Call Center Jobs - Jeddah Saudi

A center specializing in care and development of early childhood in Jeddah, welcoming children from 3 months to 5 years old, offering educational programs based on positive parenting principles that combine development of intellectual, social and emotional skills, and instilling values and ethics from an early age, in a safe and warm environment carefully designed to be an extension of the home. And stemming from our ongoing pursuit to provide the highest quality in caring for our children and serving their families, we are seeking a full-time Center Director with a leadership spirit and strong organizational sense to oversee the daily operations of the center and act as a link between the team, parents, and official authorities, contributing with us to a growth and expansion phase in which we aim to establish the center as a leading destination in early childhood care. <br> Tasks and responsibilities: Administration and operations: Managing and organizing all administrative and operational affairs of the center Supervising the registration of children and following up on subscriptions and files Managing operational financial affairs (invoices, purchases, salaries) and documenting them Following up on licenses and statutory requirements with government authorities and official platforms Managing staff affairs from contracts and registration on official platforms <br> Educational supervision and daily operations: Supervising reception of children and attendance and departure recording Preparing timetables and curricula and monitoring their implementation with teachers Monitoring teacher performance and providing necessary support Monitoring children's progress and documenting it in assessment records Managing Bounce app and following up on daily reports sent to parents <br> Communication and events: Ongoing communication with parents and responding to their inquiries Preparing for events and weekend activities Contributing to management of social media platforms content <br> Performing any other tasks assigned by senior management as needed <br> Qualifications and requirements: Minimum 5 years of experience in managing child care centers or nurseries or related field Excellent communication skills with parents and the team Familiarity with managing social media platforms Ability to organize and multitask Passion for working with children and in the early childhood environment The applicant must be a Saudi woman

We’re Hiring: Call Center Supervisor <br>We are looking for an experienced Call Center Supervisor to join our growing cosmetic clinic team in Jeddah.<br>Key Responsibilities:Lead and supervise the call center team. Monitor calls and ensure high-quality customer service. Manage appointment booking and patient inquiries. Track team performance, KPIs, and conversion rates. Train and coach call center agents. Coordinate with clinic departments to ensure a smooth patient experience. Prepare performance reports and identify opportunities for improvement. <br>Requirements:Previous experience in a call center supervisory role. Experience in cosmetic clinics, healthcare, or medical centers is preferred. Strong leadership, communication, and problem-solving skills. Good understanding of call center KPIs and sales conversion. Fluency in Arabic and good command of English. Ability to work in a fast-paced, customer-focused environment. ???? Location: Jeddah, Saudi Arabia<br>If you have the experience and leadership skills to build an exceptional patient experience, we’d love to hear from you.

About the Job We are currently seeking a professional and customer-oriented Call Center / Customer Service Representative to join our team in Riyadh. The main responsibility of this role is handling incoming calls and assisting customers in a professional and efficient manner. Responsibilities:· Answer incoming calls and respond to customer inquiries.· Provide accurate information about company services.· Direct calls to the appropriate departments when needed.· Record call details and maintain accurate documentation.· Ensure high levels of customer satisfaction during every interaction. Requirements & Skills:· Excellent communication skills.· Professional phone etiquette.· Ability to handle calls calmly and efficiently.· Basic computer skills.· Fluent in Arabic (English is a plus).· Presentable and professional attitude. Experience:0–1 year of experience in call center or customer service (Fresh graduates are welcome).

About the Company:<br>Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.<br>Job Title: Call Center Representative. Location: On-site at Extensya offices in Riyadh. Reports to: Call Center Supervisor. Working Days: 5 days per week.<br>Work Schedule: Weekly rotating shifts.<br>Key Responsibilities:• Answer incoming calls and handle customer inquiries professionally.• Provide accurate information about products or services.• Resolve customer issues and complaints efficiently.• Record customer interactions, transactions, and feedback in the system.• Escalate complex issues to the appropriate department when necessary.• Achieve performance targets such as call handling time and customer satisfaction.• Follow communication scripts and company policies during customer interactions.• Participate in training sessions to improve product knowledge and communication skills.<br>Qualifications:• High school diploma or equivalent.• Advanced English language skills (ability to handle calls in both Arabic and English).• Excellent verbal communication skills.• Basic computer and typing skills.

