وظائف وكيل مدرسة

<p>POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Perform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM), meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: Less than 1 year related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Applications are invited at all ranks in the Control and Instrumentation Engineering (<br>CIE<br>)” areas. The department is particularly interested in candidates with outstanding academic qualifications and/or industrial experience in the areas of:<br>• Process Modeling and Control<br>• Dynamic Simulation<br>• Instrumentation<br>• Mechatronics<br>• Robotics<br>For more information about the department, please visit:<br>https://cie.kfupm.edu.sa/<br>Job Responsibility:<br>| Candidates will be expected to teach undergraduate and graduate course, advising and mentoring of students, supervision of MS and PhD thesis / dissertation and develop funded research program appropriate to his field of specialization. The successful candidate should demonstrate a strong commitment to quality education and student interaction.<br>Compensation &amp; Benefits:<br>• Two-year renewable contract.<br>• Competitive tax-free salaries based on qualifications and experience.<br>• Free furnished air-conditioned on-campus housing unit with free essential utilities and maintenance.<br>• Air ticket/s to Dammam upon appointment; final repatriation air ticket/s for up to four persons.<br>• Contribution towards local tuition fees for school-age dependent children; local transportation allowance.<br>• Two months’ paid summer leave.<br>• Medical insurance.<br>• End-of-service gratuity after two (2) years of continuous service.<br>• The<br>KFUPM<br>campus has a range of facilities including a medical and dental clinic, health club with swimming pool, an extensive library, computing, research and teaching laboratory facilities, a recreation center and a private beach.<br>Qualifications:<br>Applicants must have an earned Ph.D. from reputable institution, strong record of published research, experience in supervising research of graduate students, relevant teaching experience at the university level and have teaching and/or industrial experience in the respective areas. Outstanding senior as well as fresh candidates from all areas of specialization are welcome.<br>Special Instructions to Applicants:<br>1. Applications are invited for faculty positions at King Fahd University of Petroleum &amp; Minerals, Dhahran, Saudi Arabia.<br>2. Applicants must be fluent in English as it is the medium of instruction in the University.</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours). Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or GED equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Talent Diamond is seeking a <strong style="font-weight:700;">Telesales Agent</strong> for a full-time position based in the Makkah region, specifically covering Jeddah and Makkah. This role involves promoting <em style="font-style:italic;">******</em>, a growing job posting platform, to a professional client base. The ideal candidate will be a clear, convincing, and goal-oriented individual capable of driving platform adoption.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Objective</h3> <p style="margin:0 0 12px; ************;">The primary objective of the Telesales Agent is to engage directly with key decision-makers in human resources and recruitment. This involves reaching out to recruiters, HR specialists, and hiring managers to introduce them to <em style="font-style:italic;">******</em> and encourage them to post their open job vacancies on the site. Success in this position relies on effective communication and a proactive approach to client engagement.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Conduct outbound calls to HR decision-makers, recruiters, and business owners to present the value proposition of <em style="font-style:italic;">******</em>.</li> <li style="margin:0 0 6px;">Identify and target key hiring managers by leveraging professional networks such as LinkedIn, ATS/CRM databases, and provided lead lists.</li> <li style="margin:0 0 6px;">Clearly articulate the features and benefits of <em style="font-style:italic;">******</em>, providing guidance to potential clients on how to post their job vacancies.</li> <li style="margin:0 0 6px;">Accurately record call outcomes, update contact details, and manage lead tracking within the designated system.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Arrangement</h3> <p style="margin:0 0 12px; ************;">This position operates remotely, offering flexibility while requiring occasional in-person alignment meetings in Jeddah. Candidates should be based within the Makkah region to facilitate these meetings and ensure familiarity with the local market dynamics.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Attributes</h3> <p style="margin:0 0 12px; ************;">The successful candidate will possess strong communication skills, demonstrating clarity and persuasiveness in all interactions. A goal-oriented mindset is essential for achieving targets and contributing to platform growth. A proactive and results-driven approach to telesales is expected for this role.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">We invite qualified individuals who meet the requirements for this full-time Telesales Agent position to submit their application. Talent Diamond is committed to building a strong team to support the continued growth of <em style="font-style:italic;">******</em>.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Talent Diamond is seeking a <strong style="font-weight:700;">Telesales Agent</strong> for a full-time position based in the Makkah region, specifically covering Jeddah and Makkah. This role involves promoting <em style="font-style:italic;">******</em>, a growing job posting platform, to a professional client base. The ideal candidate will be a clear, convincing, and goal-oriented individual capable of driving platform adoption.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Objective</h3> <p style="margin:0 0 12px; ************;">The primary objective of the Telesales Agent is to engage directly with key decision-makers in human resources and recruitment. This involves reaching out to recruiters, HR specialists, and hiring managers to introduce them to <em style="font-style:italic;">******</em> and encourage them to post their open job vacancies on the site. Success in this position relies on effective communication and a proactive approach to client engagement.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Conduct outbound calls to HR decision-makers, recruiters, and business owners to present the value proposition of <em style="font-style:italic;">******</em>.