وظائف خدمة عملاء - جدة السعودية

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>إجراء الصيانة للمركبات مثل تغييرات الزيت والسوائل والإطارات، وتوازن العجلات ومساعدة ميكانيكيي السيارات الأكثر خبرة في الإصلاحات الأكثر تعقيداً</p><p><b>المسؤوليات</b></p><ul><li>رفع المركبات باستخدام الحوامل الهيدروليكية.</li><li>تشغيل الرافعات، الحوامل أو غيرها من معدات التحريك أو الرفع.</li><li>إعادة تركيب العجلات على المركبات.</li><li>فك وربط العجلات من المركبات باستخدام مفاتيح الجمجمة أو أدوات يدوية أو كهربائية أخرى.</li><li>إزالة الأجزاء أو المكونات من المركبات.</li><li>وضع العجلات على أجهزة التوازن لتحديد الأوزان المعاكسة اللازمة لتوازن العجلات.</li><li>اختبار المعدات الميكانيكية لضمان الأداء الصحيح.</li><li>تحديد حجم الإطار وطبقة التبلي وتحريك الإطارات وفقاً لذلك.</li><li>استبدال صمامات الإطارات وإزالة الأشياء التي تسبب الثقوب.</li><li>طرق أوزان معاكسة مطلوبة على حواف العجلات.</li><li>تجميع المكونات الميكانيكية أو أجزاء الآلة.</li><li>سد الثقوب في الإطارات بدون أنابيب بإدخال مادة لاصقة وتوسيع سدادات مطاطية في الثقوب باستخدام أدوات يدوية.</li><li>إعادة تركيب الإطارات على العجلات.</li><li>إعادة تركيب المعدات بعد الإصلاح</li><li>فحص أغطية الإطارات للعيوب، مثل الثقوب أو التمزقات.</li><li>فحص المكونات الميكانيكية للمركبات لتحديد المشاكل.</li><li>تحديد الثقوب في الإطارات بدون أنابيب عن طريق الفحص البصري أو غمر الإطارات المنفوخة في أحواض ماء ومراجعة فقاعات الهواء.</li><li>فحص المكونات الميكانيكية للمركبات لتحديد المشاكل.</li><li>غ glue بارات الإطارات على الثقوب في أغطية الإطارات، باستخدام إلصاق المطاط.</li><li>مساعدة الميكانيكيين وأداء واجبات ميكانيكية مختلفة، مثل تغيير الزيت أو فحص واستبدال البطاريات.</li><li>تدوير الإطارات إلى مواقع مختلفة على المركبات، باستخدام أدوات يدوية.</li><li>تثبيت أجزاء أو ملحقات المركبات</li><li>تنظيف وترتيب الورشة.</li><li>تلميع المناطق المعطوبة من الأنابيب الداخلية باستخدام مكاشف.</li><li>تمليس أسطح الأشياء أو المعدات</li><li>طلب بدائل للإطارات أو الأنابيب.</li><li>طلب المواد أو الإمدادات أو المعدات .</li><li>تحضير الحافات وطبول العجلات لإعادة التجميع عن طريق الكشط أو الطحن أو التفجير الرملي.</li><li>وضع مادة لاصقة مطاطية على أغطية الإطارات الملمعة قبل عملية التبريد والتبلور.</li><li>فصل إطارات مزودة بأنابيب عن العجلات، باستخدام مطارق مطاطية وأعمدة معدنية أو مفارغ ميكانيكية لتغيير الإطارات.</li><li>تفكيك المعدات للصيانة أو الإصلاح.</li><li>فحص المكونات الميكانيكية للمركبات لتحديد المشاكل.</li><li>وضع أغطية الإطارات وتجمعات مطاط السير في قوالب الإطارات لعملية التبريد وتطبيق ضغط لضمان الالتصاق الجيد.</li><li>قيادة سيارة أو شاحنات خدمة إلى المواقع الصناعية لتقديم الخدمات أو الاستجابة للنداءات الطارئة.</li><li>قيادة الشاحنات أو مركبات أخرى إلى مواقع العمل أو فيها</li><li>تنظيف جوانب الإطارات البيضاء</li><li>تنظيف المعدات أو القطع أو الأدوات لإصلاحها أو صيانتها في حالة جيدة.</li></ul></div></section><section><p class="heading">الملف المرشح المثالي</p><p class="paragraph"></p><ul><li>دبلوم مهني أو ما يعادله.</li><li>سنتان</li><li>ملكة ميكانيكية ومهارات في صيانة السيارات</li><li>القدرة على أداء المهام البدنية اليومية</li><li>المساءلة</li><li>القدرة على التكيف</li><li>التعاون</li><li>الاتصال</li><li>النتائج</li><li>الذكاء العاطفي</li></ul><p></p></section>

