وظائف إدارة علاقات العملاء

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key Accountabilities Plan and coordinate administrative procedures and systems and devise ways to streamline processes. Smooth onboarding of new hires and transfer case. Assess staff performance and provide coaching and guidance to ensure maximum efficiency Ensure the smooth and adequate flow of information within the company to facilitate other business operations. Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints. Billing and Service entries in SAP Oversee facilities services, maintenance activities. Organize and supervise other office activities (recycling, renovations, event planning etc.) Vehicle and Driver Management and ensuring safety, compliance, and cost-effective operations. Event management, including celebrations and gatherings, to foster a positive work culture and employee engagement. Vendor Management for admin activities, including enrolment, payment processes through SAP, and maintaining strong partnerships with service providers. Preparation of Admin MIS and circulation of the same to concern. Coordination during VIP &amp; VVIP movements</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Summary The Sports Medicine Center - Head of Administration leads all administrative, non-clinical, facility support, procurement, scheduling, vendor management, and operational support functions for the Sports Medicine Center.<br> The role ensures that the center operates efficiently, resources are well-managed, facilities are ready, and service lines receive the administrative support required to deliver excellent customer and patient experiences.<br> Candidates with Sports Medicine Center Experience will be given preference Key Responsibilities 1.<br> Administrative Operations Leadership · Lead all administrative operations including front office, scheduling support, document control, coordination services, and operational administration.<br> · Establish administrative operating models, workflows, policies, and service standards.<br> · Ensure administrative services support the needs of sports, rehab, performance, medical, and customer-facing teams.<br> · Monitor administrative workloads, turnaround times, and service quality.<br> · Resolve administrative issues that impact service delivery or customer experience.<br> 2. Financial Planning, Budgeting &amp; Cost Control · Support the Sports Medicine Center Director in budgeting, financial tracking, and cost control.<br> · Monitor administrative expenses, procurement spending, vendor costs, facility costs, and support service budgets.<br> · Identify cost optimization opportunities without compromising service quality or safety.<br> · Support financial reporting, budget variance analysis, and operational planning.<br> · Work with Finance to ensure accurate documentation, approvals, and cost allocation.<br> 3. Facility, Asset &amp; Vendor Management · Oversee facility readiness, maintenance coordination, space utilization, and operational infrastructure.<br> · Manage vendors and service providers, including contracts, SLAs, performance reviews, and issue resolution.<br> · Ensure equipment, supplies, assets, and support services are available and maintained.<br> · Coordinate with facilities management, clinical engineering, IT, procurement, and logistics teams.<br> · Ensure all administrative and facility support services meet safety, quality, and operational requirements.<br> 4. Procurement, Inventory &amp; Resource Coordination · Oversee procurement requests, inventory coordination, stock levels, and supply availability.<br> · Ensure timely sourcing of operational materials, office supplies, equipment, and support items.<br> · Monitor inventory controls to prevent shortages, overstocking, or wastage.<br> · Coordinate with service line leaders to forecast operational needs.<br> · Ensure procurement activities comply with policies, approvals, and budget controls.<br> 5. Process Excellence &amp; Digital Enablement · Identify opportunities to streamline administrative workflows and reduce manual effort.<br> · Implement systems, tools, and process improvements to enhance efficiency.<br> · Support digital transformation initiatives related to scheduling, documentation, reporting, and operations.<br> · Develop administrative dashboards and reports to support performance monitoring.<br> · Standardize templates, records, forms, and internal communication processes.<br> 6. Governance, Compliance &amp; Risk Management · Ensure administrative operations comply with organizational policies, regulatory requirements, and audit standards.<br> · Maintain documentation readiness for internal and external audits.<br> · Identify operational and administrative risks and implement mitigation actions.<br> · Support incident reporting, emergency response coordination, and business continuity planning.<br> · Ensure confidentiality, data protection, and proper records management.<br> 7. Cross-Functional Coordination &amp; Service Support · Act as the central coordination point between service lines, support functions, vendors, and leadership.<br> · Ensure smooth execution of events, programs, clinics, screenings, and operational activities.<br> · Coordinate staffing schedules, room bookings, equipment availability, and logistical requirements.<br> · Support customer-facing teams in resolving administrative escalations.<br> · Enable service line directors to focus on service delivery by ensuring strong administrative backbone.<br> Key Performance Matrix · Ensure uninterrupted administrative and facility support operations.<br> · Maintain cost control and budget discipline across administrative functions.<br> · Achieve strong vendor performance and SLA compliance.<br> · Improve administrative turnaround times and process efficiency.<br> · Maintain facility readiness, supply availability, and operational continuity.<br> · Ensure compliance with documentation, procurement, and audit requirements.<br> · Support improved customer and service line satisfaction.<br> Comprehensive benefits package Qualifications · Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, Facility Management, or related field.<br> · Master’s degree is preferred.<br> · 12+ years of experience in administrative operations, healthcare operations support, facility coordination, or business operations.<br> · Experience managing vendors, budgets, facilities, procurement, and support services.<br> · Experience in healthcare, sports facilities, wellness centers, or complex service environments is preferred.