وظائف التسويق عبر وسائل التواصل الاجتماعى - المنطقة الشرقية السعودية

<p>Creative, on brand, and always on. LE CAF LPM A casual neighbourhood destination where French Riviera spirit meets everyday city life. Good food, warm people, and the simple things done beautifully. Nothing overcomplicated. Everything just right.</p><p>You make things happen. From content shoots to community management, from in-caf activations to daily social, this is a field role as much as a desk job. You bring Le Caf LPM to life everywhere it shows up.</p><p>Execution &amp; Market Awareness: You execute marketing plans on the ground - staying close to what s happening in the market and bringing relevant ideas back to the team. Content Creation &amp; Creativity: You brief, create, and coordinate content that feels true to who we are: visually refined, on tone, and always surprising in the best way. Social Media &amp; Community: You manage our platforms day-to-day by scheduling, engaging, and building a community that genuinely connects with the Le Caf LPM spirit. Events &amp; Activations: You help organise and execute in-caf events, campaigns, and activations on the ground, with the team, always on brand. Collaboration &amp; Budget Compliance: You work seamlessly with operations, creative, and external partners. You keep campaigns on brand, on time, and within budget. This is a guide, not a ceiling. As Le Caf LPM grows, so might your role. Flexibility is part of our DNA: every team member may be asked to support another department when the business needs it. We trust you ll bring the same care to everything you do. REPORT TO Brand Operations Manager</p><p><strong>Desired Candidate Profile</strong></p><p>Curious. Switched-on. Analytical. Charismatic. Charming.</p><p>Minimum 3 years of marketing experience in hospitality, lifestyle, or luxury sectors. Experience in content creation, digital campaigns, and social media management. Comfortable working in a fast-paced, people-facing environment. English written and spoken is a must. French or another European language, even better.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMediaNL PulseMediaNL is a fast-growing digital media and data solutions company dedicated to delivering high-quality content, analytics, and operational support to clients across various industries. We value accuracy, efficiency, and innovation, and we are expanding our remote team across the MENA region.</p><p>Job Overview We are seeking a highly organized and detail-oriented Data Entry Specialist to join our remote team. In this role, you will be responsible for accurately inputting, updating, and maintaining data across multiple systems and platforms. This position is ideal for individuals who are reliable, self-motivated, and comfortable working independently in a remote environment. Both full-time and part-time opportunities are available, offering flexibility to suit different schedules.</p><p>Key Responsibilities</p><ul><li>Accurately enter, update, and maintain data in company databases and systems</li><li>Review data for errors, inconsistencies, or missing information and correct as needed</li><li>Verify and validate data to ensure high levels of accuracy and integrity</li><li>Organize and maintain digital files and records</li><li>Perform regular data quality checks and audits</li><li>Collaborate with team members and supervisors to resolve discrepancies</li><li>Follow data entry procedures, guidelines, and confidentiality policies</li><li>Generate reports and summaries based on entered data when required</li></ul><p>Requirements</p><ul><li>Proven experience in data entry, administrative support, or a similar role is preferred</li><li>Excellent typing speed and accuracy</li><li>Strong attention to detail and organizational skills</li><li>Proficiency in Microsoft Office (especially Excel) and/or Google Workspace</li><li>Basic understanding of data management systems</li><li>Ability to work independently and meet deadlines</li><li>Strong communication skills (written and verbal)</li><li>Reliable internet connection and a suitable remote work setup</li></ul><p>Preferred Qualifications</p><ul><li>Experience working remotely in a distributed team</li><li>Familiarity with CRM systems or database tools</li><li>Basic knowledge of data privacy and security practices</li><li>Multilingual abilities (Arabic and English preferred in the MENA region)</li></ul><p>Work Schedule</p><ul><li>Flexible working hours depending on full-time or part-time engagement</li><li>Ability to meet deadlines and manage workload independently</li></ul><p>What We Offer</p><ul><li>Fully remote work environment</li><li>Flexible schedule options</li><li>Competitive compensation based on experience and workload</li><li>Opportunity to grow within a dynamic and international team</li><li>Supportive and collaborative work culture</li></ul><p>How to Apply</p><p>Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant experience and availability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven experience in data entry, administrative support, or a similar role is preferred</p><p>Excellent typing speed and accuracy</p><p>Strong attention to detail and organizational skills</p><p>Proficiency in Microsoft Office (especially Excel) and/or Google Workspace</p><p>Basic understanding of data management systems</p><p>Ability to work independently and meet deadlines</p><p>Strong communication skills (written and verbal)</p><p>Reliable internet connection and a suitable remote work setup</p><p>Preferred Qualifications</p><ul><li>Experience working remotely in a distributed team</li><li>Familiarity with CRM systems or database tools</li><li>Basic knowledge of data privacy and security practices</li><li>Multilingual abilities (Arabic and English preferred in the MENA region)</li></ul><p></p></section>

<p data-start="33" data-end="222" class="PDq2pG_selectionAnchorContainer">We are looking for a creative graphic designer with a high visual sense and a basic background in marketing to join our team and contribute to transforming ideas and strategies into impactful designs consistent with each brand's identity.<span aria-hidden="true" class="PDq2pG_selectionAnchor"></span></p> <p data-start="224" data-end="243">Tasks and Responsibilities:</p> <ul> <li> Designing visual content for social media accounts. </li> <li> Designing elements for digital and field advertising campaigns (Online &amp;amp; Offline). </li> <li> Developing visual ideas and concepts for campaigns in collaboration with the marketing team. </li> <li> Designing advertisements, posters, print materials, billboards, and promotional materials. </li> <li> Adapting designs for different platforms and sizes while maintaining visual identity consistency. </li> <li> Understanding campaign objectives and target audience and translating them into attractive and effective visual solutions. </li> <li> Preparing files for printing and ensuring they meet technical specifications. </li> <li> Following design trends and digital content and suggesting modern creative ideas.</li> </ul> <div><br></div> <div><br></div> <div> <p data-start="800" data-end="818" class="PDq2pG_selectionAnchorContainer">Required Qualifications:<span aria-hidden="true" class="PDq2pG_selectionAnchor"></span></p> <ul> <li> Experience in graphic design and managing design projects. </li> <li> Proficiency in Adobe programs, especially Photoshop, Illustrator, and InDesign. </li> <li> Basic background in marketing, advertising campaigns, and audience behavior. </li> <li> Good knowledge of social media and print design requirements.</li><li>Experience in motion graphics</li><li>The ability to manage time, work on multiple projects, and meet deadlines.<span aria-hidden="true" class="PDq2pG_selectionAnchor"></span> </li> <li> Flexibility in receiving feedback and developing designs based on it.</li> </ul> <div><br></div> </div> <div><br></div>

