Ticket Agent Jobs - Riyadh Saudi

<p>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li><li>Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Customer Service and Reservations Representative position offers an exciting opportunity to be part of a dynamic team in the field of market research. This role will play a vital part in enhancing customer experiences and ensuring their satisfaction with our services. We are looking for a motivated and enthusiastic individual to contribute to our team and assist in achieving the company's goals by providing exceptional support to customers.</p><p>You will have the opportunity to develop your skills in a supportive work environment, where we believe in the importance of continuous training and learning. We are committed to building a strong team culture that fosters collaboration and innovation. Through this position, you will have the chance to interact with a diverse group of customers, which will help you expand your network and develop both personal and professional skills.</p><p>We believe that every employee can make a difference, so we strive to provide opportunities for growth and advancement in your career path. We are looking for someone with a passion for customer service and a desire to learn and grow.</p><p><b>Responsibilities:</b></p><ol><li>Provide comprehensive support to customers via phone and email, ensuring their needs are met and issues are resolved efficiently.</li><li>Manage and organize reservations, including confirming and modifying bookings to ensure a seamless experience for customers.</li><li>Provide accurate information about company services, assisting customers in making informed decisions.</li><li>Collaborate with multiple internal teams to ensure a comprehensive and effective service for customers.</li><li>Document customer inquiries and feedback in the system, helping to improve processes and enhance customer satisfaction.</li><li>Offer suggestions for improving operations and services based on customer feedback and experiences.</li><li>Train new employees on customer service techniques and best practices, contributing to team efficiency.</li><li>Analyze customer data to identify trends and opportunities for service improvement and increased customer satisfaction.</li><li>Work towards achieving monthly and quarterly goals related to customer satisfaction and retention, contributing to the company's growth.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Effective communication skills with customers to ensure a positive experience.</li><li>Ability to manage time efficiently while handling multiple tasks simultaneously.</li><li>Problem-solving skills to analyze situations and provide appropriate solutions.</li><li>Proficiency in using customer relationship management (CRM) software to streamline operations.</li><li>Ability to work under pressure while maintaining a high level of professionalism.</li><li>Strong organizational skills for managing reservations and scheduling effectively.</li><li>Willingness to learn and adapt to changes in the work environment.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br> Jobs for Humanity is partnering with Company to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. <br> Company Name: Company<br> <br>Job Description<br>Drive lead conversion by setting appointments, qualifying prospects, and coordinating follow-up to maximize booked meetings and improve conversion rates. Key Performance Indicators: • Book qualified appointments daily • Increase lead-to-appointment conversion rate • Improve show-up and reschedule rates • Maintain accurate CRM lead tracking • Achieve weekly outreach and call targets Qualifications: • Proven appointment setting or sales development experience • Experience with lead qualification and sales scripts • Working knowledge of CRM systems (e.g., Salesforce) • Ability to hit targets in outbound calling environments • Strong communication and persuasion skills Required Skills: CRM (Salesforce, HubSpot), Dialer and call tracking tools, Lead lists and data hygiene, Email/sequence tools (Salesloft), Analytics for conversion metrics, Persuasive communication, Active listening, Resilience and persistence, Time management, Coaching mindset and accountability<br>Qualifications<br> Required Qualifications <ul> <li>Proven appointment setting or sales development experience</li><li>Experience with lead qualification and sales scripts</li><li>Working knowledge of CRM systems (e.g., Salesforce)</li><li>Ability to hit targets in outbound calling environments</li><li>Strong communication and persuasion skills</li><li>CRM proficiency (Salesforce, HubSpot)</li><li>Experience with dialer and call tracking tools</li><li>Skilled use of email/sequence tools (e.g., Salesloft)</li><li>Ability to use conversion analytics to optimize performance</li><li>Demonstrated persuasive communication, active listening, and resilience</li><li>Strong time management and accountability in a target-driven environment</li><li>Coaching mindset to continuously improve processes and outreach</li> </ul> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Handle restaurant reservations through phone, email, and designated reservation systems in a professional and timely manner. Respond to guest enquiries and provide accurate information about dining venues, menus, operating hours, promotions, and available experiences. Manage new reservations, amendments, cancellations, and special requests accurately and efficiently. Maintain accurate reservation records, guest profiles, preferences, and relevant notes to support personalized service. Communicate clearly with guests and confirm reservation details to ensure a smooth dining experience. Coordinate closely with restaurant and F&amp;B teams regarding reservations, special occasions, guest preferences, and operational requirements. Handle guest requests, enquiries, and concerns professionally, ensuring appropriate follow-up when required. Support effective table and reservation management to maximize restaurant occupancy and revenue opportunities. Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences. Maintain clear and professional communication across all guest interactions, reflecting SLS service standards. Ensure guest information and reservation details are handled accurately and confidentially. Stay updated on restaurant concepts, menus, promotions, special events, and relevant hotel experiences. Follow departmental procedures, service standards, and reservation policies at all times. Support the wider F&amp;B team with reservation-related tasks and operational requirements when needed.</p><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred. Minimum 1 2 years of experience in Reservations, Guest Relations, Front Office, F&amp;B Operations, or a similar guest-facing role. Good command of spoken and written English is required. Strong customer service, communication, and interpersonal skills with a warm and professional approach. Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage. Strong organizational skills with attention to detail and accuracy when managing reservations and guest information. Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment. Professional and guest-focused, with a genuine interest in creating seamless dining experiences. Previous experience within a luxury or lifestyle hospitality environment is an advantage.</p>

