وظائف Integrated Solutions Tawantech
٢٨ وظائف شاغرة
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<ul><li>structuring escrow models (real estate, marketplaces, project finance, M&A)</li><li>Legal documentation & regulatory alignment</li><li>Operational workflow optimization</li><li>Risk control & dispute handling frameworks</li><li>End-to-end onboarding process mapping (AS-IS / TO-BE), API-enabled onboarding</li><li>Digital KYC & AML workflow design, Digital Account Opening & Journey Redesign</li><li>Virtual IBAN structures & tagging logic</li><li>Automated reconciliation models</li><li>Customer experience (CX) optimization</li><li>Document digitization & workflow automation</li><li>Regulatory compliance alignment (e.g., SAMA standards)</li><li>BIB- Corporate Internet Banking architecture, ERP Integration</li><li>Host-to-Host (H2H) connectivity</li><li>ISO 20022 & SWIFT message formats</li><li>B2B & Supply Chain Platform Integration, Embedded finance within supply chain flows, Supply Chain Finance integration models</li><li>Digital trade enablement</li><li>Increasing fee-based income (trade & transaction fees)</li><li>Cross-sell strategy (financing + cash management)</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>• Programmer/Analyst for design, development, testing, rollout and implementation.</p><br><p>• Analysis, Design & Development of software solutions.</p><br><p>• participate in development of technical specifications.</p><br><p>• Fair Product knowledge of various treasury products like FX, Money Markets, Capital Markets, Derivatives ( FX, IR, Equity & Commodity) .</p><br><p>• Expert (SME) in Fusion Kondor+ (FO) and its integration to other systems</p><br><p>• Exposure in Fusion KGL/KGR Credit & Market risk module.</p><br><p>• Hands-on development & Support experience on Fusion Kondor suite</p><br><p>• Very good knowledge of various modules like Static data, yield curves, volatility curves, user management, reports, customizations, deal capturing, Instruments behavior, blotters etc.</p><br><p>• Good knowledge of functionalities like Financial reports, Position and P&L reports and mechanisms, yield Curves - setup and usage in various instruments</p><br><p>• Custom development: Evaluation of additional requirements of screen layouts and data captures through Addition / Modification of various “Kustom” windows and procedures.</p><br><p>• Market data feed configuration with Reuters(LSEG) & Bloomberg</p><br><p>• Strong Analytical & Logical skills</p><br><p>• Good Knowledge of SQL & shell scripting, Linux, Sybase ASE, XML </p><br><p>• Knowledge of standard SDLC process</p><br><p>• Hands-on experience in development, enhancements, and support of various other mission critical banking systems.</p><br><p>• Strong technical skill in Linux, Sybase ASE</p><br><p>• Fair knowledge in Java programming & OpenShift/Kubernetes is added advantage </p><br><p>• Experience in Murex is added advantage </p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>• Programmer/Analyst for design, development, testing, rollout and implementation.</p><br><p>• Analysis, Design & Development of software solutions, </p><br><p>• participate in development of technical specifications.</p><br><p>• Fair Product knowledge of various treasury products like FX, Money Markets, Capital Markets, Derivatives ( FX, IR, Equity & Commodity) .</p><br><p>• Subject Matter Expert (SME) in Fusion Risk.</p><br><p>• Fair knowledge and hands on experience on Fusion Kondor FO module. </p><br><p>• Hands-on experience in implementing various risk functions in Fusion Risk Module (Market & Credit ) - FRTB, PEF, VaR, IRRB, CVA, Collateral management ( IM, VM), LCR, NSFR etc...</p><br><p>• Fair knowledge of functionalities like Financial reports, Position and P&L reports and mechanisms, yield Curves - setup and usage in various instruments </p><br><p>• Good Knowledge in payment messages SWIFT standards (ISO 20022) and payment validation workflow configuration </p><br><p>• Custom development: Evaluation of additional requirements of screen layouts and data captures through Addition / Modification of various “Kustom” windows and procedures.</p><br><p>• Strong Analytical & Logical skills</p><br><p>• Good Knowledge of SQL & shell scripting, Linux, Sybase ASE, XML </p><br><p>• Knowledge of standard SDLC process</p><br><p>• Hands-on experience in development, enhancements, and support of various other mission critical banking systems.</p><br><p>• Strong technical skill in Linux, Sybase ASE</p><br><p>• Fair knowledge in Java programming & OpenShift/Kubernetes is added advantage </p><br><p>• Experience in Murex is added advantage </p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>• Programmer/Analyst for design, development, testing, rollout and implementation.</p><br><p>• Analysis, Design & Development of software solutions, </p><br><p>• participate in development of technical specifications</p><br><p>• Fair Product knowledge of various treasury products like FX, Money Markets, Capital Markets, Derivatives ( FX, IR, Equity & Commodity) .</p><br><p>• Expert (SME) in Fusion Kondor BO(K+TP) and its integration to other systems</p><br><p>• Past experience of implementing full fledge Accounting products in K+TP/Kondor</p><br><p>• SME in Accounting configuration</p><br><p>• Fair Knowledge of implementing on IAS 39 & IFRS 9 on Kondor Trade Processing (KTP), preferable. </p><br><p>• Expertise in Treasury Products business process.</p><br><p>• Good Knowledge in payment messages SWIFT standards (ISO 20022) and payment validation workflow configuration </p><br><p>• Hands-on development & Support experience on Fusion Kondor suite (Front to Back)</p><br><p>• Custom development: Evaluation of additional requirements of screen layouts and data captures through Addition / Modification of various “Kustom” windows and procedures.