وظائف خدمة عملاء في السعودية

<div dir="rtl"><h3 >Overview of the Role</h3> <p >Calam Telecom for Communications is looking for a <strong>Customer Account Manager</strong> to join its team in Dammam, in the Eastern Province. This full-time role aims to manage a portfolio of key client accounts, develop relationships with current major clients, establish new relationships with potential clients, and oversee delivering effective solutions to them.</p> <h3 >Responsibilities</h3> <ul > <li >Build strong, ongoing relationships with major clients, identify their needs and concerns, and provide appropriate responses in a timely manner.</li> <li >Identify new potential clients, explore growth opportunities, and initiate or continue communication channels with targeted new clients.</li> <li >Direct internal teams to ensure solutions are suitable for clients, supervise meeting their preferences and requirements, and coordinate communications with the company.</li> <li >Serve as the primary point of contact for key clients, handle any issues that arise, and resolve them effectively.</li> <li >Follow up on complaints or inquiries from key clients to ensure their satisfaction.</li> </ul> <h3 >Qualifications & Experience</h3> <p >This role requires practical experience ranging between <strong>two to five years</strong> in account management or a related field.</p> <h3 >Required Skills</h3> <ul > <li >Excellent skills in building and managing relationships with clients.</li> <li >Ability to identify client needs and provide effective solutions.</li> <li >Strong verbal and written communication skills.</li> <li >Ability to problem-solve and handle client inquiries and complaints.</li> <li >Organizational and supervisory skills to guide internal teams.</li> </ul> <h3 >Work Location & Type</h3> <p >The role is based in <strong>Dammam</strong>, in the Eastern Province, and is a <strong>full-time</strong> position.</p> <h3 >Additional Information</h3> <p >Salary for this role is not disclosed and will be determined based on experience and qualifications.</p></div>

<p>:Job Description</p><p>We are a startup specialized in leasing and managing storage spaces (warehouses) to store products for companies specializing in medical supplies and cosmetics. We currently have a number of clients and aim to expand and steadily increase our customer base. We are looking for ambitious sales officers to join us at this early stage and contribute actively to the company's growth.</p><p>The ideal candidate has strong field experience in direct sales, has the ability to build long-term relationships with customers and achieve sustainable sales growth, and is suited to a startup environment that requires initiative and flexibility.</p><p>&nbsp;</p><p>:Key Responsibilities</p><p>Identify and target potential customers needing storage services for their products, such as commercial companies, factories, stores, and distributors</p><p>Conduct field visits and direct meetings with clients to present the storage service and close deals</p><p>Prepare quotations and commercial agreements, and negotiate terms in coordination with management</p><p>Achieve the monthly and quarterly sales targets set by management</p><p>Build and maintain strong relationships with existing customers to ensure continued business and increase their volume</p><p>Monitor market and competitors, and provide periodic reports outlining opportunities and challenges</p><p>Coordinate continuously with the warehouse team to ensure accurate and timely fulfillment of customer orders</p><p>Prepare weekly and monthly performance reports showing number of visits, closed deals, and new clients, to be submitted to senior management</p><p>&nbsp;</p><p>:Required Qualifications and Skills</p><p>Proven hands-on experience in logistics services sales or storage or shipping or transport</p><p>At least 3 years of field direct sales experience</p><p>Strong negotiation and persuasion skills, with a proven ability to close deals</p><p>Excellent communication skills in both Arabic and English, </p><p>Ability to work under pressure and meet targets within set deadlines</p><p>A pre-existing network of relationships with clients or companies needing storage services is a strong additional advantage</p>

<p>Cargo flight operator and coordinator between cargo pickup and delivery and truck monitoring</p>

