وظائف تقنية المعلومات - جدة السعودية

About the Role<br>Catchers is hiring an Information Technology Lead (IT Lead) to own web, CRM, and systems management across the agency, driving automation, integration, and continuous improvement of our digital ecosystem.<br>Qualifications Strong experience in Web, CRM, and System Management Hands-on experience with Airtable, automation tools, and system integrations Experience with data security and privacy compliance, including access permissions, backups, and breach protocols Experience managing vendor relationships and third-party tech contracts (hosting, software licenses, agencies) AI-aware and automation-driven mindset with curiosity for emerging technologies Highly tech-savvy, adaptable, and execution-focused Strong problem-solving, organizational, and communication skills, including explaining technical issues to non-technical stakeholders8–10 years of hands-on experience in Web, CRM, and System management, with early exposure to modern technologies and continuous evolution alongside AI, automation, and digital platforms<br>Responsibilities:Maintain and optimize the company website Manage CRM systems and oversee integrations Structure and automate workflows using Airtable Oversee IT operations, system performance, and data integrity Support business teams with reliable, scalable technology solutions Drive continuous improvement across the company’s digital ecosystem<br>Requirements Fluent in Arabic and English Immediate availability preferred

A leading organization is seeking an experienced Director of Security Technologies to lead the operation, development, and continuous improvement of network and application security technologies. The role will oversee cybersecurity controls, security infrastructure, operational security requests, vulnerability management, threat mitigation, and the performance of the Security Technologies function.<br>Key Responsibilities• Lead the operation and enhancement of network and application security technologies.• Oversee firewall policies, port access requests, device isolation, and website and email security controls.• Ensure security systems, signatures, configurations, and technologies are continuously updated and optimized.• Oversee web application security controls and resolve network and application access issues.• Evaluate, test, approve, and implement new security technologies and cybersecurity controls.• Lead vulnerability management activities and ensure identified security risks are effectively addressed.• Oversee root cause analysis for security incidents and ensure compliance with cybersecurity policies and controls.• Develop security policies, processes, procedures, tools, and operating models.• Establish departmental objectives, performance measures, and key performance indicators.• Manage departmental operations, workforce requirements, annual budget planning, and strategic priorities.• Lead, develop, and evaluate team members through objective setting, performance feedback, and professional development.<br>Qualifications and Experience• Bachelor’s degree in Cybersecurity, Information Technology, Network Engineering, or a related field.• Minimum of 7 years of relevant experience, including leadership or managerial experience.• Strong experience in network security, firewalls, web application security, vulnerability management, and security operations.• Proven ability to lead technical teams and manage complex cybersecurity environments.• Professional certifications such as CISSP, CISM, CEH, CCNP Security, or equivalent are preferred.

Position Overview We are looking for a motivated Service Desk Agent to join our IT support team. The ideal candidate will provide first-level technical support to end-users, troubleshoot IT-related issues, and ensure timely resolution of incidents and service requests while delivering an excellent customer support experience.<br>Responsibilities Provide first-line technical support for hardware, software, network, and application-related issues. Log, categorize, prioritize, and resolve incidents and service requests in accordance with established SLAs. Diagnose and troubleshoot common IT issues using remote support tools and standard troubleshooting procedures. Escalate complex or unresolved issues to the appropriate Level 2 or specialized support teams. Maintain accurate documentation of incidents, resolutions, and user interactions within the service management system. Communicate effectively with end-users by providing timely updates and ensuring a high level of customer satisfaction. Assist with user account management, password resets, and basic system administration tasks. Contribute to the knowledge base by documenting recurring issues and solutions.<br>Requirements2–3 years of experience in an IT Service Desk, Help Desk, or Technical Support role. Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge of Windows operating systems, Microsoft Office 365, and common desktop applications. Basic understanding of networking concepts, Active Directory, and IT support best practices. Familiarity with ITSM tools such as Service Now, Jira Service Management, or similar ticketing systems is an advantage. Excellent troubleshooting, communication, and customer service skills. Ability to prioritize tasks, work under pressure, and manage multiple support requests simultaneously. ITIL Foundation certification is a plus. Saudi Nationals are encouraged to apply

Company Description Darb is one of the leading developers and operators of fuel stations and road service centers across Saudi Arabia, shaping the daily customer experience and supporting the growth of road services. Officially accredited and qualified by the Ministry of Energy, Darb manages and operates fuel stations and service centers, offering investors and growth partners the opportunity to join a rapidly expanding network aligned with Saudi Vision 2030. From the heart of the Kingdom and along its main roads, Darb is committed to turning every station into a destination that offers comfort for travelers, opportunity for partners, and value for the nation. The company focuses on high service standards, strong partnerships, and continuous improvement in customer experience.<br>Key Responsibilities Develop and implement the IT strategy and roadmap in alignment with business objectives. Manage IT infrastructure, including networks, servers, end-user devices, and enterprise systems. Oversee cybersecurity, data protection, backup, and disaster recovery. Lead the IT team, assign responsibilities, and drive performance and professional development. Ensure IT service continuity and effective resolution of technical issues. Manage technology vendors, contracts, and Service Level Agreements (SLAs). Prepare and manage the IT budget while monitoring costs. Evaluate new technologies and lead digital transformation initiatives. Establish IT policies, procedures, and technology standards. Manage software licenses, hardware, and IT assets. Ensure compliance with applicable information security and data protection regulations and standards. Provide regular reports to senior management on IT performance, risks, and projects. Advise senior management on technology strategy and digital transformation decisions.<br>Qualifications Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.7+ years of experience in IT management, including supervisory or managerial experience. Strong knowledge of network and systems administration, databases, and cybersecurity. Experience managing projects, budgets, and technology vendors. Strong leadership, team management, and problem-solving skills. Professional IT certifications are preferred.

Job Summary The IT Deskside / Field Support Lead is responsible for leading the deskside support function by providing technical support to end users, managing a team of support engineers, and ensuring the effective installation, maintenance, troubleshooting, and support of IT hardware, software, and related infrastructure. The role also ensures timely incident resolution, accurate documentation, asset management, and adherence to established service levels.<br>Key Responsibilities Technical Support & Troubleshooting Diagnose and resolve hardware, software, and basic network connectivity issues. Provide technical support for laptops, desktops, printers, i Phones, mac OS, Windows operating systems, peripherals, and related end-user devices. Team Leadership Lead, supervise, and manage a team of five (5) IT support resources. Coordinate daily support activities to ensure efficient service delivery. Hardware & Software Deployment Install, configure, and deploy computer systems and software applications. Ensure proper integration of new systems within the existing IT environment. Maintenance & Repair Perform routine maintenance of IT equipment. Identify hardware issues and carry out necessary repairs or replacements to minimize downtime. End-User Support Provide technical assistance, guidance, and user support for hardware and software-related issues. Deliver clear instructions to end users to ensure effective use of IT systems and devices. Documentation Maintain accurate documentation of support activities, including incident details, troubleshooting performed, and resolutions provided. Incident & Ticket Management Manage and prioritize support requests through the organization's ticketing system. Ensure incidents are updated and resolved within established Service Level Agreements (SLAs). Issue Escalation Identify complex technical issues requiring advanced expertise. Escalate infrastructure-related or high-impact incidents to the appropriate higher-level support teams. IT Asset & Inventory Management Maintain accurate records of IT assets, including hardware inventory and software licenses.<br>Requirements:Bachelor's degree in Information Technology (IT) or a related field Minimum 10+ years of experience in IT Deskside / Field Support. Strong technical troubleshooting and problem-solving skills. Good communication skills. Experience supporting Windows OS, mac OS, laptops, desktops, printers, i Phones, peripherals, and basic network connectivity. Experience managing a team of IT support professionals.<br>Also, You can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.com