<br> Core Competencies · Administrative Operations Leadership · Facility &amp; Vendor Management · Budgeting &amp; Cost Control · Procurement &amp; Inventory Oversight · Process Improvement · Operational Risk Management · Governance &amp; Compliance · Cross-Functional Coordination · Service Excellence · Problem Solving · Planning &amp; Organization</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p><b>Job Title Manager </b>- Data Management (Data Governance, Privacy &amp; Quality) Reports To Director / Senior Manager Location Kingdom of Saudi Arabia Direct Reports NA</p><p><strong>Mission / Purpose of the Role</strong><br>The purpose of this role is to support the establishment, implementation and ongoing maintenance of Data Management capabilities within ADCB KSA, ensuring alignment with Group Data Management frameworks, policies, standards and procedures. The role acts as the primary point of contact for Data Governance, Data Privacy, Data Quality and Data Incident Management matters within the subsidiary, translating Group requirements and local regulatory obligations into practical, embedded controls. By delivering credible governance, robust privacy operations and demonstrable data quality improvement, the role protects the client s regulatory standing and reinforces the firm s reputation for integrity and regulatory excellence.</p><p><br></p><ul><li><br></li></ul><p></p><p><strong>Key Accountabilities</strong></p><p><strong>Data Management Framework Implementation</strong><br>Key Responsibilities<br></p><ul><li>Review and adapt Group Data Management policies, standards and procedures for subsidiary adoption.</li><li>Establish subsidiary-specific Data Management governance documentation where required.</li><li>Support implementation of Data Governance, Data Privacy, Data Quality and Data Incident Management frameworks.</li><li>Develop and maintain local operating procedures, guidance documents and governance artefacts.</li><li>Support periodic review and update of local policies to ensure continued alignment with Group and regulatory requirements.</li></ul>Success Indicators<br><ul><li>Local framework documentation approved and adopted.</li><li>Implementation roadmap delivered to plan.</li><li>No material misalignment with Group standards.</li></ul><p></p><p><strong>Data Governance &amp; Oversight</strong><br>Key Responsibilities<br></p><ul><li>Represent Data Management in subsidiary governance committees, Data Steering Groups and working groups.</li><li>Prepare governance materials, reports and management updates for local and Group forums.</li><li>Escalate material data risks, control deficiencies and regulatory concerns to the appropriate management and governance bodies.</li><li>Track remediation actions and ensure timely closure.</li><li>Support implementation of data ownership, stewardship and accountability models.</li></ul>Success Indicators<br><ul><li>Governance packs issued on schedule.</li><li>Risks escalated without delay.</li><li>Actions closed within agreed deadlines.</li></ul><p></p><p><strong>Regulatory Compliance &amp; Risk Management</strong><br>Key Responsibilities<br></p><ul><li>Assess and monitor compliance with applicable UAE, KSA and other relevant regulatory requirements.</li><li>Support regulatory gap assessments and implementation of remediation plans.</li><li>Maintain regulatory compliance trackers and reporting mechanisms.</li><li>Conduct Data Risk Assessments, Privacy Impact Assessments and related evaluations.</li><li>Support regulatory examinations, audits and information requests.</li></ul>Success Indicators<br><ul><li>Gap assessments completed and remediated.</li><li>Trackers accurate and current.</li><li>Regulatory requests answered fully and on time.</li></ul><p></p><p><strong>Data Privacy Operations</strong><br>Key Responsibilities<br></p><ul><li>Maintain Records of Processing Activities (ROPA) and processing inventories.</li><li>Support Data Subject Rights management processes and requests.</li><li>Manage data transfer assessments and privacy-related reviews.</li><li>Review and maintain privacy notices, consent notices and related public disclosures.</li><li>Support investigations into privacy complaints and statutory inquiries.</li><li>Provide advisory support to business stakeholders on privacy requirements and obligations.</li></ul>Success Indicators<br><ul><li>ROPA complete and current.</li><li>DSR requests met within statutory timeframes.</li><li>Privacy notices accurate and approved.</li></ul><p></p><p><strong>Data Incident Management</strong><br>Key Responsibilities<br></p><ul><li>Support identification, assessment, investigation and remediation of data incidents.</li><li>Facilitate Data Breach Assessments and impact assessments.</li><li>Coordinate incident response with business, technology, compliance and risk stakeholders.</li><li>Support regulatory notification assessments and documentation requirements.</li><li>Track remediation actions and lessons learned.</li></ul>Success Indicators<br><ul><li>Incidents managed within framework timelines.</li><li>Notification decisions documented and defensible.</li><li>Lessons learned implemented.</li></ul><p></p><p><br></p><p><strong>Education &amp; Experience</strong></p><p><strong>Education</strong><br>Bachelor s degree in Law, Information Management, Computer Science, Business, Finance or a related discipline.</p><p><strong>Experience</strong><br>Minimum 8 years overall industry experience, with at least 4 years in Data Management, Data Governance, Data Privacy or Data Protection roles within financial services. Direct experience implementing data governance, privacy or data quality frameworks is essential. Working knowledge of KSA (SDAIA / PDPL, SAMA) and UAE data protection requirements is strongly preferred.</p><p><strong>Additional Requirements</strong><br>CIPP/E, CIPM, CDMP, DAMA, CISM or equivalent qualifications preferred. Strong written and verbal communication skills in English; Arabic is an advantage.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong><br>Bachelor s degree in Law, Information Management, Computer Science, Business, Finance or a related discipline.</p><p><strong>Experience</strong><br>Minimum 8 years overall industry experience, with at least 4 years in Data Management, Data Governance, Data Privacy or Data Protection roles within financial services. Direct experience implementing data governance, privacy or data quality frameworks is essential. Working knowledge of KSA (SDAIA / PDPL, SAMA) and UAE data protection requirements is strongly preferred.</p><p><strong>Additional Requirements</strong><br>CIPP/E, CIPM, CDMP, DAMA, CISM or equivalent qualifications preferred. Strong written and verbal communication skills in English; Arabic is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A leading international company is seeking a hands-on<b> PR &amp; Communications Manager</b> to drive corporate communications, strengthen the company's brand, and elevate the CEO's public profile.</p><p><br></p><p><b>Responsibilities</b></p><ul><li>Develop and execute PR and communications strategy.</li><li>Review all press releases and corporate communications before CEO approval.</li><li>Build strong relationships with key journalists, especially in Saudi Arabia and the UAE.