Call Center Jobs in Saudi

<p>Call center experienced with dermatology and dental clinics</p><p>&nbsp;</p><ol><li><strong>Reception of client calls and answering their inquiries</strong> about clinic services and available offers.</li><li><strong>Booking and confirming patients' appointments</strong> and following up on changes and cancellations to reservations.</li><li><strong>Communicating with patients and following up on their requests</strong> and providing outstanding and professional service.</li><li><strong>Coordination with doctors and reception</strong> to ensure appointment organization and smooth service.</li><li><strong>Accurate recording of patient data and notes</strong> in the system and following up on inquiries until completion.</li></ol>

<div dir="rtl"><h3 >Overview of the Role</h3> <p >Home Med Home Health Care Services is seeking a <strong >Call Center Employee</strong> to join its team in <strong >Riyadh</strong>. This role offers an opportunity for Saudi women who have experience in customer service or the call center field, ranging from <strong >2 to 5 years</strong>. The position is full-time, and the company offers a competitive base salary ranging between <strong >3,750 to 5,625 SAR</strong>, with potential additional performance-based incentives.</p> <h3 >Responsibilities</h3> <ul > <li >Answer incoming calls and respond to customer inquiries in a professional and courteous manner.</li> <li >Provide support and assistance to customers regarding the company’s products or services.</li> <li >Record and follow up on customer comments and complaints with the relevant departments to ensure resolution.</li> <li >Build positive relationships with customers and ensure the highest levels of satisfaction.</li> </ul> <h3 >Qualifications and Experience</h3> <p >This role requires previous practical experience in the call center or customer service field.</p> <ul > <li >Previous experience ranging from <strong >2 to 5 years</strong> in the call center or customer service field.</li> <li >Experience in medical-related fields is preferred.</li> <li >Job is exclusively for Saudi women.</li> </ul> <h3 >Core Skills</h3> <ul > <li >Excellent communication skills and a high ability to persuade and speak politely.</li> <li >Proficiency in using computers and Office programs.</li> <li >Punctuality and ability to handle work pressure.</li> </ul> <h3 >Benefits and Work Environment</h3> <ul > <li >Competitive base salary and incentives/commissions based on performance.</li> <li >A comfortable and motivating all-female work environment that ensures privacy.</li> <li >Comprehensive training before starting work.</li> <li >Opportunities for growth and career advancement.</li> </ul> <h3 >Additional Information</h3> <p >This position is available on a <strong >full-time</strong> basis and is headquartered in the city of <strong >Riyadh</strong>. Home Med Home Health Care Services is committed to providing a supportive and motivating work environment that contributes to the professional and personal development of its female employees.</p></div>

تعلن شركة RPM للسيارات عن توفر وظيفة:<br>( كول سنتر و خدمه عملاء )<br>استقبال مكالمات العملاء والرد على استفساراتهم.تقديم المعلومات الخاصة بالخدمات والعروض سواء اقساط او كاش متابعة شكاوى العملاء والعمل على حلها.إدخال وتحديث بيانات العملاء في النظام.<br>الشروط:<br>مؤهل مناسب.خبرة في خدمة العملاء أو الكول سنتر (شرط اساسي خبره بالسيارات ).مهارات تواصل ممتازة.إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.القدرة على العمل ضمن فريق وتحمل ضغط العمل.<br>المزايا:<br>راتب مجزٍ.حوافز ومكافآت.بيئة عمل احترافية.فرص للتطوير والترقي.لمن يجد في نفسه الكفاءة والخبرة، يرجى إرسال السيرة الذاتية.

تعلن شركة عيادات البا الابتسامة الطبيه عن توفر فرص وظيفية بمسمى:- موظفة كول سنتر – تسويق هاتفي<br>مكان العمل:- جدة - حي الربوة أو حي الزهراء. المهام الوظيفية:-- استقبال وإجراء المكالمات مع العملاء.- ⁠التسويق وبيع الخدمات عبر الهاتف.- ⁠شرح العروض والخدمات بطريقة احترافية.- ⁠ إقناع العملاء وتحقيق أهداف المبيعات.- ⁠تسجيل البيانات ومتابعة العملاء.<br>الشروط:- - مهارات تواصل وإقناع عالية عبر تحدثاً وكتابه.- ⁠سعودية الجنسيه .- ⁠خبره لا تقل عن 3 سنوات .- ⁠إجادة اللغه الإنجليزية تحدثاً وكتابة.- ⁠اللباقة وحسن التعامل مع العملاء.- ⁠إجادة استخدام برامج الأوفيس.- ⁠وجود خبرة في المبيعات أو التسويق الهاتفي.- ⁠المرونه في شفتات الدوام.- ⁠تحمل ضغوط العمل والتطوير المستمر.<br>ملاحظات:- - يرجى الكتابه في عنوان الرسالة المسمى الوظيفي (كول سنتر – تسويق هاتفي).- ⁠التقديم فقط لم يتوفر فيهم الشروط.

