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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are seeking a dedicated and customer-oriented Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you will play a key role in delivering exceptional service, resolving inquiries, and creating positive customer experiences across phone, email, and live chat channels. This opportunity is ideal for someone who enjoys helping others, communicating effectively, and finding solutions in a fast-paced, customer-focused environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications Required</h2><ul><li>1 2 years of experience in customer service, customer support, or a related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving, critical-thinking, and conflict-resolution abilities.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Self-motivated, dependable, and comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office or similar productivity tools.</li><li>High school diploma or equivalent.</li></ul><h2>Preferred</h2><ul><li>Experience working with CRM systems and customer support software.</li><li>Customer service certifications, training, or related education.</li><li>Previous experience in a remote work environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role We are looking for a motivated and customer-focused Customer Service Representative to join our remote team. In this role, you will serve as the primary point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This position is ideal for someone who enjoys helping people, communicating effectively, and solving problems in a dynamic, fast-paced environment.</p><p>Key Responsibilities</p><p>Customer Support</p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and live chat.</li><li>Provide accurate information regarding products, services, billing, and company policies.</li><li>Assist customers with account management, order status updates, troubleshooting, and general support requests.</li><li>Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.</li></ul><p>Issue Resolution</p><ul><li>Investigate and resolve customer concerns efficiently and effectively.</li><li>Escalate complex issues to the appropriate teams when necessary.</li><li>Document customer interactions, inquiries, and resolutions accurately.</li><li>Follow up with customers to ensure issues have been fully resolved.</li></ul><p>Customer Experience</p><ul><li>Build positive relationships through professional and courteous communication.</li><li>Contribute to customer retention by consistently delivering high-quality service.</li><li>Gather customer feedback and share insights to support continuous improvement initiatives.</li><li>Collaborate with team members to foster a supportive and customer-centric culture.</li></ul><p>Administrative Support</p><ul><li>Utilize CRM systems and customer service tools to manage customer interactions.</li><li>Maintain accurate customer records and documentation.</li><li>Assist in updating internal knowledge bases and support resources.</li><li>Adhere to company policies, procedures, and service standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1 2 years of experience in customer service, customer support, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and priorities effectively.</li><li>Strong organizational skills and attention to detail.</li><li>Self-motivated, reliable, and comfortable working independently in a remote environment.</li><li>Proficiency with basic computer applications, including Microsoft Office or equivalent tools.</li><li>High school diploma or equivalent.</li></ul><p>Preferred</p><ul><li>Experience using CRM systems and customer support software.</li><li>Additional customer service training, certifications, or related education.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About PulseMedia PulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team. Position Overview The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations. In this role, you will provide exceptional customer assistance while managing administrative tasks that ensure smooth daily operations. You will respond to customer inquiries, maintain accurate records, coordinate internal communications, and support various business functions to enhance the overall customer experience. This role is ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree preferred.</li><li>At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Exceptional attention to detail.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to work independently while collaborating effectively with remote teams.</li><li>Professional, positive, and customer-focused attitude.</li><li>Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Experience with Google Workspace (Docs, Sheets, Drive, Calendar).</li><li>Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software.</li><li>Comfortable using video conferencing platforms including Zoom and Microsoft Teams.</li><li>Ability to learn new software and systems quickly.</li><li>Experience in remote customer support or administrative roles.</li><li>Knowledge of digital marketing, media, or technology industries is a plus.</li><li>Experience with project management or collaboration tools such as Asana, Trello, Monday.com, or ClickUp.</li><li>Strong time management and self-motivation in a remote work environment.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description: <p>Our client is a customer-centric services platform operating at scale across Saudi Arabia. The organisation is enhancing service delivery and customer satisfaction.</p><br> <p><strong>The Role</strong></p><br> <p>The Vice President will oversee customer operations, service delivery, and frontline performance. This role will manage large service teams and operational processes. A key focus will be improving service efficiency, quality, and customer satisfaction metrics. The VP will work closely with digital, CX, and operations teams. This role will also lead service transformation initiatives. Executive accountability for service outcomes is expected.</p><br> <p><strong>Candidate Profile</strong></p><br> <p>Candidates must have senior operations leadership experience within service-driven environments. Strong exposure to customer operations at scale is essential. Experience in Saudi Arabia is highly preferred. The ideal profile demonstrates people leadership, operational discipline, and customer-centric thinking.</p><br><br> Required Skills: <p> <span>Performance</span> <span>Service Delivery</span> <span>Operations</span> <span>Accountability</span> <span>Metrics</span> <span>Customer Satisfaction</span> <span>Leadership</span> </p><br> <br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 8+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><i><span>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.&nbsp;</span></i></p><br><p><b><i><span>It's time to make a move. Join our flow.&nbsp;</span></i></b></p><br><p><br>We have an exciting opportunity for an energetic and enthusiastic <b>Customer Solution Design Engineer (MP)</b> who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the Design Engineer Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D shop drawings and 3D Models for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.</p><br><p><b><i><span>What will you do?