وظائف خدمة عملاء - جدة السعودية

Job Description:We are looking for a dynamic and customer-focused English Call Center (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

???? Job Title: Customer Service Representative - Remote<br>???? Job Objective To deliver professional customer support and service across all approved and available communication channels, respond to customer inquiries, and resolve issues in a timely and effective manner that ensures customer satisfaction and enhances the overall service experience. The role operates within a shift system to ensure full coverage of working hours.<br>???? Key Responsibilities Respond to customer inquiries via phone calls, email, and live chat. Handle customer complaints and ensure proper escalation to the appropriate level when required. Follow up on service requests and coordinate with relevant departments until completion. Adhere to company policies and procedures while interacting with customers. Work in shifts to ensure full coverage of office working hours. Collaborate effectively with other teams to achieve department objectives.<br>???? Qualifications & Requirements Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.1–3 years of experience in customer service or administrative support roles. Excellent verbal and written communication skills with a professional customer-focused attitude. Strong ability to work within a team, manage time effectively, and handle work pressure.

Job Summary Responsible for supervising front-line customer service operations, leading customer service representatives and information staff, ensuring exceptional service delivery, resolving escalated customer issues, monitoring operational performance, and maintaining high standards of customer experience throughout the facility. Key Responsibilities Supervise daily customer service operations and front-line teams. Ensure customers receive accurate information, guidance, and assistance. Monitor staff performance, attendance, grooming, and compliance with service standards. Conduct regular floor walks to monitor service quality and operational readiness. Handle escalated customer inquiries, complaints, and service recovery. Prepare staff schedules and ensure adequate shift coverage. Coach, mentor, and evaluate team members to improve performance. Conduct daily briefings and communicate operational updates. Monitor KPIs and prepare operational reports. Coordinate with internal departments to resolve customer issues efficiently. Ensure compliance with company policies, SOPs, and safety requirements. Support VIP visits, special events, and operational contingencies. Identify and implement customer experience improvement initiatives. Maintain records of incidents, complaints, and daily operational activities.