</p><br><p>• Strong Analytical & Logical skills</p><br><p>• Good Knowledge of SQL & shell scripting, Linux, Sybase ASE, XML </p><br><p>• Knowledge of standard SDLC process</p><br><p>• Hands-on experience in development, enhancements, and support of various other mission critical banking systems.</p><br><p>• Strong technical skill in Linux, Sybase ASE</p><br><p>• Fair knowledge in Java programming & OpenShift/Kubernetes is added advantage </p><br><p>• Experience in Murex is added advantage </p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role purpose<p>Lead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes. The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role purpose<p>Elicit, analyze, document, validate, and trace business requirements for ServiceNow GRC/IRM and SPM implementation workstreams. The Business Analyst connects business stakeholders with implementation teams and ensures that each approved product scope is clear, complete, testable, and controlled. Technical solution design, configuration, and development are owned by the assigned ServiceNow consultant or architect, not this role.</p><br>Key responsibilities<p>· Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions.</p><br><p>· Document business objectives, scope, stakeholders, organizational coverage, processes, pain points, controls, data needs, reports, notifications, roles, and acceptance criteria.</p><br><p>· Develop current-state and future-state process models, business requirement documents, user stories, use cases, process narratives, decision logs, and requirements traceability matrices.</p><br><p>· Break down approved capabilities into clear, prioritized, non-duplicative requirements and identify dependencies, assumptions, exclusions, and unresolved decisions.</p><br><p>· Work with ServiceNow consultants and architects to validate feasibility without prematurely prescribing technical solutions.</p><br><p>· Support functional data and integration requirement definition, including business mappings, ownership, validation rules, reconciliation needs, and business acceptance.</p><br><p>· Prepare UAT scenarios and test cases from approved requirements; support test execution, defect clarification, retesting, and sign-off.</p><br><p>· Maintain scope and change-control discipline and assess requirement changes for downstream impact on design, data, integration, testing, effort, and schedule.</p><br><p>· Develop the end user training material and conduct end user training sessions before or after going live.</p><br><p>· Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.</p><br><p>· Maintain accurate meeting outputs, action logs, decisions, and stakeholder approvals.</p><br>Mandatory experience and knowledge<p>· At least 5 years of business-analysis experience, including at least 2 years on ServiceNow implementation projects.</p><br><p>· Previous ServiceNow implementation experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project/Program Management, or a closely related capability.</p><br><p>· Proven experience producing BRDs, process maps, user stories, acceptance criteria, use cases, traceability matrices, and UAT test cases.</p><br><p>· Ability to facilitate workshops with business owners, subject-matter experts, technical teams, and senior stakeholders.</p><br><p>· Understanding of data, integration, role, workflow, notification, report/dashboard, and non-functional requirement categories.</p><br><p>· Strong analytical writing and the ability to separate confirmed scope from assumptions, recommendations, and open issues.</p><br>Preferred experience<p>· Experience across both GRC/IRM and SPM; deep experience in one with working exposure to the other is acceptable.</p><br><p>· Knowledge of BPMN, BABOK, agile delivery, ServiceNow implementation methodology, and regulated-enterprise governance.</p><br><p>· Experience with requirements tools such as Jira, Azure DevOps, ServiceNow Agile Development, Confluence, or equivalent.</p><br><p>· Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.</p><br>Academic and professional certifications<p>· Required: Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Accounting, Risk Management, or a related discipline.</p><br><p>· Required: Recognized business-analysis certification or advanced training, such as CBAP, CCBA, PMI-PBA, BCS Business Analysis, IIBA-AAC, or equivalent appropriate to experience level.</p><br><p>· Strongly preferred: ServiceNow Certified System Administrator (CSA).</p><br><p>· Preferred: CIS-RC, CIS-SPM, or relevant ServiceNow implementation micro-certifications/accreditations.</p><br><p>· Preferred: Relevant domain certification in risk, audit, compliance, BCM, project management, portfolio management, or agile delivery.</p><br>Core competencies<p>Requirements elicitation and analysis</p><br><p>Process modelling and documentation</p><br><p>Facilitation and stakeholder alignment</p><br><p>Traceability and scope control</p><br><p>UAT design and defect clarification</p><br><p>Clear professional writing</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Job Requirements:</p><br><p>• At least 4 years of experience in Microsoft Dynamics 365 CRM (On-Premises) development.</p><br><p>• Strong proficiency in .NET, .NET Core, REST APIs, and full-stack development.</p><br><p>• Hands-on experience in developing, customizing, and configuring Microsoft Dynamics 365 CRM solutions based on business requirements.</p><br><p>• Experience in creating custom workflows, plugins, and integrations using C# and .NET frameworks.</p><br><p>• Expertise in integrating Dynamics 365 CRM with external systems and applications through REST APIs, web services, and middleware.</p><br><p>• Practical experience with data migration activities and Dynamics 365 upgrades.