</span></i></b></p><br><p><b><span>Customer:</span></b></p><br><ul><li>Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.</li><li>Responsible for creating the layout drawings either in 2D or 3D, the output should match customer document control procedure and KONE KOS standard.</li></ul><p><b><span>Collaboration with sales:</span></b></p><br><ul><li>Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard.</li><li>Ensures clarity on the solution’s scope, including KONE and possible third-party offerings</li><li>Participates in customer meetings and answers customers’ technical questions when needed</li><li>Selects the correct product platform on which to make the offering</li><li>Propose solutions from all KONE business lines; new services, escalators, elevators, doors etc.</li></ul><p><b><span>General responsibilities:</span></b></p><br><ul><li>Participates in product and new services release information-sharing sessions</li><li>Provides technical training to Sales, Installation and Maintenance as per Front Line needs</li><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio</li><li>Contribution to the Customer Solutions Engineering virtual and local network</li></ul><p><b><i><span>Are you the one?</span></i></b></p><br><ul><li>Hold Bachelor or Diploma degree in Engineering.</li><li>Minimum of 5 years experience in elevator business or another relevant field.</li><li>Excellent verbal and written English and Arabic language skills.</li><li>Excellent communication, negotiation, and customer handling skills.</li><li>Understanding of different building types and customer segments</li><li>Good knowledge of environmental and sustainability requirements and norms</li><li>Excellent engineering tool skills e.g. CAD and BIM skills</li><li>Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.</li><li>Basic knowledge of competitors’ products</li><li>Good understanding of a product’s total costing is built up &amp;local norms and regulations.</li></ul><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.</i></p><br><p>Read more on <span><i><u>https://careers.kone.com/en/</u></i></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Strategic Management Office (SMO) Director | Riyadh | Confidential Search<br>Vantage Search Group is retained by a leading Saudi organization undergoing a strategic transformation to identify an SMO Director who will help shape how strategy is executed across the enterprise.<br>The Role<br>This is a rare opportunity to lead a Strategic Management Office, working at the highest levels of the organization. You will:<br>Own the cascading of KPIs and performance metrics across all divisions, ensuring strategic alignment from the CEO's office down through the organization Partner closely with the Corporate Performance and EPMO functions, as well as cross-functional leadership, to translate strategy into execution Engage directly with the CEO, C-suite, and external consultants on strategic planning and organizational priorities Build and establish a new team and department structure over the coming months Act as a trusted advisor across seven chief-level stakeholders and senior leadership on strategic direction and performance<br>What We're Looking For<br>10–15 years of experience, with a strong foundation in strategic management consulting (Big 3/Big 4 or equivalent) Direct experience within real estate or a comparable regulated, large-scale sector in Saudi Arabia A track record of stakeholder management at the most senior levels, including CEO and board-level engagement Saudi national strongly preferred A dynamic, hands-on operator comfortable building a function from scratch, not just managing an established one<br>Why This Role<br>This is a genuinely senior, high-visibility mandate at a pivotal moment for the organization, with direct CEO access and a mandate to shape how the entire enterprise measures and delivers on strategy.

<p><p><p><span lang=\"EN-GB\" style=\"font-size: 10.0pt; line-height: 107%; font-family: Avenir; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; color: black; mso-themecolor: text1; background: white; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\">Buyer is responsible for executing day-to-day purchasing activities for assigned categories by managing supplier coordination, purchase order processing, and performance tracking to ensure product availability, cost efficiency, and compliance with commercial standards. The role supports category growth by analyzing sales and demand data, monitoring market trends, and collaborating with internal stakeholders to optimize sourcing decisions, improve margins, and maintain a reliable and competitive product assortment across commercial food, private label, B2B, and global sourcing operations.</span></p></p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Communications &amp; Corporate/External Affairs <p><strong>Job Sub Function: </strong></p><br><br> Government Affairs &amp; Policy <p><strong>Job Category:</strong></p><br><br> Professional <p><strong>All Job Posting Locations:</strong></p><br><br> Riyadh, Saudi Arabia <p><strong>Job Description:</strong></p><br><br> <p><strong>About MedTech</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br> <p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><br><br> <p><strong>Immigration &amp; Government Relations Specialist, Orthopedics </strong> </p><br><br> <p><strong>Location: Riyadh (Saudi Arabia)</strong></p><br><br> <p><strong>Contract: full-time</strong></p><br><br> <p><strong>About Orthopaedics</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br> <p>Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.</p><br><br> <p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech </p><br><br> <p><strong>About the Role</strong></p><br><br> <p>Immigration &amp; Government Relations Specialist is responsible for managing all immigration, foreign workforce, and government compliance activities for the company in Saudi Arabia. The role ensures full compliance with Saudi immigration regulations, maintains valid work authorization for foreign employees, manages government platform requirements, and coordinates with relevant ministries and authorities to support the employment and mobility of foreign nationals.</p><br><br> <p><strong>You will be responsible for:</strong></p><br><br> <p>Immigration &amp; Foreign Workforce Management</p><br><br> <ul><li>Manage the end-to-end immigration process for foreign employees working in Saudi Arabia.</li><li>Arrange and maintain employment contracts for non-Saudi employees in compliance with local regulations.</li><li>Obtain, renew, and monitor work permits and residency permits (Iqama) for foreign employees.</li><li>Coordinate with relevant government authorities and ministries regarding immigration-related payments, renewals, and approvals.</li><li>Ensure continuous work authorization for all sponsored foreign employees and proactively prevent any gaps in legal work status.</li></ul> <p>International Recruitment &amp; Work Visa Processing</p><br><br> <ul><li>Manage the immigration process for foreign hires recruited from outside Saudi Arabia.</li><li>Coordinate work visa applications and ensure alignment of visa categories with employees' educational qualifications and regulatory requirements.</li><li>Prepare employment contracts and obtain required attestations from the Chamber of Commerce and Ministry of Foreign Affairs.