency response efforts during system disturbances, outages, or extreme weather events.</p><p>•Implement contingency plans to restore system stability and minimize disruptions to electricity supply.</p><p>•Collaborate with internal teams, external stakeholders, and regulatory agencies to address emergency situations effectively.</p><p>•Practical experience in reviewing and validating Telecom, Supervisory control and data acquisition “SCADA”, EPMS / HCIS and SAS engineering scope engineering tasks. Including reviewing SAS and SCADA point lists.</p><p>•Ability and willingness to work in 24/7 shift schedules at the working places within the control room including stand-by duty in line with Saudi-Arabian work labor rules.</p><p>•Working knowledge of current IEC standards, including establishment of renewable energy project performance guarantees, and testing procedures, Experience working in the Middle East and knowledge of local and national standards including KSA SAF standards, HCIS requirements</p><p>and the Saudi Electrical Code would also be an advantage.</p><p>•Ensures that lessons learned for engineering are clearly identified, recorded, and communicated.</p><p>•Ensure Risk Management procedures are followed, and any issues addressed/resolved.</p><p>•Provide technical training, guidance and support to project and maintenance teams.</p><p>•Troubleshoot and resolve technical issues related to EPMS and SCADA systems.</p><p>•Stay up-to-date with emerging technologies and industry trends related to EPMS and SCADA systems.</p><p>•Bring in innovation and new ideas for the operation of a control center to operate a highly loaded transmission grid, considering the renewable energy system and smart systems of demand side response.</p><p>•Contribute according to his later role in the NGHC SCADA/EPMS operations in a secure and reliable manner e.g.</p><p>- Operate the Transmission and distribution system security in a manner that will not exceed frequency and voltage limits or cause System Operating Limits (SOL’s).</p><p>- Bottleneck management for current overloads (I) and voltage control (U) - Frequency control (f) and activation of flexibility providers</p><p>- Granting of disposition permits and test permits for grid field operation - Execution or instruction of switching operations</p><p>- Notifying of the grid field operation when irregularities or disturbances occur</p><p>- Takes or directs appropriate real-time actions, as necessary, under normal and emergency conditions, to maintain system reliability, including restoration plan.</p><p>- Maintain situational awareness of all the installations within control.</p><p>- Logs and documentation for grid operations and prepare reports as required.</p><p>- Collaborate with other engineering disciplines to ensure system integration and coordination.</p><p>- Conduct technical analyses and evaluations of substation equipment and systems.</p><p>- Develop and maintain engineering standards and procedures for EPMS and SCADA systems.</p><p>- Lead the internal and/or external problem-solving necessary to arrive at appropriate engineering decisions.</p><p>•Complete other responsibilities as requested by NGHC management e.g.</p><p>•Liaise with relevant internal and external stakeholders to stay updated and make proposals to improve the processes in NGHC as needed.</p><p>•Review and approve deliverables prepared by the EPC and OEM and assess validate scope to ensure alignment and interface between packages.</p><p>•Oversight and direction of EPC submittals for all SCADA engineering activities including safety in design, on time on budget on quality.</p><p>•Ensures effective technical scope coordination with EPC.</p><p>•Contributes to the review of Neom Green Hydrogen Company specifications and procedures and manages the review of EPC deliverables &amp; vendor drawings related to the assigned scope.</p><p>•Conduct factory acceptance testing (FAT) and site acceptance testing (SAT) of EPMS and SCADA systems.</p><p>•Write, plan, and implement approved detailed switching procedures and issue clearances on transmission and distribution lines.</p><p><br></p><p><br></p><p><strong> ESSENTIAL EDUCATION and/or QUALIFICATIONS REQUIRED:</strong></p><p>•Minimum qualification of Electrical Engineering Degree (power options preferred).</p><p>•Experience in SCADA and EMS engineering systems.</p><p>•Experience working with the Saudi Electric supply company.</p><p>•Excellent communication and interpersonal skills</p><p>•Ability to work independently and as part of a team.</p><p>•Strong problem-solving and analytical skills</p><p>•Control room experience is preferred.</p><p>•Knowledge of power system operations and equipment.</p><p>•Demonstrated analytical and problem-solving skills.</p><p>•Excellent verbal and written communication skills</p><p>•Must have an operating knowledge of personal computers including MS Windows Software including Word and Excel.</p><p>•Ability to work rotating shifts.</p>

<p><strong><u>NEOM Green Hydrogen Company Limited (NGHC):</u></strong></p><p>NEOM Green Hydrogen Company (NGHC) is on a mission to make a carbon-free, climate-safe future a reality. We are building the world’s largest plant to produce green ammonia at scale, providing humankind with a cost-efficient solution that will accelerate the worldwide green hydrogen economy. Located in NEOM and supporting Saudi Arabia’s Vision 2030, NGHC will be integrating up to 4GW of onshore solar and wind energy to supply up to 650 tons of green ammonia per day for transportation globally. Operations will go onstream in 2026. NGHC brings together the technology, operational efficiency and know-how of ACWA Power, Air Products and NEOM in a joint-venture partnership with over 80 years of combined experience in the fields of hydrogen, energy, renewables and global networks.</p><p><br></p><p><strong><u>JOB DETAILS:</u></strong></p><p>Division: NGHC Operations.</p><p>REPORTS TO: NGHC Instrument Supervisor.</p><p>LIAISE/COOPERATE WITH: Air Products, External EPCs, Suppliers, NGHC Operation Directors, Operations and Maintenance Staff.</p><p><br></p><p><strong><u>POSITION SUMMARY:</u></strong></p><p>This position will be part of NGHC (Neom Green Hydrogen Company) Maintenance group.</p><p>Will be based in Neom Region. Plan and schedule maintenance activities, coordinating with operations, maintenance, engineering, and procurement teams to ensure timely execution. Timely and accurately reporting Maintenance KPIs. Allocate sufficient resources, including labour, materials, and tools, to maximize maintenance efficiency and manpower utilization.</p><p><br></p><p><strong><u>NATURE &amp; SCOPE:</u></strong></p><p>The main functions of this position are:</p><ul><li>Planning and Scheduling all Instrument Maintenance Jobs</li><li>Support in preparation and reporting of maintenance KPIs.</li><li>Effectively reporting of schedule Compliance, KPI parameters etc.</li><li>Report status of external jobs.</li><li>Single point of contact for contractors for external jobs.</li><li>Comply with NGHC Safety Standards.</li><li>Comply with NGHC contractors’ management system.</li><li>Manpower optimization and utilization.</li><li>Lead daily Operation and Maintenance coordination meeting.</li><li>Lead contractors Kick-Off meetings.</li><li>Interface with NGHC-MM and list out priorities, provide clear visibility on Hold for material orders.</li><li>Support on-call emergencies.</li><li>Ensure inventory control and balance for all instrument spare parts.</li></ul><p><br></p><p><strong><u>PRINCIPAL DUTIES AND RESPONSBILITIES:</u></strong></p><ul><li>Develop detailed maintenance schedules using software like <strong>SAP S/4Hana</strong>, <strong>MS Project</strong>, or other planning tools.</li><li>Domain expertise in SAP PM/maintenance modules; strong command of relevant SAP transactions and configuration.