وظائف مساعد مدير مطعم في السعودية

<h3 >About Mastercard and the Opportunity</h3> <p >Mastercard is a global technology company in the payments industry, powering economies and empowering people across more than 210 countries and territories. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. We are seeking a <strong >Director - SME Sales Specialist</strong> to join our team in Saudi Arabia, based in a hybrid Riyadh/Jeddah location.</p> <h3 >Role Purpose and Context</h3> <p >The Director - SME Sales Specialist for Saudi Arabia reports to the SME Head of Commercialization, East &amp; West Arabia. This full-time role is central to driving growth strategies within the Small and Medium-sized Enterprises (SME) segment. It requires a strategic, consultative mindset and the ability to operate credibly as a trusted advisor to clients, combining high-level thinking with strong execution discipline.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead the development and execution of SME growth strategies by combining sales leadership with strategic advisory support, helping clients identify opportunities and unlock revenue.</li> <li >Build and manage a strong pipeline while engaging clients through a hands-on, consultative approach, including on-site interactions and solution positioning.</li> <li >Identify, originate, and convert new business opportunities, develop SME ecosystem plays, and drive the commercialization of signed deals to deliver measurable revenue outcomes.</li> <li >Contribute to achieving SME P&amp;L objectives across key customers and broadly in Saudi Arabia, supporting broader regional expert sales priorities.</li> <li >Identify product, proposition, and business innovation opportunities across SME payment segments.</li> <li >Provide subject matter expertise and advisory leadership, working closely with clients and internal stakeholders to diagnose needs and lead end-to-end execution.</li> <li >Lead, coach, and develop a high-performing team culture that promotes accountability, collaboration, strong execution, and continuous improvement.</li> </ul> <h3 >Candidate Profile</h3> <p >The successful candidate will demonstrate a strategic and consultative mindset, capable of serving as a trusted advisor to clients. This involves combining high-level strategic thinking with strong execution discipline to effectively address client business challenges and drive profitability through tailored solutions. The role requires proactive engagement with both financial and non-financial institution partners.</p> <h3 >Corporate Security Responsibility</h3> <p >All activities involving access to Mastercard assets, information, and networks carry inherent risk. Therefore, every individual working for, or on behalf of, Mastercard is responsible for information security and must:</p> <ul > <li >Abide by Mastercard’s security policies and practices.</li> <li >Ensure the confidentiality and integrity of the information being accessed.</li> <li >Report any suspected information security violation or breach.</li> <li >Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li> </ul> <h3 >Work Arrangement</h3> <p >This is a full-time position operating under a hybrid work model, based in Riyadh and Jeddah, Saudi Arabia.</p>

<p>Own and operate the end-to-end Change Management process in alignment with ITIL best practices and organizational policy. Chair and facilitate the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, ensuring effective risk assessment and authorization of changes. Review, evaluate, and approve or reject Request for Change (RFC) submissions based on risk, impact, and resource availability. Maintain the Change Schedule (Forward Schedule of Change u2014 FSC) and coordinate change windows with operational teams. Assess the risk and business impact of proposed changes, ensuring appropriate mitigation strategies and rollback plans are in place. Identify conflicts, dependencies, and potential clashes between concurrent changes across infrastructure, applications, and services. Ensure changes align with organizational risk appetite and regulatory obligations. Communicate approved changes and their impact to all relevant stakeholders in a timely and clear manner. Act as the primary liaison between technical teams and business units during planned changes, upgrades, and service windows. Produce clear, concise Change Management reports and post-implementation reviews (PIRs) for leadership. Define, maintain, and continuously improve Change Management policies, processes, procedures, and templates. Ensure all change activities are properly documented, auditable, and compliant with governance and regulatory requirements. Identify and remediate unauthorized changes (change without authorization u2014 CWA) and enforce process adherence. Collaborate with Incident and Problem Management to identify change-related incidents and prevent recurrence. Administer and optimize the Change Management module within the ITSM platform (e.g., ServiceNow, Jira SM, BMC Remedy). Produce KPI dashboards, trend analysis, and SLA performance reports for senior management. Drive automation and adoption of pre-approved and standard change models to increase operational agility</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience). Minimum 4u20136 years of experience in IT Service Management, with at least 2 years in a dedicated Change Management role. ITIL Foundation certification (v3 or v4) mandatory; ITIL Change Management Practitioner or Managing Professional strongly preferred. Proven experience chairing CAB meetings and managing complex, high-risk change processes. Strong proficiency with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy. Solid understanding of enterprise IT environments, including infrastructure, cloud, networking, and applications. Demonstrated ability to balance governance rigor with business agility in a fast-moving environment. Excellent communication, facilitation, and stakeholder management skills. ITIL 4 Managing Professional or Strategic Leader designation. Experience implementing Change Enablement in DevOps or CI/CD-driven environments. Familiarity with release management, deployment pipelines, and DevSecOps practices. Knowledge of regulatory frameworks such as ISO 20000, SOX, ISO 27001, or COBIT. Project Management certification (PMP, PRINCE2) is a plus.</p>