We are looking for a professional and dynamic services sales representative to join our team, possessing a passion for sales and specialized experience in marketing Fleet Management systems and Temperature and Humidity Monitoring solutions. The primary responsibility of this position will be to open new sales channels, build sustainable strategic relationships with clients in target sectors (such as transportation, logistics, food, and pharmaceuticals), and ensure the achievement of sales targets set by management. Key Tasks and Responsibilities: Research and Acquisition: Identifying and opening new sales opportunities (Prospecting) and reaching decision-makers in target companies. Sales Management: Presenting offers to clients and explaining the benefits and features of tracking and temperature/humidity monitoring systems accurately and professionally. Relationship Building: Establishing and developing strong, long-term relationships with current and potential clients to ensure their satisfaction and loyalty to the company. Achieving Targets: Commitment to achieving and exceeding the approved monthly and quarterly sales targets. Deal Management: Managing the entire sales cycle, starting from the initial contact with the client and attending meetings, through to finalizing negotiations, closing the deal, and signing contracts. Daily Reports: Submitting periodic reports to the sales supervisor including market trends, competitor analysis, and updates on existing sales opportunities. Functional Conditions and Requirements: Experience: At least two years of practical experience in the same field (vehicle tracking systems, Fleet Management solutions, or cold chain and temperature/humidity monitoring systems). Sales Skills: Exceptional skills in negotiation, persuasion, and closing deals. Mobility: Possession of a private car and a valid driver's license (essential requirement for travel and meeting clients). Communication: Excellent communication skills and a high ability to build a wide network of professional relationships. Commitment: Ability to work under the pressure of sales targets (Target-driven) and possess a proactive spirit. Benefits and Compensation: Competitive monthly salary (determined based on interview and experience). Incentive commission system upon achieving sales targets. Fuel allowance / car maintenance. Medical insurance for the employee. Supportive work environment and real opportunities for professional development.

Job Objective: Supervising the daily operations of the hotel facility, ensuring service quality, and enhancing the guest experience.<br>Key Responsibilities:· Monitoring daily operations and ensuring the readiness of units and facilities.· Supervising work teams, distributing tasks, and monitoring performance.· Coordinating between operational departments and resolving issues.· Improving operational efficiency and adding distinctive aesthetic and service touches.<br>Qualifications and Experience:· Appropriate qualification in Hotel Management, Hospitality, or a related field.· Practical experience in hotel or serviced apartment operations.· Preference given to experience in two-to-three-star establishments or luxury serviced apartments.<br>Required Skills:· Leadership and team management.· Organization, follow-up, and attention to detail.· Problem-solving and decision-making.· Communication and coordination skills.· Service-oriented, creative mindset, and the ability to improve the guest experience.

<div dir="rtl"><h3 >Job Overview</h3> <p >Al-Sakba Al-Oula Trading Company announces a vacancy for an Electronic Government Services Specialist in Jeddah. The holder of this full-time position will be responsible for managing and operating diverse electronic government services and transactions, ensuring compliance with applicable regulations and procedures.</p> <h3 >Main Tasks and Responsibilities</h3> <ul > <li >Manage and operate all electronic government platforms, such as Mandi, Qiwa, Mada, Muqeem, Ejr, Sabil, and the Zakat, Tax and Customs Authority, among others.</li> <li >Issue, renew, and cancel licenses for commercial activities, waste contracts, environmental compliance requirements, and waste management.</li> <li >Regularly follow up on employee affairs, social insurance, and wage protection.</li> <li >Submit bids for government tenders and auctions through the electronic platform "Furas".</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >Practical experience ranging from <strong >two to five years</strong> in dealing with electronic government platforms and services in the Kingdom of Saudi Arabia.</li> <li >Full familiarity with related municipal and professional conditions and regulations.</li> <li >Proficient in computer use and Microsoft Office applications.</li> </ul> <h3 >Core Skills</h3> <ul > <li >Effective communication skills and a high ability to follow up accurately.</li> <li >Excellent organizational skills and accuracy in adhering to deadlines and efficiently processing transactions.</li> </ul> <h3 >Job Details</h3> <p >This full-time position is available in Jeddah, Al-Hamra District. The monthly salary for this position ranges between <strong >3,750 to 5,625 SAR</strong>. The final salary will be determined after the interview, and immediate employment for the suitable candidate.</p> <h3 >Application</h3> <p >We invite interested applicants who meet the above requirements to submit their applications for this job opportunity.</p></div>