</li><li>Define work breakdown structures (WBS) and sequence activities efficiently.</li><li>Establish and maintain baseline schedules.</li><li>Identify and allocate manpower, equipment, tooling, spares and materials as per project needs.</li><li>Ensure optimal utilization of instrument resources to enhance productivity.</li><li>On-call support during plant emergencies, to plan any emergency maintenance activity.</li><li>Track and monitor the progress of electrical works against the schedule.</li><li>Generate weekly and monthly progress reports for NGHC management.</li><li>Identify delays, analyze root causes, and recommend corrective actions.</li><li>Ensure smooth coordination between different electrical activities and other disciplines.</li><li>Identify potential project risks (delays, resource shortages, design changes) and develop mitigation strategies.</li><li>Revise schedules as needed to accommodate unforeseen changes.</li><li>Monitor subcontractor performance to ensure adherence to Job timelines aligned with predetermined schedule.</li><li>Support in TA/SD job package preparation.</li><li>Act as Point of contact for external contractors.</li><li>Ability to act as SAP power user and Master Data specialist will be added advantage.</li><li>To prepare report based on KPIS.</li></ul><p><br></p><p><strong><u>PEOPLE MANAGEMENT:</u></strong></p><p>Act as single point of contact with contractors and external service providers.</p><p><br></p><p><strong><u>SKILLS / TECHNICAL KNOWLEDGE AREAS:</u></strong></p><ul><li>Demonstrated safe work skills</li><li>Experience: 7–10 years in Routine maintenance planning, Scheduling within petrochemical, or fertilizer and oil &amp; gas.</li><li>Ability to work collaboratively with various disciplines, Engineers, Plant managers to effectively schedule the activities.</li><li>Ability to work independently and complete tasks as scheduled is required</li><li>Experience of mentoring / coaching less experienced, Planners and Electrical technicians</li><li>Proficiency in Primavera P6, MS Project, SAP S4Hana, and ERP systems</li><li>Strong understanding of Instrument systems, control valves, analysers, Transmitters, vibration sensors, RTD, gauge, switches, flowmeters, electro-pneumatic positions for control valves, actuators, conductive limit detectors, etc.</li><li>Excellent analytical, problem-solving, and time-management skills.</li><li>Strong communication and teamwork abilities.</li><li>Negotiation skills.</li><li>Single point for contact with external contactors.</li></ul><p><br></p><p><strong><u>QUALIFICATIONS REQUIRED:</u></strong></p><ul><li>B.S. in Instrument Engineering or equivalent.</li></ul><p><strong><u>MINIMUM YEARS EXPERIENCE IN SIMILAR JOB ROLE:</u></strong></p><ul><li>7 - 12 years of relevant experience.</li></ul><p><br></p>

<p><strong>Redefining Sustainability | Innovating for the Future | Creating a Lasting Impact</strong></p><p><strong> </strong></p><p><strong>Botanica </strong>is a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing dedicated sustainable greenery across Red Sea Global’ s destinations ensuring careful integration of new species with local flora. </p><p><br></p><p>As a subsidiary, Botanica benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.</p><p><br></p><p>Spanning over 1 million square meters, driving our planet-first approach to sustainability. Since 2020, we have cultivated over 5 million plants, with an ambitious goal of 30 million by 2030, shaping the natural landscapes of The Red Sea &amp; Amaala. With a team of passionate professionals—40% from the local community—and an unwavering commitment to ecological harmony, we are pioneering new global benchmarks in sustainable development.</p><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Sustainability at Scale: Be part of a project that’s transforming landscapes and preserving biodiversity.</li><li>Innovate &amp; Grow: Work with industry experts in a fast-evolving environment.</li><li>Global Recognition: Join a company shaping the future of sustainable tourism and development.</li><li>Work in a Natural Paradise: Contribute to world-class projects in breathtaking locations.</li></ul><p><strong> </strong></p><p><strong>Be the Change. Join the World’s Most Visionary Developer</strong></p><p><br></p><p><strong>Job Purpose:</strong></p><ul><li>Act as the Operational General Manager's single point of control for planning, performance and transformation. The role owns the integrated business plan and operational planning cycle, the KPI scorecard and business unit performance reviews, cost and variance control (with Finance), the risk register, and the portfolio of strategic initiatives that grow Botanica's revenue streams and capabilities.</li></ul><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><p><em>Business Planning</em></p><ul><li>Coordinate the annual business plan and budget calendar with Finance and all departments; consolidate one integrated plan with figures, not assertions.</li><li>Maintain the financial and operational planning assumptions register and its version history.</li></ul><p><br></p><p><em>Strategy Execution &amp; Initiative Portfolio</em></p><ul><li>Run the portfolio of strategic initiatives (new revenue streams, capacity expansion, new client segments, digital and process improvement) with clear governance, schedules and stage gates.</li><li>Prepare and challenge business cases with Finance; track benefits after implementation.</li><li>Maintain decision and action logs for the leadership team and escalate slippage early.</li></ul><p><br></p><p><em>Business Unit Performance</em></p><ul><li>Run monthly business unit reviews covering revenue, margin, cost, productivity and service KPIs for each revenue stream.</li><li>Highlight under-performing streams or contracts and drive agreed recovery actions.</li></ul><p><br></p><p><em>Operational Planning &amp; S&amp;OP</em></p><ul><li>Run the monthly sales and operations planning (S&amp;OP) cycle: demand (Commercial), supply and capacity (Production), cost and cash (Finance).</li><li>Lead capacity, manpower and logistics/dispatch planning so that resources match commitments.</li></ul><p><br></p><p><em>Performance Management</em></p><ul><li>Design the KPI framework and cascade it from Botanica level to departments and sections.</li><li>Produce monthly performance packs and dashboards; facilitate monthly performance reviews chaired by the Operational General Manager.</li><li>Own the productivity measurement methodology so that figures are consistent and auditable.</li></ul><p><br></p><p><em>Cost Control &amp; Variance</em></p><ul><li>With Finance, track actual vs. plan by cost center and by contract; analyses variances to root cause and track corrective actions.</li><li>Maintain cost-to-complete and contract profitability forecasts for major contracts and initiatives.</li></ul><p><br></p><p><em>Risk, Governance &amp; Reporting</em></p><ul><li>Maintain the Botanica risk register and RAID log (risks, assumptions, issues, dependencies) with named owners and mitigations.</li><li>Prepare board papers and GCEO presentation packs; ensure every figure ties back to a confirmed data source.</li><li>Manage the initiative and capex portfolio: business cases, stage gates and post-implementation reviews.</li></ul><p><br></p><p><em>Leadership</em></p><ul><li>Lead the Planning &amp; Performance and Control sections (9 FTE per OD Finalized); build planning, data and project-control capability.</li><li>Deliver the fixed responsibilities of a Department Head (Section 11.1).</li></ul><p><br></p><p><em>Policies, Systems, Processes &amp; Standards</em></p><ul><li>Follow and enforce all relevant Botanica and RSG Group policies, delegation of authority (DoA), processes, standard operating procedures and instructions so that work is carried out in a controlled, auditable and consistent manner.