<p>Lead the identification, investigation, validation, and improvement of market quality concerns across the vehicle population. Act as the primary liaison between the field, dealer network, aftersales operations, engineering, and manufacturing quality teams to ensure timely detection of product quality issues, accurate root cause investigation, and implementation of corrective actions that improve product reliability, customer satisfaction, and brand reputation.</p><p><strong>Key Functional Responsibilities:</strong></p><ul><li>Establish and govern the end-to-end Field Quality Management process, ensuring timely detection, investigation, validation, escalation, containment, and resolution of market quality concerns.</li><li>Monitor field quality performance through warranty claims, customer complaints, technical cases, roadside assistance events, telematics data, dealer reports, and vehicle diagnostic information to identify emerging quality risks.</li><li>Lead field quality investigations to validate reported concerns, assess issue severity, determine affected populations, and establish symptom reproducibility.</li><li>Conduct detailed technical analysis using diagnostic tools, vehicle inspections, service records, failed part analysis, telematics data, and engineering information to identify root causes.</li><li>Lead cross-functional root cause investigations with Engineering, Manufacturing Quality, Supplier Quality, Product Development, Warranty, and Aftersales teams to drive permanent corrective actions.</li><li>Define field quality risk assessment methodologies, escalation criteria, and governance frameworks to ensure timely management visibility and decision-making.</li><li>Validate market quality concerns and prepare structured technical reports and recommendations for escalation to Engineering and Manufacturing Quality organizations.</li><li>Own the end-to-end lifecycle of recall campaigns, service campaigns, technical actions, product updates, and field corrective actions from issue identification through final closure.</li><li>Lead campaign planning and readiness activities, including repair strategy development, technical instructions, labor operations, parts requirements, dealer readiness, workforce capability, customer communication, and execution planning.</li><li>Establish campaign governance frameworks, KPIs, reporting structures, execution targets, and stakeholder alignment mechanisms to ensure effective campaign deployment.</li><li>Coordinate campaign execution across Aftersales, Engineering, Manufacturing, Supply Chain, Customer Experience, Contact Center, Legal, Regulatory Affairs, and Dealer Operations functions.</li><li>Monitor campaign completion rates, repair quality, customer response levels, population coverage, and execution effectiveness, implementing corrective actions to improve campaign performance and risk mitigation.</li><li>Develop executive-level reporting and dashboards providing visibility on quality trends, campaign progress, vehicle population exposure, safety risks, completion performance, and corrective action effectiveness.</li><li>Verify effectiveness of implemented countermeasures and corrective actions through post-implementation monitoring, field validation activities, and quality performance tracking.</li><li>Drive continuous quality improvement initiatives by converting field learning, campaign outcomes, warranty trends, and quality investigations into sustainable product, process, and customer experience improvements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Job Requirement:</strong></p><ul><li>Bachelor s Degree in Mechanical Engineering, Automotive Engineering, Electrical Engineering, Mechatronics Engineering, or related discipline.</li><li>10 years of automotive technical, quality, engineering, warranty, diagnostics, or field quality experience and Experience within OEM, automotive manufacturer, distributor, or engineering environments.</li></ul>

