وظائف مندوب توزيع
٥٢٠٣ وظائف شاغرة
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>About Us</strong></p><br><p>Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help&nbsp;people make their dreams come true by building the most customer-centric financial super-app on earth.&nbsp;The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and&nbsp;regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and&nbsp;medium businesses.</p><br><p>Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.</p><br><p><strong>Your Role&nbsp;</strong></p><br><p>We're seeking a detail-oriented and proactive Operations Associate for our Collections team. As an Operations Associate, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions to protect the company and support our users.</p><br><p>Drawing on your proficiency to deep dive into customer payments information and handle day-to-day collection escalation tickets, you will transform complex escalations into clear, actionable solutions. You will coordinate closely with cross-functional teams to ensure timely resolution of customer grievances and create unique experiences only Tamara can provide.</p><br><p><span>You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented—persevering regardless of circumstances, always finding a way through no matter the challenges, </span>and maintaining a customer-first attitude even when dealing with difficult financial conversations. You will effectively find a way to work with everyone through empathy and respect, responding quickly with urgency to process improvements and systemic issues</p><br><p><strong>Your Responsibilities&nbsp;</strong></p><br><ol><li><strong> Escalation Management</strong></li></ol><ul><li>Take full ownership of day-to-day collection escalation tickets.</li><li>Coordinate with cross-functional teams to ensure timely resolution of customer grievances.</li></ul><ol><li><strong> Regulatory Compliance &amp; RCA</strong></li></ol><ul><li>Conduct in-depth <strong>Root Cause Analysis (RCA)</strong> for all <strong>regulatory and Legal escalations</strong>.</li><li>Draft professional, accurate, and compliant responses on Salesforce portal and Emails.</li><li>Identify systemic issues within the collection flow through the collection tickets&nbsp; and suggest process improvements to mitigate future risks.</li></ul><ol><li><strong> Quality &amp; Operations Support</strong></li></ol><ul><li>Perform daily 'mundane' but critical ad-hoc tasks, including <strong>call audits</strong> and transcript reviews.</li><li>Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations.</li></ul><p><strong>Your Expertise&nbsp;</strong></p><br><ul><li><strong>Experience:</strong> At least <strong>1 year</strong> of experience in a high-volume Customer Care or Collections role, specifically within <strong>Chat or Email processes</strong>.</li><li><strong>Bilingual Proficiency:</strong> Native or professional fluency in both <strong>Arabic and English</strong> is mandatory, as you will be handling legal documentation and communicating with diverse stakeholders.</li><li><strong>Analytical Skills:</strong> Ability to dissect a problem, find the 'why' behind an error (RCA), and document it clearly.</li><li><strong>Tech-Savvy:</strong> Familiarity with CRM tools (Zendesk, Salesforce, etc.) and a high level of comfort with Excel/Google Sheets.</li></ul><p><strong>Preferred Skills</strong></p><br><ul><li>Previous experience in the <strong>Fintech or BNPL</strong> (Buy Now, Pay Later) sector.</li><li>Basic understanding of SAMA and CBUAE regulations regarding debt collection.</li><li>A 'customer-first' attitude even when dealing with difficult financial conversations.</li></ul><p>All qualified individuals are encouraged to apply</p><br><p>&nbsp;</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación (Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b><b>Airbus Americas, Inc </b></b><span>is looking for a </span><b>Lean Improver Expert</b> <span>to join our team based in </span><b>Mobile, AL<span>.</span></b></p><br><br><br><p>The Lean Improver Expert contributes directly to the Airbus Industrial strategy by defining and deploying ways of working within operational teams with direct contact with key stakeholders. With a deep knowledge of lean principles and a proven shop-floor experience in Manufacturing, you will address systemic operational performance issues with piloted, standardized & sustainable solutions through the Airbus Operating System.</p><br><br><br><p><b><b>Meet the Team:</b></b></p><br><br><p><span>Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.</span></p><br><br><br><p><b><b>Your Working Environment:</b></b></p><br><br><p><span>On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.</span></p><br><br><br><p><b><b>How We Care for You:</b></b></p><br><br><ul><li><p>Financial Rewards:<span> Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)</span></p><br><br></li><li><p>Work/Life Balance: <span>Paid time off including personal time, holidays and a generous paid parental leave program.</span></p><br><br></li><li><p>Health & Welfare: <span>Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. </span></p><br><br></li><li><p>Individual Development: <span>Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.</span></p><br><br></li></ul><br><p><b><b>Your Challenges:</b></b></p><br><br><p><br><b>Deployment: 50%</b><br>• Contribute directly to the Airbus industrial strategy by defining and deploying ways of working within operational teams and influencing plant management teams (CDT, plant managers, HO functions)<br>• Improve business efficiency and results achievement by advising plant stakeholders at manager and senior manager level on business priorities and how to make the most of the standards,<br>methods and associated behaviors.<br>• Deployment of business improvement / transformation road maps, the jobholder will identify which Lean/AOS standards best match the manufacturing areas needs OR trigger new Lean/AOS standards definition.<br>• Pilot the lean/AOS standards first implementations in the plant/FAL following the AOS deployment strategy with a "we do, you do" logic.<br>• Set up and support governance and steering at all levels (with Senior Leadership Teams), securing a deployment roadmap (architecture, ensure roadmap content) and a consolidated AOS architecture<br>strategy<br>• Contribute to key projects with Lean/AOS skills & competencies in the frame on adhoc Top Management Requests (Head of Function, COO, CEO) to ensure project outcomes are delivering tangible benefits for the company and enabling sustainable and long term performance.<br>• Facilitate workshops on dedicated topics in complex situations or for training purposes (vision, Hoshin Kanri, macro VSM, business VSM, kaizen, etc.)<br>• Run and facilitate specific Gembas and shop floor exercises coaching senior management.<br> </p><br><br><p><b>Development, Industrial Assessment and Diagnosis: 20%</b><br>• Support development of Lean/AOS standards to answer the business issues & priorities. As per AOS/Lean brick 6 phase methodology: Stake, Standard way of working, Pilot, Learning solution, Deployment plan and Assessment<br>• Assess standard implementation is at the right level through the implementation checklist<br>• Lead assessments of industrial maturity integrating operations performance & AOS standard adherence<br>• Lead industrial task forces: diagnosis, solution definition and implementation, results achievement<br>• Advise managers on how to improve performance by running specific AOS diagnosis (Macro-VSM, shop-floor observations, etc.)<br> </p><br><br><p><b>Coaching, Influencing and Training: 30%</b><br>• Design and provide on-the-job coaching of the AOS deployment architecture strategy with operational and local teams<br>• Design strategies for coaching, mentoring & training in regards to change management, Lean and AOS standards/tools<br>• Provide knowledge transfer in dedicated manufacturing areas/populations to local plant/FAL teams (from business managers to change agents)<br>• Growing the knowledge and autonomy of business managers and change agents by supporting the implementation of AOS/Lean standards & continuous improvement solutions in manufacturing<br>areas.<br>• Facilitate / co-lead / support training development and deployment<br>• Identify and escalate competence gaps to top management<br>• Promoting the use of internal good practices and external benchmarking by acting transversally with the extended manufacturing communities</p><br><br><p><br><b>Your Boarding Pass: </b><br>• Bachelor's degree in Manufacturing or Industrial Engineering or equivalent work experience</p><br><br><p>• 8+ years in lean/continuous improvement projects demonstrating tangible & sustainable results<br>• Solid knowledge and understanding of manufacturing processes, production management and industrialization principles.<br>• Experienced in project management, including multi-functional teams and financial aspects<br>• Able to demonstrate operational experience in the implementation and optimization of industrial systems (conception phase, implementation, management of production processes)<br>• Good communication skills, active listening and a proactive approach to problem solving & decision making<br>• Proven coaching / training competencies, Leadership, Assertiveness to influence and challenge the status quo</p><br><br><p>• Ability and experience to train managers, technicians and operators<br>• Deep knowledge and experience of AOS / lean manufacturing and lean management / problem solving<br>• Good knowledge and experience in industrial engineering, quality tools, problem solving, logistics engineering and process optimization (APICS basic level, lean/Six Sigma Black Belt, Kepner Tregoe or equivalent)<br>• Experience in leading lean manufacturing workshops such as kaizen, VSM, SMED, 5S, etc. -<br>• Experience in operations management within a best-in-class lean environment<br>• Coaching skills and experience with communication competences<br>• Ability to inspire and give meaning<br>• Aeronautical manufacturing basics<br>• Capability to design strategies for change management, coaching, mentoring and training<br>• Fluency in local language mandatory / English negotiation level</p><br><br><br><p><b>Preferred: </b><br>• APICS basic level, Six Sigma/Lean Black Belt, Kepner Tregoe or equivalent preferred</p><br><br><br><p><b>Travel Required</b><br>• 10% Domestic and International<br> </p><br><br><p><b>Citizenship</b></p><br><br><ul><li><p>Authorized to Work in the US without Sponsorship</p><br><br></li></ul><br><br><p><b>Physical Requirements:</b><br>• Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions<br>• Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear safety alerts and warning signals.<br>• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.<br>• Equipment Operation Able to operate a wide range of personal and office electronic equipment.<br>• Carrying: able to occasionally carry up to 30lbs/14kg while engaging in training, addressing production issues or as part of continuous improvement projects.<br>• Lifting: able to occasionally lift up to 30lbs/14kg.<br>• Pushing/Pulling: able to push/pull items in office areas.<br>• Sitting: able to sit for extended periods of time at the computer and in meetings.<br>• Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.<br>• Standing: able to stand for extended periods of time.<br>• Travel: able to travel overseas and domestically sometimes for extended periods of time. Working outside hangers in changing locations.<br>• Walking: able to walk through office and production areas, around flightline and airstrips and sometimes on uneven indoor and/or outdoor surfaces.</p><br><br><br><p><b><span>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</span></b></p><br><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>US - Direct Hire<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Improvement & Performance Management <JF-BI-IP><p>------</p><br><br><p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación (Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b><b>Airbus Americas, Inc </b></b><span>is looking for a </span><b>Lean Improver Expert</b> <span>to join our team based in </span><b>Mobile, AL<span>.</span></b></p><br><br><br><p>The Lean Improver Expert contributes directly to the Airbus Industrial strategy by defining and deploying ways of working within operational teams with direct contact with key stakeholders. With a deep knowledge of lean principles and a proven shop-floor experience in Manufacturing, you will address systemic operational performance issues with piloted, standardized & sustainable solutions through the Airbus Operating System.</p><br><br><br><p><b><b>Meet the Team:</b></b></p><br><br><p><span>Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.</span></p><br><br><br><p><b><b>Your Working Environment:</b></b></p><br><br><p><span>On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.</span></p><br><br><br><p><b><b>How We Care for You:</b></b></p><br><br><ul><li><p>Financial Rewards:<span> Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)</span></p><br><br></li><li><p>Work/Life Balance: <span>Paid time off including personal time, holidays and a generous paid parental leave program.