<h2><span lang="ar" dir="rtl">National Company for Real Estate Registration Services (The Real Estate Registry) announces a training program for university students</span></h2><h3><span lang="ar" dir="rtl">Program Overview</span></h3><p><span lang="ar" dir="rtl">The National Company for Real Estate Registration Services (The Real Estate Registry) announces the opening of registration for the Real Estate Registry Co-op Training Program for 2026, aimed at developing university students' skills and preparing young national cadres professionally and practically, through on-the-job training in Riyadh.</span></p><h3><span lang="ar" dir="rtl">Program Benefits</span></h3><ul><li><span lang="ar" dir="rtl">Financial stipend.</span></li><li><span lang="ar" dir="rtl">On-the-job practical training.</span></li><li><span lang="ar" dir="rtl">Personal and professional development.</span></li><li><span lang="ar" dir="rtl">Experience certificate upon program completion.</span></li></ul><h3><span lang="ar" dir="rtl">Required Specializations</span></h3><ul><li><span lang="ar" dir="rtl">Business Administration.</span></li><li><span lang="ar" dir="rtl">Architecture and Design.</span></li><li><span lang="ar" dir="rtl">Engineering.</span></li><li><span lang="ar" dir="rtl">Accounting.</span></li><li><span lang="ar" dir="rtl">Finance.</span></li><li><span lang="ar" dir="rtl">Computer Science and Information.</span></li><li><span lang="ar" dir="rtl">Cybersecurity.</span></li></ul><h3><span lang="ar" dir="rtl">Admission Requirements</span></h3><ul><li><span lang="ar" dir="rtl">Applicant must be a Saudi national.</span></li><li><span lang="ar" dir="rtl">Proficiency in English.</span></li><li><span lang="ar" dir="rtl">Complete the full training period, which lasts 7 months.</span></li><li><span lang="ar" dir="rtl">Pass the personal interview.</span></li><li><span lang="ar" dir="rtl">Cumulative GPA not less than 4.5 out of 5.0 or 3.5 out of 4.0.</span></li><li><span lang="ar" dir="rtl">Co-op training must be a graduation requirement.</span></li></ul><h3><span lang="ar" dir="rtl">About the Company</span></h3><p><span lang="ar" dir="rtl">The National Company for Real Estate Registration Services (The Real Estate Registry - RER) is a government-owned company specializing in real estate ownership registration processes in the Kingdom of Saudi Arabia. It aims to build an integrated digital database to support the development of the real estate ecosystem, by providing advanced digital services that contribute to improving the experience of property owners and enhancing decision-making efficiency for investors and partners.</span></p>

<p><strong>Customer Service Officer (Female)</strong></p><p><strong>Location:&nbsp;</strong>New Industrial Area, MODON, Madinah</p><p><strong>Reports To:&nbsp;</strong>Director – Sales &amp; Marketing</p><p><strong>Working Days:&nbsp;</strong>6 days / week</p><p><strong>Probation Period:&nbsp;</strong>3 months</p><p><strong>Salary:&nbsp;</strong>SAR&nbsp;2,500 – 4,000</p><p><strong>Min. Qualification:&nbsp;</strong>Bachelor's Degree or Equivalent</p><p><strong>Min. Experience:&nbsp;</strong>1 year (preferred)</p><p><strong>Preferred:&nbsp;</strong>Saudi National who can speak &amp; write English</p><p><strong>Job Summary</strong></p><p>We are seeking a proactive and detail-oriented Customer Service Officer to manage client communications, documentation, and coordination between departments. The ideal candidate is bilingual (English &amp; Arabic), organized, and comfortable liaising with clients as well as internal teams.</p>

