Call Center Jobs - Eastern Province Saudi

<h3>About International Schools Group (ISG)</h3><p>International Schools Group (ISG) is a multicultural organization of accredited schools in the Kingdom of Saudi Arabia, offering a challenging world-class education. Committed to its mission, ISG inspires innovation and compassionate action. Driven by district guiding principles and strategic priorities, ISG schools are student-centered, with a shared focus complemented by the diversity of the community and curricular frameworks. These frameworks include American state and national standards, the National Curriculum for England, International Baccalaureate, Advanced Placement, iGCSE, and A-Level. ISG is dedicated to providing a safe, inclusive, and supportive environment where every student is protected, valued, and able to thrive. Safeguarding and student well-being are shared responsibilities across the organization and are central to ISG's commitment to High-Quality Learning, Wellbeing and Belonging, and Professional Excellence.</p><h3>The Role of Safeguarding and Well-being Lead</h3><p>The Safeguarding and Well-being Lead provides district-level leadership and professional guidance for the development, implementation, monitoring, and continuous improvement of ISG's Central Child Protection Strategy and safeguarding systems. This full-time position is based in Al Khobar, Eastern region. Working collaboratively with the Superintendent's Office, school leadership, HR, and relevant departments, the role supports consistent safeguarding practices across all campuses, strengthens prevention and early identification systems, and offers guidance in responding to child protection concerns and incidents. The position also leads district-wide safeguarding awareness and training initiatives, monitors emerging risks and trends, and supports schools in developing effective approaches to student protection and well-being. Through collaboration, consultation, and continuous improvement, the Safeguarding and Well-being Lead promotes a culture of safety, accountability, professional responsibility, and care throughout ISG.</p><h3>Key Responsibilities</h3><ul><li>Lead the development, implementation, monitoring, and continuous improvement of the ISG Central Child Protection Strategy, ensuring alignment with ISG policies and regulatory requirements.</li><li>Collaborate with the Superintendent's Office, school leadership, HR, and relevant departments to promote consistent safeguarding practices across all campuses.</li><li>Identify systemic safeguarding risks, evaluate existing practices, and recommend preventative and corrective measures.</li><li>Oversee the district's safeguarding reporting system (MyConcern), including access, staff training, and consistent use.</li><li>Develop and support the implementation of school-wide prevention initiatives and strengthen systems for early identification, reporting, intervention, and monitoring of student safety and well-being concerns.</li><li>Provide professional guidance and consultation to school leaders and staff on responding to child protection concerns and safeguarding incidents, advising on reporting, documentation, referral, and escalation procedures.</li><li>Conduct and oversee district-level reviews of safeguarding practices, assess school-wide risk factors, and develop risk mitigation plans.</li><li>Collect and evaluate safeguarding data to identify trends, monitor concerns, and assess the effectiveness of initiatives.</li><li>Develop, coordinate, and monitor regular child protection and safeguarding awareness training for all relevant staff and contractors.</li><li>Provide professional leadership and guidance during crises involving student safety, child protection, or significant student well-being concerns, coordinating with internal and external agencies.</li></ul><h3>Qualifications and Knowledge</h3><ul><li>Minimum of a Bachelor's degree in Social Work, Psychology, Counseling, Education, Child Protection, or a related field. A Master's degree in a relevant field is preferred.</li><li>Relevant professional qualifications or certifications in Child Protection, Safeguarding, Social Work, Counseling, or Student Well-being.</li><li>Strong knowledge of child protection principles, safeguarding frameworks, policies, and procedures.</li><li>Understanding of child development, trauma-informed practice, student well-being, and risk assessment.</li><li>Knowledge of safeguarding reporting, referral, documentation, and escalation procedures, as well as relevant child protection legislation and regulatory requirements.</li><li>Familiarity with safeguarding systems and case management platforms, such as MyConcern, is an asset.</li></ul><h3>Experience and Skills</h3><ul><li>Significant professional experience in child protection, safeguarding, student well-being, or a related field.</li><li>Experience in developing, implementing, and monitoring safeguarding policies, strategies, or systems.</li><li>Proven experience advising school leaders and staff on safeguarding concerns, case management, and appropriate interventions.</li><li>Experience conducting risk assessments, reviewing safeguarding practices, and recommending improvements.</li><li>Demonstrated experience in developing and delivering professional training and awareness programs.</li><li>Experience supporting crisis response and coordinating with relevant internal and external stakeholders.</li><li>Experience working within a K-12 school environment, preferably in an international or multicultural educational setting.</li><li>Strong leadership and strategic planning skills, with the ability to guide and influence safeguarding practices across multiple campuses.</li><li>Excellent communication, consultation, and interpersonal skills, with the ability to work effectively with school leaders, staff, families, and external stakeholders.</li><li>Sound professional judgment and decision-making when handling sensitive, complex, or high-risk safeguarding matters, maintaining high levels of integrity, discretion, and confidentiality.</li><li>Strong analytical and problem-solving skills, including the ability to identify risks, evaluate data, and recommend appropriate interventions and improvements.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to work collaboratively across departments and campuses while maintaining professional independence and objectivity.</li></ul><h3>Commitment to Child Protection</h3><p>The successful candidate will demonstrate a strong commitment to the safety, security, dignity, and well-being of children and young people, in accordance with ISG's Child Protection Handbook, policies, and procedures. This role requires empathy, maturity, and a strong commitment to child protection, student well-being, and professional responsibility.</p>