</li></ul><p><br></p><p><em>Safety, Quality &amp; Environment</em></p><ul><li>Apply and champion the safety, quality and environmental management system (ISO 9001, ISO 14001, ISO 45001) and the compliance management system (ISO 37301) to ensure employee safety, legislative compliance, high-quality products and services, and a responsible environmental attitude.</li></ul><p><br></p><p><em>Continuous Improvement</em></p><ul><li>Identify and lead opportunities to improve the department's systems, processes and practices against international best practice, with a focus on cost reduction, productivity improvement and client value.</li></ul><p><br></p><p><strong>Job Requirements:</strong></p><p><br></p><p><strong>Qualification and Experience:</strong></p><ul><li>Bachelor's degree in Engineering, Business, Supply Chain or Finance; PMP, PgMP or MSP certification preferred.</li><li>Minimum 10 years in planning, project controls or PMO roles, of which at least 5 years leading a PMO.</li><li>Proven experience in business planning, performance management and transformation programmes in multi-business-unit organizations.</li></ul><p><br></p><p><strong>Skills</strong>:</p><ul><li>Programme governance, scheduling (Primavera P6 / MS Project) and stage-gate management.</li><li>Financial modelling, variance analysis and KPI design.</li><li>Data visualization and reporting (Excel, Power BI or equivalent).</li><li>Executive reporting and facilitation; fluent English, Arabic preferred.</li></ul><p><br></p><p><strong>Job Context:</strong></p><ul><li>The role sits at the centre of a business with several revenue streams and business units that share people, land, water and equipment. </li><li>The main challenge is keeping one version of the truth: plans, financial models and presentations must reconcile to confirmed data (manpower cost, store inventory, contracts register, landscape summary and approved board submissions). </li><li>Where sources conflict, the role must surface the conflict rather than smooth it over.</li></ul><p><br></p><p><strong>Functional (Technical) Competencies:</strong></p><ul><li>Integrated Performance Governance - Expert</li><li>Operational Planning &amp; Forecasting - Expert</li><li>Programme &amp; Change Management - Expert</li><li>Performance Monitoring &amp; Data Analysis - Advanced</li><li>Risk Management &amp; Control Mechanisms - Advanced</li><li>Resource Allocation &amp; Capacity Planning - Advanced</li><li>Reporting &amp; Dashboard Development - Advanced</li><li>Process Optimization &amp; Continuous Improvement - Advanced</li><li>Logistics &amp; Dispatch Planning - Intermediate</li></ul><p><br></p>

Job description:<br><br><p><strong>Redefining Sustainability | Innovating for the Future | Creating a Lasting Impact</strong></p><p><strong>&nbsp;</strong></p><p><strong>Botanica </strong>is a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing dedicated sustainable greenery across Red Sea Global’ s destinations ensuring careful integration of new species with local flora.</p><p>&nbsp;</p><p>As a subsidiary, Botanica benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.</p><p><strong>&nbsp;</strong></p><p>Spanning over&nbsp;1 million square meters, driving our&nbsp;planet-first approach&nbsp;to sustainability. Since&nbsp;2020, we have cultivated&nbsp;over 5 million plants, with an ambitious goal of&nbsp;30 million by 2030, shaping the natural landscapes of&nbsp;The Red Sea &amp; Amaala. With a team of passionate professionals—40% from the local community—and an unwavering commitment to&nbsp;ecological harmony, we are pioneering&nbsp;new global benchmarks&nbsp;in sustainable development.</p><p><strong>&nbsp;</strong></p><p><strong>Why Join Us?</strong></p><ul> <li>Sustainability at Scale: Be part of a project that’s transforming landscapes and preserving biodiversity.</li> <li>Innovate &amp; Grow: Work with industry experts in a fast-evolving environment.</li> <li>Global Recognition: Join a company shaping the future of sustainable tourism and development.</li> <li>Work in a Natural Paradise: Contribute to world-class projects in breathtaking locations.</li> </ul><p><strong>&nbsp;</strong></p><p><strong>Be the Change. Join the World’s Most Visionary Developer</strong></p><p><strong>&nbsp;</strong></p><p><strong>Job Purpose:</strong></p><ul> <li>Act as the Operational General Manager's single point of control for planning, performance and transformation. The role owns the integrated business plan and operational planning cycle, the KPI scorecard and business unit performance reviews, cost and variance control (with Finance), the risk register, and the portfolio of strategic initiatives that grow Botanica's revenue streams and capabilities.</li> </ul><p>&nbsp;</p><p><strong>Job Responsibilities:</strong></p><p>&nbsp;</p><p>Business Planning</p><ul> <li>Coordinate the annual business plan and budget calendar with Finance and all departments; consolidate one integrated plan with figures, not assertions.</li> <li>Maintain the financial and operational planning assumptions register and its version history.</li> </ul><p>&nbsp;</p><p>Strategy Execution &amp; Initiative Portfolio</p><ul> <li>Run the portfolio of strategic initiatives (new revenue streams, capacity expansion, new client segments, digital and process improvement) with clear governance, schedules and stage gates.</li> <li>Prepare and challenge business cases with Finance; track benefits after implementation.</li> <li>Maintain decision and action logs for the leadership team and escalate slippage early.</li> </ul><p>&nbsp;</p><p>Business Unit Performance</p><ul> <li>Run monthly business unit reviews covering revenue, margin, cost, productivity and service KPIs for each revenue stream.</li> <li>Highlight under-performing streams or contracts and drive agreed recovery actions.</li> </ul><p>&nbsp;</p><p>Operational Planning &amp; S&amp;OP</p><ul> <li>Run the monthly sales and operations planning (S&amp;OP) cycle: demand (Commercial), supply and capacity (Production), cost and cash (Finance).</li> <li>Lead capacity, manpower and logistics/dispatch planning so that resources match commitments.</li> </ul><p>&nbsp;</p><p>Performance Management</p><ul> <li>Design the KPI framework and cascade it from Botanica level to departments and sections.</li> <li>Produce monthly performance packs and dashboards; facilitate monthly performance reviews chaired by the Operational General Manager.</li> <li>Own the productivity measurement methodology so that figures are consistent and auditable.</li> </ul><p>&nbsp;</p><p>Cost Control &amp; Variance</p><ul> <li>With Finance, track actual vs. plan by cost center and by contract; analyses variances to root cause and track corrective actions.</li> <li>Maintain cost-to-complete and contract profitability forecasts for major contracts and initiatives.</li> </ul><p>&nbsp;</p><p>Risk, Governance &amp; Reporting</p><ul> <li>Maintain the Botanica risk register and RAID log (risks, assumptions, issues, dependencies) with named owners and mitigations.</li> <li>Prepare board papers and GCEO presentation packs; ensure every figure ties back to a confirmed data source.</li> <li>Manage the initiative and capex portfolio: business cases, stage gates and post-implementation reviews.</li> </ul><p>&nbsp;</p><p>Leadership</p><ul> <li>Lead the Planning &amp; Performance and Control sections (9 FTE per OD Finalized); build planning, data and project-control capability.</li> <li>Deliver the fixed responsibilities of a Department Head (Section 11.1).</li> </ul><p>&nbsp;</p><p>Policies, Systems, Processes &amp; Standards</p><ul> <li>Follow and enforce all relevant Botanica and RSG Group policies, delegation of authority (DoA), processes, standard operating procedures and instructions so that work is carried out in a controlled, auditable and consistent manner.