وظائف مدير مكتب - الرياض السعودية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><b>Company:</b>Qualcomm Middle East Information Technology Company LLC<br><b>Job Area:</b>Information Technology Group, Information Technology Group &gt; Cyber Security Engineering<br><p><u><b>General Summary:</b></u></p><br><br><p><u><b>About the role</b></u></p><br><br><br><p><b>We are a collaborative team</b><br>We are always learning, sharing, and researching. You will work with engineers and business stakeholders across the company to secure complex infrastructure and applications. You will need communication, analytical, and interpersonal skills, and the ability to learn and grow in a rapidly evolving environment. We welcome candidates who are passionate about cybersecurity and eager to learn and grow as engineers on our team. At Qualcomm, we are committed to fostering a culture of innovation. We value collaboration, creativity, and the power of diverging viewpoints. A significant part of our success as a company comes from our ability to collaborate effectively, analyze complex problems, identify potential solutions, and ultimately converge on a winning strategy. This collective buy-in fosters incredible teamwork and drives our achievements.</p><br><br><br><p>Join us and be part of a team dedicated to pushing the boundaries of technology and making a positive impact on the world.</p><br><br><br><br><p><b>We are looking for motivated people</b><br>We are looking for those who have experience in the areas listed, but even more importantly a strong desire to learn and grow as a Cybersecurity Sr. Staff and team player. At this level, we are committed to help provide training opportunities to acclimate new employees to how Qualcomm’s cybersecurity team operates.</p><br><br><br><p><b><u>You must have 10+ years of Cyber Security experience</u></b></p><br><br><br><p><b>Preferred Qualifications</b></p><br><br><p>Qualcomm values people from all walks of life and backgrounds. We understand not everyone will meet all the qualifications below on day one. That's okay! If you’re passionate about technology and want to grow your skills, if you cover even some of these preferences - we encourage you to apply.</p><br><br><ul><li>10+ years of cybersecurity-relevant work experience&nbsp;with a Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.</li><li>Familiarity with Programming Language such as C, C++, Java, Python, etc.</li><li>1+ year in a technical leadership role with or without direct reports.&nbsp;</li><li>1+ year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).</li><li>Cybersecurity-relevant certifications.</li><li>Fluency in Arabic</li></ul><br><p><b><u>Principal Duties and Responsibilities:</u></b></p><br><br><ul><li>Serve as the technical security lead for large datacenter and sovereign AI deployments, applying deep expertise in areas such as cryptography, key management, and secure architecture to drive programs to completion.</li><li>Design and operationalize Infrastructure Identity &amp; PKI, producing detailed runbooks for operations to maintain end-to-end mTLS, manage certificate lifecycles, and secure private keys and secrets using a KMS as required.</li><li>Own perimeter security architecture and hands-on firewall operations, configuring and managing next-generation firewalls (e.g., Palo Alto, Fortinet) to enforce customer-driven ingress/egress policies and secure cluster boundaries.</li><li>Lead Data Sovereignty &amp; Compliance assurance, auditing system architecture against applicable regulatory, cybersecurity, and data protection frameworks (e.g., KSA NCA ECC, Cloud Cybersecurity Controls (CCC), and PDPL) to ensure sovereign AI data remains resident, controlled, and protected within datacenter boundaries.</li><li>Architect storage security controls in collaboration with operations, implementing encryption at rest and strict NFS/S3 access controls on VAST/DDN platforms to safeguard training data, model weights, and sensitive assets.</li><li>Define Kubernetes &amp; container security posture with software teams, establishing cluster security policies and enforcing pod security standards to isolate inference workloads.</li><li>Drive vulnerability management across the inference software stack, partnering with engineering teams to implement scanning, prioritization, and remediation of critical CVEs, and tracking fixes through closure.</li><li>Lead Security Incident Response activities, acting as the primary escalation point for the Managed Security Service Provider (MSP), coordinating investigation, containment, remediation, and post-incident root cause analysis for security events.</li><li>Lead security architecture reviews and root cause analyses, producing actionable findings and updates for senior leadership (e.g., Sr. Director+), and reviewing technical documentation and security architecture diagrams before publication to ensure accuracy and completeness.