وظائف مندوب توزيع

About the Role We are looking for a forward-thinking CX Manager who doesn't just manage customer experience . You will own the end-to-end experience for both learners and teachers on our platform, leveraging AI tools to automate, personalize, and continuously improve every touchpoint. Key Responsibilities AI-Powered Operations Deploy and manage AI chatbots and virtual assistants to handle Tier-1 support at scale Use AI tools (e.g. Intercom, Zendesk AI, Freshdesk AI) to automate ticket routing, resolution, and follow-ups Build intelligent escalation flows that blend automation with human support Data & Insights Monitor CX metrics (CSAT, NPS, FRT, AHT, resolution rate) through real-time dashboards Use AI analytics to identify friction points, churn signals, and satisfaction trends Translate data into actionable improvements across the user journey Team Leadership Lead and coach a team of CX agents, setting clear KPIs and quality standards Design AI-assisted QA frameworks to evaluate agent performance at scale Build a culture of continuous improvement driven by data Cross-functional Collaboration Partner with Product to feed customer insights into roadmap decisions Work with Supply/Operations to resolve teacher-side issues impacting learner experience Collaborate with Marketing on retention and re-engagement campaigns Requirements4–6 years in customer experience, with at least 2 years in a leadership role Hands-on experience with AI-powered CX tools (Intercom, Zendesk, Freshdesk, or similar) Strong analytical mindset — comfortable with dashboards, funnels, and cohort analysis Experience in a marketplace, EdTech, or tech platform is a strong plus Familiarity with prompt engineering or AI workflow automation is a plus Bilingual: Arabic & English

About the Role We are looking for a forward-thinking CX Manager who doesn't just manage customer experience . You will own the end-to-end experience for both learners and teachers on our platform, leveraging AI tools to automate, personalize, and continuously improve every touchpoint. Key Responsibilities AI-Powered Operations Deploy and manage AI chatbots and virtual assistants to handle Tier-1 support at scale Use AI tools (e.g. Intercom, Zendesk AI, Freshdesk AI) to automate ticket routing, resolution, and follow-ups Build intelligent escalation flows that blend automation with human support Data & Insights Monitor CX metrics (CSAT, NPS, FRT, AHT, resolution rate) through real-time dashboards Use AI analytics to identify friction points, churn signals, and satisfaction trends Translate data into actionable improvements across the user journey Team Leadership Lead and coach a team of CX agents, setting clear KPIs and quality standards Design AI-assisted QA frameworks to evaluate agent performance at scale Build a culture of continuous improvement driven by data Cross-functional Collaboration Partner with Product to feed customer insights into roadmap decisions Work with Supply/Operations to resolve teacher-side issues impacting learner experience Collaborate with Marketing on retention and re-engagement campaigns Requirements4–6 years in customer experience, with at least 2 years in a leadership role Hands-on experience with AI-powered CX tools (Intercom, Zendesk, Freshdesk, or similar) Strong analytical mindset — comfortable with dashboards, funnels, and cohort analysis Experience in a marketplace, EdTech, or tech platform is a strong plus Familiarity with prompt engineering or AI workflow automation is a plus Bilingual: Arabic & English

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Jodayn is seeking a highly skilled Senior AI Product Engineer to lead the design, development, and deployment of enterprise-grade artificial intelligence solutions and intelligent automation platforms.<br> The successful candidate will play a critical role in developing scalable AI-powered products and reusable enterprise AI services that support digital transformation, governance automation, proposal evaluation, intelligent document processing, and enterprise workflow optimisation.<br> This role requires a strong engineering mindset combined with hands-on experience in modern AI frameworks, large language model integration, AI orchestration, backend engineering, and enterprise solution development.<br> The ideal candidate must be capable of independently designing and delivering production-ready AI systems in fast-paced enterprise environments.<br> AI Platform Engineering Design, develop, and maintain scalable enterprise AI platforms and intelligent automation solutions Build modular and reusable AI services and APIs Develop AI-powered workflow automation systems and intelligent orchestration pipelines Design and implement scalable backend architectures supporting AI workloads Agentic AI Development Build autonomous and semi-autonomous AI agents Develop multi-agent orchestration workflows and task delegation systems Implement memory management and contextual reasoning capabilities Integrate AI systems with external tools, APIs, and enterprise applications Large Language Model Integration Integrate and optimise large language model services including Claude, OpenAI, and open-source models Develop prompt orchestration pipelines and retrieval-augmented generation architectures Implement vector database integration and semantic search capabilities Optimise model performance, response quality, and operational efficiency Enterprise System Integration Integrate AI platforms with enterprise systems, collaboration tools, and document repositories Develop secure API integration patterns Support authentication and identity integration requirements Build AI-enabled enterprise workflow capabilities Proposal &amp; Compliance Automation Develop intelligent proposal generation and evaluation systems Build compliance validation and document inspection workflows Implement AI-assisted scoring and recommendation engines Support enterprise governance automation initiatives Infrastructure &amp; Deployment Deploy AI applications in cloud, hybrid, and on-premise environments Configure logging, observability, monitoring, and operational diagnostics Support containerisation and deployment automation practices Optimise infrastructure scalability and operational cost efficiency Required Qualifications Education Bachelor’s degree in Computer Science, Software Engineering, Artificial Intelligence, or related field Master’s degree is preferred but not mandatory Experience Minimum 7 years of software engineering experience Minimum 3 years practical experience developing AI-powered applications Proven experience building and deploying production-grade AI systems Experience working in enterprise or regulated environments preferred Required Technical Skills Programming &amp; Backend Development Python FastAPI or equivalent backend frameworks RESTful APIs PostgreSQL or equivalent databases Git and version control systems AI Technologies Claude APIs OpenAI APIs LangGraph LangChain Retrieval-Augmented Generation Vector databases Prompt orchestration AI workflow automation Frontend &amp; Integration React or Next.