Remain Medical Group is looking for a highly experienced Call Center Sales Manager with a strong background in sales, telesales, lead conversion, and customer experience to lead our Call Center team and drive both service quality and revenue performance.<br>Key Responsibilities:Lead and manage the Call Center, Telesales, and Customer Experience teams Drive sales performance and achieve monthly revenue and conversion targets Convert inbound and outbound leads into confirmed appointments Develop effective telesales and patient follow-up strategies Manage lead reactivation, cross-selling, and upselling initiatives Monitor individual and team sales performance Track KPIs including conversion rate, booking rate, attendance rate, call productivity, and revenue generated Develop sales scripts, objection-handling techniques, and follow-up processes Coach and train agents on sales techniques, negotiation, closing, and customer communication Analyze leads, campaigns, and sales funnels to identify opportunities for improvement Coordinate closely with Marketing to improve lead quality and campaign conversion Work with Operations and medical branches to maximize appointment availability and patient conversion Prepare regular sales and performance reports for management<br>Requirements:Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or related field Minimum 7 years of experience in Call Center, Telesales, Sales, or Customer Experience At least 2–3 years in a managerial or leadership role Strong and proven sales background with experience in achieving revenue and conversion targets Proven experience in telesales, lead management, negotiation, objection handling, and closing Strong understanding of sales funnels, CRM systems, and Call Center KPIsExperience in healthcare, medical centers, dermatology, aesthetics, dental, or similar sectors is highly preferred Excellent leadership, analytical, communication, and team management skills Target-driven with a strong commercial and sales mindset<br>We are looking for a results-driven leader who can build a high-performing Call Center team, improve patient conversion, and contribute directly to revenue growth.

Company Description CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality. We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.<br>Role Description This is a full-time on-site role for a Customer Service Representative at CsMena in Riyadh. The Customer Service Representative will be responsible for handling incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service on a daily basis.<br>Qualifications Language Skill: English B1 – B2. Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience expertise Excellent communication and interpersonal skills Ability to multitask and work under pressure Minimum 1 Year experience in Customer Service Knowledge of CRM systems and call center technology Fully available for all shifts (24/7) A bachelor degree in Business Administration or related field is preferred

Company Description Extensya is a specialist in contact management solutions and business process outsourcing, operating a network of fully equipped contact centers in Jordan, KSA, Iraq, and other global locations. Established in 2008, the company has built strong operational and technical infrastructure to support diverse clients across the Middle East, USA, Europe, and the Indian sub-continent. Extensya continues to expand its service offerings to provide a comprehensive range of contact management and business support services. The company is pursuing regional growth through a multi-country delivery model, opening additional centers to better serve a wider spectrum of customer needs. Extensya positions itself as a smart extension of its partners, integrating seamlessly into their operations to enhance performance and business excellence.<br>Role Description The Call Center Specialist is a full-time, on-site role based in Riyadh. The specialist will handle inbound and outbound calls, respond to customer inquiries, provide accurate information, and resolve issues in a timely and professional manner. Day-to-day tasks include documenting interactions in the system, following established processes and scripts, and escalating complex cases when needed. The role involves working with contact center technologies, adhering to performance and quality metrics, and collaborating with team members and supervisors to ensure service standards are met. The specialist will represent Extensya’s commitment to efficient, courteous, and solution-oriented customer communication.<br>Qualifications<br> Strong Customer Support and Customer Service skills, with a focus on empathy, patience, and problem-solving. Effective Communication abilities, including clear verbal expression, active listening, and professional phone etiquette. Experience or familiarity with Contact Centers, including call handling procedures, queue management, and performance targets. Solid Computer Literacy, including the use of CRM systems, call center software, email, and basic office applications. Ability to work on-site in Riyadh and adapt to shift-based schedules when required. Previous experience in a call center or customer-facing role is preferred. Proficiency in Arabic and English will be considered an advantage. High school diploma or equivalent; a post-secondary qualification in business, communications, or a related field is a plus.