Role Description<br>We are looking for a Customer Service Specialist to join our e-commerce team in Riyadh.<br>The role focuses on supporting customers throughout their shopping journey, handling inquiries, following up on orders and shipments, resolving customer concerns, and coordinating with internal teams to ensure a smooth and professional customer experience.<br><br>Key Responsibilities<br>* Respond to customer inquiries through Whats App and other communication channels.* Follow up on customer orders, shipments, and delivery status.* Handle returns, exchanges, complaints, and after-sales requests.* Review and manage customer orders through Salla Platform.* Coordinate with operations, warehouse, and shipping teams to resolve customer cases.* Follow up on open cases until they are fully resolved.* Maintain accurate records of customer interactions and recurring issues.* Contribute to improving the overall customer experience.<br><br>Requirements<br>* 0–2 years of experience in Customer Service, preferably within e-commerce.* Good knowledge of Salla Platform is preferred.* Previous experience with online orders, shipping, returns, or after-sales service is a plus.* Excellent Arabic communication and writing skills.* Strong problem-solving and follow-up skills.* Good organizational skills and attention to detail.* Ability to work effectively in a fast-paced environment.* Comfortable using computers, online platforms, and customer service systems.<br><br>Job Details<br>* Location: Riyadh, Saudi Arabia* Employment Type: Full-time* Work Type: On-site

<p><strong>Empowering Destinations with Sustainable Innovation!</strong></p> <p><strong> </strong></p> <p>The <strong>Red Sea Utilities Company (TRSUC)</strong> is a specialized subsidiary under <strong>Red Sea Global (RSG)</strong>, established to provide integrated utility services for RSG’s flagship developments, including <strong>The Red Sea Project</strong> and <strong>Amaala</strong>.</p> <p> </p> <p>TRSUC is responsible for delivering essential services such as renewable energy, water desalination, wastewater treatment, solid waste management, district cooling, and telecommunications infrastructure. TRSUC is pioneering the development of off-grid, renewable utility systems to ensure that RSG’s destinations are powered entirely by clean energy.</p> <p> </p> <p>TRSUC’s initiatives are integral to Saudi Arabia’s Vision 2030, aiming to diversify the economy and promote sustainable development. By providing state-of-the-art utility services, TRSUC supports RSG’s mission to create regenerative tourism destinations that prioritize environmental stewardship and community well-being.</p> <p> </p> <p><strong>At TRSUC, Where Infrastructure Meets Innovation - For People and Planet.</strong></p> <p> </p> <p><strong>Role Purpose</strong></p> <ul type="disc"> <li>The Manager – Customer Care is responsible for the leadership, performance, and continuous improvement of customer care operations for the utility company. The role ensures efficient handling of customer inquiries, service requests, complaints, and incidents while delivering consistent, high-quality customer experience across all service channels.</li> <li>The position oversees customer contact operations, service request management, and coordination with operations, control rooms, and field teams to ensure timely resolution of customer issues in line with service level agreements (SLAs), regulatory requirements, and company standards.</li> </ul> <p> </p> <p><strong>Key Responsibilities</strong></p> <p> </p> <p><strong>1. Customer Care Operations</strong></p> <ul type="disc"> <li>Manage day-to-day customer care operations across all channels, including call center, email, web portals, and digital platforms.</li> <li>Ensure effective handling of customer inquiries, service requests, complaints, and outage-related communications.</li> <li>Oversee customer request intake, logging, prioritization, and tracking through CRM and customer information systems (CIS).</li> <li>Ensure customer care services are delivered in accordance with approved SLAs and performance targets.</li> </ul> <p> </p> <p><strong>2. Service Request &amp; Complaint Management</strong></p> <ul type="disc"> <li>Establish and maintain standardized processes for service requests, complaints, and escalations.</li> <li>Ensure timely coordination with control rooms, operations, and field teams for resolution of customer issues.</li> <li>Oversee management of escalated and sensitive customer cases with potential regulatory or reputational impact.</li> <li>Ensure accurate documentation, closure, and customer communication throughout the request lifecycle.</li> </ul> <p> </p> <p><strong>3. Performance Management &amp; Reporting</strong></p> <ul type="disc"> <li>Define, monitor, and report on customer care KPIs including response times, resolution times, first-contact resolution, customer satisfaction, and complaint volumes.</li> <li>Analyze trends, recurring issues, and root causes to support operational and service improvements.</li> <li>Prepare regular performance reports and dashboards for senior management and regulators, as required.</li> <li>Drive initiatives to improve efficiency, service quality, and customer satisfaction.</li> </ul> <p> </p> <p><strong>4. People Leadership &amp; Capability</strong></p> <ul type="disc"> <li>Lead, coach, and manage customer care supervisors, team leaders, and agents.