<br>js API integration Authentication and access control concepts Infrastructure &amp; DevOps Docker Linux environments CI/CD pipelines Cloud deployment concepts Preferred Skills Experience with enterprise AI governance solutions Experience with intelligent document processing systems Experience using AI-assisted development tools Exposure to multi-agent systems and orchestration frameworks Familiarity with enterprise architecture concepts Core Competencies Strong analytical and problem-solving skills Ability to independently deliver complex technical solutions Strong software design capability Fast execution and delivery orientation Excellent communication and documentation skills Ability to work in fast-paced enterprise environments</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Carrefour Saudi Arabia (Majid Al Futtaim) is seeking a <strong style="font-weight:700;">Sales &amp; Distribution Manager</strong> for KSA &amp; Bahrain, based in Riyadh. This full-time role is central to driving the success of theatrical film releases through strategic forecasting, film booking, release planning, and comprehensive performance analysis. The Manager will collaborate closely with studios, exhibitors, and internal teams to maximize box office performance, ensure accurate reporting, and manage local censorship requirements and key stakeholder relationships across the region.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Support film booking, release planning, and distribution strategies to maximize box office performance across markets.</li> <li style="margin:0 0 6px;">Analyze release performance and provide data-driven recommendations on screen allocation, formats, timing, and revenue targets.</li> <li style="margin:0 0 6px;">Build strong partnerships with Studios by sharing market insights, performance analysis, and strategic recommendations.</li> <li style="margin:0 0 6px;">Own performance reporting, forecasting, and post-release reviews, ensuring accuracy and continuous improvement of reporting models.</li> <li style="margin:0 0 6px;">Manage and govern studio systems, databases, dashboards, and reporting tools to maintain data integrity and consistency.</li> <li style="margin:0 0 6px;">Monitor cinema programs, screen allocations, and exhibitor performance, while supporting localization, censorship, and film placement activities.</li> <li style="margin:0 0 6px;">Oversee operational readiness and execution of film releases, coordinating with Marketing, Sales, Technical, and Logistics teams.</li> <li style="margin:0 0 6px;">Act as a key liaison between Head Office, local markets, exhibitors, and studio partners to ensure alignment, efficient distribution, and successful release execution.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile</h3> <p style="margin:0 0 12px; ************;">The ideal candidate is a proactive, detail-oriented, and commercially minded professional. This role requires the ability to manage multiple priorities effectively, work flexible hours during major releases, and thrive in a fast-paced environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience</h3> <p style="margin:0 0 12px; ************;">Candidates should possess <strong style="font-weight:700;">5 to 10 years of relevant experience</strong> in sales and distribution, preferably within an industry that demands dynamic market analysis and stakeholder management.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment and Location</h3> <p style="margin:0 0 12px; ************;">This is a <strong style="font-weight:700;">full-time position</strong> based in <strong style="font-weight:700;">Riyadh</strong>, Saudi Arabia. The role may require flexible working hours during peak periods, particularly around major film releases, to ensure operational success.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Interested candidates who meet the outlined qualifications are encouraged to apply.</p>

فرصة استثمارية استراتيجية للاستثمار بقيمة 5 مليون ريال سعودي مقابل 29% من أسهم غلفنيد للتجارة، بهدف تمويل منصة ثريد الرقمية، وزيادة حجم التوريدات ورأس المال العامل. تستهدف الشركة نمو الإيرادات من 45.4 مليون ريال في 2026 إلى 76.8 مليون ريال في 2030، مع ارتفاع صافي الأرباح من 6.5 مليون ريال إلى 17.4 مليون ريال، مستندةً إلى نموذج أعمال متكامل في الاستيراد، والتصنيع، والتوزيع، والتحول الرقمي. salih@gulfneed.com لمزيد من التفاصيل <br>A strategic investment opportunity to invest SAR 5 million for a 29% equity stake in Gulf Need Trading. The investment will fund the Thareed digital platform, expand working capital, and increase meat import and distribution capacity. The Company projects revenue growth from SAR 45.4 million in 2026 to SAR 76.8 million by 2030, while net profit is expected to increase from SAR 6.5 million to SAR 17.4 million, driven by its integrated import, processing, distribution, and digital business model.<br>For more details : salih@gulfneed.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re hiring a high-energy Sales Executive to grow our Foodservice / HORECA business in Jeddah for a global FMCG principal. If you know the market, can open doors, and can turn relationships into repeat orders, this one’s for you.</p><p><br></p><p>What you’ll do</p><ul><li>Own and grow a portfolio of Foodservice / HORECA accounts (hotels, restaurants, cafés, catering, QSR)</li><li>Drive volume, distribution, visibility, and execution across your territory</li><li>Build strong relationships with chefs, buyers, procurement, and outlet managers</li><li>Manage the full sales cycle: prospecting, listing, negotiation, promotions, order capture, and follow-up</li><li>Work closely with van sales / route-to-market teams (where applicable) to ensure availability and on-shelf execution</li><li>Monitor competitor activity, pricing, and market trends and feed insights back to the team</li><li>Deliver against monthly targets, call plans, and KPIs with clean reporting and discipline</li></ul><p>What we’re looking for</p><ul><li>Proven experience in FMCG distribution within Food Services / HORECA in Saudi (Jeddah experience is a big plus)</li><li>Strong “hunter + farmer” mindset: can win new accounts and grow existing ones</li><li>Comfortable working with salesmen / van sales teams and route coverage where needed</li><li>Solid commercial skills: negotiation, promotions, pricing, and account management</li><li>Confident communicator in English (Arabic is a strong advantage)</li><li>Self-starter with pace, resilience, and a proper ownership mentality</li></ul><p>Keywords (so you know this is your lane) Consumer, FMCG distribution, principal, Foodservice, HORECA, van sales, salesmen, route-to-market, wholesale, key accounts, Jeddah.