</li> </ul><p>&nbsp;</p><p>Safety, Quality &amp; Environment</p><ul> <li>Apply and champion the safety, quality and environmental management system (ISO 9001, ISO 14001, ISO 45001) and the compliance management system (ISO 37301) to ensure employee safety, legislative compliance, high-quality products and services, and a responsible environmental attitude.</li> </ul><p>&nbsp;</p><p>Continuous Improvement</p><ul> <li>Identify and lead opportunities to improve the department's systems, processes and practices against international best practice, with a focus on cost reduction, productivity improvement and client value.</li> </ul><p>&nbsp;</p><p><strong>Job Requirements:</strong></p><p>&nbsp;</p><p><strong>Qualification and Experience:</strong></p><ul> <li>Bachelor's degree in Engineering, Business, Supply Chain or Finance; PMP, PgMP or MSP certification preferred.</li> <li>Minimum 10 years in planning, project controls or PMO roles, of which at least 5 years leading a PMO.</li> <li>Proven experience in business planning, performance management and transformation programmes in multi-business-unit organizations.</li> </ul><p>&nbsp;</p><p><strong>Skills</strong>:</p><ul> <li>Programme governance, scheduling (Primavera P6 / MS Project) and stage-gate management.</li> <li>Financial modelling, variance analysis and KPI design.</li> <li>Data visualization and reporting (Excel, Power BI or equivalent).</li> <li>Executive reporting and facilitation; fluent English, Arabic preferred.</li> </ul><p>&nbsp;</p><p><strong>Job Context:</strong></p><ul> <li>The role sits at the centre of a business with several revenue streams and business units that share people, land, water and equipment.</li> <li>The main challenge is keeping one version of the truth: plans, financial models and presentations must reconcile to confirmed data (manpower cost, store inventory, contracts register, landscape summary and approved board submissions).</li> <li>Where sources conflict, the role must surface the conflict rather than smooth it over.</li> </ul><p>&nbsp;</p><p><strong>Functional (Technical) Competencies:</strong></p><ul> <li>Integrated Performance Governance - Expert</li> <li>Operational Planning &amp; Forecasting - Expert</li> <li>Programme &amp; Change Management - Expert</li> <li>Performance Monitoring &amp; Data Analysis - Advanced</li> <li>Risk Management &amp; Control Mechanisms - Advanced</li> <li>Resource Allocation &amp; Capacity Planning - Advanced</li> <li>Reporting &amp; Dashboard Development - Advanced</li> <li>Process Optimization &amp; Continuous Improvement - Advanced</li> <li>Logistics &amp; Dispatch Planning - Intermediate</li></ul>

Job description:<br><br><p><strong>Redefining Sustainability | Innovating for the Future | Creating a Lasting Impact</strong></p><p><strong>&nbsp;</strong></p><p><strong>Botanica </strong>is a subsidiary of Red Sea Global and is part of the Red Sea Global Group of companies. We specialize in providing dedicated sustainable greenery across Red Sea Global’ s destinations ensuring careful integration of new species with local flora.</p><p>&nbsp;</p><p>As a subsidiary, Botanica benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.</p><p><strong>&nbsp;</strong></p><p>Spanning over&nbsp;1 million square meters, driving our&nbsp;planet-first approach&nbsp;to sustainability. Since&nbsp;2020, we have cultivated&nbsp;over 5 million plants, with an ambitious goal of&nbsp;30 million by 2030, shaping the natural landscapes of&nbsp;The Red Sea &amp; Amaala. With a team of passionate professionals—40% from the local community—and an unwavering commitment to&nbsp;ecological harmony, we are pioneering&nbsp;new global benchmarks&nbsp;in sustainable development.</p><p><strong>&nbsp;</strong></p><p><strong>Why Join Us?</strong></p><ul> <li>Sustainability at Scale: Be part of a project that’s transforming landscapes and preserving biodiversity.</li> <li>Innovate &amp; Grow: Work with industry experts in a fast-evolving environment.</li> <li>Global Recognition: Join a company shaping the future of sustainable tourism and development.</li> <li>Work in a Natural Paradise: Contribute to world-class projects in breathtaking locations.</li> </ul><p><strong>&nbsp;</strong></p><p><strong>Be the Change. Join the World’s Most Visionary Developer</strong></p><p><strong>&nbsp;</strong></p><p><strong>Job Purpose:</strong></p><ul> <li>Act as the Operational General Manager's single point of control for planning, performance and transformation. The role owns the integrated business plan and operational planning cycle, the KPI scorecard and business unit performance reviews, cost and variance control (with Finance), the risk register, and the portfolio of strategic initiatives that grow Botanica's revenue streams and capabilities.</li> </ul><p>&nbsp;</p><p><strong>Job Responsibilities:</strong></p><p>&nbsp;</p><p>Business Planning</p><ul> <li>Coordinate the annual business plan and budget calendar with Finance and all departments; consolidate one integrated plan with figures, not assertions.</li> <li>Maintain the financial and operational planning assumptions register and its version history.</li> </ul><p>&nbsp;</p><p>Strategy Execution &amp; Initiative Portfolio</p><ul> <li>Run the portfolio of strategic initiatives (new revenue streams, capacity expansion, new client segments, digital and process improvement) with clear governance, schedules and stage gates.</li> <li>Prepare and challenge business cases with Finance; track benefits after implementation.</li> <li>Maintain decision and action logs for the leadership team and escalate slippage early.</li> </ul><p>&nbsp;</p><p>Business Unit Performance</p><ul> <li>Run monthly business unit reviews covering revenue, margin, cost, productivity and service KPIs for each revenue stream.</li> <li>Highlight under-performing streams or contracts and drive agreed recovery actions.</li> </ul><p>&nbsp;</p><p>Operational Planning &amp; S&amp;OP</p><ul> <li>Run the monthly sales and operations planning (S&amp;OP) cycle: demand (Commercial), supply and capacity (Production), cost and cash (Finance).</li> <li>Lead capacity, manpower and logistics/dispatch planning so that resources match commitments.</li> </ul><p>&nbsp;</p><p>Performance Management</p><ul> <li>Design the KPI framework and cascade it from Botanica level to departments and sections.</li> <li>Produce monthly performance packs and dashboards; facilitate monthly performance reviews chaired by the Operational General Manager.</li> <li>Own the productivity measurement methodology so that figures are consistent and auditable.</li> </ul><p>&nbsp;</p><p>Cost Control &amp; Variance</p><ul> <li>With Finance, track actual vs. plan by cost center and by contract; analyses variances to root cause and track corrective actions.</li> <li>Maintain cost-to-complete and contract profitability forecasts for major contracts and initiatives.</li> </ul><p>&nbsp;</p><p>Risk, Governance &amp; Reporting</p><ul> <li>Maintain the Botanica risk register and RAID log (risks, assumptions, issues, dependencies) with named owners and mitigations.</li> <li>Prepare board papers and GCEO presentation packs; ensure every figure ties back to a confirmed data source.</li> <li>Manage the initiative and capex portfolio: business cases, stage gates and post-implementation reviews.</li> </ul><p>&nbsp;</p><p>Leadership</p><ul> <li>Lead the Planning &amp; Performance and Control sections (9 FTE per OD Finalized); build planning, data and project-control capability.</li> <li>Deliver the fixed responsibilities of a Department Head (Section 11.1).