The Customer Experience is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience. The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.<br>Key Responsibilities • Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.). • Ensure timely and professional resolution of customer issues and complaints. • Maintain accurate records of customer interactions and follow up when needed. • Collaborate with internal teams to improve processes and customer experience outcomes. • Identify recurring customer issues and provide suggestions for service improvement. • Support customer retention and satisfaction initiatives. • Ensure compliance with company policies, service standards, and quality guidelines. • Contribute to reporting and tracking customer satisfaction and service performance.<br>Qualifications & Requirements • Any Educational background or relevant experience in customer service, customer experience, or related roles. • Strong communication and interpersonal skills. • Problem-solving mindset with attention to detail. • Ability to work under pressure and manage multiple tasks. • Proficiency in MS Office and customer service tools/CRM systems (preferred). • Arabic - English.<br>Skills & Competencies • Customer-first mindset • Professional communication • Time management and organization • Adaptability and teamwork • Conflict resolution • Basic reporting and data handling • Marketing & Client Acquisition

مدير خدمة التطبيقات<br>نيابة عن عميلنا العالمي، نحن نبحث حالياً عن مدير خدمة التطبيقات.<br>الدور: مدير خدمة التطبيقات، المدة: عقد لمدة 12 شهراً + قابل للتمديد، الموقع: الرياض، يتطلب السفر الميداني في بعض الأحيان، اللغة: العربية.<br>المسؤوليات الرئيسية: العمل كمدير خدمة تطبيقات لعملاء خدمات تطبيقات السحابة (CAS) وفقاً للمهام التالية: إنشاء وصيانة العمليات والإجراءات من أجل التميز في مشاركة العملاء، إنشاء وصيانة خطة تنفيذ CAS، تنسيق التواصل الموحد مع الفرق المشاركة، إدارة مشاركة CAS عبر دورة حياة العميل (الانتقال، الإعداد، العمليات، وإنهاء الخدمة)، ضمان تنفيذ خدمة ناجح مع إشراف منتظم على مؤشرات الأعمال الرئيسية (الهامش، الإيرادات، الاستهلاك، ورضا العملاء)، تعزيز التميز في جودة الخدمة وتجربة CAS الشاملة، دفع المشاركة والمواءمة مع أصحاب المصلحة الآخرين في SAP (مثل ECS، والمشاركة المميزة، والخدمات المهنية، وما إلى ذلك) لتوفير تجربة عميل موحدة ومتناغمة، أن تكون استباقياً في تحديد فرص التحسين والابتكار والتبني واقتراح تحسينات محتملة للعميل مع معرفة واسعة بتطبيقات SAP، دفع مشاركة CAS كرائد ومسوق لمحفظة منتجات وخدمات SAP.<br>إذا كنت مهتماً ومتاحاً، يرجى إرسال سيرتك الذاتية للنظر فيها فوراً.

