Quality Control Manager Jobs - Jeddah Saudi

QA Technician (Seafood) | Rabigh, Saudi Arabia<br>About Almarai Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan. Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.”Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. please visit our website – www.almarai.com. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt & Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion About the Role:To Co-ordinate all Quality (under the guidance of the SQAM / DQAM: Poultry) related aspects in the Poultry Operations to assist the Quality team within the Plant to effectively manage all aspects of Quality.<br>Potential candidates must meet the requirements mentioned below:To hold a bachelor’s degree in food sciences and other related disciplines. To have minimum of 2 years’ experience in a Quality role within a Meat Processing Plant (preferably protein) Minimum of 4 years of experience in a Quality role within a Meat Processing Plant Good working knowledge of Quality standards, systems and audits Experience in Quality role within a Poultry Processing Plant Experienced in supervisory level. Good operational knowledge of Meat Processing & Animal Health Good operational knowledge of Quality Systems and audits.<br>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training and development etc.<br>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.

Company Description Pansoft Technologies LLC is a global information technology products, consulting, and services organization founded in 2010. The company delivers advanced technology solutions and professional services to clients across the Middle East and multiple international locations, including India, the UAE, Saudi Arabia, the USA, Ireland, Qatar, Australia, the UK, and Europe. Pansoft has grown from a small founding team to over 100 skilled and passionate professionals focused on customer growth and innovation. The organization collaborates with a strong partner ecosystem, including Oracle, Ellucian, AWS, Totara, Salesforce, D2L Brightspace, Mendix, and Microsoft. Pansoft values passion, persistence, and perseverance in building future-ready solutions. Role Description This full-time on-site QA Engineer – Fin Tech role is based in Riyadh. The QA Engineer will design, execute, and maintain test plans and test cases for Fin Tech applications, ensuring product quality and regulatory compliance. Daily responsibilities include performing manual testing, validating new features, identifying defects, and collaborating closely with developers, business analysts, and product owners to resolve issues. The role involves documenting test results, contributing to test strategies, and supporting release processes to maintain high reliability and performance standards. The QA Engineer will also help improve QA processes, tools, and best practices within the team. Senior QA Engineer – Digital Channels | Fin Tech Experience: 4–6 years Domain: Fin Tech / Banking / Lending – required/preferred Education: Graduate/Bachelor’s in IT, Computer Science, Engineering, or equivalent Role Responsible for end-to-end QA ownership across:● Mobile Applications – Android & i OS● Web Customer Portal● Partner Connect Portal The candidate must ensure quality across business workflows, APIs, third-party integrations, regression, UAT, releases, and production validation, while coordinating closely with offshore development teams. Key Responsibilities & Skills● Strong Functional, Integration, Regression, Smoke, Sanity & UAT Testing● End-to-end testing of digital lending/financing journeys● Hands-on API testing using Postman & Swagger/Open API● Strong understanding of REST APIs, JSON, HTTP/HTTPS, authentication and integrations● SQL/database validation and transaction/data consistency checks● Application/API log analysis and basic Root Cause Analysis (RCA)● Web testing using Chrome Dev Tools● Android/i OS testing using real devices; basic Android Studio/Xcode knowledge● Test third-party integrations such as e KYC/Nafath, credit checks, AML/fraud, payment, contract/signature and partner APIs● Strong defect management using Jira/Azure Dev Ops● Prepare test cases, test data, regression packs, defect reports and release sign-off● Coordinate with developers for defect investigation, fixes, retesting and regression● Track offshore team dependencies, estimates, blockers and delivery commitments● Perform pre-production and post-production validation● Strong understanding of SDLC, STLC and release management Must-Have Tools Jira/Azure Dev Ops | Postman | Swagger/Open API | SQL | Chrome Dev Tools | Git | Android Studio/Xcode Preferred: Selenium / Playwright / Cypress, JMeter, Jenkins / Git Hub Actions, CI/CDOffshore Coordination Must be capable of independently driving offshore QA coordination, including:Requirement clarification → Test planning → Defect reporting → Developer follow-up → Retesting → Regression → UAT → Release readiness → Production validation Key Expectation The candidate must be a technical QA owner, not only a manual tester, with the ability to understand business flows, investigate technical issues, challenge incomplete fixes, coordinate offshore developers, and independently drive quality through production release.

<h3 >About the Role</h3> <p >CoorB is seeking a <strong >QA Engineer</strong> to join its team in Jiddah, Makkah, Saudi Arabia. This is a contract position for a professional with 5-10 years of experience in quality assurance. The role focuses on designing, developing, and maintaining scalable automated testing frameworks across various systems.</p> <h3 >Role Overview and Impact</h3> <p >The QA Engineer will be responsible for leading test automation initiatives and integrating automation into CI/CD pipelines. This position drives continuous quality improvements throughout the software development lifecycle, ensuring product reliability and testing efficiency across web, mobile, and backend systems.</p> <h3 >Key Responsibilities</h3> <ul > <li >Design, develop, and maintain automated test frameworks for web, mobile, and backend systems.</li> <li >Collaborate with developers, QA analysts, and product teams to ensure comprehensive test coverage across all functionalities.</li> <li >Implement CI/CD integration to automate regression, smoke, and functional testing pipelines.</li> <li >Develop robust automation scripts to validate APIs, databases, and user interfaces.</li> <li >Lead performance, load, and stress testing efforts to ensure optimal system scalability and reliability.</li> <li >Continuously evaluate, enhance, and standardize automation tools, processes, and best practices.</li> <li >Drive test data management strategies and promote the reusability of test components and scripts.</li> <li >Mentor and guide QA engineers in automation frameworks, coding standards, and testing best practices.</li> <li >Participate in code reviews and advocate for testability and quality throughout system design and development.</li> <li >Generate test reports and quality metrics to monitor release readiness, defect leakage, and testing effectiveness.</li> </ul> <h3 >Candidate Profile and Experience</h3> <p >The ideal candidate will possess <strong >5-10 years of experience</strong> in a QA engineering role, with a strong background in test automation. This position requires a highly technical and detail-oriented individual who is committed to improving testing efficiency and product reliability.</p> <h3 >Work Arrangement and Location</h3> <p >This is a <strong >contract position</strong> located in Jiddah, Makkah, Saudi Arabia. The salary for this role will be discussed directly with qualified candidates.</p> <h3 >Application Process</h3> <p >Interested candidates are encouraged to apply. Further details regarding the role and application steps will be provided during the recruitment process.</p>

