وظائف مسؤول تأمين - المدينة المنورة السعودية

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p> </p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<h3 >About Abdul Latif Jameel</h3> <p >Abdul Latif Jameel is a diversified business with deep roots and extensive operations across the Middle East, North Africa, and Turkey (MENAT region). With a history spanning over 75 years, beginning as a small trading business and a Toyota distributorship in Jeddah, Saudi Arabia, the company has established a significant vehicle distribution network and comprehensive automotive expertise. This foundation has enabled diversification into new sectors that contribute to the 'infrastructure of life' in the MENAT region.</p> <h3 >Role Overview: Toyota Technician</h3> <p >Abdul Latif Jameel is seeking a <strong >Toyota Technician</strong> to join its full-time team in <strong >Yanbu, Al Madinah, Saudi Arabia</strong>. This role is responsible for performing mechanical repair services and other related works within the service center. The primary objective is to achieve targets in customer satisfaction and gross service sales by adhering to the company's mission, vision, values, and standard operating procedures.</p> <h3 >Key Responsibilities</h3> <ul > <li >Perform mechanical repairs as per customer requests, ensuring proper execution, timely completion, and adherence to estimated costs under Chief Technician supervision.</li> <li >Conduct preliminary vehicle inspections and evaluations using appropriate tools and equipment to accurately assess damage and determine the extent of repair.</li> <li >Participate in resolving complex technical problems with the assistance of Team Leaders (Workshop Production Manager/Chief Technician) through testing and examination.</li> <li >Execute after-sales responsibilities, including vehicle repairs and periodic maintenance, in accordance with company policies and procedures.</li> <li >Maintain high customer satisfaction by adopting a Guest-Centric mindset and adhering to service standards.</li> <li >Coordinate with the Job Controller for accurate data entry (operation numbers), recording repairs, and updating vehicle delivery status using Computerized Time Control Sheets for productivity analysis.</li> <li >Receive and apply technical information, service bulletins, and daily updates from the Team Leader to enhance technical skills and ensure smooth after-sales operations.</li> <li >Support center after-sales marketing campaigns, promote Kaizen activities, and contribute to business strategy adjustments to achieve set center targets.</li> <li >Ensure the suitable use of all service facilities, tools, and equipment, adhering to company policies related to safety, welfare, integrity, and brand image.</li> <li >Execute assigned activities according to company Standard Operating Procedures (SOPs), coordinating with center service teams to achieve pre-determined operational targets.</li> <li >Adhere to the 5S concept (Sorting, Set in Order, Shine, Standardize, Sustain) to maintain a clean and organized workplace.</li> <li >Ensure work completion meets required quality standards by following Toyota Motor Corporation (TMC) guidelines and utilizing correct tools.</li> <li >Achieve standard sold hours versus attending hours.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >2-5 years of relevant experience</strong> in mechanical repair services.</li> <li >Proficiency in implementing Abdul Latif Jameel (ALJ) and Toyota Motor Corporation (TMC) policies and Standard Operating Procedures (SOPs) related to service.</li> <li >Familiarity with Service Operation compliance policies.</li> <li >Knowledge of Mechanical Kodawari principles.</li> </ul> <h3 >Context and Framework</h3> <p >This position has a direct impact on sold working hours and customer satisfaction. The Technician operates within a defined framework that requires strict adherence to ALJ and TMC Policies and SOPs related to service, as well as compliance with Service Operation policies. A strong understanding of Mechanical Kodawari is essential for the effective execution of this role.</p> <h3 >Working at Abdul Latif Jameel</h3> <p >Abdul Latif Jameel is recognized as a leading employer across the MENAT region, with an international footprint offering diverse opportunities globally. The company's culture is guided by core values including <strong >Respect, Innovation, a Pioneering Spirit, and Empowerment</strong>, fostering an environment where professional growth and new ideas are supported.</p>

<h3 >About the Opportunity</h3> <p >Rotana Hotels is seeking a <strong >Director of Business Development</strong> to join its team in Medina, Al Madinah, Saudi Arabia. This is a full-time position for a commercially astute leader who will drive the property's commercial growth agenda within a dynamic market.</p> <h3 >Role Overview</h3> <p >The Director of Business Development will lead the property’s sales team and be responsible for its commercial performance. This high-ownership role requires a leader capable of setting strategic direction, building a robust business pipeline, and maintaining rigorous performance standards across the team. The successful candidate will be a passionate commercial leader focused on delivering high levels of customer service and implementing all business requirements for the organization.</p> <h3 >Core Responsibilities</h3> <ul > <li >Develop a deep understanding of the religious tourism (Umrah/Hajj) ecosystem, including operator functions, booking cycles, seasonality peaks (Ramadan, Hajj, winter Umrah season), and contracting methods (allotments, series groups, ad-hoc).</li> <li >Leverage an established network with Umrah/Hajj operators, DMCs, and travel agents, maintaining existing relationships with top Saudi, Gulf, South Asian, and international Umrah wholesalers and tour operators.