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

About Us:Kaizen is the Number 1 Recruitment Leader in the MENA region and works on placing high-caliber professionals in prominent and lucrative roles across the Middle East & and GCC.<br>The Client:Established in 1841 is the world’s leading source of business information and insights, enabling companies to Decide with Confidence® it is responsible for business in 64 countries across the Middle East, South Asia, Africa, and the Indian Ocean/Pacific Islands regions.<br>Customer Service Executive<br>Responsibilities:Oversee and manage the daily influx of leads for specific products of D&B. Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and support sales in fresh inquiries. Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions. Liaison with other departments to ensure a timeline fulfilment of deliverables. Direct requests to the appropriate individuals or teams for resolution. Cultivate and nurture professional relationships with existing customers. Should know about all the existing offerings of D&B. Provide accurate and comprehensive information as needed. Lead efforts in maintaining and updating the customer database. Contribute to research activities and play a key role in generating sales leads. Education Graduate<br>Work Experience0-2 years of experience in managing the corporate customers, B2B Customer Service<br>Other Skills/Requirements:Proven track record in customer service, corporate CS preferred. Strong communication and interpersonal skills. Demonstrated ability to work effectively in a team. Customer-oriented with active listening skills. Ability to multitask, prioritize, and manage time efficiently. Thrives in a high-pressure work environment. Ability to manage the different stakeholders at the same time. Ability to engage<br><br>Next steps:When you apply for this position, a consultant from Kaizen Firm will evaluate your resume for the role being posted in addition to considering you for other relevant positions as they become available that match your interests, expertise, and skill set. Your CV might be submitted into our protected applicant tracking system, but none of your information will ever be disclosed to another party without your permission. Through https://zcu.io/cNxP, you can browse a wide range of employment opportunities and apply your personal data rights at any time.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists<br>Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms<br>Qualifications<br>At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Organization- Miraval The Red Sea<br><br>Resumen<br><br>The Spa Receptionist at Life in Balance Spa, Miraval The Red Sea, is the first point of contact for guests seeking a transformative wellness experience. This role plays a crucial part in ensuring the smooth and efficient operation of the spa by providing exceptional customer service and maintaining a welcoming and calming environment. The Spa Receptionist will be knowledgeable about all spa treatments, retail products, and services offered throughout the resort, actively contributing to the guest experience. The Spa Receptionist will also support in generating and maximizing revenue through mindful upselling and cross-selling of retail products and services in alignment with guest needs.<br><br>Key Responsibilities:<br><br>Guest Reception & Support:<br><br> Greet and welcome guests with warmth and professionalism, offering them information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea. Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services. Provide guests with detailed information about retail products used in treatments and offer recommendations based on their personal preferences. Ensure a seamless check-in and check-out process, managing payments and assisting with any guest inquiries. Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from the moment they arrive. Assist in tracking guest preferences, ensuring that their needs and experiences are consistently met.<br><br>Operational Support & Flexibility:<br><br> Support the daily operations of Life in Balance Spa, ensuring that the reception area is well-organized and operates efficiently. Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, ensuring that all wellness spaces align with Miraval’s commitment to mindful living and holistic wellness. Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of the spa and wellness areas. Be flexible and adapt to guest flow and operational needs across all areas of the resort, supporting a seamless guest experience.<br><br>Cashiering, Reporting & Inventory Assistance<br><br> Handle guest transactions including cash, card, and POS payments with accuracy and professionalism. Complete end-of-day reports, handovers, and daily financial summaries as per resort procedures. Assist with inventory checks and stock management of wellness and retail items at the reception area. Monitor and record retail sales, updating systems and communicating stock needs as required.<br><br>Revenue Generation & Upselling:<br><br> Maximize revenue by actively and mindfully upselling and cross-selling retail products, spa services, fitness programs, and wellness offerings. Ensure that guests are aware of additional services such as personal training, fitness classes, spa upgrades, and offering them as part of a holistic wellness experience. Promote retail products used in treatments and recommend products based on guest preferences, needs, and wellness goals. Ensure that upselling and cross-selling are done in a thoughtful, guest-focused manner, ensuring that all suggestions align with the guests’ wellness objectives.<br><br>Guest Engagement & Emotional Connection:<br><br> Build positive relationships with guests, ensuring that each interaction is attentive, welcoming, and personalized to their individual wellness journey. Provide emotional support by offering mindful, calming interactions, creating a sense of peace and ease for guests before and after their spa experiences. Ensure that guests are aware of all wellness programs available to them, including fitness classes, spa treatments, and any additional offerings that enhance their Miraval experience. Help guests feel comfortable and empowered, offering them the opportunity to connect with their wellness goals while on their journey at Miraval The Red Sea.<br><br>Team Collaboration & Support:<br><br> Collaborate with other team members, including spa therapists, fitness instructors, and wellness professionals, to ensure all guests have a seamless and integrated experience across the resort. Communicate with the Head of Scheduling and the spa team regarding guest feedback, bookings, and operational needs to improve overall service delivery. Actively contribute to creating a supportive team environment, where all members feel empowered to contribute to the guest experience.<br><br>Administrative & Operational Excellence:<br><br> Manage guest appointments, ensuring accurate scheduling and reducing errors. Assist with administrative duties such as guest record management, inventory tracking, and the preparation of reports related to bookings and sales. Maintain an organized and efficient reception area, ensuring the space is always clean and welcoming for guests. Ensure all spa treatments, wellness services, and retail products are accurately recorded in the system, ensuring smooth operational flow.<br><br>Calificaciones<br><br>Minimum 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality setting.<br><br> Knowledge of retail products, including skincare and wellness products, with the ability to explain their benefits and incorporate them into spa treatments and guest recommendations. Experience in booking systems and managing appointments efficiently. Proficiency in English (knowledge of Arabic is a plus). Strong customer service and communication skills, with a passion for wellness and mindfulness. Experience with upselling and cross-selling services and retail products in a luxury setting.<br><br>Skills & Abilities:<br><br> Exceptional communication skills, with the ability to engage with guests and provide clear recommendations for treatments and retail products. Strong organizational skills, with the ability to manage multiple tasks and guest needs efficiently. Ability to adapt to operational needs, providing support in different wellness centers as required. Empathetic and responsive to guest needs, offering a mindful and supportive environment. Ability to work collaboratively with the spa team, fitness instructors, and wellness professionals. Proficiency with digital tools for scheduling, guest management, and communication. Ability to model mindfulness and integrate it into daily interactions with guests and staff.