Position Profile: The Clerical Officer provides a quality service for consumers attending the Wheatbelt Mental Health Service and contribute in the efficient and effective operation of the Wheatbelt Mental Health Service by providing comprehensive administration support for Mental Health professionals.<br><br>The occupant of this position will be expected to comply with and demonstrate a positive commitment to the WACHS values and the highest achievement in demonstrating positive commitment to Equal Employment Opportunity, Occupational Safety & Health, Public Sector Standards, Code of Conduct, Code of Ethics, Quality Improvement, Performance Management, Customer Focus, Disability Services Act and Confidentiality throughout the course of their duties.<br><br>This is a Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Term Part Time or Casual appointment, with the possibility of extension(s) and/or permanency.<br><br>Area Profile: The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.<br><br>Suitability Criteria<br><br>Suitability recognises that a range of factors contribute to merit, including skills, knowledge, abilities, behaviours, ethical alignment and relevant operational requirements. The suitability requirements below are derived from the Job Description Form and define what will be assessed to determine your suitability for the role:<br><br>Demonstrate reception and office procedure skills. Demonstrate word processing, desktop publishing, spreadsheet, database and general computing skills. Sound verbal and written communication skills. Organisational and time management skills. Proven ability to work as part of a team environment.<br><br>Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):<br><br>12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here Access to generous salary packaging arrangements Professional Development Opportunities and Study Leave/assistance Flexible working arrangements Flexible leave arrangements Other professional and location based allowances<br><br>For Further Job Related Information: We encourage you to contact Jodie Lucas on 08 9621 0999.<br><br>Applicants Are Required To Provide<br><br>A statement addressing the suitability criteria, (maximum 3 pages) outlining your skills, experience, knowledge and what you will bring to the role A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements The names and contact details of two (2) professional referees, preferably including your current or most recent manager<br><br>These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.<br><br>Further information about the role, including key duties please see the Job Description Form (available online at www.jobs.health.wa.gov.au).<br><br>Application Instructions: Applicants are requested to apply online (www.jobs.health.wa.gov.au).<br><br>Eligibility to Apply: To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia.<br><br>WA Health is committed to eliminating all forms of discrimination in the provision of our service. We are committed to the National Principles for Child Safe Organisations. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.<br><br>WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.<br><br>Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.<br><br>Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.<br><br>Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.<br><br>We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).<br><br>If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.<br><br>Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.<br><br>LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.

<p>The HR &amp; Finance Administrator is responsible for a variety of duties related to Administration, HR and Finance in Saudi Arabia. The HR &amp; Finance Administrator plays a vital, multi-faceted role in ensuring the smooth, daily operations of the entity in Dammam. PRINCIPAL DUTIES &amp; RESPONSIBILITIES</p><p><strong>Administration Responsibilities</strong></p><ul><li>Manage day-to-day office administration, including reception, telephone calls, visitor management, conference room coordination, mail handling, filing, document preparation, and general office support.</li><li>Translate routine correspondence and documents from English to Arabic, coordinating external translation providers for complex documents when required.</li><li>Monitor office supplies, stationery, refreshments, cleaning materials, and office consumables, and arrange replenishment in accordance with company procedures.</li><li>Identify and manage suppliers for the production of business cards, brochures, posters, and other marketing materials as required.</li><li>Liaise with building management and service providers to coordinate office maintenance, repairs, and preventative maintenance activities.</li><li>Maintain office safety, security and building access systems</li><li>Coordinate administrative aspects of employee onboarding and offboarding, including induction arrangements, office access, biometric registration, employee directories, telephone lists, desk/office allocation and related office arrangements.</li><li>Support HR/Legal team with translation, attestation, notarization, and legalization services as requested.</li><li>Provide administrative support to the marketing team for events, promotional materials, gifts, brochures, and other departmental activities as required.</li><li>Provide general administrative support to management and other departments as requested.</li></ul><p><strong>Human Resources Responsibilities</strong></p><ul><li>Ensure the timely renewal and compliance of company licenses, registrations, government permits, and employee work authorization documents.