</li> <li>Ensure appropriate staffing, shift coverage, and competency levels to meet service demand.</li> <li>Establish training, quality assurance, and performance management frameworks for customer care staff.</li> <li>Promote a customer-centric culture, accountability, and continuous improvement mindset.</li> </ul> <p> </p> <p><strong>5. Systems, Processes &amp; Digital Enablement</strong></p> <ul type="disc"> <li>Ensure effective use of CRM, CIS, outage management systems, and customer communication tools.</li> <li>Support system enhancements, automation, and digital self-service initiatives to improve customer experience.</li> <li>Ensure data quality, accurate customer records, and compliance with data protection requirements.</li> <li>Coordinate with IT and digital teams on customer care system improvements and upgrades.</li> </ul> <p> </p> <p><strong>6. Stakeholder &amp; Interface Management</strong></p> <ul type="disc"> <li>Act as the primary interface between customer care, utilities operations, control rooms, billing, and field services.</li> <li>Coordinate customer communications during outages, planned works, and major incidents in alignment with operational teams.</li> <li>Support regulatory reporting, audits, and customer service reviews.</li> <li>Represent customer care in cross-functional forums, service improvement initiatives, and project handovers.</li> </ul> <p> </p> <p><strong>7. Compliance, Risk &amp; Customer Advocacy</strong></p> <ul type="disc"> <li>Ensure compliance with customer service regulations, codes of practice, and contractual obligations.</li> <li>Manage customer complaints in line with regulatory requirements and escalation procedures.</li> <li>Identify customer-related risks and support mitigation actions.</li> <li>Act as the voice of the customer within the organization, advocating for service improvements and customer-focused solutions.</li> </ul> <p> </p> <p><strong>Qualifications &amp; Experience</strong></p> <ul type="disc"> <li>Bachelor’s degree in Business Administration, Engineering, or a related discipline.</li> <li>10–15 years of experience in customer service or contact center operations, preferably within utilities or regulated infrastructure sectors.</li> <li>Proven experience managing high-volume customer care or call center operations.</li> <li>Strong understanding of utility services, service request workflows, and customer service SLAs.</li> <li>Experience working with CRM, CIS, and customer communication systems.</li> <li>Demonstrated leadership, stakeholder management, and service improvement capabilities.</li> </ul> <p> </p> </span>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>28987</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>Customer Servic</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p><span><span><span>Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.</span></span></span></p><br> <br><br>Key Accountability Areas <br><p>Issue Resolution:</p><br> <ul> <li>Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.</li> </ul> <p>Customer Interaction:</p><br> <ul> <li>Engage with customers to understand their technical concerns and provide support or escalate issues as needed.</li> </ul> <p>Quality Assurance:</p><br> <ul> <li>Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.</li> </ul> <p>Documentation:</p><br> <ul> <li>Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.</li> </ul> <p>Product Knowledge:</p><br> <ul> <li>Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Communicate effectively with peers and supervisors and show openness to directions and feedback.</li> </ul> <p>Delivery:</p><br> <ul> <li>Use tools and machinery within efficient cost and time.</li> <li>Execute the operational activities as per delivery schedules and work instructions.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Assist to solve any related issues arise and escalate any complex operational problems.</li> </ul> <p>Quality:</p><br> <ul> <li>Implement the quality standards for products, processes, or related activities.</li> </ul> <p>Business Process:</p><br> <ul> <li>Execute the tasks as per work routines and instructions.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy, procedures, and processes.</li> </ul> <br><br>Academic Qualification <br>High School Degree in Any relevant field<br><br><br>Work Experience <br>2 to 4 Years<br><br><br>Technical / Functional Competencies <br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Service<br>Customer Service Orientation<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Requisition ID:<b><b><b>28987</b></b></b></b>&nbsp;</p><br> <p><b>City<b><b><b>Customer Servic</b></b></b></b>&nbsp;</p><br> <p><span><b><em>Group overview:</em></b></span></p><br> <p><span>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &amp; development centers and a host of facilities in the Middle East and other countries.