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proven FMCG distribution sales experience in Jeddah (KSA)</li><li>Strong Foodservice / HORECA channel background (hotels, restaurants, cafés, catering, QSR)</li><li>New business development (hunter) + account growth (farmer) capability</li><li>Confident negotiation skills (pricing, listings, promotions, trade terms)</li><li>Hands-on experience working with van sales / route-to-market teams and field salesmen</li><li>Strong territory management (call plan, coverage, pipeline discipline)</li><li>Commercial awareness: competitor tracking, market mapping, consumer insight</li><li>Excellent relationship-building with chefs, buyers, procurement, and outlet managers</li><li>Target-driven with KPI reporting discipline (weekly/monthly performance)</li><li>Strong communication in English (Arabic is a major advantage)</li><li>Self-starter: resilient, fast-paced, ownership mindset</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Quality Assurance</b></p><p>Follow daily operational tasks to ensure seamless work continuity and smooth functioning of the Quality processes. Contribute to the timely and accurate preparation of reports related to quality assurance and performance metrics. Ensure these reports meet the required standards, objectives, and goals. Monitor and evaluate agent performance on both voice and non-voice transactions using a quality monitoring system. Focus on script adherence, data accuracy, process consistency, and product knowledge. Analyze performance failures and potential risks, setting action plans and preventive measures on a weekly and monthly basis. Communicate analysis results effectively to management and stakeholders. Assess quality variations based on performance metrics and document quality-related issues. Ensure ongoing quality improvement by identifying areas for optimization. Analyze project quality performance, factoring in agent performance, hours worked, and overall results to minimize performance variations. Design, develop, and update score sheets for new and existing projects, ensuring they reflect updated requirements and actions at both individual and program levels. Ensure adherence to SOPs for both new and transferred agents, including verifying the required sample sizes. Ensure all data entered into the system is accurate, correct, and up to date. Maintain consistent adherence to defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Conduct coaching / refreshing sessions to existing agents to make sure they are on the right track in implementing the SOP s. Assure that data entered into the system is accurate and follows the defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Login according to defined hours and follow all login rules to ensure full availability during required periods. Conduct calibration sessions with all in-house and BPO monitors. Governance and Resilience Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS s Values.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>QUALIFICATIONS/REQUIREMENTS</strong></p><p><strong>Knowledge and Experience</strong></p><ul><li>2 – 4 years of relevant experience.</li></ul><p><strong>Education and Certifications</strong></p><ul><li>Bachelor’s degree in business, Quality Management, or relevant field is required.</li></ul><p></p></section>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">Legacy Hotels Holding is seeking a <strong style="font-weight:700;">Revenue Manager</strong> for Tulip Inn Al Daar Rawafid, a franchised hotel located in <strong style="font-weight:700;">Medina, Al Madinah</strong>, Kingdom of Saudi Arabia. This full-time position is central to leading the hotel's revenue strategy, pricing, forecasting, inventory management, and distribution performance.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Strategic Focus</h3> <p style="margin:0 0 12px; ************;">The Revenue Manager will work closely with the General Manager and the hotel's commercial teams to maximize room revenue, occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR). This objective will be achieved through data-driven pricing decisions, effective inventory management, comprehensive market intelligence, and the optimization of the hotel's distribution mix.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Develop and implement the hotel's revenue management strategy to maximize revenue, profitability, occupancy, ADR, and RevPAR.</li> <li style="margin:0 0 6px;">Establish and continuously optimize pricing strategies based on demand patterns, booking pace, market conditions, competitive positioning, and business mix.</li> <li style="margin:0 0 6px;">Monitor daily pickup, pace, occupancy, ADR, RevPAR, market demand, and other key revenue performance indicators.</li> <li style="margin:0 0 6px;">Manage room inventory, pricing, restrictions, and availability across all distribution channels.</li> <li style="margin:0 0 6px;">Conduct regular competitor and market analysis to identify demand trends, pricing opportunities, and potential risks.</li> <li style="margin:0 0 6px;">Prepare accurate short-, medium-, and long-term revenue forecasts based on historical performance, current booking trends, market intelligence, and future demand.</li> <li style="margin:0 0 6px;">Lead regular revenue meetings, presenting performance, forecasts, pricing recommendations, market insights, and required actions to the General Manager and relevant stakeholders.</li> <li style="margin:0 0 6px;">Analyze business segmentation, channel performance, booking patterns, length of stay, lead times, and cancellations to identify opportunities for optimization.</li> <li style="margin:0 0 6px;">Optimize the hotel's distribution mix across direct channels, OTAs, GDS, wholesalers, and corporate accounts, monitoring channel costs and contribution.</li> <li style="margin:0 0 6px;">Ensure rates, inventory, restrictions, and content are accurately maintained across relevant systems and distribution platforms.</li> <li style="margin:0 0 6px;">Utilize revenue management systems, PMS, channel management tools, and business intelligence platforms effectively to support revenue decisions.</li> <li style="margin:0 0 6px;">Collaborate with Sales, Marketing, Reservations, Front Office, and Finance to ensure commercial strategies are aligned and revenue opportunities are maximized.</li> <li style="margin:0 0 6px;">Support the development and evaluation of promotions, packages, campaigns, and tactical offers based on identified demand opportunities.