We are looking for an experienced, data-driven, and inspiring Customer Success Manager to build, lead, and motivate our team of Customer Success Specialists. You will be responsible for ensuring the team delivers exceptional service, drives key business outcomes in customer retention, expansion, and satisfaction. You are not only a people leader but also a strategist, process optimizer, and a key cross-functional collaborator.<br>Team Leadership Lead and manage a team of customer service representatives, providing direction, mentorship, and performance management. Foster a positive and collaborative team environment to achieve high levels of customer satisfaction and enhance team effectiveness.<br>Client Engagement Oversee escalated customer inquiries and complaints, ensuring timely and effective resolution. Cultivate and maintain strong relationships with clients to understand their needs and concerns. Analyze client feedback and implement strategies to drive improvements in customer satisfaction. Analyze client interaction data and feedback not only to improve satisfaction but also to proactively identify potential opportunities for upsell, cross-sell, or product expansion, leading the team to drive these conversions.<br>Strategic Process Improvement Identify and implement process improvements within the customer service department. Develop and enforce best practices to streamline workflows and enhance operational efficiency. Regularly review and update customer service policies and procedures to ensure alignment with industry standards and organizational goals. Focus particularly on designing and optimizing end-to-end customer conversion pathways, such as workflows for lead identification from service interactions, best practices for value demonstration, and renewal/expansion procedures.<br> Training and Development Design and deliver comprehensive training programs for customer service representatives to enhance their skills and knowledge. Provide ongoing coaching and performance feedback to promote continuous improvement and professional growth within the team.<br> Performance Reporting and Data Analysis Prepare and analyze reports on key performance indicators (KPIs) related to customer service. Utilize data analysis to identify trends and areas for improvement, making strategic recommendations to enhance service delivery and operational effectiveness.<br>Cross-Departmental Collaboration Collaborate with other departments, such as operations, compliance, and sales, to address client concerns and resolve issues efficiently. Communicate effectively with internal stakeholders to ensure a cohesive and seamless customer experience.<br>Regulatory Compliance Ensure that all customer service activities comply with relevant regulations and company policies. Stay informed about industry regulations and updates related to customer interactions, and proactively implement changes to maintain compliance.<br><br><br>Requirements<br><br><br>• Bachelor's degree in business, finance, or a related field.• Minimum 5 years of relevant experience, including at least 2 years of directly managing customer success, customer service, or sales support team.• Required language(s): Arabic (Native/Fluent), English (Business level), Mandarin (preferred but not mandatory).• Strong leadership and team management skills.• Excellent communication and interpersonal skills.• Knowledge of financial markets and stockbroking processes.• Ability to handle stressful situations and resolve conflicts effectively.• Proficiency in customer service software and CRM systems.• Adaptability to handle rotational shifts, catering to both foreign and domestic market requirements.<br>We offer a comprehensive and holistic work experience and package as follows:• Competitive compensation and benefits.• Fun loving and diverse work environment• Business casual work attire everyday<br>*Please note that only short-listed candidates will be contacted. Thank you.<br><br><br>Benefits<br><br>Paid Time Off Training & Development Performance Bonus

Company Overview<br>BFL Group is one of the world’s leading off-price retailer of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and Southeast Asia. Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.<br>Role Purpose We are currently seeking a Customer Service Associate (CSA) to join our E-commerce team. A Brands For Less CSA is a critical part of our mission to deliver timely, accurate and professional customer service to all Brands For Less customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat, Whats App, Phone & social medias and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Communication Skills Knowledge and Skills Required Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills – ability to clearly understand and state the issues customers present Ability to concentrate – follow customers issues without distraction to resolution Good composition skills – ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer Knowledge/Skills Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrates understanding of the Internet, brandsforless.com website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications Demonstrates an ability to learn in various media Ability to successfully adapt to changes in the work environment Customer Focus Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the peak holiday season Problem Solving Skills Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Qualifications Minimum qualification is higher secondary. Any graduate/ PG is eligible to apply Past experience in customer service in any industry is appreciated Exceptional Customer Obsession and drive for result Self-motivated and never says -That’s not my job Willingness to work in a 24x7 service industry. Adaptable for night shifts and weekend workdays Fluency in English, Arabic is a plus Excellent verbal and written communication skills If you think you are fit for this job position, then apply right away. You are steps away from joining a Great Place to Work© and we would love to meet you s

The Customer Experience Representative is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving customer satisfaction, and ensuring a consistent and positive customer experience across all customer interactions. The successful candidate will serve as a key point of contact for customers, providing timely and effective support while collaborating with internal teams to resolve issues and enhance service delivery. Fluency in Urdu and English (both spoken and written) is essential to effectively communicate with and support a diverse customer base.<br>Key Responsibilities• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).• Ensure timely and professional resolution of customer issues and complaints.• Maintain accurate records of customer interactions and follow up when needed.• Collaborate with internal teams to improve processes and customer experience outcomes.• Identify recurring customer issues and provide suggestions for service improvement.• Support customer retention and satisfaction initiatives.• Ensure compliance with company policies, service standards, and quality guidelines.• Contribute to reporting and tracking customer satisfaction and service performance.<br>Qualifications & Requirements• Any Educational background or relevant experience in customer service, customer experience, or related roles.• Strong communication and interpersonal skills.• Problem-solving mindset with attention to detail.• Ability to work under pressure and manage multiple tasks.• Arabic - English. - Urdu.<br>Skills & Competencies• Professional communication• Time management and organization• Adaptability and teamwork• Conflict resolution