We are looking for a skilled and detail-oriented IT Project Manager to lead and coordinate infrastructure and IT services operations projects in a banking environment. This role is critical to ensuring successful delivery of high-availability, secure, and compliant IT systems that support day-to-day banking operations. The ideal candidate will have hands-on experience managing projects involving infrastructure upgrades, network/security improvements, data center initiatives, or ITSM process enhancements, within the framework of banking sector compliance and operational rigor.<br>Key Responsibilities:Project Planning & Execution:Define project scope, goals, deliverables, timelines, and resource plans for infrastructure and IT service operations projects. Stakeholder Coordination:Collaborate with infrastructure teams, security, business units, compliance, and external vendors to ensure alignment and delivery against project objectives. Risk & Compliance Management:Ensure projects adhere to banking regulatory, cybersecurity, and audit requirements . Proactively identify and manage risks and issues. Service Operations Focus:Drive initiatives related to ITSM improvements, including incident, change, and problem management processes aligned with ITIL best practices. Infrastructure Project Delivery:Manage deployment of hardware, software, cloud services, and networking infrastructure, including upgrades, migrations, and automation. Reporting & Communication:Provide timely updates on project progress, risks, and mitigation strategies to project sponsors and steering committees. Vendor Oversight:Coordinate with third-party vendors to ensure contract terms, deliverables, and SLAs are met within banking-specific compliance guidelines.<br>Required Qualifications:<br>Bachelor’s degree in Engineering , Computer Science, Information Technology, or a related field.5+ years of experience in IT project management, with 3+ years in banking or financial services. Experience managing projects in IT infrastructure, IT operations, or IT service management domains. Familiarity with ITSM tools and practices (e.g., BMC Remedy). Working knowledge of ITIL framework. Strong understanding of regulatory and compliance requirements within financial institutions (e.g., data protection, audit trails, segregation of duties). Project management certification such as PMPPreferred Skills & Experience:Experience in delivering cloud migration, data center transformation, or endpoint security projects in banking. Exposure to cybersecurity standards and practices. Familiarity with Agile or hybrid delivery methods. Experience coordinating across multiple business units and BT towers in a matrixed environment.<br><br>Soft Skills:<br>Strong organizational and multitasking abilities. Excellent communication and stakeholder management skills. Analytical mindset with a proactive approach to problem-solving. Ability to thrive in a high-pressure, regulated environment.

We are seeking an experienced and highly organized IT Program Manager to lead complex Infrastructure and IT Service Operations projects within the banking and financial services sector. This role will be instrumental in ensuring the reliability, scalability, and compliance of SAMA requirements and our BT systems and services, supporting mission-critical banking applications, core systems, and service platforms.<br>The ideal candidate will have extensive experience managing IT infrastructure initiatives (data center transformation, cloud migration, endpoint security, etc.) and IT service delivery improvements (ITIL/ITSM, automation, performance monitoring) in a regulated financial environment. Key Responsibilities:Program Management & Delivery:Lead and manage multi-stream programs involving IT infrastructure modernization, network upgrades, server/cloud platforms, and service management optimization. Regulatory Compliance & Security:Ensure all infrastructure and IT service operations projects adhere to banking regulations and internal BT governance policies, including audit readiness and cybersecurity requirements. Stakeholder Engagement:Act as the liaison between BT, business stakeholders, risk/compliance teams, and vendors. Provide transparent communication on program status, issues, and milestones to senior executives. IT Service Operations Excellence:Drive improvements in service availability, incident/problem management, change control, monitoring, and ITSM process maturity. Private Cloud & On-Prem Infrastructure Oversight:Coordinate cloud enablement efforts while managing hybrid environments and critical legacy infrastructure often found in banking environments. Vendor & Risk Management:Manage relationships with third-party service providers. Enforce SLAs and ensure risk controls are embedded in third-party service delivery. Business Continuity & Disaster Recovery:Oversee infrastructure resiliency initiatives, ensuring robust backup, failover, and recovery plans aligned with banking BCP/DR standards. Required Qualifications:<br>Bachelor’s degree in Engineering , Computer Science, Information Technology, or related field.8+ years of progressive experience in IT program/project management with at least 5 years in the banking or financial services industry. Deep understanding of IT infrastructure domains: networking, servers, cloud, databases, storage, end-user computing. Proven experience delivering ITSM improvements and operations projects (e.g., Service Now implementation, monitoring automation). Strong knowledge of banking regulatory requirements related to IT. Project management certifications: PMP, PgMP, or PRINCE2. ITIL v3/v4 certification (Foundation or higher). Experience working with Agile and Hybrid project delivery methodologies<br>Preferred Skills & Experience:<br><br>Experience leading data center migrations or cloud adoption in a regulated industry. Familiarity with core banking platforms, trading systems, or payment infrastructures. Experience interacting with internal auditors and regulatory bodies. Background in managing vendor performance, contract negotiation, and risk assessments.<br>Soft Skills:<br>Strong leadership and decision-making abilities. Excellent verbal and written communication tailored to technical and non-technical audiences. High attention to detail with a strong sense of accountability and risk awareness. Ability to lead in a matrixed environment with global teams and time zones.