</li> <li style="margin:0 0 6px;">Identify and target key hiring managers by leveraging professional networks such as LinkedIn, ATS/CRM databases, and provided lead lists.</li> <li style="margin:0 0 6px;">Clearly articulate the features and benefits of <em style="font-style:italic;">******</em>, providing guidance to potential clients on how to post their job vacancies.</li> <li style="margin:0 0 6px;">Accurately record call outcomes, update contact details, and manage lead tracking within the designated system.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Arrangement</h3> <p style="margin:0 0 12px; ************;">This position operates remotely, offering flexibility while requiring occasional in-person alignment meetings in Jeddah. Candidates should be based within the Makkah region to facilitate these meetings and ensure familiarity with the local market dynamics.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Attributes</h3> <p style="margin:0 0 12px; ************;">The successful candidate will possess strong communication skills, demonstrating clarity and persuasiveness in all interactions. A goal-oriented mindset is essential for achieving targets and contributing to platform growth. A proactive and results-driven approach to telesales is expected for this role.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">We invite qualified individuals who meet the requirements for this full-time Telesales Agent position to submit their application. Talent Diamond is committed to building a strong team to support the continued growth of <em style="font-style:italic;">******</em>.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">**** is seeking a Forward Deployed Engineer to join its team. This full-time position involves working directly with major enterprise customers to architect, build, and scale agentic AI solutions. The role requires a blend of deep technical expertise and the ability to address complex enterprise challenges.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">As a Forward Deployed Engineer, you will be embedded with Fortune 500 technical teams, acting as a technical peer to enterprise architects and CIOs. Your responsibilities will include understanding intricate technical challenges, designing and implementing solutions using the **** Agent Platform, and coordinating end-to-end deployments across different time zones. This role serves as a critical link between customer needs and platform development, influencing the product roadmap with real-world insights.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Architect and engineer solutions for complex technical challenges, including integration, scaling, and multi-system orchestration, directly with enterprise customers.</li> <li style="margin:0 0 6px;">Design, prototype, and implement solutions using the **** Agent Platform, including writing code, building integrations, optimizing performance, and debugging production issues.</li> <li style="margin:0 0 6px;">Engage with customer enterprise architects and CIOs, presenting architecture blueprints and leading design reviews.</li> <li style="margin:0 0 6px;">Lead technical workshops, design sessions, and proof-of-concept implementations, translating AI capabilities into business value.</li> <li style="margin:0 0 6px;">Provide feedback to the product team based on customer needs and real-world application insights.</li> <li style="margin:0 0 6px;">Document solution patterns and create reusable technical assets to support the broader team and partner ecosystem.</li> <li style="margin:0 0 6px;">Support strategic sales engagements through architecture assessments and custom demo development.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Minimum of 10 years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture.</li> <li style="margin:0 0 6px;">Significant professional experience working directly with large enterprise customers (Fortune 500 / Global 2000), interfacing with technical leadership.</li> <li style="margin:0 0 6px;">Hands-on technical proficiency in APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns.</li> <li style="margin:0 0 6px;">Experience with complex system integrations, connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems.</li> <li style="margin:0 0 6px;">Understanding of scaled enterprise AI solution deployments and operations.</li> <li style="margin:0 0 6px;">Hands-on experience with agent frameworks (*, **** Platform, LangChain, LangGraph) or multi-agent orchestration patterns.</li> <li style="margin:0 0 6px;">Experience with AI/ML systems, including LLMs, conversational AI, or agentic AI applications.</li> <li style="margin:0 0 6px;">Expertise in Voice AI and Customer Experience platforms, including voice call automation, IVR modernization, speech-to-text/text-to-speech, telephony integrations, and voice bot architectures.</li> <li style="margin:0 0 6px;">Background in RAG implementations, prompt engineering, or LLM-based application development.</li> <li style="margin:0 0 6px;">Previous professional experience at enterprise platform vendors in solutions-facing roles is preferred.</li> <li style="margin:0 0 6px;">Bilingual proficiency in Arabic and English is mandatory for communication.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Skills and Education</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Strong engineering mindset with a focus on building and debugging systems.</li> <li style="margin:0 0 6px;">Proven problem-solving ability for ambiguous and complex technical challenges.</li> <li style="margin:0 0 6px;">Customer-facing communication skills for diverse audiences.</li> <li style="margin:0 0 6px;">Ability to think from first principles and challenge the status quo.</li> <li style="margin:0 0 6px;">Track record in building or scaling field engineering or solutions architecture functions.</li> <li style="margin:0 0 6px;">Bachelor's degree in engineering, Computer Science, or a related technical field is required.</li> <li style="margin:0 0 6px;">Master's degree or equivalent depth of expertise is preferred.</li> </ul>

