Airline Ticketing Agent Jobs
2927 Jobs Found
AccorHotel
Saudi - Riyadh
<p>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li><li>Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul>
Saudi - Medina
<h3 >About the Role</h3>
<p >Accor is seeking a <strong >Reservation Agent</strong> to join our team in Medina, Al Madinah, Saudi Arabia. This is a full-time position designed for candidates with 0-1 years of experience. The Reservation Agent will be responsible for managing guest bookings and ensuring a positive experience from the initial point of contact.</p> <h3 >Role Summary</h3>
<p >As a Reservation Agent, you will serve as the primary contact for guests, delivering professional service and facilitating a seamless booking process. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving business success and building lasting relationships with our clientele within a dynamic team environment in Madinah.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor.</li>
<li >Efficiently process accommodation bookings for diverse market segments, including leisure travelers, business clients, and group reservations.</li>
<li >Accurately input and maintain all reservation information in the Property Management System, ensuring data integrity.</li>
<li >Strategically upsell room types and complementary services to maximize revenue while addressing guest needs and preferences.</li>
<li >Provide comprehensive information about the property, amenities, facilities, and local attractions in Madinah to enhance the guest experience.</li>
<li >Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled.</li>
<li >Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication.</li>
<li >Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages.</li>
<li >Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner.</li>
<li >Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions.</li>
<li >Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence.</li>
</ul> <h3 >Candidate Requirements</h3>
<ul >
<li >0-1 years of experience in a relevant customer service or hospitality role.</li>
<li >Flexible availability to work various shifts, including weekends and holidays as required.</li>
<li >Customer-focused attitude with a genuine passion for delivering exceptional service.</li>
<li >Proven ability to work collaboratively and supportively within a team environment.</li>
<li >Knowledge of local Madinah attractions and cultural awareness is advantageous.</li>
</ul> <h3 >About Accor</h3>
<p >Accor is a global hospitality group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. Accor is committed to offering numerous opportunities for professional development and advancement. The company embodies a vision of responsible hospitality, where every gesture, smile, and action contributes to creating a positive and memorable impact for customers, colleagues, and the planet.</p> <h3 >Application Information</h3>
<p >Candidates interested in this <strong >full-time</strong> Reservation Agent position in Medina are encouraged to apply.</p>
Saudi - Makkah
<h3><strong>About the Role</strong></h3><p>Accor is seeking a <strong>Reservation Agent</strong> to join its team. This <strong>full-time</strong> position is suitable for candidates with <strong>0-1 years of experience</strong> in a related field. The Reservation Agent plays a key role in managing guest accommodation inquiries and bookings, contributing to the overall guest experience.</p><h3><strong>About Accor</strong></h3><p>Accor is a global leader in the hospitality sector. The company is committed to fostering an environment where individuals can develop professionally and find purpose in their work. Accor supports its employees in their daily growth and learning, aiming to build tomorrow's hospitality together.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.</li><li>Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.</li><li>Accurately record all required reservation information in our Property Management System.</li><li>Upsell room types and additional services to maximize revenue while meeting guest needs.</li><li>Provide detailed information about our property, amenities, and local attractions.</li><li>Collaborate with other departments to ensure guest requests and special requirements are met.</li><li>Handle changes, cancellations, and special requests with a customer-centric approach.</li><li>Maintain up-to-date knowledge of room availability, rates, and promotional offers.</li><li>Assist in resolving customer complaints and concerns in a timely and professional manner.</li><li>Contribute to the continuous improvement of our reservation processes and guest experience.</li></ul><h3><strong>Qualifications and Experience</strong></h3><p>Applicants for this position should have <strong>0-1 years of experience</strong> in a relevant field, such as reservations, customer service, or hospitality.</p><h3><strong>Work Type</strong></h3><p>This is a <strong>full-time</strong> employment opportunity within the Accor team.</p><h3><strong>Application Process</strong></h3><p>Interested candidates are invited to submit their application through the designated portal.</p>
AccorHotel
Saudi - Medina
<p>We are seeking a professional and customer-focused Reservation Agent to join our dynamic team in Madinah, Saudi Arabia. As a Reservation Agent, you will serve as the first point of contact for our guests, delivering exceptional service and ensuring a seamless booking experience. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving our business success while building lasting relationships with our clientele.</p><p>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor</p><p>Efficiently process accommodations bookings for diverse market segments, including leisure travelers, business clients, and group reservations</p><p>Accurately input and maintain all reservation information in our Property Management System while ensuring data integrity</p><p>Strategically upsell room types and complementary services to maximize revenue while genuinely addressing guest needs and preferences</p><p>Provide comprehensive information about our property, amenities, facilities, and local attractions in Madinah to enhance the guest experience</p><p>Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled</p><p>Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication</p><p>Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages</p><p>Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner</p><p>Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions</p><p>Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent command of English with clear verbal and written communication skills</li><li>Professional telephone etiquette and strong interpersonal abilities</li><li>Proficiency with Property Management Systems (such as Opera) and Microsoft Office applications</li><li>Detail-oriented mindset with the ability to multitask effectively in a dynamic environment</li><li>Strong problem-solving capabilities and ability to make sound decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays as required</li><li>Customer-focused attitude with a genuine passion for delivering exceptional service</li><li>Proven ability to work collaboratively and supportively within a team environment</li><li>Strong organizational skills, time management abilities, and meticulous attention to detail</li><li>Knowledge of local Madinah attractions and cultural awareness is advantageous</li><li>Proficiency in additional languages beyond English is preferred</li><li>Demonstrated conflict resolution and guest service recovery experience</li><li>Ability to handle high call volumes and maintain composure under pressure</li></ul>