About the Company<br><br>A well respected group company based in Riyadh Saudi Arabia. The company invests across various asset classes including Real estate, Direct ventures, Private equity funds and public stocks. Subsidiary of the investment company also has Real Estate and other retail businesses through different structures.<br><br>About the Role<br><br>The IT Infrastructure Team Lead will oversee a hybrid IT environment spanning Microsoft Azure, Microsoft 365, on-premises data centers, enterprise networks, servers, storage, and critical business systems. The role is responsible for infrastructure design, governance, security, availability, modernization, and operational resilience across the group. The successful candidate will lead infrastructure operations, support cloud and on-premises platforms, strengthen cybersecurity controls, manage Business Continuity and Disaster Recovery activities, and guide the IT support team in delivering reliable enterprise IT services.<br><br>Responsibilities<br><br>Architect, administer, and maintain hybrid infrastructure across on-premises data centers and Microsoft Azure environments. Manage Microsoft Azure, Microsoft 365, Azure Virtual Desktop, Microsoft Entra ID, identity governance, authentication services, and access control. Configure, maintain, and optimize enterprise network infrastructure, including VPNs, firewalls, VLANs, switches, routers, and secure connectivity between business locations. Implement and manage Microsoft Intune for device enrolment, endpoint compliance, application deployment, and security policy enforcement. Manage infrastructure supporting for Business critical applications, including Microsoft Dynamics Business Central, Microsoft Dynamics GP, Microsoft Dynamics AX, and e Front. Administer Microsoft SQL Server environments, monitor database performance, and support system optimization activities. Administer core infrastructure services, including Windows Server, Microsoft Exchange, IIS, DNS, DHCP, Microsoft Active Directory, and IP Address Management. Oversee IPPBX and IP Telephony infrastructure. Manage virtualization platforms and SAN storage infrastructure. Lead endpoint security, patch management, system hardening, Change Management, Incident Management and infrastructure security standards. Design, implement, and test Business Continuity and Disaster Recovery strategies, including backup validation, recovery testing, and failover simulations. Lead, mentor, and support the IT infrastructure and support teams to ensure effective service delivery and technical capability development. Coordinate vendor support, ISP relationships, software licensing, infrastructure procurement, and remote IT operations. Maintain accurate technical documentation, including network diagrams, SOPs, asset inventories, infrastructure standards, and disaster recovery procedures.<br><br>Qualifications<br><br>Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field. Minimum 8 years of experience in IT Infrastructure, Systems Administration, or Network Engineering. Minimum 3 years of experience in a leadership, supervisory, or team lead role.<br><br>Required Skills<br><br>Cisco CCNA is required, CCNP is preferred. Microsoft AZ-305: Azure Solutions Architect Expert is required. Microsoft AZ-500: Azure Security Engineer Associate is required.<br><br>Preferred Skills<br><br>Strong hands-on experience in Microsoft Azure, Microsoft 365, Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, Windows Server 2016–2022, IIS, Microsoft Exchange, DNS, DHCP, Group Policy, Microsoft AD & AD Sites, Microsoft SQL Server, virtualization platforms, SAN storage, enterprise firewalls, VPNs, VLANs, L2/L3 switching, routing, and infrastructure troubleshooting.

About KUN Investment Holding KUN Investment Holding (KIH) is a private investment holding company established in 2013 and headquartered in Jeddah, with interests spanning healthcare, sports, wellness, hospitality, real estate, logistics, and beyond. We operate with a lean corporate structure where every function carries real ownership, and where technology is expected to be a secure, reliable enabler of the business, not a back-office afterthought.<br>The Role We are seeking a Senior IT Manager to lead KIH's IT function end-to-end: infrastructure, enterprise systems, cybersecurity, and data governance. Reporting to the Chief Administrative Officer, you will own the technology agenda across the holding: maturing IT from reactive support into a well-governed platform, protecting a high-confidentiality environment, and driving the digitization of core workflows. This is a hands-on leadership role. You will set direction, but you will also be close enough to the systems to know when something is wrong before the business does.<br>What You Will Own IT Strategy & Governance Define and execute the IT roadmap in line with business priorities and budget Establish IT policies, standards, and service levels Present technology investment cases and policy recommendations to executive management Infrastructure & Enterprise Systems Own the availability, performance, and lifecycle of IT infrastructure: networks, servers, cloud and on-premise platforms, and end-user computing Manage enterprise platforms including Microsoft 365 and the HRIS (Mena ITech); lead implementations, upgrades, and integrations with minimal business disruption Ensure business continuity and disaster recovery arrangements are defined, tested, and current Cybersecurity & Data Governance Lead the cybersecurity posture: access control, identity management, threat protection, and incident response Establish data governance and information protection practices across systems and information assets Enforce security standards across users, vendors, and systems, with the authority to act Vendors, Licensing & Budget Manage IT vendors, telecom providers, and security partners; negotiate contracts and hold suppliers to service levels Own IT licensing, asset management, and the IT budget with full cost accountability Digitization & Team Leadership Identify and deliver automation of manual workflows across corporate functions Lead, develop, and set standards for the IT team; build a service-oriented support culture<br>Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, or a related field10 to 15 years of progressive IT experience, including team management Demonstrated depth in cybersecurity and IT governance; this is essential, not preferred Strong background across IT infrastructure and operations: networks, servers, cloud platforms, and end-user environments Experience managing enterprise applications (e.g., ERP, HRIS, Microsoft 365), including implementation, integration, and lifecycle management Track record of managing vendors, licensing, and IT budgets, and delivering IT projects on time and within budget Professional certifications (e.g., CISSP, CISM, ITIL, PMP, Microsoft/Azure, CCNP) are an advantage Fluent English and Arabic<br>Who You Are Discreet and trustworthy in an environment where confidentiality is non-negotiable. Accountable: you own outcomes, not tickets. Sound judgment under ambiguity, a leader who develops people, and a service mindset toward the business you enable.

Role purpose The IT Manager owns the day-to-day reliability, security, and performance of the company's IT operations and infrastructure, while also acting as a proactive, accountable partner in the planning and delivery of digital and technology projects. This is a hands-on leadership role for someone who combines strong operational discipline with genuine initiative — someone who identifies risks and raises them early, drives decisions forward without waiting to be asked, and takes full ownership of outcomes rather than tasks. This role is deliberately built around a high bar for ownership and initiative. Candidates who wait for direction, escalate late, or default to indirect answers are not a fit for this position, regardless of technical depth. Key responsibilities — IT Operations & Infrastructure Own the availability, performance, and security of all IT infrastructure, systems, and networks across the company's locations. Lead and develop IT operations and support team; set clear standards for service quality and response times. Manage vendor and service-provider relationships (connectivity, hosting, licensing, hardware) and hold them accountable to SLAs. Own IT security posture, backup and disaster-recovery readiness, and incident response. Manage the IT operations budget and recommend infrastructure investments with clear business justification. Proactively flag operational risks (capacity, security, technical debt) before they become incidents — without being prompted. Key responsibilities — Project & Delivery support Act as the operational and technical anchor for digital transformation projects (e.g. CRM/Salesforce, system integrations, new platform rollouts), working alongside the Digital Transformation & IT Director and any assigned project managers or external consultants. Track project milestones, dependencies, and risks for initiatives that touch IT systems; surface delays or blockers immediately, with a recommended path forward — not just a status update. Coordinate internal IT resources and third-party vendors to keep project workstreams on schedule. Maintain clear, proactive reporting on project status to the Director — issues should reach the Director from this role before they reach the Director from elsewhere. Required qualifications & experience10+ years of progressive IT experience, including at least 3 years in a leadership role managing an IT team. Demonstrated experience owning infrastructure, security, and operations for a multi-site or multi-branch organization; car rental, retail, logistics, or similar operational businesses is a plus. Direct involvement in at least one significant technology or digital transformation project (e.g. CRM, ERP, or platform implementation), in a role with real accountability for outcomes, not just execution of tasks. Bachelor’s degree in information technology, Computer Science, or a related field. MBA is preferable. Relevant certifications are a plus (e.g. ITIL, PMP, or equivalent project-management credential) . Core competencies (hiring bar) Ownership and initiative — the single most important criterion for this role. Must proactively identify problems, escalate early, and drive resolution without waiting for instructions. Direct, clear communication — comfortable giving straight answers, flagging bad news early, and pushing back constructively when something is off track. Operational rigor — disciplined about uptime, security, documentation, and process. Working project-management literacy — able to read a project plan, understand dependencies and risk, and contribute meaningfully to delivery without necessarily running the full PMO discipline. Team leadership — able to build trust and get the best out of a technical team, while still holding people accountable to standards.