<p>The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization through accurate system handling, and delivers a high level of professionalism aligned with the resort s luxury hospitality standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma required; diploma or degree in Hospitality Management or related field preferred.</li><li>1 3 years of experience in reservations, front office, or customer service within hospitality.</li><li>Familiarity with Property Management Systems (PMS) and reservation platforms.</li><li>Basic understanding of hotel operations, room inventory, and rate structures.</li><li>Fluency in English required; additional languages are an advantage.</li></ul>

<p><br></p><p><b>JOB OVERVIEW</b></p><p>The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to translate FAENA s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.</p><p><b><br></b></p><p><b>DUTIES AND RESPONSIBILITIES</b></p><ul><li>Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.</li><li>Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.</li><li>Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA s luxury positioning and brand voice.</li><li>Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li><li>Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.</li><li>Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li><li>Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li><li>Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li><li>Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests.</li><li>Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li><li>Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li><li>Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li><li>Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li><li>Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li><li>Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy.</li><li>Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hospitality Management, Business, or related field preferred.</li><li>Minimum 4-6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1-2 years in a supervisory or managerial capacity.</li><li>Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms.</li><li>Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li><li>Pre-opening experience within a luxury resort or lifestyle brand is an advantage.</li><li>Fluency in English required; additional languages are a strong advantage.</li></ul>

<p>At SLS The Red Sea , every memorable dining experience begins before the guest arrives at the table. As an F&amp;B Reservations Agent , you will be the first point of connection for guests planning their dining experience handling reservations with accuracy, warmth, and the distinctive personality of SLS. From recommending the right venue and responding to guest enquiries to managing bookings and capturing individual preferences, you will work closely with our F&amp;B teams to ensure every reservation is thoughtfully coordinated and every guest arrives feeling expected and welcomed.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred.</li><li>Minimum 1 2 years of experience in Reservations, Guest Relations, Front Office, F&amp;B Operations, or a similar guest-facing role.</li><li>Good command of spoken and written English is required.</li><li>Strong customer service, communication, and interpersonal skills with a warm and professional approach.</li><li>Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage.</li><li>Strong organizational skills with attention to detail and accuracy when managing reservations and guest information.</li><li>Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment.</li><li>Professional and guest-focused, with a genuine interest in creating seamless dining experiences.</li><li>Previous experience within a luxury or lifestyle hospitality environment is an advantage.</li></ul>