</li><li>Secure high-quality media coverage and executive thought leadership opportunities.</li><li>Manage PR agencies and ensure exceptional quality across all communications.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>5+ years of PR/Corporate Communications experience.</li><li>Based in Riyadh with strong Saudi media connections.</li><li>Excellent writing and editing skills.</li><li>Experience working directly with C-level executives.</li><li>Strategic, proactive and highly hands-on—not just an agency manager</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>28987</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>Customer Servic</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p><span><span><span>Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.</span></span></span></p><br> <br><br>Key Accountability Areas <br><p>Issue Resolution:</p><br> <ul> <li>Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.</li> </ul> <p>Customer Interaction:</p><br> <ul> <li>Engage with customers to understand their technical concerns and provide support or escalate issues as needed.</li> </ul> <p>Quality Assurance:</p><br> <ul> <li>Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.</li> </ul> <p>Documentation:</p><br> <ul> <li>Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.</li> </ul> <p>Product Knowledge:</p><br> <ul> <li>Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Communicate effectively with peers and supervisors and show openness to directions and feedback.</li> </ul> <p>Delivery:</p><br> <ul> <li>Use tools and machinery within efficient cost and time.</li> <li>Execute the operational activities as per delivery schedules and work instructions.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Assist to solve any related issues arise and escalate any complex operational problems.</li> </ul> <p>Quality:</p><br> <ul> <li>Implement the quality standards for products, processes, or related activities.</li> </ul> <p>Business Process:</p><br> <ul> <li>Execute the tasks as per work routines and instructions.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy, procedures, and processes.</li> </ul> <br><br>Academic Qualification <br>High School Degree in Any relevant field<br><br><br>Work Experience <br>2 to 4 Years<br><br><br>Technical / Functional Competencies <br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Service<br>Customer Service Orientation<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>28987</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>Customer Servic</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p><span><span><span>Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.</span></span></span></p><br> <br><br>Key Accountability Areas <br><p>Issue Resolution:</p><br> <ul> <li>Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.</li> </ul> <p>Customer Interaction:</p><br> <ul> <li>Engage with customers to understand their technical concerns and provide support or escalate issues as needed.</li> </ul> <p>Quality Assurance:</p><br> <ul> <li>Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.</li> </ul> <p>Documentation:</p><br> <ul> <li>Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.</li> </ul> <p>Product Knowledge:</p><br> <ul> <li>Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Communicate effectively with peers and supervisors and show openness to directions and feedback.</li> </ul> <p>Delivery:</p><br> <ul> <li>Use tools and machinery within efficient cost and time.</li> <li>Execute the operational activities as per delivery schedules and work instructions.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Assist to solve any related issues arise and escalate any complex operational problems.</li> </ul> <p>Quality:</p><br> <ul> <li>Implement the quality standards for products, processes, or related activities.</li> </ul> <p>Business Process:</p><br> <ul> <li>Execute the tasks as per work routines and instructions.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy, procedures, and processes.</li> </ul> <br><br>Academic Qualification <br>High School Degree in Any relevant field<br><br><br>Work Experience <br>2 to 4 Years<br><br><br>Technical / Functional Competencies <br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Service<br>Customer Service Orientation<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <p>Careers with caring built in - discover our benefits <u>here</u>.</p><br><br> <br> <br> <br> <p>Ferrero began its journey in the small town of <strong>Alba in Piedmont, Italy, in 1946.</strong> Today, it is one of the world’s largest sweet-packaged food companies, with many <strong>iconic brands</strong> sold in countries all over the world. Find out more about Ferrero at <u>ferrero.com</u>.</p><br><br> <br> <br> <br> <p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.<br>Find out more <u>here</u>.</p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>The Customer Service Manager role is based in Jeddah and responsible for leading the customer service function across Saudi Arabia, ensuring seamless execution of the end-to-end Order-to-Bill (O2B) process while delivering superior service levels to customers, distributors, and key retail partners. The role acts as a critical link between Sales, Supply Chain, Logistics, and customers to ensure product availability, order accuracy, and operational excellence.</p><br> <p>The Customer Service Manager drives OTIF performance, customer satisfaction, and service reliability while leading a customer-focused team capable of supporting the dynamic requirements of the FMCG business.</p><br><br><br>Roles &amp; Responsibilities <br> Order-to-Bill (O2B) Process Management <ul> <li>Oversee the end-to-end Order-to-Bill process, ensuring accurate and timely processing of customer and distributor orders.</li> <li>Ensure compliance with credit control, pricing validation, order allocation, and commercial policies.</li> <li>Monitor and improve order processing efficiency to enhance service reliability and reduce cycle times.</li> <li>Proactively resolve order-related issues to minimize delays and maintain customer satisfaction.</li> </ul> Customer Service Excellence &amp; OTIF Management <ul> <li>Monitor OTIF, Case Fill Rate, and overall service performance across customer segments.</li> <li>Investigate service failures and implement corrective actions to improve customer experience.</li> <li>Collaborate with Demand Planning and Supply Planning teams to mitigate stock availability risks.</li> <li>Lead service review meetings and drive the execution of improvement action plans.</li> </ul> Customer &amp; Distributor Relationship Management <ul> <li>Serve as the primary escalation point for customer service and supply-related issues.</li> <li>Build and maintain strong relationships with key customers, distributors, and retail partners.</li> <li>Conduct periodic performance reviews against agreed KPIs.</li> <li>Ensure timely resolution of complaints, returns, claims, and related issues.