Job Post Start Date: 26/07/2026Job Post End Date: 30/07/2026<br>About the Company Established in 1988 as part of Saudi Arabia's strategy to develop self-sufficiency in civil and military aircraft maintenance, overhaul, and modifications through the transfer of technology and the development of Saudi nationals. Vision To lead the future of aviation, space, and defense – setting global standards while powering the ambition of Vision 2030. Mission To deliver high-quality aviation products and services that ensure exceptional customer satisfaction and long-term profitability. Role Summary We are seeking a detail-oriented and proactive Specialist – IT Governance to support the organization's IT governance, compliance, and policy management initiatives. The successful candidate will be responsible for developing and maintaining IT governance documentation, supporting regulatory compliance, coordinating IT audits, monitoring governance controls and KPIs, and contributing to governance maturity across the organization. This role requires strong analytical, documentation, and stakeholder management skills while ensuring alignment with organizational policies and industry best practices. Key Responsibilities IT Governance & Policy Management Develop, maintain, and periodically review IT policies, standards, procedures, and governance documentation. Ensure governance documentation remains aligned with business objectives, regulatory requirements, and industry best practices. Support the implementation and continuous improvement of IT governance processes. Promote governance awareness across the IT organization. Compliance & Regulatory Governance Monitor compliance with IT governance frameworks, internal policies, and regulatory requirements. Support compliance with standards such as NCA Essential Cybersecurity Controls (ECC), ISO standards, COBIT, and ITIL. Identify compliance gaps and recommend corrective actions. Assist in maintaining governance maturity and organizational compliance. IT Audit & Control Management Coordinate internal and external IT audits. Maintain audit documentation and evidence. Track audit findings and remediation actions through closure. Support management responses and follow-up activities related to audit observations. Risk & Governance Reporting Monitor IT governance controls, KPIs, and compliance metrics. Prepare governance dashboards and management reports. Support IT risk assessments and control reviews. Assist in identifying governance improvement opportunities and operational risks. Collaboration & Continuous Improvement Work closely with IT, Cybersecurity, Risk Management, Internal Audit, and business stakeholders. Support governance initiatives and compliance projects. Contribute to continuous improvement of governance processes, documentation, and reporting. Assist in strengthening governance culture across the organization. Required Skills Working knowledge of IT Governance, IT Compliance, and IT Audit practices. Good understanding of governance frameworks such as COBIT, ITIL, ISO 20000, and NCA ECC. Strong analytical and problem-solving skills. Excellent documentation and technical writing abilities. Strong communication and stakeholder management skills. Ability to prepare governance reports, KPIs, and compliance metrics. Good organizational and time management skills. Ability to work collaboratively across multiple IT functions. Leadership Competencies Ownership and accountability. Strong analytical thinking. Attention to detail. Effective communication. Collaboration across cross-functional teams. Continuous improvement mindset. Planning and organizational skills. Required Experience Minimum 2–3 years of experience in IT Governance, IT Compliance, IT Audit, Risk Management, or a related IT discipline. Experience developing and maintaining IT policies, standards, procedures, and governance documentation. Experience supporting internal and external IT audits. Experience monitoring compliance assessments and tracking remediation activities. Education Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline. Preferred Certifications Preferred COBIT Foundation ITIL 4 Foundation ISO/IEC 20000 Foundation ISO 27001 Foundation / Lead Implementer (Preferred) NCA ECC awareness or related governance certifications

IT Support & Venue Technology Specialist Location: Riyadh, Saudi Arabia Contract: 7-Month Fixed-Term Contract Duration: 15 August 2026 – 28 February 2027Work Location: Primarily stadium-based<br>About the Role We are hiring an experienced IT Support & Venue Technology Specialist to provide technical support across stadiums and tournament-related venues in Riyadh. This is a 7-month contract role supporting venue preparation, technology testing, rehearsals and live football tournament operations. The successful candidate will combine IT help desk support, venue technology coordination, troubleshooting and IT asset management. The role requires flexibility to work evenings, weekends and extended hours during matchdays and other critical operational periods.<br>Key Responsibilities Provide first- and second-line IT support to venue teams, employees, contractors and operational stakeholders. Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and other IT equipment. Resolve hardware, software, Microsoft 365, email, user-access, network, Wi-Fi and connectivity issues. Log, prioritise and track incidents through the designated IT help desk or ticketing system. Set up and test IT equipment across stadium offices, accreditation areas, workforce centres, meeting rooms, control rooms and other operational spaces. Conduct venue technology checks before rehearsals, matchdays and live tournament activities. Operate from the venue IT help desk or technology operations centre during live events. Respond immediately to matchday incidents and prioritise issues according to their operational impact. Coordinate with network, telecommunications, audiovisual, access-control and specialist technology teams when required. Maintain live incident logs and provide regular updates until critical issues are resolved. Arrange temporary workarounds, backup equipment and escalation support to minimise operational disruption. Prepare, issue, track and recover IT equipment allocated to venue teams. Maintain accurate IT asset registers, equipment handover records and inventory reports. Ensure spare laptops, chargers, cables, adapters and other essential equipment are available at the venue. Support venue decommissioning and final equipment reconciliation at the end of the project. Follow all IT security, cybersecurity, access-control and data-protection requirements. Prepare daily reports covering incidents, outstanding issues, equipment status and operational risks.<br>Qualifications and Experience Diploma or bachelor’s degree in Information Technology, Computer Science or a related field. Minimum 3 years of experience in IT support, desktop support, IT help desk or venue technology. Previous experience supporting stadiums, football tournaments, sporting events or major live events is strongly preferred. Strong knowledge of Windows operating systems, Microsoft 365 and standard IT equipment. Experience troubleshooting wired networks, Wi-Fi, VPN and general connectivity issues. Familiarity with Active Directory, user-access administration and IT ticketing systems. Experience managing IT assets and equipment inventory. Ability to remain calm and resolve technical issues quickly during live operations. Strong communication, documentation and stakeholder-coordination skills. Good command of English; Arabic would be an advantage. ITIL, Comp TIA or Microsoft certifications would be advantageous. Important Requirements Must be available for the full contract from 15 August 2026 to 28 February 2027. Must be comfortable working primarily from stadiums and tournament venues. Must be flexible to work evenings, weekends, public holidays and extended hours during live tournament periods. Candidates should clearly highlight any stadium, matchday, sporting event or venue technology experience in their CV.