<p><br></p><p>Overview: Al-Qadsiah Club is seeking a creative and detail-oriented Copywriter / Content Writer Specialist to develop, write, and manage high-quality content that supports the clubu2019s brand, marketing, and communication objectives. The successful candidate will be responsible for creating engaging written content across multiple platforms, ensuring consistency with the clubu2019s voice and messaging, meeting editorial standards, and collaborating with internal teams to deliver compelling narratives that enhance audience engagement and brand awareness.</p><p>Key Responsibilities:</p><ul><li>Write, edit, and proofread engaging content for marketing, digital platforms, campaigns, and internal communications.</li><li>Ensure all content aligns with the clubu2019s brand voice, messaging, and objectives.</li><li>Collaborate with marketing, media, and creative teams to develop compelling content ideas.</li><li>Adapt content for different platforms, including websites, social media, press releases, and promotional materials.</li><li>Manage content calendars and meet deadlines while maintaining high editorial standards.</li><li>Review content for accuracy, clarity, and consistency.</li><li>Stay updated on industry trends to continuously improve content quality and impact.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelors degree in media, journalism, or similar.</li><li>Minimum of 3 years of experience in copywriting, content and media</li></ul>

<p>Department: Commercial Location: Dammam Reporting to: Chief Commercial Officer Detailed responsibility : Maintain and update customer and prospect databases. Develop and implement marketing plans and initiatives aligned with the company s business objectives. Develop and maintain the company s brand identity and ensure consistency across marketing and communication materials. Manage and coordinate content for the company s website, social media platforms, company profiles, presentations, brochures, and other marketing materials. Conduct market research to identify industry trends, customer needs, market opportunities, and competitor activities. Develop marketing campaigns and initiatives to increase brand awareness and strengthen the company s market presence. Coordinate and support participation in exhibitions, conferences, industry events, and customer engagement activities. Work closely with internal departments to understand services and translate operational capabilities into effective marketing content. Monitor and report on marketing activities, campaigns, engagement, and lead-generation performance. Maintain marketing databases, records, and relevant market intelligence. Support corporate communications and other promotional initiatives as required. Assist in preparing customer presentations, proposals, company profiles, and promotional materials.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in Marketing , Business Administration , Communications , or a r elated field . 2 4 years of experience in marketing, preferably in a B2B environment. Experience in logistics, transportation, supply chain, shipping, or related industries is preferred. Strong written and verbal communication skills in English; Arabic is an advantage. Proficiency in Microsoft Office, particularly PowerPoint and Excel. Experience with social media, digital marketing, content creation, and market research. Strong organizational and project coordination skills. Creative, proactive, commercially aware, and detail-oriented.</p>

<p>We are seeking a reliable, organized, and detail-oriented Virtual Assistant Administrator / Data Entry Specialist to provide remote administrative and data-entry support. This position is ideal for someone who is comfortable working independently, managing multiple tasks, handling information accurately, and communicating professionally in a remote work environment. The successful candidate will assist with day-to-day administrative activities, maintain accurate records, organize digital information, and help ensure assigned tasks are completed correctly and on time.</p><p>Key Responsibilities</p><ul><li>Enter, update, and maintain information in spreadsheets, databases, online systems, and company records.</li><li>Review data for accuracy, completeness, formatting, and duplicate or missing information.</li><li>Perform routine administrative and virtual assistant duties.</li><li>Organize digital files, folders, documents, and records using established naming and filing procedures.</li><li>Prepare, format, edit, and update documents, reports, spreadsheets, and other business materials.</li><li>Manage email correspondence and respond to routine inquiries when assigned.</li><li>Assist with calendar management, appointment scheduling, reminders, and basic coordination.</li><li>Transfer information from source documents into designated systems accurately.</li><li>Conduct basic online research and compile requested information.</li><li>Maintain task lists and provide progress updates on assigned work.</li><li>Assist with document processing, record keeping, and database maintenance.</li><li>Follow established procedures for handling confidential or sensitive business information.</li><li>Identify data discrepancies or incomplete records and report them for correction.</li><li>Complete other administrative and data-entry duties as assigned.</li></ul><p>Technical Skills</p><p>Candidates should be comfortable using common computer and online productivity tools, including:</p><ul><li>Microsoft Word and Excel</li><li>Google Docs and Google Sheets</li><li>Email and calendar applications</li><li>Cloud-based file storage and document-sharing platforms</li><li>Web browsers and online research tools</li><li>Video conferencing and remote communication platforms</li><li>Basic database, CRM, or data-management systems</li></ul><p>Experience with additional administrative or project-management software is a plus.</p><p>Remote Work Requirements</p><p>Because this is a remote position, candidates should have:</p><ul><li>A reliable computer or laptop suitable for administrative work.</li><li>A stable internet connection.</li><li>A quiet and professional workspace.</li><li>The ability to communicate consistently during agreed working hours.</li><li>Basic knowledge of online security and safe handling of company information.</li></ul><p>Ideal Candidate</p><p>We are looking for someone who is accurate, dependable, responsive, and highly organized. You should be comfortable performing repetitive data-entry tasks while maintaining a high level of accuracy. You should also be able to switch between administrative responsibilities, communicate clearly, and take ownership of assigned tasks. The ideal candidate is proactive, willing to learn new systems, able to identify errors, and committed to delivering quality work on schedule.</p><p>What We Offer</p><ul><li>100% remote work environment.</li><li>Full-time and/or part-time opportunities, depending on business needs.</li><li>Flexible scheduling where applicable.</li><li>Training and onboarding for company-specific systems and procedures.</li><li>Opportunity to develop administrative, organizational, and data-management skills.</li><li>Supportive remote working environment.</li><li>Potential for additional responsibilities and professional growth based on performance.</li></ul><p>Compensation</p><p>Compensation will be discussed with qualified candidates and will depend on experience, responsibilities, working hours, and location. Any applicable payment schedule and employment or contractor terms will be clearly communicated before work begins.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent required; additional education or administrative training is a plus.</li><li>Previous experience in data entry, virtual assistance, office administration, customer support, or a related role is preferred but not necessarily required.</li><li>Strong typing and data-entry skills with excellent attention to detail.</li><li>Good written and verbal communication skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to follow written instructions and established procedures.</li><li>Comfortable working independently with minimal supervision.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional, dependable, and able to maintain confidentiality.</li></ul>