</li> <li style="margin:0 0 6px;">Provide revenue insights and recommendations to support corporate, group, and wholesale commercial negotiations.</li> <li style="margin:0 0 6px;">Participate in the annual budgeting process and periodic forecasting, providing realistic revenue projections supported by market and performance data.</li> <li style="margin:0 0 6px;">Prepare and present regular revenue reports, performance analysis, forecasts, and commercial recommendations to hotel leadership and relevant stakeholders.</li> <li style="margin:0 0 6px;">Ensure revenue strategies and practices are aligned with applicable brand and franchise standards.</li> <li style="margin:0 0 6px;">Maintain productive relationships with distribution partners and online travel agencies, identifying opportunities to improve hotel visibility and conversion.</li> <li style="margin:0 0 6px;">Stay informed of market developments, competitor activity, local events, demand generators, and hospitality trends affecting Madinah and the wider market.</li> <li style="margin:0 0 6px;">Train and support relevant colleagues on revenue management principles, systems, pricing practices, and commercial awareness.</li> <li style="margin:0 0 6px;">Continuously review revenue processes, systems, and tools, recommending improvements to enhance efficiency and commercial performance.</li> <li style="margin:0 0 6px;">Perform any other revenue management or commercial responsibilities reasonably required by the General Manager or hotel ownership, operating in accordance with hotel environmental, health, safety, and security policies and procedures.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for this role should possess <strong style="font-weight:700;">5 to 10 years of experience</strong> in revenue management. A proven track record in developing and executing effective revenue strategies within the hospitality sector is required.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This full-time position is based at Tulip Inn Al Daar Rawafid in Medina, Kingdom of Saudi Arabia. The role operates within a dynamic hotel environment, requiring close collaboration with various departments to achieve commercial objectives and uphold hotel standards.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Legacy Hotels Holding</h3> <p style="margin:0 0 12px; ************;">Legacy Hotels Holding is dedicated to delivering high standards of hospitality. The company fosters a professional environment focused on strategic growth and operational excellence across its portfolio of properties.</p>

Our client is a well-established consumer business with strong reach across Saudi Arabia. As the market shifts, they need a National Sales Manager who understands how sales are really built in the Kingdom: through disciplined route-to-market execution, strong wholesale and general trade relationships, effective direct distribution, and the ability to win in a market where discounters are changing price expectations and shopping behavior. Your role : This role leads the national sales agenda across General Trade, Traditional Trade, Modern Trade, discounters, and HoReCa. It is for someone who knows that national performance does not come from dashboards alone; it comes from getting the basics right region by region, route by route, and customer by customer. Key responsibilities Lead national sales performance across KSA, with ownership for volume, revenue, mix, and profitability. Drive direct distribution and van sales performance, including route quality, outlet coverage, productivity, and execution standards. Build stronger channel plans across GT, TT, wholesale, modern trade, discounters, and HoReCa. Strengthen relationships with distributors, wholesalers, key retail accounts, and foodservice customers. Manage forecasting, trade investments, and commercial discipline to ensure growth is profitable. Lead regional teams and frontline managers across the Kingdom, with clear accountability for in-market execution. Must Have :15 + years of experience in the food industry . Strong background across GT, TT, wholesale, modern trade, discounters, and HoReCa. Hands-on experience with direct distribution and van sales models. Strong understanding of route-to-market execution, distributor management, and frontline sales leadership. Experience in food, frozen food, dairy, or adjacent FMCG categories preferred. Commercial strength across targets, trade spend, collections pricing, and business performance. This role supports the company's workforce localization objectives and applicants must meet current Saudization eligibility requirements.

About the Company A well-established international FMCG food distribution company is seeking an experienced Regional Sales Manager to lead General Trade sales operations across the Western Region of Saudi Arabia. This role manages a large geographic territory and a multi-layered field sales team across self-service, discounters, wholesale, and cash van channels. If you thrive in the field, love building high-performing teams, and have a strong track record growing GT sales in the KSA market — we want to hear from you.<br><br>About the Role This role manages a large geographic territory and a multi-layered field sales team across self-service, discounters, wholesale, and cash van channels.<br><br>Responsibilities Own the Western Region revenue, volume, and distribution targets across all GT channels. Lead and develop supervisors, and salesmen to consistently exceed targets. Drive trade execution: shelf presence, numeric distribution, planogram compliance, and promotions. Grow the active customer base and open new accounts across the region. Conduct regular field visits for coaching, quality control, and opportunity identification. Prepare sales forecasts and market intelligence reports for senior management. Coordinate with supply chain to ensure stock availability and route efficiency.<br> Qualifications Bachelor's degree in business or related field.<br> Required Skills8+ years in FMCG sales, with at least 3 years as an RSM or senior ASM. Proven KSA market experience is required, strong knowledge of the Saudi General Trade landscape. Experience managing a large geographic region with multi-level field teams. Data-driven mindset with experience using sales management and reporting tools. Fluent in Arabic and English.<br><br>Reports to: Sales Director.<br><br>High-visibility regional leadership role with strong career progression. Autonomy to shape regional strategy within a growing national company. Attractive package with performance bonuses, vehicle, and benefits.<br><br>We are committed to diversity and inclusivity.