AccorHotel
Saudi - Medina
<p>Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system</p><p><strong>Desired Candidate Profile</strong></p><p>English Language - 1-2 year experience in luxury hotels Guest focused personality is essential</p>
Saudi - Riyadh
<p>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels</p><p>Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings</p><p>Accurately record all required reservation information in our Property Management System</p><p>Upsell room types and additional services to maximize revenue while meeting guest needs</p><p>Provide detailed information about our property, amenities, and local attractions in Phu Quoc</p><p>Collaborate with other departments to ensure guest requests and special requirements are met</p><p>Handle changes, cancellations, and special requests with a customer-centric approach</p><p>Maintain up-to-date knowledge of room availability, rates, and promotional offers</p><p>Assist in resolving customer complaints and concerns in a timely and professional manner</p><p>Contribute to the continuous improvement of our reservation processes and guest experience</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Guest focused personality is essential</li><li>Additional Information experience is an asset</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul>
Saudi - Eastern Province
<p>Position requires a skilled MH-60/H-60 Avionics Technician AT with the ability to perform Planned Maintenance Interval Inspections (PMI), Organizational, Intermediate, and Depot level maintenance on H-60 helicopters, which also includes troubleshooting, testing, inspections, repairs of aircraft radio s, radar, navigation equipment, and other rapid communication devices. Extensive knowledge in wire, and connector repair is required. Position is in Jubail Saudi Arabia. Essential Responsibilities: Current or previous experience performing H-60 helicopter Avionics work to include but not limited to: Perform maintenance and repair of major assemblies, subassemblies, and wire and connector replacements on the MH-60R aircraft and related systems. Have a knowledge of electronic theory. Perform inspection, troubleshooting, fault detection, fault isolation, and appropriate corrective actions on electrical and utilities systems. Operate and maintain all applicable ground support equipment. Identify, use and maintain all common, special, and precision tools available for power plant maintenance and repair. Responsible for all maintenance documentations, applicable forms, records, and reports using appropriate references and other publications including the NAMP. Provide On-the-Job-Training (OJT) for Saudi technicians and other personnel to include maintaining appropriate training records to document training.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>8 years current or previous experience performing complex helicopter electrical work to include but not limited to: installation, tests, troubleshooting, repair, overhaul, alignments, modification, performing final test calibrations, and solving maintenance problems in highly complex navigation identification, radar electronic devices, navigational radar, electronic countermeasure systems, global positioning system (GPS), and armament systems.</li><li>Must be able to solve complicated problems encountered by pilots while in flight. Often these problems cannot be duplicated on the ground.</li><li>Have a thorough understanding of flight characteristics and their effects on electronic systems. Systems includes search/ navigational radar, communication, navigation, electronic countermeasures, data computing, recording equipment, weapons computer, and inertial measurement systems.</li><li>Be able to use test equipment such as voltmeters, signal generators, sweep/ pulse generators, dual trace oscilloscopes, deviation meters, sweep carts, precision power, and frequency measuring devices. Also, must use various test sets that detect discrepancies that often do not appear during bench rework in work centers.</li><li>Ability to read and interpret blueprints, wiring diagrams, schematic diagrams, and technical directives</li><li>Work with miniaturized solid-state circuits and devices.</li><li>Able to use a full range of hand tools common to the trade.</li><li>Must have a thorough knowledge of digital/ analog computers, algebra, and trigonometry.</li><li>Must be able to pass a background check, and drug test.</li><li>Navy Aviation Avionics - AE MH-60R HSM HSC Airborne Low-Frequency Sonar (ALFS): AN/AQS-22 Sonobuoy Processing System Multi-Mode Radar: AN/APS-153(V) Open-Architecture Mission Computer</li><li>Must be able to obtain and maintain a DoW Secret Clearance.</li><li>Must be able to obtain and maintain facility credentials/authorization.</li><li>US Citizenship is required to obtain a Secret Clearance.</li></ul>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.</p><br><br>Job Description<br><br><ul><li>Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.</li><li>Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.</li><li>Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.</li><li>Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.</li><li>Manage and resolve any reservation-related issues or complaints effectively and efficiently.</li></ul><br>Qualifications<br><br><ul><li>Tamayyaz Program is for Saudi Nationals Only.</li><li>Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>Basic English skills are a must.</li><li>Strong passion for the Hospitality Field.</li><li>Excellent interpersonal and communication skills.</li><li>Is a team player that contributes to and proactively assists co-workers.</li><li>Ability to work a flexible roster depending on departmental needs.</li><li>Ability to focus attention on guest needs, always remaining calm and courteous.</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
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<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Confidential
Saudi - Riyadh
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner. Accurately process and confirm reservations, ensuring all guest preferences and requests are noted. Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information. Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out. Manage and resolve any reservation-related issues or complaints effectively and efficiently.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous.</p><p></p></section>
Saudi - Jeddah
<h3 >About the Tamayyaz Program and Role</h3>
<p >IBIS is seeking a <strong >Tamayyaz Reservation Agent</strong> to join its team in Jeddah and Makkah, Saudi Arabia. This full-time position is offered as part of the Tamayyaz Nationalization Development Program, which enables Saudi talents to acquire essential skills and knowledge for various professions within the hospitality field. The program utilizes a combination of classroom learning and on-job training within a specific timeframe. This opportunity is exclusively for Saudi nationals.</p> <h3 >Primary Objective of the Position</h3>