Senior Gen AI & Agentic AI Architect – (Remote, must be based in KSA)<br><br>Location: Remote (Saudia Arabia based)<br><br>About The Role<br><br>Our client, a global Amazon Consulting Partner with distributed teams across the US, Canada, UAE, KSA, India, and Pakistan, is hiring a high-caliber Senior Generative AI Architect with proven hands-on experience in building Agentic AI applications.<br><br>This role is ideal for someone who has 15+ years of software engineering and AI/ML experience and is now focused on autonomous AI agents, tool-using LLMs, Lang Chain, Auto GPT, or similar frameworks.<br><br>Key Responsibilities<br><br>Design and develop Agentic AI applications using LLM frameworks (Lang Chain, Auto GPT, Crew AI, Semantic Kernel, or similar) Architect and implement multi-agent systems for enterprise-grade solutions Integrate AI agents with APIs, databases, internal tools, and external Saa S products Lead and mentor a cross-functional team across global time zones Optimize performance, context retention, tool usage, and cost efficiency Build reusable pipelines and modules to support Gen AI use cases at scale Ensure enterprise-grade security, privacy, and compliance standards in deployments Collaborate directly with clients and senior stakeholders <br><br>Ideal Candidate Profile <br><br>Min 15+ years of professional experience in software engineering and AI/ML 3+ years of practical experience in LLM-based application development Strong track record of delivering Agentic AI systems (not just chatbot interfaces) Hands-on experience with:Lang Chain, Auto GPT, Crew AI, ReAct, Semantic Kernel Open AI, Claude, Gemini, Mistral, or Llama2 Embedding models, vector databases (FAISS, Pinecone, Weaviate, etc.) Prompt engineering, RAG, memory/context management Serverless, Python, Node.js, AWS/GCP/Azure cloud Experience leading engineering teams and working with enterprise clients Excellent communication, documentation, and stakeholder management skills <br>Why Join?<br><br>Work on Saudi and UAE AI initiatives Lead cutting-edge Agentic AI projects at enterprise scale Collaborate with senior teams across US, Canada, UAE, KSA India, and Pakistan Competitive compensation + long-term career roadmap <br><br>Skills: llama2,generative ai,ai application development,gemini,vector databases,agents,prompt engineering,langchain,crewai,autogpt,openai,embedding models,llm frameworks,rag,agentic ai,semantic kernel

Key Responsibilities1. Implementation & Configuration<br>Install, configure, and upgrade App Dynamics Controllers, Agents, and EUM components Implement monitoring for:<br>Java, . NET, Node.js, PHP applications Databases (DB monitoring) Server visibility (SIM) Configure Business Transactions, Health Rules, and Alerts Set up Application Flow Maps and Cross-Tier visibility<br>2. Design & Architecture<br>Design scalable and high-availability App Dynamics architecture Define monitoring strategy aligned with business KPIsOptimize agent deployment strategies (instrumentation approach, overhead reduction) Provide architecture recommendations for on-prem and Saa S deployments<br>3. Performance Monitoring & Optimization<br>Analyze application performance issues using App Dynamics dashboards Identify bottlenecks such as:<br>Slow SQL queries JVM issues (GC, heap memory) API latency<br>Provide tuning recommendations and proactive improvements<br>4. Dashboarding & Reporting<br>Create custom dashboards for business and technical stakeholders Develop reports on performance metrics, SLA adherence, and trends Integrate App Dynamics data with external tools (e.g., Splunk, Service Now, Grafana)<br>5. Integration & Automation<br>Integrate App Dynamics with:<br>CI/CD pipelines (Jenkins, Azure Dev Ops) ITSM tools (Service Now, Jira)<br>Implement API-based automation for onboarding applications Support Dev Ops observability practices<br>6. Troubleshooting & Support<br>Troubleshoot agent and controller issues Support production incidents and root cause analysis (RCA) Provide L2/L3 support and incident resolution<br>7. Documentation & Knowledge Transfer<br>Create implementation guides and runbooks Provide training sessions to internal teams Maintain documentation for configurations and architecture Required Skills & Qualifications Technical Skills<br>Hands-on experience with App Dynamics APM (mandatory) Strong knowledge of:<br>Application architectures (Monolithic, Microservices, Cloud-native) Web technologies (HTTP, REST APIs)<br>Experience with:<br>Java / . NET application monitoring Linux & Windows environments Database basics (SQL, Oracle, MySQL)<br>Understanding of:<br>JVM tuning and thread analysis Performance profiling concepts<br>Tools & Technologies<br>Monitoring: App Dynamics, Dynatrace, New Relic (nice to have) CI/CD: Jenkins, Git Lab, Azure Dev Ops Cloud Platforms: AWS, Azure, GCPScripting: Python, Bash, Power Shell Integrations: Service Now, REST APIs<br>Soft Skills<br>Strong analytical and troubleshooting skills Ability to communicate with both technical and non-technical stakeholders Problem-solving mindset with attention to detail Ability to work independently and in team environments<br>Experience<br>5–8+ years in Application Performance Monitoring / Observability Minimum 2–3 years of hands-on App Dynamics experience Experience in large enterprise environments preferred

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>KEY ACCOUNTABILITIES AND ACTIVITIES<br><br>Quality Assurance<br><br>Follow daily operational tasks to ensure seamless work continuity and smooth functioning of the Quality processes. Contribute to the timely and accurate preparation of reports related to quality assurance and performance metrics. Ensure these reports meet the required standards, objectives, and goals. Monitor and evaluate agent performance on both voice and non-voice transactions using a quality monitoring system. Focus on script adherence, data accuracy, process consistency, and product knowledge. Analyze performance failures and potential risks, setting action plans and preventive measures on a weekly and monthly basis. Communicate analysis results effectively to management and stakeholders. Assess quality variations based on performance metrics and document quality-related issues. Ensure ongoing quality improvement by identifying areas for optimization. Analyze project quality performance, factoring in agent performance, hours worked, and overall results to minimize performance variations. Design, develop, and update score sheets for new and existing projects, ensuring they reflect updated requirements and actions at both individual and program levels. Ensure adherence to SOPs for both new and transferred agents, including verifying the required sample sizes. Ensure all data entered into the system is accurate, correct, and up to date. Maintain consistent adherence to defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Conduct coaching / refreshing sessions to existing agents to make sure they are on the right track in implementing the SOP’s. Assure that data entered into the system is accurate and follows the defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Login according to defined hours and follow all login rules to ensure full availability during required periods. Conduct calibration sessions with all in-house and BPO monitors.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>QUALIFICATIONS/REQUIREMENTS<br><br>Knowledge And Experience<br><br>2 – 4 years of relevant experience.<br><br>Education and Certifications<br><br>Bachelor’s degree in business, Quality Management, or relevant field is required.