</span></p><br><br></li><li><p>Health & Welfare: <span>Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. </span></p><br><br></li><li><p>Individual Development: <span>Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.</span></p><br><br></li></ul><br><p><b><b>Your Challenges:</b></b></p><br><br><p><br><b>Deployment: 50%</b><br>• Contribute directly to the Airbus industrial strategy by defining and deploying ways of working within operational teams and influencing plant management teams (CDT, plant managers, HO functions)<br>• Improve business efficiency and results achievement by advising plant stakeholders at manager and senior manager level on business priorities and how to make the most of the standards,<br>methods and associated behaviors.<br>• Deployment of business improvement / transformation road maps, the jobholder will identify which Lean/AOS standards best match the manufacturing areas needs OR trigger new Lean/AOS standards definition.<br>• Pilot the lean/AOS standards first implementations in the plant/FAL following the AOS deployment strategy with a "we do, you do" logic.<br>• Set up and support governance and steering at all levels (with Senior Leadership Teams), securing a deployment roadmap (architecture, ensure roadmap content) and a consolidated AOS architecture<br>strategy<br>• Contribute to key projects with Lean/AOS skills & competencies in the frame on adhoc Top Management Requests (Head of Function, COO, CEO) to ensure project outcomes are delivering tangible benefits for the company and enabling sustainable and long term performance.<br>• Facilitate workshops on dedicated topics in complex situations or for training purposes (vision, Hoshin Kanri, macro VSM, business VSM, kaizen, etc.)<br>• Run and facilitate specific Gembas and shop floor exercises coaching senior management.<br> </p><br><br><p><b>Development, Industrial Assessment and Diagnosis: 20%</b><br>• Support development of Lean/AOS standards to answer the business issues & priorities. As per AOS/Lean brick 6 phase methodology: Stake, Standard way of working, Pilot, Learning solution, Deployment plan and Assessment<br>• Assess standard implementation is at the right level through the implementation checklist<br>• Lead assessments of industrial maturity integrating operations performance & AOS standard adherence<br>• Lead industrial task forces: diagnosis, solution definition and implementation, results achievement<br>• Advise managers on how to improve performance by running specific AOS diagnosis (Macro-VSM, shop-floor observations, etc.)<br> </p><br><br><p><b>Coaching, Influencing and Training: 30%</b><br>• Design and provide on-the-job coaching of the AOS deployment architecture strategy with operational and local teams<br>• Design strategies for coaching, mentoring & training in regards to change management, Lean and AOS standards/tools<br>• Provide knowledge transfer in dedicated manufacturing areas/populations to local plant/FAL teams (from business managers to change agents)<br>• Growing the knowledge and autonomy of business managers and change agents by supporting the implementation of AOS/Lean standards & continuous improvement solutions in manufacturing<br>areas.<br>• Facilitate / co-lead / support training development and deployment<br>• Identify and escalate competence gaps to top management<br>• Promoting the use of internal good practices and external benchmarking by acting transversally with the extended manufacturing communities</p><br><br><p><br><b>Your Boarding Pass: </b><br>• Bachelor's degree in Manufacturing or Industrial Engineering or equivalent work experience</p><br><br><p>• 8+ years in lean/continuous improvement projects demonstrating tangible & sustainable results<br>• Solid knowledge and understanding of manufacturing processes, production management and industrialization principles.<br>• Experienced in project management, including multi-functional teams and financial aspects<br>• Able to demonstrate operational experience in the implementation and optimization of industrial systems (conception phase, implementation, management of production processes)<br>• Good communication skills, active listening and a proactive approach to problem solving & decision making<br>• Proven coaching / training competencies, Leadership, Assertiveness to influence and challenge the status quo</p><br><br><p>• Ability and experience to train managers, technicians and operators<br>• Deep knowledge and experience of AOS / lean manufacturing and lean management / problem solving<br>• Good knowledge and experience in industrial engineering, quality tools, problem solving, logistics engineering and process optimization (APICS basic level, lean/Six Sigma Black Belt, Kepner Tregoe or equivalent)<br>• Experience in leading lean manufacturing workshops such as kaizen, VSM, SMED, 5S, etc. -<br>• Experience in operations management within a best-in-class lean environment<br>• Coaching skills and experience with communication competences<br>• Ability to inspire and give meaning<br>• Aeronautical manufacturing basics<br>• Capability to design strategies for change management, coaching, mentoring and training<br>• Fluency in local language mandatory / English negotiation level</p><br><br><br><p><b>Preferred: </b><br>• APICS basic level, Six Sigma/Lean Black Belt, Kepner Tregoe or equivalent preferred</p><br><br><br><p><b>Travel Required</b><br>• 10% Domestic and International<br> </p><br><br><p><b>Citizenship</b></p><br><br><ul><li><p>Authorized to Work in the US without Sponsorship</p><br><br></li></ul><br><br><p><b>Physical Requirements:</b><br>• Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions<br>• Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear safety alerts and warning signals.<br>• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.<br>• Equipment Operation Able to operate a wide range of personal and office electronic equipment.<br>• Carrying: able to occasionally carry up to 30lbs/14kg while engaging in training, addressing production issues or as part of continuous improvement projects.<br>• Lifting: able to occasionally lift up to 30lbs/14kg.<br>• Pushing/Pulling: able to push/pull items in office areas.<br>• Sitting: able to sit for extended periods of time at the computer and in meetings.<br>• Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.<br>• Standing: able to stand for extended periods of time.<br>• Travel: able to travel overseas and domestically sometimes for extended periods of time. Working outside hangers in changing locations.<br>• Walking: able to walk through office and production areas, around flightline and airstrips and sometimes on uneven indoor and/or outdoor surfaces.</p><br><br><br><p><b><span>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</span></b></p><br><br><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>US - Direct Hire<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Improvement & Performance Management <JF-BI-IP><p>------</p><br><br><p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación (Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><ul><li><p><span>As a member of the </span><b>Airbus Cabin Upgrade Engineering</b><span> team, you will apply advanced aerospace engineering principles, practices, and standards to deliver high-quality cabin retrofit solutions. In this role, you will manage all technical and project aspects of assigned aircraft modifications—from defining global architectures and engineering drawings to managing international stakeholders, subcontractors, and certification plans. Additionally, you will provide critical on-site liaison support to customer and MRO facilities during modification embodiment.</span></p><br><br><br><br><p><b><span>Meet the team:</span></b></p><br><br><p><span>Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.</span></p><br><br><br><p><b><span>Your working environment:</span></b></p><br><br><p><span>The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.</span></p><br><br><br><br><p>Your challenges:</p><br><br><ul><li><p><span>Architecture & Design: Develop comprehensive cabin retrofit solutions ranging from global architecture definition to detailed technical design.</span></p><br><br></li><li><p><span>Engineering Documentation: Create robust retrofit engineering drawings with a continuous focus on lead-time optimization, quality, and cost-efficiency.</span></p><br><br></li><li><p><span>Kit Definition: Determine and specify the complete kit requirements needed to support the physical retrofit design.</span></p><br><br></li></ul><ul><li><p><span>Project Execution: Develop aircraft modifications in strict alignment with the established project plan.</span></p><br><br></li><li><p><span>Program Enablers: Author, develop, and manage program enablers, securing their timely and high-quality delivery.</span></p><br><br></li><li><p><span>Stakeholder Management: Coordinate and manage all project stakeholders to ensure seamless, on-time engineering project delivery.</span></p><br><br></li><li><p><span>Subcontractor Oversight: Manage external subcontractors, closely monitoring performance, cost, and delivery schedules.</span></p><br><br></li><li><p><span>Interface Management: Serve as a strong technical liaison between internal teams and international Airbus departments.</span></p><br><br></li><li><p><span>Certification Planning: Develop the aircraft certification plan tailored to specific cabin modification scopes.</span></p><br><br></li></ul><ul><li><p><span>Regulatory Support: Support the formal aircraft certification process in compliance with aviation authority requirements as required.</span></p><br><br></li></ul><ul><li><p><span>On-Site Support: Provide direct technical support to on-site modification teams, including active deployment to customer airlines or MRO facilities.</span></p><br><br></li><li><p><span>Query Resolution: Responsively answer and resolve technical queries during and after the delivery of work instructions and retrofit kits.</span></p><br><br></li></ul><br><br><br><p><b>How we care for you:</b></p><br><br><ul><li>Financial Rewards:<span>Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)</span></li><li>Work/Life Balance:<span>Paid time off including personal time, holidays and a generous paid parental leave program.</span></li><li>Health & Welfare:<span>Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.</span></li></ul><br><br><p><span>At Airbus, we support you to work, connect and collaborate more easily and accessibly. </span></p><br><br><br><br><br><p><b>Your boarding pass:</b></p><br><br><ul><li><p><span>Bachelor’s Degree (Mechanical Engineering/Aeronautic Engineering/Electrical Engineering)</span></p><br><br></li></ul><br><ul><li><p><span>Bachelor’s Degree in Aerospace Engineering, Mechanical Engineering, or a related technical discipline with a minimum of 9 years of engineering experience; OR</span></p><br><br></li></ul><br><ul><li><p><span>Master’s Degree in a related engineering discipline with a minimum of 7 years of engineering experience.</span></p><br><br></li><li><p><span>Authorized to work in the US</span></p><br><br></li></ul><ul><li><p><span>Design & CAD Proficiency: Proven ability to create, review, and modify complex structural or cabin designs using industry-standard CAD tools (e.g., CATIA V5 or similar).</span></p><br><br></li></ul><ul><li><p><span>Project Engineering: Direct exposure to project or program engineering methodologies, with a track record of driving technical milestones on schedule.</span></p><br><br></li></ul><br><ul><li><p><span>Airline / MRO experience desired preferred.</span></p><br><br></li></ul><ul><li><p><span>Aircraft Cabin related experience preferred.</span></p><br><br></li></ul><ul><li><p><span>Python or other programming language experience preferred.</span></p><br><br></li></ul><br><ul><li><p><span>Ability to build and maintain an internal network with colleagues globally</span></p><br><br></li></ul><br><ul><li><p><span>Ability to interpret an extensive variety of technical aircraft topics</span></p><br><br></li></ul><ul><li><p><span>Excellent communication, coordination, and organization skills</span></p><br><br></li></ul><ul><li><p><span>Global Network Cultivation: Proven ability to proactively build and maintain a strong internal network with engineering and program colleagues across Airbus sites globally (e.g., Toulouse, Hamburg, Mobile).</span></p><br><br></li></ul><ul><li><p><span>Technical Synthesis: High analytical agility with the ability to quickly interpret and synthesize an extensive variety of complex, technical aircraft topics and translate them into clear action plans.</span></p><br><br></li></ul><ul><li><p><span>Operational Excellence: Excellent coordination and organizational skills, with a demonstrated capability to manage competing priorities in a fast-paced aerospace environment.</span></p><br><br></li></ul><br><ul><li><p><span>Familiarity with FAA or EASA regulations with regards to parts procurement, documentation and traceability preferred.