Organization- Miraval The Red Sea<br><br>Resumen<br><br>The Recreation Receptionist at Miraval The Red Sea serves as the welcoming face of the Serenity Center and Body Mindfulness Center, guiding guests through their well-being journeys with warmth, professionalism, and mindfulness. This role ensures smooth coordination of wellness, fitness, and recreational experiences by managing bookings, supporting instructors, handling transactions, and maintaining an organized, guest-focused environment.<br><br>Aligned with Miraval’s philosophy of mindfulness, balance, and transformation, the Recreation Receptionist contributes to exceptional guest service, operational excellence, and revenue generation while upholding the values of safety, cultural respect, and team collaboration.<br><br>Key Responsibilities<br><br>Guest Reception & Support<br><br> Greet guests with presence and care, offering clear information about available wellness, fitness, and recreational experiences. Manage bookings for classes, workshops, private sessions, and other wellness offerings, ensuring accuracy and efficiency. Provide a smooth, welcoming check-in and check-out process, answering inquiries with mindfulness and professionalism. Help guests align their wellness intentions—such as relaxation, fitness focus, or emotional renewal—with suitable services and experiences.<br><br>Operational Support & Flexibility<br><br> Maintain cleanliness, organization, and ambiance of reception areas in both centers. Coordinate with the Reservations and Wellness Operations teams to ensure balanced scheduling and seamless guest flow. Support activity setup, room readiness, and guest logistics in collaboration with instructors and wellness practitioners. Adapt to peak periods, special events, and operational needs with a flexible, guest-focused mindset.<br><br>Guest Engagement & Experience Enhancement<br><br> Foster personalized guest relationships with warmth, mindfulness, and attention to detail. Create a calm and inviting environment that encourages self-connection and exploration. Collect guest feedback and share it with relevant departments to support ongoing service improvement. Guide guests toward meaningful experiences that support their personal goals and intentions.<br><br>Safety, Cultural Sensitivity & Environment<br><br> Ensure all operations follow health, safety, and emergency protocols. Maintain awareness of cultural sensitivities and support an inclusive, respectful, and multicultural space. Contribute to a peaceful and orderly environment that reflects Miraval’s wellness philosophy.<br><br>Cashiering, Reporting & Inventory Assistance<br><br> Handle guest transactions including cash, card, and POS payments with accuracy and professionalism. Complete end-of-day reports, handovers, and daily financial summaries as per resort procedures. Assist with inventory checks and stock management of wellness and retail items at the reception area. Monitor and record retail sales, updating systems and communicating stock needs as required.<br><br>Upselling, Retail & Revenue Contribution<br><br> Actively promote spa and wellness services, personal sessions, and workshops aligned with guest interests. Upsell retail products used in treatments or classes, offering personalized recommendations. Contribute to overall revenue and service quality goals by delivering informative and thoughtful suggestions. Support positive guest satisfaction and review scores through consistent service excellence.<br><br>Team Collaboration & Communication<br><br> Work closely with the scheduling, spa, and wellness teams to ensure smooth daily operations. Communicate changes, updates, and guest needs across departments in real-time. Contribute to a team environment of trust, mindfulness, and continuous improvement.<br><br>Calificaciones<br><br> Minimum 1 year of experience in a receptionist, guest service, or front-of-house role in a wellness, spa, or luxury hospitality setting. Experience handling POS systems, cash, card payments, and basic reporting procedures. Familiarity with fitness, wellness, or recreational programming. Proficiency in English (Arabic is a plus). Previous experience in upselling services or retail within a guest-focused environment is preferred.<br><br>Skills & Abilities<br><br> Warm and professional guest communication, both verbal and written. Strong multitasking and time management in a fast-paced environment. High attention to detail in handling bookings, payments, and reporting. Ability to work collaboratively across wellness, spa, and operations teams. Comfortable working in a multicultural setting with sensitivity and care. Proficient with digital tools for scheduling, payments, guest management, and communication. Embodies Miraval’s values of presence, authenticity, mindfulness, and hospitality.