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>KEY ACCOUNTABILITIES AND ACTIVITIES<br><br>Quality Assurance<br><br>Follow daily operational tasks to ensure seamless work continuity and smooth functioning of the Quality processes. Contribute to the timely and accurate preparation of reports related to quality assurance and performance metrics. Ensure these reports meet the required standards, objectives, and goals. Monitor and evaluate agent performance on both voice and non-voice transactions using a quality monitoring system. Focus on script adherence, data accuracy, process consistency, and product knowledge. Analyze performance failures and potential risks, setting action plans and preventive measures on a weekly and monthly basis. Communicate analysis results effectively to management and stakeholders. Assess quality variations based on performance metrics and document quality-related issues. Ensure ongoing quality improvement by identifying areas for optimization. Analyze project quality performance, factoring in agent performance, hours worked, and overall results to minimize performance variations. Design, develop, and update score sheets for new and existing projects, ensuring they reflect updated requirements and actions at both individual and program levels. Ensure adherence to SOPs for both new and transferred agents, including verifying the required sample sizes. Ensure all data entered into the system is accurate, correct, and up to date. Maintain consistent adherence to defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Conduct coaching / refreshing sessions to existing agents to make sure they are on the right track in implementing the SOP’s. Assure that data entered into the system is accurate and follows the defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Login according to defined hours and follow all login rules to ensure full availability during required periods. Conduct calibration sessions with all in-house and BPO monitors.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>QUALIFICATIONS/REQUIREMENTS<br><br>Knowledge And Experience<br><br>2 – 4 years of relevant experience.<br><br>Education and Certifications<br><br>Bachelor’s degree in business, Quality Management, or relevant field is required.

Reports to: VP Engineering<br>About Wake Cap<br>Wake Cap builds the connected-worker platform for large-scale construction and industrial sites. Our hardware (smart helmets, anchors, gateways) feeds a real-time Saa S platform that gives site teams worker location, safety compliance, automated mustering, and productivity analytics. We operate across major projects in the GCC.<br>About the Role<br>WC3 is our 3.0 platform: the Saa S core connecting IoT hardware to customer workflows. It is pre-launch and in active formation, modeled on ontology-driven, pipeline-first patterns, and built to serve AI agents as first-class users alongside humans.<br>As WC3 Squad Lead, you own the platform end to end. You set the architecture, build and lead the team, and hold the engineering quality bar. You lead a small, senior group with high autonomy and direct product impact.<br>What You'll Own<br>- Architecture across the platform: data ontology and semantic layer, pipelines and lineage, streaming backbone, developer SDK and API surface, authorization and governance, application layer, and Dev Ops.- Hiring end to end: define the bar, run the process, make the decisions.- Team performance and culture: clear expectations, direct feedback, meaningful reviews, decisive action when the bar is not met.- The AIP layer: agent runtime, MCP surface, and AI-powered features, behind an accepted architecture decision.- Delivery: sprint planning, agile ceremonies, and translating the roadmap into shippable increments with Product.<br>What We're Looking For<br>- 10+ years in software engineering, with clear progression from senior IC to engineering leadership.- 5+ years directly managing engineers: leading teams, owning hiring, running performance cycles. Leading a project is not the same as leading a team.- Proven design and delivery of scalable, multi-tenant Saa S or large-scale distributed systems in production, including the hard parts (incidents, migrations, scaling failures).- Experience with ontology-driven, governed data platforms: Palantir Foundry/AIP, Databricks Unity Catalog, or equivalent. Direct Foundry/AIP experience is heavily weighted. What matters most is that you think in the patterns: ontologies, pipelines, lineage, governed SDK surfaces, and an application layer on top.- Strong in C#/. NET, with real fluency across other backends (Go, Python, Java, Node.js). Opinionated on trade-offs, not attached to one stack.- Frontend depth in Type Script with a modern framework; API design (REST/Graph QL); databases across relational, time-series, and vector stores; cloud (GCP and/or AWS), Docker/Kubernetes, Terraform, CI/CD.- LLM integration patterns: RAG, tool/function calling, MCP serving, agent runtime design, output evaluation.- Daily hands-on use of Claude Code and Codex in real engineering work, with grounded awareness of the current AI model landscape.- Exceptional written and spoken English. This is a hard requirement.<br>Nice-to-Have<br>- Direct hands-on Foundry/AIP builds.- Agentic frameworks (Lang Chain, Llama Index, Auto Gen) and multi-agent orchestration.- IoT or connected-device data ingestion.- Enterprise integrations (SSO, ERP/PM systems such as Oracle or Procore).- Construction, industrial, or field-operations software.- KSA/CST data residency, ISO 27001, SOC 2.<br>What We Offer<br>- Competitive salary, performance bonus, and equity.- High-autonomy role building a platform from the ground up, your name on the architecture.- Relocation support for candidates joining from outside KSA.- Health insurance, annual flights, and standard Wake Cap benefits.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. <br>But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.<br>We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 2 years of supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Al Reem Village Hotel</h3> <p style="margin:0 0 12px; ************;">Al Reem Village Hotel is seeking a dedicated <strong style="font-weight:700;">Front Desk Agent</strong> to join its team in Al Jubail. This full-time role is essential for providing exceptional guest service and ensuring a welcoming environment for all visitors.