</li> </ul> Cross-Functional Coordination <ul> <li>Partner with Sales teams to align customer requirements, promotional activities, and demand forecasts.</li> <li>Coordinate with Warehousing, Logistics, and Finance teams to support efficient order fulfillment, delivery, and credit management.</li> <li>Provide regular service performance updates and business insights to management.</li> </ul> Team Leadership &amp; Capability Building <ul> <li>Lead, coach, and develop the customer service team to achieve departmental objectives.</li> <li>Set clear performance goals and monitor progress against targets.</li> <li>Identify development needs and implement relevant training and capability-building initiatives.</li> <li>Promote a customer-focused and continuous improvement culture.</li> </ul> Reporting &amp; Continuous Improvement <ul> <li>Maintain customer service dashboards and KPI reporting.</li> <li>Analyze service performance trends and identify improvement opportunities.</li> <li>Lead initiatives to improve efficiency, accuracy, and customer satisfaction.</li> <li>Support digitalization and automation projects within customer service operations.</li> </ul> <br><br><br>KPIs <br><ul> <li> <p><strong>KPI Category</strong></p><br> <p><strong>Metrics</strong></p><br> <br> <p>Service Level</p><br> <p>OTIF ≥ 98%</p><br> <br> <p>Order Accuracy</p><br> <p>≥ 98.5% Order Accuracy</p><br> <br> <p>Customer Satisfaction</p><br> <p>CSAT achievement versus target</p><br> <br> <p>Order Processing</p><br> <p>SLA compliance and cycle time performance</p><br> <br> <p>Case Fill Rate</p><br> <p>CFR achievement by customer/account</p><br> <br> <p>Claims Management</p><br> <p>Resolution cycle time and closure rate</p><br> <br> <p>Cost Efficiency</p><br> <p>Reduction in penalties, fines, and order cancellations</p><br> <br> <p>Team Performance</p><br> <p>Individual and team KPI achievement</p><br> <br> </li> </ul><br><br>Work experience requirement <br><ul> <li>Minimum 5–7 years of experience in Customer Service, Logistics, or Supply Chain functions within the FMCG industry.</li> <li>Minimum 2–3 years of leadership experience managing customer service teams.</li> <li>Proven experience in Order-to-Bill processes, customer operations, and service level management.</li> <li>Strong knowledge of Saudi FMCG distribution and retail operations.</li> <li>Advanced proficiency in SAP or Oracle ERP systems.</li> <li>Advanced Microsoft Excel and Power BI skills.</li> <li>Excellent Arabic and English communication skills.</li> </ul><br><br>Qualification <br><ul> <li>Bachelors degree in engineering/supply chain Managment, Logisics, Businedd Administration, or any relevant d<span><span>iscipline.</span></span></li> </ul><br><br>Competencies <br>Dispatch Documentation<br>Sales Order Process Management<br>Logistics Planning<br>Customer Management<br>Sales and Distribution Strategy Management<br>Communicating effectively<br>Self and Team Management<br>Planning &amp; Decision Making<br>Customer Centricity<br>Ownership &amp; Result Orientation<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This is an entry-level, office-based role, ideal for candidates starting their professional career. You will support our operations and customer service teams in day-to-day tasks across pet transport, vet services, cat boarding, and document handling.</p><p>You must have excellent English, strong attention to detail, and be comfortable working in a fast-paced, “Customer First” environment.</p><p>We provide comprehensive training across all areas of the business, with the opportunity to pursue IPATA globally accredited training and potential promotion into one of our specialist teams.</p><p> </p><p><b>Key Responsibilities</b></p><p><b>1. Customer Service</b></p><ul><li>Answer incoming calls, take messages, or transfer to colleagues.</li><li>Provide basic information to customers in a professional and friendly manner.</li></ul><p><b>2. Vet Services Coordination</b></p><ul><li>Book vet treatments and services with our partner clinic.</li><li>Update company systems once treatments are confirmed.</li><li>Coordinate with transport and operations teams to ensure smooth service delivery.</li></ul><p><b>3. Pet Transport Support</b></p><ul><li>Receive transport requests from customers and colleagues.</li><li>Book required services with our Scheduling Team.</li><li>Confirm collection/drop-off details and specific requirements (carriers, food, etc.) with customers in a timely manner.</li><li>Accurately update all relevant company systems.</li></ul><p><b>4. Document Handling</b></p><ul><li>Receive, scan, and save incoming documents.</li><li>Maintain organised digital and/or physical document files.</li><li>Notify colleagues when documents are ready to be checked.</li></ul><p><b>5. Cat Boarding Administration</b></p><ul><li>Receive cat boarding requests from customers and colleagues.</li><li>Update tracking sheets and records accurately.</li><li>Confirm collection/drop-off details and any specific requirements (carriers, food, etc.) with customers.</li><li>Receive, collate, and check boarding forms against the checklist.</li><li>Keep customers informed and updated at all times, including sharing regular photos.</li></ul><p><b>6. Team Communication &amp; Process Improvement</b></p><ul><li>Maintain open, clear communication with all colleagues.</li><li>Identify and recommend improvements to processes where appropriate.</li><li>Escalate any customer, process, or internal system issues to management immediately.</li></ul><p> </p><p><b>Why Join Expat Logistics?</b></p><ul><li>Entry point into a growing, specialist relocation business.</li><li>Comprehensive on-the-job training in all aspects of operations.</li><li>Opportunity for <b>IPATA globally accredited training</b>.</li><li>Potential progression into specialist roles within the company.</li></ul><p> </p><p>If you meet the requirements and are ready to start your office career in a dynamic, service-driven environment, please submit your CV and a brief cover letter (in English) explaining your interest in the role and your availability.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Skills &amp; Experience</b></p><ul><li><b>Essential</b></li><li>Excellent written and spoken English.</li><li>Strong Microsoft Office skills, particularly <b>Excel</b> and <b>Outlook</b>.</li><li>High level of accuracy and attention to detail.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li><b>Nice to Have (Optional)</b></li><li>Previous office, administrative, or customer service experience.</li><li>Interest in pets, animal welfare, or international relocation.</li></ul><p> </p><p><b>Working Hours</b></p><ul><li><b>Sunday to Thursday</b></li><li><b>08:30 – 17:00</b> (office-based)</li></ul><p> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br> Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br> Why this role matters: As a Client Delivery Specialist, you will be the on-site representative of Lucidya at our clients’ offices, responsible for managing and coordinating the delivery of assigned client projects.