</p><br><p>• Strong troubleshooting and problem-solving skills, especially for integration and system functionality issues.</p><br><p>• Ability to work on both front-end and back-end components, ensuring seamless user experience and robust backend performance.</p><br><p>• Proven experience in developing and maintaining web applications using .NET Core, ASP.NET, JavaScript, and HTML/CSS.</p><br><p>• Ability to design and deliver solutions with focus on performance optimization, scalability, and security.</p><br><p>• Ability to prepare and maintain detailed technical documentation.</p><br><p>• Strong experience with Microsoft SQL Server (MSSQL).</p><br><p>• Familiarity with Azure DevOps, including Boards, Work Items, and Git Repository for source code management.</p><br><p>• Strong ownership mindset, positive attitude, and ability to work effectively under pressure within a team environment.</p><br><p>• Experience in banking or enterprise sectors is preferred.</p><br><p>Preferred Certifications:</p><br><p>• Microsoft Certified: Dynamics 365 Developer Associate.</p><br><p>• Microsoft Certified: Azure Fundamentals or Azure Developer Associate (Optional).</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary<p>We are seeking an experienced <strong>T24 System Architect</strong> with deep expertise in <strong>Temenos Transact (T24)</strong> to design, implement, upgrade, and maintain Core Banking environments. The ideal candidate will lead T24 architecture initiatives, oversee system deployments, optimize performance, and ensure the stability, scalability, and availability of mission-critical banking platforms.</p><br><p>The successful candidate should possess strong hands-on experience with <strong>TAFC/TAFJ architecture</strong>, infrastructure design, environment management, system integration, and production support across the complete implementation lifecycle.</p><br>Key ResponsibilitiesSystem Architecture<ul><li> Design and maintain scalable, secure, and highly available Temenos T24 system architectures. </li><li> Define deployment architecture and environment strategies for Development, SIT, UAT, DR, and Production. </li><li> Lead T24 infrastructure planning, sizing, and capacity management. </li><li> Ensure high availability, disaster recovery readiness, and business continuity. </li></ul>Implementation & Deployment<ul><li> Lead end-to-end T24 implementation and deployment activities. </li><li> Plan and execute T24 installation, configuration, upgrades, and migrations. </li><li> Support TAFC to TAFJ migration projects. </li><li> Coordinate production deployments and Go-Live activities. </li><li> Prepare deployment plans and rollback strategies. </li></ul>System Administration<ul><li> Administer Temenos T24 environments. </li><li> Configure Single Instance and Multi-Instance environments. </li><li> Monitor system health and availability. </li><li> Troubleshoot production incidents and system failures. </li><li> Perform patch management and system upgrades. </li></ul>Performance & Infrastructure<ul><li> Optimize COB performance and batch processing. </li><li> Perform system performance tuning. </li><li> Monitor CPU, memory, storage, and application performance. </li><li> Analyze bottlenecks and recommend infrastructure improvements. </li></ul>Integration<ul><li> Design and support integration between T24 and external systems. </li><li> Manage Web Services and API connectivity. </li><li> Support SWIFT integrations. </li><li> Configure and troubleshoot IBM MQ messaging. </li><li> Collaborate with middleware teams. </li></ul>Middleware & Database<p>Work with:</p><br><ul><li> IBM WebSphere </li><li> JBoss Enterprise Application Server </li><li> IBM MQ </li><li> Oracle Database </li><li> Microsoft SQL Server </li></ul><p>Support database connectivity, application servers, and middleware performance.</p><br>Operating Systems<ul><li> Administer Linux and Unix servers. </li><li> Manage shell scripts and scheduled jobs. </li><li> Perform server monitoring and troubleshooting. </li></ul>Project Delivery<ul><li> Support Core Banking implementation projects. </li><li> Participate in architecture reviews. </li><li> Prepare technical documentation. </li><li> Mentor junior T24 engineers and administrators. </li><li> Collaborate with Infrastructure, Development, Database, Security, and Business teams. </li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role purpose<p>Lead or support the functional implementation of ServiceNow Strategic Portfolio Management capabilities, converting portfolio and project-management practices into governed ServiceNow processes. The consultant will focus on portfolio and demand management while supporting agreed release, procurement, financial, resource, and Jira integration requirements.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role purpose<p>Elicit, analyze, document, validate, and trace business requirements for ServiceNow GRC/IRM and SPM implementation workstreams. The Business Analyst connects business stakeholders with implementation teams and ensures that each approved product scope is clear, complete, testable, and controlled. Technical solution design, configuration, and development are owned by the assigned ServiceNow consultant or architect, not this role.</p><br>Key responsibilities<p>· Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions.</p><br><p>· Document business objectives, scope, stakeholders, organizational coverage, processes, pain points, controls, data needs, reports, notifications, roles, and acceptance criteria.</p><br><p>· Develop current-state and future-state process models, business requirement documents, user stories, use cases, process narratives, decision logs, and requirements traceability matrices.