???? فرصة وظيفية | مدير خدمة العملاء<br>تعلن شركة فيصل بن سعيدان للاستثمار والتطوير العقاري، عن توفر شاغر وظيفي بمسمى:مدير خدمة العملاء | Customer Service Managerنبحث عن كفاءة قيادية تمتلك خبرة لا تقل عن 5 سنوات في إدارة خدمة العملاء، ويفضل أن تكون الخبرة في القطاع العقاري، للانضمام إلى فريق العمل والمساهمة في تطوير تجربة العملاء ورفع مستوى رضاهم<br>المهام والمسؤولياتإدارة وتطوير فريق خدمة العملاء ومتابعة أدائه.الإشراف على رحلة العميل، ومتابعة الطلبات، والاستفسارات والشكاوي.تطوير وتحسين إجراءات وسياسات خدمة العملاء بما يتناسب مع طبيعة المشاريع العقاري.متابعة رضا العملاء والعمل على رفع مستوى جودة الخدمة وتجربة العميل.إدارة ومعالجة الشكاوى والحالات التصعيدية بكفاءة واحترافية.التنسيق مع الإدارات المختلفة، مثل المبيعات والتسويق وإدارة المشاريع والتسليم، لضمان سرعة وفعالية معالجة طلبات العملاء.متابعة مؤشرات الأداء الرئيسية (KPIs) وإعداد التقارير الدورية للإدارة.تحليل ملاحظات العملاء وتحديد فرص التحسين ووضع خطط تطويرية.التأكد من الالتزام باتفاقيات ومستويات الخدمة (SLA) والسياسات والإجراءات المعتمدة.المساهمة في تطوير أنظمة إدارة علاقات العملاء (CRM) وتحسين آليات التواصل والمتابعة<br>المتطلبات:درجة البكالوريوس في إدارة الأعمال، التسويق، الإدارة أو تخصص ذي صلة.خبرة 5+في مجال خدمة العملاء، مع خبرة إدارية أو إشرافية.يفضل خبرة سابقة في التطوير العقاري.خبرة في إدارة فرق خدمة العملاء وقياس مؤشرات الأداء.معرفة جيدة بأنظمة CRM وإدارة شكاوى العمل.مهارات عالية في القيادة والتواصل وحل المشكلات.القدرة على التعامل مع العملاء والحالات التصعيدية باحترافية.مهارات قوية في إعداد التقارير وتحليل البيانات واتخاذ القرارات.مستوى جيد في اللغة الإنجليزية<br>???? مقر العمل:الرياض – حي التعاون<br>???? للتقديم:يرجى إرفاق السيرة الذاتية في الإعلان

Job Description:We are looking for a dynamic and customer-focused English Call Center (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.<br>Key Responsibilities:<br>Customer Experience Management:Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement. Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations. Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively. Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives. Collaborate with internal teams to ensure customer feedback is used to enhance products.<br>Customer Service Excellence:Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy. Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up. Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.<br>Skills and Qualifications:<br>Language Skills: Fluent in English (both written and spoken). Education: Bachelor's degree with an English Background is a plus. Experience:1-3 years of experience in customer service, customer experience Experience with customer service platforms, CRM tools. Communication Skills:Strong written and verbal communication skills in English. Ability to explain technical information clearly to non-technical customers. Problem-Solving Skills:Ability to think critically and resolve complex issues efficiently. Capacity to handle challenging situations with professionalism and empathy. Customer-Centric Mindset:Strong customer service orientation with a passion for delivering high-quality solutions. Ability to maintain a positive attitude and ensure customer satisfaction in all interactions. Collaboration Skills:Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams. Organizational Skills:Strong attention to detail with the ability to manage multiple tasks and priorities.