</li><li>Process electronic authorizations and supporting documentation required for overseas recruitment.</li><li>Liaise with government entities and external agencies to facilitate successful visa issuance and onboarding of foreign employees.</li></ul> <p>Sponsorship Transfer Management</p><br><br> <ul><li>Manage sponsorship transfer (Kafala transfer) processes for foreign employees.</li><li>Submit sponsorship transfer requests through relevant government systems.</li><li>Coordinate with employees, current sponsors, and government authorities to obtain all required approvals.</li><li>Monitor cases through completion and ensure all associated fees and regulatory requirements are fulfilled.</li></ul> <p>Government Platforms &amp; Regulatory Compliance</p><br><br> <ul><li>Serve as administrator and key point of contact for labour and immigration-related government platforms, including:</li><li>QIWA</li><li>GOSI (where immigration-related coordination is required)</li><li>Training and workforce compliance platforms</li><li>Other Ministry of Human Resources and governmental systems</li><li>Ensure compliance with governmental requirements that impact workforce eligibility, immigration sponsorship, and company licensing status.</li><li>Complete mandatory submissions, updates, and reporting requirements to maintain uninterrupted access to government services.</li></ul> <p>Employee Mobility &amp; Travel Authorization</p><br><br> <ul><li>Process and issue exit, re-entry, and related travel permits for employees as required.</li><li>Monitor validity of travel permissions and immigration documents.</li><li>Support employees and business stakeholders with immigration-related guidance regarding travel and work authorization requirements.</li></ul> <p>Document Attestation &amp; Government Liaison</p><br><br> <ul><li>Coordinate attestation and legalization of employment and immigration-related documents through the Chamber of Commerce and other relevant authorities.</li><li>Maintain relationships with government agencies and represent the company in immigration-related matters.</li><li>Ensure all immigration files, supporting documentation, and records are accurate, complete, and audit-ready.</li></ul> <p>Business License &amp; Regulatory Support</p><br><br> <ul><li>Support the renewal and maintenance of government registrations and licenses that impact foreign workforce sponsorship and immigration eligibility, including:</li><li>Ministry of Investment licenses</li><li>Commercial registration renewals</li><li>Other government approvals required to maintain sponsorship capabilities</li></ul> <p>Compliance Monitoring &amp; Risk Management</p><br><br> <ul><li>Monitor changes in Saudi immigration and labor regulations and assess impact on company operations.</li><li>Ensure all immigration activities are completed within regulatory timelines to avoid penalties, fines, or interruption of business operations.</li><li>Maintain accurate records of employee immigration status and government filings.</li><li>Support audits, inspections, and compliance reviews related to immigration and workforce authorization.</li></ul> <p>Key Deliverables</p><br><br> <ul><li>Timely issuance and renewal of work permits, visas, and residency permits.</li><li>Successful onboarding of foreign employees from overseas.</li><li>Efficient completion of sponsorship transfer cases.</li><li>Full compliance with Saudi immigration and labour authority requirements.</li><li>Timely processing of exit/re-entry visas and travel authorizations.</li><li>Maintenance of company eligibility to sponsor foreign workers through ongoing compliance with governmental regulations and licensing requirements.</li></ul> <p><strong>Qualifications / Requirements:</strong></p><br><br> <ul><li>Bachelor’s degree required.</li><li>Saudi national (mandatory), in line with local Saudization requirements.</li><li>Fluent in both Arabic and English (written and spoken) is required.</li><li>Previous experience in Immigration and Government Relations within Saudi Arabia, with a strong understanding of local immigration processes, government regulations, and workforce compliance requirements.</li><li>Hands-on experience working with Saudi government platforms, including QIWA and GOSI.</li><li>Proven experience managing immigration processes for expatriate employees, including:<ul><li>Business visa issuance</li><li>Work visa processing</li><li>Exit and re-entry visas</li><li>Work permit and residency permit (Iqama) renewals</li><li>Renewal of company registrations and documentation with relevant government authorities (e.g. Ministry of Commerce).</li><li>Experience working in a multinational organization, with the ability to navigate an international business environment and collaborate effectively across diverse cultures and stakeholders.</li></ul></li></ul> <p>Please note: <em>For candidates applying to the Saudi Arabia location, this role is open to Saudi nationals only, in line with local Saudization requirements.</em></p><br><br> <p><em>Johnson &amp; Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.</em></p><br><br> <p><em>Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes</em><em>.</em> </p><br><br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Advocacy Communications, Business Behavior, Communication, Corporate Communications Strategy, Corporate Management, Data Reporting, Government Relations, Issue Escalation, Mentorship, Presentation Design, Problem Solving, Public Affairs, Regulatory Environment, Relationship Building, Subject Matter Experts (SME) Collaboration, Technical Writing <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>GEN PLUS Group is a vibrant global collective of agencies reshaping industry norms with a commitment to surpassing expectations. Rooted in the 'Plus' philosophy, our dedication goes beyond the ordinary, creating connections that transcend transactions. As industry-leading Story-Tellers, Story-Shapers, and Story-Makers, we unite the strategic communications of PRM, content creation expertise of NaF+, talent representation by SPANDY, and the innovative spirit of THEM AGAIN under one banner. Our cohesive team, GEN+, comprises over 3,000 industry experts from 60+ nationalities, all sharing a collective passion to disrupt, innovate, and lead. GEN PLUS Group ensures impactful outcomes for brands, businesses, and people globally by embracing diversity and fostering an environment of creativity and excellence.</p><p>We are seeking an enthusiastic an Senior Account Manager who will collaborate closely with executives and various departments to formulate and implement compelling communication strategies. They will play a pivotal role in overseeing the project's brand, reputation, and corporate narrative. This position requires a dynamic individual capable of driving effective communication initiatives in a challenging and dynamic environment.</p><p>What will be your responsibilities?</p><ul><li>Develop and implement impactful public relations strategies aimed at enhancing brand visibility.</li><li>Collaborate closely with management and cross-functional teams to create compelling communication materials, including press releases, media pitches, and various content types.</li><li>Proactively identify opportunities to position senior executives as thought leaders in the industry.