</p><br><p>· Break down approved capabilities into clear, prioritized, non-duplicative requirements and identify dependencies, assumptions, exclusions, and unresolved decisions.</p><br><p>· Work with ServiceNow consultants and architects to validate feasibility without prematurely prescribing technical solutions.</p><br><p>· Support functional data and integration requirement definition, including business mappings, ownership, validation rules, reconciliation needs, and business acceptance.</p><br><p>· Prepare UAT scenarios and test cases from approved requirements; support test execution, defect clarification, retesting, and sign-off.</p><br><p>· Maintain scope and change-control discipline and assess requirement changes for downstream impact on design, data, integration, testing, effort, and schedule.</p><br><p>· Develop the end user training material and conduct end user training sessions before or after going live.</p><br><p>· Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.</p><br><p>· Maintain accurate meeting outputs, action logs, decisions, and stakeholder approvals.</p><br>Mandatory experience and knowledge<p>· At least 5 years of business-analysis experience, including at least 2 years on ServiceNow implementation projects.</p><br><p>· Previous ServiceNow implementation experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project/Program Management, or a closely related capability.</p><br><p>· Proven experience producing BRDs, process maps, user stories, acceptance criteria, use cases, traceability matrices, and UAT test cases.</p><br><p>· Ability to facilitate workshops with business owners, subject-matter experts, technical teams, and senior stakeholders.</p><br><p>· Understanding of data, integration, role, workflow, notification, report/dashboard, and non-functional requirement categories.</p><br><p>· Strong analytical writing and the ability to separate confirmed scope from assumptions, recommendations, and open issues.</p><br>Preferred experience<p>· Experience across both GRC/IRM and SPM; deep experience in one with working exposure to the other is acceptable.</p><br><p>· Knowledge of BPMN, BABOK, agile delivery, ServiceNow implementation methodology, and regulated-enterprise governance.</p><br><p>· Experience with requirements tools such as Jira, Azure DevOps, ServiceNow Agile Development, Confluence, or equivalent.</p><br><p>· Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.</p><br>Academic and professional certifications<p>· Required: Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Accounting, Risk Management, or a related discipline.</p><br><p>· Required: Recognized business-analysis certification or advanced training, such as CBAP, CCBA, PMI-PBA, BCS Business Analysis, IIBA-AAC, or equivalent appropriate to experience level.</p><br><p>· Strongly preferred: ServiceNow Certified System Administrator (CSA).</p><br><p>· Preferred: CIS-RC, CIS-SPM, or relevant ServiceNow implementation micro-certifications/accreditations.</p><br><p>· Preferred: Relevant domain certification in risk, audit, compliance, BCM, project management, portfolio management, or agile delivery.</p><br>Core competencies<p>Requirements elicitation and analysis</p><br><p>Process modelling and documentation</p><br><p>Facilitation and stakeholder alignment</p><br><p>Traceability and scope control</p><br><p>UAT design and defect clarification</p><br><p>Clear professional writing</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Job Requirements:</p><br><p>• At least 4 years of experience in Microsoft Dynamics 365 CRM (On-Premises) development.</p><br><p>• Strong proficiency in .NET, .NET Core, REST APIs, and full-stack development.</p><br><p>• Hands-on experience in developing, customizing, and configuring Microsoft Dynamics 365 CRM solutions based on business requirements.</p><br><p>• Experience in creating custom workflows, plugins, and integrations using C# and .NET frameworks.</p><br><p>• Expertise in integrating Dynamics 365 CRM with external systems and applications through REST APIs, web services, and middleware.</p><br><p>• Practical experience with data migration activities and Dynamics 365 upgrades.</p><br><p>• Strong troubleshooting and problem-solving skills, especially for integration and system functionality issues.</p><br><p>• Ability to work on both front-end and back-end components, ensuring seamless user experience and robust backend performance.</p><br><p>• Proven experience in developing and maintaining web applications using .NET Core, ASP.NET, JavaScript, and HTML/CSS.</p><br><p>• Ability to design and deliver solutions with focus on performance optimization, scalability, and security.</p><br><p>• Ability to prepare and maintain detailed technical documentation.</p><br><p>• Strong experience with Microsoft SQL Server (MSSQL).</p><br><p>• Familiarity with Azure DevOps, including Boards, Work Items, and Git Repository for source code management.</p><br><p>• Strong ownership mindset, positive attitude, and ability to work effectively under pressure within a team environment.</p><br><p>• Experience in banking or enterprise sectors is preferred.</p><br><p>Preferred Certifications:</p><br><p>• Microsoft Certified: Dynamics 365 Developer Associate.</p><br><p>• Microsoft Certified: Azure Fundamentals or Azure Developer Associate (Optional).</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role purpose<p>Own or support the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation. The role profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence. Technical extraction, transformation, or loading development is performed only when explicitly assigned.</p><br>Key responsibilities<p>· Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues.</p><br><p>· Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues.</p><br><p>· Develop and maintain source-to-target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records.</p><br><p>· Define clear data cleansing, standardization, de-duplication, enrichment, archival, rejection, exception, and remediation rules with business owners.</p><br><p>· Coordinate mapping workshops for policy, authority document, control, risk, audit, finding, BCM, portfolio, demand, project, resource, financial, and related data as applicable.</p><br><p>· Prepare validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign-off evidence.</p><br><p>· Validate mock loads and migration cycles; document defects and support root-cause analysis, correction, retesting, and readiness decisions.</p><br><p>· Support attachment and historical-data assessment, privacy/security classification, retention requirements, and access constraints.</p><br><p>· Collaborate with ServiceNow consultants, data engineers, integration teams, and business owners while maintaining clear accountability for source correction and target validation.</p><br><p>· Develop the end user training material and conduct end user training sessions before or after going live.</p><br><p>· Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.</p><br><p>· Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts.</p><br>Mandatory experience and knowledge<p>· At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations.</p><br><p>· Previous ServiceNow data mapping or migration experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project, or a closely related capability.</p><br><p>· Strong hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management.</p><br><p>· Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts.</p><br><p>· Understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies.</p><br><p>· Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.</p><br>Preferred experience<p>· Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools, while recognizing that development may sit with a separate technical team.</p><br><p>· Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings.</p><br><p>· Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls.</p><br><p>· Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation.</p><br><p>· Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.</p><br>Academic and professional certifications<p>· Required: Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline.</p><br><p>· Required: Recognized data qualification or certification appropriate to the role, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent.</p><br><p>· Strongly preferred: ServiceNow Certified System Administrator (CSA).</p><br><p>· Preferred: ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub, or platform data management.</p><br><p>· Preferred: SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience.</p><br>Core competencies<p>Data profiling and quality analysis</p><br><p>Source-to-target mapping</p><br><p>Cleansing and validation rule design</p><br><p>SQL and reconciliation</p><br><p>Metadata, lineage, and documentation</p><br><p>Cross-team issue resolution</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary<p>We are seeking an experienced <strong>T24 System Architect</strong> with deep expertise in <strong>Temenos Transact (T24)</strong> to design, implement, upgrade, and maintain Core Banking environments. The ideal candidate will lead T24 architecture initiatives, oversee system deployments, optimize performance, and ensure the stability, scalability, and availability of mission-critical banking platforms.</p><br><p>The successful candidate should possess strong hands-on experience with <strong>TAFC/TAFJ architecture</strong>, infrastructure design, environment management, system integration, and production support across the complete implementation lifecycle.</p><br>Key ResponsibilitiesSystem Architecture<ul><li> Design and maintain scalable, secure, and highly available Temenos T24 system architectures. </li><li> Define deployment architecture and environment strategies for Development, SIT, UAT, DR, and Production. </li><li> Lead T24 infrastructure planning, sizing, and capacity management. </li><li> Ensure high availability, disaster recovery readiness, and business continuity. </li></ul>Implementation & Deployment<ul><li> Lead end-to-end T24 implementation and deployment activities. </li><li> Plan and execute T24 installation, configuration, upgrades, and migrations. </li><li> Support TAFC to TAFJ migration projects. </li><li> Coordinate production deployments and Go-Live activities. </li><li> Prepare deployment plans and rollback strategies. </li></ul>System Administration<ul><li> Administer Temenos T24 environments. </li><li> Configure Single Instance and Multi-Instance environments. </li><li> Monitor system health and availability. </li><li> Troubleshoot production incidents and system failures. </li><li> Perform patch management and system upgrades. </li></ul>Performance & Infrastructure<ul><li> Optimize COB performance and batch processing. </li><li> Perform system performance tuning. </li><li> Monitor CPU, memory, storage, and application performance. </li><li> Analyze bottlenecks and recommend infrastructure improvements. </li></ul>Integration<ul><li> Design and support integration between T24 and external systems. </li><li> Manage Web Services and API connectivity. </li><li> Support SWIFT integrations. </li><li> Configure and troubleshoot IBM MQ messaging. </li><li> Collaborate with middleware teams. </li></ul>Middleware & Database<p>Work with:</p><br><ul><li> IBM WebSphere </li><li> JBoss Enterprise Application Server </li><li> IBM MQ </li><li> Oracle Database </li><li> Microsoft SQL Server </li></ul><p>Support database connectivity, application servers, and middleware performance.