<h3 >About Al-Qadsiah Saudi Club</h3> <p >Al-Qadsiah Saudi Club is dedicated to making an impact both on and off the field. Driven by ambition and innovation, the club aims to contribute to the nation's sports vision. This organization focuses on shaping its legacy within Saudi sports and on a global stage.</p> <h3 >Role Overview</h3> <p >Al-Qadsiah Saudi Club, located in Al Khobar, Eastern Region, is seeking a <strong >Head of Marketing</strong>. This full-time position involves leading the development and execution of the club's marketing strategy. The primary objectives include driving domestic and international fan growth, strengthening brand equity, and increasing commercial value. The role encompasses brand management, content strategy, digital marketing, creative direction, fan engagement, and international marketing initiatives, with the goal of positioning Al-Qadsiah as a leading football brand in Saudi Arabia and globally.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead the development and delivery of the club's long-term marketing and brand strategy.</li> <li >Protect and strengthen the club's identity, positioning, and visual standards across all fan-facing touchpoints.</li> <li >Deliver integrated marketing campaigns to increase brand awareness, supporter engagement, and commercial value.</li> <li >Ensure consistency across all fan-facing channels, partnerships, merchandise, stadium experiences, and communications.</li> <li >Develop international marketing strategies targeting priority football markets across Europe, Asia, North America, and key football territories.</li> <li >Drive global fan acquisition and engagement through targeted campaigns and content.</li> <li >Support overseas tours, events, player appearances, and commercial initiatives.</li> <li >Build relationships with international agencies, broadcasters, rightsholders, and football stakeholders.</li> <li >Develop strategies to grow the club's fanbase across digital and physical channels.</li> <li >Collaborate with the Head of Digital to drive CRM and fan segmentation strategies for improved audience understanding and personalised communications.</li> <li >Work closely with commercial, ticketing, and digital teams to increase attendance, memberships, and revenue.</li> <li >Enhance supporter experiences for both matchdays and non-matchdays, ensuring campaigns meet agreed objectives and KPIs.</li> <li >Lead annual and seasonal marketing planning processes.</li> <li >Develop integrated campaigns supporting season launches, matchday promotion, ticket &amp; hospitality sales, membership programmes, merchandise launches, sponsor activations, community initiatives, and international growth objectives.</li> <li >Provide regular executive-level reporting on marketing effectiveness, fan growth, digital performance, campaign results, and ROI.</li> <li >Oversee the club's content strategy across all channels and lead the creation of compelling storytelling that connects supporters with players, coaches, and the club's wider vision.</li> <li >Ensure high-quality content production across video, social media, photography, editorial, and digital platforms.</li> <li >Manage internal creative teams and external agencies.</li> <li >Lead all digital marketing activities including social media marketing, paid media, search marketing, CRM and email marketing, mobile and app marketing, website performance, audience acquisition, and optimisation of customer journeys and conversion funnels.</li> <li >Build, lead, and develop a high-performing cross-functional marketing team.</li> <li >Foster a culture of accountability, creativity, and continuous improvement.</li> <li >Manage agency relationships, budgets, and external suppliers.</li> <li >Collaborate closely with senior leaders across commercial, communications, football operations, sponsorship, retail, and ticketing.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >5-10 years</strong> of relevant experience in marketing leadership roles.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Al Khobar, Eastern Region, Saudi Arabia. The role requires collaboration with various internal departments and external stakeholders to achieve marketing objectives.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to submit their applications. Further details regarding the application process will be provided.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>PulseMedia is seeking a highly organized, dependable, and detail-oriented Data Entry Admin Specialist to join our remote operations team. This role plays a vital part in ensuring the accuracy, consistency, and integrity of company data while supporting daily administrative processes. The ideal candidate is comfortable working independently, possesses exceptional attention to detail, and can efficiently manage multiple tasks in a remote setting. You will be responsible for entering, verifying, updating, and maintaining data across multiple systems while ensuring compliance with company procedures and confidentiality standards. Both full-time and part-time opportunities are available, providing flexibility to accommodate different schedules and availability.</p><p>Key Responsibilities</p><ul><li>Accurately enter, update, and maintain data across company databases, spreadsheets, CRM platforms, and internal systems.</li><li>Review incoming information for completeness, consistency, and accuracy before processing.</li><li>Identify and correct data entry errors, duplicate records, inconsistencies, or missing information.</li><li>Verify and validate data using internal guidelines and quality assurance procedures.</li><li>Organize, manage, and maintain digital files, records, and documentation in a structured manner.</li><li>Conduct routine data quality checks, audits, and database maintenance activities.</li><li>Generate reports, summaries, and data exports as requested by management.</li><li>Support administrative tasks related to documentation, record keeping, and operational workflows.</li><li>Collaborate with supervisors and team members to resolve discrepancies and improve data accuracy.</li><li>Maintain strict confidentiality when handling sensitive company or client information.</li><li>Follow established company policies, data entry procedures, and security protocols.</li><li>Meet productivity, accuracy, and turnaround time expectations while working independently.</li></ul><p>Work Schedule</p><p>Remote position with flexible scheduling options. Full-time and part-time opportunities available. Work hours may be arranged based on business needs and candidate availability. Candidates should be able to manage workloads independently while consistently meeting deadlines and quality standards.</p><p>What We Offer</p><ul><li>Fully remote work with the flexibility to work from home.</li><li>Flexible scheduling options to support work-life balance.</li><li>Competitive compensation based on experience, skills, and workload.</li><li>Opportunities for professional development and career advancement within a growing international company.</li><li>Supportive, collaborative, and inclusive team culture.</li><li>Ongoing training and guidance to help you succeed in your role.</li><li>The opportunity to contribute to innovative digital media and data solutions serving clients across multiple industries.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in data entry, administrative support, office administration, or a similar position is preferred.</li><li>Excellent typing speed with a high level of accuracy.</li><li>Exceptional attention to detail and strong organizational abilities.</li><li>Proficiency in Microsoft Office, particularly Excel, as well as Google Workspace applications.</li><li>Basic understanding of databases, data management systems, and digital recordkeeping.</li><li>Strong analytical and problem-solving skills with the ability to identify discrepancies.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently with minimal supervision while meeting deadlines.</li><li>Strong time management and multitasking capabilities.</li><li>Reliable high-speed internet connection and a suitable home office or remote work environment.</li><li>Experience working remotely within a distributed or international team.</li><li>Familiarity with CRM platforms, database software, or cloud-based business systems.</li><li>Basic understanding of data privacy regulations and information security best practices.</li><li>Fluency in English is required; Arabic language skills are highly desirable for supporting clients and teams across the MENA region.</li><li>Experience using productivity and collaboration tools such as Google Drive, Microsoft Teams, Slack, or similar platforms is considered an advantage.</li></ul><p></p></section>