</li><li>Stay abreast of industry trends and media coverage, conducting analyses to identify opportunities and potential challenges.</li><li>Manage public relations initiatives to support events, product launches, and other organizational endeavours.</li><li>Offer strategic guidance to executives and various departments on communication-related matters.</li><li>Coordinate schedules and plans for corporate communication initiatives, ensuring cohesive and effective execution.</li><li>Devise and implement innovative and engaging internal communication campaigns and projects.</li><li>Craft internal presentations and speeches, ensuring alignment with organizational messaging.</li><li>Collaborate with the creative team, including copywriters and designers, by storyboarding or conveying ideas effectively.</li><li>Supervise and lead a small team, fostering a collaborative and high-performance work environment.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Develop and implement impactful public relations strategies aimed at enhancing brand visibility.</li><li>Collaborate closely with management and cross-functional teams to create compelling communication materials, including press releases, media pitches, and various content types.</li><li>Proactively identify opportunities to position senior executives as thought leaders in the industry.</li><li>Stay abreast of industry trends and media coverage, conducting analyses to identify opportunities and potential challenges.</li><li>Manage public relations initiatives to support events, product launches, and other organizational endeavours.</li><li>Offer strategic guidance to executives and various departments on communication-related matters.</li><li>Coordinate schedules and plans for corporate communication initiatives, ensuring cohesive and effective execution.</li><li>Devise and implement innovative and engaging internal communication campaigns and projects.</li><li>Craft internal presentations and speeches, ensuring alignment with organizational messaging.</li><li>Collaborate with the creative team, including copywriters and designers, by storyboarding or conveying ideas effectively.</li><li>Supervise and lead a small team, fostering a collaborative and high-performance work environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leverage your expertise and join the dynamic team in investment firm specializing in Investment management and Shariah-compliant financing solutions. As a Financial Analysis &amp; Modeling , you will support the execution of financing transactions by conducting financial analysis, building financial models, preparing investment materials, and assisting with transaction structuring and due diligence activities. This role offers an excellent opportunity to build a long-term career within Islamic Capital Markets and structured finance. Key Accountabilities The position involves: Develop detailed financial models, cash flow projections, debt schedules, and scenario analyses to support transaction structuring activities. Perform financial analysis, covenant calculations, ratio analysis, and sponsor performance assessments. Conduct financial due diligence, market research, sponsor background investigations, and industry analysis. Support transaction structuring by documenting assumptions, preparing analytical reports, and participating in internal structuring discussions. Prepare investor presentations, investment memoranda, term sheets, and transaction documentation. Support investor roadshows by preparing financial analysis, presentation materials, and responses to investor inquiries. Monitor transaction performance, prepare periodic reporting, and track financial covenants after transaction closing. Maintain transaction pipelines, deal trackers, document repositories, and version-controlled transaction records. Contribute to process improvement initiatives, template development, and knowledge management across the arranging function. Collaborate closely with senior team members, investment professionals, legal advisors, and external stakeholders throughout transaction execution</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Finance, Accounting, Economics, Engineering, or a related field.</li><li>1 3 years of experience in investment banking, corporate finance, financial advisory, transaction services, private equity, or real estate finance.</li><li>Strong financial modeling, analytical, and quantitative skills with advanced Microsoft Excel proficiency.</li><li>Experience preparing financial analysis, investment presentations, and transaction documentation.</li><li>Knowledge of financial statements, valuation techniques, cash flow analysis, and credit assessment.</li><li>Exposure to capital markets, structured finance, or Islamic finance is considered an advantage.</li><li>Programming knowledge in Python, SQL, or R is a plus.</li><li>Strong attention to detail with excellent problem-solving and analytical capabilities.</li><li>Excellent communication skills with the ability to present financial information clearly and professionally.</li><li>Fluency in English; Arabic language proficiency is considered an advantage.</li><li>Demonstrated willingness to learn and build a career within Islamic Capital Markets and transaction structuring.</li></ul><p></p></section>

Hunger Station is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Purpose<br><br>Job Description<br><br>To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS<br><br>Key Accountability Areas<br><br>Customer Experience<br><br>Identify touch points during customer experience and analyze the current state of these touch points and how to improve them. Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters Conduct customer interviews and surveys and report on insights Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities. Raising red flags wherever the business process – billing, installation, or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app Design and implement customer retention programs to minimize churn and enhance long-term customer engagement. Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement. Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience Analyze internal company’s performance data and find out patterns that might affect the customer experience. Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders. Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience. Lead and manage projects and programs with internal stakeholders to improve customer experience.<br><br>Strategy & Planning<br><br>Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>Knowledge and Experience<br><br>8 - 10 years of experience in customer experience, customer service, or operations, Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement. Proficiency in CX tools, CRM software, and customer support platforms. Excellent communication and leadership skills, with the ability to influence stakeholders. Knowledge of food delivery or e-commerce industries is a plus. Ability to work in a fast-paced, dynamic environment and drive results. Strong project management skills with the ability to execute multiple initiatives simultaneously. Experience in data-driven decision-making, customer segmentation, and personalization strategies.<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration, or a relevant field is required.