About Jeeny:<br><br>Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.<br><br>About the role: <br><br>We are looking for a professional and customer-focused Call Center Agent to handle customer inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets through designated channels. The role is responsible for providing accurate and timely support while maintaining high customer satisfaction and meeting established service and performance standards.<br><br>Responsibilities<br><br>Handle inbound and outbound customer calls in a professional and courteous manner. Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses Respond to customer inquiries and provide accurate information about products, services, and processes. Identify customer needs and resolve issues efficiently or escalate them when required. Record customer interactions, requests, and resolutions accurately in the CRM or ticketing system. Follow company policies, procedures, and customer service standards. Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction. Handle customer complaints professionally and work toward effective resolutions Coordinate with other departments when customer issues require further investigation or action. Contribute to team goals and support a positive customer experience<br><br>Requirements<br><br> High School Diploma or equivalent required; a Bachelor's degree is strongly preferred Strong verbal and written communication skills<br><br>Benefits<br><br>Be part of one of the leading mobility platforms in the region Work in a dynamic and collaborative environment Opportunity to lead impactful finance initiatives and process improvements Career growth and professional development opportunities

Company Description CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality. We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.<br>Role Description This is a full-time on-site role for a Customer Service Representative at CsMena in Riyadh. The Customer Service Representative will be responsible for handling incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service on a daily basis.<br>Qualifications Language Skill: English B1 – B2. Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience expertise Excellent communication and interpersonal skills Ability to multitask and work under pressure Minimum 1 Year experience in Customer Service Knowledge of CRM systems and call center technology Fully available for all shifts (24/7) A bachelor degree in Business Administration or related field is preferred

Job Purpose:To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.<br>Job Accountabilities: Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies. Process customer orders, returns, and exchanges efficiently and accurately. • Escalate complex issues to appropriate departments or supervisors when necessary. Maintain up-to-date knowledge of automotive products, promotions, and company policies. Document all customer interactions in the company's CRM system for future reference and analysis.<br>Experience:0-2 years of experience in customer service, preferably in a call center environment. Experience in the automotive industry is a plus but not required.<br>Education:High school diploma or equivalent (mandatory). Associate's degree in Business, Customer Service, or related field is a plus.

Job description:<br><br>Job Purpose To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals. Key Accountability Areas Toll-Free Call Reception and Customer Needs Identification Receive and handle all incoming calls through the toll-free number promptly and professionally Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance Ticket Creation and Data Entry Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation Ensure accurate and complete data entry for all customer interactions and requests Ticket Assignment and Follow-UpAssign tickets to the relevant internal departments or personnel based on the nature of the request Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements Maintain clear and proactive communication with customers throughout the process Voice Message and Call Management Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information Customer Interaction and Campaign Execution Demonstrate professional behavior and communication skills during all customer interactions Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required Performance and Development Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics Role Accountability HR Proficiency:Ability to obtain updated soft and technical skills related to the job Delivery:Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks. Problem-Solving:Solve any related problems arise and escalate any complex operational issues. Quality:Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. Business Process Improvements:Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible. Compliance:Comply to related policy and procedures and work instructions. Health, Safety, and Environment:Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services. Academic Qualification Diploma Degree in Any relevant field Work Experience Fresher - 0-2 years Technical / Functional Competencies Customer Data Management Customer Focus Customer Relationship Management Customer Satisfaction Measurement Customer Satisfaction Surveys Customer Service Customer Service Orientation Customer Service Programs Performance Indicators Process Improvement Quality Control<br><br>Profile description:<br><br>Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions. The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals. alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar. For more information about alfanar, please visit alfanar.com