DESCRIPTION:Position Summary The Sr. SQAE – Team Lead is a senior individual contributor responsible for leading testing activities across core banking systems with integrated fintech and digital platforms. The role combines strong functional testing expertise in core banking with the ability to validate API-driven integrations and distributed system interactions. The position primarily focuses on validating end-to-end banking workflows, transaction processing, and data integrity across core systems, while also ensuring seamless integration with fintech services, digital channels, and external platforms. It requires close collaboration with Business, Product, Engineering, and external stakeholders to ensure quality delivery aligned with banking standards, regulatory expectations, and release timelines. The role operates in a structured, high-dependency environment and requires strong domain understanding of banking systems, along with the ability to guide QA engineers and maintain consistent quality practices across the team. <br>Key Responsibilities Lead functional testing activities for core banking modules and integrated fintech systems, ensuring complete test coverage and validation Plan and coordinate testing tasks across team members aligned with sprint and release timelines Analyze business and functional requirements and guide the team in preparing test scenarios, test cases, and test data Validate end-to-end banking workflows, including account operations, payments, lending, and transaction processing Ensure validation of API integrations between core banking systems and fintech platforms or external services Oversee execution of functional, regression, integration, and exploratory testing across releases Review test cases, execution results, and defect reports to ensure quality, completeness, and consistency Drive defect management, including triage participation, impact analysis, and closure validation Validate system behavior against business rules, regulatory requirements, and expected outcomes Perform API testing and validate service interactions across internal and external systems Ensure database validation and data integrity checks across transactions and integrated workflows Support SIT and UAT cycles, ensuring proper coverage, execution tracking, and issue resolution Provide structured reporting on testing progress, risks, defects, and quality metrics Identify risks, blockers, and dependencies, and escalate in a timely and structured manner Mentor and guide QA engineers on testing practices, domain understanding, and execution quality Contribute to continuous improvement of QA processes, including identification of automation opportunities Ensure adherence to QA standards, STLC practices, and organizational compliance requirements <br>Soft Skills Strong leadership and team coordination capabilities Clear and structured communication with business, technical teams, and stakeholders Strong analytical and problem-solving skills across banking and integration workflows Ability to manage multiple priorities across parallel releases and systems High attention to detail in validating transactions, data, and system behavior Proactive mindset in identifying risks and driving resolution Collaborative and mentoring-oriented approach within QA teams <br>Experience 6+ years of experience in Software Quality Assurance / Testing Strong experience in functional, regression, integration, and system testing Proven experience leading testing activities or coordinating QA teams for modules or projects <br>Mandatory: Hands-on experience in core banking systems <br>Preferred: Experience in fintech, digital banking platforms, or API-driven integrations Strong understanding of core banking workflows such as Accounts (CASA), Payments (SWIFT, RTGS), Customer Management, Lending, and transaction processing Experience in validating end-to-end transaction flows and integrated system behavior Hands-on experience in API testing and validating service integrations Experience in database validation and ensuring data consistency across systems Experience working in Agile, Scrum, Hybrid, or project-based delivery environments Experience supporting SIT, UAT, and release validation cycles Exposure to automation testing frameworks is an added advantage Experience in high-volume transaction systems and concurrent user scenarios is preferred <br>Technical Skills Strong functional testing expertise across banking and integrated systems Core Banking Domain Knowledge API Testing (Postman / REST / SOAP) Integration and service-level validation Database validation (SQL queries, data verification) Data integrity and transaction validation across systems Test planning, test design, and execution governance Defect lifecycle management and root cause analysis Understanding of STLC, QA governance, and release validation practices Agile / Scrum delivery models Tools: JIRA, Test Rail, Zephyr, HP ALM, or equivalent Automation (good to have): Selenium / Cypress / Playwright Performance testing exposure (good to have): JMeter <br>Languages English: Fluent (Professional Working Proficiency) Arabic: Speaking or understanding – Good to have <br>Certifications ISTQB Foundation Level (CTFL) – Preferred ISTQB Agile Tester or equivalent – Good to have Banking or fintech-related certifications – Good to have

TMC Middle East is looking for a Senior GIS Data Quality / Team Lead to join a focused geospatial project with real impact in Riyadh. This is a hands-on technical leadership role embedded within a specialist team delivering critical data cleansing and reconciliation for a leading government-aligned minerals and licensing organisation in the Kingdom. If you have deep GIS expertise and thrive in structured, deadline-driven environments, we want to hear from you.<br>???????????????????????????????? ????????????????????????????????: 6 Months and Extendable ????????????????????????????????: Riyadh, KSA???????????????? ????????????????: Strictly Onsite<br>???????????? ????????????????????????????????????????????????????????????????<br>- Lead end-to-end GIS data cleansing and reconciliation across priority layers including licenses, applications, parcels, and government operational datasets- Perform structured GIS–source system reconciliation, classifying and resolving attribute, spatial, and relationship discrepancies including duplicates, orphan records, and spatial overlaps- Validate TMining data procedures and lifecycle rules to establish a verified source of truth for all GIS corrections- Maintain a detailed Data Cleansing and Reconciliation Log for full traceability across all correction activities- Guide daily team activities, conduct phase-by-phase QA/QC reviews, and support final data handover within the agreed timeline<br>????????????????????????????????????????????????<br>- 8+ years of GIS and geospatial data experience with a strong focus on data quality, validation, and reconciliation- Hands-on expertise with Enterprise GIS environments and Enterprise Geodatabases (Esri Arc GIS preferred)- Solid SQL and relational database skills for querying and validating spatial and attribute data- Proven experience leading multi-layer GIS data cleansing projects and coordinating small specialist teams- Experience in mining, land management, or government licensing GIS environments is a strong advantage<br>This role is strictly onsite in Riyadh. Please apply only if you are 100% comfortable with this arrangement — candidates not aligned on this will not be considered.<br>Notice period must be Immediate to 30 days maximum. Immediate joiners are preferred, but candidates within this window are welcome. If your notice period exceeds 30 days, please do not apply.<br>To apply, send your CV to abishake.kosman@tmc-employeneurs.com. Due to high application volumes, only shortlisted candidates will be contacted.