</span></p><br> <p><span><b>alfanar</b></span><b>&nbsp;is involved in:</b></p><br> <ul> <li>Electrical, Electromechanical and Civil Engineering Construction</li> <li>Manufacturing and Marketing Electrical Construction Products</li> <li>Allied Engineering Services</li> </ul> <p><b>Our Main Divisions:</b></p><br> <ul> <li>alfanar electric</li> <li>alfanar Construction</li> <li>alfanar Building Systems</li> </ul> <p><b><u>alfanar electric</u></b></p><br> <p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><br> <p><b>alfanar electric operates industries in:</b></p><br> <ul> <li>Riyadh and Jubail, Saudi Arabia</li> <li>Dubai, UAE</li> <li>London, UK</li> </ul> <p>alfanar has a development and engineering center in Chennai, India.</p><br> <p><b>Industrial Complex, Riyadh</b></p><br> <p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><br> <p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><br> <p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><br> Job Purpose <br><p><span><span><span>Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.</span></span></span></p><br> <br><br>Key Accountability Areas <br><p>Issue Resolution:</p><br> <ul> <li>Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.</li> </ul> <p>Customer Interaction:</p><br> <ul> <li>Engage with customers to understand their technical concerns and provide support or escalate issues as needed.</li> </ul> <p>Quality Assurance:</p><br> <ul> <li>Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.</li> </ul> <p>Documentation:</p><br> <ul> <li>Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.</li> </ul> <p>Product Knowledge:</p><br> <ul> <li>Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.</li> </ul> <br><br>Role Accountability <br><p>HR Proficiency:</p><br> <ul> <li>Communicate effectively with peers and supervisors and show openness to directions and feedback.</li> </ul> <p>Delivery:</p><br> <ul> <li>Use tools and machinery within efficient cost and time.</li> <li>Execute the operational activities as per delivery schedules and work instructions.</li> </ul> <p>Problem-Solving:</p><br> <ul> <li>Assist to solve any related issues arise and escalate any complex operational problems.</li> </ul> <p>Quality:</p><br> <ul> <li>Implement the quality standards for products, processes, or related activities.</li> </ul> <p>Business Process:</p><br> <ul> <li>Execute the tasks as per work routines and instructions.</li> </ul> <p>Compliance:</p><br> <ul> <li>Comply to related policy, procedures, and processes.</li> </ul> <br><br>Academic Qualification <br>High School Degree in Any relevant field<br><br><br>Work Experience <br>2 to 4 Years<br><br><br>Technical / Functional Competencies <br>Customer Focus<br>Customer Relationship Management<br>Customer Satisfaction Measurement<br>Customer Service<br>Customer Service Orientation<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <p>Careers with caring built in - discover our benefits <u>here</u>.</p><br><br> <br> <br> <br> <p>Ferrero began its journey in the small town of <strong>Alba in Piedmont, Italy, in 1946.</strong> Today, it is one of the world’s largest sweet-packaged food companies, with many <strong>iconic brands</strong> sold in countries all over the world. Find out more about Ferrero at <u>ferrero.com</u>.</p><br><br> <br> <br> <br> <p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.<br>Find out more <u>here</u>.</p><br><br> <br> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>The Customer Service Manager role is based in Jeddah and responsible for leading the customer service function across Saudi Arabia, ensuring seamless execution of the end-to-end Order-to-Bill (O2B) process while delivering superior service levels to customers, distributors, and key retail partners. The role acts as a critical link between Sales, Supply Chain, Logistics, and customers to ensure product availability, order accuracy, and operational excellence.</p><br> <p>The Customer Service Manager drives OTIF performance, customer satisfaction, and service reliability while leading a customer-focused team capable of supporting the dynamic requirements of the FMCG business.</p><br><br><br>Roles &amp; Responsibilities <br> Order-to-Bill (O2B) Process Management <ul> <li>Oversee the end-to-end Order-to-Bill process, ensuring accurate and timely processing of customer and distributor orders.</li> <li>Ensure compliance with credit control, pricing validation, order allocation, and commercial policies.