Job Title: SOC Analyst (L2) Location: Riyadh, Alsahafa District, Saudi Arabia Work Type: On-site<br>Company brief:Circlys is a pioneering fintech company revolutionizing traditional monthly financial committees (ROSCA or Jameya), or as we call them Circles. Our innovative, authorized, and secure solution empowers individuals to achieve their financial goals with ease and peace of mind. With over 2 million users and more than 8 billion SAR in savings, Circlys is a leader in its field. Our success is driven by a passionate and talented team of professionals who are committed to fostering financial well-being in our community. If you're ready to make an impact in a fast-growing fintech environment where security is central to everything we do, Circlys is the place to be.<br>Job Summary:The SOC Analyst plays a critical role as part of Circlys security operations, serving as both the first line of defense and a key contributor to advanced detection and incident response. This role involves continuous monitoring of SIEM and EDR platforms to detect and analyze potential threats, performing triage and investigation of security alerts, and coordinating response activities to mitigate risks. The analyst also contributes to detection engineering and the continuous improvement of SOC processes by optimizing correlation rules, integrating new log sources, and maintaining complete visibility across Circlys digital infrastructure to ensure security readiness and resilience.<br>Key Responsibilities Monitor and analyze security events using SIEM and EDR platforms to detect and respond to potential threats Perform investigation and response activities to ensure timely containment and remediation Develop and optimize detection rules, use cases, and incident response playbooks Collaborate with IT and engineering teams to maintain system security and incident readiness Conduct proactive threat analysis and maintain accurate documentation and reports<br>Requirements Bachelor’s degree in Computer Science, IT, Cybersecurity or related field2 years of SOC or IT security monitoring experience Relevant certifications (e.g., Security+, CySA+, GCIH, CEH) are preferred Strong analytical, technical and communication skills with attention to detail Familiarity with SIEM and EDR platforms Understanding of networking fundamentals, incident handling and detection frameworks

<h3 >About the Role</h3> <p >Panda Retail Company – Savola Group is seeking a <strong >Data Center Specialist</strong> to join our team in Jeddah. This full-time position is integral to maintaining the robust infrastructure that underpins our digital and business operations, ensuring seamless functionality and security.</p> <h3 >Role Purpose</h3> <p >The primary purpose of this role is to operate and support the data center infrastructure. The specialist will ensure the continuous availability, security, and optimal performance of both physical and virtual environments, which are essential for enabling Panda Retail Company’s critical digital and business operations.</p> <h3 >Core Operational Responsibilities</h3> <ul > <li >Operate data center facilities, servers, storage, and network equipment to ensure continuous system availability.</li> <li >Monitor data center environmental conditions, including power, cooling, and alarms, to maintain safe operating environments.</li> </ul> <h3 >Infrastructure Management and Support</h3> <ul > <li >Perform installation, configuration, and replacement of data center hardware to support infrastructure reliability.</li> <li >Troubleshoot infrastructure incidents and hardware failures to restore services and minimize downtime.</li> <li >Execute approved maintenance activities, upgrades, and patches to maintain performance and security standards.</li> </ul> <h3 >Security and Documentation</h3> <ul > <li >Apply access control, safety, and security procedures within data center facilities to protect assets and data.</li> <li >Document infrastructure configurations, changes, and incidents to maintain accurate operational records.</li> </ul> <h3 >Collaboration and Continuous Improvement</h3> <ul > <li >Coordinate with vendors and internal teams during maintenance and incidents to ensure timely issue resolution.</li> <li >Support capacity monitoring and infrastructure improvement initiatives by providing operational insights and recommendations.</li> </ul>