</li> </ul><p>&nbsp;</p><p>Policies, Systems, Processes &amp; Standards</p><ul> <li>Follow and enforce all relevant Botanica and RSG Group policies, delegation of authority (DoA), processes, standard operating procedures and instructions so that work is carried out in a controlled, auditable and consistent manner.</li> </ul><p>&nbsp;</p><p>Safety, Quality &amp; Environment</p><ul> <li>Apply and champion the safety, quality and environmental management system (ISO 9001, ISO 14001, ISO 45001) and the compliance management system (ISO 37301) to ensure employee safety, legislative compliance, high-quality products and services, and a responsible environmental attitude.</li> </ul><p>&nbsp;</p><p>Continuous Improvement</p><ul> <li>Identify and lead opportunities to improve the department's systems, processes and practices against international best practice, with a focus on cost reduction, productivity improvement and client value.</li> </ul><p>&nbsp;</p><p><strong>Job Requirements:</strong></p><p>&nbsp;</p><p><strong>Qualification and Experience:</strong></p><ul> <li>Bachelor's degree in Engineering, Business, Supply Chain or Finance; PMP, PgMP or MSP certification preferred.</li> <li>Minimum 10 years in planning, project controls or PMO roles, of which at least 5 years leading a PMO.</li> <li>Proven experience in business planning, performance management and transformation programmes in multi-business-unit organizations.</li> </ul><p>&nbsp;</p><p><strong>Skills</strong>:</p><ul> <li>Programme governance, scheduling (Primavera P6 / MS Project) and stage-gate management.</li> <li>Financial modelling, variance analysis and KPI design.</li> <li>Data visualization and reporting (Excel, Power BI or equivalent).</li> <li>Executive reporting and facilitation; fluent English, Arabic preferred.</li> </ul><p>&nbsp;</p><p><strong>Job Context:</strong></p><ul> <li>The role sits at the centre of a business with several revenue streams and business units that share people, land, water and equipment.</li> <li>The main challenge is keeping one version of the truth: plans, financial models and presentations must reconcile to confirmed data (manpower cost, store inventory, contracts register, landscape summary and approved board submissions).</li> <li>Where sources conflict, the role must surface the conflict rather than smooth it over.</li> </ul><p>&nbsp;</p><p><strong>Functional (Technical) Competencies:</strong></p><ul> <li>Integrated Performance Governance - Expert</li> <li>Operational Planning &amp; Forecasting - Expert</li> <li>Programme &amp; Change Management - Expert</li> <li>Performance Monitoring &amp; Data Analysis - Advanced</li> <li>Risk Management &amp; Control Mechanisms - Advanced</li> <li>Resource Allocation &amp; Capacity Planning - Advanced</li> <li>Reporting &amp; Dashboard Development - Advanced</li> <li>Process Optimization &amp; Continuous Improvement - Advanced</li> <li>Logistics &amp; Dispatch Planning - Intermediate</li></ul>

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

NEOM Green Hydrogen Company Limited (NGHC):NEOM Green Hydrogen Company (NGHC) is on a mission to make a carbon-free, climate-safe future a reality. We are building the world’s largest plant to produce green ammonia at scale, providing humankind with a cost-efficient solution that will accelerate the worldwide green hydrogen economy. Located in NEOM and supporting Saudi Arabia’s Vision 2030, NGHC will be integrating up to 4GW of onshore solar and wind energy to supply up to 650 tons of green ammonia per day for transportation globally. Operations will go onstream in 2026. NGHC brings together the technology, operational efficiency and know-how of ACWA Power, Air Products and NEOM in a joint-venture partnership with over 80 years of combined experience in the fields of hydrogen, energy, renewables and global networks.<br>JOB DETAILS:Division: NGHC Operations. REPORTS TO: NGHC Instrument Supervisor. LIAISE/COOPERATE WITH: Air Products, External EPCs, Suppliers, NGHC Operation Directors, Operations and Maintenance Staff.<br>POSITION SUMMARY:This position will be part of NGHC (Neom Green Hydrogen Company) Maintenance group. Will be based in Neom Region. Plan and schedule maintenance activities, coordinating with operations, maintenance, engineering, and procurement teams to ensure timely execution. Timely and accurately reporting Maintenance KPIs. Allocate sufficient resources, including labour, materials, and tools, to maximize maintenance efficiency and manpower utilization.<br>NATURE & SCOPE:The main functions of this position are:Planning and Scheduling all Instrument Maintenance Jobs Support in preparation and reporting of maintenance KPIs. Effectively reporting of schedule Compliance, KPI parameters etc. Report status of external jobs. Single point of contact for contractors for external jobs. Comply with NGHC Safety Standards. Comply with NGHC contractors’ management system. Manpower optimization and utilization. Lead daily Operation and Maintenance coordination meeting. Lead contractors Kick-Off meetings. Interface with NGHC-MM and list out priorities, provide clear visibility on Hold for material orders. Support on-call emergencies. Ensure inventory control and balance for all instrument spare parts.<br>PRINCIPAL DUTIES AND RESPONSBILITIES:Develop detailed maintenance schedules using software like SAP S/4Hana, MS Project, or other planning tools. Domain expertise in SAP PM/maintenance modules; strong command of relevant SAP transactions and configuration. Define work breakdown structures (WBS) and sequence activities efficiently. Establish and maintain baseline schedules. Identify and allocate manpower, equipment, tooling, spares and materials as per project needs. Ensure optimal utilization of instrument resources to enhance productivity. On-call support during plant emergencies, to plan any emergency maintenance activity. Track and monitor the progress of electrical works against the schedule. Generate weekly and monthly progress reports for NGHC management. Identify delays, analyze root causes, and recommend corrective actions. Ensure smooth coordination between different electrical activities and other disciplines. Identify potential project risks (delays, resource shortages, design changes) and develop mitigation strategies. Revise schedules as needed to accommodate unforeseen changes. Monitor subcontractor performance to ensure adherence to Job timelines aligned with predetermined schedule. Support in TA/SD job package preparation. Act as Point of contact for external contractors. Ability to act as SAP power user and Master Data specialist will be added advantage. To prepare report based on KPIS.<br>PEOPLE MANAGEMENT:Act as single point of contact with contractors and external service providers.<br>SKILLS / TECHNICAL KNOWLEDGE AREAS:Demonstrated safe work skills Experience: 7–10 years in Routine maintenance planning, Scheduling within petrochemical, or fertilizer and oil & gas. Ability to work collaboratively with various disciplines, Engineers, Plant managers to effectively schedule the activities. Ability to work independently and complete tasks as scheduled is required Experience of mentoring / coaching less experienced, Planners and Electrical technicians Proficiency in Primavera P6, MS Project, SAP S4Hana, and ERP systems Strong understanding of Instrument systems, control valves, analysers, Transmitters, vibration sensors, RTD, gauge, switches, flowmeters, electro-pneumatic positions for control valves, actuators, conductive limit detectors, etc. Excellent analytical, problem-solving, and time-management skills. Strong communication and teamwork abilities. Negotiation skills. Single point for contact with external contactors.<br>QUALIFICATIONS REQUIRED:B. S. in Instrument Engineering or equivalent. MINIMUM YEARS EXPERIENCE IN SIMILAR JOB ROLE:7 - 12 years of relevant experience.