Job Summary<br>The Customer Service Executive is responsible for handling customer inquiries, requests, and complaints across all official communication channels — phone calls, email, the company Whats App, social media channels, and the customer service platform. They will provide accurate information, deliver a distinguished service experience, and ensure timely resolution of issues to enhance customer satisfaction and strengthen long-term relationships with the company.<br>ROLES & RESPONSIBILITIES<br>Receive and handle customer inquiries, requests, and complaints across all official channels: phone calls, email, the company Whats App, social media channels, and the customer service platform. Respond to customers within the approved Service Level Agreements (SLAs) and ensure consistency of message and tone across all channels. Provide accurate information about the company's projects, lands, products, and services. Document all interactions, requests, and complaints in the customer service platform / CRM accurately and on time. Escalate complex issues and complaints to the relevant department or direct manager and follow up until closure. Coordinate with the Sales, Marketing, Legal, and Finance teams to resolve customer issues end-to-end. Monitor the company's social media channels and respond to public comments and direct messages professionally and in line with the brand voice. Follow up on after-sales requests and ensure customer satisfaction with the provided resolution. Conduct customer satisfaction surveys and gather feedback to support continuous service improvement. Maintain customer confidentiality and comply with the company's data protection policies. Submit periodic reports on tickets, complaints, and channel performance to the direct manager. Contribute to building and updating the FAQs library and customer service knowledge base. Stay updated on the company's projects, offers, and policies to ensure accuracy of the information provided.<br>QUALIFICATIONS<br>Minimum Education Required Diploma or bachelor's degree in Business Administration, Marketing, Communication, or equivalent. Professional Certifications Required Customer service or contact center certifications are preferred (e.g., COPC, HDI, or equivalent). Years of experience are required. Minimum two years of experience in customer service, preferably in the real estate sector or a related industry.

The Customer Experience Representative is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving customer satisfaction, and ensuring a consistent and positive customer experience across all customer interactions. The successful candidate will serve as a key point of contact for customers, providing timely and effective support while collaborating with internal teams to resolve issues and enhance service delivery. Fluency in Urdu and English (both spoken and written) is essential to effectively communicate with and support a diverse customer base.<br>Key Responsibilities• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).• Ensure timely and professional resolution of customer issues and complaints.• Maintain accurate records of customer interactions and follow up when needed.• Collaborate with internal teams to improve processes and customer experience outcomes.• Identify recurring customer issues and provide suggestions for service improvement.• Support customer retention and satisfaction initiatives.• Ensure compliance with company policies, service standards, and quality guidelines.• Contribute to reporting and tracking customer satisfaction and service performance.<br>Qualifications & Requirements• Any Educational background or relevant experience in customer service, customer experience, or related roles.• Strong communication and interpersonal skills.• Problem-solving mindset with attention to detail.• Ability to work under pressure and manage multiple tasks.• Arabic - English. - Urdu.<br>Skills & Competencies• Professional communication• Time management and organization• Adaptability and teamwork• Conflict resolution

تعلن شركة الغملاس للتجارة عن توفر شاغر وظيفي بمسمى أخصائي خدمة عملاء للانضمام إلى فريق العمل.مكان العمل: الرياضالمهام الوظيفية:الرد على استفسارات العملاء عبر الهاتف ووسائل التواصل المختلفة.استقبال الشكاوى ومتابعتها حتى إغلاقها بالتنسيق مع الإدارات المعنية.متابعة ملاحظات الجودة والتأكد من سرعة معالجتها.التنسيق مع القسم الفني لمتابعة الحالات الفنية وإبلاغ العملاء بالمستجدات.متابعة طلبات العملاء وقياس مستوى رضاهم بعد تقديم الخدمة.توثيق جميع البلاغات والاستفسارات على النظام وإعداد التقارير اللازمة.المساهمة في تحسين تجربة العميل ورفع مستوى جودة الخدمة.المؤهلات والخبرات:درجة الدبلوم أو البكالوريوس.خبرة لا تقل عن سنتين في خدمة العملاء أو تجربة العملاء.يفضل وجود خبرة في شركات المطابخ، الخزائن، الأبواب أو المشاريع.مهارات ممتازة في التواصل وخدمة العملاء وحل المشكلات.إجادة استخدام برامج Microsoft Office وأنظمة CRM أو ERP.