<p><p>&nbsp;</p> <p><span class=\"ContentControlBoundarySink SCXW165851317 BCX8\" lang=\"EN-GB\" style=\"background-color: #ffffff;\" xml:lang=\"EN-GB\" data-contrast=\"none\">Job Purpose ​</span><span class=\"ContentControl SCXW165851317 BCX8\" style=\"background-color: #ffffff;\" role=\"group\" aria-label=\"Rich text content control paragraph\"><span class=\"ContentControlBoundarySink SCXW165851317 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\">​</span></span></p> <p><span class=\"ContentControl SCXW165851317 BCX8\" style=\"background-color: #ffffff;\" role=\"group\" aria-label=\"Rich text content control paragraph\"><span class=\"TextRun SCXW165851317 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW165851317 BCX8\">To operate and support data </span><span class=\"NormalTextRun SCXW165851317 BCX8\">center</span><span class=\"NormalTextRun SCXW165851317 BCX8\">&nbsp;infrastructure by ensuring availability, security, and optimal performance of physical and virtual environments that enable Panda Retail Company&rsquo;s digital and business operations</span></span><span class=\"ContentControlBoundarySink SCXW165851317 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\">​</span></span><span class=\"EOP Selected SCXW165851317 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\">&nbsp;</span><br><br>Job Responsibility:</p> <div class=\"ListContainerWrapper SCXW153547404 BCX8\" style=\"background-color: #ffffff;\"> <ul> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"TextRun SCXW153547404 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Operate data </span><span class=\"NormalTextRun SCXW153547404 BCX8\">center</span><span class=\"NormalTextRun SCXW153547404 BCX8\">&nbsp;facilities, servers, storage, and network equipment to ensure continuous system availability.</span></span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\"> </span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"TextRun SCXW153547404 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Monitor data </span><span class=\"NormalTextRun SCXW153547404 BCX8\">center</span><span class=\"NormalTextRun SCXW153547404 BCX8\">&nbsp;environmental conditions including power, cooling, and alarms to maintain safe operating environments.</span></span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"TextRun SCXW153547404 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Perform installation, configuration, and replacement of data&nbsp;</span><span class=\"NormalTextRun SCXW153547404 BCX8\">center</span><span class=\"NormalTextRun SCXW153547404 BCX8\">&nbsp;hardware to support infrastructure reliability.</span></span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\"> </span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Troubleshoot infrastructure incidents and hardware failures to restore services and minimize downtime.</span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\"> </span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Execute approved maintenance activities, upgrades, and patches to maintain performance and security standards.</span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\"> </span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"TextRun SCXW153547404 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Apply access control, safety, and security procedures within data&nbsp;</span><span class=\"NormalTextRun SCXW153547404 BCX8\">center</span><span class=\"NormalTextRun SCXW153547404 BCX8\">&nbsp;facilities to protect assets and data.</span></span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\"> </span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Document infrastructure configurations, changes, and incidents to maintain accurate operational records.</span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\"> </span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Coordinate with vendors and internal teams during maintenance and incidents to ensure timely issue resolution.</span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\"> </span></li> <li class=\"Paragraph SCXW153547404 BCX8\" style=\"color: windowtext; font-weight: normal; background-color: transparent;\"><span class=\"NormalTextRun SCXW153547404 BCX8\">Support capacity monitoring and infrastructure improvement initiatives by providing operational insights and recommendations.</span><span class=\"EOP Selected SCXW153547404 BCX8\" style=\"background-color: rgb(198, 198, 198) !important;\" data-ccp-props=\"{}\">&nbsp;</span></li> </ul> </div> <p>&nbsp;</p></p>

Job Description<br><br>Job Purpose<br><br>To operate and support data center infrastructure by ensuring availability, security, and optimal performance of physical and virtual environments that enable Panda Retail Company’s digital and business operations<br><br>Job Responsibility:<br><br>Operate data center facilities, servers, storage, and network equipment to ensure continuous system availability. Monitor data center environmental conditions including power, cooling, and alarms to maintain safe operating environments. Perform installation, configuration, and replacement of data center hardware to support infrastructure reliability. Troubleshoot infrastructure incidents and hardware failures to restore services and minimize downtime. Execute approved maintenance activities, upgrades, and patches to maintain performance and security standards. Apply access control, safety, and security procedures within data center facilities to protect assets and data. Document infrastructure configurations, changes, and incidents to maintain accurate operational records. Coordinate with vendors and internal teams during maintenance and incidents to ensure timely issue resolution. Support capacity monitoring and infrastructure improvement initiatives by providing operational insights and recommendations. <br><br>Skills Description<br><br>Education :<br><br>Bachelor's degree in computer science, information technology, or a related field<br><br>Qualifications<br><br> Proven experience in data center operations and management Strong knowledge of data center technologies and best practices Excellent troubleshooting and problem-solving skills Excellent communication and interpersonal abilities Strong understanding of server hardware and software Knowledge of networking and storage systems Experience in troubleshooting and problem-solving in data center environments Ability to optimize data center performance and efficiency Proficiency in data center security and disaster recovery protocols Strong communication and teamwork skills Ability to handle and prioritize multiple tasks in a fast-paced environment