<p><strong>About NGHC</strong></p><p>Air Products, ACWA Power, and NEOM have partnered to develop an $8.5 billion green hydrogen-based ammonia production facility in NEOM. The project integrates renewable solar, wind, and storage power to produce green ammonia for global export, with operations scheduled to commence in 2026.</p><p><br></p><p><strong>Position Summary</strong></p><p>The ASU &amp; Utilities Control Room Operator is responsible for the day-to-day operation of the Air Separation Unit (ASU) production process and Utilities plants, including Air Separation Unit, GAN supply pipeline, LIN storage tanks and vaporizers, LIN loading station, CW systems, DW systems, and Instrument Air (IA) plant.</p><p>The role ensures operations are carried out in accordance with company safety policies and site-specific procedures to achieve reliability, efficiency, and productivity targets while maintaining safe plant operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Plant Operations</strong></p><ul><li>Operate and monitor the ASU and Utilities plants safely and reliably in accordance with NGHC standards.</li><li>Supervise DCS, data acquisition, and alarm management systems, responding to both normal and abnormal operating conditions.</li><li>Troubleshoot plant operating conditions, customer demand changes, and process optimization opportunities.</li><li>Perform daily and monthly operational routines in accordance with operating procedures, maintenance manuals, and safety requirements.</li><li>Monitor operational KPIs to ensure plant performance objectives are achieved.</li><li>Provide operational support during plant shutdown activities.</li></ul><p><strong>Health, Safety &amp; Compliance</strong></p><ul><li>Promote and maintain a strong safety culture with a commitment to achieving zero lost-time injuries.</li><li>Ensure compliance with EH&amp;S standards during all operational activities.</li><li>Participate actively in NGHC safety programs and enforce safe work practices.</li><li>Understand and execute the Emergency Response Plan, taking appropriate action to protect personnel and ensure safe plant shutdown when required.</li><li>Qualify as a Safe Work Permit Issuer and Confined Space Supervisor, issuing permits as required.</li></ul><p><strong>Operations Support &amp; Communication</strong></p><ul><li>Act as the primary point of contact for daily operational communication with H₂ and NH₃ production units.</li><li>Build and maintain effective relationships with customers and internal stakeholders.</li><li>Maintain housekeeping standards within the control room.</li><li>Assist with updating operating procedures.</li><li>Contribute to maintaining site management systems, including MOC, BPs, SWIMs, and JSAs.</li><li>Maintain a positive attitude and support continuous improvement initiatives.</li></ul><p><strong>Training &amp; Development</strong></p><ul><li>Provide training and coaching to new operators.</li><li>Complete all required operational training and successfully pass scheduled competency validation reviews.</li><li>Act as a trainer for newly assigned operators.</li></ul><p><br></p><p><strong>Qualifications &amp; Experience:</strong></p><p><br></p><p><strong>Education</strong></p><ul><li>High school diploma in a technical discipline or equivalent experience.</li></ul><p><br></p><p><strong>Experience</strong></p><ul><li>Minimum <strong>5 years</strong> of experience in ASU and/or Utilities plant DCS operations.</li><li>Experience working in a similar operational role within industrial process plants.</li></ul><p><br></p><p><strong>Skills &amp; Technical Knowledge</strong></p><ul><li>Strong commitment to safety and operational excellence.</li><li>Experience interpreting PFDs, P&amp;IDs, Single Line Diagrams, and Shutdown Matrices.</li><li>Knowledge of Work Permit systems, Confined Space Entry, and Lockout/Tagout (LOTO).</li><li>Basic computer proficiency, including Microsoft Word, Excel, and Outlook.</li><li>Ability to work independently in a control room environment.</li><li>Strong prioritization and decision-making skills.</li><li>Good command of written and spoken English.</li><li>Team-oriented, proactive, honest, and eager to learn.</li><li>Willingness to work rotating shifts, including nights, weekends, and holidays, and participate in an on-call rotation.</li><li>Technical school qualification, plant maintenance experience, and ASU &amp; Utilities plant experience are considered an advantage.</li></ul><p><br></p>

NEOM Green Hydrogen Company Limited (NGHC) NEOM Green Hydrogen Company (NGHC) is on a mission to make a carbon-free, climate-safe future a reality. We are building the world’s largest plant to produce green ammonia at scale, providing humankind with a cost-efficient solution that will accelerate the worldwide green hydrogen economy. Located in NEOM and supporting Saudi Arabia’s Vision 2030, NGHC will be integrating up to 4GW of onshore solar and wind energy to supply up to 650 tons of green ammonia per day for transportation globally. Operations will go onstream in 2026. NGHC brings together the technology, operational efficiency and know-how of ACWA Power, Air Products and NEOM in a joint-venture partnership with over 80 years of combined experience in the fields of hydrogen, energy, renewables and global networks.<br>JOB DETAILSDivision: NGHC Operations. REPORTS TO: NH3 Plant Manager. LIAISE/COOPERATE WITH: Plant operation staff, maintenance Technicians, Technical Support Teams and contractors.<br>POSITION SUMMARYResponsible for the day-to-day operation of the NH3 Unit, which includes the operation and control: of the NH3 production, storage tanks and the loading process. The incumbent shall operate in accordance with company safety policies and site-specific procedures to ensure reliability, efficiency and productivity goals are met. Based in Neom, the position reports to NH3 Plant Manager.<br>NATURE & SCOPEThe main functions of this position are:<br>SAFETY FIRST, nothing is more important than safety, being fully aligned with all EH&S standards to achieve the goal of zero (0) lost time injuries in the NH3 production unit. Supervise DCS, data acquisition and alarm management systems, responding to normal and abnormal operating conditions of the plant to ensure quality, safety, efficiency, and production goals are met. Troubleshoot, respond to operating conditions, respond to customer order rates, and process optimization. Perform daily/monthly routines in accordance with operation and maintenance manuals, procedures, safety policies, and site-specific requirements. Candidates will be required to meet training requirements and successfully pass scheduled validation reviews. Actively participate in NGHC safety programs, promote, and enforce safety rules and good housekeeping methods. Act as a point of contact for daily operational communications with the operators of the other production units, H2, ASU and Utilities plants. Build and maintain a good relationship with all customers and stakeholders to ensure close cooperation. Understand the detailed Emergency Response Plan, accept authority in an emergency to take all steps necessary to protect personnel, and ensure safe operation or plant shut down. It is required to be qualified as a safe work permit issuer and confined space supervisor. Will issue work permits or act as a confined space supervisor when there is a requirement. Will be responsible of overall housekeeping in the control room. Will work rotating shifts. Will be on call during certain periods of time. Assist in updating operating procedures as required. KPIs follow up to ensure operation performance. Strong commitment to team building, integrity, and diversity. Provide shutdown support leading the operation activities. Provide training to new operators. Contribute to maintaining site management systems, e.g. MOC, BPs, SWIMs, JSAsHave a positive attitude.