<p>About the Role We're seeking a motivated, customer-focused Customer Service Representative to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat. If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you. Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information regarding products, services, billing, and company policies. Assist customers with account updates, order tracking, troubleshooting, and general support needs. Deliver friendly, empathetic, and solution-oriented service during every interaction. Issue Resolution Identify customer concerns and resolve issues efficiently and accurately. Escalate complex cases to the appropriate teams when necessary. Maintain detailed and accurate records of customer interactions within company systems. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Customer Experience Build lasting customer relationships through professional and courteous communication. Contribute to customer retention by consistently delivering outstanding service. Share customer feedback and insights to help improve products, services, and internal processes. Collaborate with team members to support a positive and productive work environment. Administrative Support Utilize CRM software and customer support platforms to manage customer interactions. Maintain accurate customer records and documentation. Assist in updating internal knowledge bases and support resources. Adhere to company policies, procedures, and quality service standards. What We Offer 100% remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. A supportive, collaborative, and inclusive team culture. Healthy work-life balance in a remote-first environment. Long-term career growth with an expanding organization. Diversity &amp; Inclusion We believe diverse perspectives make stronger teams. We are committed to creating an inclusive workplace where every employee feels respected, supported, and empowered to succeed. We welcome applicants of all backgrounds, experiences, and identities and are proud to be an equal opportunity employer.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills &amp; Experience</strong> 1 2 years of experience in customer service, customer support, or a related role. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and prioritize effectively in a fast-paced environment. Professional, dependable, and customer-focused mindset. Strong organizational skills with exceptional attention to detail. Ability to work independently and remain productive in a remote setting. Basic computer proficiency, including Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education is a plus.</p><p><strong>Preferred Qualifications</strong> Experience using CRM systems and customer support platforms.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers.</p> <p> </p> <p>Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.</p> <p> </p> <p>That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience.</p> <p> </p> <p>Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.</p> <p> </p> <p>For our business, for clients, and for you</p> <p> </p> <p> </p> <p> <b>Overview</b> </p> <p> </p> <p>The Associate Client Relationship Manager plays a key supporting role within the CRM function, acting as a link between operational teams and clients to help deliver consistent, high-quality service.</p> <p>The role focuses on service oversight, coordination, and client experience, while execution responsibility remains with the relevant Operations teams.</p> <p>You will support the management of a portfolio of clients, ensuring their day-to-day needs are met while contributing to long-term relationship development. This role is well suited to someone with a solid operational background who is looking to build a client-facing career within fund services.</p> <div> </div> <p> <b>The Role &amp; Key Responsibilities</b> </p> <p> </p> <p>You will work closely with senior CRM colleagues to develop an understanding of client strategy, objectives, and service requirements. Your primary focus will be on supporting service delivery, maintaining client satisfaction, and identifying opportunities to enhance the client experience.</p> <p> </p> <p> <b>Relationship Management</b> </p> <ul> <li>Support the management of client relationships through regular interaction and responsiveness to queries</li> <li>Act as a secondary point of contact for assigned clients, ensuring timely and solution-oriented responses</li> <li>Build a strong understanding of client structures, objectives, and service expectations</li> <li>Gather and relay client feedback to internal teams to support continuous improvement</li> <li>Coordinate with internal stakeholders (Operations, Product, Compliance, etc.) to ensure effective service delivery</li> <li>Assist in preparing for client meetings, including materials and follow-up actions</li> <li>Ensure consistent quality of communication and maintain a strong client-centric approach across all interactions</li> </ul> <p> </p> <p> <b>Service Delivery &amp; Client Support</b> </p> <ul> <li>Monitor service delivery across assigned clients to ensure agreed standards are met</li> <li>Track and follow up on client requests, issues, and deliverables</li> <li>Escalate risks or issues appropriately to senior CRM team members</li> <li>Support the resolution of operational or service-related issues</li> <li>Exercise sound judgment in identifying and escalating service, operational, or relationship risks</li> <li>Maintain clear tracking of commitments and ensure timely closure of all client-related actions</li> </ul> <p> </p> <p> <b>Commercial Support &amp; Growth</b> </p> <ul> <li>Identify potential opportunities for additional services or solutions based on client needs</li> <li>Support senior CRMs in cross-selling initiatives and client development activities</li> <li>Assist in monitoring scope of services and flag potential scope changes</li> <li>Support identification of out-of-scope activities and contribute to scope alignment discussions</li> </ul> <div> </div> <p> <b>Client Profitability &amp; Administration</b> </p> <ul> <li>Support basic tracking of client profitability metrics and reporting</li> <li>Assist with invoicing coordination and cash collection follow-ups where required</li> <li>Maintain accurate client records, pipelines, and CRM system updates</li> </ul> <div> </div> <p> <b>Day-to-Day Role</b> </p> <ul> <li>Act as a key coordination point between clients and internal teams</li> <li>Support the lead CRM in