متسوق خفي في السعودية

<h3 >About the Mystery Shopper Role</h3> <p >Advice hub is seeking <strong >Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 >Key Responsibilities</h3> <p >The primary responsibilities of a Mystery Shopper include:</p> <ul > <li >Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li >Assessing the complete service journey from a patient's perspective.</li> <li >Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 >Scope of Evaluation</h3> <p >The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul > <li >The appointment booking process and experience.</li> <li >Reception procedures and efficiency, including waiting times.</li> <li >The quality of interaction with nursing staff and the attending doctor.</li> <li >Clarity and comprehensibility of medical explanations provided by staff.</li> <li >The overall patient experience throughout the clinic visit.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for the Mystery Shopper role are required to have <strong >0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 >Required Locations</h3> <p >Mystery Shoppers are specifically required in the following cities: <strong >Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 >Opportunity Details</h3> <p >This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 >About the Mystery Shopper Role</h3> <p >Advice hub is seeking <strong >Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 >Key Responsibilities</h3> <p >The primary responsibilities of a Mystery Shopper include:</p> <ul > <li >Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li >Assessing the complete service journey from a patient's perspective.</li> <li >Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 >Scope of Evaluation</h3> <p >The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul > <li >The appointment booking process and experience.</li> <li >Reception procedures and efficiency, including waiting times.</li> <li >The quality of interaction with nursing staff and the attending doctor.</li> <li >Clarity and comprehensibility of medical explanations provided by staff.</li> <li >The overall patient experience throughout the clinic visit.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for the Mystery Shopper role are required to have <strong >0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 >Required Locations</h3> <p >Mystery Shoppers are specifically required in the following cities: <strong >Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 >Opportunity Details</h3> <p >This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h2 ><span lang="ar" dir="rtl">اعلان البنك السعودي الفرنسي عن وظيفة مدير تجربة العملاء (Manager Customer Experience)</span></h2><p ><span lang="ar" dir="rtl">المسؤولية عن تطوير وإدارة تقارير ورؤى تجربة العملاء داخل البنك، بما يشمل مؤشرات الأداء الداخلية وصوت العميل، وتحليل البيانات الخاصة برضا العملاء والأداء التشغيلي، وقيادة المبادرات التي تهدف إلى تحسين تجربة العملاء عبر جميع القنوات والقطاعات المصرفية.</span></p><h3 ><span lang="ar" dir="rtl">المهام والمسؤوليات الرئيسية</span></h3><ul><li><p ><span lang="ar" dir="rtl">إعداد وتطوير جميع تقارير وتحليلات تجربة العملاء المتعلقة بمؤشرات الأداء الداخلية وصوت العميل.</span></p></li><li><p ><span lang="ar" dir="rtl">بناء وإدارة لوحات معلومات وتجربة العملاء (Dashboards) بما يتناسب مع مختلف المستويات الإدارية داخل البنك.</span></p></li><li><p ><span lang="ar" dir="rtl">إجراء التحليلات والأبحاث اللازمة لقياس رضا العملاء واستخلاص الرؤى التشغيلية التي تدعم تحسين تجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">استخدام أدوات وتقنيات تحليل البيانات لإنشاء التقارير ولوحات المعلومات من الصفر.</span></p></li><li><p ><span lang="ar" dir="rtl">إدارة أنشطة أبحاث السوق وبرامج العميل الخفي (Mystery Shopping) لقطاعي الخدمات المصرفية للأفراد والشركات.</span></p></li><li><p ><span lang="ar" dir="rtl">تصميم الاستبيانات والاستطلاعات المناسبة لقياس تجربة العملاء عبر مختلف الشرائح والفئات المستهدفة.</span></p></li><li><p ><span lang="ar" dir="rtl">العمل كنقطة اتصال رئيسية لجميع سفراء تجربة العملاء داخل البنك، وضمان فهمهم وتنفيذهم لمسؤولياتهم.</span></p></li><li><p ><span lang="ar" dir="rtl">التنسيق مع الإدارات المختلفة لتطوير وتنفيذ المبادرات التي تساهم في تحسين تجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم وتنفيذ عمليات التغذية الراجعة المغلقة (Closed Loop Feedback) وإدارة التصعيدات المتعلقة بملاحظات العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">ضمان جودة واتساق التقارير والأبحاث ولوحات المعلومات الخاصة بتجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">الإشراف على تنفيذ جميع مبادرات وبرامج التغيير المتعلقة بتجربة العملاء داخل البنك.</span></p></li><li><p ><span lang="ar" dir="rtl">متابعة المبادرات الخاصة بتحسين تجربة العملاء عبر جميع القنوات المصرفية.</span></p></li><li><p ><span lang="ar" dir="rtl">ضمان الالتزام بالجداول الزمنية وتحقيق أهداف المشاريع والمبادرات.</span></p></li><li><p ><span lang="ar" dir="rtl">إزالة المعوقات التشغيلية أو تصعيدها إلى لجنة تجربة العملاء عند الحاجة.</span></p></li><li><p ><span lang="ar" dir="rtl">عرض تقدم المبادرات والبرامج في اجتماعات ومنتديات تجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">إعداد تقارير دورية للإدارة العليا حول أداء برامج تجربة العملاء وحالة المبادرات الجارية.