Organization- Miraval The Red Sea<br><br>Resumen<br><br>The Fitness Instructor at Miraval The Red Sea is responsible for delivering personalized, mindful fitness experiences that promote both physical well-being and mental wellness for guests. This role combines functional movement, strength training, cardio workouts, and holistic fitness techniques to design customized training programs that support individual goals. The Fitness Instructor will ensure each session is tailored to meet the specific needs of guests, integrating mindful movement and breathwork to offer a transformative wellness experience. As a key member of the fitness team, the Instructor will contribute to program development, share expert knowledge on fitness trends, and support guests in their journey toward personal growth and balanced living.<br><br> Key Responsibilities: <br><br> Personal Training & Guest Engagement: <br><br> Deliver personalized one-on-one fitness sessions that are customized to meet the unique fitness levels, preferences, and goals of each guest. Integrate mindfulness and breathwork techniques into fitness sessions to promote mental clarity, emotional balance, and physical wellness. Motivate guests by setting clear, achievable fitness goals, and providing continuous support and encouragement throughout their fitness journey. Educate guests on proper form, movement mechanics, and injury prevention techniques, ensuring each session is safe, effective, and empowering. Build strong, empathetic relationships with guests, offering them a supportive, empowering, and uplifting experience tailored to their personal growth. <br><br> Group Fitness Instruction: <br><br> Lead a variety of group fitness classes – aqua fitness, HIIT, Pilates, yoga, dance classes, core training, and/or functional movement. Create engaging, inclusive class experiences that align with Miraval’s mindful approach to wellness. Adapt class intensity and format to suit diverse fitness levels and guest needs. <br><br> Program Development & Integration: <br><br> Design customized fitness group and individual programs that align with guests' goals, balancing strength, mobility, and recovery. Collaborate with the fitness, yoga, and wellness teams to create integrated wellness programs that reflect the mind-body connection. Stay informed on fitness trends and continually innovate by incorporating new fitness modalities into training sessions. Develop and lead specialized fitness experiences, such as mindful strength training, cardio recovery, and wellness retreats to provide guests with diverse fitness offerings. <br><br> Operational Excellence & Compliance: <br><br> Ensure fitness equipment and training spaces are well-maintained, organized, and clean to provide a high-quality guest experience. Follow all safety, hygiene, and risk management protocols for fitness activities and training sessions. Adhere to Saudi Arabia’s wellness/fitness regulations and hospitality standards, ensuring cultural sensitivity and inclusivity in all programs. Assist with fitness assessments to track guest progress, adjusting programs as needed to ensure measurable improvements. <br><br> Team Collaboration & Professional Growth: <br><br> Collaborate with other fitness professionals, including instructors, wellness practitioners, and spa therapists, to enhance the overall resort guest experience. Mentor junior instructors and support other resort staff interested in fitness and wellness. Participate in Miraval’s professional development programs, continuously refining training techniques, fitness knowledge, and holistic health practices. <br><br> Marketing & Engagement: <br><br> Support the marketing team by providing content for articles, blog posts, and promotional materials to showcase fitness offerings at Miraval The Red Sea. Represent Miraval’s well-being programs in external wellness events and workshops to increase brand awareness, expand guest engagement, and promote the resort’s fitness services. Collect guest feedback and use it to enhance and refine programs to ensure they are meeting guest expectations and needs. <br><br>Calificaciones<br><br> Certified Personal Trainer or Fitness Instructor (ACE, AFAA, NASM, ACSM, NSCA, YTT or equivalent accreditation). Minimum 2 years of experience providing personal training and/or group class instruction in a wellness retreat, luxury resort, or fitness studio setting. Strong knowledge of functional training, strength training, cardio, and mobility exercises. Experience incorporating mindfulness, breathwork, and holistic techniques into fitness programs. Proficiency in English (knowledge of Arabic is a plus). Energetic, motivational, and passionate about helping guests achieve their fitness goals while supporting their overall well-being. <br><br> Skills & Abilities: <br><br> Exceptional communication and public speaking skills, with the ability to engage and inspire guests during group and one-on-one sessions. Ability to adapt fitness programs and training sessions to meet the needs of individuals with varying fitness levels and personal goals. Empathetic and responsive to guest needs, fostering a supportive, empowering environment that encourages guests to explore their wellness journey. Strong organizational skills and attention to detail in managing schedules, guest records, and program planning. Proficiency with digital tools such as email, word processing, and spreadsheets for program management and communication. Ability to model mindfulness and integrate it into fitness practices, ensuring a holistic and transformative guest experience. <br><br> Compensation & Benefits: <br><br> Competitive tax-free salary based on experience and industry standards. Accommodation provided by the resort. Full medical insurance as per Saudi labor laws. Flight allowance and paid vacation. Access to Miraval’s well-being programs and professional training opportunities. Career growth opportunities within the Hyatt/Miraval brand. <br><br> Why Join Miraval The Red Sea? <br><br>Miraval Resorts is a world leader in mindful luxury, offering transformative experiences rooted in balance, connection, and well-being. At Miraval The Red Sea, you will be part of a visionary hospitality experience that integrates fitness, mindfulness, and holistic wellness in one of the world’s most breathtaking locations. If you are a dedicated and motivational fitness professional who is passionate about helping others achieve their fitness goals and guiding them toward personal transformation, this role is for you.

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

Folk Maritime is looking for a Customer Service Analyst to join our team in Riyadh.<br><br>In this role, you will Manage day-to-day invoicing activities Handle customer invoices and follow up on payments Respond to client inquiries and support issue resolution<br>. We’re looking for someone wh Has up to 2 years of experience Comes from a customer service background (shipping or logistics preferred comfortable working with data and has an analytical mindset Communicates clearly and confidently High proficiency in both Arabic and English language

نحن نبحث عن شخصين متميزين في تطوير الأعمال / المبيعات للانضمام إلينا والمساعدة في تعزيز تواجدنا في المملكة العربية السعودية.<br>واحد مقيم في الدمام / المنطقة الشرقية، والآخر في جدة / المنطقة الغربية. نحن نبحث عن أشخاص على دراية بالسوق ولديهم علاقات قوية في قطاعات الأدوية، والسلع الاستهلاكية سريعة الدوران (FMCG)، والأغذية والمشروبات، والموزعين، وتجار الجملة.<br>يجب أن يتمتع الشخص المناسب بالقدرة على فتح الأبواب، وبدء الحوارات مع صناع القرار، وجلب فرص حقيقية إلى خطة المبيعات.<br>أهم المتطلبات: شبكة علاقات قوية في القطاعات ذات الصلة، خبرة في مبيعات الشركات (B2B) أو تطوير الأعمال، فهم جيد لطبيعة عمل الموزعين وتجار الجملة، القدرة على ترتيب اجتماعات مع صناع القرار المناسبين، مقيم في الدمام أو جدة أو يتمتع بعلاقات قوية جداً فيهما.<br>إذا كنت ترى أنك الشخص المناسب، أو تعرف شخصاً تنطبق عليه هذه المواصفات، يرجى التواصل معنا.