TMC Middle East is looking for a Senior GIS Data Quality / Team Lead to join a focused geospatial project with real impact in Riyadh. This is a hands-on technical leadership role embedded within a specialist team delivering critical data cleansing and reconciliation for a leading government-aligned minerals and licensing organisation in the Kingdom. If you have deep GIS expertise and thrive in structured, deadline-driven environments, we want to hear from you.<br>???????????????????????????????? ????????????????????????????????: 6 Months and Extendable ????????????????????????????????: Riyadh, KSA???????????????? ????????????????: Strictly Onsite<br>???????????? ????????????????????????????????????????????????????????????????<br>- Lead end-to-end GIS data cleansing and reconciliation across priority layers including licenses, applications, parcels, and government operational datasets- Perform structured GIS–source system reconciliation, classifying and resolving attribute, spatial, and relationship discrepancies including duplicates, orphan records, and spatial overlaps- Validate TMining data procedures and lifecycle rules to establish a verified source of truth for all GIS corrections- Maintain a detailed Data Cleansing and Reconciliation Log for full traceability across all correction activities- Guide daily team activities, conduct phase-by-phase QA/QC reviews, and support final data handover within the agreed timeline<br>????????????????????????????????????????????????<br>- 8+ years of GIS and geospatial data experience with a strong focus on data quality, validation, and reconciliation- Hands-on expertise with Enterprise GIS environments and Enterprise Geodatabases (Esri Arc GIS preferred)- Solid SQL and relational database skills for querying and validating spatial and attribute data- Proven experience leading multi-layer GIS data cleansing projects and coordinating small specialist teams- Experience in mining, land management, or government licensing GIS environments is a strong advantage<br>This role is strictly onsite in Riyadh. Please apply only if you are 100% comfortable with this arrangement — candidates not aligned on this will not be considered.<br>Notice period must be Immediate to 30 days maximum. Immediate joiners are preferred, but candidates within this window are welcome. If your notice period exceeds 30 days, please do not apply.<br>To apply, send your CV to abishake.kosman@tmc-employeneurs.com. Due to high application volumes, only shortlisted candidates will be contacted.

Job purpose: We are seeking a dedicated and detail-oriented Quality Management Trainee to join our rehabilitation hospital. This entry-level position is designed for an individual passionate about enhancing patient care and safety within a healthcare environment. The successful candidate will participate in a comprehensive training program, gaining in-depth knowledge of our clinical quality standards, patient safety protocols, and healthcare management systems. This role offers invaluable hands-on experience in a compassionate and dynamic setting, allowing you to directly contribute to our commitment to clinical excellence and continuous improvement in patient outcomes.<br>Responsibilities:<br>Assist in the development, implementation, and maintenance of clinical quality and patient safety programs. Rotate through various clinical and administrative departments to understand the patient care journey and its impact on quality. Shadow senior clinical leaders and quality management professionals to learn about healthcare compliance, risk management, and decision-making processes. Participate in clinical audits, chart reviews, and data collection to ensure services meet established standards of care and regulatory requirements. Document and report on quality and safety events, and assist in conducting root cause analyses to identify opportunities for improvement. Collaborate with interdisciplinary teams, including physicians, nurses, therapists, and support staff, to support continuous improvement projects. Support efforts to maintain compliance with healthcare accreditation standards (e.g., The Joint Commission, CARF) and other relevant regulations. Help gather and analyze patient satisfaction and outcome data to identify trends and inform quality initiatives. Participate in training sessions and workshops to develop skills in healthcare quality, patient safety, and leadership.<br>Qualifications:A bachelor's degree in Health Administration, Nursing, Public Health, a clinical field (e.g., Physical Therapy, Occupational Therapy), or a related discipline.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.<br><br><br><br>We are currently looking to hire for an "Quality Assurance of Smart Device & Web Applications<br><br><br><br>Location: Riyadh, Saudi Arabia<br><br><br><br>Requirements:● Bachelor’s degree in Computer Science or equivalent.● At least 7 years of experience in quality assurance of services and systems for smart-device and web applications.● Specialist personnel are subject to acceptance based on passing an interview conducted by the technical affairsspecialists.● Able to create test-case scenario documentation<br><br><br><br>Education:Bachelor’s degree in IT, Computer Science, or related field<br><br><br><br>WHAT’S ON OFFERYou will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Ahsan@aven-sys.com Your interest will be treated with strict confidentiality.<br><br><br><br>CONSULTANT DETAILSConsultant Name: Ahsan Avensys Consulting Pte Ltd EA Licence 12C5759Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy

Madeeda Hospitals is a 340-bed healthcare facility dedicated to leading non-acute care services in Riyadh. The hospital provides specialized rehabilitation services, advanced long-term mechanical ventilation, renal dialysis, and mental health services, with patient well-being at the center of every decision. Madeeda Hospitals is committed to maintaining high standards of quality, patient safety, and regulatory compliance through a multidisciplinary and patient-centered approach. Role Description Madeeda Hospitals is seeking an experienced Quality Specialist to support and strengthen the hospital’s Quality Management and Accreditation programs. The role is primarily focused on hospital accreditation readiness, compliance monitoring, and continuous improvement, while also supporting patient safety, incident management, KPI monitoring, audits, and quality improvement initiatives. The successful candidate will work closely with department leaders to ensure sustained compliance with accreditation and regulatory requirements and to drive measurable improvements in quality and patient safety.<br>Key Responsibilities Accreditation & Compliance – Primary Focus Support the planning, implementation, and continuous readiness of hospital accreditation programs. Coordinate and follow up on accreditation requirements, standards, action plans, and evidence. Conduct accreditation readiness assessments, tracer activities, and internal compliance audits. Monitor departmental compliance with accreditation standards and identify gaps requiring improvement. Follow up on corrective action plans and ensure timely closure of accreditation findings.<br>Quality & Patient Safety Support the hospital’s Incident Reporting and Management process, including trend analysis, investigation, RCA, and follow-up of corrective actions. Monitor and analyze KPIs and quality indicators, identify performance gaps, and support departments in developing improvement actions. Support quality and patient safety education and awareness activities.<br>Required Qualifications & Experience Bachelor’s degree in Healthcare Management, Nursing, Quality Management, or a related healthcare field. Minimum 2–5 years of relevant experience in hospital/healthcare quality management. Proven hands-on experience in hospital accreditation and accreditation survey preparation is mandatory. Demonstrated experience in implementing accreditation standards, conducting readiness assessments, closing compliance gaps, and preparing for external accreditation surveys. Experience with recognized healthcare accreditation standards such as CBAHI, CARF, or equivalent is highly preferred. Strong knowledge of healthcare quality and patient safety principles. Strong analytical, organizational, documentation, and communication skills. Proficiency in Microsoft Office and quality/accreditation management systems. Professional Certifications Professional certification in Healthcare Quality, Patient Safety, or Accreditation Other relevant quality/accreditation certifications

<h3 >About the Internship</h3> <p >Bupa Arabia is offering an internship opportunity in Medical Quality, based in Jeddah. This role is designed for individuals seeking to gain foundational experience in healthcare quality management within a leading organization. The internship provides a practical introduction to implementing and supporting critical quality initiatives.</p> <h3 >Role Overview</h3> <p >The Medical Quality Intern will be responsible for supporting the implementation of various medical quality initiatives and improvement projects. This involves assisting the quality team across several key areas, including quality assurance, continuous education, training, monitoring, and audits. The role focuses on ensuring compliance with national and international healthcare standards, enhancing quality, and supporting accreditation efforts.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide support in the timely revision of Policies, Procedures, Plans, Programs, Clinical Care Pathways, Guidelines, Protocols, and Forms, ensuring they align with the latest scientific references.</li> <li >Assist in educating staff, implementing new quality management system components, and monitoring for compliance.</li> <li >Support all phases of accreditation preparation, maintenance, and outcome reporting.</li> <li >Collaborate with the team to initiate new Performance Improvement Projects across various departments.</li> <li >Participate in different types of audits focused on Quality Improvement, Patient Safety, Risk Management, Clinical Governance, Patient Experience, and Personnel Files.</li> <li >Contribute to the development, education, implementation, benchmarking, and monitoring of all Quality Indicators as per established frequencies.</li> <li >Assist in taking corrective actions based on reports from compliance surveys and observations from regulatory authorities.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >0-1 years of professional experience.</li> </ul> <h3 >Work Environment and Location</h3> <p >This is a full-time internship position located in Jeddah. The successful candidate will work within a dedicated quality team, contributing to the organization's commitment to high standards of medical care.</p> <h3 >Application Information</h3> <p >This is an internship opportunity with Bupa Arabia. Salary details will be discussed during the interview process. Interested candidates are encouraged to apply.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Raise and maintain the quality of Trap's field services and the competency of its technicians.</p></li><li><p>Plan and conduct site inspections to assess service quality and resolve client issues on the ground.</p></li><li><p>Provide leadership and technical direction to supervisors and technicians to improve service quality and the client experience.</p></li><li><p>Train technicians and field teams on IPM and HACCP standards in line with client requirements.</p></li><li><p>Implement and maintain the requirements needed to apply HACCP standards across applicable accounts.</p></li><li><p>Identify quality and compliance risks at client sites and ensure appropriate controls are in place; coordinate with HSE on workplace-safety matters.</p></li><li><p>Prepare risk assessments and discrepancy reports for new and existing clients, driving proactive and preventive control measures.</p></li><li><p>Support clients in achieving strong results in their third-party audits and inspections.</p></li><li><p>Lead the setup and execution of quality requirements on new projects and accounts.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Must have</strong></p><ul><li><p>Bachelor's degree in Biology, Agriculture, Environmental or Food Science, Public Health, or a related field (or equivalent experience).</p></li><li><p>Solid experience in pest control / IPM, including a supervisory or quality-assurance role.</p></li><li><p>Working knowledge of HACCP and food-safety / quality standards, and of client audit processes.</p></li><li><p>Strong inspection, risk-assessment, and report-writing skills.</p></li><li><p>Proven ability to lead and train field teams.</p></li><li><p>Valid Saudi driver's license (regular travel to client sites).</p></li><li><p>Good written and spoken Arabic and English (client reports, audit support, documentation).</p></li></ul><p><strong>Preferred</strong></p><ul><li><p>HACCP certification (or willingness to obtain it).</p></li><li><p>Experience supporting clients through third-party audits (e.g., food-safety, ISO).</p></li><li><p>Familiarity with relevant Saudi regulatory requirements.</p></li></ul><p></p></section>