</span></p></li><li><p ><span lang="ar" dir="rtl">تنسيق مبادرات تجربة العملاء في مختلف قطاعات الأعمال وقياس الأداء مقابل الأهداف المحددة.</span></p></li><li><p ><span lang="ar" dir="rtl">دعم عمليات المتابعة والتصعيد المتعلقة بملاحظات العملاء والتأكد من تنفيذ الإجراءات التصحيحية.</span></p></li><li><p ><span lang="ar" dir="rtl">مراجعة تقارير التواصل مع العملاء ودعم جلسات التوجيه والتدريب عند الحاجة.</span></p></li><li><p ><span lang="ar" dir="rtl">قيادة المبادرات المشتركة بين الإدارات المختلفة وتعزيز التعاون لتحقيق أهداف تجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">الإشراف على تطوير وتنفيذ برامج التدريب المتعلقة بتجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">تصميم وتنفيذ مبادرات تحفيزية لتعزيز ثقافة التركيز على العميل داخل البنك.</span></p></li><li><p ><span lang="ar" dir="rtl">التنسيق مع إدارة الموارد البشرية لإدراج مؤشرات تجربة العملاء ضمن البرامج التدريبية والتعريفية للموظفين الجدد.</span></p></li><li><p ><span lang="ar" dir="rtl">نشر قصص النجاح والتحديثات المتعلقة بمؤشرات تجربة العملاء وصافي نقاط التوصية (NPS).</span></p></li><li><p ><span lang="ar" dir="rtl">المساهمة في تطوير مهارات الموظفين من خلال البرامج التدريبية المتخصصة في تجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">إدارة الفريق من حيث التشغيل والتوجيه والتحفيز وتقييم الأداء.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المؤهلات والخبرات المطلوبة</span></h3><ul><li><p ><span lang="ar" dir="rtl">درجة البكالوريوس في إدارة الأعمال أو أي تخصص إداري ذي صلة.</span></p></li><li><p ><span lang="ar" dir="rtl">خبرة لا تقل عن 5 سنوات في مجال مشابه داخل القطاع المصرفي.</span></p></li><li><p ><span lang="ar" dir="rtl">تعد الخبرة المصرفية المباشرة ميزة إضافية.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المهارات والمعرفة المطلوبة</span></h3><ul><li><p ><span lang="ar" dir="rtl">فهم جيد لاستراتيجيات وأهداف تجربة العملاء.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات قوية في إدارة البرامج والمشاريع وتنظيم الأعمال.</span></p></li><li><p ><span lang="ar" dir="rtl">قدرات عالية في التواصل والتأثير وإدارة أصحاب المصلحة.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات تحليلية متقدمة وقدرة على تحويل البيانات إلى رؤى عملية.</span></p></li><li><p ><span lang="ar" dir="rtl">عقلية تعتمد على البيانات واتخاذ القرارات المبنية على التحليل.</span></p></li><li><p ><span lang="ar" dir="rtl">القدرة على إدارة الأولويات المتعددة بكفاءة.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات قوية في التخطيط والتنظيم والمتابعة.</span></p></li><li><p ><span lang="ar" dir="rtl">إجادة اللغة الإنجليزية تحدثاً وكتابة، وتعد اللغة العربية ميزة إضافية.</span></p></li><li><p ><span lang="ar" dir="rtl">تركيز عالٍ على العميل وشغف بتقديم تجربة عملاء متميزة.</span></p></li><li><p ><span lang="ar" dir="rtl">مستوى عالٍ من النزاهة المهنية والشخصية.</span></p></li><li><p ><span lang="ar" dir="rtl">مهارات تواصل ممتازة وروح المبادرة والعمل التعاوني.</span></p></li><li><p ><span lang="ar" dir="rtl">القدرة على قيادة التغيير وتحدي الأساليب التقليدية عند الحاجة.</span></p></li><li><p ><span lang="ar" dir="rtl">معرفة بأدوات تحليل البيانات ولوحات المعلومات مثل Tableau وPower BI.</span></p></li><li><p ><span lang="ar" dir="rtl">معرفة بأنظمة وأدوات قياس صوت العميل (VOC).</span></p></li><li><p ><span lang="ar" dir="rtl">إتقان برنامج Excel وبرنامج SPSS والأدوات التحليلية ذات الصلة.</span></p></li></ul>

المسمى الوظيفي: Quality Managerالموقع: الخبر / الرياضنبذة عن الوظيفة:مدير جودة يقود تجربة العميل وجودة المنتجات والالتزام التشغيلي عبر جميع فروع Opinion. سيكون مسؤولًا عن بناء وتطبيق معايير الجودة، مراقبة الأداء التشغيلي، رفع مستوى الخدمة، وضمان تقديم تجربة متسقة تعكس هوية العلامة التجارية في كل زيارة.المهام والمسؤوليات:• تطوير وتحديث معايير الجودة الخاصة بالمنتجات والخدمة والتشغيل.• تنفيذ جولات تفتيش دورية على الفروع والمطبخ المركزي.• مراقبة جودة المشروبات، الحلويات، الساندوتشات والعروض الموسمية.• قياس مستوى الالتزام بالوصفات والإجراءات التشغيلية المعتمدة.• متابعة تقييمات العملاء وتحليل الشكاوى واقتراح الحلول التصحيحية.• إعداد تقارير دورية للإدارة تتضمن نقاط القوة والفرص ومجالات التحسين.• تنفيذ زيارات العميل السري (Mystery Shopper) وتحليل النتائج.• تدريب الفرق التشغيلية على معايير الجودة والخدمة.• متابعة اشتراطات سلامة الغذاء والنظافة والصحة المهنية.• العمل مع فرق التشغيل والتدريب لتقليل الأخطاء والهدر وتحسين الكفاءة.• بناء مؤشرات أداء واضحة لقياس الجودة وتجربة العميل.المؤهلات المطلوبة:• خبرة لا تقل عن 3 سنوات في إدارة الجودة أو العمليات في قطاع المقاهي أو المطاعم.• معرفة قوية بأنظمة سلامة الغذاء والاشتراطات الصحية.• قدرة عالية على التحليل وإعداد التقارير.• مهارات قيادية ومتابعة ميدانية ممتازة.• إجادة استخدام Excel وأدوات إعداد التقارير.• الاستعداد للسفر بين الفروع عند الحاجة.مؤشرات الأداء الرئيسية (KPIs):• نسبة الالتزام بالمعايير التشغيلية.• تقييمات العملاء ومتوسط المراجعات.• معدل الشكاوى المتكررة.• نتائج زيارات الجودة والعميل السري.• نسبة الهدر والأخطاء التشغيلية.• سرعة إغلاق الملاحظات التصحيحية.