Head of Data Center Operations – Facilities Management – Multinational Service Provider - Dubai, UAE<br>We are currently seeking an individual for one of our Saudi Arabia based clients, who is a leading multinational company and IFM solutions provider.<br>The Head of Data Center Operations serves as the primary point of contact for data center clients, ensuring overall account performance, client satisfaction, and contractual compliance through effective SLA and KPI management. These services will be delivered through a highly skilled maintenance team.<br>Education, Skills and Experience Required:Bachelor's degree in Electrical, Mechanical, Facilities, or Engineering discipline.10+ years of experience in Facilities Management, Critical Facilities, or Data Center Operations.5+ years in a leadership role managing mission-critical environments. Experience in managing multiple large-scale data centers Experience in Reliability-Centered Maintenance (RCM) Strong expertise in Root Cause Analysis (RCA) GCC experience is an advantage<br>This is a fantastic opportunity to join a very exciting organisation and job location, in return our client offers and excellent base salary, additional benefits and the chance for continued development and progression within their business.

We are looking for an experienced Manager – Data Center to lead and grow our Data Center EPC business. The role will be responsible for driving business growth, supporting new opportunities and bids, providing technical leadership, and ensuring successful project delivery.<br>Ideal Candidate We are looking for a business-oriented Data Center leader, not only a project execution professional. The ideal candidate should be able to combine technical expertise, EPC/bidding experience, commercial understanding, client management and team leadership to grow and deliver Data Center projects successfully.<br>Key Responsibilities Lead the Data Center EPC business line, including strategy, growth plans and business targets. Identify and develop new business opportunities and build strong relationships with clients, OEMs, technology vendors, consultants and delivery partners. Coordinate with Sales, Bidding and Technical teams throughout the opportunity and tendering process. Participate in client meetings, technical presentations and negotiations to support new project awards. Review and approve technical solutions covering power, cooling, BMS/DCIM, ICT/ELV and control systems. Conduct technical due diligence, feasibility assessments and constructability reviews during pre-bid stages. Develop and maintain standardized technical specifications, design templates and best practices. Review BOQs, material specifications and technical submittals for compliance and accuracy. Support tendering, estimation, value engineering, vendor evaluation and equipment selection. Provide technical and commercial support for contract scope, risks, assumptions and exclusions. Support project execution to ensure delivery within budget, schedule, quality and safety requirements. Ensure quality and commissioning requirements are properly incorporated into project delivery. Coordinate with Electrical, Mechanical, Civil/Structural and IT Infrastructure teams for integrated Data Center solutions. Lead, mentor and develop the Data Center technical team.<br>Requirements Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a closely related discipline.10–15 years of total experience, preferably in EPC / Design-Build environments. Strong experience in Data Center projects is highly preferred. Strong understanding of Data Center systems, including:Power infrastructure Cooling systems ICT / ELVBMS / DCIMControls Reliability and availability concepts Commissioning readiness Strong experience in tendering, estimation, value engineering and contract risk management. Proven experience in client management and multidisciplinary project coordination. Strong leadership, communication, stakeholder management and decision-making skills.<br>Preferred Certifications PMPPRINCE2 Practitioner NEBOSH IGCDCP / Certified Data Centre Professional (EPI)