‏⁦سعوديين فقط من داخل الرياض⁩المسمى الوظيفي:موظف كول سنتر – خدمة عملاءالمهام والمسؤوليات:استقبال المكالمات الواردة والرد على استفسارات العملاء باحترافية.إجراء المكالمات الصادرة حسب متطلبات العمل.تقديم معلومات دقيقة عن خدمات ومنتجات الشركة.حل شكاوى العملاء ومتابعتها حتى الإغلاق.تسجيل بيانات العملاء وتحديثها على أنظمة الشركة.الالتزام بسياسات وإجراءات العمل ومعايير الجودة.رفع التقارير الدورية للمشرف المباشر.تحقيق مؤشرات الأداء المطلوبة .المؤهلات والخبرات المطلوبة:خبرة لا تقل عن سنة إلى 3 سنوات في مجال الكول سنتر أو خدمة العملاء.خبرة في التعامل مع أنظمة CRM وأنظمة الاتصال.يفضل من لديه خبرة سابقة في نفس القطاع.المهارات المطلوبة:مهارات تواصل ممتازة شفهيًا وكتابيًا مهارات فنون التواصل واقناع العميل واتقان اللهجة السعودية.القدرة على الإقناع والتعامل مع مختلف أنواع العملاء.حسن الاستماع وسرعة الاستجابة.تحمل ضغط العمل والعمل بروح الفريق.مهارات تنظيم الوقت وإدارة الأولويات.إجادة استخدام الحاسب الآلي وبرامج مايكروسوفت أوفيس.مميزات العمل:راتب مجزي يحدد حسب الخبرة.عمولات / حوافز أداءبيئة عمل احترافية ومحفزة.فرص تطوير وظيفي وترقية.

Job Title: Call Center Manager<br><br>Overview<br><br>We are seeking an experienced Call Center Manager to lead, restructure, and optimize our call center operations. The ideal candidate will have a proven track record of driving sales growth within both B2B and B2C environments, delivering exceptional customer experiences, and guiding cross-functional projects from inception to successful delivery.<br><br>Key Responsibilities<br><br> Lead the strategic restructuring of the call center department to improve efficiency, agent performance, and service quality. Develop and execute sales-enhancement initiatives that increase revenue per contact, improve conversion rates, and expand upsell/cross-sell opportunities across channels. Design and implement customer communication strategies that maximize satisfaction, retention, and loyalty, while maintaining a high net promoter score (NPS). Manage end-to-end contact center operations, including staffing, training, coaching, quality assurance, scheduling, and performance analytics. Collaborate with sales, marketing, and product teams to align on messaging, campaigns, and customer journey improvements. Lead B2B and B2C engagement programs, ensuring tailored approaches for enterprise clients and individual customers alike. Oversee project portfolios related to contact center initiatives, including technology deployments (IVR, CRM, contact routing), process improvements, and performance metrics. Develop and monitor KPIs such as average handle time, first contact resolution, customer satisfaction, service level agreements, and adherence to compliance standards. Foster a customer-centric culture through coaching, recognition, and continuous development of frontline staff. Prepare and present reports to senior leadership on performance, roadmap, risks, and ROI of initiatives.<br><br>Required Experience & Skills<br><br> Proven experience as a Call Center Manager or similar leadership role with a track record of restructuring operations and delivering measurable improvements. Demonstrated ability to enhance sales within a call center setting, including B2B and B2C contexts. Strong communication skills with customers, colleagues, and executives; adept at conflict resolution and issue escalation. Experience managing cross-functional projects and collaborating with Sales, Marketing, and Product teams. Proficiency with contact center technology and data analytics tools (CRM, WFM/Forecasting, IVR, CSAT/NPS tools). Analytical mindset with the ability to translate data into actionable strategies. Leadership qualities: coaching, mentoring, performance management, and change management.<br><br>Education<br><br>Bachelor’s degree in business, Communications, Operations Management, or a related field; an advanced degree or relevant certifications are a plus.<br><br>What We Offer<br><br>Competitive compensation, performance-based incentives, comprehensive benefits, opportunities for professional growth, and a dynamic, customer-focused work environment.