<br> You will work closely with client stakeholders and internal Lucidya teams to ensure smooth execution of project activities, timelines, and deliverables.<br> This is a hands-on, project-based role (1 year) where you will be embedded with a specific customer (on-site at their office), overseeing day-to-day coordination, tracking progress, addressing challenges, and ensuring that all project outcomes and deliverables are delivered as agreed.<br> You will play a key role in maintaining strong working relationships with clients and ensuring high-quality delivery across all assigned projects.<br> What You’ll Do Own end-to-end delivery of assigned client projects, from kickoff through final handover.<br> Act as the on-site Lucidya representative at the client office, managing day-to-day coordination and execution.<br> Build, track, and maintain detailed project plans, timelines, milestones, and deliverables.<br> Lead project implementation activities for Lucidya’s SaaS solutions in alignment with agreed scope.<br> Coordinate across internal teams (Product, Customer Success, Professional Services, Support) to ensure timely delivery.<br> Monitor project progress, manage risks, and proactively address challenges.<br> Manage client communication, updates, escalations, and expectations throughout the project lifecycle.<br> Ensure quality, compliance, and timely completion of all project outcomes and deliverables.<br> Maintain project documentation, status reporting, and handover materials.<br> Contribute to improving project delivery processes and best practices.<br> Who You Are: You’ve worked directly with customers in project-based or operational roles Bachelor’s degree in Marketing, Business Administration, or a related field (or equivalent practical experience).<br> 1-3 years of experience managing organic and/or paid digital campaigns Communication is one of your strong suits, you’re also able to effectively manage stakeholders of different cultures and seniorities You pride yourself on your time-management skills and can juggle multiple priorities effectively You thrive in fast paced environments and are highly adaptable to changing priorities You’re an excellent communicator, and are comfortable speaking in both Arabic &amp; English Technical Skills: Proficient in Meta Ads Manager, Google Ads, and major social media platforms.<br> Experience with Google Analytics to monitor and analyze campaign performance.<br> Basic understanding of SEO principles.<br> Core Competencies Strong analytical skills with the ability to interpret data, identify trends, and optimize campaign performance.<br> Excellent communication and coordination skills What the hiring process will look like: Screening call with TA Technical interview with the hiring manager Offer</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Handle customer inquiries via phone, WhatsApp, email, and social media platforms.</p><p>Explain the process of importing vehicles from Korea, including costs, shipping duration, and required procedures.</p><p>Assist customers in selecting the appropriate vehicle based on budget and required specifications.</p><p>Coordinate with suppliers and Korean exhibitors to obtain pricing offers and confirm orders.</p><p>Monitor vehicle purchases and send reports, images, and videos to customers before shipping.</p><p>Track shipping procedures and inform customers of shipment status and delivery timelines.</p><p>Coordinate with customs clearance companies within the kingdom to ensure prompt completion of procedures.</p><p>Monitor the issuance of contracts and invoices and ensure all documentation is complete.</p><p>Address customer complaints and resolve issues professionally.</p><p>Update customer data and requests in the Customer Relationship Management (CRM) system.</p><p>Maintain a high level of customer satisfaction and build long-term relationships with them.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Excellent communication and persuasion skills.</p><p>Professional customer service.</p><p>Ability to negotiate and follow up.</p><p>Problem-solving skills and decision-making.</p><p>Time management and prioritization.</p><p>Proficiency in tracking documents and shipments.</p><p>Team spirit and ability to work under pressure.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Company InnovationTeam is a leading digital transformation and IT solutions provider headquartered in Saudi Arabia.<br> The company specializes in delivering innovative technology solutions across cloud, cybersecurity, AI, digital infrastructure, managed services, and enterprise applications.<br> With a strong focus on innovation and customer success, InnovationTeam enables organizations across the public and private sectors to accelerate their digital transformation journeys and achieve measurable business outcomes.<br> Position: Customer Success Officer Department: Operations Role Purpose Own the customer relationship &amp; Accounts assigned end-to-end - acting as the single point of contact between clients and internal teams to ensure fast issue resolution, transparent reporting, and long-term account health.<br> Key Responsibilities Own assigned client relationships; drive satisfaction, retention, and trust through proactive engagement.<br> Act as the escalation bridge between customers and internal teams (Ops, HR, Finance, Technical) for seamless delivery.<br> Manage queries, incidents, and escalations within agreed SLAs; maintain full visibility via trackers and dashboards.<br> Deliver MIS reports, service analytics, and management presentations that surface trends, risks, and improvement areas.<br> Manage stakeholder expectations through clear communication, negotiation, and solution-first discussions.<br> Juggle multiple priorities in a fast-paced environment while ensuring compliance with internal SLAs and standards.<br> Drive process improvements that enhance customer experience and operational efficiency.<br> Qualifications &amp; Experience Bachelor's/Master's degree.<br> 3+ years' experience in the IT industry, in Customer Success, Account Management, or Client Relations.<br> Enterprise/corporate client handling experience preferred.<br> Technical Skills Basic Excel (Pivot Tables, Lookups, Reporting &amp; Analytics) Exposure to CRM/ticketing platforms is a plus.<br> Core Competencies Bilingual fluency (Arabic &amp; English) - mandatory.<br> Strong stakeholder management, negotiation, and analytical skills.<br> High ownership, accountability, and a customer-first mindset under demanding timelines.