Overview of the Role

Calam Telecom for Communications is looking for a Customer Account Manager to join its team in Dammam, in the Eastern Province. This full-time role aims to manage a portfolio of key client accounts, develop relationships with current major clients, establish new relationships with potential clients, and oversee delivering effective solutions to them.

Responsibilities

• Build strong, ongoing relationships with major clients, identify their needs and concerns, and provide appropriate responses in a timely manner.
• Identify new potential clients, explore growth opportunities, and initiate or continue communication channels with targeted new clients.
• Direct internal teams to ensure solutions are suitable for clients, supervise meeting their preferences and requirements, and coordinate communications with the company.
• Serve as the primary point of contact for key clients, handle any issues that arise, and resolve them effectively.
• Follow up on complaints or inquiries from key clients to ensure their satisfaction.

Qualifications & Experience

This role requires practical experience ranging between two to five years in account management or a related field.

Required Skills

• Excellent skills in building and managing relationships with clients.
• Ability to identify client needs and provide effective solutions.
• Strong verbal and written communication skills.
• Ability to problem-solve and handle client inquiries and complaints.
• Organizational and supervisory skills to guide internal teams.

Work Location & Type

The role is based in Dammam, in the Eastern Province, and is a full-time position.

Additional Information

Salary for this role is not disclosed and will be determined based on experience and qualifications.