<p >The primary objective of the Reservation Agent is to maximize hotel revenue and ensure guest satisfaction. This is achieved by efficiently receiving, handling, and processing guest reservations under the direction of the Space Controller. The job incumbent is expected to operate in line with the hotel’s established guidelines, business plan, corporate guidelines, and service concepts.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Greet guests over the phone in a friendly and courteous manner.</li>
<li >Accurately record reservation information, identifying and recording group and transient business codes.</li>
<li >Inform other departments of VIP arrivals and pre-block special requests or VIP accommodations.</li>
<li >Identify commissionable reservations, secure required information, and process deposit details.</li>
<li >Identify and record special billing instructions, approving credit after consultation with the Space Controller.</li>
<li >File all reservations systematically for easy referral and assist in maintaining accurate room inventory control.</li>
<li >Assist with the preparation of the four-day forecast and VIP list, and keep the Space Controller informed of new group bookings.</li>
<li >Utilize yield management and up-selling techniques to achieve maximum occupancy and average rate.</li>
<li >Handle all special requests appropriately and utilize guest history files for personalized service.</li>
<li >Promote hotel restaurants and other services and facilities to guests to maximize customer satisfaction and hotel revenue.</li>
<li >Deal with assigned incoming correspondence, faxes, and reservation messages in a timely and accurate manner.</li>
</ul> <h3 >Operational Standards and Compliance</h3>
<ul >
<li >Follow all applicable laws, corporate standards, and guidelines.</li>
<li >Maintain high confidentiality in regards to guest privacy.</li>
<li >Report all potential and real hazards appropriately and immediately.</li>
<li >Fully understand and follow the hotel’s fire, emergency, and bomb procedures to ensure the security and safety of guests and employees.</li>
<li >Work in a safe manner that does not harm or injure self or others, adhering to hotel regulations and existing laws.</li>
<li >Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.</li>
</ul> <h3 >Qualifications and Experience</h3>
<p >Candidates for this role should possess <strong >0-1 years of experience</strong>. This position is suitable for individuals looking to develop their careers within the hospitality sector through a structured nationalization program.</p> <h3 >Professional Development and Conduct</h3>
<ul >
<li >Attend all meetings and training required by the Space Controller.</li>
<li >Assist colleagues in performing similar or related jobs after approval of the Space Controller.</li>
<li >Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently.</li>
<li >Accept a flexible work schedule necessary for uninterrupted service to hotel guests.</li>
<li >Maintain own working area and materials clean, tidy, and in good shape, reporting defective materials and equipment to the Space Controller.</li>
<li >Continuously seek to improve knowledge of own job function, including hotel facilities, nearby sights of interest, hotel standards of operation, departmental procedures, accepted methods of payment, and the hotel’s credit policy.</li>
</ul>
AccorHotel
Saudi - Riyadh
<p>PRIMARY OBJECTIVE OF POSITION To maximize hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Space Controller. The job incumbent should work in line with the hotel s guidelines, business plan, corporate guidelines, and service concepts.</p><p>TASKS, DUTIES AND RESPONSIBILITIES MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION Greets guests over the phone in a friendly, courteous manner Records reservation information accurately; identifies and records group and transient business codes Informs other departments of VIP arrivals Identifies commissionable reservations and secures required information Records and processes deposit information Identifies and records special billing instructions; approves credit after consultation with the Space Controller Files all reservations in a systematic order for easy referral Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms Assists with the preparation of the four day forecast and VIP list Achieves maximum occupancy and average rate by utilising yield management Uses up-selling techniques Handles all special requests appropriately Pre-blocks all special requests or VIP accommodations accurately Keeps Space Controller informed of new group bookings Utilises guest history files for personalized service at the hotel Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner Acknowledges assigned reservation faxes and messages</p><p>LAWS, REGULATIONS AND POLICIES Follows all applicable laws, corporate standards and guidelines</p><p>HEALTH AND SAFETY Maintains high confidentiality in regards to guest privacy Ensures that all potential and real hazards are reported appropriately immediately Fully understands the hotel s fire, emergency, and bomb procedures Follows emergency procedures to provide for the security and safety of guests and employees Works in a safe manner that does not harm or injure self or others Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations Anticipates possible and probable hazards and conditions and notifies the Space Controller Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct</p><p>MISCELLANEOUS Attends meetings and training required by the Space Controller Assists colleagues to perform similar or related jobs after approval of the Space Controller Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently Accepts flexible work schedule necessary for uninterrupted service to hotel guests Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Space Controller Continuously seeks to endeavor and improve knowledge of own job function - Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights) - Hotel standards of operation and departmental procedures - Accepted methods of payment by the hotel Reservationist - Hotel s credit policy</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking a professional and customer-focused Reservation Agent to join our dynamic team in Madinah, Saudi Arabia. As a Reservation Agent, you will serve as the first point of contact for our guests, delivering exceptional service and ensuring a seamless booking experience. Your enthusiasm, attention to detail, and commitment to guest satisfaction will be instrumental in driving our business success while building lasting relationships with our clientele.