IT Support & Venue Technology Specialist Location: Jeddah, Saudi Arabia Contract: 7-Month Fixed-Term Contract Duration: 15 August 2026 – 28 February 2027Work Location: Primarily stadium-based<br>About the Role We are hiring an experienced IT Support & Venue Technology Specialist to provide technical support across stadiums and tournament-related venues in Jeddah. This is a 7-month contract role supporting venue preparation, technology testing, rehearsals and live football tournament operations. The successful candidate will combine IT help desk support, venue technology coordination, troubleshooting and IT asset management. The role requires flexibility to work evenings, weekends and extended hours during matchdays and other critical operational periods.<br>Key Responsibilities Provide first- and second-line IT support to venue teams, employees, contractors and operational stakeholders. Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and other IT equipment. Resolve hardware, software, Microsoft 365, email, user-access, network, Wi-Fi and connectivity issues. Log, prioritise and track incidents through the designated IT help desk or ticketing system. Set up and test IT equipment across stadium offices, accreditation areas, workforce centres, meeting rooms, control rooms and other operational spaces. Conduct venue technology checks before rehearsals, matchdays and live tournament activities. Operate from the venue IT help desk or technology operations centre during live events. Respond immediately to matchday incidents and prioritise issues according to their operational impact. Coordinate with network, telecommunications, audiovisual, access-control and specialist technology teams when required. Maintain live incident logs and provide regular updates until critical issues are resolved. Arrange temporary workarounds, backup equipment and escalation support to minimise operational disruption. Prepare, issue, track and recover IT equipment allocated to venue teams. Maintain accurate IT asset registers, equipment handover records and inventory reports. Ensure spare laptops, chargers, cables, adapters and other essential equipment are available at the venue. Support venue decommissioning and final equipment reconciliation at the end of the project. Follow all IT security, cybersecurity, access-control and data-protection requirements. Prepare daily reports covering incidents, outstanding issues, equipment status and operational risks. Qualifications and Experience Diploma or bachelor’s degree in Information Technology, Computer Science or a related field. Minimum 3 years of experience in IT support, desktop support, IT help desk or venue technology. Previous experience supporting stadiums, football tournaments, sporting events or major live events is strongly preferred. Strong knowledge of Windows operating systems, Microsoft 365 and standard IT equipment. Experience troubleshooting wired networks, Wi-Fi, VPN and general connectivity issues. Familiarity with Active Directory, user-access administration and IT ticketing systems. Experience managing IT assets and equipment inventory. Ability to remain calm and resolve technical issues quickly during live operations. Strong communication, documentation and stakeholder-coordination skills. Good command of English; Arabic would be an advantage. ITIL, Comp TIA or Microsoft certifications would be advantageous. Important Requirements Must be available for the full contract from 15 August 2026 to 28 February 2027. Must be comfortable working primarily from stadiums and tournament venues in Jeddah. Must be flexible to work evenings, weekends, public holidays and extended hours during live tournament periods. Candidates should clearly highlight any stadium, matchday, sporting event or venue technology experience in their CV.

Job Summary We are seeking a highly organized and proactive Project Coordinator to support the planning, execution, deployment, and closure of strategic technology, cybersecurity, infrastructure, and digital transformation projects. The Project Coordinator will work closely with Project Managers, technical teams, vendors, and stakeholders to ensure projects are delivered within agreed timelines, scope, quality standards, and organizational requirements. The role is responsible for project tracking, documentation management, meeting coordination, risk and issue monitoring, stakeholder communication, and operational readiness activities. The successful candidate will contribute to project governance, maintain project controls, support deployment activities, and ensure project documentation remains accurate and up to date throughout the project lifecycle. Key Responsibilities Project Coordination & Administration Support Project Managers in planning, execution, monitoring, and closure of projects. Maintain project schedules, action logs, risk registers, issue logs, and change request records. Track project milestones, deliverables, dependencies, and deadlines. Monitor project progress and follow up on outstanding tasks and action items. Assist in maintaining project governance documentation and project controls. Support project resource coordination and scheduling activities. Schedule & Progress Tracking Update and maintain project schedules using Microsoft Project or similar tools. Track project activities against agreed timelines and milestones. Monitor project performance and escalate potential delays or issues. Prepare weekly and monthly project status reports. Support KPI tracking and progress reporting. Stakeholder & Communication Management Coordinate project meetings, workshops, and stakeholder sessions. Schedule and organize:Project Kickoff Meetings Weekly Status Meetings Technical Workshops Handover Meetings Lessons Learned Sessions Project Closure Meetings Prepare meeting agendas, minutes of meetings (MoM), action items, and follow-up reports. Ensure timely communication between project teams, vendors, and business stakeholders. Support communication through Microsoft Teams, email, conference calls, and collaboration platforms. Risk, Issue & Change Coordination Maintain Risk Registers, Issue Logs, and Change Request Logs. Follow up on mitigation actions and resolution activities. Escalate unresolved risks and issues to the Project Manager. Track implementation of approved change requests. Deployment & Operational Readiness Support Assist with project deployment activities and rollout planning. Coordinate testing activities, UAT sessions, pilot deployments, and go-live support. Track deployment readiness checklists and acceptance criteria. Support transition-to-operations and handover activities. Assist in post-deployment stabilization and issue tracking. Documentation Management Maintain and organize project documentation including:Project Charter Project Plans Meeting Minutes Risk Register Issue Log Change Log Deployment Plans Test Plans User Acceptance Testing (UAT) Documentation Handover Documentation Operational Readiness Documentation Project Closure Reports Ensure all documentation is stored, version controlled, and accessible to relevant stakeholders. Quality & Compliance Support Support compliance with organizational policies and procedures. Ensure project documentation follows approved standards and templates. Assist with quality reviews and project audits. Support adherence to cybersecurity and information security requirements. Vendor & Team Coordination Coordinate activities between internal teams, external vendors, and contractors. Follow up on vendor deliverables and project commitments. Support procurement and onboarding activities where required. Assist in coordinating multidisciplinary technical teams. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management, or a related field.2–5 years of experience in Project Coordination, PMO, Project Administration, or Project Support roles. Experience supporting IT, infrastructure, cybersecurity, cloud, telecom, or digital transformation projects. Familiarity with project management methodologies (Waterfall, Agile, or Hybrid). Preferred Certifications One or more of the following is preferred:CAPM (Certified Associate in Project Management) PMP (Project Management Professional) PMI-ACPPRINCE2 Foundation Scrum Master Certification ITIL Foundation