Job Title Data Center Services & Support Engineer Position Summary The Data Center Services & Support Engineer is responsible for providing hands-on operational support within enterprise data center environments. The role involves installation, maintenance, troubleshooting, monitoring, documentation, and lifecycle management of IT infrastructure components including servers, storage, networking equipment, cabling systems, power systems, and environmental monitoring solutions. The engineer shall ensure high availability, operational stability, asset compliance, and adherence to service level agreements (SLAs) while supporting 24x7 business-critical infrastructure operations.<br>Key Responsibilities Hardware and Cabling Support Perform structured cabling activities for copper and fiber-optic infrastructure. Install, terminate, label, and test copper and fiber network cables. Perform fiber patching and network connectivity verification activities. Maintain accurate cable management standards in racks and data center cabinets. Verify switch ports, patch panels, network interfaces, and physical connectivity. Support LAN, WAN, and Data Center network implementation activities. Ensure proper cable routing, labeling, and documentation in accordance with organizational standards. Assist network teams during deployments, migrations, and troubleshooting activities. Maintain rack elevation diagrams, cable maps, and network documentation. Document incidents, service requests, changes, and corrective actions in the ITSM tool. Support planned maintenance windows and infrastructure change activities.<br>Hardware Installation and Maintenance Install, rack, stack, cable, and decommission IT infrastructure equipment. Deploy servers, storage arrays, network switches, routers, firewalls, and appliances. Perform hardware diagnostics and troubleshoot infrastructure-related faults. Replace faulty hardware components including:Hard Disk Drives (HDD) Solid State Drives (SSD) Memory Modules (RAM) Power Supply Units (PSU) Network Interface Cards (NIC) HBAs and other infrastructure components Perform break-fix support in accordance with operational procedures and vendor guidelines. Coordinate with OEM vendors for hardware replacement and warranty support. Maintain data center inventory and asset records. Support asset tagging, inventory audits, and equipment tracking activities. Ensure compliance with asset management and configuration management processes. Coordinate secure disposal and destruction of retired IT assets in accordance with security and compliance policies. Respond to infrastructure alerts, incidents, and operational escalations. Participate in disaster recovery readiness and recovery activities.<br>Power and Environmental Monitoring Monitor UPS, PDU, and electrical distribution systems within the data center. Monitor temperature, humidity, airflow, and environmental conditions. Perform regular health checks on environmental monitoring systems. Monitor cooling systems, CRAC/CRAH units, and environmental alarm systems. Support UPS preventive maintenance and testing activities. Participate in generator testing and power failover exercises. Escalate power outages, electrical abnormalities, overheating, and environmental risks. Coordinate with facilities management teams during maintenance activities. Ensure compliance with data center operational standards and safety requirements. Maintain environmental monitoring logs and operational reports.<br>Incident, Service Request, and Change Management Respond to incidents, service requests, and infrastructure alerts within defined SLA targets. Perform first-line troubleshooting and issue isolation. Escalate complex incidents to relevant technical teams and vendors. Participate in Major Incident Management activities when required. Update incidents with accurate troubleshooting details and recovery actions. Support change implementation activities as approved through Change Management processes. Perform post-implementation validation and documentation.<br>Documentation and Compliance Maintain operational runbooks, SOPs, and technical documentation. Update rack layouts, asset inventories, cable documentation, and floor plans. Ensure compliance with ITIL processes, security policies, and operational procedures. Support audit activities and compliance reviews. Maintain accurate records of infrastructure changes and maintenance activities.<br>Preferred Qualifications Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, Telecommunications, or related discipline. Data Center Operations certification preferred. ITIL Foundation Certification Vendor certifications from Dell, HPE, Lenovo, Cisco, or equivalent are advantageous.<br>Experience Requirements3 to 7 years of experience in Data Center Operations, Infrastructure Support, or IT Facilities Support. Experience working in enterprise or managed services environments. Experience supporting mission-critical infrastructure and 24x7 operations. Hands-on experience with server hardware, network equipment, and structured cabling systems.