<br>PRINCIPAL DUTIES AND RESPONSBILITIES:The position is responsible for the safe and reliable operation of the NH3 production, storage tanks and the loading process following the NGHC standards. Will monitor compliance with EH&S standards for all daily activities performed at the plant. Will develop and update operation procedures. Will develop a relevant role in daily operational communications other production units.<br>PEOPLE MANAGEMENT:Will act as a new operator’s trainer.<br>SKILLS / TECHNICAL KNOWLEDGE AREAS:High school diploma in a technical discipline or equivalent experience Candidate must possess a strong safety focus and background. More than 5 years of experience in production plants DCS operation. Experience in handling PFDs, P&IDs, Single Line Diagrams and Shutdown Matrix. Basic computer proficiency and software knowledge, including Microsoft Word, Excel, and Outlook. Strong knowledge of work permits, confined spaces and LOTO. Must be willing to work 8-hr rotating shifts, including nights, weekends, and holidays. Must be willing to be on call. Ability to work alone in a control room. Ability to set priorities. Good command of written and spoken English. Proactive, honest, teamwork and hard working Be enthusiastic and willing to learn. Degree in a technical school is a plus. Plant maintenance experience is a plus. NH3 production experience is a plus.<br>QUALIFICATIONS REQUIREDHigh school diploma in a technical discipline and a minimum of 5 years of related plant operation experience in the industrial gas, chemical, refining and or related industry.

Redefining Land, Air, and Sea Travel… Elevating Destinations.<br>Coastal Transportation Services Co., a Red Sea Global Subsidiary<br>Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing mobility services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.<br>Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining mobility. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable mobility solutions.<br>We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.<br>Join our visionary team and help shape the future of mobility!<br>Job Purpose:This supervisory role involves working within a 24/7 shift system to lead a team, assist with vessel berthing, and support marina operations. Strong communication, presentation, and reporting skills are essential, along with the ability to work night shifts. The position requires clear communication, initiative, and problem-solving abilities. Responsibilities include leading dockside assistance for guest movements, assigning visitor berths independently, and responding to emergencies to ensure the safety of the marina and vessel assets.<br>Job Responsibilities:<br>Pre-opening Support the on-the-job training of junior dockhands. A strong focus on maintenance and fault-finding is essential to support the creation of a snagging list for the marina prior to handover and acceptance. Supporting the creation of schedules and basic reporting functions. Supports the development of site-specific SOPs by providing feedback and adjustments, collaborating with management to enhance team training. Any other duties that may be assigned from time to time as directed by the Supervisor or Manager. Notifies the manager of any concerns regarding the marina. Adopting a flexible approach towards working times as may be reasonably required to properly fulfill their duties. Ensure that vessels in the marina are securely moored and protected from damage at all times, and communicate with the captains and crew as needed.<br>Operational Assisting guests and crew with services they may reasonably request. Leading the routine checks, cleaning, and maintenance of the pontoons, marina workboats, and marina facilities. Leading the cleaning and washing of vessels according to roster and operational requirements, ensuring adherence to SOPs and monitoring the use of company resources. Cleaning and tidying the marina and jetties, removing litter from the sea, and emptying garbage bins. Managing inventory, ensuring safe storage, and using the correct cleaning chemicals for the right incidents while following product instructions and usage procedures. Strong foundational maintenance skills to assist with marina upkeep and demonstrate initiative in carrying out repairs. Assess the cleanliness of the marina and proactively lead the cleaning and polishing of fittings and fixtures as required. Ensuring that all public areas are always clean, tidy, and presentable. Driving club cars for passengers, luggage, and garbage duties. Daily, weekly, and accident reporting using diaries and administrative forms, as well as adequate computer skills for marina management reporting. Active involvement in all training programs and learning additional skills, championing customer service training programs. Supervising operations at marina fuel docks and handling fuel payments. Leading the dockhand team in support of vessel movements, line handling, and rescue initiatives. Operating the marina workboat (with the correct license and proven skills) to support berthing, emergency procedures, and any necessary towing. Assisting at special events, exhibitions, and promotions. Championing all health, safety, and environmental policies along with all company guidelines. Ensuring adherence to these by everyone and reporting any variances to the marina management team. Able to apply the knowledge of RSG processes to other marinas if required. Ensure that all marina rules and regulations are followed, educate yacht crew as needed, support the proactive resolution of basic infractions, and maintain records of these in reports to the manager. During periods of inclement weather, additional shifts will be scheduled, or alternatively, workers will remain on call in case of an emergency. Showing no restraint in order to save life or property in the event of an emergency, following company ERP and protocols.<br>Job Requirements:<br>Qualifications & Experience:A solid secondary education. Experience in the Middle East, particularly in KSA, would be advantageous. Ability to work physically outdoors while carrying up to 23 kg. Able to swim or move safely through the water for 50 m. First Aid Training. Basic firefighting knowledge and prior training are preferred. Previous experience in a marina, yachting, or watersports environment, along with knowledge of marina equipment.<br>Skills:Good communication skills and clear handwriting. Ability to communicate using UHF and/or VHF with yachting vocabulary. A positive attitude and a customer-centered approach. Well-organized.<br>Job Context:This is a position for those with marina or yachting/watersports knowledge who are able to be shifted independently.