</li> <li >Secure and manage business with government and institutional accounts, including Saudi ministries, quasi-government entities, and religious authorities (*, Ministry of Hajj and Umrah-linked business).</li> <li >Manage high-volume, high-ADR group contracts profitably.</li> <li >Apply commercial and revenue acumen to business-mix decisions (group vs. FIT, series vs. ad-hoc), collaborating closely with revenue management to impact RevPAR and profitability.</li> <li >Lead and build the sales team, setting clear goals and targets, holding individuals accountable, and rigorously evaluating performance.</li> <li >Allocate resources smartly, identifying genuine needs and deploying them accordingly (*, representation or focused effort in key feeder/source markets).</li> <li >Plan commercial strategy around the peak/trough patterns of the religious calendar, adapting to seasonality and demand volatility.</li> <li >Maintain working knowledge of the Nusuk platform and Ministry of Hajj &amp; Umrah regulations, understanding their impact on allotments, group registration, and compliance.</li> <li >Exercise financial and credit-risk awareness with agents, making sound judgments on credit terms, deposit structures, and payment risk to protect cash flow.</li> <li >Develop a local corporate and diversification pipeline beyond religious tourism to balance seasonality and reduce dependence on pilgrim volume.</li> <li >Utilize data and CRM systems to track performance, forecast pace accurately, and report pipeline visibility.</li> <li >Demonstrate a strong command of channel distribution, staying informed on evolving trends for the pilgrim market across OTAs, wholesale, direct, GDS, and emerging booking platforms.</li> <li >Consistently benchmark against the competitive set and adjust strategy proactively.</li> <li >Effectively use all systems, CRM, and commercial tools to drive productivity and decision-making.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A minimum of <strong >10 years of experience</strong> in a commercial leadership role.</li> <li >Proven command of sales strategy.</li> <li >Deep-rooted relationships within the religious tourism sector and relevant institutional accounts.</li> </ul> <h3 >Essential Skills and Attributes</h3> <ul > <li >Strong leadership and team-building capabilities.</li> <li >Commercial and revenue acumen.</li> <li >Adaptability to market seasonality and demand volatility.</li> <li >Financial and credit-risk awareness.</li> <li >Data and CRM discipline.</li> <li >Strong command of channel distribution.</li> <li >Benchmarking and market awareness.</li> <li >Fluency within brand governance and commercial doctrine.</li> </ul> <h3 >Candidate Profile</h3> <p >The ideal candidate will possess a proven command of sales strategy, deep-rooted relationships within the industry, and fluency in brand governance and commercial doctrine. This role offers an opportunity to shape the commercial destiny of a significant property in the region.</p>

<p>Supervise and monitor the implementation of maintenance procedures and systems as well as the completion of task performed. Activities include but are not limited to the development and upkeep of the preventative maintenance programs, coordination of maintenance scheduling to reduce downtime while maintaining safe work practices, conducting corrective maintenance analysis, supervision of projects implementation, and provide a positive and innovative work environment.</p><p><strong>Accountabilities</strong></p><ul><li>Supervise the work of personnel engaged in a day-to-day maintenance of pharmacies &amp; clinics, may provide custodial and event support.</li><li>Perform with maintenance employees along with other technical personnel to develop proactive and effective team working together to attain set objectives of the organization.</li><li>Establish schedules and plan for providing maintenance services in pharmacies &amp; clinics by identifying resources, required materials, categories of work, priorities and store's locations needs for proper allocation and delegation of resources.</li><li>Provides technical supervision, custodial &amp; event support during work implementation and execution to assure the quality work standard of completion.</li><li>Participate in development of goals and objectives as well as policies and procedures; provides necessary recommendations for changes and improvements to existing standards, policies, and procedures.</li><li>Monitor work activities to ensure execution and compliance with established policies and procedures.</li><li>Supervise implementation of corrective &amp; preventive maintenance programs, and safety programs according to Service Level Agreement or SLA, and approved schedule respectively.</li><li>Ensures the work will be executed base in Standard Operating Procedure and HQSE (Health, Safety, and Quality &amp; Environment) policies with complete reports as reference.</li><li>Participate in the preparation and administration of the maintenance operation budget.</li><li>Submit budget recommendations for allocation and phasing and monitor expenditures according to budget plan.</li><li>Manages and ensures petty cash funds are physically secured, attended, and utilized through the approve process and procedures.</li><li>Execute proper liquidation and reimbursement of maintenance expenses in regular basis and always maintain availability.</li><li>Monitor and control supplies and stock of warehouse through coordination of assigned Storekeeper.</li><li>Assure the accuracy &amp; availability of stock items base in the day-to-day requirements of team through issuing, requesting and ordering of required items.