We’re Hiring: Call Center Supervisor <br>We are looking for an experienced Call Center Supervisor to join our growing cosmetic clinic team in Jeddah.<br>Key Responsibilities:Lead and supervise the call center team. Monitor calls and ensure high-quality customer service. Manage appointment booking and patient inquiries. Track team performance, KPIs, and conversion rates. Train and coach call center agents. Coordinate with clinic departments to ensure a smooth patient experience. Prepare performance reports and identify opportunities for improvement. <br>Requirements:Previous experience in a call center supervisory role. Experience in cosmetic clinics, healthcare, or medical centers is preferred. Strong leadership, communication, and problem-solving skills. Good understanding of call center KPIs and sales conversion. Fluency in Arabic and good command of English. Ability to work in a fast-paced, customer-focused environment. ???? Location: Jeddah, Saudi Arabia<br>If you have the experience and leadership skills to build an exceptional patient experience, we’d love to hear from you.

Job Description – Call Center Manager Job Title: Call Center Manager Department: Customer Experience / Operations Reports To: Customer Experience Director / Operations Director Location: As Assigned<br>Job Summary The Call Center Manager is responsible for leading and managing all call center operations to ensure exceptional customer service, operational efficiency, and achievement of service level targets. This role oversees workforce planning, performance management, quality assurance, customer satisfaction, budgeting, and continuous improvement initiatives while leading a team of supervisors, team leaders, and customer service representatives.<br>Key Responsibilities Operations Management Lead the daily operations of the call center. Ensure service levels and operational KPIs are consistently achieved. Develop operational plans to improve productivity and customer satisfaction. Monitor real-time performance and staffing requirements. Manage inbound, outbound, email, chat, and social media support channels where applicable. Team Leadership Lead, coach, and develop Call Center Supervisors and Team Leaders. Conduct regular performance evaluations. Develop succession plans for key positions. Foster a high-performance and customer-focused culture. Identify training needs and support employee development. Customer Experience Ensure excellent customer service standards are maintained. Resolve escalated customer complaints. Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Monitor customer feedback and implement improvement initiatives. Workforce Management Collaborate with Workforce Management teams to optimize staffing. Approve shift schedules and resource allocation. Monitor absenteeism, occupancy, and adherence. Ensure adequate staffing during peak periods. Performance Management Monitor team productivity and quality. Review daily, weekly, and monthly KPIs. Develop action plans to address performance gaps. Conduct regular operational review meetings.<br>Reporting & Analytics Prepare operational performance reports. Analyze call volumes and customer trends. Present performance dashboards to senior management. Monitor forecasting accuracy. Financial Management Manage the call center operating budget. Control overtime and staffing costs. Optimize operational efficiency while maintaining service quality. Participate in annual budget planning. Technology Management Ensure effective use of CRM and Call Center systems. Support implementation of new technologies. Coordinate with IT on system upgrades and issue resolution. Monitor system availability and business continuity.<br>Qualifications Bachelor's Degree in Business Administration, Management, Customer Service, Communications, or related field. Master's Degree (MBA) is preferred. Professional Certifications (Preferred) COPC Certification Lean Six Sigma Green Belt PMPCustomer Experience (CX) Certification Contact Center Management Certification<br>Experience8–10 years of experience in Customer Service or Call Center Operations. Minimum 4–5 years in a managerial role. Experience managing large call center teams (100+ agents preferred). Experience with multi-channel contact centers. Experience in service industries, logistics, telecommunications, banking, healthcare, or retail is preferred.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for ensuring a professional Call Center performance to achieve departmental goals and objectives. Supervise Call Center Coordinator?s performance and monitor calls are distributed fairly and evenly. Prepare periodic reports and submit it to the direct manager. Motivate and encourage Call Center Coordinators through positive communication and feedback. Perform periodic updating of doctors information that related to the department and notify the department staff. Coordinate work shifts schedule for Call Center Coordinators. Implements appropriate policies and procedures to achieve the Hospital?s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement. Perform any other tasks within his/her competence as directed by the Call Center Manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3-4 years of experience in the related field, at least 1 year as supervisory post Bachelors degree in any related field. </p><p></p></section>