Job Summary We are seeking a highly organized and hands-on HR & Admin Officer to support the daily people and administrative operations of our Saudi User Experience (UX) Center in Riyadh.<br>This role is a standalone HR & Administration position for a compact team, requiring the incumbent to independently manage end-to-end HR operations and office administration. The ideal candidate is execution-oriented, detail-focused, and well-versed in Saudi labor law, government platforms, and employee services, ensuring smooth, compliant, and people-friendly operations in a fast-paced environment.<br>Key Responsibilities1. Human Resources Operations Manage the full employee lifecycle for UX Center staff, including onboarding, offboarding, contract management, probation tracking, and employee data updates Maintain accurate and up-to-date employee records, personnel files, and HR documentation Handle employee services such as employment letters, certificates, attendance records, leave tracking, HR inquiries, and internal announcements Ensure full compliance with Saudi Labor Law, company policies, and internal HR procedures Prepare and coordinate HR reports, headcount tracking, and manpower data for management review Act as the primary HR point of contact for the Riyadh UX Center, addressing employee questions, concerns, and basic grievance handling in a timely and professional manner<br>2. Government Relations & Compliance Independently manage all visa and Iqama-related processes, including issuance, renewal, transfer, exit/re-entry, and cancellation Liaise with and operate Saudi government platforms such as Qiwa, GOSI, Muqeem, Absher, and Mudad Monitor and maintain tracking of visa, Iqama, contract, and document expiries, ensuring timely renewals and compliance Support audits or inspections related to labor compliance when required<br>3. Office & Administrative Management Oversee the day-to-day administrative operations of the UX Center office Coordinate with vendors and service providers for office maintenance, supplies, and facility-related needs Support employee engagement activities, internal communication, and basic welfare initiatives Ensure the office environment remains organized, functional, and aligned with company standards<br>What We’re Looking For Bachelor’s degree in Human Resources, Business Administration, or a related field3–5 years of hands-on experience in HR and administrative roles in Riyadh Proven experience managing Saudi labor compliance, visas, and government portals independently Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities Excellent communication skills in English (Arabic is a strong advantage) Proficiency in Microsoft Office (Word, Excel, Power Point) Reliable, detail-oriented, and comfortable working as the sole HR & Admin support for a small team

Job Description:<br>AMNCO is seeking an experienced Cash Centers Manager to lead and oversee its network of Cash Centers across the Kingdom of Saudi Arabia. The role is responsible for ensuring consistent, secure, compliant, and efficient operations across all Cash Centers, working closely with individual Cash Center Managers and the Cash Solutions management team.<br>Key Responsibilities:<br>Lead and oversee the operational performance of all AMNCO Cash Centers across KSA. Manage, guide, and evaluate Cash Center Managers and ensure consistent operating standards across all locations. Ensure compliance with applicable Saudi Central Bank (SAMA) requirements, internal policies, security standards, and client contractual requirements. Standardize cash processing, counting, reconciliation, vault, custody, ATM preparation, and cash handling procedures across all centers. Monitor operational KPIs, productivity, cash discrepancies, shortages/overages, incidents, SLA performance, and corrective actions. Ensure proper segregation of duties, dual-control procedures, access controls, CCTV controls, and other physical and operational security requirements. Conduct regular operational reviews and site visits to Cash Centers across the Kingdom. Coordinate with CIT, ATM Operations, Finance, Risk & Compliance, Security, HR, and other relevant departments. Ensure appropriate staffing levels, shift structures, training, succession planning, and workforce productivity across the Cash Centers. Lead the investigation and resolution of major operational discrepancies and recurring issues. Support internal, client, and regulatory audits and ensure timely closure of findings. Develop and implement improvement initiatives to enhance efficiency, automation, control, and cost optimization across the Cash Center network. Provide consolidated management reports and recommendations on Cash Centers' performance to senior management.<br>Qualifications & Experience<br>Saudi National – Mandatory. Bachelor’s degree in Finance, Accounting, Business Administration, Banking, or a related field. Minimum 7–10 years of relevant experience in Cash Centers, cash processing, banking operations, CIT, or related cash services. At least 3–5 years in a managerial or multi-site operational leadership role. Strong knowledge of applicable SAMA requirements and controls governing Cash Center and cash-handling operations. Strong experience in cash processing, vault operations, reconciliation, ATM operations, operational controls, and risk management. Proven experience managing multiple locations, managers, and large operational teams. Strong leadership, analytical, problem-solving, and decision-making capabilities. Ability and willingness to travel regularly across KSA. Good command of Arabic and English.<br>Employment Type: Full-time Location: Riyadh, Saudi Arabia - with nationalwide responsibility