</li><li>Coordinate and supervise implementation of construction projects, remodeling, refurbishment, and other special projects align to Pharmacy's requirements and allocated budget.</li><li>Ensures the compliance of receiving completed projects including new constructed pharmacies base in standard quality of work and approved specification.</li><li>Participate in regular operation and performance review meeting.</li><li>Conduct a weekly Toolbox Talk meeting with all the staff to review and possibly suggest changes or inputs to enhance the existing procedures and policies related to maintenance, quality, safety and environment thru reports and actual experiences from team to improve performances.</li><li>Conduct a regular maintenance inspection of pharmacies to check all building system operation and function that required maintenance, as well as the safety requirements of stores in line to standard requirements from Ministry of Civil Defense.</li><li>Participate in hiring qualify and high caliber candidate for any vacant position within the organization.</li><li>Provides orientation for new member of organization related processes, policies, and procedures of department.</li><li>Provides leadership, motivation and coaching for individual member of the team or staff to lead them in the correct path and execution of work in line to the existing processes, procedures and policies of maintenance, health, quality, safety and environment, as well as the company guidelines.</li><li>Take part in a regular meeting with service providers to discuss issues and enhancement of services provided to maintain mutual understanding and constant communication.</li><li>Assist the Maintenance Manager in preparation of reference for terms of contract to be agreed with second party that will cover all scope of work required in line to maintenance and construction services.</li><li>Participate in preparation of reviewing organizational structure through workload analysis and resources distribution in providing quality and safety maintenance services in pharmacies across the region.</li><li>Execute strict compliance of Safety, Health &amp; Environment policies within the organization to have a safe and healthful workplace for each member of the maintenance team.</li><li>Participate and ensures implementation for reporting, response &amp; corrective actions of unsafe &amp; unhealthful workplace conditions, hazards during task's execution, and safety incidents.</li><li>Ensures each member of staff should take necessary technical &amp; safety trainings as recommended &amp; scheduled.</li><li>Contribute in identifying required trainings or courses for staff to maximize the productivity and efficiency of work &amp; quality services provided in pharmacies.</li><li>Engage in lifelong learning with respect to professional enhancement or development, safety &amp; skills training, in service and courses of study as recommended and scheduled.</li><li>Perform other duties as may be required or assigned by direct Manager. Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Job Requirement</strong></p><ul><li>Education BSc Degree in Mechanical or Electrical Engineering.</li><li>Experience 3 Years of Experience in MEP Engineering field (mechanical, electrical and plumbing)</li><li>Computer Skills MS Office Suite &amp; Basic Auto CAD</li><li>Languages English Arabic</li></ul>

Additional Information<br><br>Job Number 26118062<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Rooms Team<br><br> Champions the brand’s service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Monitors and promotes room rates, specials, and promotions at the residence.<br><br>Managing Profitability<br><br> Analyzes service issues and identifies trends. Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Reviews and audits expenses.<br><br>Managing Revenue Goals<br><br> Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br><br>Ensuring and Providing Exceptional Customer Service<br><br> Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Interacts with guests to obtain feedback on product quality and service levels. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures that employees understand expectations and parameters for Room duties. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br><br>Managing and Conducting Human Resources Activities<br><br> Interviews and hires employees. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams, and assists with their growth and development plans.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26118062<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Leading Rooms Team<br><br> Champions the brand’s service vision for product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Monitors and promotes room rates, specials, and promotions at the residence.<br><br>Managing Profitability<br><br> Analyzes service issues and identifies trends. Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Reviews and audits expenses.<br><br>Managing Revenue Goals<br><br> Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br><br>Ensuring and Providing Exceptional Customer Service<br><br> Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Interacts with guests to obtain feedback on product quality and service levels. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensures that employees understand expectations and parameters for Room duties. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br><br>Managing and Conducting Human Resources Activities<br><br> Interviews and hires employees. Ensures employees are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams, and assists with their growth and development plans.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون.انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.