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The customer service role at our market research company presents an exciting opportunity to be part of a dynamic team dedicated to achieving excellence in service delivery. We are looking for skilled individuals with strong communication abilities and problem-solving capabilities to ensure client satisfaction and address their needs effectively. In this role, you will have the opportunity to develop your communication and negotiation skills, which will assist you in making significant progress in your professional journey.</p><p>Our culture emphasizes collaboration and mutual support, as we believe that success is achieved through teamwork. You will have opportunities for training and development, allowing you to acquire new skills and expand your knowledge in the field of market research. We also believe in the importance of balancing work and life, creating a comfortable and motivating work environment for creativity.</p><p>If you are looking for an opportunity to be part of a diverse and innovative team, we invite you to apply. We believe that every employee can make a difference, and we will assist you in achieving your professional goals through appropriate support and guidance.</p><p><b>Responsibilities:</b></p><ol><li>Provide support to clients via phone, email, and chat, requiring effective communication skills and the ability to resolve issues quickly to ensure client satisfaction.</li><li>Analyze client inquiries and provide appropriate solutions using customer relationship management tools, which helps enhance the client experience.</li><li>Record and document all client interactions accurately in the database system, ensuring comprehensive tracking and analysis of data to improve service.</li><li>Collaborate with various teams to provide comprehensive solutions to client needs, contributing to the achievement of the company's strategic objectives.</li><li>Train and guide new team members, enhancing a culture of continuous learning and helping to improve team performance.</li><li>Provide feedback and suggestions for improving internal operations based on client interactions, contributing to the development of effective strategies.</li><li>Monitor key performance indicators and prepare regular reports for management, aiding in data-driven decision-making.</li><li>Assist clients in using products and services, contributing to client loyalty and enhancing the company's reputation.</li><li>Develop strong relationships with clients through effective and professional communication, enhancing the company's ability to retain clients and increase sales.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Our company, a leader in financial services, investment, real estate, and contracting, is looking for:</b></p><p><b>Customer Service Representative</b></p><p><b>Responsibilities:</b></p><p><b>Interact directly with clients via the internet, responding to their inquiries through phone or the company's electronic systems, ensuring exceptional service that reflects the company's image and diverse activities.</b></p><p><b>Requirements:</b></p><ul><li><b>Preferred candidate should be female.</b></li><li><b>Experience of at least 3 years in customer service.</b></li><li><b>Ability to engage with clients and possess strong communication skills.</b></li><li><b>Ability to work through electronic systems and various channels.</b></li></ul><p><b>Benefits:</b></p><ul><li><b>Fixed salary + bonuses.</b></li><li><b>Work nature (remote/office) to be determined after the personal interview based on the company's needs.</b></li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Customer Management <p><strong>Job Sub Function: </strong></p><br><br> Customer Service Operations <p><strong>Job Category:</strong></p><br><br> Business Enablement/Support <p><strong>All Job Posting Locations:</strong></p><br><br> Riyadh, Saudi Arabia <p><strong>Job Description:</strong></p><br><br> <p><strong>Job Purpose</strong></p><br><br> <p>Customer Service Representative, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication. Ensure adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programs.</p><br><br> <p><strong>Dimensions</strong></p><br><br> <p>Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction and moving to a one contact resolution and complete ownership of the customer experience.</p><br><br> <p>Customer Service Representative is expected to provide a differentiated service to our external customer but be the representative for the customer internally as well.</p><br><br> <p><strong>Main duties include, but not limited to:</strong></p><br><br> <ul><li>Processing all telephone, email orders, enquiries, complaints, and general information.</li><li>Management of order placement process.</li><li>Processing customer returns.</li><li>Management of Credit &amp; Debit Notes.</li><li>Support Customer Master Data management.</li><li>Outbound calls.</li><li>Maintaining Service Level Agreements’ &amp; EMEA Metrics (including Key Performance Indicators associated with role).</li><li>Maintaining product, system &amp; commercial knowledge to manage customer relationships.</li><li>Attendance of face-to-face meetings with customers &amp; other internal partners, hosting Customer Visits to site.</li><li>Support the Commercial &amp; Marketing business improvements initiatives.</li><li>Management of the relationship between Supply Chain and Key Account team.</li></ul> <p><strong>Key competencies</strong></p><br><br> <p><strong>Education</strong></p><br><br> <ul><li>Completed secondary school education or master’s degree. </li><li>A basic level of IT proficiency</li></ul> <p><strong>Essential</strong>:</p><br><br> <ul><li><p><strong>English language</strong> (Communicative knowledge - fluency/advanced level).</p><br><br></li><li><p><strong>Arabic language</strong> (native speaker or fluency/advanced level).</p><br><br></li><li><p><strong>Customer Service</strong> role experience; preferably 2-3 years in a corporate and/or a medical/healthcare setting.</p><br><br></li><li><p>Good computer skills, e.g. MS Office (Word and Excel and Outlook), familiarity with Internet, etc.</p><br><br></li><li><p>Customer mind-set, with the ability to demonstrate understanding and give examples of putting the customer at the forefront of solutions offered.</p><br><br></li><li><p>Self-motivated attitude and committed team player abilities.</p><br><br></li><li><p>Proactive approach to problem solving/complaint handling.</p><br><br></li><li><p>Sound administrative and accurate data entry skills.</p><br><br></li><li><p>Excellent communication skills, both verbal and written -e.g. clear pronunciation over the phone.</p><br><br></li><li><p>Ability to work well under pressure.</p><br><br></li><li><p>Ability for accurate data entry</p><br><br></li></ul> <p><strong>Desirable</strong></p><br><br> <ul><li>Knowledge / Proficiency of SAP</li><li>Proficiency in Microsoft Office</li><li>Additional EMEA language capability</li><li>Understanding of the Eye Care Profession (ECP), or experience of working with ECP’s advantageous</li></ul> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Agility Jumps, Communication, Contract Management, Customer Analytics, Customer Centricity, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Capturing, Emotional Intelligence, Issue Escalation, Order Processing, Process Oriented, Service Excellence, Service Request Management <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets.<br> You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.<br> You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX.<br> You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers.<br> You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev.<br> teams to enhance their experience through product improvement.<br> You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.<br> What you will do Respond professionally to customer inquiries via email, phone, or chat.<br> Provide accurate information about products, services, and policies.<br> Resolve customer complaints and ensure satisfaction by coordinating with relevant departments.<br> Maintain detailed records of customer interactions and feedback.<br> Proactively identify areas for improvement in the customer support process.<br> Assist in onboarding new customers and guiding them through the rental process.<br> Experience: Minimum of 3 years in a customer support role.<br> Language Skills: Native proficiency in English (verbal and written).<br> Technical Skills: Proficient in Freshdesk, Freshcat, Ziwo or similar software.<br> Work Arrangement: Must be able to work from the office.<br> Interpersonal Skills: Excellent communication and problem-solving abilities.<br> Customer Focus: A positive attitude and passion for delivering exceptional customer experiences.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br><p><strong>We help the world run better</strong><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</p><br> <strong>This position can only&nbsp;be based in KSA. No Relocation Available.&nbsp;</strong><br> <br> The Customer Success Manager engages with SAP’s customers to drive &amp; accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions &amp; success service entitlements. The Customer Success Manager is responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition &amp; execution (adoption &amp; consumption), account relationship management, issue mitigation, point of escalation for assigned customers, opportunistic expansion of solutions or services through lead generation activities. The CSM drives mutual (customer &amp; SAP) success across the Land, Adopt, Consume &amp; Expand (LACE) cycle.<br> Core Tasks:<br> <ul> <li>​Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions / paying maintenance</li> <li>Build trusted relationships with customers in order to support value-based consumption focused activities</li> <li>Monitors SLA performance and maintain high level of customer satisfaction</li> <li>Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle</li> <li>Leverage data &amp; tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans</li> <li>Act as primary point of escalation for customers account issues</li> <li>Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success</li> <li>Identify opportunities at customer to grow SAP footprint through expansion of licenses or services​</li> </ul> <p><strong>Accountability<br></strong></p><br> <br> <br> <ul> <li>manages projects, defines deliverables and provides definitive advice and interpretation of situations</li> <li>ensures business critical &amp; innovative results</li> <li>ensures that goals and milestones are met and approved budgets are managed appropriately</li> <li>manages escalation appropriately</li> <li>tracks single project budget line</li> <li>builds strategic partnerships with key decision makers in customer &amp; partner organization</li> <li>may include team lead or supervisory responsibiities</li> </ul> <br> <br> <strong>Complexity</strong><br> <ul> <li>manages projects of high volume or high risk/complexity</li> <li>provides regular project status and updates</li> </ul> <br> <br> <strong>Communication<br></strong><br> <ul> <li>represents SAP to customers' - is responsible for delivery of quality outcomes of projects of high volume or high risk</li> <li>finds common ground for cooperation within project team</li> <li>formulates clear project plans incl. mile stones, timeline and sub projects</li> <li>communicates messages relevant for project in a timely manner and with constructive feedback to project team</li> <li>captures opinions and expectations of stakeholder and communicates them to the project team</li> </ul> <br> <strong>Experience Required<br></strong><br> <ul> <li>Previous experience with Procurement and Fieldglass solution is mandatory&nbsp;</li> <li>Strong Procurement Line of Business specific experience</li> <li>10+ years of experience in at least one the following areas: <ul> <li>Managing complex customer engagements</li> <li>Commercial experience including experience developing account management plans and contract negotiation</li> </ul> </li> <li>Driving adoption and consumption across all customers to ensure maximum value realization.</li> <li>Customer relationship management&nbsp;expertise</li> <li>Leadership experience is desirable</li> <li>Proficiency in SAP Commercial and Account Management Systems</li> <li>Complex Account Management&nbsp;with a customer focus having developed the acumen to cultivate and develop lasting customer relations</li> <li><strong>Saudi National Preferred</strong> - in line with Saudization Local Mandates&nbsp;</li> </ul> <br> <br> <br> <br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 456326 &nbsp;| Work Area: Consulting and Professional Services &nbsp;| Expected Travel: 0 - 30% &nbsp;| Career Status: Professional &nbsp;| Employment Type: Regular Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br>​</span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><p>Our company announces a job opportunity for the position of Customer Service Specialist to be part of a professional and motivating work environment, for those who possess a passion for achievement and teamwork.</p><p><b>Responsibilities:</b></p><ul><li>Monitor requests and execute daily operations with accuracy and high efficiency.</li><li>Interact with customers professionally and build long-term relationships.</li><li>Achieve business objectives and work according to specified performance indicators.</li><li><br></li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Skills</p><ul><li>Previous experience in operations, contracting, or customer service.</li><li>Excellent communication skills and a high ability to persuade and negotiate.</li><li>Ability to create and present proposals to clients.</li><li>Proficiency in using computers and Microsoft Office programs, especially PowerPoint.</li><li>Professional commitment and adherence to team spirit and achieving results.