About Atmet Atmet is a Saudi software company that builds smart, practical digital tools designed to automate and simplify daily business operations. We develop intuitive applications that help e-commerce merchants and event organizers boost their efficiency using artificial intelligence. Our product, Atmet Chat, is an AI agent and automation tool for e-commerce customer service, integrated with platforms like Salla, Zid, and Shopify via the Whats App API. Job Description We are looking for a full-time Customer Service Representative to join our remote team. Your primary role will be to support e-commerce merchants using the Atmet Chat app, answering their technical and operational inquiries, and conducting virtual meetings to provide live product demonstrations (Demos) to potential clients. Your performance will be measured against clear KPIs focusing on response time and the quality of solutions provided. Key Responsibilities Respond quickly and accurately to inquiries from e-commerce merchants (specifically on Salla and Zid platforms) regarding the Atmet Chat app. Manage and conduct live virtual product demonstrations (Demos) to explain the app's functionality and benefits to prospective clients. Provide primary technical support and assist merchants with onboarding, setup, and integration steps. Meet targeted Key Performance Indicators (KPIs), specifically focusing on Response Time and Customer Satisfaction rates. Document recurring issues, client feedback, and operational bottlenecks to escalate them to the technical development team. Requirements & Qualifications Technical Background: A basic technical understanding with the ability to quickly learn and grasp Saa S (Software as a Service) systems and e-commerce platforms. Interpersonal Skills: Professional communication skills (both written and verbal) and the ability to confidently and clearly lead virtual video meetings. Language Proficiency: Absolute fluency in Arabic (spoken and written) is required for professional communication with our local merchants. Work Environment: High self-discipline, reliability, and excellent time management skills tailored for a fully remote work setting. Availability: Must be fully dedicated to a full-time schedule.

About CsMena CsMena is a leading BPO and customer service solutions provider, delivering high-quality contact center and outsourcing services to local and international clients. We are looking for an experienced Operations Manager to join our team in Riyadh, Saudi Arabia, and lead high-volume customer service operations while driving operational excellence, performance, and continuous improvement. Job Summary The Operations Manager will be responsible for overseeing day-to-day customer service operations, managing operational performance, developing high-performing teams, and ensuring service levels and customer experience targets are consistently achieved. The ideal candidate has strong experience in customer service or BPO operations, preferably within food delivery, e-commerce, internet or other high-volume B2C environments.<br>Key Responsibilities Manage and oversee daily customer service operations to ensure operational targets and service levels are achieved. Lead, coach, and develop operations teams and ensure effective workforce and performance management. Monitor and analyze key operational KPIs, including Service Level (SL), Average Handle Time (AHT), Utilization (UT), CSAT, productivity, and quality. Identify operational gaps and implement corrective and preventive actions to improve performance. Drive continuous improvement initiatives across processes, workflows, and customer service operations. Analyze operational data and prepare regular performance reports and business reviews. Work closely with internal departments and international stakeholders to ensure alignment on operational objectives and service requirements. Manage operational escalations and support effective crisis and issue resolution. Ensure compliance with company policies, client requirements, and operational procedures. Develop and implement action plans to improve team productivity, efficiency, and customer satisfaction. Support capacity planning, resource allocation, and operational forecasting as required. Promote a culture of accountability, performance, continuous improvement, and customer focus.<br>Requirements3+ years of experience managing customer service, contact center, or BPO operations. Proven experience managing 50+ team members. Bachelor's degree or higher. Native Arabic with B2+ English proficiency. Strong understanding of the Saudi and GCC customer landscape. Strong knowledge of customer service and contact center operational KPIs. Advanced Microsoft Excel skills. Experience with Power BI, Tableau, Looker, or similar business intelligence and reporting tools. Strong leadership, analytical, problem-solving, decision-making, and crisis-management skills. Proven ability to manage high-volume operations in a fast-paced environment. Strong stakeholder management and communication skills. Experience with international or Chinese companies is highly preferred. Experience in food delivery, e-commerce, internet, fintech, or other high-volume B2C businesses is preferred. Knowledge or experience in process improvement, Lean, or Six Sigma is a plus.<br>What We Offer The opportunity to lead high-volume customer service operations in a fast-paced environment. Exposure to local and international stakeholders. An opportunity to drive operational excellence and continuous improvement. A dynamic environment with opportunities to develop high-performing teams and make a direct impact on business performance.<br>Job Details Job Title: Operations Manager Location: Riyadh, Saudi Arabia Employment Type: Full-time Industry: BPO / Customer Service / Contact Center<br>If you have the operational leadership experience and skills required for this role, we encourage you to apply and join the CsMena team.