DESCRIPTION:Position Summary The Sr. SQAE – Team Lead is a senior individual contributor responsible for leading testing activities across core banking systems with integrated fintech and digital platforms. The role combines strong functional testing expertise in core banking with the ability to validate API-driven integrations and distributed system interactions. The position primarily focuses on validating end-to-end banking workflows, transaction processing, and data integrity across core systems, while also ensuring seamless integration with fintech services, digital channels, and external platforms. It requires close collaboration with Business, Product, Engineering, and external stakeholders to ensure quality delivery aligned with banking standards, regulatory expectations, and release timelines. The role operates in a structured, high-dependency environment and requires strong domain understanding of banking systems, along with the ability to guide QA engineers and maintain consistent quality practices across the team. <br>Key Responsibilities Lead functional testing activities for core banking modules and integrated fintech systems, ensuring complete test coverage and validation Plan and coordinate testing tasks across team members aligned with sprint and release timelines Analyze business and functional requirements and guide the team in preparing test scenarios, test cases, and test data Validate end-to-end banking workflows, including account operations, payments, lending, and transaction processing Ensure validation of API integrations between core banking systems and fintech platforms or external services Oversee execution of functional, regression, integration, and exploratory testing across releases Review test cases, execution results, and defect reports to ensure quality, completeness, and consistency Drive defect management, including triage participation, impact analysis, and closure validation Validate system behavior against business rules, regulatory requirements, and expected outcomes Perform API testing and validate service interactions across internal and external systems Ensure database validation and data integrity checks across transactions and integrated workflows Support SIT and UAT cycles, ensuring proper coverage, execution tracking, and issue resolution Provide structured reporting on testing progress, risks, defects, and quality metrics Identify risks, blockers, and dependencies, and escalate in a timely and structured manner Mentor and guide QA engineers on testing practices, domain understanding, and execution quality Contribute to continuous improvement of QA processes, including identification of automation opportunities Ensure adherence to QA standards, STLC practices, and organizational compliance requirements <br>Soft Skills Strong leadership and team coordination capabilities Clear and structured communication with business, technical teams, and stakeholders Strong analytical and problem-solving skills across banking and integration workflows Ability to manage multiple priorities across parallel releases and systems High attention to detail in validating transactions, data, and system behavior Proactive mindset in identifying risks and driving resolution Collaborative and mentoring-oriented approach within QA teams <br>Experience 6+ years of experience in Software Quality Assurance / Testing Strong experience in functional, regression, integration, and system testing Proven experience leading testing activities or coordinating QA teams for modules or projects <br>Mandatory: Hands-on experience in core banking systems <br>Preferred: Experience in fintech, digital banking platforms, or API-driven integrations Strong understanding of core banking workflows such as Accounts (CASA), Payments (SWIFT, RTGS), Customer Management, Lending, and transaction processing Experience in validating end-to-end transaction flows and integrated system behavior Hands-on experience in API testing and validating service integrations Experience in database validation and ensuring data consistency across systems Experience working in Agile, Scrum, Hybrid, or project-based delivery environments Experience supporting SIT, UAT, and release validation cycles Exposure to automation testing frameworks is an added advantage Experience in high-volume transaction systems and concurrent user scenarios is preferred <br>Technical Skills Strong functional testing expertise across banking and integrated systems Core Banking Domain Knowledge API Testing (Postman / REST / SOAP) Integration and service-level validation Database validation (SQL queries, data verification) Data integrity and transaction validation across systems Test planning, test design, and execution governance Defect lifecycle management and root cause analysis Understanding of STLC, QA governance, and release validation practices Agile / Scrum delivery models Tools: JIRA, Test Rail, Zephyr, HP ALM, or equivalent Automation (good to have): Selenium / Cypress / Playwright Performance testing exposure (good to have): JMeter <br>Languages English: Fluent (Professional Working Proficiency) Arabic: Speaking or understanding – Good to have <br>Certifications ISTQB Foundation Level (CTFL) – Preferred ISTQB Agile Tester or equivalent – Good to have Banking or fintech-related certifications – Good to have