</span></p><br><br></li></ul><ul><li><p><span>Familiarity with aircraft modification and MRO operations preferred</span></p><br><br></li></ul><ul><li><p><span>Experienced in the use of industry standard illustrated Parts Catalogs, ATA Technical Manuals preferred.</span></p><br><br></li></ul><ul><li><p><span>Regulatory Compliance: Strong familiarity with FAA and/or EASA regulations, specifically concerning parts procurement, certification documentation, and strict product traceability preferred.</span></p><br><br></li></ul><ul><li><p><span>MRO & Modification Operations: Practical familiarity with aircraft modification environments, Maintenance, Repair, and Overhaul (MRO) operations, and the realities of working on a live hangar floor preferred.</span></p><br><br></li></ul><ul><li><p><span>Technical Publications: Highly experienced in navigating and interpreting industry-standard Illustrated Parts Catalogs (IPC) and ATA Technical Manuals (e.g., AMM, SRM, CMM) to support design and kit definition preferred.</span></p><br><br></li></ul><br><ul><li><p><span>Teamwork & Collaboration: A dedicated team player with excellent coordination and relationship-building skills, capable of working harmoniously across diverse, cross-functional teams including customers, external partners, airworthiness authorities, and international Airbus departments.</span></p><br><br></li></ul><ul><li><p><span>Communication & Active Listening: Demonstrates a high level of listening and oral communication skills; confidently leads discussions regarding complex engineering issues, potential solutions, innovative ideas, and work statuses.</span></p><br><br></li></ul><ul><li><p><span>Synthetic Mindset & Assertiveness: Possesses a strong synthetic mindset—able to distill complex data into clear, actionable summaries—combined with the healthy assertiveness required to drive project success and uphold engineering standards.</span></p><br><br></li></ul><ul><li><p><span>Executive Presence: Strong presentation skills, with the demonstrated ability to effectively, clearly, and concisely present technical information and project risks to the management team.</span></p><br><br></li></ul><br><ul><li><p><span>Proficient in Google Workspace / Google Suite products for project collaboration, data analysis, and documentation.</span></p><br><br></li></ul><br><ul><li><p><span>Service Bulletin Production: General knowledge of the Service Bulletin (SB) production process, including the lifecycle of authoring, reviewing, and releasing aircraft modification instructions.</span></p><br><br></li></ul><ul><li><p><span>Technical Interpretation: Advanced ability to accurately read, interpret, and cross-reference Service Bulletins (SBs), complex Bills of Materials (BOM), and customer-specific modification requirements to ensure flawless execution.</span></p><br><br></li></ul><br><ul><li><p>Level of Decision Making: (Level/Impact of decision making: strategic, tactical, operational)</p><br><br></li></ul><br><ul><li><p><span>Advanced Project Management: In-depth knowledge of project management methodologies to accurately identify downstream impacts on diverse stakeholders, enabling optimal, data-driven decisions for project success.</span></p><br><br></li></ul><ul><li><p><span>Proactive Risk Management: Ability to synthesize and utilize information from various disparate sources to anticipate bottlenecks and develop innovative approaches to mitigate technical and schedule risks.</span></p><br><br></li></ul><br><ul><li><p><span>Internal Airbus Interfaces: Establish and maintain strong working relationships across various organizations within Airbus Customer Services and Line-Fit organizations globally to ensure alignment between retrofit solutions and production line standards.</span></p><br><br></li></ul><br><ul><li><p><span>External Customer Interfaces: Interface directly and professionally with Airline customers throughout the lifecycle of the engineering projects to deeply understand, manage, and deliver upon their technical and operational expectations.</span></p><br><br></li><li><p><span>Involved, negotiation type communication on a regular basis with internal and external parties</span></p><br><br></li></ul><br><p><b><b>Travel Required</b></b></p><br><br><ul><li><p><span>Up to 10 % (Domestic and International)</span></p><br><br></li></ul><br><br><br><p><b><b>Physical Requirements:</b></b></p><br><br><ul><li><p>Onsite 100%</p><br><br></li></ul><br><ul><li><p>Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily</p><br><br></li><li><p>Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Daily</p><br><br></li><li><p>Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily</p><br><br></li><li><p>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily</p><br><br></li><li><p>Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily</p><br><br></li><li><p>Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily</p><br><br></li><li><p>Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily</p><br><br></li><li><p>Sitting: able to sit for long periods of time in meetings, working on computer. Daily</p><br><br></li><li><p>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Daily</p><br><br></li><li><p>Standing: able to stand for discussions in offices or on production floor. Daily</p><br><br></li><li><p>Travel: able to travel independently and at short notice. Rarely</p><br><br></li><li><p>Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily</p><br><br></li></ul><br><p><b><b>Personal Protective Equipment required: Required PPE includes, but is not limited to</b></b></p><br><br><br><p><span>Safety Shoes</span></p><br><br><p><span>Safety Glasses</span></p><br><br><p><span>Hearing Protection</span></p><br><br><p><span>Protective Gloves</span></p><br><br><p><span>Respirators/Masks</span></p><br><br><br><p><b><b>Administrative position only PPE required</b></b></p><br><br><br><p><span>Appropriate hearing/eye protection may also be required when visiting the shop floor</span></p><br><br><p><span>Steel-toed shoes are required for all shop floor visit</span></p><br><br></li></ul><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>US - Direct Hire<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Customer Eng.&Technical Support&Services <JF-CS-PS><p>------</p><br><br><p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span>emsom@airbus.com.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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Bachelor's degree / higher diploma </div>
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<h3 >About the Role at SAP Saudi Arabia</h3>
<p >SAP Saudi Arabia is seeking a <strong >Forward Deployed Engineering Manager</strong> to join its team in Riyadh. This full-time position is central to SAP's global operations, impacting various industries and global commerce. The role involves leading engineering teams embedded directly within SAP's strategic customer environments.</p> <h3 >Leadership Scope and Impact</h3>
<p >As a Director-level people manager, the Forward Deployed Engineering Manager is responsible for the performance, development, and wellbeing of their team, which includes senior engineers, data scientists, and AI practitioners. This role also encompasses ownership of delivery outcomes, technical quality, and customer impact for large-scale forward-deployed engagements. The position requires operating at the intersection of people leadership, technical strategy, and customer excellence, translating organizational goals into clear team direction and ensuring team support.</p> <h3 >Key Responsibilities</h3>
<ul >
<li >Lead, coach, and develop a team of senior engineers and AI practitioners, fostering a culture grounded in accountability, collaboration, and continuous growth.</li>
<li >Own team performance, including goal setting, feedback cycles, career development, and talent planning.</li>
<li >Drive delivery excellence across multiple forward-deployed customer engagements, ensuring outcomes align with agreed success criteria.</li>
<li >Set technical direction and architectural guardrails for the team, in partnership with Chief Experts and technical leads.</li>
<li >Act as a senior escalation point for delivery risks, team challenges, and customer concerns, resolving issues with clarity and decisiveness.</li>
<li >Build strong relationships with senior customer stakeholders and SAP leadership, representing the team's work and advocating for the resources needed to succeed.</li>
<li >Attract, hire, and onboard top engineering talent across AI, data, and software engineering disciplines.</li>
<li >Partner with product, go-to-market, and regional leadership to align team capabilities with strategic priorities and customer demand.</li>
<li >Champion engineering best practices, responsible AI principles, and a culture of learning and innovation within the team.</li>
</ul> <h3 >Required Qualifications and Experience</h3>
<ul >
<li >Proven experience leading and managing senior engineering teams, with a track record of building high-performing engineering organizations.</li>
<li >Strong technical background in AI, machine learning, data engineering, or software engineering, with the credibility to guide technical decisions.</li>
<li >Deep understanding of forward-deployed or customer-embedded delivery models, and experience managing complex, high-stakes customer engagements.</li>
<li >Strong problem-solving skills and design thinking approach; ability to balance strategic thinking with hands-on delivery accountability.</li>
<li >Demonstrated ability to develop talent, navigate organizational complexity, and drive alignment across diverse, cross-functional stakeholders.</li>
<li >Proven ability to work in an Agentic AI context, understanding and shaping how AI agents are applied within teams and customer environments.</li>
<li >Experience hiring and scaling engineering teams across regions, with a strong instinct for talent and a commitment to diversity and inclusion.</li>
<li >Excellent communication and influencing skills, able to engage effectively with engineers, executives, and customers alike.</li>
<li >Familiarity with SAP AI technologies and enterprise AI deployment realities is a strong advantage.</li>
</ul> <h3 >Team and Work Environment</h3>
<p >The successful candidate will be part of a growing AI and industry expert leadership team serving customers across the Americas, Europe, and Asia. At this level, the focus is on people leadership, emphasizing team growth, culture, and customer impact. Leaders who are direct, empathetic, and energized by helping talented people do their best work are valued within this environment.</p> <h3 >Application</h3>
<p >Qualified candidates are invited to apply for this full-time Forward Deployed Engineering Manager position in Riyadh.</p>
<p>As an Exhibition Director (ED) at Tahaluf, you will play a key role and make two main contributions to the business creating a strategy for future growth and executing tactics to ensure the highest-possible quality delivery. As an Exhibition Director for Portfolio 2 (the home of Cityscape Global and Global Health Exhibition) you will possess flawless reporting and presentation abilities. You will often be required to present to the highest-ranking officials within the government of Saudi Arabia and Informa. An uniquely fast-paced role, to succeed, you will need to thrive in a high-pressure environment and be prepared to work in alignment with the demands of the event. You will be expected to develop, direct and successfully execute a strategy for the ongoing development of events in line with the targets set by Tahaluf and our key strategic partners. Strategy will need to be aligned to the global strategic objectives for the Tahaluf brand. The Exhibition Director will also be ultimately responsible for digital and physical sales, visitor marketing, conference and content development and onsite show operations. You are also responsible for ensuring that the event achieves its revenue, expenditure, and operating profit targets.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>You will be expected to embrace, support and maintain the team culture, ensuring that all team members feel content, inspired, and appreciated. Become an ambassador of events, developing key relationships with clients, industry bodies, business leaders and suppliers. Maintain a strong & dynamic partnership with the Commercial Director, collaborating with them to ensure team & sales agents are focused, motivated and ably positioned to deliver on agreed goals. Successfully manage internal stakeholder relationships Establish a successful and trusted leadership partnership with the AVP and EVP. In partnership you will work on strategy, financial (budget & QF processes) and exploiting global opportunities for the growth of the event brand. Develop and implement rolling strategic plan Continue to position and maintain the show as the definitive event in its market, strengthening market share and brand identity. Create, manage and deliver an annual budget and quarterly forecast Define focus and profile of the event in line with the needs of the industry and user communities. Create an environment in which people can be motivated, valued and successful. Development of staff within the portfolio, including regular appraisals in line with company guidelines.</p><p><strong>Desired Candidate Profile</strong></p><h2>What you will bring:</h2><ul><li>Solid experience as an Exhibition Director, preferably in the B2B sector.</li><li>Demonstrable strategic thinking and strategic planning experience.</li><li>Strong business acumen and experience in reporting, budgeting and forecasting.</li><li>Excellent interpersonal, communication and presentation skills.</li><li>Strong networking ability and highly collaborative.</li><li>Able to form and capitalise on key industry relationships and build long-term relationships with customers.</li><li>A thorough understanding of the Exhibitions industry, including the competitive landscape.</li><li>Ability to absorb current affairs and the political dynamics affecting the event sectors, as well as industry trends and design directions.</li><li>Demonstrable experience of responding to key industry dynamics through event strategies and tactics to ensure you stay ahead of markets and competition.</li><li>A creative and intuitive approach. Can provide examples of taking market intelligence and applying it to Show content, creating unique/challenging visitor experiences, and/or developing intelligent multi-platform brand extensions, nationally or internationally.</li><li>An understanding of the business and information needs of key customer communities.</li><li>A passion for growth and the ability to thrive on constant change.</li><li>Middle East experience - Saudi experience (preferable)</li><li>Relevant sector experience (preferable)</li><li>Bachelor's Degree</li></ul><p>We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen.</p>
Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.<br> Job Title: Mobility Operations Coordinator Department: Guest Services Reporting to: Assistant Guest Services Manager Property: Shebara Resort<br><br>About UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.<br>The Role The Mobility Operations Coordinator is the Guest Experience team's dedicated specialist for the marine and land coordination that connects Shebara Resort to the wider Red Sea Destination, including guest and colleague transfers between the destination and the airport. Reporting to the Assistant Guest Services Manager, the role owns the coordination of all mobility movements between Guest Experience and government entities, including building daily reports, verifying sailing reports and weather conditions, and resolving last-minute corrections in close liaison with captains, the Mobility team, the DMC, and Marine & Coast Guard authorities. The role also looks after employee boat sailings and airport road transfers, booking boats and vehicles, managing permits, and assisting with emergency bookings alongside the relevant authorities and companies. It is a hands-on role at the centre of the guest and colleague journey, working closely with the Guest Experience and Housing teams to bring each day's logistics to life.<br>Key Areas of Responsibilities:Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Mobility Operations Coordinator, you will need to:Marine Coordination & Government Liaison Oversee all marine coordination between Guest Experience and government entities, including the Coast Guard, Port Authority, and marine police. Build and issue the daily marine report, verifying sailing reports and weather conditions each morning and throughout the day. Manage last-minute corrections to sailing schedules, liaising promptly with captains, the Mobility team, the DMC, and Marine & Coast Guard authorities. Maintain accurate movement logs, manifests, and permit records for audit purposes, and stay current on evolving marine tourism regulations.<br>Land Transport & Airport Coordination Coordinate all land transport between the airport, marine terminals, and the destination, covering guest arrival and departure road transfers. Build and issue the daily ground-transport schedule, aligning vehicle and driver availability with flight arrivals, departures, and connecting boat transfers. Liaise with airport authorities, ground-handling agents, and transport vendors on permits, gate access, and meet-and-greet arrangements for guests and VIPs. Manage last-minute changes to road transfers caused by flight delays or itinerary updates, and maintain accurate vehicle logs, passenger manifests, and permit records for audit purposes. Guest Movement & Sailing Support Partner with the Guest Experience and Butler teams to align boat schedules with guest arrivals, departures, VIP movements, and special requests. Monitor weather and sea conditions proactively, communicating any transfer changes early to Guest Experience leadership so the guest journey stays seamless. Act as a calm, reliable point of contact whenever guest sailing plans need to adapt, keeping communication clear and reassuring for guests and colleagues alike.<br>Employee Boat Sailings & Bookings Book boats for employee sailings, including shift rotations, new-joiner and offboarding movements, and supply runs. Manage boat permits and supporting documentation for employee and operational sailings. Assist with emergency bookings, liaising directly with relevant government authorities and boat companies on short notice. Maintain accurate passenger counts and manifests for all employee sailings.<br>Captain, Vendor & Stakeholder Coordination Serve as the primary point of contact for boat captains and crew, ensuring clear daily briefings and alignment on schedule and safety expectations. Serve as the key point of contact for ground-transport drivers and vehicle vendors, ensuring clear daily briefings and alignment on airport transfer timings and safety expectations. Coordinate daily with Red Sea Global Marine Operations, Security, and Engineering on vessel and ground-fleet readiness and destination-level logistics. Work closely with the Housing and Guest Experience teams, who provide support in executing day-to-day tasks across the island. Lead or support incident reporting and emergency transfer protocols in coordination with Security and Engineering.<br>Key Qualifications<br>Education and Experience Prior experience within Red Sea Global operations, logistics, or Guest Experience strongly preferred. Experience coordinating transport or logistics in a resort, hospitality, or island destination environment. Experience coordinating ground transportation and airport transfers (fleet, drivers, or vehicle vendors) in addition to marine operations. Experience liaising directly with government or regulatory bodies (coast guard, port authorities) on permits and compliance. Strong attention to detail, with a track record of accurate scheduling and documentation. Excellent relationship-building skills with captains, officials, guests, and internal teams.<br>Preferred Qualifications Relevant maritime safety certification (e.g. STCW basic safety training). Working knowledge of Saudi maritime regulations and compliance requirements. Arabic language skills, given daily coast guard and government liaison. Valid Saudi driving license and familiarity with local road-transport and airport-access procedures. Key Performance Metrics On-time performance and reliability of guest and employee boat transfers. Guest satisfaction with arrival, departure, and excursion experiences across sailing and land transfers.100% compliance and audit-readiness on permits, manifests, and coast guard and road-transport documentation. Efficient vessel and vehicle utilization and cost management against the marine and land transport budget. On-time performance and reliability of guest and employee airport and land transfers.<br>In Return,What We Offer Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move. Competitive compensation package. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality. Health Insurance coverage whilst in service. A supportive and inclusive work environment that values diversity and collaboration. Employee Recognition Programmes.<br>Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.<br>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your resume in English and indicate your level of English.<br> Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project (**https://tendem.<br>ai/**) and drive specialized storytelling workflows within our hybrid AI + human system.<br> In this role, you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide the critical thinking, domain expertise, and formatting skills necessary to deliver beautifully designed, high-stakes presentations.<br> This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.<br> What we do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Presentation Designer, you will focus on storytelling and visual hierarchy.<br> We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers.<br> You will utilize various tools such as PowerPoint, Keynote, alongside Adobe Creative Suite or Figma.<br> Key Responsibilities Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.<br> Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.<br> Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.<br> Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.<br> Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.<br> How to get started Apply, pass qualification(s), and start contributing to projects aligned with your expertise — on your own schedule.<br> Requirements At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.<br> Bachelor’s or Master’s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.<br> Presentation software: Expertise in PowerPoint, Keynote, etc.<br>, for building complex, dynamic, and perfectly animated decks.<br> Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.<br> Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.<br> Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Additional requirements Hands-on experience creating high-end, premium corporate-meets-creative style layouts.<br> Strong attention to detail and absolute commitment to visual perfectness.<br> Self-directed work ethic with the ability to troubleshoot design challenges independently.<br> Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization.<br> Applications without a portfolio link, or without relevant presentation cases, will not be considered.<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $45 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills & Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy& Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills & Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy& Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).<br><br><br><br>Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun, here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.<br><br><br><br>Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.<br><br><br><br>Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.<br><br><br><br>Job Description<br><br>As an Exhibition Director (ED) at Tahaluf, you will play a key role and make two main contributions to the business – creating a strategy for future growth and executing tactics to ensure the highest-possible quality delivery. <br><br>As an Exhibition Director for Portfolio 2 (the home of Cityscape Global and Global Health Exhibition) you will possess flawless reporting and presentation abilities. You will often be required to present to the highest-ranking officials within the government of Saudi Arabia and Informa. An uniquely fast-paced role, to succeed, you will need to thrive in a high-pressure environment and be prepared to work in alignment with the demands of the event. <br><br>You will be expected to develop, direct and successfully execute a strategy for the ongoing development of events in line with the targets set by Tahaluf and our key strategic partners. Strategy will need to be aligned to the global strategic objectives for the Tahaluf brand. <br><br>The Exhibition Director will also be ultimately responsible for digital and physical sales, visitor marketing, conference and content development and onsite show operations. You are also responsible for ensuring that the event achieves its revenue, expenditure, and operating profit targets. <br><br>Key Responsibilities <br><br>You will be expected to embrace, support and maintain the team culture, ensuring that all team members feel content, inspired, and appreciated. Become an ambassador of events, developing key relationships with clients, industry bodies, business leaders and suppliers. Maintain a strong & dynamic partnership with the Commercial Director, collaborating with them to ensure team & sales agents are focused, motivated and ably positioned to deliver on agreed goals. Successfully manage internal stakeholder relationships Establish a successful and trusted leadership partnership with the AVP and EVP. In partnership you will work on strategy, financial (budget & QF processes) and exploiting global opportunities for the growth of the event brand. Develop and implement rolling strategic plan Continue to position and maintain the show as the definitive event in its market, strengthening market share and brand identity. Create, manage and deliver an annual budget and quarterly forecast Define focus and profile of the event in line with the needs of the industry and user communities. Create an environment in which people can be motivated, valued and successful. Development of staff within the portfolio, including regular appraisals in line with company guidelines. <br><br>Qualifications<br><br> What you will bring:<br><br>Solid experience as an Exhibition Director, preferably in the B2B sector. Demonstrable strategic thinking and strategic planning experience. Strong business acumen and experience in reporting, budgeting and forecasting. Excellent interpersonal, communication and presentation skills. Strong networking ability and highly collaborative. Able to form and capitalise on key industry relationships and build long-term relationships with customers. A thorough understanding of the Exhibitions industry, including the competitive landscape. Ability to absorb current affairs and the political dynamics affecting the event sectors, as well as industry trends and design directions. Demonstrable experience of responding to key industry dynamics through event strategies and tactics to ensure you stay ahead of markets and competition. A creative and intuitive approach. Can provide examples of taking market intelligence and applying it to Show content, creating unique/challenging visitor experiences, and/or developing intelligent multi-platform brand extensions, nationally or internationally. An understanding of the business and information needs of key customer communities. A passion for growth and the ability to thrive on constant change. Middle East experience - Saudi experience (preferable) Relevant sector experience (preferable) Bachelor’s Degree We work hard to make sure life at Tahaluf is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen.<br><br><br><br>Additional Information<br><br>What you will get<br><br>Competitive bonus BUPA Medical Insurance for you and your family Annual leave – 28 days Remote working on Sundays Working anywhere – 8 weeks every year Residency visa including yearly dependent fees School fees contribution, 40,000 SAR per child per year (up to a max of three children) Individual annual flight allowance for expats International Relocation Package*<br><br>Paid flight to Riyadh – for you and your family (up to a max of three children) 60 days of accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000 Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs Individual paid flight home and an end-of-service gratuity payment when leaving the company*Local Relocation Package*<br><br>Paid flight to Riyadh – individual and family (up to a max of three children) 30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000 Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs*If eligible <br><br>We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills & Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy& Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Mindrift is looking for skilled Full-Stack Web App Developers (JavaScript/TypeScript + Python or Node) to join the Tendem project ( https://tendem.ai/ ) and build interactive browser-based applications within our hybrid AI + human environment. In this role, as an AI Pilot that's how we refer to this position at Mindrift you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide full-stack engineering expertise, architectural judgment, and quality control to ensure web apps are functional, robust, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience in modern frontend frameworks, backend APIs, databases, and shipping interactive web products end-to-end.</p><p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.</p><p>This is a freelance role for a Tendem project. As a Full-Stack Web App Developer, you'll design, build, and refine browser-based applications with real logic, state, persistence, and user input from habit trackers and budgeting tools to internal dashboards, mini-SaaS tools, and AI-powered apps. You may also work on standalone Python applications and data-processing scripts that sit alongside or behind these products.</p><p>Key Responsibilities</p><ul><li>Build interactive web applications with frontend (React, Next.js, Vue, or similar) and a backend API (Python/FastAPI/Flask or Node/Express).</li><li>Design and implement data models, schemas, and persistence layers using SQL (PostgreSQL, SQLite) or NoSQL stores.</li><li>Implement authentication, sessions, and basic role-based access where needed.</li><li>Integrate third-party APIs and AI/LLM services (OpenAI, Anthropic, or similar) into product features.</li><li>Handle state management, user input validation, error states, and loading states cleanly.</li><li>Build standalone Python tools and scripts where required by the task (data processing, API clients, lightweight backend utilities).</li><li>Evaluate AI-generated full-stack code and refactor it for correctness, security, performance, and maintainability.</li><li>Write clear, testable code and debug end-to-end issues across frontend, backend, and database.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least 3 years of relevant experience in full-stack web development or shipping interactive web applications (required)</p><p>Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus</p><p>Candidates should have a strong foundation in full-stack web development, modern frontend frameworks, backend architecture, and building interactive browser-based applications end-to-end. We are looking for specialists who can confidently work across frontend, backend, databases, and APIs, design robust application logic, and refine AI-assisted output into production-ready products.</p><p>Strong problem-solving skills, attention to detail, and the ability to independently architect and ship complete features are essential</p><p>Strong command of JavaScript/TypeScript and at least one modern frontend framework (React, Next.js, Vue, Svelte, or similar)</p><p>Solid backend experience in Python (FastAPI, Flask, Django) and/or Node.js (Express, NestJS)</p><p>Hands-on experience with relational databases (PostgreSQL, MySQL, SQLite) and basic schema design</p><p>Experience implementing REST APIs, request validation, error handling, and authentication flows</p><p>Familiarity with deployment platforms (Vercel, Netlify, Render, Fly.io , Railway, or similar)</p><p>Experience integrating LLM APIs or other AI services into product features is a strong plus</p><p>Comfortable with version control (Git) and basic testing practices</p><p>Strong attention to detail and commitment to building working, robust products not demos.</p><p>Self-directed work ethic with the ability to architect, build, and ship features independently</p><p>Portfolio of shipped web applications (required)</p><p>English proficiency: Upper-intermediate (B2) or above (required)</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your resume in English and indicate your level of English.<br> Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project (**https://tendem.<br>ai/**) and drive specialized storytelling workflows within our hybrid AI + human system.<br> In this role, you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide the critical thinking, domain expertise, and formatting skills necessary to deliver beautifully designed, high-stakes presentations.<br> This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.<br> What we do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Presentation Designer, you will focus on storytelling and visual hierarchy.<br> We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers.<br> You will utilize various tools such as PowerPoint, Keynote, alongside Adobe Creative Suite or Figma.<br> Key Responsibilities Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.<br> Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.<br> Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.<br> Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.<br> Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.<br> How to get started Apply, pass qualification(s), and start contributing to projects aligned with your expertise — on your own schedule.<br> Requirements At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.<br> Bachelor’s or Master’s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.<br> Presentation software: Expertise in PowerPoint, Keynote, etc.<br>, for building complex, dynamic, and perfectly animated decks.<br> Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.<br> Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.<br> Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Additional requirements Hands-on experience creating high-end, premium corporate-meets-creative style layouts.<br> Strong attention to detail and absolute commitment to visual perfectness.<br> Self-directed work ethic with the ability to troubleshoot design challenges independently.<br> Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization.<br> Applications without a portfolio link, or without relevant presentation cases, will not be considered.<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $45 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
2+ years </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system. In this role, as an AI Pilot that s how we refer to this role at Mindrift you ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results. This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.</p><p>What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. This is a freelance role for a Tendem project.</p><p>As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.</p><p>Key Responsibilities:</p><ul><li>Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.</li><li>Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.</li><li>Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.</li><li>Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.</li><li>Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li>At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).</li><li>Bachelor s or Master s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.</li><li>Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.</li><li>We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.</li><li>A methodical, detail-oriented approach and the ability to work independently are essential.</li><li>Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies</li><li>Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML)</li><li>Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets)</li><li>Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale</li><li>Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows</li><li>Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks</li><li>Strong attention to detail and commitment to data accuracy</li><li>Self-directed work ethic with ability to troubleshoot independently</li><li>A link to GitHub is a plus</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul><p>Project time expectations</p><p>For this project, tasks are estimated to require around 10 20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p><p>Compensation</p><p>On this project, contributors can earn up to $37 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>The Amazon Saudi Arabia Marketplace team is seeking a talented, customer-obsessed Category Merchant Manager (CMM) to help shape the future of our Home and Electronics marketplace. This role offers a unique opportunity to own substantial portions of our rapidly expanding Home and Electronics category P&Ls while driving large-scale, high-visibility strategic projects across multiple teams.<br>In this position, you'll take ownership of significant portions of our fast-growing Home and Electronics category P&Ls, driving both top-line growth and bottom-line efficiency. But your impact will extend far beyond the numbers. You'll be the architect of strategic initiatives that redefine how third-party sellers engage with our Home and Electronics marketplace, crafting incentive frameworks that align seller success with customer satisfaction. Your influence will span across the organization, from collaborating with our Quality Assurance team to ensure the highest standards for electronics and home goods, to partnering with our Supply Chain experts to optimize the complex logistics of large home items and delicate electronics.<br>The ideal candidate for this role brings a wealth of retail experience in Home and Electronics, coupled with a forward-thinking approach to digital commerce. You'll leverage your deep understanding of both categories to curate an unparalleled selection for our customers in Saudi Arabia. Your analytical prowess will be put to the test as you dive deep into data, unearthing insights that inform category growth strategies and drive decision-making at the highest levels of the organization. Most importantly, you'll be a collaborative leader, adept at navigating cross-functional partnerships and influencing senior stakeholders across Amazon's vast ecosystem.<br>This is more than just a job – it's an opportunity to shape the future of Home and Electronics retail in the digital age within the Saudi Arabian market. You'll be at the intersection of technology, consumer behavior, and cultural preferences, developing expertise that spans from supply chain optimization to advanced analytics. If you're ready to bring your passion for Home and Electronics and your hunger for innovation to one of the world's most customer-centric companies, we want to hear from you. Join us in Saudi Arabia as we revolutionize the way the Kingdom shops for home goods and electronics.