We are seeking an experienced Call Center Team Leader to supervise and guide a team of call center agents, ensuring high performance, operational efficiency, and exceptional customer service. This role involves handling escalations, coaching team members, and driving continuous improvement through performance monitoring and training initiatives.<br>Key Responsibilities:Supervise and support a team of call center agents, ensuring they meet performance targets and deliver excellent customer experiences. Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely and satisfactory resolution. Monitor team performance using call center tools, track key metrics, and prepare reports for management review. Provide coaching, mentoring, and constructive feedback to enhance team performance and professional development. Conduct regular team huddles, training sessions, and workshops to address skill gaps and communicate process or policy updates. Foster a positive and high-performance culture focused on customer satisfaction and continuous improvement. Optimize workflows and processes using data insights to improve efficiency and service quality.<br>Requirements:Minimum of 2 years of experience in a call center or customer service environment, with leadership or supervisory responsibilities preferred. Proficiency in call center systems and tools for performance monitoring, reporting, and analytics. Full knowledge of Call Center Key Performance Indicators (KPIs). Bilingual proficiency in Arabic and English (spoken and written). Excellent communication, leadership, and problem-solving skills. Ability to analyze data and metrics to drive decision-making and performance improvements. Experience in delivering performance evaluations and coaching team members effectively.

About the company <br>At NOL Investment, we are a fast-growing investment group specializing in building and scaling e-commerce brands across the GCC. We are committed to operational excellence, innovation, and delivering exceptional customer experiences. As we continue to expand, we are looking for a highly motivated Customer Service Supervisor to lead our customer service team and contribute to the continuous improvement of our customer support operations.<br>About the role The Customer Service Supervisor will be responsible for overseeing the daily performance of the customer service team, maintaining high service standards, managing escalated customer cases, and driving process improvements to enhance the overall customer experience.<br>Key Responsibilities Supervise, mentor, and support the customer service team to ensure high levels of performance and customer satisfaction. Monitor team KPIs and maintain established service quality standards. Manage customer inquiries, complaints, escalations, and resolutions in a timely and professional manner. Oversee and optimize customer service operations using Zendesk or similar customer support platforms. Prepare performance reports, analyze service metrics, and recommend process improvements. Collaborate with cross-functional teams to improve operational efficiency and the overall customer experience.<br>Requirements Minimum of 3 years of experience in customer service, including team supervision. Previous experience in the perfume industry is required. Proven leadership experience with the ability to coach, motivate, and develop customer service teams. Hands-on experience with Zendesk or similar CRM/ticketing platforms. Excellent communication, problem-solving, analytical, and organizational skills. Saudi is a must.<br>If you are passionate about customer service leadership and are looking to join a dynamic and growing organization, we encourage you to apply. Please send your CV to jobs@nol.com.sa with the subject line:Sr Customer Service – Saudi<br>#Hiring #Customer Service #Customer Service Supervisor #Saudi National #Remote Jobs #KSA #Ecommerce #Perfume Industry #Zendesk #CRM #Leadership #Career Opportunity #NOLInvestment