<p>Job Role: Inside Sales Executive (Lead Follow-up &amp; Closing) Department: Sales Reports to: Sales Director / CEO Location: Dammam, Saudi Arabia Office-based Type: Full-time</p><p>About the Role We run outbound calling campaigns that contact our CRM clients and potential clients/leads to introduce our solution. When a prospect shows interest, the opportunity is handed over to a dedicated sales professional. That s where you come in. The Inside Sales Executive owns the relationship from that first warm handoff all the way to a signed purchase order. This is a high-volume, conversion-focused role your core job is to turn incoming interest into closed deals, quickly and consistently. You will be managing many active conversations at once, so speed, organization, and follow-through are everything.</p><p>Key Responsibilities Lead Management &amp; Execution Rapidly follow up on warm/interested leads passed over from outbound campaigns (speed-to-lead is critical first contact within minutes/hours, not days). Reach prospects across the channels they respond to: phone, email, WhatsApp, and in-person/online meetings. Understand each client s needs and clearly explain how our solution solves their problem commercially and technically. Pipeline &amp; Deal Closing Handle objections, answer detailed questions, and build trust over multiple touchpoints. Prepare and send quotations and proposals; follow up persistently until a decision is reached. Negotiate terms and close the deal secure the purchase order (PO). Consistently meet and exceed monthly conversion and revenue targets. Operations &amp; Collaboration Keep the pipeline accurate and up to date in the CRM (every lead, stage, and next action logged). Coordinate with technical, product, and operations teams for demos, specifications, and delivery details. Feed insights back to improve call scripts and overall campaign quality (identifying common objections and high-converting segments).</p><p>Success Metrics (KPIs) Speed to Lead: Average time to first contact after handoff. Follow-up Consistency: Touchpoints per lead until a decision is reached. Conversion Rate: Percentage of handed-off leads converted to qualified opportunities. Win Rate: Opportunities closed vs. total managed. Revenue Generated: Purchase orders and revenue closed per month. Pipeline Hygiene: CRM records kept accurate and up to date.</p><p>Inclusion &amp; Diversity At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements and Preferences 2 4 years of B2B inside sales, telesales, or sales experience ideally in technology or manufacturing. Proven track record of closing deals and hitting/exceeding targets. Excellent communication and negotiation skills in Arabic and English. Comfortable managing a high volume of leads and follow-ups without letting anything slip. Strong CRM discipline (Salesforce, HubSpot, Zoho, or similar). Able to quickly grasp a technical product and explain it in simple terms. Self-motivated, resilient, and highly organized. Bachelor s degree preferred. Experience in fleet management systems or telematics is a bonus.</p>

<p>Job Role: CRM Manager Department: Sales Location: Dammam, Saudi Arabia (MODON Industrial City) Reports To: CEO / Sales Director Role Summary: The CRM Manager owns Perfect Vision's customer relationship management system and sales operations infrastructure. This role is responsible for maintaining data integrity across the client base, enabling the sales team with pipeline visibility and reporting, and driving process discipline so that leads, opportunities, and after-sales contracts (AMC) are tracked accurately from first contact to renewal.</p><p>Key Responsibilities</p><ul><li>Administer and continuously improve the CRM/pipeline system (currently spreadsheet-based, migrating toward a platform such as Odoo), including fields, stages, probability logic, and approval workflows.</li><li>Enforce data governance and access controls across the sales team, protecting client data in line with PDPL requirements.</li><li>Maintain a clean, deduplicated master client database (active, dormant, and prospect tiers) and drive reactivation of dormant accounts.</li><li>Design and maintain Power BI dashboards and reports covering pipeline value, win rates, rep performance, and forecast accuracy.</li><li>Build automated data models in Power BI, connecting CRM, spreadsheet, and operational data sources into a single source of truth for sales leadership.</li><li>Support commission tracking and target-setting by providing accurate contribution and closed-deal data through Power BI reporting.</li><li>Coordinate lead intake from marketing, web, tenders (Etimad), and inbound channels, ensuring timely assignment and follow-up.</li><li>Partner with Operations and Platform teams to align CRM records with delivery, installation, and AMC status.</li><li>Train sales reps on CRM usage, data entry standards, and pipeline hygiene.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, IT, or a related field.</li><li>3 5 years in CRM administration, sales operations, or a similar role, ideally in B2B technology or industrial sectors.</li><li>Strong command of CRM platforms (Odoo, Salesforce, HubSpot, or similar) and advanced Excel/Google Sheets.</li><li>Proven expertise in Power BI, including data modeling, DAX, and dashboard design.</li><li>Understanding of Saudi data privacy (PDPL) and B2B sales cycles.</li><li>Analytical mindset with attention to data accuracy and process discipline.</li><li>Fluent in Arabic and English.</li><li>Preferred Experience integrating multiple data sources into Power BI (SQL, Excel, cloud connectors).</li><li>(Bonus point): Familiarity with the safety technology, IoT, or industrial services market in KSA.</li></ul>

<p><br></p><p><b>Key Responsibilities</b></p><p>Administrative Support</p><p>Provide comprehensive administrative assistance to operations managers and leadership teams. Manage calendars, schedule meetings, appointments, and virtual conferences across multiple time zones. Prepare meeting agendas, record meeting minutes, and follow up on assigned action items. Organize and maintain digital filing systems and ensure accurate document management. Draft, edit, proofread, and format reports, presentations, correspondence, and operational documents. Handle confidential information with professionalism and discretion.</p><p>Operations Coordination</p><p>Support daily operational activities and assist in improving workflow efficiency. Coordinate internal communication between departments and external stakeholders. Monitor operational tasks and ensure deadlines are met. Assist with project coordination and progress tracking. Maintain operational records and update internal databases. Prepare operational reports and performance summaries for management.</p><p>Communication &amp; Customer Support</p><p>Respond promptly and professionally to emails, phone calls, and internal communications. Serve as the first point of contact for administrative inquiries. Coordinate communication with vendors, contractors, clients, and business partners. Support customer and stakeholder communications when required. Ensure professional and consistent communication standards are maintained.</p><p>Documentation &amp; Record Management</p><p>Create, update, and maintain company documentation. Organize digital records for easy retrieval and compliance. Maintain accurate operational logs, reports, and administrative records. Ensure document version control and adherence to company procedures.