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About BARE International</h3> <p style="margin:0 0 12px; ************;">BARE International is a global leader in customer experience research, providing insights to prestigious brands worldwide. We are currently seeking individuals to join our network as a <strong style="font-weight:700;">Mystery Shopper</strong> or evaluator in <strong style="font-weight:700;">Tabuk, Saudi Arabia</strong>. This is a part-time opportunity for professionals with 5-10 years of experience.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">The Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">As a Mystery Shopper, you will be responsible for evaluating customer service and operational standards for various brands. This involves discreetly observing and assessing specific aspects of a business, then providing detailed, objective feedback. The role is designed for individuals who can maintain confidentiality and deliver accurate reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Register as a mystery shopper on the BARE International website.</li> <li style="margin:0 0 6px;">Review and select available evaluation projects from the online Job Board.</li> <li style="margin:0 0 6px;">Execute assigned evaluations in accordance with project guidelines.</li> <li style="margin:0 0 6px;">Prepare and submit comprehensive reports detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Engagement and Project Assignment</h3> <p style="margin:0 0 12px; ************;">Upon successful registration on the BARE International platform, you will gain access to available evaluations. Our scheduling team will contact registered evaluators to confirm account setup and offer upcoming projects in your local area. Shoppers have the flexibility to undertake multiple evaluations based on their availability and interest.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Compensation Details</h3> <p style="margin:0 0 12px; ************;">Compensation for Mystery Shopper assignments is project-based, with fees varying depending on the scope and complexity of each evaluation. Any approved reimbursements will also be provided. Payments, encompassing both shopper fees and reimbursements, are processed and disbursed during the month following the finalization of your submitted report.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Candidate Profile</h3> <p style="margin:0 0 12px; ************;">We are looking for individuals who are interested in becoming a mystery shopper or evaluator for prestigious brands. Successful candidates will be detail-oriented, reliable, and capable of following specific instructions to provide accurate feedback. A minimum of 5-10 years of experience is required for this role.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">About the Mystery Shopper Role</h3> <p style="margin:0 0 12px; ************;">Advice hub is seeking <strong style="font-weight:700;">Mystery Shoppers</strong> to contribute to a project focused on evaluating the quality of healthcare services within medical clinics. This full-time role involves conducting discreet visits to various clinics to assess the patient experience comprehensively. The position requires individuals with 0-1 years of experience who possess a keen eye for detail and a commitment to accurate reporting.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Key Responsibilities</h3> <p style="margin:0 0 12px; ************;">The primary responsibilities of a Mystery Shopper include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">Visiting medical clinics as a genuine patient to experience the service firsthand.</li> <li style="margin:0 0 6px;">Assessing the complete service journey from a patient's perspective.</li> <li style="margin:0 0 6px;">Filling out and submitting a structured report after each visit, detailing observations and findings.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Scope of Evaluation</h3> <p style="margin:0 0 12px; ************;">The assessment conducted by Mystery Shoppers will cover several critical aspects of the patient experience to ensure a thorough evaluation of service quality. These areas include:</p> <ul style="margin:0 0 12px; padding-inline-start:24px; list-style-type:disc; list-style-position:outside;"> <li style="margin:0 0 6px;">The appointment booking process and experience.</li> <li style="margin:0 0 6px;">Reception procedures and efficiency, including waiting times.</li> <li style="margin:0 0 6px;">The quality of interaction with nursing staff and the attending doctor.</li> <li style="margin:0 0 6px;">Clarity and comprehensibility of medical explanations provided by staff.</li> <li style="margin:0 0 6px;">The overall patient experience throughout the clinic visit.</li> </ul> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Qualifications and Experience</h3> <p style="margin:0 0 12px; ************;">Candidates for the Mystery Shopper role are required to have <strong style="font-weight:700;">0-1 years of relevant experience</strong>. Essential qualities for this position include strong observational skills, the ability to recall details accurately, and proficiency in completing structured reports.