نبذة عنا: تعد شركة Direct FN مزودًا رائدًا لبرمجيات ومحتوى التكنولوجيا المالية (FinTech) في قطاع أسواق المال (CMI)، وهي شركة (مملوكة الآن لمجموعة تداول السعودية / وامض) متخصصة في تقديم حلول الوساطة، وإدارة الأصول، والحفظ، إلى جانب شاشات معلومات السوق كخدمات منتجة. تُمكّن منتجاتنا وخدماتنا وحلولنا المبتكرة المؤسسات المالية والأفراد على حد سواء من تحسين عملياتهم وتعزيز رضا العملاء.<br>I. ملخص الوظيفة: يقدم ممثل دعم العملاء في Direct FN دعمًا مباشرًا للعملاء الذين يستخدمون منتجات التكنولوجيا المالية والمحتوى المالي من Direct FN — حيث يتعامل مع الاستفسارات، ويقوم باستكشاف الأخطاء وإصلاحها للمشكلات الشائعة، ويضمن حل الطلبات أو تصعيدها على الفور. يقوم هذا الدور الموجه للعملاء بتسجيل وتتبع طلبات الدعم، وتوجيه العملاء بشأن استخدام المنتج، والتنسيق مع الفرق التقنية وفرق المنتجات الداخلية لتقديم تجربة دعم مهنية وفي الوقت المناسب تحافظ على رضا العملاء عبر الأسواق الإقليمية والعالمية لشركة Direct FN. II. المسؤوليات الرئيسية 1. دعم العملاء ومعالجة الاستفسارات • الرد على استفسارات العملاء وطلبات الدعم عبر الهاتف والبريد الإلكتروني وقنوات الدعم في الوقت المناسب وبطريقة مهنية. • تقديم توجيهات حول ميزات المنتج، والتنقل، وأسئلة الاستخدام الشائعة لمنتجات بيانات السوق والمحتوى المالي الخاصة بـ Direct FN. 2. تسجيل المشكلات واستكشاف الأخطاء وإصلاحها • تسجيل وتصنيف وتحديد أولويات طلبات الدعم بدقة في نظام الدعم أو التذاكر. • استكشاف الأخطاء وإصلاحها وحل المشكلات الشائعة، وجمع معلومات كاملة للحالات التي تتطلب تصعيدًا. 3. التصعيد والتنسيق • تصعيد المشكلات المعقدة أو غير المحلولة إلى الفرق التقنية أو فرق المنتجات أو العمليات مع توفير تفاصيل واضحة وموثقة جيدًا. • المتابعة بشأن الحالات المصعدة وإبقاء العملاء على اطلاع بالتقدم والحل. 4. التوثيق والمعرفة • الاحتفاظ بسجلات دقيقة لتفاعلات العملاء والحلول. • المساهمة في قاعدة المعرفة الخاصة بالأسئلة والحلول الشائعة. 5. التحسين المستمر • تسليط الضوء على المشكلات المتكررة وملاحظات العملاء لفرق الدعم والمنتجات. • بناء المعرفة بالمنتج بشكل مستمر لتحسين جودة وسرعة الدعم. III. المؤهلات والمتطلبات • التعليم: درجة البكالوريوس في الأعمال، أو تكنولوجيا المعلومات، أو مجال ذي صلة، أو خبرة عملية معادلة. • الخبرة: 1-3 سنوات في دعم العملاء، أو مكتب الخدمة، أو الأدوار الموجهة للعملاء، ويفضل أن يكون ذلك في الخدمات المالية أو التكنولوجيا. • مهارات جيدة في حل المشكلات والتواصل مع العملاء. • الإلمام بأدوات الدعم أو أنظمة التذاكر يعد ميزة. • مهارات تنظيمية قوية واهتمام بالتفاصيل. • إجادة اللغتين الإنجليزية والعربية (تحدثًا وكتابة). V. المهارات الأساسية • خدمة العملاء: التعامل مع استفسارات ومشاكل العملاء باحترافية وسرعة. • حل المشكلات: تشخيص وحل المشكلات الشائعة المتعلقة بالمنتج والوصول. • التواصل: التواصل بوضوح وصبر مع العملاء. • التنسيق: تسجيل وتتبع ومتابعة الطلبات بشكل موثوق. • التوثيق: الاحتفاظ بسجلات ومراجع دقيقة للدعم. • التركيز على العميل: الالتزام بتقديم تجربة دعم عملاء إيجابية وفي الوقت المناسب. VI. مجالات النتائج الرئيسية (KRAs) • وقت الاستجابة: التعامل مع استفسارات وطلبات العملاء ضمن الجداول الزمنية المتفق عليها. • جودة الحل: حل فعال للمستوى الأول وتصعيد واضح عند الحاجة. • رضا العملاء: مستوى عالٍ من الرضا من قبل العملاء بشأن تفاعلات الدعم. • دقة السجلات: سجلات دعم وبيانات تذاكر دقيقة. • التحسين المستمر: المساهمة في قاعدة المعرفة وتقليل المشكلات المتكررة.