</p><p>Scheduling &amp; Coordination</p><p>Coordinate virtual meetings, webinars, and internal events. Arrange travel plans, itineraries, and accommodation when necessary. Manage shared calendars and scheduling conflicts efficiently. Coordinate onboarding schedules and administrative support for new employees.</p><p>Data Management &amp; Reporting</p><p>Collect, verify, and enter operational data accurately. Generate weekly and monthly administrative reports. Assist with KPI tracking and operational performance reporting. Analyze administrative processes and recommend improvements.</p><p>Process Improvement</p><p>Identify opportunities to streamline administrative workflows. Support implementation of new operational procedures. Assist with documentation of standard operating procedures (SOPs). Promote efficiency through the effective use of digital collaboration tools.</p><p>Required Qualifications</p><p>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field. Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance. Experience working in a remote or distributed team environment is preferred. Excellent organizational and time-management skills. Strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage. High level of professionalism and confidentiality. Strong analytical and problem-solving abilities. Ability to prioritize tasks and work independently with minimal supervision. Exceptional attention to detail and accuracy.</p><p>Technical Skills</p><p>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides, Drive, Calendar) Zoom, Microsoft Teams, and Google Meet Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar Slack and other workplace communication platforms Cloud document management systems Data entry and reporting tools</p><p>Preferred Qualifications</p><p>Experience supporting executive leadership or operations teams. Familiarity with remote collaboration technologies. Knowledge of office administration best practices. Experience working within multicultural or international organizations. Basic project management knowledge or certification is an advantage.</p><p>Core Competencies</p><p>Organization and planning Time management Communication Team collaboration Critical thinking Adaptability Professionalism Accountability Initiative Confidentiality Customer service orientation Attention to detail</p><p>Performance Expectations</p><p>The successful candidate will: Deliver accurate and timely administrative support. Maintain organized documentation and operational records. Support smooth communication across departments. Meet deadlines consistently while managing multiple priorities. Contribute to operational improvements and process efficiency. Demonstrate reliability, integrity, and professionalism in all interactions.</p><p>Benefits</p><p>Fully remote work environment. Competitive salary. Flexible working arrangements. Professional development and training opportunities. Collaborative international team environment. Career growth opportunities within PULSE (MENA). Paid annual leave and applicable company benefits. Access to modern digital collaboration tools and resources.</p><p>Equal Opportunity Employer</p><p>PULSE (MENA) is committed to fostering an inclusive and diverse workplace where all qualified applicants receive equal consideration for employment. We value diverse perspectives and believe they strengthen our team and the communities we serve.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Office Management, Operations Management, or a related field.</li><li>Minimum of 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.</li><li>Experience working in a remote or distributed team environment is preferred.</li><li>Excellent organizational and time-management skills.</li><li>Strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage.</li><li>High level of professionalism and confidentiality.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to prioritize tasks and work independently with minimal supervision.</li><li>Exceptional attention to detail and accuracy.</li></ul><p>Technical Skills</p><ul><li>Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Google Workspace (Docs, Sheets, Slides, Drive, Calendar)</li><li>Zoom, Microsoft Teams, and Google Meet</li><li>Project management platforms such as Asana, Trello, Monday.com, ClickUp, or similar</li><li>Slack and other workplace communication platforms</li><li>Cloud document management systems</li><li>Data entry and reporting tools</li></ul><p>Preferred Qualifications</p><ul><li>Experience supporting executive leadership or operations teams.</li><li>Familiarity with remote collaboration technologies.</li><li>Knowledge of office administration best practices.</li><li>Experience working within multicultural or international organizations.</li><li>Basic project management knowledge or certification is an advantage.</li></ul><p>Core Competencies</p><ul><li>Organization and planning</li><li>Time management</li><li>Communication</li><li>Team collaboration</li><li>Critical thinking</li><li>Adaptability</li><li>Professionalism</li><li>Accountability</li><li>Initiative</li><li>Confidentiality</li><li>Customer service orientation</li><li>Attention to detail</li></ul>

<p><strong>Agency and Stakeholder Collaboration:</strong></p><ul><li><p>Manage relationships and collaborate with creative/media agencies and other third-party stakeholders</p></li></ul><p>involved in marketing initiatives.</p><ul><li><p>Work closely with external partners to coordinate marketing activities and ensure brand alignment.</p></li></ul><p><strong>Market Research and Strategy:</strong></p><ul><li><p>Conduct market research to understand industry trends, competitor activities, and customer preferences</p></li></ul><p>within the HORECA market.</p><ul><li><p>Develop and implement marketing strategies to effectively position the brand in the HORECA market.</p></li><li><p>Identify market opportunities and provide strategic recommendations based on research findings.</p></li></ul><p><strong>Campaign and Event Management:</strong></p><ul><li><p>Plan and execute integrated marketing campaigns, promotions, and events targeting HORECA customers.</p></li><li><p>Plan and coordinate HORECA-focused events, trade shows, and sponsorships to promote brand visibility.</p></li><li><p>Manage the end-to-end execution of marketing campaigns, ensuring timely delivery and effectiveness.</p></li></ul><p><strong>Content and Creative Development:</strong></p><ul><li><p>Collaborate with creative teams to produce compelling print and digital marketing materials.</p></li><li><p>Ensure consistent brand messaging and visual identity application across all marketing channels.</p></li><li><p>Oversee the production of high-quality content, including copywriting, graphic design, and multimedia.</p></li></ul><p><strong>Digital Marketing and Engagement:</strong></p><ul><li><p>Oversee digital marketing initiatives including social media, email marketing, and online advertising to engage</p></li></ul><p>HORECA audiences.</p><ul><li><p>Utilize SEO, SEM, and other digital marketing strategies to enhance online presence and drive traffic.</p></li></ul><p><strong>Partnership Development:</strong></p><ul><li><p>Identify and establish partnerships with key HORECA players to enhance brand visibility and drive mutually</p></li></ul><p>beneficial initiatives.</p><ul><li><p>Negotiate and manage partnership agreements to maximize brand exposure and marketing opportunities.</p></li></ul><p><strong>Performance Analysis and Reporting:</strong></p><ul><li><p>Analyze marketing metrics and KPIs to measure campaign effectiveness and inform future strategies.</p></li><li><p>Prepare regular performance reports and insights for leadership, highlighting successes and areas for</p></li></ul><p>improvement.</p><p><strong>Budget Management:</strong></p><ul><li><p>Develop and manage marketing budgets for HORECA initiatives, ensuring optimal resource allocation.</p></li><li><p>Monitor expenses and ensure marketing activities are cost-effective and within budget.