<br>Key job responsibilities<br>CATEGORY STRATEGIC PLANNING<br>- Collaborate closely with Home and Electronics Leadership on planning and business strategy<br>- Drive a best-in-class shopping experience for customers in Home and Electronics categories<br>- Maximize unit sales and Gross Merchandise Sales (GMS) growth through timely analysis and action<br>- Optimize assortments across various home goods and electronics product lines<br>- Develop strategies to enhance seasonal offerings and stay ahead of technological trends<br>BUSINESS DEVELOPMENT<br>- Partner with Marketplace teams to identify and recruit strategic sellers in Home and Electronics<br>- Focus on expanding category group selection offerings<br>- Develop frameworks to onboard and support small to mid-size brands in both categories<br>- Create incentive structures to attract top-tier national and international brands to the platform<br>CX AND SX IMPROVEMENT<br>- Innovate with our sellers to drive optimal customer experience across the Home and Electronics 3P business<br>- Deploy the Amazon vision for Home and Electronics on the 3P side, ensuring seamless integration with 1P offerings<br>- Ensure customer experience parity between 1P and 3P items in both categories<br>- Collaborate with Quality Assurance teams to maintain highest standards for electronics and home goods<br>- Work with Supply Chain to optimize delivery experience for large home items and delicate electronics<br>A day in the life<br>As HL CMM, you'll drive strategic decision-making through data-driven insights and market analysis. Your day involves monitoring category performance metrics, collaborating with sellers to optimize their offerings, and working with cross-functional teams to enhance the customer shopping experience. Key activities include reviewing daily sales performance, conducting seller business reviews, participating in supply chain optimization meetings, and developing strategies to expand product lines and stay ahead of technological trends. You'll focus on maintaining high-quality standards for home goods and ensuring that electronics offerings meet the latest industry specifications and consumer demands.<br>- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field<br>- Knowledge of Microsoft Office including PowerPoint, Excel, and Word<br>- Experience influencing internal and external stakeholders<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network<br>- 4+ years of working cross functionally with non-tech teams experience<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development<br>- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems<br>- Master of Business Administration, or Associate's degree or above<br>- Experience with strong project management skills and the ability to thrive in a fast-paced environment<br>- Experience working with data analytics and using these metrics to identify problems, or experience communicating with a wide range of stakeholders, including colleagues and leadership<br>- Experience leading cross-functional projects and managing large, complicated programs<br>- Experience with P&L responsibility and delivering strong financial results<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
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<div class="col is-9 p5" data-automation-id="data_Nationality">
Saudi Arabia </div>
</div>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Rooms Team<br>• Champions the brand’s service vision for product and service delivery.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Monitors and promotes room rates, specials, and promotions at the residence.<br>Managing Profitability<br>• Analyzes service issues and identifies trends.<br>• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews and audits expenses.<br>Managing Revenue Goals<br>• Monitors Rooms operations sales performance against budget.<br>• Reviews reports and financial statements to determine Rooms operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.<br>• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Ensuring and Providing Exceptional Customer Service<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Coordinates and communicates event details both verbally and in writing to the customer and property operations.<br>• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.<br>• Responds to and handles guest problems and complaints.<br>• Uses personal judgment and expertise to enhance the customer experience.<br>• Stays available to solve problems and/or suggest alternatives to previous arrangements.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Ensures that employees understand expectations and parameters for Room duties.<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>Managing and Conducting Human Resources Activities<br>• Interviews and hires employees.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>• Identifies talents of direct reports and their teams, and assists with their growth and development plans.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<p>The substation specialist will be in charge of supervising on site all works related to the substation. Location : one in Ghunan (KSA), one in Salwa (KSA) and one in Silaa (UAE). His role is to make sure construction is done properly according to defined standards, tender documents and design studies.</p><ul><li><p>He will work closely with contractor in case of difficulty or delay on the construction site in order to avoid any delay or claim or defect.</p></li><li><p>He will report to project management on a weekly basis and on an immediate basis if an emergency arises. He will assist project management on potential claim treatment.</p></li><li><p>He will review and validate the design proposed by the contractor in his area of expertise. Depending on the workload he will also review design studies of other projects.</p></li><li><p>The services to be provided in supervising the entire works include organizing, planning, supervising and directing the implementation program.</p></li></ul><p><br></p><p><strong>Major Accountabilities And Tasks:</strong></p><ul><li><p>Supervise the construction and shall make efforts to ensure the expeditious and economical construction thereof in accordance with the terms of the EPC Contracts.</p></li><li><p>Monitor the EPC Contractor in order to ensure quality, safety, schedule and compliance to approved design. He will lead site inspections.</p></li><li><p>Detect and anticipate issues/problems at site and suggest solutions in liaise with project management and EPC teams.</p></li><li><p>Review and assess Contractor's Daily Report.</p></li><li><p>Coordinate with relevant stakeholders to carry out commissioning activities.</p></li><li><p>Interpret drawings, specifications and consult with contractors (if required) to ensure compliance with the program.</p></li><li><p>Rectify any errors revealed in the detailed design or the working drawings.</p></li><li><p>Supervise inspection, testing and commissioning,</p></li><li><p>Oversee site safety, health, and environmental aspects regularly to ensure a safe, environmentally friendly site environment with zero man-hour loss.</p></li><li><p>Maintain records of site activities, progress, non-conformities, remedial actions, follow-up history, near-miss cases, lessons learned, and interface cases at the site level.</p></li><li><p>Perform site progress meetings and attend monthly meetings if required by the Project Management.</p></li><li><p>Certify all report of materials, certify site progress reports, all inspections performed and attended by him or his team at site, joint measurement certificates to certify the progress of works and related invoicing. Acceptance tests and commissioning shall be carried out by the Contractor and shall be supervised by the substation specialist, in the presence of client representatives.</p></li><li><p>Coordinate the required interface for outages with client's stakeholders and the contractors.</p></li></ul><p><br></p><p><strong>Additional Information</strong></p><p>The engineer will report to the project manager and project coordinator. He will be part of a team of approximately 14 engineers or assistant engineers staffed on the project and located on various sites of the project.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><ul><li><p>The substation specialist shall be an electrical engineer with minimum 10 years’ experience in 400 kV substation turnkey installations for similar project in nature and complexity. </p></li><li><p>He must have proven record on working on similar projects, both on design and on construction phases. </p></li><li><p>He must be able to demonstrate a strong attention to field safety. </p></li><li><p>Working language will be English (spoken and written). Speaking Arabic would be appreciated (but not mandatory).</p></li></ul>
Job Purpose<br><br>The Senior Presales Solutions Architect is responsible for leading the technical presales lifecycle for opportunities involving digital solutions, enterprise platforms, microservices, artificial intelligence, data, analytics, business intelligence and telecom solutions.<br><br>The role works closely with sales, delivery, product, architecture, finance, partners and customers to understand business needs, define suitable solution approaches, design robust technical architectures, prepare high-quality technical proposals, estimate implementation efforts and present proposed solutions to executive, business and technical stakeholders.<br><br>The position requires strong technical architecture capabilities, telecom industry knowledge, proposal development experience, commercial awareness, stakeholder management and customer presentation skills.<br><br>Key Responsibilities<br><br> Opportunity Qualification and Presales Planning Review customer opportunities, RFPs, RFIs, tenders, statements of work and business requirements Assess opportunities from technical, delivery, resource, commercial and strategic perspectives Participate in Go/No-Go evaluations and provide clear technical recommendations Identify missing information, dependencies, risks, assumptions and clarification questions Develop presales response plans, technical workstreams, responsibilities and submission timelines Coordinate with sales, PMO, delivery, finance, legal, cybersecurity and external partners Evaluate whether each opportunity is aligned with the organization's capabilities, technologies, resources and strategic direction Identify technical gaps and recommend suitable partners or subcontractors where required Requirements Analysis and Solution Definition Conduct discovery sessions and workshops with customers and internal stakeholders Translate business requirements into functional and non-functional technical requirements Understand customer challenges, existing platforms, integration landscapes, data sources, operational processes and future objectives Define suitable use cases across digital solutions, microservices, AI, data, BI and telecom domains Prioritize use cases based on value, feasibility, cost, implementation complexity and expected outcomes Identify opportunities for automation, process improvement, intelligent services, analytics and customer experience enhancement Ensure requirements are clear, measurable, traceable and aligned with the proposed solution Prepare requirement-traceability and compliance matrices Validate requirements with business, technical, security and operational stakeholders Digital Solution Architecture Design end-to-end digital solution architectures covering enterprise portals, web applications, mobile applications, content management, workflows, integration, data, security, infrastructure and operations Prepare high-level architecture, logical architecture, system-context diagrams, integration diagrams, deployment views and data-flow diagrams Recommend suitable technologies, frameworks, platforms and architectural patterns Ensure proposed solutions are scalable, secure, resilient, maintainable, observable and cost-effective Design solutions for cloud, on-premises, hybrid and sovereign deployment environments Define availability, performance, scalability, backup and disaster-recovery requirements Ensure technical designs comply with customer architecture standards, security policies and operational requirements Define reusable components and shared technical services Microservices and Integration Architecture Design microservices-based architectures using domain-driven design, API-first principles and event-driven patterns Define service boundaries, APIs, integration contracts, data ownership and communication mechanisms Design synchronous and asynchronous integrations using REST APIs, API gateways, message brokers, event streaming and enterprise integration platforms Recommend suitable containerization and orchestration approaches using Docker, Kubernetes or equivalent technologies Define