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Required Locations</h3> <p style="margin:0 0 12px; ************;">Mystery Shoppers are specifically required in the following cities: <strong style="font-weight:700;">Medina, Najran, Yanbu, Khamis Mushait, Abha, and Taif</strong>. Applicants should be based in or have convenient access to one of these specified locations.</p> <h3 style="font-size:18px; font-weight:700; margin:16px 0 8px;">Opportunity Details</h3> <p style="margin:0 0 12px; ************;">This full-time opportunity with Advice hub offers a chance to play a direct role in enhancing healthcare service quality. The salary for this position will be discussed during the interview process.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose The Sales &amp; Leasing Performance Unit (PU) is responsible for defining, governing and enabling best-practice Sales &amp; Leasing standards across Qiddiya.<br> The unit supports Sales &amp; Leasing Operations by developing and managing policies, procedures, standardized documents, templates, tools and performance frameworks that ensure consistency and scalability across asset classes.<br> It oversees Sales &amp; Leasing capability development through structured training frameworks and an online Sales &amp; Leasing training academy and governs the Sales &amp; Leasing customer journey in alignment with CRM, digital sales tools, experience center requirements and operational readiness.<br> The PU also provides market intelligence, benchmarking and performance insights to drive informed decision-making and continuous improvement within Sales &amp; Leasing.<br> The Manager - Performance Excellence is responsible for assuring, monitoring and diagnosing Sales &amp; Leasing performance across Qiddiya.<br> The role operates as part of the central Sales &amp; Leasing governance and enablement function and focuses on performance assurance, Quality Assurance / Quality Control (QA/QC), Mystery Shopper programs, performance monitoring and Root Cause Analysis (RCA).<br> The role provides objective performance diagnostics and risk visibility across all Sales &amp; Leasing asset classes (Residential, Retail, Office, and Land), ensuring performance issues are identified early and translated into governed corrective action requirements and continuous improvement inputs.<br> Role Description Core Accountabilities Performance Excellence Leadership &amp; Governance: Lead the Performance Excellence function for Sales &amp; Leasing as a core pillar of the central governance and enablement model.<br> Establish and maintain Sales &amp; Leasing performance assurance frameworks, methodologies and controls.<br> Act as the primary authority for Sales &amp; Leasing performance governance, assurance and control activities.<br> Quality Assurance / Quality Control (QA / QC): Design, implement and govern Sales &amp; Leasing QA / QC frameworks, including audits, evaluations, calibrations and scoring methodologies.<br> Ensure consistent application of QA / QC standards across Sales &amp; Leasing channels, asset classes and delivery models.<br> Review quality outcomes to identify systemic risks and performance gaps.<br> Mystery Shopper Program Governance: Own and govern the Sales &amp; Leasing Mystery Shopper program as an independent performance validation mechanism.<br> Define scenarios, evaluation criteria, scoring models and reporting standards aligned with Sales &amp; Leasing journeys and SOPs.<br> Ensure mystery shopper findings are integrated into performance diagnostics and improvement planning.<br> Performance Monitoring &amp; Diagnostics: Oversee Sales &amp; Leasing performance monitoring in collaboration with the Business Intelligence function.<br> Analyze QA / QC results, mystery shopper outcomes, KPIs, and VoC inputs to identify performance issues, risk areas, and control gaps.<br> Prepare structured performance diagnostic reports and insights for leadership review.<br> Root Cause Analysis (RCA) &amp; CAPA: Establish and govern structured Root Cause Analysis (RCA) methodologies for Sales &amp; Leasing performance issues.<br> Lead RCA activities to diagnose underlying causes of performance gaps, non-compliance, or quality failures.<br> Define Corrective and Preventive Action (CAPA) requirements and formally hand off improvement actions to the Continuous Improvement function.<br> Interface with Continuous Improvement: Provide clear, evidence-based improvement requirements to the Continuous Improvement function based on RCA outcomes.<br> Validate the effectiveness of implemented improvements through post-implementation performance assurance and re-validation.<br> Stakeholder Management &amp; Collaboration: Partner closely with Sales &amp; Leasing Operations, CX, CRM, Digital, Training, BI and VoC teams to ensure alignment between standards, performance expectations and execution.<br> Act as the escalation point for Sales &amp; Leasing performance, quality and compliance risks.<br> Team Leadership &amp; Development: Lead and develop the Performance Excellence team, including analysts, ensuring capability, accountability and consistent delivery.