About Lucid<br><br>At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.<br><br>We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.<br><br>The QMS Auditor is responsible for executing the AMP-2 Internal Audit Program and conducting process, system, and compliance audits across all business functions. The role evaluates adherence to QMS requirements, identifies process risks and nonconformities, verifies corrective action effectiveness, and provides objective audit results to support continual improvement, and compliance with ISO 9001, automotive requirements, and Lucid standards.<br><br>Key Responsibilities<br><br>Execute the AMP-2 Internal Audit Program covering all Quality Management System processes and support functions. Conduct, and report process audits, system audits, compliance audits, and follow-up audits. Assess the effectiveness, compliance, performance, and maturity of business processes against ISO 9001 requirements, Lucid standards, documented procedures, regulatory requirements, and organizational objectives. Evaluate process interactions, process ownership, and implementation of the Process Approach throughout the organization. Identify process gaps, nonconformities, risks, control weaknesses, and opportunities for improvement, and communicate audit results to process owners and leadership. Evaluate the impact of audit findings on product quality, customer satisfaction, regulatory compliance, operational performance, and business objectives. Verify the adequacy of root cause analysis, corrective actions, containment actions, and effectiveness reviews to ensure sustainable resolution of identified issues. Monitor audit findings and action plans, track closure status, and escalate overdue, ineffective, or high-risk actions to appropriate management levels. Conduct risk-based audits by evaluating process risks, opportunities, controls, mitigation measures, and compliance obligation. Perform gap assessments against ISO 9001, applicable automotive requirements, Lucid standards, and internal policies to support continual compliance and certification readiness. Support external certification audits, surveillance audits, customer audits, Conformity of Production (CoP) audits, and regulatory compliance assessments. Review Quality Management System documentation including SOPs, Work Instructions, Forms, and Records to ensure compliance and traceability. Analyze process performance data, KPIs, audit trends, and recurring findings to identify systemic risks and drive continual improvement initiatives. Develop audit reports, dashboards, scorecards, and compliance metrics that provide clear visibility of audit performance, process risks, and improvement opportunities. Support Management Review activities through analysis of audit performance, process effectiveness, compliance status, risks, and improvement actions.. Support Management Review activities through audit performance reporting and compliance analysis. Maintain audit records and evidence in accordance with QMS requirements Support the development of audit methodologies, audit tools, auditor training, and continuous improvement of the AMP-2 audit program.<br><br>Skills<br><br>Strong knowledge of MS Office tools (MS-Project, Word, Excel, Power Point, and Outlook). Creative, energetic, self-motivated, and highly organized. Ability to work in fast-paced and changing environment and scalable organization. Strong written and verbal skills as well as organizational Project management capabilities are a plus. Presentation and communication skills are a must. Ability to coach and train at different levels of the manufacturing organization.<br><br>Minimum Qualifications<br><br>Bachelor's degree in engineering, Industrial Engineering, Manufacturing Engineering, Quality Engineering, or a related technical discipline. Implementing Quality systems in a greenfield plant is a plus. ISO 9001 or IATF 16949 internal Auditor qualification is a must.1-3 years of experience in manufacturing organizations is a must. Experience with implementing, facilitating, or participating in the ISO 9001:2015 and/or IATF 16949. ISO 9001 or IATF 16949 internal auditor qualification is a must. Experience conducting process, system, and compliance audits Working knowledge of ISO 9001 implementation and certification requirements. Knowledge of process mapping, SIPOC methodology, process performance management, and risk assessment techniques. Knowledge of Conformity of Production (CoP) requirements is a plus. Knowledge of dashboard development, data analysis, and performance reporting, with the ability to develop and maintain KPIs, metrics, and management reports is a plus.<br><br>Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.<br><br>Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.<br><br>Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.<br><br>Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.<br><br>To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Requisition ID: 298976<br><br> Relocation Authorized: National - Camp Telework Type: Full-Time Office/Project Work Location: Dhalm<br><br>Extraordinary Teams Building Inspiring Projects<br><br>Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.<br><br>Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.<br><br>Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.<br><br>Project Overview<br><br>The Ar Rjum Project comprises a green field gold project with three open pit mining operations with associated waste dumps and ore stockpile, a processing plant, tailings management facilities, and supporting infrastructure including water supply, power supply, maintenance facilities, offices, temporary and permanent accommodation village.<br><br>The Project is situated within the Central Arabian Gold Region, approximately 200 km north-east of Taif towards Riyadh and about 26 km South of Al Mouwayh, which is a small town situated on the Jeddah - Riyadh highway.<br><br>Job Summary<br><br>Quality Assurance reports to the Project Quality Manager and verifies implementation of the quality program across one or more functions in engineering, procurement, construction, testing, and commissioning. This role ensures compliance with project and ISO 9001 requirements, supports the development of quality management system tools and metrics for monitoring quality performance, coordinates audits and inspections, manages corrective actions, and provides guidance to project teams on quality matters and improvement.<br><br>Major Responsibilities<br><br>Assist the Quality Manager in implementing and communicating the project quality program/plan requirements to the project team. Lead and support the implementation of People-Based Quality (PBQ), Lessons Learned, Closed Loop Corrective Actions, Continuous Improvement initiatives, and Best Practices, including the collection, evaluation, and documentation of lessons learned in the appropriate registers. Prepare quality audit checklists and coordinate, lead, or support internal and external audits and surveillances of project quality programs, including vendor, contractor, and subcontractor assessments. Maintain liaison with client quality representatives and support the Quality Manager during client or regulatory audits. Support the development, maintenance, and execution of the Project Quality Audit & Surveillance Schedule, ensuring timely follow-up and closure of audit findings and corrective actions. Monitor quality activities across engineering, procurement, and construction to ensure compliance with approved quality plans, procedures, and specifications, and review related documents for inclusion of quality requirements. Review and determine applicable quality and regulatory requirements, report new or revised regulations, and support the development and revision of QA procedures and project-specific quality documentation. Coordinate and perform inspections and surveillances at site and vendor locations, maintain accurate inspection records, and issue Non-Conformance Reports (NCRs) as required. Assist in root cause analysis and closed-loop corrective action processes to ensure timely resolution and closure of findings. Participate in the prequalification of subcontractors and suppliers by evaluating their quality systems, capabilities, and controls, and reviewing their submittals such as quality manuals, procedures, quality plans, ITPs, resumes for quality personnel, test reports, audit reports, and schedules. Provide training and guidance to project personnel on quality requirements and procedures and conduct project QMS orientation and awareness sessions as applicable. Report quality weekly/monthly progress to the project quality manager<br><br>Education And Experience Requirements<br><br>Bachelor’s degree in Engineering (preferably in Electrical Engineering). ISO 9001:2015 Certified Lead Auditor (IRCA approved) – required. Additional certifications in Quality (e.g., Six Sigma, Lean) – preferred. Minimum 10–12 years of relevant experience, including minimum 8 years in a supervisory role in quality. Experience in QA/QC activities across engineering, procurement, and construction phases. Previous experience with National Grid (NG) and Saudi Electricity Co (SEC) specifications and projects.<br><br>Required Knowledge And Skills<br><br>Strong understanding of quality assurance principles and ISO standards. Ability to interpret technical specifications, drawings, and quality plans. Strong analytical skills with practical knowledge of how to identify key performance quality matrices, proficiency in root cause analysis and corrective action systems. Proficiency in providing direction and on the job training to assigned personnel. Proficiency in oral and written communications. Excellent communication and stakeholder management and presentation skills. Proven skills in Microsoft Office, Power BI (High Level Performance). Ability to work collaboratively under the direction of the Quality Manager and lead quality activities effectively. Experience with developing training materials, conducting training especially in soft skills, quality audits/ surveillances. <br><br>Total Rewards/Benefits<br><br>For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards<br><br>Diverse Teams Build The Extraordinary<br><br>As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.<br><br>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.<br><br>Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

Job Summary:The QA/QC Engineer ensures that work / projects are delivered based on good work practices and project specifications to guarantee completion of work within the given time limits with quality of work that meets or even exceeds the clients expectations by implementing international quality standards plans and quality procedures in all the construction activities. Assists in developing the Project Quality Management System by establishing procedures, plans and work instruction as needed.<br>Job Responsibilities:Assist Project QA/QC Manager or Sr. QA/QC Engineer on implementing quality management system at site as per approved Project Quality Plan and IMS Procedures. Prepare work inspection requests (WIR) for each construction activity and submit to consultant to ensure it covers all the construction activities done on site. Check all incoming materials as per project specifications and approved material submittals. Monitor WIRs and test reports and update the Quality Manager and site team on the status. Establish and monitor control of QA/QC Plans, Method of Statements and Test Plans before commencement of the project and implementing it during the project in order to meet the project quality requirements and client’s expectations. Ensure that control of document procedures is implemented and all approved documents from consultant are distributed through the document control system. Check Inspection and Test Plan if available and all method statements and test plan are submitted for the consultant as per the approved ITP plan. Prepare work inspection request (WIR) for each construction activity and submitted to consultant to ensure it covers all the construction activities done on site. Verify if work inspections are carried out as per the plan and advice the construction team for the corrective action to avoid the rejection of work and emphasizes that work inspection shall passed during the first submission with 90% rate. Ensure all incoming materials are checked as per the project specifications and approved material submittals. Inspect all materials internally before offering inspection to the consultant, raising the NCR to the supplier in case the substandard material is delivered, the record of inspection shall be included in the month Quality report. Monitor WIR and test reports and update Management, Construction Team, Planning, Quantity Surveyors and Cost Control Departments about the current job status. Maintain the records of all work and material inspection and provide the data in the weekly progress meetings. Record all test results and ensure its availability for steel along with the mill certificates. Make sure that logs are available along with the test reports for all types of tests as per the approved testing matrix. Checks concrete pour cards are maintained on daily basis and copy is provided to the storekeeper to raise the SRV and to the cost controller/QSSupport the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies.<br>Job Knowledge & Skills Knowledge of work-related standards, specifications, and quality systems such as: ISO 9001, QCS, SMACNA,ASHRAE, NFPA, etc.). With enough technical experience on dealing with various QC issues. Knowledge of localemployment laws/regulations sufficient to analyze proposed policies. In-depth knowledge on the Quality Management System (QMS) or Integrated Management System (IMS) ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.<br>Job Experience and Education:Bachelor's in civil engineering or any related engineering