مهندس خدمة ميدانية أول – المحركات ذات الجهد المتوسط، والمولدات، وأنظمة الإثارة. نحن نبحث عن مهندس خدمة ميدانية أول ذو خبرة لدعم عمليات التركيب، والتشغيل، والصيانة، واستكشاف الأخطاء وإصلاحها، وتحديث المعدات الدوارة ذات الجهد المتوسط، بما في ذلك المحركات والمولدات وأنظمة الإثارة وأنظمة منظم الجهد التلقائي (AVR). سيلعب المرشح الناجح دوراً رئيسياً في تقديم الدعم الفني في الموقع، وضمان موثوقية المعدات، وتقديم توجيهات الخبراء للعملاء عبر مختلف البيئات الصناعية وتوليد الطاقة. المسؤوليات الرئيسية: قيادة عمليات التركيب، والتشغيل، والبدء، والتجديد، وصيانة المحركات التزامنية والحثية ذات الجهد المتوسط، والمولدات، وأنظمة الإثارة، وحزم AVR. تنفيذ استكشاف الأخطاء وإصلاحها، والتشخيص، وتدخلات الإصلاح الطارئة على المعدات الكهربائية الدوارة. الإشراف على وتنفيذ أنشطة الاختبار، والتحقق، والتشغيل لأنظمة الحماية والتحكم والتنظيم المرتبطة بالآلات الدوارة. إجراء الاختبارات الكهربائية بما في ذلك: اختبارات الجهد العالي بالتيار المتردد/المستمر، اختبار مقاومة العزل (IR) ومؤشر الاستقطاب (PI)، اختبار نبضات الجهد العالي، اختبار محولات التيار والجهد (CT & VT)، اختبار مستشعر درجة الحرارة، التحقق من نظام الحماية. فحص واختبار وصيانة: أنظمة الإثارة بدون فرش، أنظمة الإثارة الساكنة، مانعات الصواعق والمكثفات، الثنائيات والمكثفات في أنظمة الإثارة بدون فرش. إجراء عمليات فحص لملفات العضو الثابت (Stator windings)، وقلب العضو الثابت، والمحامل، وأنظمة التشحيم، والمكونات الميكانيكية. دعم عمليات التجميع والتفكيك وفحص المحامل الرأسية والأفقية، والمراوح المثبتة على الدوار، والمكونات ذات الصلة. إجراء القياسات البعدية وفحوصات المحاذاة للمعدات الدوارة. فحص وصيانة أنظمة زيت الرفع وأنظمة التشحيم. تشغيل معدات الرفع والتعامل مع مكونات الآلات الدوارة الثقيلة بأمان. تقديم التوجيه الفني والتدريب لموظفي العملاء فيما يتعلق بالتشغيل والصيانة والمعايرة واستكشاف الأخطاء وإصلاحها. إعداد تقارير فنية مفصلة، وسجلات الخدمة، ووثائق الموقع، والجداول الزمنية، وتقارير المصروفات. تنسيق والإشراف على موظفي الموقع والمقاولين من الباطن أثناء أنشطة الموقع. ضمان الامتثال لأعلى معايير الصحة والسلامة والبيئة (HSE) وسياسات السلامة الخاصة بالشركة. الخبرة الفنية المطلوبة: المحركات والمولدات ذات الجهد المتوسط، الآلات التزامنية والحثية، أنظمة الإثارة وAVR، تشغيل المعدات الدوارة، أنظمة الحماية الكهربائية، الاختبارات الكهربائية للجهد العالي، موثوقية الأصول والصيانة، تقييم حالة المعدات الدوارة، استكشاف الأخطاء وإصلاحها والتحليل التشخيصي. تعد المعرفة بأنظمة محركات التردد المتغير (VSD/VFD) ذات الجهد المتوسط ميزة إضافية قوية. المؤهلات والخبرة: درجة البكالوريوس في الهندسة الكهربائية، أو الهندسة الميكانيكية، أو تخصص ذو صلة. خبرة عملية لا تقل عن 10 سنوات في الخدمة الميدانية للمحركات والمولدات والمعدات الكهربائية الدوارة. خبرة مثبتة في تشغيل وصيانة واستكشاف أخطاء الآلات الدوارة ذات الجهد المتوسط في البيئات الصناعية، أو النفط والغاز، أو توليد الطاقة، أو المرافق. مهارات قوية في التعامل مع العملاء والتواصل الفني. القدرة على العمل بشكل مستقل وقيادة أنشطة الموقع بأقل قدر من الإشراف. متطلبات إضافية: الاستعداد للسفر داخل المملكة العربية السعودية بنسبة تصل إلى 80% من الوقت. رخصة قيادة سارية المفعول. القدرة على العمل عن بُعد وفي مواقع العملاء. مهارات تنظيمية وإعداد تقارير قوية. عقلية تركز على العميل والتزام بتميز الخدمة. مهارات تواصل شفهية وكتابية ممتازة. التزام قوي بمعايير الصحة والسلامة والجودة. الموقع: المملكة العربية السعودية. الصناعة: توليد الطاقة، النفط والغاز، المرافق، الخدمات الصناعية. مستوى الخبرة: مهندس خدمة ميدانية أول (10 سنوات فأكثر). توفر هذه الوظيفة فرصة للعمل على مشاريع معدات دوارة حيوية حول العالم، ودعم كبار العملاء في القطاع الصناعي وقطاع الطاقة مع تطوير الخبرة عبر مجموعة واسعة من الأصول الكهربائية عالية القيمة.