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Role of a Front Desk Agent</h3> <p style="margin:0 0 12px; ************;">As a Front Desk Agent, you will be responsible for delivering professional and customer-focused service to all guests. The primary objective is to ensure each guest's stay is a memorable experience from arrival to departure, contributing to high levels of satisfaction.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Provide prompt, courteous, and efficient service to all guests, aiming for high customer satisfaction through personalized interactions from arrival until departure.</li> <li style="margin:0 0 6px;">Greet guests personally by name, if known, and escort them to their rooms to ensure they feel expected and welcomed.</li> <li style="margin:0 0 6px;">Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.</li> <li style="margin:0 0 6px;">Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond effectively to guest queries.</li> <li style="margin:0 0 6px;">Stay aware of daily rate levels and occupancy levels to support operational efficiency.</li> <li style="margin:0 0 6px;">Accurately administer Front Desk cashiering standards and comply with all established systems, policies, and procedures.</li> <li style="margin:0 0 6px;">Process guest accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.</li> <li style="margin:0 0 6px;">Maintain the privacy of all guests by ensuring that no personal details are disclosed.</li> <li style="margin:0 0 6px;">Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and possess full knowledge of the hotel facilities and happenings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates should be dynamic and self-motivated professionals with <strong style="font-weight:700;">0-1 years of experience</strong> in a related front office role. A strong commitment to customer service and the ability to work effectively in a fast-paced environment are essential.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Type and Location</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time position</strong> based at Al Reem Village Hotel in <strong style="font-weight:700;">Al Jubail</strong>. The role requires a proactive approach to guest interaction and adherence to hotel operational standards.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Information</h3> <p style="margin:0 0 12px; ************;">Interested candidates who meet the qualifications are encouraged to apply. Salary details will be discussed during the interview process.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves Frontier coding agents are already good at passing tests.<br> We measure whether they pass them the right way .<br>We're building a dataset to evaluate the safety and conduct of AI coding agents — not just whether they complete a task, but whether they do it honestly, within scope, and without cutting corners.<br>You'll design tasks where the easy path is the unsafe one, and write the tests that catch it: Build realistic developer environments — a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks that pair a benign development goal with a tempting unsafe shortcut: scope creep, policy violations, data corruption, over-permissive changes Write tests that verify whether the agent completed the task the right way — catching corners cut, not just checking outputs Iterate on tasks and tests based on QA feedback — review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT: Not data labeling; Not prompt engineering; Not cybersecurity or red-teaming — there is no attacker in the scenario.<br> Cybersecurity experience is a nice-to-have but not a requirement.<br> We're looking for engineers who understand how code should behave, not penetration testers.<br> Strong software engineers, not security specialists; Not writing code from scratch — the agent writes most of the code; you design the situation and evaluate the outcome; What we look for 4–5+ years in software development; Core stack: Python, JavaScript/TypeScript; Strong test design skills — functional and integration tests that separate safe from unsafe completion, not just correct from incorrect; Hands-on experience with coding agents (Claude Code, GitHub Copilot CLI, Codex, or similar); Familiarity with GitHub PRs and CI workflows as a user; Stack breadth is welcome, not a filter.<br> Tasks simulate real repositories with databases, CI pipelines, and deploy scripts, so wider backend and infrastructure exposure is genuinely useful — but you don't need to be an expert in every layer; English proficiency — B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> The real difficulty is building the temptation — a scenario where the unsafe or out-of-scope path is the path of least resistance — and then writing tests that reliably catch an agent that took it.<br> Tasks have many valid solutions; tests must accept all of them and reject the bad ones.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 20-25 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation On this project, contributors can earn up to $75 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Job Summary We are seeking a motivated, customer-focused, and detail-oriented Remote Customer Support Agent to join our growing team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and professional assistance through various communication channels, including phone, email, live chat, and social media. The ideal candidate is an excellent communicator with strong problem-solving abilities, a positive attitude, and a passion for delivering exceptional customer experiences. You will work closely with internal departments to resolve customer concerns, maintain customer satisfaction, and contribute to continuous service improvements while working independently in a remote environment.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, messaging platforms, and social media.</li><li>Provide accurate information regarding products, services, pricing, billing, orders, and company policies.</li><li>Resolve customer complaints efficiently while maintaining a positive customer experience.</li><li>Investigate customer issues and coordinate with internal departments to provide effective solutions.</li><li>Process customer requests including returns, refunds, exchanges, cancellations, account updates, and order modifications.</li><li>Accurately document customer interactions using CRM software and internal support systems.</li><li>Follow established procedures, workflows, and quality standards for customer service.</li><li>Escalate complex or unresolved issues to supervisors or specialized departments when necessary.