<ol><li><p>Shift and Terminal Operations</p></li></ol><ul><li><p>Lead container and general cargo terminal activity during the shift, maintaining focus on safety, productivity, service and cost control.</p></li><li><p>Deliver daily operational KPIs and promptly escalate issues that may affect safety, vessel performance, yard performance or customer commitments.</p></li><li><p>Ensure adequate deployment of equipment operators, Rigger 1s, rigging crews, supervisors and field manpower across vessel, yard, gate and customs activities.</p></li><li><p>Review daily rosters and work allocation to support efficient manpower use and controlled overtime.</p></li><li><p>Ensure final resource deployment is as per the planned deployment, resources allocated as assigned.</p></li><li><p>Ensure vessel berthing, cargo operations and sailing activities are supported in line with the operational plan.</p></li><li><p>Make timely operational adjustments where conditions change and escalate significant deviations to the Execution Manager.</p></li></ul><ol><li><p>Lifting and Rigging Oversight</p></li></ol><ul><li><p>Provide competent shift-level oversight of Rigger 1s and lifting teams engaged in cargo handling, heavy lifts, breakbulk and general cargo operations.</p></li><li><p>Confirm that each lift has the required approved lift plan, risk assessment, method statement, permits and toolbox talk before work starts.</p></li><li><p>Verify load weight, centre of gravity, lifting points, rigging arrangement, sling angles, working load limits, crane capacity and operating radius against the approved lifting documents.</p></li><li><p>Ensure lifting accessories are correctly selected, compatible, certified, identifiable, within inspection date and visually checked before use.</p></li><li><p>Confirm that crane operators, riggers, banksmen and lifting supervisors understand their roles, communication method, exclusion zone and stop-work arrangements.</p></li><li><p>Oversee rigging, connection, trial lift, load control, landing and de-rigging, ensuring loads remain stable and personnel remain clear of suspended loads and pinch points.</p></li><li><p>Stop any lifting operation where the plan, equipment, competence, weather, ground conditions, visibility or communication is inadequate or unsafe.</p></li><li><p>Ensure deviations from an approved lifting arrangement are not made without review and approval through the applicable lifting process.</p></li><li><p>Coordinate safe handling of abnormal, oversized, high-value or critical cargo and escalate lifts outside the role holder’s authority.</p></li></ul><ol><li><p>Rigger 1 Team Supervision</p></li></ol><ul><li><p>Assign Rigger 1s and rigging personnel according to cargo type, lift complexity, competence and shift priorities.</p></li><li><p>Check that Rigger 1 qualifications and supporting competency records remain valid for the duties assigned.</p></li><li><p>Monitor rigging standards in the field and coach personnel on safe equipment selection, hitch configuration, load control, signaling and housekeeping.</p></li><li><p>Ensure pre-use checks are completed and defective, damaged or uncertified lifting gear is removed from service, tagged and quarantined.</p></li><li><p>Lead or support practical briefings, toolbox talks and lessons learned following lifting observations, near misses or incidents.</p></li><li><p>Identify development needs and coordinate refresher training, reassessment or mentoring with the responsible training function.</p></li></ul><ol><li><p>Safety, Compliance and Incident Management</p></li></ol><ul><li><p>Ensure operations comply with approved SOPs, work instructions, lifting procedures and applicable HSSE requirements.</p></li><li><p>Lead shift safety talks and toolbox talks and confirm controls are understood before operational work begins.</p></li><li><p>Work with HSSE on accidents, incidents, near misses, equipment damage and unsafe conditions, preserving evidence and supporting investigations.</p></li><li><p>Observe and report terminal damage or changing conditions that may affect lifting, traffic movement, personnel safety or productivity.</p></li><li><p>Promote a positive stop-work culture and ensure work resumes only after hazards and control gaps have been addressed.</p></li><li><p>Apply performance and disciplinary processes fairly and consistently in accordance with company policy.</p></li></ul><ol><li><p>People, Performance and Improvement</p></li></ol><ul><li><p>Manage shift performance, attendance, welfare, coaching, appraisal and development of assigned personnel.</p></li><li><p>Forecast multi-skill operator and rigging training needs and coordinate requirements with the responsible teams.</p></li><li><p>Measure performance against agreed criteria, procedures and operational targets.</p></li><li><p>Develop and improve SOPs, work instructions, KPIs, interfaces and safe systems of work for waterside and landside operations.</p></li><li><p>Lead continuous improvement actions that increase safety, equipment utilisation, cargo flow and operational reliability.</p></li></ul><ol><li><p>Coordination and Stakeholder Management</p></li></ol><ul><li><p>Liaise with Planning, Port Control, HSSE, Technical Services, Maintenance and other support teams to maintain safe and efficient operations.</p></li><li><p>Coordinate with shipping lines, vessel representatives, agents and contractors regarding cargo readiness, lifting requirements, delays and operational constraints.</p></li><li><p>Coordinate with Customs and relevant authorities on daily operational matters within the role’s responsibility.</p></li><li><p>Maintain clear shift handovers covering vessel status, yard status, lifting activities, equipment condition, manpower, restrictions and outstanding actions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Knowledge, Skills and Experience</p><ul><li><p>More than 10 years of terminal, port, marine logistics or comparable cargo operations experience.</p></li><li><p>Minimum 5 years in a supervisory or management role covering waterside and landside operations.</p></li><li><p>Demonstrated experience supervising rigging teams and lifting activities involving breakbulk, general cargo and heavy or abnormal loads.</p></li><li><p>Practical knowledge of lift plans, rigging arrangements, load weights and centres of gravity, sling angles, WLL/SWL, de-rating, crane charts and exclusion zones.</p></li><li><p>Ability to inspect lifting accessories before use and identify defects, certification gaps and incorrect equipment selection.</p></li><li><p>Experience with operational start-up, process mapping, SOPs, work instructions, risk controls and continuous improvement.</p></li><li><p>Strong leadership, decision-making, communication, stakeholder management and incident-response skills.</p></li><li><p>Ability to train, coach and assess operational behaviour in the field.</p></li></ul><p>Mandatory Qualifications</p><ul><li><p>Valid Rigger 1 qualification/certification recognised by the company and applicable project or site requirements.</p></li><li><p>Bachelor’s degree in port, terminal, logistics, engineering or related studies, or equivalent relevant operational experience.</p></li><li><p>Valid training in lifting and rigging safety, banksman/signaling and lifting gear inspection appropriate to assigned duties.</p></li><li><p>Required company safety, permit-to-work and emergency-response training.</p></li></ul><p>Preferred</p><ul><li><p>Experience with mobile harbour cranes, vessel cranes, mobile cranes and varied breakbulk or project cargo.</p></li><li><p>Experience reviewing lift plans, method statements and lifting risk assessments.</p></li><li><p>English required; Arabic capability is advantageous.</p></li></ul>