</li><li>Design and enforce identity and access management controls across infrastructure and platforms, including user, service account, and workload identities. Implement least-privilege access, role-based access control, and privileged access management to isolate tenants and protect sensitive systems.</li><li>Perform threat modeling and abuse case analysis for infrastructure, platform, and AI systems to identify attack paths, validate security assumptions, and inform architecture decisions and risk mitigations early in the design process</li><li>Proactively identify and prioritize complex security risks across systems and dependencies, working cross-functionally to execute mitigations, resolve escalations impacting customers/stakeholders, and continuously strengthen defenses against emerging attack trends.</li><li>Provide KSA on-site security leadership, interface directly with Humain’s security teams, participate in joint compliance audits, support incident response, and ensure deployments meet regional sovereign AI security mandates.</li></ul><br><br><br><p><b><u>What's on Offer</u></b></p><br><br><p>Apart from working with great people, we offer the below:</p><br><br><ul><li><p>Salary including housing &amp; transport allowance</p><br><br></li><li><p>Stock (RSU's) and performance related bonus</p><br><br></li><li><p>16 weeks fully paid Maternity Leave</p><br><br></li><li><p>6 weeks fully paid Paternity Leave</p><br><br></li><li><p>Employee stock purchase scheme</p><br><br></li><li><p>Child Education Allowance</p><br><br></li><li><p>Relocation and immigration support (if needed)</p><br><br></li><li><p>Life and Medical Insurance</p><br><br></li><li><p>Live+ Well Reimbursement for health and recreational membership fees</p><br><br></li></ul><br><p><u><b>Minimum Qualifications:</b></u></p><br><br>• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of cybersecurity-relevant work experience.<br> OR <br>High school diploma or equivalent and 6+ years of cybersecurity-relevant work experience.<br><br><br><br><br><p><span>*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.</span></p><br><br><br><p><span>Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail&nbsp;</span><span>disability-accomodations@qualcomm.com</span><span>&nbsp;or call Qualcomm's toll-free number found&nbsp;</span>here<span>. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).</span></p><br><br><br><br><br><p><span>Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.</span></p><br><br><br><p><b>To all Staffing and Recruiting Agencies</b>:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>resumes/applications.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><br><p><span>If you would like more information about this role, please contact </span>Qualcomm Careers<span>.</span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.<br>Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.<br>Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.</p><br><br><br><br><br><br><p><b>Job Purpose</b></p><br><br><p>Accountable for growing Haleon Saudi Arabia’s Expert business sales and impact by establishing a very efficient and strong go to market model, leveraging digital capabilities, strengthening HCP and DHCP pharmacist recommendation, advocacy and engagement for Haleon brands. The role leads the Saudi Expert strategy and execution agenda across sales, tender participation, medical detailing, expert marketing, omnichannel activations, KOL engagement, scientific education, field force effectiveness and compliant third-party interactions. The role ensures local execution is aligned with Haleon global guidelines, regional priorities, Saudi regulatory requirements and the highest standards of governance, compliance and business integrity.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li><p>Develop and execute the Saudi Expert strategy to increase sales in health care institutions (including tenders), HCP/DHCP prescription, recommendation and pharmacist advocacy for Haleon brands, ensuring strong linkage to commercial priorities, brand strategies and local market opportunities.</p><br><br></li><li><p>Drive expert marketing plans through effective allocation of budget and resources across face-to-face detailing, sampling, HCP/HCO meetings, scientific conferences, medical education, audio-visual activities, digital medical activations and omnichannel engagement.</p><br><br></li><li><p>Lead medical detailing strategy, including field force sizing, geographic deployment, customer targeting, coverage, frequency, workload, call quality, KPIs, productivity and field force optimization in line with global guidance and regional strategic priorities.</p><br><br></li><li><p>Translate global and regional Expert practices into Saudi-specific operating plans, ensuring strong adaptation to local customer needs, regulatory expectations, marketplace dynamics and Haleon ways of working.