Call Center Supervisor | Healthcare We are hiring on behalf of a leading healthcare organization in Riyadh, Saudi Arabia for an experienced Call Center Supervisor to lead daily contact center operations and ensure exceptional patient service across multiple clinics. This role requires a hands-on leader with strong operational ownership, excellent coaching skills, and a data-driven approach to performance management. Key Responsibilities Manage daily call center operations, staffing schedules, and agent allocation. Monitor inbound, outbound, missed, and unanswered calls to ensure service level targets are achieved. Oversee appointment booking, confirmations, rescheduling, no-show recovery, and patient follow-up activities. Monitor lead follow-up and appointment conversion performance. Conduct call quality audits, coaching sessions, and competency assessments for team members. Handle customer complaints, escalations, and operational issues, including system downtime. Ensure accurate utilization of call center, CRM, and appointment management systems. Prepare daily, weekly, and monthly operational and performance reports. Collaborate with Operations, Clinics, Marketing, IT, Quality, and Guest Relations teams to improve service delivery and patient experience. Requirements Bachelor's degree in Business Administration or a related field. Minimum 4 years of experience in a call center or customer service environment. At least 2 years of experience in a supervisory or team leadership role. Strong knowledge of call center KPIs, workforce scheduling, quality assurance, and performance management. Excellent communication skills in Arabic and English. Advanced proficiency in Microsoft Excel and operational reporting. Healthcare, patient access, or medical contact center experience is highly preferred. Experience with Vocalcom, EMR, CRM, or appointment management systems is an advantage.

???? Job Opportunity | Call Center Specialist – Tamheer Saudi Iwaa Company for Residential Compounds (IWAA) is a Saudi integrated workforce accommodation and support services platform with nearly two decades of operating experience across the Kingdom. IWAA designs, builds, and operates scalable workforce communities, providing accommodation, catering, facility management, transport, hygiene services, medical support, and resident welfare under one professionally governed model. We are currently looking for a Call Center Specialist – Tamheer to join our team in Jeddah. Role Description:The Call Center Specialist will be responsible for handling inbound and outbound calls, responding to client and resident inquiries, collecting customer requirements, preparing and sending quotations, logging and updating cases in the system, and following up to ensure customer satisfaction. Key Responsibilities:Handle customer and resident calls professionally. Respond to inquiries related to accommodation and support services. Collect customer information and understand their requirements. Prepare and send quotations to clients. Record and update customer details in the system. Follow up with clients after sending quotations. Escalate issues when needed and coordinate with internal teams. Prepare basic reports on call activities and recurring inquiries. Maintain service quality standards and comply with company policies. Qualifications:Strong customer service and communication skills. Good problem-solving skills and attention to detail. Basic computer literacy, including Microsoft Office. Familiarity with CRM, ticketing systems, or call center tools is a plus. Fluent in Arabic with good command of English. Ability to work in a fast-paced environment. Diploma or bachelor’s degree in Business, Communications, or a related field is preferred. Previous experience in call centers, hospitality, or residential services is a plus.???? Location: Jeddah???? Program: Tamheer???? Opportunity Number: 24780669???? To apply: Please send your CV to:reem@saudiiwaa.com#Hiring #Tamheer #Jeddah Jobs #Call Center #Customer Service #Saudi Iwaa #Job Opportunity #خدمة_عملاء #تمهير #وظائف_جدة

Job Purpose:We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<br>Contact Center Agent Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Making outbound calls Conducting market research, follow-up calls, or tele sales efforts.<br>Contact Center Agent Requirements:<br>This position is subject to applicable local hiring and Saudization requirements High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Proficiency with computers, especially with CRM software, and strong typing skills. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired. Language : Arabic - English

About the Job We are currently seeking a professional and customer-oriented Call Center / Customer Service Representative to join our team in Riyadh. The main responsibility of this role is handling incoming calls and assisting customers in a professional and efficient manner. Responsibilities:· Answer incoming calls and respond to customer inquiries.· Provide accurate information about company services.· Direct calls to the appropriate departments when needed.· Record call details and maintain accurate documentation.· Ensure high levels of customer satisfaction during every interaction. Requirements & Skills:· Excellent communication skills.· Professional phone etiquette.· Ability to handle calls calmly and efficiently.· Basic computer skills.· Fluent in Arabic (English is a plus).· Presentable and professional attitude. Experience:0–1 year of experience in call center or customer service (Fresh graduates are welcome).

About the Company:<br>Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.<br>Job Title: Call Center Representative. Location: On-site at Extensya offices in Riyadh. Reports to: Call Center Supervisor. Working Days: 5 days per week.<br>Work Schedule: Weekly rotating shifts.<br>Key Responsibilities:• Answer incoming calls and handle customer inquiries professionally.• Provide accurate information about products or services.• Resolve customer issues and complaints efficiently.• Record customer interactions, transactions, and feedback in the system.• Escalate complex issues to the appropriate department when necessary.• Achieve performance targets such as call handling time and customer satisfaction.• Follow communication scripts and company policies during customer interactions.• Participate in training sessions to improve product knowledge and communication skills.<br>Qualifications:• High school diploma or equivalent.• Advanced English language skills (ability to handle calls in both Arabic and English).• Excellent verbal communication skills.• Basic computer and typing skills.