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications and Experience:</strong></p><p>‒ Bachelor's degree in Marketing, Business, or a related field.</p><p> ‒ Minimum 5-7 years of experience in marketing roles, with at least 2-3 years in a managerial position, ideally within the HORECA industry. </p><p><strong>Job Specific Skills: </strong></p><p>‒ Proficiency in marketing software and tools, including CRM, analytics platforms, and digital marketing tools. </p><p>‒ Strong understanding of marketing principles, campaign management, and brand development.</p><p> ‒ Experience with data analysis, market research, and performance metrics. </p><p><strong>Competencies: </strong></p><p>‒ Excellent leadership and team management skills.</p><p>‒ Strong analytical and problem-solving abilities.</p><p>‒ Creative thinking and the ability to generate innovative marketing ideas. </p><p>‒ Excellent communication and interpersonal skills. </p><p>‒ Strong organizational and project management skills.</p><p>‒ Ability to work collaboratively in a team environment.</p><p>‒ Attention to detail and commitment to quality. </p><p>‒ Ability to manage multiple projects and meet deadlines.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Overview We are seeking a dedicated, customer-focused, and detail-oriented Remote Customer Service Specialist to join our growing remote team. In this role, you will serve as the first point of contact for our customers, providing exceptional support while ensuring every interaction reflects our commitment to outstanding service. As a Remote Customer Service Specialist, you will assist customers by answering questions, resolving issues, providing product and service information, and ensuring a positive customer experience across multiple communication channels. You will play a key role in building customer loyalty by delivering timely, accurate, and empathetic support. If you are an excellent communicator, enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering exceptional customer experiences, we encourage you to apply. Key Responsibilities Customer Support &amp; Communication Respond promptly and professionally to customer inquiries via email, live chat, phone, and other communication channels. Provide accurate information regarding products, services, policies, pricing, and company procedures. Assist customers with account management, billing questions, order status, returns, exchanges, and general inquiries. Troubleshoot customer concerns and provide practical, solution-oriented assistance. Deliver friendly, empathetic, and personalized service to create positive customer experiences. Maintain professionalism and composure while handling a variety of customer situations. Issue Resolution &amp; Problem Solving Investigate customer concerns thoroughly to identify appropriate solutions. Resolve customer complaints efficiently while ensuring customer satisfaction. Escalate complex or technical issues to the appropriate internal departments when necessary. Follow up with customers to ensure concerns have been fully resolved. Proactively identify recurring customer issues and recommend process improvements. Exercise sound judgment to make customer-focused decisions within company guidelines. Customer Experience &amp; Relationship Management Build trust and long-lasting relationships through exceptional customer service. Deliver consistent support that strengthens customer loyalty and retention. Gather customer feedback and communicate valuable insights to internal teams. Educate customers on available products, services, features, and self-service resources. Represent the company's values and maintain a customer-first approach in every interaction. Contribute to achieving customer satisfaction, quality assurance, and response time goals. Documentation &amp; Administrative Support Accurately document customer interactions, resolutions, and follow-up activities within CRM systems. Maintain detailed and organized customer records. Update customer information while ensuring data accuracy and confidentiality. Assist in maintaining internal knowledge bases, FAQs, and customer support documentation. Adhere to company policies, operational procedures, and service standards. Support special projects and administrative tasks as assigned. Collaboration &amp; Team Support Work closely with cross-functional teams including Operations, Sales, Technical Support, and Product teams to resolve customer concerns. Participate in team meetings, training sessions, and ongoing professional development. Share best practices and contribute to continuous process improvements. Foster a positive, collaborative, and supportive remote team environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1 2 years of experience in customer service, customer support, call center, client services, hospitality, retail, or a related customer-facing role.</li><li>Experience working in a remote environment is preferred but not required.</li><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal and active listening abilities.</li><li>Exceptional problem-solving and critical-thinking skills.</li><li>Ability to remain calm and professional in challenging situations.</li><li>Strong organizational skills with excellent attention to detail.</li><li>Ability to manage multiple tasks while maintaining accuracy.</li><li>Self-motivated with the ability to work independently and meet deadlines.</li><li>Strong time management and prioritization skills.</li><li>Customer-first mindset with a passion for helping others.</li><li>Ability to quickly learn new systems, products, and processes.</li><li>Proficiency with CRM platforms and customer support software (such as Zendesk, Salesforce, HubSpot, Freshdesk, or similar systems) is preferred.</li><li>Comfortable using Microsoft Office, Google Workspace, and virtual communication tools.</li><li>Reliable high-speed internet connection.</li><li>Quiet, professional home workspace suitable for remote work.</li><li>High school diploma or equivalent required.</li><li>Associate's or Bachelor's degree is considered an asset but is not required.</li><li>Additional customer service or communication certifications are a plus.</li><li>We're looking for someone who is: Customer-focused and service-oriented. Positive, empathetic, and patient. Reliable, dependable, and accountable. Adaptable to changing priorities and business needs. A strong communicator and active listener. Detail-oriented with excellent follow-through. Collaborative while also capable of working independently. Committed to delivering exceptional customer experiences.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are seeking a detail-oriented and organized Entry-Level Administrative Operations Professional to join our remote team. This role provides essential administrative and operational support that helps maintain efficient business processes across multiple departments. You'll work closely with cross-functional teams, assist with daily operations, and contribute to projects that keep the organization running smoothly. This position is an excellent opportunity for someone beginning their professional career who enjoys organization, problem-solving, and working in a collaborative, remote environment. You'll gain valuable experience in business operations while developing skills that support long-term career growth.</p><p>Key Responsibilities</p><p>Administrative &amp; Operational Support</p><ul><li>Provide day-to-day administrative support to internal teams and departments.</li><li>Coordinate calendars, schedule meetings, and assist with meeting preparation and follow-up.</li><li>Track project milestones, action items, and deadlines to ensure timely completion.</li><li>Support operational workflows and recommend improvements to increase efficiency.</li><li>Assist with preparing reports, presentations, and internal communications.</li></ul><p>Office &amp; Process Coordination</p><ul><li>Maintain organized documentation, digital records, and shared operational resources.</li><li>Support employee onboarding by coordinating documentation and administrative tasks.</li><li>Perform accurate data entry, record maintenance, and routine reporting.