</p><br><br></li><li><p>Lead, coach and develop Expert team members and people managers, including selection, onboarding, retention, performance management, capability building, coaching, tactical planning and continuous motivation of teams.</p><br><br></li><li><p>Collaborate with HR to build reward, recognition, learning and development plans for the Expert team, including incentive principles, recognition programs, capability curricula, role expansion and career development opportunities.</p><br><br></li><li><p>Drive best-in-class risk management and governance processes, including SOP adherence, internal monitoring, decision-making controls and proactive identification and mitigation of risks linked to interactions with HCPs, HCOs, medical associations, government officials, dental schools and pharmacists.</p><br><br></li><li><p>Work closely with Marketing, Medical, Regulatory, Commercial Excellence, Sales, Supply and Regional/Global Expert teams to convert the broader Expert strategy into clear local execution plans, priorities and measurable outcomes.</p><br><br></li><li><p>Lead pre-launch Expert and medical detailing plans for innovations in partnership with local and regional commercial teams, ensuring launch readiness, customer engagement plans and compliant educational materials.</p><br><br></li><li><p>Build and manage HCP/DHCP endorsement programs, including database quality, customer segmentation, reporting, validation, speaker engagement, sponsorships, disease awareness campaigns, digital expert activation, clinic branding and sampling excellence.</p><br><br></li><li><p>Manage third-party and outsourced Expert-related arrangements in partnership with Legal, Procurement, Compliance and HR, including contracts, payment terms, communication standards, training, code of conduct, ABAC requirements and performance delivery.</p><br><br></li><li><p>Oversee agency and supplier interactions for Expert marketing activities, including campaign design, medical detailing toolkits, brand-related expert materials, approvals and compliance with Haleon policies and Saudi regulatory requirements.</p><br><br></li><li><p>Shape and accelerate Expert omnichannel engagement in Saudi Arabia, ensuring coordination with regional/global direction and effective integration of digital capabilities, data, CRM/SFA insights and field execution.</p><br><br></li><li><p>Provide clear business updates, insights and recommendations to the Saudi Leadership Team on Expert performance, opportunities, risks, competitive intelligence and actions required to accelerate growth.</p><br><br></li></ul><br><br><p><b>Qualifications &amp; Skills</b></p><br><br><ul><li><p>Generally 7–10 years of experience in Pharma, Consumer Health or a relevant healthcare/commercial environment, with significant experience in Expert Marketing, Medical Detailing, Sales or Commercial Management.</p><br><br></li><li><p>Strong previous experience leading or working closely with an Expert / Medical Detailing function, ideally in Saudi Arabia or the broader GCC / Middle East region.</p><br><br></li><li><p>Extensive knowledge of global and regional Expert practices, including HCP/DHCP engagement models, field force effectiveness, expert marketing activation, omnichannel expert engagement, KOL management, scientific education and compliant recommendation-building approaches.</p><br><br></li><li><p>University degree in Pharmacy, Veterinary Medicine, Sciences, Business, Marketing or a related field. MBA or Master’s degree is a plus.</p><br><br></li><li><p>Strong commercial business acumen with the ability to connect Expert strategies to sales, market share, recommendation share and brand growth outcomes.</p><br><br></li><li><p>Strong understanding of Saudi healthcare, pharmacy, HCP/DHCP and regulatory environment is highly preferred.</p><br><br></li><li><p>Excellent communication, negotiation, stakeholder management and influencing skills across internal and external stakeholders.</p><br><br></li><li><p>Strong knowledge of Expert Marketing, Business Management, Field Force Effectiveness and customer engagement excellence.</p><br><br></li><li><p>High interpersonal effectiveness, with the ability to build trust, collaborate across boundaries and lead through influence.</p><br><br></li><li><p>Strategic agility with strong execution discipline, analytical thinking and ability to convert insights into practical action plans.</p><br><br></li><li><p>Strong people leadership capability, including coaching, feedback, talent development, performance management and motivation of teams.</p><br><br></li><li><p>High standards of compliance, governance and integrity, with strong understanding of responsible engagement with HCPs, HCOs, suppliers and third parties.</p><br><br></li></ul><br><p><b>Key Success Measures</b></p><br><br><ul><li><p>Growth in Sales, Expert-driven recommendation, prescription and advocacy KPIs for priority Haleon brands.