<br> Set priorities, allocate resources and ensure timely delivery of assurance and improvement activities.<br> Knowledge, Qualifications &amp; Skills required (must have to perform the role) Bachelor’s degree in business, Engineering, Quality, Operations, or a related discipline.<br> Minimum of 6 years of experience in Performance Excellence, Quality Assurance, Operational Excellence, or related domains, with at least 2-3 years in senior or managerial roles.<br> Strong expertise in QA / QC frameworks, performance monitoring, and diagnostic methodologies.<br> Proven ability to conduct and govern Root Cause Analysis and CAPA in complex operational environments.<br> Strong analytical, judgment and stakeholder management skills.<br> (advantageous) Master’s degree in business administration or a related field.<br> Professional certifications in Business Excellence, Quality, or Continuous Improvement.<br> Experience within Sales, Leasing, real estate, or customer‑facing operational environments.<br> Arabic language capability (written and spoken).<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Role Description</strong></p> <p><strong>Core Accountabilities</strong></p> <p><strong>Performance Excellence Leadership &amp; Governance:</strong><br> Lead the Performance Excellence function for Sales &amp; Leasing as a core pillar of the central governance and enablement model.</p> <p>Establish and maintain Sales &amp; Leasing performance assurance frameworks, methodologies and controls.</p> <p>Act as the primary authority for Sales &amp; Leasing performance governance, assurance and control activities.</p> <p><strong>Quality Assurance / Quality Control (QA / QC):</strong><br> Design, implement and govern Sales &amp; Leasing QA / QC frameworks, including audits, evaluations, calibrations and scoring methodologies.</p> <p>Ensure consistent application of QA / QC standards across Sales &amp; Leasing channels, asset classes and delivery models.</p> <p>Review quality outcomes to identify systemic risks and performance gaps.</p> <p><strong>Mystery Shopper Program Governance:</strong><br> Own and govern the Sales &amp; Leasing Mystery Shopper program as an independent performance validation mechanism.</p> <p>Define scenarios, evaluation criteria, scoring models and reporting standards aligned with Sales &amp; Leasing journeys and SOPs.</p> <p>Ensure mystery shopper findings are integrated into performance diagnostics and improvement planning.br&gt; <strong>Performance Monitoring &amp; Diagnostics:</strong><br> Oversee Sales &amp; Leasing performance monitoring in collaboration with the Business Intelligence function.</p> <p>Analyze QA / QC results, mystery shopper outcomes, KPIs, and VoC inputs to identify performance issues, risk areas, and control gaps.</p> <p>Prepare structured performance diagnostic reports and insights for leadership review. br&gt; </p> <p><strong>Root Cause Analysis (RCA) &amp; CAPA:</strong><br> Establish and govern structured Root Cause Analysis (RCA) methodologies for Sales &amp; Leasing performance issues.</p> <p>Lead RCA activities to diagnose underlying causes of performance gaps, non-compliance, or quality failures.</p> <p>Define Corrective and Preventive Action (CAPA) requirements and formally hand off improvement actions to the Continuous Improvement function.</p> <p><strong>Interface with Continuous Improvement:</strong><br> Provide clear, evidence-based improvement requirements to the Continuous Improvement function based on RCA outcomes.</p> <p>Validate the effectiveness of implemented improvements through post-implementation performance assurance and re-validation. </p> <p><strong>Stakeholder Management &amp; Collaboration:</strong><br> Partner closely with Sales &amp; Leasing Operations, CX, CRM, Digital, Training, BI and VoC teams to ensure alignment between standards, performance expectations and execution.</p> <p>Act as the escalation point for Sales &amp; Leasing performance, quality and compliance risks.br&gt; <strong>Team Leadership &amp; Development:</strong><br> Lead and develop the Performance Excellence team, including analysts, ensuring capability, accountability and consistent delivery.</p> <p>Set priorities, allocate resources and ensure timely delivery of assurance and improvement activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business, Engineering, Quality, Operations, or a related discipline.</p> <p>Minimum of 6 years of experience in Performance Excellence, Quality Assurance, Operational Excellence, or related domains, with at least 2-3 years in senior or managerial roles.</p> <p>Strong expertise in QA / QC frameworks, performance monitoring, and diagnostic methodologies. </p> <p>Proven ability to conduct and govern Root Cause Analysis and CAPA in complex operational environments.</p> <p>Strong analytical, judgment and stakeholder management skills.</p> <p>Master s degree in business administration or a related field.</p> <p>Professional certifications in Business Excellence, Quality, or Continuous Improvement.</p> <p>Experience within Sales, Leasing, real estate, or customer facing operational environments.</p> <p>Arabic language capability (written and spoken).</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Applus+ is part of the global Applus+ Group, a leading provider of testing, inspection, certification, quality assurance, and technical consultancy services operating in more than 65 countries worldwide.<br> In Saudi Arabia, Applus+ supports major government, infrastructure, energy, industrial, environmental, and giga-project initiatives through inspection, compliance, quality assurance, technical staffing, and operational excellence services.<br> The company works closely with public and private sector organizations to enhance safety, quality, regulatory compliance, and operational performance while supporting the Kingdom's Vision 2030 objectives.<br> Position Overview We are seeking a Field Assessment Officer / Mystery Shopper to support customer experience and compliance assessment projects through the execution of field visits, mystery shopping assignments, digital channel evaluations, and customer interaction assessments.<br> The successful candidate will be responsible for conducting assessments in accordance with project requirements, collecting evidence, documenting findings, and preparing accurate reports to support project objectives.<br> This role requires strong observation skills, attention to detail, professionalism, and the ability to follow assessment scenarios and reporting guidelines while maintaining confidentiality and objectivity.<br> Key Responsibilities Execute assigned assessment cases in accordance with project methodologies and timelines.<br> Conduct field visits, branch assessments, customer service evaluations, and mystery shopping assignments.<br> Perform assessments through various channels, including in-person visits, telephone interactions, websites, mobile applications, and other digital platforms.<br> Follow approved assessment scenarios and evaluation criteria during assignment execution.<br> Collect, organize, and maintain supporting evidence, documentation, and assessment records.<br> Accurately document observations, findings, and customer experience outcomes.<br> Prepare and submit assessment reports within established quality and reporting standards.<br> Ensure compliance with project requirements, confidentiality obligations, and operational procedures.<br> Coordinate with project teams regarding assignment status, challenges, and reporting requirements.<br> Support quality assurance reviews by providing complete and accurate documentation.<br> Bachelor's degree or Diploma in Business Administration, Marketing, Customer Service, Insurance, or a related field.<br> Minimum 1 of proven experience in field assessments, mystery shopping, customer service evaluations, inspections, compliance reviews, or similar operational activities.<br> Ability to conduct assessments objectively and accurately while adhering to established procedures.<br> Strong observation, documentation, and reporting skills.<br> Good organizational skills and attention to detail.<br> Ability to manage multiple assignments and meet deadlines.<br> Proficiency in Microsoft Office applications and digital reporting tools.<br> Preferred Qualifications Previous experience in customer experience, mystery shopping, insurance, compliance, inspection, or quality assurance projects.<br> Knowledge of customer service standards and assessment methodologies.<br> Arabic and English communication skills are preferred.<br> Experience working within the Saudi market is an advantage.<br></span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Training Manager Restaurants Division · Jeddah head office · Full-time Al Mataem International is a growing multi-brand restaurant group in Saudi Arabia, expanding across the Kingdom. We're hiring a Training Manager to build the people engine behind every branch — turningnew hires into confident, standard-ready teams, and making sure every new opening launches fullytrained. What you'll do● Design and run onboarding and role-based training for front- and back-of-house teams.● Build and maintain SOP-based training and certification, in Arabic and English.● Own new-branch opening training so every launch is fully staffed and ready.● Turn mystery-shopper and complaint insights into targeted, practical training.● Track completion, certification and training impact, and report to the Head of Restaurants. What you bring● 4–6 years in F&B / hospitality training, including 2+ in a training-lead role (multi-branchpreferred).● A proven record of building training programmes and supporting new-branch openings.● Fluent Arabic and English, with strong facilitation and coaching skills.● Food-safety certification (HACCP / Level 3) is a plus.● Based in — or able to relocate to — Jeddah, and open to regular travel to Riyadh. Why join A scaling group where training directly shapes the guest experience — real ownership, real impact, androom to grow with us. Location: Jeddah head office, with regular travel to Riyadh. To apply: send your CV to recruitment@zad-ksa.com with “Training Manager” in the subject line.