Our client is a well-established consumer business with strong reach across Saudi Arabia. As the market shifts, they need a National Sales Manager who understands how sales are really built in the Kingdom: through disciplined route-to-market execution, strong wholesale and general trade relationships, effective direct distribution, and the ability to win in a market where discounters are changing price expectations and shopping behavior. Your role : This role leads the national sales agenda across General Trade, Traditional Trade, Modern Trade, discounters, and HoReCa. It is for someone who knows that national performance does not come from dashboards alone; it comes from getting the basics right region by region, route by route, and customer by customer. Key responsibilities Lead national sales performance across KSA, with ownership for volume, revenue, mix, and profitability. Drive direct distribution and van sales performance, including route quality, outlet coverage, productivity, and execution standards. Build stronger channel plans across GT, TT, wholesale, modern trade, discounters, and HoReCa. Strengthen relationships with distributors, wholesalers, key retail accounts, and foodservice customers. Manage forecasting, trade investments, and commercial discipline to ensure growth is profitable. Lead regional teams and frontline managers across the Kingdom, with clear accountability for in-market execution. Must Have :15 + years of experience in the food industry . Strong background across GT, TT, wholesale, modern trade, discounters, and HoReCa. Hands-on experience with direct distribution and van sales models. Strong understanding of route-to-market execution, distributor management, and frontline sales leadership. Experience in food, frozen food, dairy, or adjacent FMCG categories preferred. Commercial strength across targets, trade spend, collections pricing, and business performance. This role supports the company's workforce localization objectives and applicants must meet current Saudization eligibility requirements.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced and analytically-driven Revenue Manager to join our luxury hospitality team in Riyadh, Saudi Arabia. In this pivotal role, you will lead the development and execution of strategic revenue initiatives designed to maximize room revenue, total hotel profitability, and market share. Working collaboratively with Sales, Marketing, Operations, and Reservations teams, you will leverage strong analytical expertise and commercial acumen to drive data-informed pricing, forecasting, and distribution decisions that deliver sustainable revenue growth across all segments.</p><p>Develop and implement comprehensive revenue management strategies to maximize room revenue, total hotel profitability, and market share while maintaining competitive positioning in the Riyadh market</p><p>Drive dynamic pricing strategies based on demand patterns, seasonality, booking pace, and market trends; continuously evaluate performance and adjust tactical and strategic approaches to optimize results</p><p>Prepare accurate daily, weekly, and monthly forecasts using historical data, market intelligence, and forward-looking demand indicators; actively participate in the annual budgeting process and conduct variance analysis</p><p>Oversee and optimize all distribution channels, including OTA, direct, GDS, corporate, and wholesale segments; ensure a balanced and profitable channel mix while maintaining absolute integrity with rate parity policies and brand distribution standards</p><p>Directly manage and mentor the Reservations Manager and team, ensuring alignment with daily yielding strategies, inventory controls, and overbooking policies; monitor reservation performance including call conversion rates and luxury service standards</p><p>Drive Total Revenue Management initiatives by collaborating with F&amp;B, Spa, and Ancillary departments to optimize total revenue per available room (TrevPAR) and implement restaurant revenue management strategies</p><p>Analyze market trends, competitor performance, and industry dynamics using tools such as STR reports and market intelligence platforms; identify revenue opportunities and proactively mitigate potential risks</p><p>Manage revenue management systems and ensure data accuracy and integrity across PMS, CRS, RMS, and distribution platforms; leverage technology and automation tools to enhance forecasting precision and operational efficiency</p><p>Deliver regular revenue performance reports to the General Manager and regional leadership; monitor and analyze key KPIs including RevPAR, ADR, Occupancy, and GOP</p><p>Provide revenue guidance and analytical support for corporate, group, and MICE contract negotiations to ensure profitability and strategic alignment</p><p>Lead, mentor, and develop the revenue and reservations team to achieve high-performance standards; foster a data-driven and analytical culture that promotes continuous improvement and commercial excellence</p><p>Partner with the Director of Revenue and Sales &amp; Marketing to align pricing strategies with promotional campaigns and sales initiatives; ensure optimal commercial alignment across all departments</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Qualifications:</b></p><p>Bachelor's degree in Hospitality, Business, Finance, or related field</p><p>Proven track record and strong understanding of revenue management principles, yield management, and pricing strategy</p><p>Expertise in forecasting, distribution optimization, and market analysis</p><p>Deep working knowledge of Accor Distribution Systems (TARS, Opera PMS, and Accor-approved RMS platforms such as IDeaS)</p><p>Proficiency with PMS, CRS, and revenue management system platforms</p><p>Strong analytical mindset with excellent attention to detail and ability to translate data into actionable insights</p><p>Proven leadership experience managing and developing high-performing teams, specifically spanning both Revenue and Reservations functions</p><p>Comprehensive knowledge of luxury hospitality market dynamics, including leisure, MICE, corporate, and wholesale segments</p><p>Strong communication, presentation, and negotiation skills with ability to influence strategy across organizational levels</p><p>Excellent cross-departmental collaboration and relationship-building capabilities</p><p>Strategic thinking combined with hands-on execution capability and problem-solving abilities</p><p>Fluency in English</p><b>Preferred Qualifications:</b><p>Master's degree in Hospitality, Business, Finance, or related field</p><p>Familiarity with Restaurant Revenue Management (RRM) principles, metrics (such as RevPASH, meal duration, and seat occupancy optimization), and F&amp;B reservation platforms (such as SevenRooms, OpenTable, or Dineplan)</p><p>Experience with Accor Live Limitless (ALL) loyalty programs and direct booking optimization strategies</p><p>Knowledge of the Saudi Arabian hospitality market and regional business practices</p><p>Experience implementing Total Revenue Management initiatives across multiple revenue streams</p><p>Demonstrated ability to work effectively under pressure