</p><br><ul><li>Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels with a friendly and helpful demeanor</li><li>Efficiently process accommodations bookings for diverse market segments, including leisure travelers, business clients, and group reservations</li><li>Accurately input and maintain all reservation information in our Property Management System while ensuring data integrity</li><li>Strategically upsell room types and complementary services to maximize revenue while genuinely addressing guest needs and preferences</li><li>Provide comprehensive information about our property, amenities, facilities, and local attractions in Madinah to enhance the guest experience</li><li>Collaborate seamlessly with front office, housekeeping, and other departments to ensure all guest requests and special requirements are fulfilled</li><li>Handle reservation modifications, cancellations, and special requests with a customer-centric approach and empathetic communication</li><li>Maintain current knowledge of room availability, pricing structures, promotional offers, and seasonal packages</li><li>Resolve guest concerns and complaints in a timely, professional, and solution-oriented manner</li><li>Contribute proactively to the continuous improvement of reservation processes and overall guest experience through feedback and innovative suggestions</li><li>Manage multiple tasks efficiently in a fast-paced environment while maintaining composure and organizational excellence</li></ul><br>Qualifications<br><br><ul><li>Excellent command of English with clear verbal and written communication skills</li><li>Professional telephone etiquette and strong interpersonal abilities</li><li>Proficiency with Property Management Systems (such as Opera) and Microsoft Office applications</li><li>Detail-oriented mindset with the ability to multitask effectively in a dynamic environment</li><li>Strong problem-solving capabilities and ability to make sound decisions independently</li><li>Flexible availability to work various shifts, including weekends and holidays as required</li><li>Customer-focused attitude with a genuine passion for delivering exceptional service</li><li>Proven ability to work collaboratively and supportively within a team environment</li><li>Strong organizational skills, time management abilities, and meticulous attention to detail</li><li>Knowledge of local Madinah attractions and cultural awareness is advantageous</li><li>Proficiency in additional languages beyond English is preferred</li><li>Demonstrated conflict resolution and guest service recovery experience</li><li>Ability to handle high call volumes and maintain composure under pressure</li></ul><br>Additional Information<br><br><p><br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
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<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span>From Land to Sea – Active Experiences in Nature’s Purest Form </span></p><br><br>
<br>
<p><span><span>Red Sea Sports s Entertainment (RSSE) </span>is a dedicated subsidiary of <span>Red Sea Global (RSG)</span>, responsible for designing and delivering outstanding land and marine experiences at <span>The Red Sea destination</span>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <span>Galaxea</span>, adventure activities via <span>Akun</span>, and leisure experiences delivered by <span>WAMA</span>.RSSE plays a key strategic role in the partnership between <span>Red Sea Global </span>and the <span>Saudi Olympic s Paralympic Committee</span>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <span>Saudi Vision 2030</span>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p><br><br>
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<br>
<p><span><strong>Job Purpose</strong></span></p><br><br>
<br>
<ul>
<li><span>The Admin Assistant – Booking will provide administrative and booking support for RSSE (AKUN, WAMA, GALAXEA) experiences and guest experience activities. The role is responsible for maintaining accurate booking records, coordinating guest enquiries, updating schedules and availability, supporting communication between guests and operations teams, and helping ensure a smooth and professional booking experience from enquiry through completion.</span></li>
</ul>
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<p><span><strong>Job Responsibilities</strong></span></p><br><br>
<br>
<ul>
<li><span>Support day-to-day administration of guest bookings for RSSE activities and experiences of Akun, Wama and Galaxea.</span></li>
<li><span>Receive, log, and respond to booking enquiries in a timely and professional manner.</span></li>
<li><span>Maintain booking systems, calendars, schedules, availability, guest details, time slots, amendments, and cancellations accurately.</span></li>
<li><span>Prepare and send booking confirmations, updates, and relevant information to guests and internal teams.</span></li>
<li><span>Coordinate with operations teams to ensure guest requirements, activity details, timings, and special requests are clearly communicated.</span></li>
<li><span>Monitor schedules to avoid duplicated bookings, overlapping time slots, or incomplete booking information.</span></li>
<li><span>Provide administrative support for reports on bookings, cancellations, attendance, guest requirements, and other reservation matters.</span></li>
<li><span>Monitor and manage e-mail address of the different brands.</span></li>
<li><span>Support pre-activity communication by sharing accurate information on RSSE experiences, activity requirements, timings, and guest preparation details.</span></li>
<li><span>Assist guests with booking changes, cancellations, and general enquiries while maintaining a high standard of customer service.</span></li>
<li><span>Follow up with guests or internal teams where required to support feedback collection and service improvement.</span></li>
<li><span>Maintain organised records, trackers, shared folders, and booking documentation in line with internal requirements.</span></li>
<li><span>Support coordination with relevant departments to ensure a seamless booking and guest experience process.</span></li>
<li><span>Identify simple improvements in booking administration, data accuracy, communication flow, and scheduling efficiency.</span></li>
<li><span>Promote awareness of RSSE activities and experiences, including wider portfolio offerings where appropriate.</span></li>
</ul>
<br>
<br>
<p><span><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p><br><br>
<br>
<ul>
<li><span>Follow all relevant RSSE and functional policies, processes, standard operating procedures, and instructions.</span></li>
<li><span>Prepare accurate and timely booking updates, trackers, and reports to support operational and management requirements.</span></li>
<li><span>Maintain confidentiality and accuracy when handling guest, booking, and operational information.</span></li>
</ul>
<br>
<p><span><strong>Safety, Quality & Environment</strong></span></p><br><br>
<br>
<ul>
<li><span>Apply relevant safety, quality, and environmental management requirements when coordinating booking information and guest communications.</span></li>
<li><span>Ensure operational teams receive accurate details needed to support safe and high-quality activity delivery.</span></li>
</ul>
<br>
<p><span><strong>Continuous Improvement</strong></span></p><br><br>
<br>
<ul>
<li><span>Contribute to improvements in booking administration, guest communication, data tracking, and reporting processes.</span></li>
<li><span>Share observations or recurring booking issues with the line manager to support better planning and service delivery.</span></li>
</ul>
<br>
<p><span><strong>Job Requirements</strong></span></p><br><br>
<br>