</li><li>Help improve administrative procedures and standard operating processes.</li></ul><p>Communication &amp; Collaboration</p><ul><li>Serve as a reliable point of contact for internal administrative and operational requests.</li><li>Communicate professionally with colleagues across multiple departments.</li><li>Collaborate with team members to ensure projects and daily tasks are completed accurately and on schedule.</li><li>Support a positive and collaborative remote work environment.</li></ul><p>Systems &amp; Information Management</p><ul><li>Maintain accurate information across internal systems, databases, and shared platforms.</li><li>Organize electronic files and ensure document management best practices are followed.</li><li>Verify data accuracy and maintain confidentiality of business information.</li><li>Follow established company procedures and compliance standards.</li></ul><p>What We Offer</p><ul><li>Fully remote work with flexible scheduling.</li><li>Competitive compensation and comprehensive benefits, where applicable.</li><li>Paid training and ongoing professional development opportunities.</li><li>Career growth within operations, administration, and business support functions.</li><li>A collaborative, inclusive, and supportive team environment.</li><li>Meaningful work that contributes directly to organizational success.</li><li>A stable workplace committed to employee growth and long-term development.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent; associate's or bachelor's degree is a plus.</li><li>0 2 years of administrative, office support, operations, customer service, or related experience (internships and campus leadership experience are welcome).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Excellent written and verbal communication skills.</li><li>Ability to manage multiple priorities while working independently in a remote environment.</li><li>Self-motivated, dependable, and eager to learn new skills.</li><li>Proficiency with Microsoft Office, Google Workspace, or similar productivity software.</li><li>Experience with CRM systems, project management tools, or business software is a plus but not required.</li><li>Familiarity with remote collaboration platforms such as Microsoft Teams, Zoom, or Slack is beneficial.</li></ul><p></p></section>

<p>The Graphic Designer Co-op Intern will support the Marketing Department in developing visual content, enhancing brand identity, and assisting with creative design projects. The intern will gain practical exposure to design tools, branding processes, and content creation within a structured Co-op program. Assist in creating visual content for digital and print materials. Support the development and maintenance of brand guidelines and visual identity. Participate in designing marketing materials such as social media posts, presentations, and promotional assets. Collaborate with team members to conceptualize and execute creative ideas. Support design-related project planning, execution, and documentation initiatives.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Currently pursuing a Bachelor s degree in Graphic Design, Visual Communication, or a related field.</li><li>Available for and eligible to participate in a Co-op training program.</li><li>Proficiency in design tools such as Adobe Photoshop, Illustrator, and InDesign.</li><li>Creative thinking with strong attention to detail.</li><li>Strong command of English, both written and verbal.</li></ul><p>Note: you will be required to attach the following: Resume/CV</p>

<h3><strong>About the Role</strong></h3><p>Mövenpick Hotels &amp; Resorts is seeking a <strong>Sales Executive corporate &amp; Social events</strong> to join its team in Al Khobar, Eastern, Saudi Arabia. This full-time role is responsible for driving sales growth and managing client relationships, with a particular focus on the social event and wedding industry. The position requires candidates with 0-1 years of experience in a relevant field.</p><h3><strong>Company Overview</strong></h3><p>Mövenpick Hotels &amp; Resorts operates as a member of the Accor network, a global hospitality group that encompasses more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations worldwide. Accor is committed to offering opportunities for development and advancement, fostering an environment where every interaction contributes to a positive and memorable impact for customers, colleagues, and the planet, aligning with a vision of responsible hospitality.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Develop and implement effective sales strategies to attract new clients and expand market share within the wedding industry.</li><li>Build and maintain strong relationships with clients, vendors, and industry partners.</li><li>Conduct sales presentations and consultations with potential clients to showcase wedding products and services.</li><li>Negotiate contracts and finalize deals with clients, ensuring customer satisfaction and meeting revenue targets.</li><li>Stay informed about the latest wedding trends and integrate them into service offerings.</li><li>Collaborate with other departments to ensure seamless execution of event plans.</li><li>Analyze market trends and competitor activities to identify new business opportunities.</li></ul><h3><strong>Qualifications and Experience</strong></h3><ul><li>1-3 years of experience in sales or a related field.</li><li>Demonstrated ability to drive sales growth and manage client relationships.</li><li>Strong negotiation and presentation skills.</li></ul><h3><strong>Work Setting</strong></h3><p>This is a full-time position located at Mövenpick Al-Khobar in Al Khobar, Eastern, Saudi Arabia. The role operates within a hotel environment, collaborating with various departments to deliver high-quality social events and weddings.</p><h3><strong>Application Process</strong></h3><p>Candidates interested in this Sales Executive opportunity are encouraged to apply.</p>

<p>You will be the bridge between our telematics devices in the field and the platform that turns their data into value. As IoT (Internet of Things) Engineer you will design how thousands of devices connect, authenticate, provision, and stream data reliably and securely building the connectivity layer, data pipelines, and fleet-management tooling that keep our connected estate healthy at scale.</p><p>Key Responsibilities</p><ul><li>Design and operate the device-to-cloud connectivity layer using MQTT, and cloud IoT services (AWS IoT Core, Azure IoT Hub, or equivalent).</li><li>Build device provisioning, identity, and lifecycle/fleet-management workflows for large device populations.</li><li>Develop ingestion pipelines and data processing that feed telemetry into our platform and analytics.</li><li>Implement device security: mutual TLS, certificate/key management, and secure onboarding.</li><li>Create edge and cloud logic for command-and-control, remote configuration, and OTA orchestration.</li><li>Monitor connectivity health, build observability/alerting, and drive down device downtime.</li><li>Partner with embedded engineers on data contracts and with backend/platform teams on APIs and storage.</li><li>Optimise cellular data usage, cost, and SIM/connectivity management across the fleet.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree in Computer Science, Software/Electronic Engineering, or equivalent, with 3+ years of relevant experience.</p><ul><li>Hands-on experience with an IoT cloud platform (AWS IoT, Azure IoT, Google Cloud IoT, or similar).</li><li>Strong grasp of IoT protocols (MQTT, HTTP; CoAP a plus) and networking fundamentals.</li><li>Programming proficiency in Python, Node.js, Go, or Java for backend/edge services.</li><li>Understanding of device security, certificates, and identity management.</li><li>Experience with data pipelines, message queues, or streaming (e.g. Kafka, Kinesis, Pub/Sub).</li></ul><p>Nice to Have</p><ul><li>Experience managing cellular connectivity, APNs, and SIM fleets.</li><li>Cloud infrastructure-as-code (Terraform) and containerisation (Docker/Kubernetes).</li><li>Familiarity with time-series databases and telemetry visualisation.</li><li>Prior work with telematics, automotive, or asset-tracking data.</li></ul><p>Inclusion &amp; Diversity</p><p>At Perfect Vision, we believe in equal opportunity and are committed to creating a diverse and inclusive workplace. We warmly welcome and encourage applications from individuals with special needs (motor disabilities), as we provide fully equipped facilities and a friendly workspace designed to ensure they can perform their duties with the highest levels of comfort and professionalism.</p>