Job Summary We are seeking a highly organized and proactive Project Coordinator to support the planning, execution, deployment, and closure of strategic technology, cybersecurity, infrastructure, and digital transformation projects. The Project Coordinator will work closely with Project Managers, technical teams, vendors, and stakeholders to ensure projects are delivered within agreed timelines, scope, quality standards, and organizational requirements. The role is responsible for project tracking, documentation management, meeting coordination, risk and issue monitoring, stakeholder communication, and operational readiness activities. The successful candidate will contribute to project governance, maintain project controls, support deployment activities, and ensure project documentation remains accurate and up to date throughout the project lifecycle. Key Responsibilities Project Coordination & Administration Support Project Managers in planning, execution, monitoring, and closure of projects. Maintain project schedules, action logs, risk registers, issue logs, and change request records. Track project milestones, deliverables, dependencies, and deadlines. Monitor project progress and follow up on outstanding tasks and action items. Assist in maintaining project governance documentation and project controls. Support project resource coordination and scheduling activities. Schedule & Progress Tracking Update and maintain project schedules using Microsoft Project or similar tools. Track project activities against agreed timelines and milestones. Monitor project performance and escalate potential delays or issues. Prepare weekly and monthly project status reports. Support KPI tracking and progress reporting. Stakeholder & Communication Management Coordinate project meetings, workshops, and stakeholder sessions. Schedule and organize:Project Kickoff Meetings Weekly Status Meetings Technical Workshops Handover Meetings Lessons Learned Sessions Project Closure Meetings Prepare meeting agendas, minutes of meetings (MoM), action items, and follow-up reports. Ensure timely communication between project teams, vendors, and business stakeholders. Support communication through Microsoft Teams, email, conference calls, and collaboration platforms. Risk, Issue & Change Coordination Maintain Risk Registers, Issue Logs, and Change Request Logs. Follow up on mitigation actions and resolution activities. Escalate unresolved risks and issues to the Project Manager. Track implementation of approved change requests. Deployment & Operational Readiness Support Assist with project deployment activities and rollout planning. Coordinate testing activities, UAT sessions, pilot deployments, and go-live support. Track deployment readiness checklists and acceptance criteria. Support transition-to-operations and handover activities. Assist in post-deployment stabilization and issue tracking. Documentation Management Maintain and organize project documentation including:Project Charter Project Plans Meeting Minutes Risk Register Issue Log Change Log Deployment Plans Test Plans User Acceptance Testing (UAT) Documentation Handover Documentation Operational Readiness Documentation Project Closure Reports Ensure all documentation is stored, version controlled, and accessible to relevant stakeholders. Quality & Compliance Support Support compliance with organizational policies and procedures. Ensure project documentation follows approved standards and templates. Assist with quality reviews and project audits. Support adherence to cybersecurity and information security requirements. Vendor & Team Coordination Coordinate activities between internal teams, external vendors, and contractors. Follow up on vendor deliverables and project commitments. Support procurement and onboarding activities where required. Assist in coordinating multidisciplinary technical teams. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management, or a related field.2–5 years of experience in Project Coordination, PMO, Project Administration, or Project Support roles. Experience supporting IT, infrastructure, cybersecurity, cloud, telecom, or digital transformation projects. Familiarity with project management methodologies (Waterfall, Agile, or Hybrid). Preferred Certifications One or more of the following is preferred:CAPM (Certified Associate in Project Management) PMP (Project Management Professional) PMI-ACPPRINCE2 Foundation Scrum Master Certification ITIL Foundation

Job Summary The IT Manager is responsible for leading and managing the organization's IT infrastructure, Microsoft technologies, network, security, unified communications, and end-user computing services. The role ensures the availability, performance, security, and scalability of all IT systems while aligning technology initiatives with business objectives. The IT Manager will oversee day-to-day IT operations, lead technical teams, manage vendors and IT projects, establish operational standards, and ensure the delivery of reliable and secure IT services across all company locations. Key Responsibilities IT Operations & Leadership Lead and manage the IT Infrastructure and Support teams. Define IT operational policies, procedures, and standards. Ensure high availability of all business-critical IT services. Manage incident, problem, and change management processes. Develop IT roadmaps aligned with business objectives. Monitor IT KPIs, SLAs, and operational performance. Manage IT documentation and technical standards. Lead IT projects from planning through implementation. Mentor, coach, and evaluate IT team members. Coordinate with internal departments and external stakeholders. Microsoft Technologies Manage and maintain Microsoft enterprise solutions, including:Active Directory Domain Services, Group Policy Management, DNS & DHCP, Microsoft Exchange Server / Exchange Online, Microsoft 365 Administration, Microsoft Entra ID (Azure Active Directory), Windows Server Administration, File & Print Services, DFS & Storage Management, Remote Desktop Services, Microsoft Intune, Microsoft Defender, Power Shell Automation Infrastructure Management Design, implement, and maintain enterprise infrastructure. Manage virtualization platforms (VMware and/or Hyper-V). Manage storage solutions and SAN/NAS environments. Manage backup and disaster recovery solutions. Monitor system health, capacity, and performance. Ensure business continuity and disaster recovery readiness. Perform infrastructure capacity planning. Lead infrastructure modernization initiatives. Network Management Manage enterprise networking environments including:Core and Access Switching, VLAN implementation, Routing, Network segmentation WAN/LAN, SD-WAN, VPN Technologies, Network redundancy, High Availability, Network monitoring and troubleshooting. Wireless Infrastructure (WiFi) Design and maintain enterprise wireless networks. Configure wireless controllers and access points. Optimize wireless coverage and performance. Implement guest WiFi solutions. Secure wireless environments using enterprise authentication. VoIP & Unified Communications Manage enterprise voice solutions including:IP PBX Systems, SIP Trunks, VoIP Gateways, IP Phones, Softphones, Video Conferencing Solutions, Call Routing, QoS, Voice Network Troubleshooting <br>Passive Infrastructure Manage and supervise passive network infrastructure including:Structured Cabling, Fiber Optic Cabling, Copper Cabling, Patch Panels, Data Cabinets, Rack Installation, Cable Management, Data Center Layout, Labeling Standards, Network Documentation Coordinate with vendors and contractors to ensure installations comply with industry standards and project requirements. <br>Firewall & Security Manage enterprise security solutions including:Next-Generation Firewalls, VPN Solutions, IPS/IDS, Web Filtering, Email Security, Endpoint Protection, Network Access Control, Multi-Factor Authentication, Security Policies, Security Monitoring, Vulnerability Management, Patch Management, Security Incident Response Experience with one or more of the following is preferred:Sophos, Fortinet, Palo Alto, Cisco, Check Point. <br>Monitoring & Automation Implement proactive infrastructure monitoring. Manage monitoring platforms such as Zabbix, PRTG, Grafana, Solar Winds, or similar. Develop automated operational reports and dashboards. Automate repetitive administrative tasks using Power Shell or scripting. <br>Vendor & Asset Management Manage relationships with IT vendors and service providers. Negotiate contracts and service agreements. Manage software licensing compliance. Maintain IT asset inventory. Manage procurement of IT hardware and software.<br>Disaster Recovery & Business Continuity Develop and maintain Disaster Recovery plans. Define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Conduct backup validation and recovery testing. Ensure business continuity requirements are met. <br>Required Qualifications Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. Minimum 7–10 years of experience in IT Infrastructure and Systems Administration. Minimum 3–5 years of experience managing IT teams. Strong experience managing enterprise IT environments.