<p><span><strong>Experience and Capabilities</strong></span></p><br><br>
<br>
<ul>
<li><span>High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service is preferred.</span></li>
<li><span>Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role.</span></li>
<li><span>Experience in Saudi Arabia, tourism, adventure activities, hospitality, or destination operations is advantageous.</span></li>
<li><span>Good working knowledge of Microsoft Office, especially Outlook, Excel, Word, and Teams.</span></li>
<li><span>Experience using online booking systems, CRM tools, reservation platforms, or data-entry systems is preferred.</span></li>
<li><span>Strong data accuracy, record keeping, and scheduling coordination skills.</span></li>
<li><span>Ability to support flexible operational requirements, including weekends or peak periods where needed.</span></li>
</ul>
<br>
<p><span><strong>Skills</strong></span></p><br><br>
<br>
<ul>
<li><span>Clear written and spoken English; Arabic or another language is an advantage.</span></li>
<li><span>Customer-focused, polite, calm, and professional in guest communication.</span></li>
<li><span>Highly organised, detail-oriented, and able to manage multiple booking requests at the same time.</span></li>
<li><span>Able to follow instructions, escalate issues appropriately, and work with minimal supervision once trained.</span></li>
<li><span>Strong teamwork, coordination, time management, and follow-up skills.</span></li>
<li><span>Comfortable working in a fast-paced operational environment.</span></li>
</ul>
<br>
<br>
<p><span><strong>Job Context</strong></span></p><br><br>
<br>
<ul>
<li><span>The role supports booking administration for RSSE guest experiences and adventure activities. Accuracy, responsiveness, internal coordination, and professional guest communication are critical to the success of the role.</span></li>
</ul>
</div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
Saudi Arabia </div>
</div>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Amentum
Saudi - Riyadh
<p>Position requires a skilled MH-60/H-60 Avionics Technician AT with the ability to perform Planned Maintenance Interval Inspections (PMI), Organizational, Intermediate, and Depot level maintenance on H-60 helicopters, which also includes troubleshooting, testing, inspections, repairs of aircraft radio s, radar, navigation equipment, and other rapid communication devices. Extensive knowledge in wire, and connector repair is required. Position is in Jubail Saudi Arabia. Essential Responsibilities: Current or previous experience performing H-60 helicopter Avionics work to include but not limited to: Perform maintenance and repair of major assemblies, subassemblies, and wire and connector replacements on the MH-60R aircraft and related systems. Have a knowledge of electronic theory. Perform inspection, troubleshooting, fault detection, fault isolation, and appropriate corrective actions on electrical and utilities systems. Operate and maintain all applicable ground support equipment. Identify, use and maintain all common, special, and precision tools available for power plant maintenance and repair. Responsible for all maintenance documentations, applicable forms, records, and reports using appropriate references and other publications including the NAMP. Provide On-the-Job-Training (OJT) for Saudi technicians and other personnel to include maintaining appropriate training records to document training. Minimum Position Knowledge, Skills, and Abilities Required: 8 years current or previous experience performing complex helicopter electrical work to include but not limited to: installation, tests, troubleshooting, repair, overhaul, alignments, modification, performing final test calibrations, and solving maintenance problems in highly complex navigation identification, radar electronic devices, navigational radar, electronic countermeasure systems, global positioning system (GPS), and armament systems. Must be able to solve complicated problems encountered by pilots while in flight. Often these problems cannot be duplicated on the ground. Have a thorough understanding of flight characteristics and their effects on electronic systems. Systems includes search/ navigational radar, communication, navigation, electronic countermeasures, data computing, recording equipment, weapons computer, and inertial measurement systems. Be able to use test equipment such as voltmeters, signal generators, sweep/ pulse generators, dual trace oscilloscopes, deviation meters, sweep carts, precision power, and frequency measuring devices. Also, must use various test sets that detect discrepancies that often do not appear during bench rework in work centers. Ability to read and interpret blueprints, wiring diagrams, schematic diagrams, and technical directives Work with miniaturized solid-state circuits and devices. Able to use a full range of hand tools common to the trade. Must have a thorough knowledge of digital/ analog computers, algebra, and trigonometry. Must be able to pass a background check, and drug test. Preferences : Navy Aviation Avionics - AT MH-60R HSM HSC Airborne Low-Frequency Sonar (ALFS): AN/AQS-22 Sonobuoy Processing System Multi-Mode Radar: AN/APS-153(V) Open-Architecture Mission Computer Clearance Requirement: Must be able to obtain and maintain a DoW Secret Clearance. Must be able to obtain and maintain facility credentials/authorization. We maintain a drug-free workplace and perform post offer, pre-employment substance abuse testing. US Citizenship is required to obtain a Secret Clearance. Work Environment, Physical Demands, and Mental Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Must be able to walk, and stand on level, inclined surfaces for certain periods throughout the day. Also be able to climb stairs, ramps, ladders, and work stands. Must be able to lift 50 pounds. Distinguish color and judge three-dimensional depth. Other Responsibilities: Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. #rsnfpmi #rsnfat #srv</p><p><strong>Desired Candidate Profile</strong></p><p>Current or previous experience performing H-60 helicopter Avionics work to include but not limited to: Perform maintenance and repair of major assemblies, subassemblies, and wire and connector replacements on the MH-60R aircraft and related systems. Have a knowledge of electronic theory. Perform inspection, troubleshooting, fault detection, fault isolation, and appropriate corrective actions on electrical and utilities systems. Operate and maintain all applicable ground support equipment. Identify, use and maintain all common, special, and precision tools available for power plant maintenance and repair. Responsible for all maintenance documentations, applicable forms, records, and reports using appropriate references and other publications including the NAMP. Provide On-the-Job-Training (OJT) for Saudi technicians and other personnel to include maintaining appropriate training records to document training.