</li> <li>Monitor and improve order processing efficiency to enhance service reliability and reduce cycle times.</li> <li>Proactively resolve order-related issues to minimize delays and maintain customer satisfaction.</li> </ul> Customer Service Excellence &amp; OTIF Management <ul> <li>Monitor OTIF, Case Fill Rate, and overall service performance across customer segments.</li> <li>Investigate service failures and implement corrective actions to improve customer experience.</li> <li>Collaborate with Demand Planning and Supply Planning teams to mitigate stock availability risks.</li> <li>Lead service review meetings and drive the execution of improvement action plans.</li> </ul> Customer &amp; Distributor Relationship Management <ul> <li>Serve as the primary escalation point for customer service and supply-related issues.</li> <li>Build and maintain strong relationships with key customers, distributors, and retail partners.</li> <li>Conduct periodic performance reviews against agreed KPIs.</li> <li>Ensure timely resolution of complaints, returns, claims, and related issues.</li> </ul> Cross-Functional Coordination <ul> <li>Partner with Sales teams to align customer requirements, promotional activities, and demand forecasts.</li> <li>Coordinate with Warehousing, Logistics, and Finance teams to support efficient order fulfillment, delivery, and credit management.</li> <li>Provide regular service performance updates and business insights to management.</li> </ul> Team Leadership &amp; Capability Building <ul> <li>Lead, coach, and develop the customer service team to achieve departmental objectives.</li> <li>Set clear performance goals and monitor progress against targets.</li> <li>Identify development needs and implement relevant training and capability-building initiatives.</li> <li>Promote a customer-focused and continuous improvement culture.</li> </ul> Reporting &amp; Continuous Improvement <ul> <li>Maintain customer service dashboards and KPI reporting.</li> <li>Analyze service performance trends and identify improvement opportunities.</li> <li>Lead initiatives to improve efficiency, accuracy, and customer satisfaction.</li> <li>Support digitalization and automation projects within customer service operations.</li> </ul> <br><br><br>KPIs <br><ul> <li> <p><strong>KPI Category</strong></p><br> <p><strong>Metrics</strong></p><br> <br> <p>Service Level</p><br> <p>OTIF ≥ 98%</p><br> <br> <p>Order Accuracy</p><br> <p>≥ 98.5% Order Accuracy</p><br> <br> <p>Customer Satisfaction</p><br> <p>CSAT achievement versus target</p><br> <br> <p>Order Processing</p><br> <p>SLA compliance and cycle time performance</p><br> <br> <p>Case Fill Rate</p><br> <p>CFR achievement by customer/account</p><br> <br> <p>Claims Management</p><br> <p>Resolution cycle time and closure rate</p><br> <br> <p>Cost Efficiency</p><br> <p>Reduction in penalties, fines, and order cancellations</p><br> <br> <p>Team Performance</p><br> <p>Individual and team KPI achievement</p><br> <br> </li> </ul><br><br>Work experience requirement <br><ul> <li>Minimum 5–7 years of experience in Customer Service, Logistics, or Supply Chain functions within the FMCG industry.</li> <li>Minimum 2–3 years of leadership experience managing customer service teams.</li> <li>Proven experience in Order-to-Bill processes, customer operations, and service level management.</li> <li>Strong knowledge of Saudi FMCG distribution and retail operations.</li> <li>Advanced proficiency in SAP or Oracle ERP systems.</li> <li>Advanced Microsoft Excel and Power BI skills.</li> <li>Excellent Arabic and English communication skills.</li> </ul><br><br>Qualification <br><ul> <li>Bachelors degree in engineering/supply chain Managment, Logisics, Businedd Administration, or any relevant d<span><span>iscipline.</span></span></li> </ul><br><br>Competencies <br>Dispatch Documentation<br>Sales Order Process Management<br>Logistics Planning<br>Customer Management<br>Sales and Distribution Strategy Management<br>Communicating effectively<br>Self and Team Management<br>Planning &amp; Decision Making<br>Customer Centricity<br>Ownership &amp; Result Orientation<br><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This is an entry-level, office-based role, ideal for candidates starting their professional career. You will support our operations and customer service teams in day-to-day tasks across pet transport, vet services, cat boarding, and document handling.</p><p>You must have excellent English, strong attention to detail, and be comfortable working in a fast-paced, “Customer First” environment.