Orange Antelopes is an exciting Talent Consulting Organisation focused on supporting companies in managing their Talent supply chain. We create, integrate, and Optimise the Talent Supply Chain. <br>One of our customers has commissioned a search for a CIO in Riyadh. They are one of the largest real estate developers in Saudi Arabia is looking for a Chief Information Officer to manage and lead their IT strategy across the organisation. We are looking for Saudi Nationals for this role. <br><br>Key Responsibilities<br>A. Technology Strategy & Governance• Define and execute the IT strategy and multi-year roadmap, aligned to business objectives and the SAMA IT Governance Framework.• Establish IT governance, architecture principles, policies and standards, and ensure their consistent application across the estate.<br>B. Infrastructure, Cloud & IT Operations• Own cloud and on-premise infrastructure, ensuring data residency within the Kingdom in line with PDPL, CITC and SAMA cloud requirements.• Guarantee the availability, performance and capacity of the customer-facing mobile app and back-office systems on a 24/7 basis.• Run IT operations and service management to defined SLAs (ITIL-aligned), covering incident, change, problem and configuration management.<br>C. Core Systems, Applications & Integrations• Manage business-critical integrations: SIMAH credit bureau, Nafath / Absher national identity, SADAD, mada and payment gateways, and SAMA regulatory reporting.• Support partner and merchant onboarding and embedded financing flows for the Online Checkout Financing proposition.• Enable API and Open Banking capability under the SAMA Open Banking Framework.<br>D. Information Security & Cyber Resilience• Implement and maintain controls to the SAMA Cyber Security Framework and the NCA Essential Cybersecurity Controls (ECC) and Cloud Cybersecurity Controls (CCC).• Oversee identity and access management, vulnerability management, security monitoring and incident response, interfacing with the CISO function where this is held separately.• Embed secure-by-design delivery and lead organisation-wide security awareness.<br>E. Risk, Compliance & Business Continuity• Ensure IT compliance with SAMA finance-company and consumer-financing regulations, the PDPL, and applicable outsourcing rules.• Own IT business continuity and disaster recovery in line with the SAMA Business Continuity Management Framework, including regular DR testing and recovery objectives.• Support internal audit, external audit and SAMA inspections; ensure prompt, evidenced closure of findings.<br>F. Vendor & Outsourcing Management• Manage technology vendors and outsourcing arrangements in line with SAMA outsourcing rules — due diligence, contracting, SLA governance, exit planning and material-outsourcing notification. G. Data Governance & Analytics Enablement• Establish data governance, quality, classification and lifecycle management consistent with the PDPL.• Enable data and analytics capability to support credit, risk, product and Shariah-compliance functions.<br>Regulatory & Compliance Accountabilities This role carries explicit accountability for IT compliance across the following frameworks. The post-holder is expected to maintain demonstrable, audit-ready evidence of conformance at all times:▪ SAMA Cyber Security Framework, IT Governance Framework and Business Continuity Management Framework▪ SAMA Rules on Outsourcing and SAMA Open Banking Framework▪ SAMA finance-company / consumer-financing regulations and associated regulatory reporting▪ NCA Essential Cybersecurity Controls (ECC) and Cloud Cybersecurity Controls (CCC)▪ Personal Data Protection Law (PDPL) and SDAIA implementing regulations▪ CITC Cloud Computing Regulatory Framework and in-Kingdom data-residency requirements▪ Shariah-compliance considerations embedded in system and product design Candidate Profile<br>Qualifications & Experience<br>• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline; a Master’s or MBA is advantageous.• You need to have 15 years of experience out of which 5–10 years’ IT experience, including 5+ years in senior IT leadership, ideally within a SAMA-regulated bank, finance company or fintech in the Kingdom or wider GCC.• Demonstrable track record of operating and delivering within SAMA and NCA regulatory frameworks. Technical Expertise• Cloud platforms (AWS, Azure, Google Cloud or Oracle), infrastructure, networking and enterprise

نبذة عن الشركة: سافير (Sapphire) هي مشروع مشترك يقع في المنطقة اللوجستية المتكاملة الخاصة (SILZ) في الرياض، وتركز على تصنيع الروبوتات الصناعية المتقدمة ودعم الجيل القادم من الأتمتة والتصنيع الذكي في المملكة.<br>ملخص الدور: سيكون المدير الأول لتقنية المعلومات (IT) مسؤولاً عن تطوير وتنفيذ وصيانة النطاق الكامل للبنية التحتية والخدمات والأنظمة التقنية في شركة سافير. يشمل ذلك تأسيس الوظائف التقنية الأساسية خلال انتقال الشركة من مرحلة الإنشاء إلى مرحلة التشغيل، وإدارة الموردين والتراخيص، وقيادة عمليات نشر أنظمة تخطيط موارد المؤسسات (ERP)، وضمان الاتصال في الموقع، ودعم إنتاجية الأعمال من خلال عمليات تقنية فعالة. يتطلب الدور قائداً استراتيجياً يتمتع بفطنة تقنية وقدرة على إدارة المشاريع لدعم احتياجات بيئة التصنيع عالية التقنية.<br>المسؤوليات الرئيسية:<br>البنية التحتية والعمليات التقنية: التخطيط والطلب وتثبيت الأجهزة والبرمجيات التقنية بما في ذلك أجهزة الكمبيوتر المحمولة، والملحقات، وأجهزة العرض، وأدوات المؤتمرات. إدارة نشر وتجديد تراخيص Microsoft Office لجميع موظفي الشركة. الإشراف على البنية التحتية للشبكة، وتوفير خدمات الإنترنت، والاتصال بالموقع بالتنسيق مع المنطقة اللوجستية المتكاملة الخاصة ومزودي خدمات الاتصالات. دعم وصيانة البنية التحتية التقنية بما في ذلك الخوادم، والشبكات، وجدران الحماية، وأنظمة ضوابط أمن المعلومات.<br>تخطيط موارد المؤسسات (ERP) وتكامل الأنظمة: قيادة عملية النشر الشاملة لنظام ERP الخاص بالشركة، وضمان التكامل عبر أقسام المالية، والموارد البشرية، والمشتريات، والإنتاج، والصيانة. إدارة الدعم بعد الإطلاق والتحسينات ومبادرات تبني المستخدمين. الإشراف على تنفيذ وصيانة الأنظمة وضمان التكامل السلس مع أنظمة ERP وأدوات إدارة المرافق. دفع عجلة الأتمتة وتحسين عمليات الأعمال من خلال الأنظمة التقنية.<br>الإدارة الاستراتيجية والتشغيلية: المشاركة في قيادة وتحديد وتنفيذ استراتيجية تقنية المعلومات، بتوجيه ودعم من مدير إدارة تقنية المعلومات، لضمان التوافق مع الأهداف التشغيلية والتجارية لشركة سافير. العمل عن كثب مع مدير المرافق لضمان تلبية جميع متطلبات البنية التحتية التقنية لبيئات المكاتب والمصانع. التعاون مع فريق الإنتاج لتحديد وشراء وصيانة الأنظمة التقنية وشبكات الاتصال المتعلقة بخطوط الإنتاج وتقنيات الأتمتة.<br>الحوكمة والأمن والامتثال: وضع سياسات وإجراءات وأطر حوكمة تقنية المعلومات لضمان الأمن والتوافر واستمرارية الأعمال. نشر وصيانة ضوابط أمن المعلومات بما يتماشى مع الضوابط الأساسية للأمن السيبراني (ECC) المعمول بها لحماية أصول الشركة وبياناتها. مراقبة الأداء التقني من خلال مؤشرات الأداء الرئيسية (KPIs)، وإعداد التقارير، ودفع التحسينات المستمرة.<br>إدارة الموردين والميزانية: تحديد والتعاقد مع وإدارة موردي تقنية المعلومات ومقدمي الخدمات ومكاملي الأنظمة. المشاركة في تحديد المتطلبات التقنية، وإدارة وصيانة الأصول التقنية، والمساهمة في تطوير وإدارة ميزانيات تقنية المعلومات السنوية التي تغطي الأجهزة والبرمجيات والخدمات والتراخيص. إدارة جميع عقود تقنية المعلومات مع أطراف خارجية وضمان تقديم الخدمات وفقاً لاتفاقيات مستوى الخدمة (SLAs).<br>التدريب والدعم: تقديم أو تنسيق تدريب المستخدمين على الأنظمة والمنصات لضمان الاستخدام الأمثل والإنتاجية. العمل كنقطة تصعيد للمشكلات التقنية الحرجة وضمان حلها ضمن الأطر الزمنية المحددة.<br>منصات الويب والرقمية: الإشراف على تصميم وتطوير وصيانة الموقع الإلكتروني للشركة. ضمان توافق الأدوات الرقمية مع استراتيجيات العلامة التجارية، ومشاركة أصحاب المصلحة، وإدارة المعلومات.<br>المؤهلات والخبرة: درجة البكالوريوس في هندسة الحاسب، أو علوم الحاسب، أو تقنية المعلومات، أو مجال ذي صلة. خبرة لا تقل عن 10 سنوات في مجال تقنية المعلومات بشكل متصاعد، بما في ذلك ما لا يقل عن 3 سنوات في دور إداري أو قيادي. خبرة مثبتة في نشر أنظمة ERP ودمج عمليات الأعمال متعددة الوظائف. خبرة في إدارة البنية التحتية التقنية، والشبكات، والخدمات السحابية، وأنظمة الأمن السيبراني. تعتبر الخبرة السابقة في قطاعات البناء أو التصنيع أو إدارة المرافق ميزة إضافية.<br>الكفاءات الأساسية: قدرات قوية في إدارة المشاريع وحل المشكلات. مهارات ممتازة في التواصل والتعامل مع الآخرين وإشراك أصحاب المصلحة. خبرة عملية في تنفيذ أنظمة ERP والبنية التحتية التقنية ومبادرات التحول الرقمي. القدرة على إدارة فرق متعددة الوظائف ودفع التوافق بين الوظائف التقنية والتجارية. اهتمام عالٍ بالتفاصيل والتزام بالتميز التشغيلي.