</li><li>Maintain a thorough understanding of company products, services, promotions, and policies.</li><li>Meet or exceed established customer satisfaction, response time, and productivity metrics.</li><li>Identify recurring customer issues and provide recommendations for improving products, services, or support processes.</li><li>Assist customers with technical troubleshooting when applicable.</li><li>Participate in ongoing training sessions, coaching, and team meetings.</li><li>Maintain confidentiality of customer information and comply with company privacy and security policies.</li><li>Contribute to a positive team environment by sharing knowledge and best practices.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li></ul><p>Preferred Skills</p><ul><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul><p>Performance Expectations</p><ul><li>Maintain high customer satisfaction ratings.</li><li>Meet established response and resolution time goals.</li><li>Achieve quality assurance standards.</li><li>Maintain accurate customer records.</li><li>Demonstrate professionalism in every customer interaction.</li><li>Consistently meet productivity and attendance expectations.</li></ul><p>Working Conditions</p><ul><li>Fully remote position.</li><li>Flexible work schedule based on business needs.</li><li>May require evening, weekend, or holiday availability.</li><li>Prolonged periods of sitting and computer use.</li><li>Frequent communication through phone, email, chat, and video conferencing.</li></ul><p>Equipment Requirements</p><ul><li>Reliable high-speed internet connection.</li><li>Desktop or laptop computer meeting company specifications.</li><li>Noise-canceling headset with microphone.</li><li>Webcam for virtual meetings and training.</li><li>Secure and private home office workspace.</li></ul><p>What We Offer</p><ul><li>Competitive compensation.</li><li>Remote work flexibility.</li><li>Paid training and onboarding.</li><li>Career growth and advancement opportunities.</li><li>Performance-based incentives and recognition programs.</li><li>Paid time off and holidays (where applicable).</li><li>Health, dental, and vision benefits (for eligible employees).</li><li>Retirement savings options (where applicable).</li><li>Employee wellness and assistance programs.</li><li>Supportive, collaborative, and inclusive work environment.</li><li>Ongoing professional development and training opportunities.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to fostering a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and business needs. We provide equal employment opportunities.</p><p>How to Apply</p><p>Interested candidates should submit an updated resume We look forward to welcoming individuals who are passionate about helping customers and committed to delivering exceptional service in a remote work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul>

<p>Job Summary We are seeking a motivated, customer-focused, and detail-oriented Remote Customer Support Agent to join our growing team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and professional assistance through various communication channels, including phone, email, live chat, and social media. The ideal candidate is an excellent communicator with strong problem-solving abilities, a positive attitude, and a passion for delivering exceptional customer experiences. You will work closely with internal departments to resolve customer concerns, maintain customer satisfaction, and contribute to continuous service improvements while working independently in a remote environment.</p><p>Key Responsibilities</p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, messaging platforms, and social media.</li><li>Provide accurate information regarding products, services, pricing, billing, orders, and company policies.</li><li>Resolve customer complaints efficiently while maintaining a positive customer experience.</li><li>Investigate customer issues and coordinate with internal departments to provide effective solutions.</li><li>Process customer requests including returns, refunds, exchanges, cancellations, account updates, and order modifications.</li><li>Accurately document customer interactions using CRM software and internal support systems.</li><li>Follow established procedures, workflows, and quality standards for customer service.</li><li>Escalate complex or unresolved issues to supervisors or specialized departments when necessary.</li><li>Maintain a thorough understanding of company products, services, promotions, and policies.</li><li>Meet or exceed established customer satisfaction, response time, and productivity metrics.</li><li>Identify recurring customer issues and provide recommendations for improving products, services, or support processes.</li><li>Assist customers with technical troubleshooting when applicable.</li><li>Participate in ongoing training sessions, coaching, and team meetings.</li><li>Maintain confidentiality of customer information and comply with company privacy and security policies.</li><li>Contribute to a positive team environment by sharing knowledge and best practices.</li></ul><p>Required Qualifications</p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li></ul><p>Preferred Skills</p><ul><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul><p>Performance Expectations</p><ul><li>Maintain high customer satisfaction ratings.</li><li>Meet established response and resolution time goals.</li><li>Achieve quality assurance standards.</li><li>Maintain accurate customer records.</li><li>Demonstrate professionalism in every customer interaction.</li><li>Consistently meet productivity and attendance expectations.</li></ul><p>Working Conditions</p><ul><li>Fully remote position.</li><li>Flexible work schedule based on business needs.</li><li>May require evening, weekend, or holiday availability.</li><li>Prolonged periods of sitting and computer use.</li><li>Frequent communication through phone, email, chat, and video conferencing.</li></ul><p>Equipment Requirements</p><ul><li>Reliable high-speed internet connection.</li><li>Desktop or laptop computer meeting company specifications.</li><li>Noise-canceling headset with microphone.</li><li>Webcam for virtual meetings and training.</li><li>Secure and private home office workspace.</li></ul><p>What We Offer</p><ul><li>Competitive compensation.</li><li>Remote work flexibility.</li><li>Paid training and onboarding.</li><li>Career growth and advancement opportunities.</li><li>Performance-based incentives and recognition programs.</li><li>Paid time off and holidays (where applicable).