while maintaining attention to detail and organizational excellence</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description We are seeking an experienced and analytically-driven Revenue Manager to join our luxury hospitality team in Riyadh, Saudi Arabia. In this pivotal role, you will lead the development and execution of strategic revenue initiatives designed to maximize room revenue, total hotel profitability, and market share. Working collaboratively with Sales, Marketing, Operations, and Reservations teams, you will leverage strong analytical expertise and commercial acumen to drive data-informed pricing, forecasting, and distribution decisions that deliver sustainable revenue growth across all segments. Develop and implement comprehensive revenue management strategies to maximize room revenue, total hotel profitability, and market share while maintaining competitive positioning in the Riyadh market Drive dynamic pricing strategies based on demand patterns, seasonality, booking pace, and market trends; continuously evaluate performance and adjust tactical and strategic approaches to optimize results Prepare accurate daily, weekly, and monthly forecasts using historical data, market intelligence, and forward-looking demand indicators; actively participate in the annual budgeting process and conduct variance analysis Oversee and optimize all distribution channels, including OTA, direct, GDS, corporate, and wholesale segments; ensure a balanced and profitable channel mix while maintaining absolute integrity with rate parity policies and brand distribution standards Directly manage and mentor the Reservations Manager and team, ensuring alignment with daily yielding strategies, inventory controls, and overbooking policies; monitor reservation performance including call conversion rates and luxury service standards Drive Total Revenue Management initiatives by collaborating with F&amp;B, Spa, and Ancillary departments to optimize total revenue per available room (TrevPAR) and implement restaurant revenue management strategies Analyze market trends, competitor performance, and industry dynamics using tools such as STR reports and market intelligence platforms; identify revenue opportunities and proactively mitigate potential risks Manage revenue management systems and ensure data accuracy and integrity across PMS, CRS, RMS, and distribution platforms; leverage technology and automation tools to enhance forecasting precision and operational efficiency Deliver regular revenue performance reports to the General Manager and regional leadership; monitor and analyze key KPIs including RevPAR, ADR, Occupancy, and GOP Provide revenue guidance and analytical support for corporate, group, and MICE contract negotiations to ensure profitability and strategic alignment Lead, mentor, and develop the revenue and reservations team to achieve high-performance standards; foster a data-driven and analytical culture that promotes continuous improvement and commercial excellence Partner with the Director of Revenue and Sales &amp; Marketing to align pricing strategies with promotional campaigns and sales initiatives; ensure optimal commercial alignment across all departments</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Qualifications:</strong> Bachelor's degree in Hospitality, Business, Finance, or related field Proven track record and strong understanding of revenue management principles, yield management, and pricing strategy Expertise in forecasting, distribution optimization, and market analysis Deep working knowledge of Accor Distribution Systems (TARS, Opera PMS, and Accor-approved RMS platforms such as IDeaS) Proficiency with PMS, CRS, and revenue management system platforms Strong analytical mindset with excellent attention to detail and ability to translate data into actionable insights Proven leadership experience managing and developing high-performing teams, specifically spanning both Revenue and Reservations functions Comprehensive knowledge of luxury hospitality market dynamics, including leisure, MICE, corporate, and wholesale segments Strong communication, presentation, and negotiation skills with ability to influence strategy across organizational levels Excellent cross-departmental collaboration and relationship-building capabilities Strategic thinking combined with hands-on execution capability and problem-solving abilities Fluency in English</p><p><strong>Preferred Qualifications:</strong> Master's degree in Hospitality, Business, Finance, or related field Familiarity with Restaurant Revenue Management (RRM) principles, metrics (such as RevPASH, meal duration, and seat occupancy optimization), and F&amp;B reservation platforms (such as SevenRooms, OpenTable, or Dineplan) Experience with Accor Live Limitless (ALL) loyalty programs and direct booking optimization strategies Knowledge of the Saudi Arabian hospitality market and regional business practices Experience implementing Total Revenue Management initiatives across multiple revenue streams Demonstrated ability to work effectively under pressure while maintaining attention to detail and organizational excellence</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b>29060</b>&nbsp;&nbsp;</b></p><br> <p><b>Job Country:&nbsp; &nbsp;&nbsp;<b>Saudi Arabia (SA)</b>&nbsp;</b></p><br> <p><b>Job City:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<b>Riyadh</b>&nbsp;&nbsp;</b></p><br> <p><span><span><b>&nbsp;Group overview:</b></span></span></p><br> <p><span><span><span>&nbsp; Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></span></span></p><br> <p><span><span><span>&nbsp;&nbsp;<b>alfanar is involved in:</b></span></span></span></p><br> <p><span><span><span>&nbsp; • Electrical, Electromechanical and Civil Engineering Construction</span></span></span></p><br> <p><span><span><span>&nbsp; • Manufacturing and Marketing Electrical Construction Products</span></span></span></p><br> <p><span><span><span>&nbsp; • Allied Engineering Services</span></span></span></p><br> <p><span><b><span><span>&nbsp;Our Main Divisions:</span></span></b></span></p><br> <p><span><span><span>&nbsp; • alfanar electric</span></span></span></p><br> <p><span><span><span>&nbsp; • alfanar Construction</span></span></span></p><br> <p><span><span><span>&nbsp; • alfanar Building Systems</span></span></span></p><br> <p><span><b><span><span>&nbsp;alfanar Construction</span></span></b></span></p><br> <p><span><span><span>&nbsp; alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.</span></span></span></p><br> <p><span><span><span>&nbsp; alfanar Construction is an Engineering, Procurement and Construction (EPC) company with a track record of consistent growth. We have emerged as a strong EPC contractor in the Energy, Infrastructure as well as Engineering Services sectors in Saudi Arabia.</span></span></span></p><br> <p><span><span><span>&nbsp; With the support of special purpose service units, alfanar Construction continuously strives to provide appropriate and timely solutions to clients, conforming to international standards.