We are looking for an experienced, data-driven, and inspiring Customer Success Manager to build, lead, and motivate our team of Customer Success Specialists. You will be responsible for ensuring the team delivers exceptional service, drives key business outcomes in customer retention, expansion, and satisfaction. You are not only a people leader but also a strategist, process optimizer, and a key cross-functional collaborator.<br>Team Leadership Lead and manage a team of customer service representatives, providing direction, mentorship, and performance management. Foster a positive and collaborative team environment to achieve high levels of customer satisfaction and enhance team effectiveness.<br>Client Engagement Oversee escalated customer inquiries and complaints, ensuring timely and effective resolution. Cultivate and maintain strong relationships with clients to understand their needs and concerns. Analyze client feedback and implement strategies to drive improvements in customer satisfaction. Analyze client interaction data and feedback not only to improve satisfaction but also to proactively identify potential opportunities for upsell, cross-sell, or product expansion, leading the team to drive these conversions.<br>Strategic Process Improvement Identify and implement process improvements within the customer service department. Develop and enforce best practices to streamline workflows and enhance operational efficiency. Regularly review and update customer service policies and procedures to ensure alignment with industry standards and organizational goals. Focus particularly on designing and optimizing end-to-end customer conversion pathways, such as workflows for lead identification from service interactions, best practices for value demonstration, and renewal/expansion procedures.<br> Training and Development Design and deliver comprehensive training programs for customer service representatives to enhance their skills and knowledge. Provide ongoing coaching and performance feedback to promote continuous improvement and professional growth within the team.<br> Performance Reporting and Data Analysis Prepare and analyze reports on key performance indicators (KPIs) related to customer service. Utilize data analysis to identify trends and areas for improvement, making strategic recommendations to enhance service delivery and operational effectiveness.<br>Cross-Departmental Collaboration Collaborate with other departments, such as operations, compliance, and sales, to address client concerns and resolve issues efficiently. Communicate effectively with internal stakeholders to ensure a cohesive and seamless customer experience.<br>Regulatory Compliance Ensure that all customer service activities comply with relevant regulations and company policies. Stay informed about industry regulations and updates related to customer interactions, and proactively implement changes to maintain compliance.<br><br><br>Requirements<br><br><br>• Bachelor's degree in business, finance, or a related field.• Minimum 5 years of relevant experience, including at least 2 years of directly managing customer success, customer service, or sales support team.• Required language(s): Arabic (Native/Fluent), English (Business level), Mandarin (preferred but not mandatory).• Strong leadership and team management skills.• Excellent communication and interpersonal skills.• Knowledge of financial markets and stockbroking processes.• Ability to handle stressful situations and resolve conflicts effectively.• Proficiency in customer service software and CRM systems.• Adaptability to handle rotational shifts, catering to both foreign and domestic market requirements.<br>We offer a comprehensive and holistic work experience and package as follows:• Competitive compensation and benefits.• Fun loving and diverse work environment• Business casual work attire everyday<br>*Please note that only short-listed candidates will be contacted. Thank you.<br><br><br>Benefits<br><br>Paid Time Off Training & Development Performance Bonus

We are currently seeking a professional and friendly Receptionist to join our team in KSA – Jeddah. As a receptionist, you will be the first point of contact for patients, visitors, and staff, playing a vital role in creating a positive first impression. This role involves managing front desk operations, handling inquiries, coordinating appointments, and supporting smooth daily hospital operations while maintaining excellent customer service standards. Job Requirements:• High school diploma or equivalent; a diploma in Administration, Customer Service, or related field is preferred. • Minimum of 1–3 years of experience in a receptionist or front desk role, preferably in a healthcare or service environment. • Strong communication and interpersonal skills. • Proficiency in basic computer applications (MS Office, hospital systems preferred). • Ability to multitask, prioritize tasks, and work under pressure. • Professional appearance and courteous attitude. • Fluency in Arabic is required; English proficiency is preferred. Key Job Responsibilities:• Greet and welcome patients, visitors, and staff in a professional and friendly manner. • Answer and direct phone calls, emails, and inquiries accurately and promptly. • Register patients, verify information, and coordinate appointments as needed. • Maintain front desk organization and ensure a clean, professional reception area. • Direct visitors to appropriate departments and provide general hospital information. • Coordinate with clinical and administrative departments to ensure smooth patient flow. • Handle basic administrative tasks such as filing, data entry, and document management. • Follow hospital policies related to confidentiality, patient privacy, and customer service. • Report any issues, complaints, or unusual incidents to the appropriate department.