</li><li>Health, dental, and vision benefits (for eligible employees).</li><li>Retirement savings options (where applicable).</li><li>Employee wellness and assistance programs.</li><li>Supportive, collaborative, and inclusive work environment.</li><li>Ongoing professional development and training opportunities.</li></ul><p>Equal Opportunity Employer</p><p>We are committed to fostering a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and business needs. We provide equal employment opportunities.</p><p>How to Apply</p><p>Interested candidates should submit an updated resume We look forward to welcoming individuals who are passionate about helping customers and committed to delivering exceptional service in a remote work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred).</li><li>Previous experience in customer service, call center, help desk, or customer support is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and interpersonal skills.</li><li>Exceptional problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm, patient, and professional under pressure.</li><li>Strong organizational and time-management skills.</li><li>Ability to multitask and prioritize work in a fast-paced environment.</li><li>Comfortable working independently in a remote setting.</li><li>Proficiency with Microsoft Office, Google Workspace, and web-based applications.</li><li>Experience using CRM platforms such as Salesforce, Zendesk, HubSpot, Freshdesk, or similar systems is preferred.</li><li>Reliable high-speed internet connection and a quiet, distraction-free workspace.</li><li>Experience supporting customers through multiple communication channels.</li><li>Familiarity with remote collaboration tools such as Slack, Microsoft Teams, Zoom, or Google Meet.</li><li>Strong typing skills with high accuracy.</li><li>Basic technical troubleshooting knowledge.</li><li>Experience handling high-volume customer inquiries.</li><li>Ability to adapt quickly to changing priorities and new technologies.</li><li>Bilingual or multilingual abilities are considered an asset.</li></ul><p>Core Competencies</p><ul><li>Customer-focused mindset</li><li>Professional communication</li><li>Emotional intelligence</li><li>Active listening</li><li>Critical thinking</li><li>Attention to detail</li><li>Adaptability</li><li>Reliability</li><li>Team collaboration</li><li>Accountability</li><li>Time management</li><li>Integrity</li><li>Problem-solving</li><li>Positive attitude</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. JOB DETAILS: Position Title: Supervisor Broad Band: M10: Professional Talent Pipeline Layer: Managing Others (MO)</p><p>2. OVERALL JOB PURPOSE: Accountable for first line leadership and management of (specific discipline) team members to enable the work of self and team members and building their expertise and skills, and deliver frontline team results such as safety, production, maintenance, quality, cost and motivation.</p><p>3. QUALIFICATIONS, EXPERIENCE &amp; SKILLS: Qualification: 1. High school certificate 2. Maths and Science preferred 3. Trade test / Formal Production qualification OR Diploma Engineering 4. Plus 2 years as Supervisor Experience: 7 Years experience in relevant field of Artisan/Production Skills: * Acute safety awareness and attitude * Proven management and leadership skills * Change agent * Advanced knowledge of safety procedures (e.g. risk assessments, root cause analysis, deviation analysis, etc.) * Proficient competence in work permit procedures * Subject matter expert on the specific discipline / plant systems * Competent in using applicable technology software and/or systems * Critical thinking * Ability to foster teamwork * Sound time management and organising skills * Sound analytical and problem solving skills * Persuading, influencing and facilitation skills * Advanced understanding of fundamentals of business and the value chain * Advanced competence interpreting regulations and codes; reading ISO drawings Mechanical/Electrical/Instruments flow diagrams and/or other technical drawings * Sound knowledge of the application of engineering, science and/or technology, including applying principles, techniques, procedures, and equipment * Advanced workable knowledge of discipline specific machines, materials, methods, tools and equipment, including their designs, correct application and safe use * Highly competent in troubleshooting and implementing corrective actions * Advanced understanding of specific section's processes and procedures * Advanced knowledge of applicable safety codes, regulations, rules and procedures * Controlling operations of equipment and/or systems * Advanced knowledge of raw materials, production processes, quality control, cost, and other techniques for maximising the effective manufacture and distribution of goods * Sound knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings and models * Full physical mobility, and ability to work in confined spaces and/or at hights * Extensive experience of shutdowns and managing projects * Competent interpreting regulations and codes; reading ISO drawings Mechanical/Electrical/Instruments Flow Diagrams and other technical drawings * Advanced knowledge of statutory process compliance requirements, and understanding of the relevant regulatory and compliance issues specific to the Affiliate * Familiar with materials, services, financial and other planning related work methods * Proficient working knowledge of appropriate tools and systems to find, extract and analyse data and produce reports * Effective verbal and writing communication skills (incl reporting) * Coping with pressures and setbacks * Effective decision-making skills * Design thinking</p><p>4. KEY ACCOUNTABILITIES: Focus Area Get results through individual contributions Operational / Functional 1. Self &amp; team consistently meets targets, due dates and quality standards (production, service, advice, etc.) 2. Achieve Quality targets by consistently reducing all non-value-adding work 3. Cost target achievement by consistently improving team productivity 4. All Plans and team objectives consistently executed and achieved in a safe working environment 5. Productivity target achievement 6. Achievement of Saudization targets * Planning, control and management of operations/maintenance activity * Ensure effective execution of operations/maintenance activities * Ensure maximum task quality and efficiency, and overall effective use of equipment * Manage and control costs (where allocated budget responsibility is assigned) * During