</span></span></span></p><br> <p><span><b><span><span>&nbsp;The core EPC activities of alfanar Construction are in the fields of:</span></span></b></span></p><br> <p><span><span><span>&nbsp; • Power and Water Projects</span></span></span></p><br> <p><span><span><span>&nbsp; • Transmission and Distribution Projects</span></span></span></p><br> <p><span><span><span>&nbsp; • Building Construction (Industrial &amp; Commercial) Projects</span></span></span></p><br> <p><span><span><span>&nbsp; • Electro-Mechanical projects</span></span></span></p><br> Job Purpose <br><br>Key Accountability Areas <br><ul> <li><span>Support start up, testing, and commissioning activities across DMF, UF, SWRO, BWRO, CEDI, GTMDO and chemical injection units.</span></li> <li><span>Support pipeline flushing, hydrotesting, and pre-commissioning activities.</span></li> <li><span>Monitor plant parameters, record operational data as per OEM guidelines.</span></li> <li><span>Perform routine inspections, troubleshooting, and maintenance of pumps and dosing systems.</span></li> <li><span>Assist in chemical preparation, dosing calibration, and system flushing.</span></li> <li><span>Carry out routine cleaning of strainers, cartridge filters, and dosing lines.</span></li> <li><span>Inspect pumps, vacuum pumps, blowers, valves, actuators, and instrumentation for proper operation.</span></li> <li><span>Monitor chemical storage levels and support safe unloading and transfer of chemicals.</span></li> <li><span>Perform backwashing, air scouring, and CIP activities for DMF, UF, and RO systems.</span></li> <li><span>Inspect and replace cartridge filters, check SDI/turbidity, and ensure pretreatment integrity</span></li> <li><span>Track critical process parameters and water parameters to ensure optimal operation of the plant to avoid any concerns of scaling &amp; fouling. </span></li> <li><span>Calibrate online conductivity/resistivity, pH, ORP, DO, CO₂, and flow/pressure instruments. Conduct routine grab sampling: conductivity, silica, DO &amp; Sodium and reconcile with online analyzers.</span></li> </ul><br><br>Role Accountability <br>Communicate effectively with peers and supervisors and show openness to directions and feedback. Use tools and machineries within efficient cost and time. Execute the operational activities as per delivery schedules and work instructions. Solve any related issues arise and escalate any complex operational problems. Implement the quality standards for products or processes or related activities. Execute the tasks as per work routines and instructions. Comply to related policy, procedures, and processes. Adhere to all Safety procedures and regulations<br><br>Academic Qualification <br>Diploma Degree in Mechanical Institue<br><br><br>Work Experience <br>6 to 10 Years<br><br><br>Technical / Functional Competencies <br>Quality Control<br>Safety<br>Troubleshooting<br>Communication<br>Multi-Tasking<br>Teamwork<br>Physically fit<br>Hand/Power Tool Proficiency<br>Equipment Maintenance<br>Quick learning<br>Adaptability<br><br><br><br><p>.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role: To maintain and build the relationship with groceries to facilitate the contract signing, cash selling, distribution, merchandising, shelving, and pricing across multiple brands and categories based on Ferreo strategies. Main Responsibilities: Follow approved Ferrero Sales policies, processes, and procedures to ensure that all activities are carried out in a controlled and compliant manner while monitoring adherence to company standards. Manage day-to-day operations by loading and unloading vans to ensure the correct product mix is available, collecting cash from customers, and issuing suggested orders based on their stock levels and product movement to maintain product availability. Execute phase-out and liquidation plans with customers to support smooth product transitions and implement sales fundamentals to ensure strong distribution and product presence in the market. Additionally, manage allocated cash allowances, budgets, and promotional offers to ensure full utilization while maintaining fair distribution across accounts. Build strong customer penetration to establish and maintain solid relationships with customers and suppliers, and develop sustainable win-win relationships by proactively addressing customer needs, resolving issues, and strengthening long-term partnerships.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>About You: Academic and professional qualifications: High-school graduate Valid Driving license Preferred prior Experience in the role Languages: Basic English language Fluent Arabic language</p><p></p></section>

<p>We are looking for a passionate and experienced Assistant Director of Revenue ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strategies and channel performance, build best practices and work with sector-leading technology. As Assistant Director of Revenue , you will collaborate closely with Sales, Marketing and Reservations teams, to optimize our revenue performance and achieve our business goals. You will formulate and execute revenue strategies, manage inventory, and collaborate with the executive team on forecast and pricing. You will be a contributor to our revenue management community of practice internally and externally, mentor junior team members and receive learning and development support as you grow your career as a Heartist .&nbsp;</p><p><br></p><p><b>You will:</b></p><p>Develop and implement revenue strategies for the hotel. Monitor competitor pricing and market trends to adjust strategies. Lead the weekly/bi-weekly Revenue Management meetings, providing insights based on reporting data. Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business. Conduct regular performance reviews and optimize pricing and inventory. Mentor, coach and develop junior team members in revenue management practices. Collaborate with sales, finance, and front office teams to achieve revenue goals. Ensure reservations are well managed and coordinate with the reservations team. Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR. Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p>1-3 years of experience in revenue management roles. Proven ability to work independently while also thriving in collaborative team environments. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Proficient in revenue management principles. IDeaS Revenue Management Platform experience highly desirable. Strong understanding of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders. Being curious and open-minded.</p>

Job Title: Supply Chain Supervisor/Manager Department: Supply Chain Reports To: Supply Chain Director<br>Job Summary The Supply Chain Supervisor/Manager is responsible for overseeing daily supply chain activities within the hospital. The role helps ensure the timely procurement, storage, and distribution of medical and non-medical supplies while supporting efficient inventory management and operational continuity.<br>Key Responsibilities Supervise daily supply chain operations, including purchasing, inventory control, and distribution activities Monitor stock levels and coordinate with departments to ensure the availability of required supplies and materials Support procurement activities and follow up with suppliers to ensure timely delivery of orders Ensure accurate inventory records and compliance with hospital policies and procedures Prepare reports on inventory, purchasing activities, and supply chain performance<br>Qualifications5+ years of experience in supply chain, procurement, inventory management, logistics, or a related field Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field Healthcare or hospital experience is an advantage Fluency in Arabic and English languages