</p><p>Minimum Position Knowledge, Skills, and Abilities Required: 8 years current or previous experience performing complex helicopter electrical work to include but not limited to: installation, tests, troubleshooting, repair, overhaul, alignments, modification, performing final test calibrations, and solving maintenance problems in highly complex navigation identification, radar electronic devices, navigational radar, electronic countermeasure systems, global positioning system (GPS), and armament systems. Must be able to solve complicated problems encountered by pilots while in flight. Often these problems cannot be duplicated on the ground. Have a thorough understanding of flight characteristics and their effects on electronic systems. Systems includes search/ navigational radar, communication, navigation, electronic countermeasures, data computing, recording equipment, weapons computer, and inertial measurement systems. Be able to use test equipment such as voltmeters, signal generators, sweep/ pulse generators, dual trace oscilloscopes, deviation meters, sweep carts, precision power, and frequency measuring devices. Also, must use various test sets that detect discrepancies that often do not appear during bench rework in work centers. Ability to read and interpret blueprints, wiring diagrams, schematic diagrams, and technical directives Work with miniaturized solid-state circuits and devices. Able to use a full range of hand tools common to the trade. Must have a thorough knowledge of digital/ analog computers, algebra, and trigonometry. Must be able to pass a background check, and drug test.</p><p>Preferences : Navy Aviation Avionics - AT MH-60R HSM HSC Airborne Low-Frequency Sonar (ALFS): AN/AQS-22 Sonobuoy Processing System Multi-Mode Radar: AN/APS-153(V) Open-Architecture Mission Computer</p><p>Clearance Requirement: Must be able to obtain and maintain a DoW Secret Clearance. Must be able to obtain and maintain facility credentials/authorization. We maintain a drug-free workplace and perform post offer, pre-employment substance abuse testing. US Citizenship is required to obtain a Secret Clearance.</p>
شركة ريتاج الخضراء للخدمات
Saudi - Riyadh
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>The Customer Service and Reservations Representative position offers an exciting opportunity to be part of a dynamic team in the field of market research. This role will play a vital part in enhancing customer experiences and ensuring their satisfaction with our services. We are looking for a motivated and enthusiastic individual to contribute to our team and assist in achieving the company's goals by providing exceptional support to customers.</p><p>You will have the opportunity to develop your skills in a supportive work environment, where we believe in the importance of continuous training and learning. We are committed to building a strong team culture that fosters collaboration and innovation. Through this position, you will have the chance to interact with a diverse group of customers, which will help you expand your network and develop both personal and professional skills.</p><p>We believe that every employee can make a difference, so we strive to provide opportunities for growth and advancement in your career path. We are looking for someone with a passion for customer service and a desire to learn and grow.</p><p><b>Responsibilities:</b></p><ol><li>Provide comprehensive support to customers via phone and email, ensuring their needs are met and issues are resolved efficiently.</li><li>Manage and organize reservations, including confirming and modifying bookings to ensure a seamless experience for customers.</li><li>Provide accurate information about company services, assisting customers in making informed decisions.</li><li>Collaborate with multiple internal teams to ensure a comprehensive and effective service for customers.</li><li>Document customer inquiries and feedback in the system, helping to improve processes and enhance customer satisfaction.</li><li>Offer suggestions for improving operations and services based on customer feedback and experiences.</li><li>Train new employees on customer service techniques and best practices, contributing to team efficiency.</li><li>Analyze customer data to identify trends and opportunities for service improvement and increased customer satisfaction.</li><li>Work towards achieving monthly and quarterly goals related to customer satisfaction and retention, contributing to the company's growth.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Effective communication skills with customers to ensure a positive experience.</li><li>Ability to manage time efficiently while handling multiple tasks simultaneously.</li><li>Problem-solving skills to analyze situations and provide appropriate solutions.</li><li>Proficiency in using customer relationship management (CRM) software to streamline operations.</li><li>Ability to work under pressure while maintaining a high level of professionalism.</li><li>Strong organizational skills for managing reservations and scheduling effectively.</li><li>Willingness to learn and adapt to changes in the work environment.</li></ul></div>
Red Sea Global
Saudi - Riyadh
<p ><span >From Land to Sea – Active Experiences in Nature’s Purest Form </span></p>
<p > </p>
<p ><span ><span >Red Sea Sports s Entertainment (RSSE) </span>is a dedicated subsidiary of <span >Red Sea Global (RSG)</span>, responsible for designing and delivering outstanding land and marine experiences at <span >The Red Sea destination</span>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <span >Galaxea</span>, adventure activities via <span >Akun</span>, and leisure experiences delivered by <span >WAMA</span>.RSSE plays a key strategic role in the partnership between <span >Red Sea Global </span>and the <span >Saudi Olympic s Paralympic Committee</span>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <span >Saudi Vision 2030</span>, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.</span></p>
<p > </p>
<p> </p>
<p><span ><strong>Job Purpose</strong></span></p>
<p> </p>
<ul>
<li ><span >The Operations Executive – Experience Bookings is a position working throughout The Red Sea territory, whose primary goal is to assist with the guest booking on all adventure activities within the destination for visiting guests to The Red Sea. </span></li>
<li ><span >You must be detail-oriented to ensure all our staff have correct information to deliver associated activities to our luxury guests. </span></li>
<li ><span >To be successful as an Operations Executive you must be able to work with minimal supervision and have excellent customer service skills. </span></li>
<li ><span >The candidate will be responsible for handling all aspects of the booking process for our customer, including managing enquiries, providing accurate information on products and services, and ensuring a seamless booking experience from start to finish.</span></li>
</ul>
<p> </p>
<p><span ><strong>Job Responsibilities</strong></span></p>
<p> </p>
<ul>
<li ><span >Develop an understanding of adventure tourism within the Red Sea Destination.</span></li>
<li ><span >Assisting and advising customers who may be choosing from a variety of activity options.</span></li>
<li ><span >Maintain an online booking system including updating schedules, availability, contact information, time slots, etc. </span></li>
<li ><span >Confirm bookings with guests and communicate any necessary changes or updates. </span></li>
<li ><span >Ensure that the availability schedule is clear and organized and that time slots do not overlap or conflict with each other.</span></li>