Job Summary:The Call Center Agent will provide a professional, effective and advanced channel of communication with all MAGRABI clients using MAGRABI Call Center technology and software in order to better serve, respond and interact with all MAGRABI clients and prospects while applying MAGRABI Standards of service.<br>Qualifications University graduate Previous experiences is a must Good Command of written and spoken English Computer Skills is a must Dual keyboard skills

<div dir="rtl"><h3 >About Elegaci and the Role</h3> <p >Elegaci (إليجسي) is seeking a <strong >Call Center Specialist</strong> to join its team in <strong >Riyadh, Saudi Arabia</strong>. This <strong >full-time</strong> role is crucial as the first point of contact for patients, ensuring a high standard of service and efficient communication within the healthcare environment.</p> <h3 >Role Purpose</h3> <p >The Call Center Specialist is responsible for managing all patient interactions via telephone. This includes handling both inbound and outbound calls, facilitating appointment scheduling, providing accurate information, and consistently delivering high-quality customer service to patients.</p> <h3 >Key Responsibilities</h3> <ul > <li >Professionally answer inbound calls from patients.</li> <li >Make outbound calls for appointment confirmations and follow-ups.</li> <li >Schedule, modify, and cancel patient appointments efficiently.</li> <li >Respond to patient inquiries regarding services and clinic policies.</li> <li >Accurately record all customer interactions within the designated system.</li> <li >Transfer calls to appropriate departments or personnel when necessary.</li> <li >Handle patient complaints professionally and escalate issues as required.</li> <li >Meet daily productivity and service quality targets.</li> <li >Maintain strict patient confidentiality at all times.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this position should possess <strong >0-1 years of experience</strong> in a call center or customer service environment. The role requires individuals who are adept at clear communication and dedicated to patient satisfaction.</p> <h3 >Work Environment and Location</h3> <p >This is a <strong >full-time</strong> role based at Elegaci's facilities in <strong >Riyadh, Saudi Arabia</strong>. The specialist will operate within a dynamic call center setting, interacting directly with patients and supporting clinic operations.</p> <h3 >Application Information</h3> <p >Elegaci invites qualified candidates who meet the specified requirements to apply for this Call Center Specialist position. We look forward to reviewing applications from individuals committed to delivering exceptional patient support.</p></div>

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

The Job Summary The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.<br><br>Technical / Job-Specific Competencies1Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.2Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.3Assist customers in booking, modifying, and confirming service appointments with service centers.4Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.5Escalate complex issues to the relevant departments and ensure proper follow-up until closure.6Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.7Conduct follow-up communications to ensure customer satisfaction after service completion.8Coordinate with internal departments (service, parts, sales) to resolve customer requests.9Support sales initiatives by informing customers about offers, warranties, and additional services.10Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.<br>The Job Profile1Educational Qualifications Diploma or Bachelor’s degree in Business Administration or related field is a plus 2Professional Certifications Call Center or CRM system training (preferred)3Experience0-1 years of experience in call center or customer service role4Essential Job Pre-Requisites Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency5Languages Proficiency English: Intermediate to Advanced (Required)

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we’ve been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we’re looking for passionate individuals who share our vision and values.<br>Job Summary:The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.<br>Primary Responsibilities:2.1 Answer incoming patient calls (inbound) in a professional and courteous manner.2.2 Make outbound calls to confirm, reschedule, or follow up on appointments and services.2.3 Accurately book appointments in the system based on clinic policies and medical guidelines.2.4 Record all relevant information and notes in the system during or after each call.2.5 Handle patient complaints or forward them to the appropriate teams as per standard procedures.2.6 Follow approved call scripts and adhere to service quality standards.2.7 Meet daily performance targets such as call volume, average handling time, and satisfaction scores.2.8 Maintain patient confidentiality and comply with data privacy standards.2.9 The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.<br>Education / Professional Qualifications:High school diploma required (Diploma or Bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.<br>Experts & Skills:Strong verbal communication and interpersonal skills. Proficiency in spoken and written Arabic; English is preferred. Ability to use computer systems and appointment scheduling tools. Ability to work under pressure and manage multiple tasks. High level of commitment, accuracy, and time management.

Company Description CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality. We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.<br>Role Description This is a full-time on-site role for a Customer Service Representative at CsMena in Riyadh. The Customer Service Representative will be responsible for handling incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service on a daily basis.<br>Qualifications Language Skill: English B1 – B2. Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience expertise Excellent communication and interpersonal skills Ability to multitask and work under pressure Minimum 1 Year experience in Customer Service Knowledge of CRM systems and call center technology Fully available for all shifts (24/7) A bachelor degree in Business Administration or related field is preferred