<p>Preferred candidate profile Bachelor's Degree in Electrical Engineer 5 to 10 Years of Experience in Commercial Building, Electrical Projects including MV &amp; LV system. Strong knowledge of substation installation and LV distribution system</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Electrical Engineer 5 to 10 Years of Experience in Commercial Building, Electrical Projects including MV &amp; LV system. Strong knowledge of substation installation and LV distribution system</p>

We’re Hiring: Growth Manager | Taskyinn Taskyinn is a Saudi hospitality technology company building an integrated technology ecosystem for hotels and accommodation businesses. Our core product is a cloud-based Property Management System (PMS) that enables hotels to manage their operations from one platform — including reservations, front office, housekeeping, maintenance, accounting, inventory, OTA integrations, government integrations, online payments, guest communication, revenue management, and B2B hotel distribution. Today, Taskyinn serves 45+ hotels, and we are entering an exciting growth stage with an ambitious target of reaching 500 hotels by the end of 2027.<br>Our Vision Our goal is clear:To become the #1 PMS for hotels in Saudi Arabia. Beyond PMS, our vision is to make Taskyinn the technology ecosystem behind hotel operations and distribution, starting in Saudi Arabia and expanding into the GCC and wider regional market.<br>The Role We are looking for a Growth Manager who can help us build and execute a scalable and measurable growth engine:Marketing → Leads → Sales → Partnerships → Customer Acquisition → Revenue Growth You will work closely with management and collaborate across Sales, Marketing, Product, Customer Success, and Technology.<br>Key Responsibilities Develop and execute Taskyinn’s growth strategy. Drive hotel acquisition and recurring revenue growth. Build and optimize our lead-generation and sales funnel. Identify new customer segments and market opportunities. Develop strategic partnerships and distribution channels. Design, test, and optimize growth campaigns. Analyze conversion rates, CAC, retention, churn, and revenue performance. Work with Product and Technology to identify product-led growth opportunities. Monitor competitors and hospitality technology trends. Establish clear growth KPIs and regularly report performance to management.<br>Key KPIsNew hotels acquired Monthly Recurring Revenue (MRR) growth Qualified leads generated Lead-to-customer conversion rate Customer Acquisition Cost (CAC) Customer retention & churn Average Revenue Per Customer Strategic partnerships & new distribution channels<br>Who We’re Looking For3–5+ years of experience in Growth, Business Development, Sales, or Digital Marketing. Strong commercial and analytical mindset. Experience in Saa S, hospitality technology, travel technology, or B2B technology is highly preferred. Strong understanding of B2B sales funnels and digital acquisition. Ability to turn data and insights into clear actions. Strong communication, negotiation, and partnership-building skills. Comfortable working in a fast-growing technology company. Most importantly, we are looking for someone who is hands-on, ambitious, and execution-focused — not only strategic.<br>Why Join Taskyinn? This is an opportunity to join Taskyinn at a critical stage of our growth. You won’t simply manage an existing marketing function. You will have the opportunity to build Taskyinn’s growth engine with us — testing new ideas, creating acquisition channels, developing strategic partnerships, and directly influencing our journey from 45+ hotels today to 500 hotels by the end of 2027.???? Saudi Arabia???? Taskyinn.sa If you believe you can help us become the #1 PMS for Saudi hotels, we’d love to hear from you.

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Role</h3> <p style="margin:0 0 12px; ************;">Aljazira Bank is seeking a Call Center Agent - Quality to join their team. This is a full-time, remote position, allowing employees to perform their duties from home. The role is suitable for individuals with 0-1 years of experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Objectives and Strategic Alignment</h3> <p style="margin:0 0 12px; ************;">The Call Center Agent - Quality will contribute to achieving the department's strategic objectives and related plans for the Bank. This involves understanding the overarching strategic goals and supporting their implementation within the contact center environment.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Core Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Assist in the implementation of the Contact Center quality assurance framework, including call monitoring methodologies, scoring criteria, and improvement action plans.</li> <li style="margin:0 0 6px;">Respond to inbound customer calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.</li> <li style="margin:0 0 6px;">Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.</li> <li style="margin:0 0 6px;">Identify opportunities to cross-sell bank products and services to customers based on their identified needs during interactions.</li> <li style="margin:0 0 6px;">Support the achievement of assigned call center Key Performance Indicators (KPIs), including call quality scores, service levels, and customer satisfaction targets.</li> <li style="margin:0 0 6px;">Clearly inform customers about available products, services, and relevant bank policies and procedures.</li> <li style="margin:0 0 6px;">Accurately gather and document customer feedback, complaints, and escalation details within the call center system.</li> <li style="margin:0 0 6px;">Identify and promptly escalate unresolved customer complaints or system issues to the Call Center Supervisor.</li> <li style="margin:0 0 6px;">Coordinate with relevant internal departments to follow up on customer requests requiring cross-functional resolution.</li> <li style="margin:0 0 6px;">Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates should possess a Bachelor's degree in Business Administration, Banking, or a related major. A relevant Professional Certificate is preferred. No prior experience is required for candidates with a Bachelor's degree; approximately one year of experience is expected for those with a Diploma. Previous experience in call center operations, customer service, or banking customer support is preferred.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Arrangement</h3> <p style="margin:0 0 12px; ************;">This position operates under a remote work arrangement, enabling the employee to fulfill their job duties from their home location. The role is full-time.</p>