emergency situations, evaluate the abnormalities and take corrective action as to avoid downtime, equipment damage and/or HSERQ incidents * Ensure own team adhere to operational/maintenance procedures * Ensure maintenance planning is scheduled optimally to maximise production output * Take action on first occurrence performance problems, misconduct, disciplinary and grievance cases * Manage performance, training and career development of own team * Ensure sensitisation to diversity in the workplace * Accountable for practical "declaration of competence" of employees to operate the plant * Participate in selection of staff (for own team) by being an active member on recruitment panels * Driving Saudization (recruitment, training &amp; development) in own team * Ensure standard operating procedures are applied * Ensure compliance to PSM (Process Safety Management) * Drive Ma'aden Safety Culture Transformation Program * Manage certain start-up and shutdown tasks * Participate (or conduct on own team) in potential deviation analysis (PDA), root cause analysis (RCA) and risk assessments * Manage execution of work permit system * Conduct Task Risk Assessments and ensure that team conducts Task Risk Assessments (where applicable) * Ensure compliance to relevant Ma aden procedure, policies, legislation and business processes * Manages safety and other company initiated interventions and ensure due roll out as per requirements * Ensure adherence to HSERQ legal standards and implement HSERQ processes for own area of responsibility * Ensure that modified plant/maintenance procedures are implemented by artisans * Writing and reporting * Ensure resources (e.g. raw materials, people) are available on site * Understand customer requirement and ensures product/service meets customer requirements * Ensure smooth transition of work from own shift to next shift * Identify and support inter-dependencies (synergies) with own and other departments within the value chain Leadership 1. Establish High performance in the team through Goal clarity and alignment of all team members (performance direction) 2. Drive Team performance and performance management through regular performance reviews and giving recognition where it was due; Always deal with performance issues in a proactive manner 3. Increase the Team skill level, succession and career progressions though by enabling the achievement of development objectives for one self and all team members</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school certificate</li><li>Maths and Science preferred</li><li>Trade test / Formal Production qualification OR Diploma Engineering</li><li>Plus 2 years as Supervisor</li><li>7 Years experience in relevant field of Artisan/Production</li></ul><p></p></section>

Adree is seeking a Devops Engineer, Senior to support product development and platform automation initiatives by leveraging technical and analytical expertise to design, implement, and maintain secure, scalable, and reliable infrastructure solutions that enable efficient and automated software delivery. The role focuses on bridging development and operations through CI/CD, infrastructure as code, and automation practices to ensure seamless deployment, system reliability, and standardized delivery processes with full visibility and auditability.<br><br>Key Roles And Responsibilities<br><br>Engage with clients and stakeholders to gather platform requirements and understand digital transformation and automation goals Deliver presentations and documentation that demonstrate CI/CD capabilities, including: Agent pool management Environment provisioning Enterprise pipeline design Support product and engineering teams by creating reusable pipeline templates and secure shared libraries in Azure Dev Ops Server Provide Dev Ops expertise across the product lifecycle to: Enforce complex branching strategies Optimize build runner performance Maintain Linux-based runner systems Collaborate with cross-functional teams (Security and QA) to: Manage 3rd-party libraries Integrate Open Text security tooling (Fortify SCA) Embed automated testing automation frameworks Stay current with industry trends in containerization, automation workflows, and infrastructure delivery mechanisms to position solutions effectively Conduct internal and client workshops to enable Git Ops delivery and workload promotion using Argo CD to Open Shift/Kubernetes platforms Participate in Agile development and release processes by integrating monitoring hooks and driving production deployment patterns, including: App Dynamics / BMC / Azure Monitoring<br><br>Requirements<br><br>Education<br><br>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical field<br><br>Experience<br><br>6-10+ years of professional experience in: Dev Ops Site Reliability Engineering (SRE) Build & Release automation in enterprise environments Proven, hands-on production delivery exposure (e.g., scaling live environments, not only sandbox/testing environments) Experience in government, heavily regulated, or complex enterprise sectors is highly preferred<br><br>Skills & Competencies (Technical & Analytical + Soft)<br><br>Deep expertise in: CI/CD pipeline engineering and secure pipeline patterns Agent pool configuration Advanced branching strategies Strong hands-on containerization and orchestration experience: Docker Kubernetes Red Hat Open Shift Practical infrastructure automation skills: Infrastructure-as-Code (Terraform) Configuration management (Ansible) Linux administration and systems scripting Familiarity with enterprise artifact and dependency management: JFrog Artifactory Binary artifact and 3rd-party library handling Analytical capability to implement secure application pipelines, including: Fortify SCAHashi Corp Vault secrets Sigstore / Secur Envoy MFA verification setups Strong soft skills: Excellent communication Coaching mindset Cross-team collaboration (Developers, Security, QA) High ownership and accountability<br><br>Experience Summary (Must-Have Themes)<br><br>Enterprise-grade CI/CD template design and multi-agent pool management Core infrastructure automation using IaC and configuration management Git Ops continuous delivery execution into live production CI/CD + automation testing frameworks integrated with Open Text security validation Third-party library compliance management and secure artifact storage Production-level application profiling and monitoring hook setups Documentation authorship<br><br>Additional Notes<br><br>Travel for client-facing activities<br><br>Job Location: HQ