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>An experienced QA/QC Engineer to join our team. The QA/QC Engineer will be responsible for ensuring that all project activities and deliverables meet quality standards, regulatory compliance, and client expectations. Should be strong technical expertise in quality assurance and quality control processes, with a keen eye for detail and a commitment to delivering high-quality and compliant project outcomes.</p><br><p><strong>Responsibilities:</strong></p><ol type="1"><li><p>Develop and implement quality control And Assurance processes and procedures to ensure that all project activities and deliverables meet established quality standards as per the corporate and client requirements.</p></li><li><p>Conduct regular inspections and audits of project sites, materials, and processes to identify any quality issues, deviations, or non-conformities, and provide recommendations for corrective actions.</p></li><li><p>Collaborate with project managers, engineers, and construction teams to establish quality assurance benchmarks and performance indicators for ongoing project monitoring and evaluation.</p></li><li><p>Review and approve project documentation internal and external, including quality control plans, test reports, and compliance certificates, to ensure that all project activities adhere to industry standards and regulatory requirements.</p></li><li><p>Conduct quality training and workshops for project teams and subcontractors to promote a culture of quality awareness and best practices in quality assurance and control.</p></li><li><p>Participate in the development and implementation of quality assurance strategies, including the selection of appropriate testing methods, tools, and equipment to ensure accurate and reliable quality assessments.</p></li><li><p>Monitor and analyze quality performance metrics, including defect rates, rework percentages, and customer satisfaction scores, and provide recommendations for process improvements and quality enhancements.</p></li><li><p>Prepare comprehensive reports, documentation, and quality assurance analyses, and provide recommendations for continuous improvement and best practices in quality management.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in civil, electrical, or mechanical engineering, urban planning, or in a field closely related to the nature of work. A Master's degree or relevant professional certification is preferred.</p><ol start="2" type="1"><li><p>Proven work experience of at least 8 years in quality assurance and quality control, demonstrating a strong track record of successful project management and quality oversight.</p></li><li><p>In-depth knowledge of quality assurance and quality control principles, methodologies, and regulatory requirements applicable to the [specific industry] sector.</p></li><li><p>Familiarity with quality management systems, ISO standards, and industry-specific quality certifications.</p></li><li><p>Strong analytical and problem-solving skills, with the ability to interpret complex quality data and provide effective solutions for quality enhancements.</p></li><li><p>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, clients, and stakeholders.</p></li><li><p>Experience in the field of quality assurance and control in projects of bridges, roads, civil works and heavy civil infrastructure works.</p></li><li><p>A candidate who is fluent in both Arabic and English languages is preferred.</p></li></ol><br><p></p></section>

Hi,<br>#Xebia is looking for QA Automation Test Engineer Exp- 5+ years Location- Riyadh, Saudi Arabia<br>Job Description:<br>About the Role: We are looking for a QA Engineer who can own the end-to-end testing process for banking applications across mobile and service layers, from test planning and manual execution through automation development. Responsibilities Test Analysis& Manual QAAnalyze business requirements and clarify acceptance criteria Prepare test plans, test strategies, and detailed test cases Execute functional, regression, smoke, and UAT test cycles Log defects in Jira,prioritize them, andmanage the defect lifecycle through to closure Maintain traceable test cases in a test management tool (Zephyr Scale.) and report execution results Run tests across multiple devices and OS versions on real-device platforms on cloud device farms. Participate actively in the Agile process (refinement, planning, retrospectives) and work closely with the development team Test Automation Develop and maintain API automation suites. Build service tests with Postman/Newman and migrate collections into the automation framework Develop Android/i OS mobile automation scenarios using Appium. Integrate regression and smoke suitesinto the CI/CD pipeline Requirements Minimum 4+ years of experience in software testing<br>execution management Hands-on experience with Jira for defect and task tracking Experience with test management tools (Zephyr Scale,Xray, Test Rail, etc.) Experience executing tests on Browser Stack or similar device farm platforms Experience building automation frameworks in Java Hands-on API automation experience Working knowledge of Postman for service testing and collection management Proven Appium mobileautomation background. Test NG/JUnit, Maven/Gradle, Git Solid understanding of REST/JSON, HTTP, and token-based authentication Experience integrating tests with CI/CD tools (Jenkins, Git Lab CI, Azure Dev Ops, etc.) Basic SQL for data validation Experience working in Agile/Scrum environments Good written and spoken English Nice to Have Banking/fintech domain experience Framework design using Page Object Model, BDD (Cucumber), or similar approaches Awareness of performance testing(JMeter/Gatling) or security testing ISTQB Foundation / Advancedcertification

Location: Riyadh, Saudi Arabia – Onsite Employment Type: Outsourced / Contract<br>Job Summary:Lead institutional quality and excellence initiatives, ensuring alignment with national and international excellence frameworks.<br>Key Responsibilities:Develop and implement institutional excellence strategies. Lead assessment and improvement initiatives using EFQM, KAQA/AGEA, RADAR, or equivalent models. Provide expert guidance on quality management and organizational performance. Prepare reports and presentations for senior leadership. Mentor quality and excellence officers.<br>Requirements:Relevant bachelor’s degree.+5 years of experience in quality/excellence. Quality/excellence credentials, including EFQM, KAQA/AGEA, RADAR, or equivalent. Strong knowledge of excellence models and quality standards. Excellent communication and leadership skills. Arabic and English proficiency preferred.