Company Description Masan is a privately held real estate development firm headquartered in Riyadh, with projects and assets across the Kingdom of Saudi Arabia. The company focuses on creating distinctive living spaces that elevate design, craftsmanship, and modern lifestyles. Quality and sustainability are central to Masan’s approach, guiding every phase of development. Masan values ideas, passion, and an inclusive culture where people can grow and contribute meaningfully. The company seeks individuals who bring unique perspectives and are committed to long-term impact.<br>Role Description The Customer Service Specialist is a full-time, on-site role based in Riyadh, Saudi Arabia. This role is responsible for handling customer inquiries and requests through phone, email, and in-person interactions, ensuring professional and timely responses. The specialist will manage customer issues, follow up on resolutions, and coordinate with internal teams to provide accurate information and seamless service. Daily tasks include documenting interactions, updating customer records, monitoring satisfaction, and identifying opportunities to improve the customer experience. The role also involves supporting service quality initiatives, adhering to company policies, and representing Masan’s commitment to excellence and hospitality in every interaction.<br>Qualifications<br> Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively. Experience in enhancing Customer Satisfaction and Customer Experience, including follow-up and feedback handling. Professional Phone Etiquette and clear communication skills for managing calls and client interactions. Excellent interpersonal, problem-solving, and conflict-resolution abilities. Proficiency in basic office software and customer service systems or CRM tools. Fluency in English; Arabic language skills are highly beneficial. Previous experience in customer-facing roles, preferably in real estate or related industries. High level of reliability, attention to detail, and ability to work in a fast-paced, on-site environment.

The Customer Experience Representative is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving customer satisfaction, and ensuring a consistent and positive customer experience across all customer interactions. The successful candidate will serve as a key point of contact for customers, providing timely and effective support while collaborating with internal teams to resolve issues and enhance service delivery. Fluency in Urdu and English (both spoken and written) is essential to effectively communicate with and support a diverse customer base.<br>Key Responsibilities• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).• Ensure timely and professional resolution of customer issues and complaints.• Maintain accurate records of customer interactions and follow up when needed.• Collaborate with internal teams to improve processes and customer experience outcomes.• Identify recurring customer issues and provide suggestions for service improvement.• Support customer retention and satisfaction initiatives.• Ensure compliance with company policies, service standards, and quality guidelines.• Contribute to reporting and tracking customer satisfaction and service performance.<br>Qualifications & Requirements• Any Educational background or relevant experience in customer service, customer experience, or related roles.• Strong communication and interpersonal skills.• Problem-solving mindset with attention to detail.• Ability to work under pressure and manage multiple tasks.• Arabic - English. - Urdu.<br>Skills & Competencies• Professional communication• Time management and organization• Adaptability and teamwork• Conflict resolution

About OSUS:<br>Our journey began in 2006 in the city of Riyadh, driven by an ambitious vision to lead the next generation of commercial, residential, and mix-use real estate projects. Since then, we have continued to establish our presence as a developer redefining the concept of real estate development through projects rooted in integration, innovation, thoughtful design, and modern technological solutions that elevate the end-user experience, whether individuals or businesses. We believe that mix-use developments represent the future of urban planning. Guided by this vision, we create projects that merge urban functions into a one space, reshaping daily life in a more efficient and flexible way. We design vibrant destinations where living and working intersect, and where commercial and entertainment facilities harmonize within an integrated environment, fulfilling individual aspirations and supporting the growth of modern communities. At OSUS, we continue to build on this approach, inspired by Saudi Arabia’s Vision 2030 and committed to developing real estate solutions that elevate the urban landscape, meet the ambitions of individuals and investors, and align with the evolving nature of cities and future lifestyles.<br>Responsibilities are not limited to:<br>Participate in the development of strategic customer experience management plans in general and customer service in particular in accordance with the company's strategy and work to implement and make it a success. Applying the strategy, and methods of customer service to deal and communicate with customers through the available means and channels of communication to ensure that the services provided reflect on the desires and needs of customers. Respond to customer inquiries and complaints, create and schedule responses and observations, assist in analyzing customer service performance, recommend corrective actions as necessary to solve them, analyze the negatives, look at their causes, and work to address them immediately, taking into account reducing the repetition rate. Work to ensure and ensure that all channels of communication with customers work effectively and up-to-date and that inquiries, purchases or complaints are conducted professionally and with high quality. Taking testimonies and observations from customers before, during and after the purchase process to ensure customer satisfaction and ensure that his service was done as required. Participate in the development and implementation of comprehensive customer experience strategies and various activities to attract new customers, retain existing customers and achieve growth rates in target customers. Contribute effectively to brand building and brand campaign by collecting feedback data from customers in good coordination with the marketing department and relevant departments. Work to build successful relationships with customers by serving them, solving their problems excellently, measuring their experience with the company and addressing shortcomings. Perform any other tasks assigned to him by the line manager within the scope of work.<br>Qualifications:<br>Bachelor's or Diploma in Business Administration or Marketing or equivalent Be competent in the use of Microsoft Office. Experience in dealing with customers. Have an excellent ability to read, analyze and communicate effectively.

