Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels

Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings

Accurately record all required reservation information in our Property Management System

Upsell room types and additional services to maximize revenue while meeting guest needs

Provide detailed information about our property, amenities, and local attractions in Phu Quoc

Collaborate with other departments to ensure guest requests and special requirements are met

Handle changes, cancellations, and special requests with a customer-centric approach

Maintain up-to-date knowledge of room availability, rates, and promotional offers

Assist in resolving customer complaints and concerns in a timely and professional manner

Contribute to the continuous improvement of our reservation processes and guest experience

Desired Candidate Profile

• Guest focused personality is essential
• Additional Information experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus