وظائف التسويق عبر وسائل التواصل الاجتماعى - جدة السعودية

Company Description<br><br>“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”<br><br>Job Description<br><br>Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. Ensures proper appearance (condition of uniforms) and grooming whilst on duty. Handles the guest greeting upon arrival and their seating through the hostess. Ensures that under no circumstances the entrance is left unattended. Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being. Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge). Reports cleanliness and maintenance issues to the immediate Supervisor. Handles guest complaints as per instructions or consults the immediate Supervisor. Does all mise-en place work according to the whole day service requirements. To report any equipment failures/problems to the Maintenance Department. To pass any maintenance requests to the Maintenance Department. To participate in any Training/Developments schemes as recommended by senior management. Attends all regular departmental briefings and contributes to an open communication within the assigned team. To treat guests and colleagues in a polite and courteous manner. To observe high standards of personal hygiene. To maintain clean and organized side stations at all times. To anticipate customers’ needs. To be flexible in assisting around different areas of the hotel. Familiar with the company’s internal policies and safety procedures Helps in other areas of the Hotel if the situation requires. To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety. Be familiar with all related company documentation and especially with the relevant Operational Standards for the department. To carry out any other reasonable duties and responsibilities as assigned. <br><br>Administration:<br><br>Work hand to hand with the hostess to ensure the name tag is all complete and in proper position. Ensuring business card and database are handed over to the hostess for the record. Make sure all the bill is handed over to the cashier. Ensure all the item is charged accordingly in the micros system as per the guest consumption. <br><br>Qualifications<br><br>Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous. <br><br>Additional Information<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description<br><br>Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.<br><br>Job Description<br><br>Main Duties:<br><br>Maintain complete knowledge of:Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP’s Scheduled in-house group activities, locations and times All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu’s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and insuring guest satisfaction. Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section equipment and supplies. Assist restaurant staff with their job functions to ensure optimum service to guest: when requested. Promote a cooperative working climate, maximizing productivity and quality. Do table visits systematically at each meal period to ensure guest satisfaction. Promote F&B Outlets to each customer in down time. Successful completion of the training process. To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced. To assist in Menu printing. <br><br>Other Duties:<br><br>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. To provide friendly, courteous and professional service at all times. To maintain good working relationships with colleagues and all other departments. To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To comply with local legislation as required. To respond to any changes in the department as dictated by the needs of the hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required. <br><br>Qualifications<br><br>Ability to focus attention on guest needs, remaining calm and courteous at all times.<br><br>Strong interpersonal and problem solving abilities.<br><br>Ability to work well under pressure in a fast paced environment.<br><br>Ability to work cohesively and collaboratively as part of a team.<br><br>Additional Information<br><br>Excellent communication skills.<br><br>Able to work autonomously and as part of a team.<br><br>Passion for food and beverage.<br><br>Excellent time management.<br><br>Strong organizational skills.