</p><p>We provide comprehensive training across all areas of the business, with the opportunity to pursue IPATA globally accredited training and potential promotion into one of our specialist teams.</p><p> </p><p><b>Key Responsibilities</b></p><p><b>1. Customer Service</b></p><ul><li>Answer incoming calls, take messages, or transfer to colleagues.</li><li>Provide basic information to customers in a professional and friendly manner.</li></ul><p><b>2. Vet Services Coordination</b></p><ul><li>Book vet treatments and services with our partner clinic.</li><li>Update company systems once treatments are confirmed.</li><li>Coordinate with transport and operations teams to ensure smooth service delivery.</li></ul><p><b>3. Pet Transport Support</b></p><ul><li>Receive transport requests from customers and colleagues.</li><li>Book required services with our Scheduling Team.</li><li>Confirm collection/drop-off details and specific requirements (carriers, food, etc.) with customers in a timely manner.</li><li>Accurately update all relevant company systems.</li></ul><p><b>4. Document Handling</b></p><ul><li>Receive, scan, and save incoming documents.</li><li>Maintain organised digital and/or physical document files.</li><li>Notify colleagues when documents are ready to be checked.</li></ul><p><b>5. Cat Boarding Administration</b></p><ul><li>Receive cat boarding requests from customers and colleagues.</li><li>Update tracking sheets and records accurately.</li><li>Confirm collection/drop-off details and any specific requirements (carriers, food, etc.) with customers.</li><li>Receive, collate, and check boarding forms against the checklist.</li><li>Keep customers informed and updated at all times, including sharing regular photos.</li></ul><p><b>6. Team Communication &amp; Process Improvement</b></p><ul><li>Maintain open, clear communication with all colleagues.</li><li>Identify and recommend improvements to processes where appropriate.</li><li>Escalate any customer, process, or internal system issues to management immediately.</li></ul><p> </p><p><b>Why Join Expat Logistics?</b></p><ul><li>Entry point into a growing, specialist relocation business.</li><li>Comprehensive on-the-job training in all aspects of operations.</li><li>Opportunity for <b>IPATA globally accredited training</b>.</li><li>Potential progression into specialist roles within the company.</li></ul><p> </p><p>If you meet the requirements and are ready to start your office career in a dynamic, service-driven environment, please submit your CV and a brief cover letter (in English) explaining your interest in the role and your availability.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Skills &amp; Experience</b></p><ul><li><b>Essential</b></li><li>Excellent written and spoken English.</li><li>Strong Microsoft Office skills, particularly <b>Excel</b> and <b>Outlook</b>.</li><li>High level of accuracy and attention to detail.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li><b>Nice to Have (Optional)</b></li><li>Previous office, administrative, or customer service experience.</li><li>Interest in pets, animal welfare, or international relocation.</li></ul><p> </p><p><b>Working Hours</b></p><ul><li><b>Sunday to Thursday</b></li><li><b>08:30 – 17:00</b> (office-based)</li></ul><p> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Handle customer inquiries via phone, WhatsApp, email, and social media platforms.</p><p>Explain the process of importing vehicles from Korea, including costs, shipping duration, and required procedures.</p><p>Assist customers in selecting the appropriate vehicle based on budget and required specifications.</p><p>Coordinate with suppliers and Korean exhibitors to obtain pricing offers and confirm orders.</p><p>Monitor vehicle purchases and send reports, images, and videos to customers before shipping.</p><p>Track shipping procedures and inform customers of shipment status and delivery timelines.</p><p>Coordinate with customs clearance companies within the kingdom to ensure prompt completion of procedures.</p><p>Monitor the issuance of contracts and invoices and ensure all documentation is complete.</p><p>Address customer complaints and resolve issues professionally.</p><p>Update customer data and requests in the Customer Relationship Management (CRM) system.</p><p>Maintain a high level of customer satisfaction and build long-term relationships with them.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Excellent communication and persuasion skills.</p><p>Professional customer service.</p><p>Ability to negotiate and follow up.</p><p>Problem-solving skills and decision-making.</p><p>Time management and prioritization.</p><p>Proficiency in tracking documents and shipments.</p><p>Team spirit and ability to work under pressure.</p></div>