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for motivated customer service representatives to enhance our real estate brokerage team in Dirab, Riyadh. This role requires providing exceptional support to clients, responding to their inquiries, and guiding them towards suitable real estate solutions that align with their aspirations.</p><p><b>Type of Work:</b> Full-time.</p><p><b>Working Hours:</b> From 9 AM to 2 PM or from 3 PM to 8 PM.</p><p><b>Location:</b> Riyadh - Dirab Branch.</p><p><b>Benefits:</b> Competitive salary and performance incentives.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Receiving customer calls and inquiries and responding to them professionally.</p><p>Providing accurate information regarding available properties and services.</p><p>Coordinating between clients and consultants to facilitate brokerage operations.</p><p>Updating client information and monitoring their requests regularly.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose To deliver exceptional service to our end customers by resolving inquiries, complaints, and issues efficiently and professionally across all communication channels, ensuring a positive user experience that supports customer satisfaction and loyalty.<br> Job Responsibilities 1.<br> Ticket Management &amp; Issue Resolution Monitor and respond to customer service tickets submitted through the system in a timely and professional manner.<br> Understand the customer issue by reviewing the ticket details and any attached information.<br> Resolve customer inquiries or issues efficiently by gathering information, coordinating with internal teams, and communicating updates to the customer.<br> If necessary, follow up with customers via phone calls to provide updates, request further details, or resolve issues.<br> 2. Customer Communication Ensure customer concerns are addressed in a timely manner and according to the company’s luxury service standards.<br> Communicate with customers clearly and politely, providing them with accurate information and ensuring they feel valued.<br> Maintain detailed notes and logs of customer interactions within the CRM system.<br> 3. Collaboration with Internal Teams Collaborate with other departments (logistics, partner care, etc.<br>) to address issues related to orders, delivery delays, product quality, or service inconsistencies.<br> Escalate unresolved or complex issues to appropriate team members or management for further investigation.<br> 4. Service Improvement &amp; Reporting Track recurring issues or patterns from tickets and provide feedback to management for process improvements.<br> Suggest ways to improve customer service and streamline the resolution process.<br> · 1 -2 years of experience in customer service, ideally in a fast-paced, e- commerce, or food delivery environment.<br> · Familiarity with ticketing systems or CRM tools.<br> · Strong verbal and written communication skills in both Arabic and English.<br> · Ability to resolve customer issues independently and with minimal supervision.<br> · Ability to handle challenging situations with professionalism and empathy.<br> · Highly organized with excellent attention to detail.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span><span>Senior Engineering Manager (Infant Nutrition) | Al Kharj, Riyadh, Saudi Arabia</span></span></strong></p><br><br> <br> <p><strong><span>The Company&nbsp;</span></strong></p><br><br> <br> <p><span>Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.</span></p><br><br> <br> <p><span>Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”</span></p><br><br> <br> <p><span>Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almarai Pro, Premier Chef, Bakemart, and others. </span></p><br><br> <br> <p><span>Almarai currently employs over 46,000 Quality Makers, across the GCC, Egypt &amp; Jordan. &nbsp;&nbsp;In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.</span></p><br><br> <br> <p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br> <br> <p><strong><span>The Opportunity</span></strong></p><br><br> <br> <p><span>Almarai is seeking a highly experienced Senior Engineering Manager to lead the engineering and maintenance function within our Infant Nutrition manufacturing facility. The successful candidate will be responsible for ensuring optimal plant reliability, operational efficiency, safety compliance, asset performance, and continuous improvement across a highly automated manufacturing environment.</span></p><br><br> <br> <p><span>This role will provide strategic leadership for preventative maintenance, engineering projects, CAPEX planning, budget control, and the development of engineering teams to support world-class infant nutrition production standards. The position requires extensive experience in spray drying technology, packaging systems, and infant formula manufacturing processes while maintaining compliance with quality, food safety, and regulatory requirements.</span></p><br><br> <br> <p><strong><span>Requirements:</span></strong></p><br><br> <br> <ul> <li><span>Bachelor's Degree in Mechanical Engineering, Electrical Engineering from a recognized university or institution. Additional engineering qualifications or certifications will be advantageous</span></li> <li><span>Minimum 10 years of hands-on engineering and maintenance experience within food, dairy, beverage, or infant nutrition manufacturing</span></li> <li><span>At least 5 years in a similar leadership position within an Infant Nutrition manufacturing environment</span></li> <li><span>Proven experience with leading infant nutrition manufacturers or equivalent organizations</span></li> <li><span>Extensive experience in Preventive Maintenance (PPM) implementation, engineering operations, and asset reliability management</span></li> <li><span>Strong experience in <strong>Spray Drying plant operations and maintenance</strong></span></li> <li><span>Experience maintaining <strong>Can Filling, Sachet Filling, Ready-to-Drink (RTD), and Ready-to-Feed (RTF)</strong> production equipment</span></li> <li><span>Hands-on knowledge of packaging systems including: </span> <ul> <li><span>Tetra Pak</span></li> <li><span>GEA Can Fillers</span></li> <li><span>Rovema packaging equipment</span></li> </ul> </li> <li><span>Knowledge of automated manufacturing equipment, utilities, and engineering control systems</span></li> <li><span>Experience with engineering project commissioning, plant start-ups, and continuous improvement initiatives</span></li> <li><span>Exposure to Lean Manufacturing, TPM, Continuous Improvement, and Six Sigma methodologies</span></li> </ul> <br> <p><span>If you meet the requirements and are looking for a challenging opportunity in a dynamic industry, please apply now. &nbsp;</span></p><br><br> <br> <p><span>Almarai offers an excellent opportunity to join the world's largest vertically integrated dairy company and contribute to the operational excellence of its state-of-the-art Infant Nutrition manufacturing operations.</span></p><br><br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>