</p><br><br></li><li><p>Improved field force productivity, coverage, frequency, call quality and customer engagement outcomes.</p><br><br></li><li><p>Strong execution of local Expert priorities aligned with global and regional direction.</p><br><br></li><li><p>High-quality, compliant and timely delivery of expert marketing activations, scientific education and KOL engagement.</p><br><br></li><li><p>Improved team capability, engagement, retention and leadership strength within the Saudi Expert organization.</p><br><br></li><li><p>Robust governance, risk management and adherence to Haleon policies, ABAC standards and Saudi regulatory requirements.</p><br><br></li></ul><br><p><b>Haleon Behaviours &amp; Leadership Expectations</b></p><br><br><ul><li><p>Act with integrity and consistent role model Haleon values and behaviours.</p><br><br></li><li><p>Focus on delivering everyday health with humanity for Saudi consumers and healthcare professionals.</p><br><br></li><li><p>Build strong partnerships across local, regional and global teams, creating clarity, ownership and shared accountability.</p><br><br></li><li><p>Lead with curiosity, external focus, data-driven decision-making and continuous improvement mindset.</p><br><br></li><li><p>Create a motivating, inclusive and performance-oriented team environment with strong coaching and psychological safety.</p><br><br></li></ul><br><br><br><p>&nbsp;<span><b><span>Job Posting End Date</span></b></span></p><br><br><br><br>2026-07-30<br><br><br><span><b>Equal Opportunities</b></span><p>Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. <br>During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.&nbsp; <br>The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.</p><br><br><br><br><br><span><b><span>Adjustment or Accommodations Request</span></b></span><p>If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.&nbsp;</p><br><br><br><br><br><span><b><span>Note to candidates</span></b></span><p>The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Proactively cultivates relationships with customers and uses Microsoft sales strategies to establish alignment and secure buy in and execution. Proactively develops a comprehensive understanding of customer's needs and strategies, priorities, and industry direction. Leads digital transformation to drive business outcomes and create business value for customers. Develops and oversees the execution of account plans to ensure engagements yield high volume sales for both Microsoft and the customer. Thinks strategically about account planning, setting standards and priorities, outlining where to and how to invest resources. Oversees a complex accounts and leads planning and prioritization efforts to ensure appropriate responses to account needs. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Leverages key executive relationships to build trust with the customer organization. Leverages best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes. Develops and implements plans for maximizing upselling/cross-selling opportunities in certain accounts. Proactively coordinates with network of industry experts to build strong knowledge of the industry and the competitive landscape.</p><br><br><br><b>Responsibilities</b><br>Account Management<br>Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.<br><br>Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.<br><br>Expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners’ sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.<br><br>Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.<br><br><br>Customer Engagement<br>Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening.<br><br>Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan.<br><br>Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry.<br><br><br>Industry Knowledge<br>If aligned by industry, exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape. Leverages their depth of industry knowledge to position Solution Area technology in industry context. Demonstrated ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.<br><br><br>Sales Excellence<br>Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.<br><br>Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies.<br><br>Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization.<br><br>Engages decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.<br><br>Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.<br><br><br><br><b>Qualifications</b><br><p>Required/minimum qualifications</p><br>Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.<br>Additional or preferred qualifications<br>Master's Degree in Business Administration AND 8+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 12+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.<br>5+ years account management experience OR equivalent.<br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>