</p><br>Operating Systems<ul><li> Administer Linux and Unix servers. </li><li> Manage shell scripts and scheduled jobs. </li><li> Perform server monitoring and troubleshooting. </li></ul>Project Delivery<ul><li> Support Core Banking implementation projects. </li><li> Participate in architecture reviews. </li><li> Prepare technical documentation. </li><li> Mentor junior T24 engineers and administrators. </li><li> Collaborate with Infrastructure, Development, Database, Security, and Business teams. </li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role purpose<p>Own or support the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation. The role profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence. Technical extraction, transformation, or loading development is performed only when explicitly assigned.</p><br>Key responsibilities<p>· Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues.</p><br><p>· Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues.</p><br><p>· Develop and maintain source-to-target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records.</p><br><p>· Define clear data cleansing, standardization, de-duplication, enrichment, archival, rejection, exception, and remediation rules with business owners.</p><br><p>· Coordinate mapping workshops for policy, authority document, control, risk, audit, finding, BCM, portfolio, demand, project, resource, financial, and related data as applicable.</p><br><p>· Prepare validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign-off evidence.</p><br><p>· Validate mock loads and migration cycles; document defects and support root-cause analysis, correction, retesting, and readiness decisions.</p><br><p>· Support attachment and historical-data assessment, privacy/security classification, retention requirements, and access constraints.</p><br><p>· Collaborate with ServiceNow consultants, data engineers, integration teams, and business owners while maintaining clear accountability for source correction and target validation.</p><br><p>· Develop the end user training material and conduct end user training sessions before or after going live.</p><br><p>· Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.</p><br><p>· Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts.</p><br>Mandatory experience and knowledge<p>· At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations.</p><br><p>· Previous ServiceNow data mapping or migration experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project, or a closely related capability.</p><br><p>· Strong hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management.</p><br><p>· Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts.</p><br><p>· Understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies.</p><br><p>· Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.</p><br>Preferred experience<p>· Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools, while recognizing that development may sit with a separate technical team.</p><br><p>· Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings.</p><br><p>· Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls.</p><br><p>· Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation.</p><br><p>· Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.</p><br>Academic and professional certifications<p>· Required: Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline.</p><br><p>· Required: Recognized data qualification or certification appropriate to the role, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent.</p><br><p>· Strongly preferred: ServiceNow Certified System Administrator (CSA).</p><br><p>· Preferred: ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub, or platform data management.</p><br><p>· Preferred: SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience.</p><br>Core competencies<p>Data profiling and quality analysis</p><br><p>Source-to-target mapping</p><br><p>Cleansing and validation rule design</p><br><p>SQL and reconciliation</p><br><p>Metadata, lineage, and documentation</p><br><p>Cross-team issue resolution</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary<p>We are seeking an experienced <strong>Senior Business Analyst – Corporate Banking</strong> to bridge the gap between business stakeholders and technology teams by analyzing business requirements, designing innovative banking solutions, and driving digital transformation initiatives.</p><br><p>The ideal candidate will have strong expertise in Corporate Banking products, excellent analytical skills, and proven experience delivering banking technology projects within Agile or Waterfall environments.</p><br>Key ResponsibilitiesBusiness Analysis<ul><li> Gather, analyze, validate, and document business requirements from Corporate Banking stakeholders. </li><li> Conduct workshops and requirement gathering sessions with business users. </li><li> Translate business needs into detailed Functional Requirements. </li><li> Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, Use Cases, and Process Flows. </li><li> Perform Gap Analysis and identify opportunities for process improvement. </li><li> Evaluate existing business processes and recommend efficient business solutions. </li></ul>Solution Design<ul><li> Collaborate with Solution Architects, Product Owners, and Development teams to design scalable banking solutions. </li><li> Review proposed solutions to ensure alignment with business objectives. </li><li> Participate in system integration analysis and solution design discussions. </li><li> Support API and interface requirement analysis. </li></ul>Corporate Banking Domain<p>Analyze and support business requirements related to Corporate Banking products, including:</p><br><ul><li> Corporate Accounts </li><li> Corporate Payments </li><li> Cash Management </li><li> Liquidity Management </li><li> Trade Finance </li><li> Corporate Lending </li><li> Treasury Integration </li><li> Corporate Digital Banking </li><li> Customer Onboarding </li><li> Virtual Accounts </li></ul>Project Delivery<ul><li> Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, and Sprint Reviews. </li><li> Prepare User Stories and Acceptance Criteria. </li><li> Support development teams throughout the SDLC. </li><li> Manage requirements traceability. </li><li> Participate in Functional Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT). </li><li> Support production deployment and post-go-live activities. </li></ul>Stakeholder Management<ul><li> Work closely with Business Users, Product Owners, Solution Architects, Developers, QA Teams, Vendors, and Project Managers. </li><li> Facilitate communication between business and technical teams. </li><li> Present business requirements and proposed solutions to key stakeholders. </li><li> Ensure business expectations are aligned with delivered solutions. </li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary<p>We are seeking a <strong>Mid-Level Business Analyst – Retail Banking</strong> to support business transformation initiatives by gathering and analyzing business requirements, documenting functional specifications, and collaborating with business and technology teams to deliver innovative retail banking solutions.</p><br><p>The ideal candidate will have hands-on experience in Retail Banking products, strong analytical skills, and the ability to translate business requirements into functional solutions while supporting system implementations and enhancements.</p><br>Key Responsibilities:Business Analysis<ul><li> Gather, analyze, and document business requirements from Retail Banking stakeholders. </li><li> Conduct interviews and workshops with business users to understand business needs. </li><li> Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Process Flows. </li><li> Analyze existing business processes and recommend improvements. </li><li> Perform Gap Analysis between business requirements and existing systems. </li><li> Maintain requirements traceability throughout the project lifecycle. </li></ul>Solution Delivery<ul><li> Work closely with Product Owners, Solution Architects, Developers, QA teams, and Project Managers. </li><li> Support solution design discussions. </li><li> Participate in Functional Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT). </li><li> Assist during production deployment and post-go-live support. </li><li> Validate delivered solutions against business requirements. </li></ul>Retail Banking Domain<p>Support business initiatives related to Retail Banking products such as:</p><br><ul><li> Current & Savings Accounts </li><li> Customer Onboarding </li><li> Digital Banking </li><li> Mobile Banking </li><li> Internet Banking </li><li> Debit & Credit Cards </li><li> Personal Loans </li><li> Consumer Finance </li><li> Payments & Transfers </li><li> Customer Information Management (CIF) </li></ul>Stakeholder Management<ul><li> Collaborate with business users and technical teams. </li><li> Clarify functional requirements for development teams. </li><li> Support project meetings and requirement review sessions. </li><li> Ensure business expectations are reflected in delivered solutions. </li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary<p>We are seeking an experienced <strong>Product & Technology Expert</strong> with deep expertise in <strong>Trade Finance</strong> within the <strong>Corporate Banking</strong> domain. The ideal candidate will act as a Subject Matter Expert (SME), bridging the gap between Business and Technology teams by driving product enhancements, digital transformation initiatives, and system implementations across Trade Finance solutions.</p><br><p>The successful candidate should possess strong functional knowledge of Trade Finance products, a solid understanding of banking technology platforms, and hands-on experience with international trade operations, SWIFT messaging, and Trade Finance applications.</p><br>Key Responsibilities<ul><li> Act as the Product & Technology SME for Trade Finance solutions. </li><li> Collaborate with Corporate Banking business users to gather, analyze, and validate business requirements. </li><li> Translate business needs into functional specifications for technology teams. </li><li> Support the implementation, enhancement, configuration, and optimization of Trade Finance systems. </li><li> Partner with Development, Architecture, Product Management, and Operations teams to deliver business solutions. </li><li> Lead product enhancement initiatives and support digital transformation projects. </li><li> Participate in solution design, UAT, production support, issue analysis, and defect resolution. </li><li> Analyze business processes and recommend system improvements and automation opportunities. </li><li> Support system integration with SWIFT and other banking platforms. </li><li> Ensure compliance with international Trade Finance standards and banking regulations. </li><li> Provide functional guidance and consultation during implementation and upgrade projects.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Role purpose<p>Lead or support the functional implementation of ServiceNow Governance, Risk, and Compliance / Integrated Risk Management capabilities. The role translates approved governance and assurance processes into practical ServiceNow requirements and configurations, supports customer workshops, and helps deliver traceable, testable, and adoption-ready solutions.