Job Title – Information Technology Business Analyst Company – TCS (MEA) Location – Riyadh, Saudi Arabia Job type – Full time<br>About Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.<br>Key Responsibilities Key Responsibilities Engage with business stakeholders to understand business needs, objectives, pain points, and functional requirements. Conduct requirement-gathering workshops and discussions with Business, Product Owners, IT, and other stakeholders. Analyze requirements and translate them into detailed Functional Specification Documents (FSDs) and other functional documentation. Prepare and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs/FSDs), User Stories, Use Cases, Process Flows, Acceptance Criteria, and Requirement Traceability Matrices (RTMs) as applicable. Translate business requirements into clear requirements that can be understood and implemented by development and integration teams. Work closely with technical teams to understand system capabilities, interfaces, APIs, dependencies, and implementation constraints. Perform functional analysis, impact analysis, gap analysis, and process analysis for new requirements and change requests. Support solution/design discussions and ensure that the proposed solution adequately addresses business requirements. Work closely with UI/UX teams on mobile/web banking journeys and ensure that designs are aligned with approved business requirements. Coordinate with Development, QA, Integration, Architecture, Security, and other teams throughout the implementation lifecycle. Clarify functional requirements and resolve queries raised by developers and testing teams during implementation. Review test scenarios and test cases to ensure adequate coverage of business and functional requirements. Support SIT, UAT, defect triage, production deployment, and post-production/hypercare activities as required. Analyze production issues/incidents from a functional perspective and coordinate with relevant teams for resolution. Identify dependencies, assumptions, risks, gaps, and open points and proactively drive them to closure. Maintain proper requirement traceability and ensure that changes to requirements are documented and communicated to all stakeholders. Participate in Agile ceremonies including backlog refinement, sprint planning, daily discussions, demos, and retrospectives. Ensure timely stakeholder communication and provide clear updates on requirements, dependencies, risks, and delivery status. Mandatory Skills & Experience Strong experience in the Banking / Financial Services domain. Hands-on experience with Mobile Banking, Digital Banking, or Internet Banking applications. Strong experience in preparing Functional Specification Documents (FSDs) and detailed functional requirements. Good understanding of banking products, customer journeys, and digital banking processes. Strong understanding of the Software Development Life Cycle (SDLC) and Agile delivery methodologies. Ability to understand and discuss APIs, system integrations, interfaces, data flows, and backend dependencies with technical teams. Experience working with Development, QA, Architecture, Integration, and Product/Business teams. Strong requirements elicitation, documentation, analytical, and problem-solving skills. Excellent stakeholder-management and communication skills. Ability to independently drive requirements and coordinate across multiple teams. Preferred / Added Advantage Prior experience specifically as an IT Business Analyst within a bank or digital banking transformation program. Experience with banking domains such as Accounts, Payments, Cards, Loans/Financing, Remittances, Customer Onboarding, KYC, Digital Channels, or related banking products. Experience working on mobile and web banking customer journeys. Experience working in large-scale Agile banking transformation programs. Experience with tools such as JIRA, Confluence, Figma, or equivalent requirement/design collaboration tools.<br>Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.<br>Application Deadline: 30th -August-2026<br>Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy

المسمى الوظيفي: فني دعم<br>:الهدف من الوظيفةتقديم الدعم الفني للمستخدمين، وضمان تشغيل الأجهزة والبرامج والشبكات بكفاءة، ومعالجة الأعطال الفنية في الوقت المناسب بما يحقق استمرارية العمل.<br>:متطلبات شغل الوظيفة<br>:المؤهل العلميبكالوريوس في تكنولوجيا المعلومات: الدورات التدريبيةمكتبة البنية التحتية لتقنية المعلومات (ITIL 4 Foundation Certified): الخبرات العمليةخبرة لا تقل عن 3سنوات في الدعم الفني<br>: المهارات المطلوبةمهارات أساسية في حل المشكلات التقنيةإجادة تامة للغة الإنجليزية قراءةً وكتابةً وتحدثًامتلاك سمات شخصية ومهارات تواصل متميزة