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>KEY ACCOUNTABILITIES AND ACTIVITIES<br><br>Quality Assurance<br><br>Follow daily operational tasks to ensure seamless work continuity and smooth functioning of the Quality processes. Contribute to the timely and accurate preparation of reports related to quality assurance and performance metrics. Ensure these reports meet the required standards, objectives, and goals. Monitor and evaluate agent performance on both voice and non-voice transactions using a quality monitoring system. Focus on script adherence, data accuracy, process consistency, and product knowledge. Analyze performance failures and potential risks, setting action plans and preventive measures on a weekly and monthly basis. Communicate analysis results effectively to management and stakeholders. Assess quality variations based on performance metrics and document quality-related issues. Ensure ongoing quality improvement by identifying areas for optimization. Analyze project quality performance, factoring in agent performance, hours worked, and overall results to minimize performance variations. Design, develop, and update score sheets for new and existing projects, ensuring they reflect updated requirements and actions at both individual and program levels. Ensure adherence to SOPs for both new and transferred agents, including verifying the required sample sizes. Ensure all data entered into the system is accurate, correct, and up to date. Maintain consistent adherence to defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Conduct coaching / refreshing sessions to existing agents to make sure they are on the right track in implementing the SOP’s. Assure that data entered into the system is accurate and follows the defined entry standards. Monitor and verify that quality benchmarks are consistently met on both individual and program levels. Take corrective actions when required. Login according to defined hours and follow all login rules to ensure full availability during required periods. Conduct calibration sessions with all in-house and BPO monitors.<br><br>Governance and Resilience<br><br>Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values.<br><br>Qualifications<br><br>QUALIFICATIONS/REQUIREMENTS<br><br>Knowledge And Experience<br><br>2 – 4 years of relevant experience.<br><br>Education and Certifications<br><br>Bachelor’s degree in business, Quality Management, or relevant field is required.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br><br><br><br>People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.<br><br><br><br>Job Description<br><br>Quality Assurance & Performance<br><br>Lead hotel-wide quality initiatives, ensuring alignment with brand, company, regulatory, and operational standards. Provide leadership with real-time and periodic updates on hotel performance, guest satisfaction, quality trends, incidents, and key improvement priorities. Lead weekly quality reviews focused on guest feedback, defect trends, business standards, recurring issues, and corrective actions. Conduct regular quality audits and compliance assessments to identify gaps, risks, and opportunities for improvement. Facilitate structured problem-solving and root cause analysis to address quality issues and prevent recurrence. Monitor corrective and preventive actions, ensuring timely implementation and sustainable resolution. Engage with operational teams and guests to identify service gaps, understand root causes, and drive practical improvements. Promote a strong culture of quality, accountability, guest focus, and continuous improvement across the organization. Learning & Development<br><br>Identify training and competency needs based on quality findings, operational performance, guest feedback, audits, and business objectives. Design and deliver targeted learning programs focused on service excellence, quality standards, compliance, brand values, SOPs, and operational performance. Develop training materials, assessments, competency checklists, presentations, and learning resources. Coordinate onboarding, induction, refresher, and corrective training programs based on business and performance requirements. Partner with department leaders and HR to address performance gaps, strengthen employee capabilities, and support recognition and development initiatives. Evaluate training effectiveness through assessments, observations, KPIs, and post-training performance reviews. LMS & Training Compliance<br><br>Manage LMS learning paths, assignments, notifications, and completion requirements to maximize engagement and compliance. Maintain and continuously update the training content calendar to ensure learning materials remain relevant, accurate, and compliant. Establish completion timelines for mandatory, regulatory, and compliance training and follow up on outstanding requirements. Monitor training completion, competency, certification, and compliance across departments. Maintain accurate learning records and provide regular dashboards and reports to leadership and key stakeholders. Quality, Competency & Continuous Improvement<br><br>Connect quality and operational performance data with targeted learning and development solutions. Develop competency frameworks, role-specific competency matrices, and assessment tools for key positions. Ensure learning interventions address identified competency gaps and underlying root causes. Work with managers to establish development and improvement plans for employees not meeting required quality or competency standards. Support process improvement initiatives by translating quality findings, lessons learned, and operational challenges into effective learning solutions. Promote Quality by Design, knowledge sharing, and continuous learning across the organization. Data, Reporting & Insights<br><br>Develop and monitor KPIs covering quality, guest satisfaction, training, competency, compliance, and operational performance. Analyze quality and learning data to identify trends, recurring issues, performance gaps, and improvement opportunities. Prepare monthly and quarterly management reports, dashboards, and performance summaries covering audits, compliance, training effectiveness, competency, non-conformities, and improvement initiatives. Provide data-driven recommendations to leadership to support decision-making and improve overall business performance. Maintain accurate quality and learning documentation, records, and evidence of compliance. <br><br>Qualifications<br><br>1–3 years of experience in Quality, Learning & Development, Training, Compliance, or a combined Quality/L&D role. Experience with quality management systems, audits, SOPs, risk management, and continuous improvement. Experience in developing and delivering training programs and competency assessments. Strong analytical, reporting, presentation, and facilitation skills. Proficiency in Microsoft Office, particularly Excel and Power Point. <br><br>Additional Information<br><br>Why Join Radisson Hotel Group?<br><br>Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. <br><br>Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. <br><br>Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.<br><br>Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. <br><br>Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! <br><br>Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide<br><br>Guaranteed minimum of 30% off for your Friends & Family<br><br>Exclusive Discounts on Breakfast, Food & Beverage, Spa and more<br><br>Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. <br><br>Apply now and let’s make every moment matter. <br><br>We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.