requirements for service discovery, centralized configuration, secrets management, monitoring, logging, tracing and fault tolerance Address scalability, availability, performance, security and disaster-recovery requirements Support the modernization of legacy applications and monolithic systems Recommend suitable CI/CD, Dev Sec Ops and automated testing approaches Define API governance, versioning, security and lifecycle-management practices Artificial Intelligence Solutions Identify and define practical AI and generative AI use cases based on customer requirements Design AI solution architectures covering machine learning, natural language processing, computer vision, forecasting, recommendation, classification and intelligent automation Define generative AI solutions using large language models, retrieval-augmented generation, embeddings, vector databases, knowledge bases, fine-tuning and AI agents Design AI integration approaches with customer systems, databases, APIs, documents and enterprise platforms Define data preparation, model training, evaluation, deployment, monitoring and continuous-improvement approaches Address AI governance, privacy, security, explainability, bias, hallucination control and human approval requirements Evaluate cloud-based, on-premises and hybrid AI deployment options Support AI demonstrations, pilots, prototypes and proof-of-concepts Estimate infrastructure, storage, compute and GPU requirements for AI workloads Define measurable AI success criteria, expected business value and operational outcomes Data and Business Intelligence Solutions Design business intelligence, analytics, reporting and data-visualization solutions Define data integration and processing approaches using ETL, ELT, APIs, streaming and data pipelines Design conceptual architectures for data warehouses, data lakes, lakehouses, operational data stores and analytical platforms Identify data sources, data-quality requirements, metadata, master data and governance considerations Define dashboards, KPIs, executive reports, operational reports and self-service analytics capabilities Recommend suitable BI and analytics platforms based on customer requirements Work with business stakeholders to ensure KPIs and reports support measurable objectives Define requirements for data access, security, lineage, retention, classification and quality monitoring Support analytical use cases such as forecasting, segmentation, trend analysis and performance monitoring Ensure BI solutions provide accurate, timely and trusted information Telecom Solution Experience Design and support solutions for telecom operators, service providers and communication organizations Understand telecom customer journeys, digital channels, customer care, billing, charging, order management, product catalogues, service fulfilment and service assurance Understand how customer-facing telecom systems integrate with network and operational platforms Support solution design across Business Support Systems and Operations Support Systems Understand common telecom domains, including:Customer relationship management Product and service catalogues Order management Billing and charging Payments and collections Customer self-service applications Service provisioning and activation Network and service inventory Fault and alarm management Performance monitoring Service assurance Field-service operations Design integrations between digital channels, customer platforms, billing systems, order-management systems and network-service platforms Understand telecom APIs, integration platforms and event-driven architecture Apply TM Forum concepts and Open APIs where relevant Support telecom use cases involving customer experience, loyalty, churn prediction, personalized recommendations, fraud detection, network analytics and intelligent customer care Understand telecom operational KPIs, service-quality indicators and customer-experience measurements Address telecom security, regulatory, data-residency and operational requirements Prepare architecture designs, technical proposals and demonstrations for telecom customers Communicate effectively with telecom business, enterprise architecture, IT, data, cybersecurity and network stakeholders Technical Proposal Development Lead the preparation of complete technical proposals and tender responses Develop and review proposal sections including:Executive summary Understanding of customer requirements Proposed solution Solution architecture Scope of work Deliverables Implementation methodology Project phases and schedule Team structure and responsibilities Assumptions and dependencies Risks and mitigation actions Service-level requirements Security and compliance Support and maintenance Training and knowledge transfer Compliance matrices Bill of quantities Technical appendices Ensure proposals are accurate, consistent, persuasive, compliant and professionally presented Maintain traceability between customer requirements and the proposed solution Review contributions from internal teams, vendors, subcontractors and technology partners Ensure the final proposal clearly communicates business value, technical feasibility and competitive differentiation Manage technical proposal reviews and obtain the required internal approvals Ensure all technical commitments, deliverables and schedules are realistic and achievable Verify that proposed technologies and products are properly licensed, supported and available Costing and Commercial Support Develop effort estimates for analysis, architecture, design, development, integration, testing, deployment, support and project management Prepare resource plans, role descriptions, competency requirements and estimated person-days Support the preparation of bills of quantities and technical costing assumptions Work with finance and sales to validate resource costs, infrastructure costs, licensing costs, partner costs, margins and contingencies Identify potential commercial risks, hidden costs and out-of-scope items Support fixed-price, time-and-material, managed-service, staff-augmentation and subscription-based proposals Ensure the proposed scope is commercially achievable and technically deliverable Validate partner and vendor quotations Recommend suitable contingency levels based on technical, delivery and dependency risks Clearly document pricing assumptions, exclusions and dependencies Support value engineering and cost-optimization activities without compromising the required quality Customer Engagement and Presentations Present proposed solutions to customer executives, business stakeholders, architects, security teams and technical evaluators Lead technical clarification meetings, discovery workshops, demonstrations and solution walkthroughs Explain complex technical concepts in clear business language Respond to customer questions, concerns and objections confidently and accurately Demonstrate the business value, feasibility, scalability and differentiation of the proposed solution Build trusted relationships with customer technical and business stakeholders Support negotiations and technical discussions until contract award Participate in technical evaluation sessions and defend the proposed solution Prepare presentation materials, architecture visuals and technical demonstrations Support customer meetings related to scope, assumptions, dependencies and delivery approach Proof-of-Concept and Demonstration Management Define the scope, success criteria, architecture, timeline and required resources for demonstrations and proof-of-concepts Coordinate with engineering, AI, data, Dev Ops, product and delivery teams Ensure demonstrations are aligned with customer priorities and evaluation criteria Document proof-of-concept results, limitations, dependencies and recommendations Convert successful proof-of-concepts into realistic implementation plans Ensure reusable demonstration assets are documented and maintained Define the required data, environments, integrations and access for each demonstration Manage customer expectations regarding proof-of-concept scope, limitations and outcomes Present proof-of-concept findings and recommendations to customer stakeholders Partner and Vendor Management Engage technology vendors, cloud providers, product companies and implementation partners Request technical inputs, quotations, licensing details, architecture guidance and compliance documentation Evaluate partner capabilities, proposed resources, delivery models and technical solutions Ensure partner contributions align with the overall architecture and proposal Identify technical, delivery and commercial gaps in third-party proposals Maintain accountability for the completeness and quality of the final integrated solution Coordinate joint solution development and proposal preparation Validate that partner commitments, schedules and deliverables are clearly documented Escalate partner delays or quality issues that may affect proposal submission or delivery feasibility Security, Governance and Compliance Ensure proposed solutions address security, privacy and regulatory requirements Define identity and access management, encryption, audit logging, data protection and API-security requirements Work with cybersecurity teams to address security controls and customer compliance requirements Consider applicable Saudi regulations, cybersecurity controls and data-hosting requirements Ensure AI and data solutions follow appropriate governance principles Identify security-related assumptions, risks and dependencies Support the completion of security and compliance questionnaires Ensure secure architecture principles are incorporated from the proposal stage Address data classification, residency, retention and sovereignty requirements Presales-to-Delivery Handover Conduct a structured handover from presales to delivery after contract award Explain the agreed scope, assumptions, deliverables, architecture, schedule, risks, resource plan and contractual commitments Ensure delivery teams understand all technical and commercial boundaries Participate in project kickoff and early-stage architecture validation Support delivery teams in resolving significant gaps between the proposal and implementation requirements Document lessons learned and improvement actions for future opportunities Ensure all proposal documents, estimates and customer clarifications are transferred to the delivery team Maintain continuity between the proposed solution and the delivered solution Ensure changes identified after award are managed through the appropriate change-control process Presales Assets and Continuous Improvement Develop reusable proposal templates, architecture patterns, solution accelerators, estimations and compliance responses Maintain a knowledge repository for technologies, products, telecom use cases and previous proposals Monitor market developments and emerging technologies related to digital solutions, microservices, AI, data, BI and telecom Share knowledge and best practices with presales, sales, architecture and delivery teams Support internal capability development and technical enablement Improve proposal quality, estimation accuracy and response efficiency Contribute to the organization's service offerings and solution portfolio Maintain reusable architecture diagrams, case studies, references and demonstration materials<br><br>Requirements<br><br>Required Qualifications<br><br>Bachelor's degree in computer science, software engineering, information systems, data science, artificial intelligence or a related field A master's degree is preferred Minimum of eight years of experience in software engineering, solution architecture, digital solutions, enterprise applications, AI, data or business intelligence Minimum of four years of experience in technical presales, solution consulting, enterprise architecture or proposal management Minimum of three years of experience working with telecom operators, telecom projects or telecom-related solutions Proven experience responding to enterprise, government and telecom RFPs, RFIs and tenders Demonstrated experience designing and presenting complex enterprise and telecom solutions Experience working with technology vendors, system integrators, implementation partners and multidisciplinary delivery teams Experience in customer-facing technical roles and executive-level presentations<br><br>Required Technical Knowledge<br><br>Digital Solutions<br><br>Enterprise portals and web applications Mobile applications Content management systems Workflow and business-process management Customer-experience platforms Omnichannel solutions Identity and access management API and integration platforms Enterprise search and document management<br><br>Microservices and Cloud-Native Architecture<br><br>Microservices architecture Domain-driven design REST APIs and event-driven architecture API gateways and service mesh Kafka or similar event-streaming platforms Docker and Kubernetes CI/CD and Dev Sec Ops Observability, logging, monitoring and tracing High availability and disaster recovery Cloud, on-premises and hybrid architectures<br><br>Artificial Intelligence<br><br>Machine learning and deep learning concepts Generative AI and large language models