<li ><span >Provide superior customer service by promptly responding to client's inquiries and helping to resolve any issues that arise. </span></li>
<li ><span >Submit reports to management about bookings, cancelations and other booking and reservation matters. </span></li>
<li ><span >Ensure that all guests' information and requirements are accurately communicated to the operations team.</span></li>
<li ><span >Pre trip consultation with clients to discuss future travel plans and ensure guests receive the best experience that suits their desires from Akun and provide recommendations on other experiences from RSSE.</span></li>
<li ><span >Follow up with clients to receive feedback and make sure they had a positive experience.</span></li>
<li ><span >Coordinate with other departments to ensure a smooth and continuous booking process for clients. </span></li>
<li ><span >Identify areas for improvement in the booking process.</span></li>
<li ><span >Providing support to customers who may need to amend or cancel a reservation.</span></li>
<li ><span >Engage in active promotion and advocation of all adventure activities delivered within the wider context of the project, including those not under their direct area of responsibility i.e., GALAXEA & WAMA. </span></li>
<li ><span >Participating in regular review sessions with senior staff to provide updates on all aspects of the adventure experiences.</span></li>
<li ><span >Gain an understanding of and educate guests on all activities across the RSSE Portfolio.</span></li>
</ul>
<p> </p>
<p><span ><strong>Policies, Systems, Processes, Procedures, Standards and Reports</strong></span></p>
<p> </p>
<ul>
<li ><span >Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner. </span></li>
<li ><span >Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.</span></li>
</ul>
<p> </p>
<p><span ><strong>Safety, Quality & Environment </strong></span></p>
<p> </p>
<ul>
<li ><span >Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</span></li>
</ul>
<p> </p>
<p><span ><strong>Continuous Improvement </strong></span></p>
<p> </p>
<ul>
<li ><span >Contribute to the identification of opportunities for continuous improvement of department’s systems, processes and practices considering ‘international best practice,’ improvement of business processes, cost reduction and productivity improvement.</span></li>
</ul>
<p> </p>
<p><span ><strong>Job Requirements</strong></span></p>
<p> </p>
<p><span ><strong>Experience and capabilities</strong></span></p>
<p> </p>
<ul>
<li ><span >A minimum of 1 years' work experience within the tourism industry, experience in Saudi Arabia is advantageous.</span></li>
<li ><span >High school diploma.</span></li>
<li ><span >Certified travel associate (CTA) or certified travel counselor (CTC), preferred.</span></li>
<li ><span >Experience working in sales or public relations, preferably in the hospitality or travel industries.</span></li>
<li ><span >Customer-service experience.</span></li>
<li ><span >Excellent written and verbal communication skills.</span></li>
<li ><span >Multi-tasking and time-management skills, with the ability to prioritize tasks.</span></li>
<li ><span >Proficient in Microsoft office suite.</span></li>
<li ><span >Data entry experience.</span></li>
<li ><span >Flexible working hours.</span></li>
<li ><span >A good understanding of CRM and Juniper booking systems</span></li>
<li ><span >Proficiency with online booking systems, Microsoft office, and other relevant software.</span></li>
</ul>
<p> </p>
<p><span ><strong>Skills </strong> </span></p>
<p> </p>
<ul>
<li ><span >Can follow guidance from Senior Staff on personal and professional development.</span></li>
<li ><span >An unyielding commitment to excellence. </span></li>
<li ><span >Be self-motivated for personal growth</span></li>
<li ><span >The candidate must have basic written and spoken English, with the ability to communicate in a second language is a distinct bonus.</span></li>
<li ><span >The ideal candidate will be a positive and proactive individual with an outgoing, charismatic, and approachable character and with a high aptitude for customer care and good leadership skills. </span></li>
</ul>
<p> </p>
<p><span >In addition, the candidate should: </span></p>
<p> </p>
<ul>
<li ><span >Be a team player </span></li>
<li ><span >Be able to follow instructions </span></li>
<li ><span >Understanding diverse cultures</span></li>
<li ><span >Be an effective communicator </span></li>
<li ><span >Be adaptable </span></li>
<li ><span >Be always customer focussed </span></li>
<li ><span >Ability to work in a fast-paced environment</span></li>
</ul>
<p> </p>
</span>
رحلات الولاء
Saudi - Makkah
We are looking for a travel ticketing employee to join our team, where you will be responsible for booking and issuing travel tickets for customers and ensuring a seamless travel experience. Your main tasks will include advising customers on available travel options, handling booking inquiries, and coordinating with airlines and hotels. If you have excellent communication skills and a passion for the travel industry, this opportunity is perfect for you.
Al Qadisiyah
Saudi - Eastern Province
<p><br></p><p>Overview: The Head of Ticketing & Memberships is responsible for the strategic leadership, performance and development of the end-to-end Al Qadsiah Club ticketing & memberships function. The role ensures that ticketing activity maximizes income and attendance, supports audience and membership growth, delivers excellent customer & fan experience and provides high-quality data and insight to inform organizational decision making. This role provides oversight of pricing, sales channels, CRM (shared responsibility with Head of Digital) and audience insight, while overseeing day-to-day operational delivery and acts as the organizationu2019s senior authority on ticketing and data governance systems and sales performance.</p><p>Key Responsibilities:</p><ul><li>Collaborate with the CCO to develop and implement the Clubu2019s ticketing & membership strategy in alignment with organizational priorities, revenue targets, and audience development goals, building on the growth and learnings from the past 2 seasons.</li><li>Manage tickets, memberships and experiences pricing, discounting, and yield strategies to balance revenue generation, accessibility, and audience growth.</li><li>Working closely with the Aramco Stadium Team, monitor ticket sales performance against targets, forecast revenue, and adjust pricing or inventory strategies in response to demand and market trends.</li><li>Oversee all ticketing systems, CRM platforms, and third-party integrations to ensure effective configuration, data integrity, and operational efficiency across events and sales channels.</li><li>Manage all events on sales processes, including CRM setup and ticket inventory configuration, ensuring accuracy and operational readiness.</li><li>Ensure a high standard of customer experience across all ticketing and box-office operations by establishing and maintaining customer service standards.</li><li>Maintain, amend and enforce ticketing policies and procedures, including refunds, exchanges, discounts, and accessibility provisions, ensuring consistency and compliance.