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are looking for an IT Capacity Manager to establish and maintain an integrated view of IT capacity across workforce, infrastructure, software licenses, cloud services, and Managed Services. </p><br><p>You will ensure that current and future capacity requirements are understood before new technology commitments are made. The role combines capacity baselining, forecasting, demand validation, and optimization to identify constraints early and enable informed prioritization, sourcing, and investment decisions. </p><br><p>Working closely with the Business and Internal IT Demand Managers, Service Leads, Infrastructure and Application teams, IT Finance, Procurement, HR, and external service providers, you will coordinate capacity information across the IT organization and translate it into clear management recommendations. </p><br><p>Key Responsibilities: </p><br><ul><li>Capacity Baseline </li></ul><ul><li>Establish and maintain a consolidated view of total, allocated, committed, and available capacity across workforce, infrastructure, software licenses, cloud services, and Managed Services </li></ul><ul><li>Maintain visibility of available IT workforce capacity and critical skills required for capacity planning </li></ul><ul><li>Define consistent capacity units, data standards, ownership, and update cycles </li></ul><ul><li>Consolidate and validate capacity information from relevant teams, systems of record, the Configuration Management Database, and external service providers </li></ul><p>Capacity Forecasting: </p><br><ul><li>Translate the business and IT demand pipeline into short-, medium-, and long-term capacity requirements </li></ul><ul><li>Develop capacity forecasts and scenarios for projects, transformation programs, technology roadmaps, and ongoing operations </li></ul><ul><li>Incorporate utilization trends, infrastructure thresholds, lead times, lifecycle events, contractual commitments, and critical skill requirements </li></ul><ul><li>Provide capacity insights as input to budgeting, sourcing, quarterly re-planning, and the annual operating plan </li></ul><p>Demand Capacity Validation: </p><br><ul><li>Perform and document capacity pre-checks for business and internal IT demand ahead of each prioritization cycle </li></ul><ul><li>Compare capacity requirements against current availability and forecast commitments </li></ul><ul><li>Identify capacity shortfalls, dependencies, sourcing requirements, and lead-time implications </li></ul><ul><li>Provide options to support prioritization and escalate unresolved capacity conflicts to the relevant decision-making forums </li></ul><p>Capacity Optimization & Performance: </p><br><ul><li>Monitor capacity utilization, forecast accuracy, data quality, and capacity constraints </li></ul><ul><li>Coordinate regular capacity reviews with Service Leads, capacity owners, and Managed Service Providers </li></ul><ul><li>Coordinate with IT Asset Management to incorporate software license entitlements, consumption, and compliance risks into capacity planning. </li></ul><ul><li>Recommend and coordinate the reallocation, scaling, sourcing, consolidation, or decommissioning of capacity </li></ul><ul><li>Produce capacity dashboards and decision-oriented management recommendations </li></ul><ul><li>Lead quarterly capacity re-planning, including backlog review and adjustment of capacity allocations </li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
</div>
<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are looking for an IT Service Level Manager to drive service performance, vendor governance, and cost transparency across our IT landscape. </p><br><p>This role combines key responsibilities across Service Level Management (SLM), vendor management, and IT financial governance, supporting a modern Managed Services operating model in a complex, multi-vendor environment. </p><br><p>You will play a central role in ensuring end-to-end service performance, financial control, and alignment between IT services and business priorities as part of a broader IT transformation in a regulated banking environment. </p><br><p>Working closely with IT, Finance, and external service providers, you will drive operational excellence, accountability, and data-driven decision-making across the IT organization. </p><br><p>Key Responsibilities:</p><br><p>Service & Vendor Management: </p><br><ul><li>Manage service performance across multiple IT vendors </li></ul><ul><li>Monitor SLAs, KPIs, and service quality </li></ul><ul><li>Coordinate cross-vendor dependencies and escalations </li></ul><ul><li>Support service reviews and governance forums </li></ul><p>IT Financial Governance: </p><br><ul><li>Manage IT budgeting, forecasting, and cost tracking </li></ul><ul><li>Ensure transparency of IT costs and alignment with business value </li></ul><ul><li>Monitor financial performance of IT services and vendors </li></ul><ul><li>Provide reporting, dashboards, and variance analysis </li></ul><p>Governance & Integration: </p><br><ul><li>Ensure compliance with governance frameworks and contractual obligations </li></ul><ul><li>Drive cross-functional alignment between IT, Finance, and vendors </li></ul><ul><li>Support continuous improvement of service delivery and cost efficiency </li><li>Contribute to the development of a scalable IT operating model </li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
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<div class="col is-3 p5" data-automation-id="label_Years_of_experience">
<b>Years of experience</b>
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<div class="col is-9 p5" data-automation-id="data_Years_of_experience">
No experience required </div>
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<div class="row is-m v-align-top t-small ">
<div class="col is-3 p5" data-automation-id="label_Degree">
<b>Degree</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Degree">
Bachelor's degree / higher diploma </div>
</div>