AL MATAEM INTERNATIONALGuest Experience Specialist Restaurants Division · Jeddah head office · Saudi Nationals Al Mataem International is a growing multi-brand restaurant group in Saudi Arabia, expanding across the Kingdom. We're hiring a Guest Experience Specialist to own and lift the guest journey across our restaurant brands — protecting our ratings, resolving complaints fast, and turning guest feedback into better experiences. What you'll do● Own the end-to-end guest journey and service standards across our branches.● Manage reviews and complaints (Google, delivery apps, social) and close the loop with guests.● Run the mystery-shopper and experience-audit programme and drive the fixes it surfaces.● Turn guest feedback into insight for Operations, Brand and Training.● Build and own the guest CRM — capturing preferences, occasions and visit history.● Run loyalty programmes and targeted campaigns with Marketing to grow retention and repeat visits.● Report rating trends, resolution rates and audit scores to the Head of Restaurants. What you bring● 4–6 years in hospitality guest experience, service or CX, including 2+ in a manager role.● A track record of improving review ratings and resolving complaints.● Fluent Arabic and English, a natural hospitality instinct, and calm under pressure.● Comfort with review platforms, delivery apps and CRM tools.● Saudi national, based in — or able to relocate to — Jeddah. Why join This role is part of our Saudization commitment. We welcome Saudi national talent ready to shape the guest experience of a growing group — with real ownership and room to grow. Location: Jeddah head office, with regular travel to Riyadh. To apply: send your CV to recruitment@zad-ksa.com with “Guest Experience Specialist” in the subject line.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead PepsiCo Beverages Modern Trade business in Saudi Arabia, overlooking commercial strategy, customer partnerships, revenue growth, market share, profitability, and execution across the Kingdom s largest retail customers</p><p>Responsibilities</p><ul><li>Lead the annual operating plan (AOP) and Joint Business Planning (JBP) agenda, aligning PepsiCo, bottlers, and retail partners on long-term growth strategies and investment priorities.</li><li>Develop commercial strategies covering pricing, promotions, assortment, distribution, visibility, category growth, and execution excellence.</li><li>Overlook the Modern Trade P&amp;L, driving sustainable volume, revenue, profitability, and market share growth across all Modern Trade customers.</li><li>Influence strategic customer negotiations, including Customer Development Agreements (CDAs), investment optimization, annual commercial terms, and business reviews to maximize ROI.</li><li>Strengthen strategic partnerships with Saudi Arabia s leading retailers through executive engagement, Top-to-Top meetings, and collaborative business planning.</li><li>Drive commercial execution excellence through Perfect Store implementation, Category Management, in-store activation, retail media, and data-driven execution standards.</li><li>Lead cross-functional teams across Sales, Commercial Development, Revenue Management, Marketing, Finance, and Bottling partners to deliver integrated commercial plans.</li><li>Utilize shopper insights, EPOS, NielsenIQ, and retail analytics to identify growth opportunities, optimize promotional effectiveness, and improve investment productivity.</li><li>Accelerate digital commerce by developing strategies for retailers eCommerce platforms.</li><li>Build organizational capability by strengthening customer scorecards, and execution routines across the Modern Trade channel.</li><li>Represent the Modern Trade business in senior leadership reviews, shaping strategic decisions that support PepsiCo s long-term growth agenda in Saudi Arabia.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Have minimum +10 years experience preferably from top tier consulting or within a top 5 FMCG player, ideally in sales, Channel management, planning, analytics preferably within beverages/ Foods</li><li>University degree</li><li>Fluency in English</li><li>Experience and in-depth understanding of execution development and implementation</li><li>Ability to convert business plans into volume and revenue figures</li><li>Analytically strong with ability to sort through multiple data sources</li><li>Strong persuasion and influencing skills cross-functional and at Senior leadership team level</li><li>Flawless oral and written presentation skills</li><li>Strong leadership and change management skills</li><li>Ability and the desire to redesign processes and systems to create more efficiencies within the team</li><li>Self starter with ability to make decisions and act autonomously</li><li>Understanding of digital technologies, IT literacy</li><li>Knowledgeable of the latest trend in shopper &amp; consumer research</li><li>Cross functional capabilities: Commercial, Business Development, Finance, Insights, Marketing and Innovation etc.</li><li>Skill set: Transformational &amp; Inspirational Leadership</li><li>Strong facilitation and questioning skills, including flexibility in approach to problem solving and ability to push beyond the obvious to spot ideas and find innovative and better solutions</li><li>Ability to build deep trusting, collaborative relationships and create strong interdependencies</li><li>High drive and results oriented spirit</li><li>Experimental set of mind, pragmatic creativity , desire to test &amp; learn in-store interventions'</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE ®️, PEPSI ®️, QUAKER ®️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u. “We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.” Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/ Lead PepsiCo Beverages’ Modern Trade business in Saudi Arabia, overlooking commercial strategy, customer partnerships, revenue growth, market share, profitability, and execution across the Kingdom’s largest retail customers Responsibilities Lead the annual operating plan (AOP) and Joint Business Planning (JBP) agenda, aligning PepsiCo, bottlers, and retail partners on long-term growth strategies and investment priorities. Develop commercial strategies covering pricing, promotions, assortment, distribution, visibility, category growth, and execution excellence. Overlook the Modern Trade P&amp;L, driving sustainable volume, revenue, profitability, and market share growth across all Modern Trade customers. Influence strategic customer negotiations, including Customer Development Agreements (CDAs), investment optimization, annual commercial terms, and business reviews to maximize ROI. Strengthen strategic partnerships with Saudi Arabia’s leading retailers through executive engagement, Top-to-Top meetings, and collaborative business planning. Drive commercial execution excellence through Perfect Store implementation, Category Management, in-store activation, retail media, and data-driven execution standards. Lead cross-functional teams across Sales, Commercial Development, Revenue Management, Marketing, Finance, and Bottling partners to deliver integrated commercial plans. Utilize shopper insights, EPOS, NielsenIQ, and retail analytics to identify growth opportunities, optimize promotional effectiveness, and improve investment productivity. Accelerate digital commerce by developing strategies for retailers eCommerce platforms. Build organizational capability by strengthening customer scorecards, and execution routines across the Modern Trade channel. Represent the Modern Trade business in senior leadership reviews, shaping strategic decisions that support PepsiCo’s long-term growth agenda in Saudi Arabia. Qualifications Have minimum +10 years’ experience preferably from top tier consulting or within a top 5 FMCG player, ideally in sales, Channel management, planning, analytics preferably within beverages/Foods University degree Fluency in English Experience and in-depth understanding of execution development and implementation Ability to convert business plans into volume and revenue figures Analytically strong with ability to sort through multiple data sources Strong persuasion and influencing skills – cross-functional and at Senior leadership team level Flawless oral and written presentation skills Strong leadership and change management skills Ability and the desire to redesign processes and systems to create more efficiencies within the team Self starter with ability to make decisions and act autonomously Understanding of digital technologies, IT literacy Knowledgeable of the latest trend in shopper &amp; consumer research Cross functional capabilities: Commercial, Business Development, Finance, Insights, Marketing and Innovation etc. Skill set: Transformational &amp; Inspirational Leadership Strong facilitation and questioning skills, including flexibility in approach to problem solving and ability to push beyond the obvious to spot ideas and find innovative and better solutions Ability to build deep trusting, collaborative relationships and create strong interdependencies High drive and results oriented spirit Experimental set of mind, ‘pragmatic creativity’, desire to test &amp; learn in-store interventions</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

Job Description – Operations Manager (Food & Beverage) – Saudi Arabia Job Title - Operations Manager – Food & Beverage (F&B) CINNABONDepartment - Operations<br>Job Purpose The Operations Manager is responsible for overseeing the day-to-day operations of multiple F&B outlets, ensuring operational excellence, profitability, customer satisfaction, compliance with Saudi regulations, and achievement of business objectives. The role focuses on driving sales growth, controlling costs, improving service standards, and leading high-performing teams.<br>Minimum 10 years of experience in the F&B industry. Previous experience as an Operations Manager within a food service or restaurant brand is required. Proven track record in managing multiple units, leading large teams, and driving sales and operational performance. Strong background in food quality, customer experience, cost control, and profitability management. Available to join as soon as possible.<br>Key Responsibilities Operations Management Manage daily operations across assigned restaurants, cafes, or F&B outlets. Ensure consistent implementation of company policies, SOPs, and brand standards. Monitor operational performance and take corrective actions where required. Conduct regular site visits and operational audits. Financial Management Achieve sales, profitability, and budget targets. Monitor P&L performance and implement cost-control measures. Analyze sales trends and identify opportunities to increase revenue. Control food cost, labor cost, and operating expenses. Team Leadership Lead, coach, and develop Restaurant Managers and outlet teams. Conduct performance reviews and succession planning. Ensure adequate staffing levels and workforce productivity. Foster a positive work culture focused on accountability and customer service. Customer Experience Ensure exceptional guest service standards across all locations. Address customer complaints and implement service improvement initiatives. Monitor customer feedback and satisfaction scores. Compliance & Quality Assurance Ensure compliance with Saudi labor laws, municipality regulations, food safety standards, and company policies. Maintain HACCP and food safety requirements. Ensure all licenses, permits, and certifications remain valid. Inventory & Supply Chain Management Monitor inventory levels and minimize wastage. Coordinate with procurement and suppliers to ensure product availability. Optimize stock control and inventory management processes.<br>Reporting & Analysis Prepare weekly and monthly operational reports. Track KPIs and present performance updates to senior management. Recommend process improvements based on operational data.<br>Key Performance Indicators (KPIs) Sales Growth %EBITDA / Profitability Food Cost %Labor Cost %Customer Satisfaction Score (CSAT) Mystery Shopper Score Health & Safety Compliance Score Staff Turnover Rate Inventory Variance %Operational Audit Score