<p>Position Overview We are seeking a friendly, dependable, and customer-focused Customer Support Specialist to join our remote team. In this role, you will assist customers with questions, account inquiries, service requests, basic troubleshooting, and general support while delivering a professional and positive customer experience. You will communicate with customers through approved channels such as email, chat, phone, or support platforms while documenting interactions and coordinating with internal teams when additional assistance is required. Previous professional customer support experience is not required. Training and guidance will be provided to qualified candidates. This opportunity is ideal for individuals with strong communication skills, patience, attention to detail, and an interest in developing experience in customer service and business operations.</p><p>Key Responsibilities</p><ul><li>Customer Support Respond to customer questions and service requests in a professional and timely manner.</li><li>Assist customers with general account, product, service, or order-related inquiries.</li><li>Provide clear and accurate information using approved company resources.</li><li>Guide customers through basic troubleshooting or standard procedures.</li><li>Help resolve routine concerns while maintaining a positive customer experience.</li><li>Escalate complex or sensitive issues to the appropriate team member.</li><li>Follow up on open requests when necessary.</li><li>Maintain a helpful, respectful, and professional approach during customer interactions.</li><li>Email, Chat &amp; Phone Support Communicate with customers through email, live chat, phone, or other approved channels.</li><li>Respond using established procedures, templates, and company guidelines.</li><li>Ask appropriate questions to understand customer needs.</li><li>Provide clear instructions and next steps.</li><li>Maintain professional written and verbal communication.</li><li>Handle multiple conversations or requests while maintaining accuracy.</li><li>Route inquiries to the appropriate department when necessary.</li><li>Customer Records &amp; Documentation Document customer interactions accurately in company systems.</li><li>Update customer profiles, notes, and support records.</li><li>Maintain accurate records of requests, resolutions, and follow-up activities.</li><li>Review information for completeness before closing support requests.</li><li>Categorize and organize support cases according to established procedures.</li><li>Protect confidential customer and company information.</li><li>Issue Resolution Identify customer concerns and determine appropriate next steps.</li><li>Use available resources to resolve routine questions and problems.</li><li>Research basic account or service information when authorized.</li><li>Coordinate with internal teams to resolve issues requiring additional support.</li><li>Escalate technical, billing, account, or policy-related concerns appropriately.</li><li>Keep customers informed when additional review is required.</li><li>Follow established procedures for complaints and service concerns.</li><li>Administrative Support Perform routine data entry and record updates.</li><li>Maintain customer contact information and support documentation.</li><li>Process basic forms and administrative requests.</li><li>Update spreadsheets, trackers, and internal logs when assigned.</li><li>Assist with organizing customer-related documentation.</li><li>Support additional customer service and administrative projects as needed.</li><li>Team Communication Communicate regularly with supervisors and team members.</li><li>Participate in virtual meetings, training sessions, and coaching.</li><li>Provide updates regarding unresolved customer requests.</li><li>Ask for assistance when procedures or instructions are unclear.</li><li>Share recurring customer concerns with appropriate team members.</li><li>Collaborate with colleagues to maintain consistent service standards.</li></ul><p>Required Qualifications</p><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer proficiency.</li><li>Strong written and verbal communication skills.</li><li>Professional and courteous communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established policies and procedures.</li><li>Ability to learn new software and customer support systems.</li><li>Ability to manage multiple routine requests.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Ability to handle confidential information responsibly.</li><li>Reliable internet connection and suitable remote workspace.</li></ul><p>Preferred Qualifications</p><ul><li>Previous professional experience is not required.</li><li>Familiarity with any of the following may be helpful: Customer service or customer support.</li><li>Email, chat, or phone-based communication.</li><li>Microsoft Office or Google Workspace.</li><li>CRM or customer support platforms.</li><li>Ticketing or help desk systems.</li><li>Data entry and administrative support.</li><li>Retail, hospitality, call center, or service-related work.</li><li>Remote communication and collaboration tools.</li><li>Internships, volunteer experience, academic projects, retail work, hospitality experience, and other customer-facing responsibilities may also be considered relevant.</li></ul><p>Skills &amp; Competencies</p><ul><li>Customer Focus: Maintain a helpful and professional approach while working to understand and address customer needs.</li><li>Communication: Explain information clearly and professionally through written and verbal channels.</li><li>Problem Solving: Identify routine issues, use available resources, and determine appropriate next steps.</li><li>Attention to Detail: Maintain accurate customer records and carefully review information.</li><li>Organization: Manage multiple customer requests, follow-ups, and administrative responsibilities.</li><li>Patience &amp; Professionalism: Remain courteous and composed when assisting customers with questions or concerns.</li><li>Adaptability: Learn new systems, products, procedures, and support processes.</li><li>Confidentiality: Protect customer and company information according to established requirements.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer proficiency.</li><li>Strong written and verbal communication skills.</li><li>Professional and courteous communication style.</li><li>Good listening and problem-solving abilities.</li><li>Strong attention to detail.</li><li>Good organizational and time-management skills.</li><li>Ability to follow established policies and procedures.</li><li>Ability to learn new software and customer support systems.</li><li>Ability to manage multiple routine requests.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Ability to handle confidential information responsibly.</li><li>Reliable internet connection and suitable remote workspace.</li><li>Previous professional experience is not required.</li><li>Familiarity with any of the following may be helpful: Customer service or customer support.</li><li>Email, chat, or phone-based communication.</li><li>Microsoft Office or Google Workspace.</li><li>CRM or customer support platforms.</li><li>Ticketing or help desk systems.</li><li>Data entry and administrative support.</li><li>Retail, hospitality, call center, or service-related work.</li><li>Remote communication and collaboration tools.</li><li>Internships, volunteer experience, academic projects, retail work, hospitality experience, and other customer-facing responsibilities may also be considered relevant.</li></ul>