متسوق خفي - مكة السعودية

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Al Mataem International and the Role</h3> <p style="margin:0 0 12px; ************;">Al Mataem International, a growing multi-brand restaurant group operating under Zad Holding, is seeking a <strong style="font-weight:700;">Training Manager</strong> to join its team. This full-time position is based in Jeddah, Makkah, Saudi Arabia, and is crucial for maintaining high operational standards across the company's expanding restaurant portfolio.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Purpose and Impact</h3> <p style="margin:0 0 12px; ************;">The Training Manager will be responsible for establishing and leading the training framework that supports new hires and ensures the successful launch of new branches. This role directly contributes to the guest experience by developing confident, standard-ready teams and is integral to the group's ongoing expansion across the Kingdom of Saudi Arabia.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Design and implement comprehensive onboarding and role-based training programs for both front-of-house and back-of-house teams.</li> <li style="margin:0 0 6px;">Develop and maintain Standard Operating Procedure (SOP)-based training materials and certification processes.</li> <li style="margin:0 0 6px;">Manage and execute all training activities for new branch openings, ensuring full staffing and operational readiness.</li> <li style="margin:0 0 6px;">Analyze insights from mystery shopper reports and customer complaints to create targeted, practical training interventions.</li> <li style="margin:0 0 6px;">Track and report on training completion rates, certification status, and the overall impact of training initiatives to the Head of Restaurants.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Requirements</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A proven record of 5-10 years in developing training programs and supporting new branch openings, preferably within the restaurant or hospitality sector.</li> <li style="margin:0 0 6px;">Demonstrated strong facilitation and coaching skills.</li> <li style="margin:0 0 6px;">Ability to be based in, or relocate to, Jeddah, Makkah, Saudi Arabia.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Location and Travel</h3> <p style="margin:0 0 12px; ************;">The primary work location for this role is Jeddah, Makkah, Saudi Arabia. The position requires regular travel to Riyadh to support training initiatives and new restaurant openings.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Candidates who meet the above requirements are invited to apply for this full-time position with Al Mataem International.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About Zad Holding and Al Mataem International</h3> <p style="margin:0 0 12px; ************;">Zad Holding is seeking a <strong style="font-weight:700;">Guest Experience Specialist</strong> to join Al Mataem International, a growing multi-brand restaurant group expanding across Saudi Arabia. This full-time position is based in Makkah, with operations spanning Jeddah, Makkah, and Riyadh.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Guest Experience Specialist is responsible for managing and enhancing the guest journey across all restaurant brands. This role focuses on maintaining high service standards, addressing guest feedback effectively, and translating insights into operational improvements to protect brand ratings and ensure guest satisfaction.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Own the end-to-end guest journey and service standards across all branches.</li> <li style="margin:0 0 6px;">Manage guest reviews and complaints across platforms such as Google, delivery applications, and social media, ensuring timely resolution.</li> <li style="margin:0 0 6px;">Implement and oversee the mystery shopper and experience audit programs, driving necessary improvements based on findings.</li> <li style="margin:0 0 6px;">Convert guest feedback into actionable insights for the Operations, Brand, and Training departments.</li> <li style="margin:0 0 6px;">Develop and maintain the guest Customer Relationship Management (CRM) system, capturing preferences, special occasions, and visit history.</li> <li style="margin:0 0 6px;">Collaborate with the Marketing team to run loyalty programs and targeted campaigns aimed at increasing guest retention and repeat visits.</li> <li style="margin:0 0 6px;">Report on rating trends, resolution rates, and audit scores to the Head of Restaurants.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Qualifications and Experience</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">0-1 years of experience in a relevant field.</li> <li style="margin:0 0 6px;">Demonstrated ability to improve review ratings and resolve guest complaints effectively.</li> <li style="margin:0 0 6px;">Familiarity with review platforms, delivery applications, and CRM tools.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Desired Skills and Attributes</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">A natural instinct for hospitality and guest service.</li> <li style="margin:0 0 6px;">Ability to remain calm and effective under pressure.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Commitment to Saudization</h3> <p style="margin:0 0 12px; ************;">This role is part of our commitment to Saudization. We encourage Saudi national talent to apply, offering an opportunity to contribute to shaping the guest experience within a growing restaurant group, with significant ownership and potential for career development.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About GRG and the Role</h3> <p style="margin:0 0 12px; ************;">GRG, a market-leading FMCG business in the Kingdom of Saudi Arabia, holds a significant portfolio of household brands. As digital commerce continues to reshape consumer shopping behaviors, the company is seeking a <strong style="font-weight:700;">Head of E-commerce</strong> to lead its next phase of growth. This is a <strong style="font-weight:700;">full-time position</strong> based in <strong style="font-weight:700;">Jeddah, Makkah, Saudi Arabia</strong>.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Role Overview</h3> <p style="margin:0 0 12px; ************;">The Head of E-commerce will be instrumental in defining the digital commerce strategy and driving one of the company's fastest-growing channels. This role involves influencing business decisions at the highest level and leading initiatives to achieve sustainable and profitable growth within the digital landscape.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Primary Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Define and implement the overall digital commerce strategy for the business.</li> <li style="margin:0 0 6px;">Manage and cultivate relationships with major online retailers and marketplaces across Saudi Arabia.</li> <li style="margin:0 0 6px;">Lead and develop a high-performing team focused on delivering consistent, profitable growth.</li> <li style="margin:0 0 6px;">Balance retailer partnerships, category growth, investment strategies, profitability targets, and shopper experience to achieve strong business outcomes.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Experience</h3> <p style="margin:0 0 12px; ************;">Candidates must possess <strong style="font-weight:700;">over 10 years of experience</strong> in e-commerce leadership roles. The position requires a proven ability to combine commercial acumen with digital expertise, demonstrating a track record of driving growth in a competitive market.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Work Environment</h3> <p style="margin:0 0 12px; ************;">This is a full-time role within a dynamic FMCG environment. The successful candidate will operate from the company's offices in Jeddah, Makkah, Saudi Arabia, contributing to a team focused on innovation and market leadership.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Application Process</h3> <p style="margin:0 0 12px; ************;">Qualified candidates are invited to submit their applications. Further details regarding the selection process will be communicated directly to those who meet the specified requirements.</p>