</li><li>Utilize CRM and ticketing data to generate insights that support reporting, marketing initiatives, and audience development strategies.</li><li>Ensure compliance with data protection regulations and organizational policies related to customer data management within the ticketing function.</li><li>Lead and develop the ticketing & memberships team by providing clear direction, performance management, training, and operational oversight to ensure efficient service delivery.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education:</strong> Bacheloru2019s degree in business, Finance, Marketing, Sports Management, or related field is preferred.</li><li><strong>Experience:</strong> 5-7 years in ticketing, box office operations and/or CRM leadership (ideally within a sports/entertainment venue environment)</li><li><strong>Skills:</strong><ul><li>- Commercial Acumen: Strong ability to drive revenue through pricing strategies, yield management, and sales optimization across multiple channels.</li><li>- Data-Driven Decision Making: Advanced capability in interpreting ticketing and CRM data to generate actionable insights, forecast demand, and influence strategy.</li><li>- CRM & Ticketing Systems Expertise: Deep understanding of ticketing platforms and CRM ecosystems, including segmentation, automation, and customer lifecycle management.</li><li>- Strategic Thinking: Ability to translate organizational goals into scalable ticketing and membership strategies that drive both short-term revenue and long-term fan growth.</li><li>- Leadership & Team Management: Proven experience in leading, developing, and scaling high-performing teams with clear KPIs and accountability frameworks.</li><li>- Stakeholder Management: Strong collaboration skills with senior leadership, media, operations, and external partners to align commercial objectives.</li><li>- Customer Experience Orientation: Understanding of fan behavior and expectations, with the ability to design seamless, high-quality end-to-end customer journeys.</li><li>- Financial & Forecasting Skills: Strong budgeting, forecasting, and revenue tracking capabilities.</li></ul></li><li><strong>Preferred Experience & Qualifications:</strong><ul><li>- Experience within a professional sports club, major entertainment venue, or large-scale event organization.</li><li>- Proven track record of driving ticketing revenue growth and increasing attendance in a competitive market.</li><li>- Experience implementing or optimizing CRM strategies tied to fan engagement, memberships, and retention.</li><li>- Experience working in high-growth or transformation environments, where systems, processes, and strategies are being built or scaled.</li><li>- Masteru2019s degree in business, Sports Management, or a related field is a plus.</li></ul></li></ul>
Confidential
Saudi - Riyadh
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.</p><p>Role overview Were looking for a highly motivated Event Ticketing Operations Manager to deliver world class event ticketing operations, build sales opportunities and form connections with new and existing clients. This is an excellent opportunity to find new ways to help us achieve our client acquisition and revenue goals.</p><p>Key Responsibilities</p><ul><li>Support the client, event managers, in-house designers and other 3rd party vendors leading up to the event, ensuring that both client and event requirements are met.</li><li>Find new opportunities and close new sales with client.</li><li>Developing growth strategies and plans</li><li>Managing and retaining relationships with existing clients</li><li>Increasing client base</li><li>Having an in-depth knowledge of business products and value proposition</li><li>Writing business proposals</li><li>Negotiating with stakeholders</li><li>Identifying and mapping business strengths and customer needs</li><li>Researching business opportunities and viable income streams</li><li>Following industry trends locally and internationally</li><li>Drafting and reviewing contracts</li><li>Reporting on successes and areas needing improvements</li></ul><p>Duties and Responsibilities:</p><ul><li>Apply for licenses, permits required with the relevant authorities.</li><li>Coordinate the set-up and production of the event on-site, ensuring the delivery of a high-quality event.</li><li>Required to work closely with the members of the team to collectively produce a successful event.</li><li>To handle multiple projects from entry-level to mega-huge events.</li><li>Logistics management and inventory control of all equipment, materials and any other items.</li></ul><p>Highly Qualified Applicants will also be able to assist in overall business growth:</p><ul><li>Activation & Growth lead and oversee new logo partnerships, field strategy, budget, planning, prospecting, contract negotiation and implementation for the companys ticket solution and B2B products.</li><li>Program Development & Innovation - Identify, analyze & evaluate marketing campaign strategy & business plans to demonstrate the companys sustainable competitive advantage and value proposition in the market, while maintaining subject-matter expertise on custom content, influencers, digital sales, forecasts, data processing & education on the entertainment & technology space</li><li>Partner Strategy a hands-on approach to building the business by effectively collaborating with cross-functional teams (marketing, product, account, customer service, finance & legal) to develop a partnership strategy and establish best practices for successful KPIs & OKRs for maximum growth acceleration and revenue enablement</li><li>Marketplace knowledge of digital media, social media, influencer-marketing and competitive set with a deep strategic understanding of marketing campaigns and media plan development across various industries in which the product is functional</li><li>Partner Success create strategic analysis by utilizing internal and external data processing systems for marketplace insights while providing pre- and post-sales support to senior-level executives to reach company revenue targets and maximizing partner revenues.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A degree in Business Administration, or Marketing, or Economics, or any related field</li><li>Three or more years of experience in Business Development focused on the area of ticketing, events management, entertainment, etc.</li><li>High-level communication skills</li><li>Stakeholder management skills</li><li>Proven ability to negotiate</li><li>Possess a good network of suppliers and contractors contacts.</li><li>Highly competent with excellent audiovisual knowledge and hands-on skills.</li><li>Able to take "common-sense" initiatives and make sound judgments and decisions.</li><li>Effective crisis management.</li><li>Good time management.</li><li>A passion for events and communication with an accurate eye for details.</li><li>Ability to handle pressure, multi-task and work within tight schedules/deadlines.</li><li>Calm, resourceful, independent and vigilant.</li><li>Experience with design and implementation of business development strategy</li><li>Conflict resolution</li><li>The ability to self-motivate and motivate a team</li><li>Experience working to and exceeding targets</li></ul><p></p></section>