Retrieval-augmented generation Vector databases and embeddings AI agents and tool integration Natural language processing Computer vision Recommendation and forecasting Model deployment and monitoring Responsible AI and AI governance<br><br>Data and Business Intelligence<br><br>Data integration and ETL/ELTData warehouses, data lakes and lakehouses Data modelling Data quality and governance Dashboards and data visualization KPIs and analytical reporting Power BI, Tableau, Qlik, Looker or equivalent platforms SQL and relational databases Big-data and streaming concepts Metadata, lineage and master-data management<br><br>Telecom<br><br>Telecom customer journeys and digital channels Business Support Systems and Operations Support Systems Customer relationship management Product and service catalogues Order management Billing and charging Service provisioning and activation Service and network inventory Service assurance and fault management Telecom APIs and integration platforms TM Forum concepts and Open APIsTelecom analytics and operational KPIsCustomer-experience, loyalty and churn use cases<br><br>Security and Compliance<br><br>Application and API security Identity and access management Encryption and secrets management Secure software-development practices Data privacy and classification Cybersecurity requirements Auditability and compliance Saudi and regional regulatory requirements<br><br>Required Presales Skills<br><br>Strong technical proposal-writing skills Ability to interpret complex RFP and tender requirements Strong architecture and solution-design capabilities Ability to estimate effort, resources, infrastructure and licensing Strong presentation, demonstration and storytelling skills Ability to connect technical capabilities with measurable business value Strong analytical and problem-solving skills Ability to manage multiple opportunities and tight deadlines Strong stakeholder, vendor and partner coordination skills Commercial awareness and understanding of proposal profitability Ability to challenge unrealistic scope, timelines or assumptions professionally Strong English communication and technical-writing skills Arabic communication skills are preferred for customer-facing roles in Saudi Arabia<br><br>Behavioral Competencies<br><br>Customer-focused and business-oriented Accountable and results-driven Structured and detail-oriented Proactive in identifying risks and gaps Confident when communicating with senior stakeholders Collaborative across sales, technical, delivery and commercial teams Able to work effectively under pressure Capable of making decisions with incomplete information Strong negotiation and influencing skills Committed to quality, accuracy and continuous improvement Able to take ownership of opportunities from qualification through delivery handover<br><br>Key Performance Indicators<br><br>Technical proposal quality and compliance Percentage of proposals submitted on time Opportunity technical-qualification accuracy Opportunity win rate Accuracy of effort and cost estimates Number of proposal clarifications caused by technical gaps Customer satisfaction with presentations and demonstrations Effectiveness of presales-to-delivery handover Number of reusable solution assets and proposal templates developed Contribution to the qualified sales pipeline and awarded opportunities Alignment between proposed and delivered scope Identification and prevention of technical and commercial risks Collaboration effectiveness with sales, delivery, finance and partners Quality of telecom solution designs and proposal responses<br><br>Preferred Certifications<br><br>TOGAF or equivalent architecture certification AWS, Microsoft Azure, Google Cloud or Oracle Cloud architecture certification Kubernetes or cloud-native certification AI, machine-learning or generative-AI certification Microsoft Power BI or another BI-platform certification TM Forum certification ITIL, COBIT or project-management certification Security architecture or cybersecurity certification<br><br>Mandatory Experience Statement<br><br>Telecom industry experience is mandatory.
<div><div ><p ><font color="#ff0000" face="Delivery, sans-serif"><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></font></p><p ><font color="#ff0000" face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Would you like to become part of the world's most international company in the world?</font><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><font face="Delivery, sans-serif">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </font></p><p ><font face="Delivery, sans-serif">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000"><br></font></strong></font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000">Overall Role Purpose </font> </strong></font></p><p ><font face="Delivery, sans-serif">Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmes and identify process gaps to create a more seamless operations whilst managing counselling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sections of the CS Dept.</font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Tasks:</strong></font></p><p ><font face="Delivery, sans-serif"><u>Customer Service Senior Management (CS Section Managers)</u></font></p><p ><font face="Delivery, sans-serif">• Ensure relevant skills and competencies in each customer service section are up to date and CS personnel are effectively trained to an acceptable standard to achieve service excellence. </font></p><p ><font face="Delivery, sans-serif">• Work with the CS Section managers to provide coaching and training to customer service staff with the objective of upgrading their skills level</font></p><p ><font face="Delivery, sans-serif">• Assist the CS Section managers in the administration and monitoring of the quality.</font></p><p ><font face="Delivery, sans-serif">• Support in conducting audits in the function to ensure the achievement and maintenance of service quality and Centre of excellence (COE) objectives.</font></p><p ><font face="Delivery, sans-serif">• Work closely with the CS Manager and CS Section managers on career progression planning for CS personnel. </font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Regional Office and Subfunction Managers</u></font></p><p ><font face="Delivery, sans-serif">• Work closely with RO’s Customer Service & Support Manager to implement regionally driven projects and initiatives in the country and identify areas or processes for service improvement and recommend specific CS-related improvement actions.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO to deploy a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmark against competitor performance in areas of the service delivery. </font></p><p ><font face="Delivery, sans-serif">• Ensure the analysis of service incidents and failures is carried out to surface trends in service gaps and process weaknesses in the Customer Service Dept or other interfacing functional departments (e.g. Hub, Gateway, Network, Contractors, etc.) that may impact service excellence </font></p><p ><font face="Delivery, sans-serif">• Work closely with CS Functional managers and supervisors to define post-training evaluation and coaching techniques to gauge training effectiveness, recommend changes where appropriate and identify strengths for reinforcement and weaknesses for further training.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO, First Choice & Cross Functional team to improve customer experience with the feedback received through different channels i.e. VOICE. Derive efficiency initiatives through feedbacks received from customers. </font></p><p ><font face="Delivery, sans-serif">• Work with HR T&D Manager to ensure appropriate external programs are planned for CS. </font></p><p ><font face="Delivery, sans-serif"><u><br></u></font></p><p ><font face="Delivery, sans-serif"><u>Training & Development Function</u></font></p><p ><font face="Delivery, sans-serif">• Conduct skills verification (tests) to ensure that relevant CS skills and competencies are current and effectively trained.</font></p><p ><font face="Delivery, sans-serif">• Ensure effective use of Workforce Management tool to produce and manage rosters, that provide optimum resources to cater to the incoming call volumes, ensure 24 hour cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.</font></p><p ><font face="Delivery, sans-serif">• Plan, design and develop training programs and materials (including Train-the-Trainer Training for CS Managers/Supervisors) or source external training to support outstanding Customer Service standards.</font></p><p ><font face="Delivery, sans-serif">• Ensure post-implementation review of processes and analysis of data is carried out to gauge – where applicable and feasible – the effectiveness of implemented programs.</font></p><p ><font face="Delivery, sans-serif">• Develop appropriate performance metrics for the evaluation of customer contact skills and competencies, which will facilitate the identification of CS-related training needs gaps.</font></p><p ><font face="Delivery, sans-serif">• Develop, maintain and update a comprehensive and effective internal training programme aligned to the CS department’s and company’s training objectives </font></p><p ><font face="Delivery, sans-serif">• Lead and provide clear objectives for the CS analyst in assigned tasks to facilitate the achievement of CSD departmental goals</font></p><p ><font face="Delivery, sans-serif">• Evaluate external training consultants on appropriate training for CS staff</font></p><p ><font face="Delivery, sans-serif">• Perform scheduled call monitoring and service audits to (via various contact media in the Customer Contact Centre) that CS personnel are continually working towards delighting customers through consistent and excellent service standards.</font></p><p ><font face="Delivery, sans-serif">• Coordinate and roll-out a specified number of CS Frontline Training for new recruits yearly</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Strategic Planning for Customer Service Development and Budget Compliance </u></font></p><p ><font face="Delivery, sans-serif">? Prepare the CS Training and Development Plan per AOP requirements and ensure the training and development needs of CS personnel reflect business imperatives.</font></p><p ><font face="Delivery, sans-serif">• Ensure that budgeted training man-days are met in accordance with overall organisation plan and schedule</font></p><p ><font face="Delivery, sans-serif">• Identify benchmarking exercises against competitor / cross-industry / network customer contact centres for CS Analyst to carry out such exercises to surface best demonstrated practices and explore the viability of implementing these with a cost-benefit analysis and a business case justification. </font></p><p ><font face="Delivery, sans-serif">• Implementation of corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Information Management</u></font></p><p ><font face="Delivery, sans-serif">• Guide on the construction of a database on employee training for the CS department and ensure that training records are maintained and updated promptly with a monthly summary report submitted to the CS Manager.</font></p><p ><font face="Delivery, sans-serif">• Ensure that CS Analyst maintain and update documented work procedures and instructions to reflect the latest and accurate information and that current practice reflect specified procedures.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Profile:</strong></font></p><p ><font face="Delivery, sans-serif">• Presentation skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Facilitation and training skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Customer-facing and interaction skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Word, Excel, PowerPoint, etc.) (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, CTI, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (good working knowledge)</font></p><p ><font face="Delivery, sans-serif">• Software skills (MS Power tools, DHL Systems) (preferable)</font></p><p ><font face="Delivery, sans-serif">• Communication skills, spoken and written (excellent)</font></p><p ><font face="Delivery, sans-serif">• Negotiation and interpersonal skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Leadership skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Analytical, organizational and motivational skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Project Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• People Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Our Offer:</strong></font></p><p ><font face="Delivery, sans-serif">• Strong career support in an international environment.</font></p><p ><font face="Delivery, sans-serif">• Great culture and colleagues.</font></p><p ><font face="Delivery, sans-serif">• Multifarious benefit programm.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</font></p><p ><font face="Delivery, sans-serif"> </font></p><p ><font face="Delivery, sans-serif">We look forward to receiving your application!</font></p><p ><font face="Delivery, sans-serif"> </font></p><div><font face="Delivery, sans-serif"><br></font></div></div></div>