managing client relationships and communications</li> <li>Ensure consistent follow-through on client commitments and deliverables</li> <li>Prepare internal updates, status reports, and management information</li> <li>Contribute to a collaborative, client-focused team environment</li> <li>Support implementation of governance practices (e.g., shared mailboxes, structured communication channels, service models)</li> <li>Actively support client experience initiatives, ensuring feedback is captured, tracked, and translated into service improvements</li> </ul> <p> </p> <p> <b>Attributes &amp; Experience</b> </p> <ul> <li>Approximately <b>3-5 years of experience</b> in client servicing, relationship management, or operations within Fund Services or Financial Services</li> <li>Good understanding of fund structures, client servicing models, and operational processes</li> <li>Strong organisational and coordination skills with attention to detail</li> <li>Analytical mindset with sound numerical and problem-solving abilities</li> <li>Bachelor s degree in finance, business, or a related discipline (professional qualifications are an advantage but not required)</li> </ul> <div> </div> <p> <b>Personal Attributes</b> </p> <ul> <li>Strong communication and interpersonal skills, with the ability to engage confidently with clients and colleagues</li> <li>Client-focused mindset with a proactive and solution-oriented approach</li> <li>Collaborative team player with a willingness to learn and develop</li> <li>Commercial awareness with an interest in building client relationships</li> <li>Ability to prioritise effectively and manage multiple tasks</li> <li>Demonstrates ownership, accountability, and reliability in delivery</li> <li>Positive attitude with a strong desire for professional growth</li> </ul> <div> </div> <p> <b>Development Perspective</b> </p> <p>This role is designed as a <b>feeder into a full CRM position</b>, providing exposure to client relationship management, commercial strategy, and senior stakeholder engagement over time.</p> <p> </p> <p> </p> <p> <u>Disclaimer</u>: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Starlinks is looking for a CX Data &amp; Performance Analyst to support the transformation of the Customer Experience function into a data-driven organization. The successful candidate will collect, organize, analyze, and visualize customer, operational, and commercial data to provide clear visibility of business performance. The role will support decision-making by identifying trends, risks, opportunities, service gaps, SLA performance, customer satisfaction drivers, and operational improvement areas. Key Responsibilities Data Analysis &amp; Reporting Collect and consolidate data from multiple systems and sources. Validate data accuracy and maintain reporting integrity. Prepare daily, weekly, and monthly performance reports. Develop dashboards and visual reports using Power BI and Excel. Present findings and recommendations to management. Customer Experience Performance Monitor Customer Satisfaction (CSAT) performance and trends. Track customer complaints, escalations, and resolution performance. Analyze customer feedback and identify improvement opportunities. Support customer retention and customer health monitoring. Develop account performance scorecards. SLA &amp; Compliance Monitoring Track customer SLA performance and compliance. Monitor operational KPIs against contractual commitments. Identify SLA breaches and performance gaps. Support root cause analysis and corrective action tracking. Maintain customer performance and compliance reports. Operational &amp; Commercial Support Track warehouse and transportation performance indicators. Monitor manual CX trackers and operational records. Track overtime activities and additional charge records. Support revenue protection by identifying missed billable activities. Assist with customer business reviews and performance presentations. Continuous Improvement Identify trends, risks, and opportunities through data analysis. Support improvement projects across Customer Experience and Operations. Recommend actions to improve service quality and customer satisfaction. Help automate reports and reduce manual reporting activities. Key KPIs Customer Satisfaction (CSAT) SLA Compliance Complaint Resolution Time Escalation Volume Customer Retention Customer Health Score On-Time Performance Operational Compliance Overtime Tracking Accuracy Additional Charges Tracking Accuracy Reporting Accuracy Dashboard Utilization</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Data Analytics, Business Administration, Statistics, Information Systems, Industrial Engineering, or a related field.</li><li>0-3 years of experience in data analysis, reporting, business intelligence, customer experience, or operations.</li><li>Fresh graduates with strong analytical skills are encouraged to apply.</li></ul><p></p></section>

<h3 >About Banque Saudi Fransi (BSF)</h3> <p >Banque Saudi Fransi (BSF) is a leading financial institution established with a vision to integrate Saudi leadership with international standards. Since its inception, BSF has focused on empowering ambition, enabling growth, and shaping lasting legacies within the financial sector, going beyond conventional banking practices.</p> <h3 >Role Summary</h3> <p >BSF is seeking a <strong >Relationship Manager Private Banking Western</strong> to join its team in the Makkah Region, covering Jeddah and Makkah. This full-time role is responsible for achieving revenue and asset growth targets by delivering appropriate banking solutions and value-added services to the existing client base. The Relationship Manager will also expand the portfolio through acquiring new high-value clients and fresh assets, building and managing strong relationships with Private Banking clients by understanding their financial needs and providing tailored solutions across BSF’s product suite, including core banking products, Treasury, BSF Capital, JB, and Bancassurance offerings.</p> <h3 >Key Responsibilities</h3> <ul > <li >Drive portfolio growth by identifying opportunities within existing client relationships and promoting cross-selling of BSF products and services in collaboration with internal stakeholders.</li> <li >Achieve assigned budget targets on a monthly, quarterly, and annual basis, while monitoring portfolio performance, revenue contribution, and spreads to ensure continued profitability.