</li><li>Manage employee immigration and labour-related processes, including work visas, Iqama issuance and renewals, sponsorship transfers, exit/re-entry visas, final exit visas, and business travel visas.</li><li>Provide visit visa documents as requested Invitation letters .</li><li>Administer employee transactions through government platforms, including Qiwa, GOSI, HRSD, Muqeem, Absher, and other applicable government systems.</li><li>Work with HR Manager to maintain / update employee records within government systems.</li><li>Process GOSI registrations, salary updates, and employee deletion.</li><li>Maintain accurate employee personnel files and ensure compliance with Saudi Labour Law, HRSD regulation and company policies.</li><li>Liaise with government authorities, embassies, and approved service providers regarding employment, immigration, licensing, and regulatory matters.</li><li>Monitor updates to Saudi Labour Law, immigration regulations, and government procedures, advising HR Manager and supporting the implementation of regulatory updates.</li><li>Prepare employment-related letters, certificates, no objection certificates (NOCs), employment confirmations, and other HR documentation.</li><li>Maintain accurate records of employee immigration status, work authorization, and government transactions.</li><li>Maintain the confidentiality of employee records and sensitive HR information.</li><li>Perform other HR duties as assigned.</li><li>Maintain the Employee Re-Entry (ERE) tracker, where applicable, and provide monthly reports to Payroll for applicable employee deductions.</li></ul><p><strong>Finance Responsibilities</strong></p><ul><li>Manage office petty cash, ensuring appropriate approvals, accurate recordkeeping, reconciliation, and timely reporting to the Finance department.</li><li>Download and issue individual mobile bills to employees to review and advise personal usage, maintain personal use tracker, and submitting quarterly payroll deduction tracker to payroll team.</li><li>Submit utility invoices (Saudi Electricity / Saudi Telecom), with supporting documents to finance team for payment processing</li><li>Process and manage vendor invoices, and ensure that necessary supporting documents and approval are in place before processing</li><li>Maintain records of expenses as per audit requirements.</li><li>Customer invoicing, including e-invoicing through ZATCA portal</li><li>Assist in internal and external audit organizing, documenting, preparing, replying to audit queries</li><li>Perform other finance-related administrative duties as assigned.</li></ul><p><strong>KNOWLEDGE, SKILLS AND ABILITIES</strong></p><ul><li>A self-starter who keeps well informed about local immigration and legal formalities, who questions and validates information to ensure relevant and accurate information is available and shared, as necessary.</li><li>An exceptional multitasker who is highly organized, methodical, and able to prioritize own work.</li><li>Displays exceptional attention to detail and accuracy, even when handling multiple demands and working to tight deadlines.</li><li>Has a proven track record of professionalism, is discreet, maintains confidential and sensitive information and always exercises the highest standards of ethics and integrity.</li><li>Works well independently and within a team, with little supervision.</li><li>Positively communicates and establishes relationships (across multiple cultural and geographic boundaries and time zones) copes well with working remotely from the team and other departments.</li><li>Possess exceptional attention to detail, interpersonal skills; clearly communicates, actively listens, and is respectful of others.</li><li>Communicates fluently (verbal and written) in English and Arabic - essential</li><li>A valid Driving Licence converted for use in Saudi Arabia would be beneficial</li></ul><p><strong>EDUCATION AND EXPERIENCE</strong></p><ul><li>Degree in business administration or related field, 3 to 5 years of relevant experience in Saudi Arabia.</li><li>Additional experience in immigration, HRSD and Saudi law - mandatory</li><li>Finance related experience</li><li>Highly proficient in standard Microsoft applications Outlook, Word, Excel, PowerPoint and demonstrated experience in database management and record keeping.</li><li>Working knowledge of government systems, portals and apps such as GOSI, MOL, MUQEEM, SAGIA,QIWA.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>A self-starter who keeps well informed about local immigration and legal formalities, who questions and validates information to ensure relevant and accurate information is available and shared, as necessary. An exceptional multitasker who is highly organized, methodical, and able to prioritize own work. Displays exceptional attention to detail and accuracy, even when handling multiple demands and working to tight deadlines. Has a proven track record of professionalism, is discreet, maintains confidential and sensitive information and always exercises the highest standards of ethics and integrity. Works well independently and within a team, with little supervision. Positively communicates and establishes relationships (across multiple cultural and geographic boundaries and time zones) copes well with working remotely from the team and other departments. Possess exceptional attention to detail, interpersonal skills; clearly communicates, actively listens, and is respectful of others. Communicates fluently (verbal and written) in English and Arabic - essential A valid Driving Licence converted for use in Saudi Arabia would be beneficial</p><ul><li>Degree in business administration or related field, 3 to 5 years of relevant experience in Saudi Arabia.</li><li>Additional experience in immigration, HRSD and Saudi law - mandatory</li><li>Finance related experience</li><li>Highly proficient in standard Microsoft applications Outlook, Word, Excel, PowerPoint and demonstrated experience in database management and record keeping.</li><li>Working knowledge of government systems, portals and apps such as GOSI, MOL, MUQEEM, SAGIA,QIWA.</li></ul>