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization.<br>Position: Customer Services Officer Location: Jeddah Advanced Desk Responsibilities:• Single-entry point for all customer care queries• Full case ownership throughout the entire lifecycle – no forwarding to other departments• Respond to customer calls, cases, and chats within SLA timelines• Handle complaints and shipment disruptions professionally and efficiently• Coordinate with internal teams to ensure timely resolution• Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)• Follow up on customer KPIs such as FCRR, TAT, and NPS• Conduct regular meetings with customers to drive continuous improvement• Identify and promote value-added services (VAS) such as Carrier Haulage or VGMStandard Desk:• Manage all cases based on FIFO (First In – First Out) principle• Promote and guide customers through the digital journey for a more efficient experience Special Desk:• Handle Direct Delivery and Breakbulk shipments• Execute and follow up on delivery processes• Manage tailored solutions for special cargo and commodities• Regularly meet with customers to review business needs• Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile:• 2-5 years of experience in Shipping & Logistics• Strong customer and vendor relationship management skills• Proven ability to drive change, innovation, and process improvement• Excellent communication, presentation, and decision-making skills• Team player with a proactive and professional attitude• Proficient in MS Office applications

Company Description Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.<br>Title: Customer Service specialist Location: Jeddah Announcement number: 24784590<br>Requirements:Fresh graduate with a Bachelor's degree Saudi. Strong communication skills Fluency in both Arabic and English languages. Good Microsoft Office Skills. Not registered in GOSI for a minimum period of three months. Must be Eligible for Tamheer program by obtaining acceptance from TAQAT/ Hadaf. Have not been registered previously under Tamheer.

Company Description Mersal Recruitment Co. is a Saudi national recruitment company, licensed by the Ministry of Labor and Social Development and established in 2019 to lead in the human resources sector. The company provides skilled and trained labor across specialties for organizations in both public and private sectors, as well as individual clients. Mersal focuses on creating organized work environments, easing the process of supplying and training human resources, and managing visa issuance efficiently to save clients time and effort. The company offers flexible employment nationality choices, handles administrative and financial aspects related to labor performance, and provides compensation in cases such as worker non-compliance. Mersal’s goal is to recruit proactive talent that adds value to clients while upholding clients’ rights and needs.<br>Role Description The Customer Service Specialist is a full-time, on-site role based in Riyadh, Saudi Arabia. This role involves responding to customer inquiries via phone, email, and in-person, providing accurate information about services, and ensuring a professional and respectful customer experience. The specialist will handle service requests, resolve complaints, update customer records, and coordinate with internal teams to follow up on pending issues. Daily tasks include documenting interactions, monitoring customer satisfaction, and escalating complex cases to relevant departments when necessary. The role also requires contributing to continuous improvement of customer service processes and adhering to company policies and quality standards.<br>Qualifications<br> Strong customer-facing skills, including Customer Service and Customer Support capabilities. Ability to foster positive Customer Experience and maintain high Customer Satisfaction levels. Professional communication skills with excellent Phone Etiquette. Clear and confident verbal and written communication in English; Arabic proficiency is highly beneficial. Previous experience in customer service, call center, or client relations, preferably within recruitment or HR services. Ability to work on-site in Riyadh, manage time effectively, and handle multiple inquiries simultaneously. Problem-solving mindset, attention to detail, and ability to work collaboratively in a diverse team. High school diploma required; a bachelor’s degree in Business, HR, Communications