</li> <li >Conduct client prospecting activities through personal networks, referrals, and business contacts to attract new Private Banking clients and expand the Bank’s client base.</li> <li >Maintain strong engagement with existing clients by continuously assessing their financial needs and providing appropriate advisory support and banking solutions.</li> <li >Monitor day-to-day operational activities of client accounts, including maturing deposits and facilities, expiring identification documents and cards, card deliveries, exceptional transactions, dormant accounts, and client consent requirements.</li> <li >Maintain a sound understanding of credit operations and associated risks, collaborating closely with credit teams in preparing and processing credit applications.</li> <li >Gather and analyze client financial information, including assets, liabilities, and revenue sources, to support client servicing and credit evaluation.</li> <li >Prepare and review supporting documentation related to credit facilities and ensure timely follow-up on client credit requests while monitoring client credit exposures.</li> <li >Maintain proper legal documentation and client records, ensuring all client communications are documented and required documentation is obtained in line with internal procedures.</li> <li >Ensure full compliance with BSF policies and regulatory requirements, including SAMA and CMA regulations.</li> <li >Support capability development within the team by guiding and assisting Relationship Officers on product knowledge, procedures, and client servicing practices.</li> </ul> <h3 >Required Experience</h3> <ul > <li >A minimum of <strong >5 to 10 years</strong> of experience in a relevant banking or financial services role, with a focus on private banking or wealth management.</li> <li >Demonstrated ability to achieve revenue and asset growth targets.</li> <li >Strong understanding of banking products, credit operations, and regulatory compliance (SAMA, CMA).</li> <li >Proven track record in client relationship management, prospecting, and portfolio expansion.</li> <li >Excellent communication and interpersonal skills to build and maintain client relationships effectively.</li> </ul> <h3 >BSF Culture and Environment</h3> <p >This full-time position is located in the Makkah Region, specifically covering Jeddah and Makkah. BSF fosters a culture that prioritizes the needs of its people, customers, shareholders, and society. The bank values honesty, collaboration, and simplicity in its operations, encouraging a mindset of continuous improvement and a drive to succeed. Decisions are made with a long-term perspective, coupled with a bias towards quick action, creating an environment that empowers progress for individuals, businesses, and society.</p> <h3 >Application Information</h3> <p >Candidates are invited to apply and become part of a dynamic team that empowers progress for individuals, businesses, and society at Banque Saudi Fransi.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the team data analysis, market research, investor engagement, and maintenance of the investor database, accurate reporting and insights to support investor engagement and decision-making. Support the Investor Relations function through data analysis, market research, investor engagement, and maintenance of the investor database, ensuring accurate reporting and insights to support investor engagement and decision-making. Maintain and update the Investor Database, ensuring accuracy of investor profiles, engagement history, and NDA status. Support tracking of the investor pipeline, including status updates, engagement stages, and activity logs. Conduct market research and investor mapping to identify potential investors aligned with RUA s investment strategy. Analyze market trends, investor behavior, and sector insights to support opportunity positioning. Assist in preparing reports, dashboards, and presentations on investor engagement and pipeline performance. Support preparation of investor materials, including presentations, teasers, and briefing notes. Coordinate internal data collection to support investment opportunities and investor communication. Assist in due diligence support activities, including data gathering and investor background research. Ensure proper documentation and filing of all investor-related information in line with governance requirements. Support the feasibility studies to assess the viability of potential projects, including market demand, financial projections, and operational requirements. Support in ensuring business plans are aligned with company goals and objectives and meet the required standards of quality and profitability. Build and maintain relationships with key stakeholders, including investors, partners, and government agencies. Ensure effective communication and collaboration to drive project success. Identify opportunities for collaboration and partnership and develop strategies to leverage these relationships. Prepare and present regular reports to senior management and stakeholders on business development, progress and performance. Monitor and analyze key performance indicators (KPIs) to ensure business objectives are met. Participate in ad hoc projects and initiatives as required, including market research, competitor analysis, and business strategy development. Implement asset management framework, policies, and procedures to evaluate the performance of managed hospitality assets, including KPIs and targets of individual assets. Remain abreast of feedback from existing customers to improve and add to future plans on hospitality asset management and maintenance, and review pricing strategies of hospitality assets identifying ways to optimize them using various revenue management tools. Prepare and present periodic reports on RUA s hospitality asset portfolio (operational and financial) to Senior Management and Stakeholders. Build relationships with internal and external stakeholders and participate in negotiations to ensure that all asset management activities are going as planned. Ensure compliance with all legal, regulatory, and company policies and procedures. Foster a culture of continuous improvement and innovation within the team. Conduct post-implementation reviews to assess project success and identify areas for improvement. Oversee the budgeting process for new projects and ensure financial discipline is maintained. Ensure that all project documentation is complete, accurate, and stored appropriately. Manage the procurement process for project-related resources and services. Track industry regulations and standards to ensure compliance and competitive advantage.