<p><b>Job Objectives</b></p><p><br></p><p>As a key communication bridge between BYD and its Saudi importers, this position aims not only to ensure the achievement of annual sales targets but also to deeply empower importer partners. Core objectives include:</p><p><br></p><p>1. Achieve dual growth in both wholesale and retail: Ensure that vehicles are not only successfully sold to importers, but also efficiently delivered to end customers.</p><p><br></p><p>2. Optimize channel operation efficiency: Penetrate the entire sales funnel from lead to delivery to improve conversion rates.</p><p><br></p><p>3. Maintain healthy inventory: Monitor inventory turnover to prevent imbalances in vehicle model structure or inventory backlog.</p><p><br></p><p>4. Increase brand market share: Ensure growth and maintain a leading position through precise competitor benchmarking and promotional strategies.</p><p><br></p><p>Core Responsibilities</p><p><br></p><p>1. Digital monitoring and analysis of the entire sales chain</p><p><br></p><p>• Responsible for summarizing and conducting in-depth analysis of daily sales reports from multiple dimensions, with granularity extending to stores, vehicle models (Trim), purchase methods, and various stages and time points in the customer journey.</p><p><br></p><p>• Focus on monitoring the entire "Leads-to-Order-to-Delivery" process, identify business bottlenecks through OTD efficiency analysis, and drive importers to collaboratively resolve them.</p><p><br></p><p>2. Purchase Order and Delivery Management</p><p><br></p><p>• Based on annual targets, guide the order placement schedule of distributors to ensure they complete purchase orders on time and in the required quantities, and receive timely payments.</p><p><br></p><p>• Coordinate with relevant internal departments to resolve various issues in the process of selling vehicles to importers, and ensure that vehicles are delivered to the importer's designated location on time.</p><p><br></p><p>3. 3+3 Rolling Forecasting and Pipeline Management</p><p><br></p><p>• Strictly implement the 3+3 rolling forecasting mechanism and regularly review future demand plans with importers.</p><p><br></p><p>• Ensure the sufficiency and accuracy of future order pipelines to provide a reliable basis for supply chain and capacity allocation.</p><p><br></p><p>4. Joint promotion strategy planning and execution</p><p><br></p><p>• Based on market trends and data analysis, collaborate with importers to design competitive promotional programs.</p><p><br></p><p>• Responsible for real-time tracking and review of promotional effectiveness, and adjusting sales strategies based on dynamic sales data.</p><p><br></p><p>5. Sales Gap Diagnosis and Performance Improvement</p><p><br></p><p>• Proactively identify gaps between sales progress and targets, and develop and lead the implementation of specific improvement plans.</p><p><br></p><p>• Organize regular sales-related meetings to help the importer team resolve practical implementation issues and monitor progress and results.</p><p><br></p><p>6. Competitor dynamics and channel insights</p><p><br></p><p>• Continuously track competitors' price changes, business policies, and marketing strategies, and provide forward-looking benchmarking reports.</p><p><br></p><p>• Conduct in-depth research on the performance of local channels in Saudi Arabia to provide decision-making support for BYD's pricing system and product layout in the region.</p>

<p><span><strong>Role Summary:</strong></span></p>

We are looking for a Director of Program Strategy to lead the HR strategy and transformation agenda. You will set direction for high-priority people programs, connect executive vision to execution, and drive HR outcomes across the organization. What you will do:Own the HR strategy and transformation program portfolio from design to delivery Translate the people strategy into clear, executable roadmaps and governance Set priorities and align HR functions with business leadership Direct measurable outcomes across talent, workforce, and organizational effectiveness Advise and report to executive leadership on program value and benefits What you bring:10 or more years in HR, including HR strategy or transformation program leadership Proven experience directing initiatives such as operating model redesign, workforce planning, or HR digitization Strong strategic thinking, executive stakeholder management, and leadership skills Deep grounding in core HR domains (talent, organizational design, total rewards, or workforce planning) Certification such as SHRM-SCP, CIPD Level 7, PgMP, or MSP is preferred