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in hospitality management, business administration or any other related field</li><li>Technical: Business Development &amp; Feasibility Analysis, Market Research &amp; Data Analytics, Stakeholder Management, Negotiation &amp; Partnership Management, Capital Markets &amp; Investment Knowledge</li><li>Behavioral: Action Oriented, Plans &amp; Aligns, Collaborates, Communicates Effectively</li><li>Communication: Internal: All concerned RUA personnel as and when required. External: Hotel operators, Investors and partners, potential industry partners and other parties as and when required</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <p>Careers with caring built in - discover our benefits <u>here</u>.</p><br><br> <br> <br> <br> <p>Ferrero began its journey in the small town of <strong>Alba in Piedmont, Italy, in 1946.</strong> Today, it is one of the world’s largest sweet-packaged food companies, with many <strong>iconic brands</strong> sold in countries all over the world. Find out more about Ferrero at <u>ferrero.com</u>.</p><br><br> <br> <br> <br> <p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.<br>Find out more <u>here</u>.</p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>This is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction. As a Client Service Account Manager Associate in the Trade &amp; Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team.</p><p><b><br></b></p><p><b>Job Responsibilities</b></p><ul><li>Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.</li><li>Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.</li><li>Track client transactions and provide comprehensive reporting to enhance client experience.</li><li>Conduct client training and participate in client events to strengthen relationships.</li><li>Provide back up to Supply Chain Finance Team with Supplier inquiries</li><li>Support operational workflows to resolve refusals, disputes, and problematic transactions.</li><li>Record all client interactions in our Case Management System .</li><li>Advocate for clients by analyzing customer behavior and reporting on transaction trends.</li><li>Streamline processes in line with Trade priorities and support sales and client visits.</li><li>Perform the review of Guarantees, SBLCs subject to local requirements</li><li>Resolve complex client inquiries related to trade finance transactions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications, Capabilities, And Skills</p><ul><li>Proficient in Arabic and English languages.</li><li>Core Trade Product experience including, guarantee, SBLC and Commercial LC</li><li>Strong focus on client satisfaction and relationship building.</li><li>Proven leadership skills with the ability to deliver exceptional performance under pressure.</li><li>Excellent planning and organizational skills, comfortable working within tight deadlines.</li><li>Ability to operate collaboratively and possess strong interpersonal skills.</li></ul><p>Preferred Qualifications, Capabilities, And Skills</p><ul><li>Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company:MarshDescription:<p>Hello, </p><br><p>To complete the recruitment process, please click the “Apply” button. &nbsp;</p><br><p>You will be prompted to provide consent for personal data processing and to create your profile in Workday, our internal HR system. This involves entering basic information and uploading your CV. &nbsp;</p><br><p>If you have any questions, feel free to reach out to your Talent Acquisition Recruitment Coordinator. &nbsp;</p><br><p>Thank you! &nbsp;</p><br><p>Best regards, &nbsp;</p><br><p>Marsh Talent Acquisition Team</p><br><br><br><br><br><br><br><br><br><br>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will be responsible for development and execution of customer success activities and strategy. You will oversee the execution of the daily operative tasks of all team members across several countries in the Middle east and African regio n. Ensure every team member follows processes, company policies, and that tasks are carried out effectively and efficiently. You will continuously monitor team capacity, workload, and SLA's. You will build required reporting and dashboards, report on KPI's on a regular basis. Set up and maintain knowledge base. You will report to the Manager of CS and supervise a team of 10 people.</p><p>Role expectations</p><p>Build a long-lasting partnership with customers, contributing to their success by:</p><ul><li>Providing support by responding to all Invisalign and iTero inquiries coming in via all available support channels.</li><li>having personal interactions like conducting face to face meetings and providing on-/off-site training courses.</li><li>Act as the Voice of the Customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries.</li><li>Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics.</li><li>Collaborate with various stakeholders like other departments, such as Manufacturing, Marketing, Education, Sales, Clinical Support.</li><li>Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution.</li><li>Identify and assist local teams to identify best practices in relation to frontline support in respective markets.</li><li>Be involved in (cross-functional/regional) projects providing governance to innovation projects to ensure the right product and research plans are developed.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree required, with 1-3 years directly related (people management) experience.</li><li>Experience in managing a team</li><li>Customer focused</li><li>Highly effective communicator</li><li>Strong oral and written communication skills (presentations and correspondence, influencing skills)</li><li>Efficient at managing competing demands including prioritization, responsiveness and keeping others informed</li><li>Effective stakeholder management skills internal and external</li><li>Solid problem-solving ability and ability to manage details</li><li>High sense of accountability for one s tasks and can-do attitude</li><li>Appropriate sense of urgency</li><li>Team player</li><li>Analytical, strategic, and business acumen</li><li>Fluent in English and Arabic</li><li>Be willing to support your team across different Time zones in the Middle East and African region</li><li>Willing to travel</li></ul><p></p></section>