<p>The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to translate FAENA s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.</p><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.</li><li>Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.</li><li>Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA s luxury positioning and brand voice.</li><li>Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li><li>Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.</li><li>Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li><li>Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li><li>Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li><li>Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests.</li><li>Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li><li>Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li><li>Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li><li>Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li><li>Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li><li>Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy.</li><li>Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>QUALIFICATIONS DESIRED</strong></p><ul><li>Bachelor s degree in Hospitality Management, Business, or related field preferred.</li><li>Minimum 4 6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1 2 years in a supervisory or managerial capacity.</li><li>Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms.</li><li>Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li><li>Pre-opening experience within a luxury resort or lifestyle brand is an advantage.</li><li>Fluency in English required; additional languages are a strong advantage.</li></ul><p><strong>SKILLS</strong></p><ul><li>Inspirational leadership with the ability to coach, motivate, and hold a team accountable to luxury service standards.</li><li>Strong commercial acumen with an analytical, revenue-driven mindset.</li><li>Exceptional communication, negotiation, and interpersonal skills across all levels of the organisation.</li><li>Meticulous attention to detail and accuracy in data and financial handling.</li><li>Composed, solutions-oriented approach to problem-solving under pressure.</li><li>Strong organisational and time-management abilities, able to balance strategic and operational priorities.</li><li>Collaborative team player who partners effectively across Front Office, Revenue, Sales, and Marketing.</li><li>Proficiency in reservations technology, Microsoft Office, and reporting tools.</li><li>A refined, guest-centric sensibility that embodies the artistry, warmth, and sophistication of the FAENA Culture.</li><li>Sound judgment and discretion when handling VIP, celebrity, or high-profile guest arrangements.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Welcome to <strong>SLS The Red Sea</strong>, where bold creativity and unapologetic luxury come to life.</p><br><p>Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.</p><br><p>The resort features 150 impeccably designed keys, five dynamic Food &amp; Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.</p><br><p>More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.</p><br><br>Job Description<br><br><p>At <strong>SLS The Red Sea</strong>, every memorable dining experience begins before the guest arrives at the table. As an <strong>F&amp;B Reservations Agent</strong>, you will be the first point of connection for guests planning their dining experience — handling reservations with accuracy, warmth, and the distinctive personality of SLS.</p><br><p>From recommending the right venue and responding to guest enquiries to managing bookings and capturing individual preferences, you will work closely with our F&amp;B teams to ensure every reservation is thoughtfully coordinated and every guest arrives feeling expected and welcomed.</p><br><p>Key Responsibilities</p><br><ul><li>Handle restaurant reservations through phone, email, and designated reservation systems in a professional and timely manner.</li><li>Respond to guest enquiries and provide accurate information about dining venues, menus, operating hours, promotions, and available experiences.</li><li>Manage new reservations, amendments, cancellations, and special requests accurately and efficiently.</li><li>Maintain accurate reservation records, guest profiles, preferences, and relevant notes to support personalized service.</li><li>Communicate clearly with guests and confirm reservation details to ensure a smooth dining experience.</li><li>Coordinate closely with restaurant and F&amp;B teams regarding reservations, special occasions, guest preferences, and operational requirements.</li><li>Handle guest requests, enquiries, and concerns professionally, ensuring appropriate follow-up when required.</li><li>Support effective table and reservation management to maximize restaurant occupancy and revenue opportunities.</li><li>Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences.</li><li>Maintain clear and professional communication across all guest interactions, reflecting SLS service standards.</li><li>Ensure guest information and reservation details are handled accurately and confidentially.</li><li>Stay updated on restaurant concepts, menus, promotions, special events, and relevant hotel experiences.</li><li>Follow departmental procedures, service standards, and reservation policies at all times.</li><li>Support the wider F&amp;B team with reservation-related tasks and operational requirements when needed.</li></ul><br>Qualifications<br><br><ul><li>High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred.</li><li>Minimum 1–2 years of experience in Reservations, Guest Relations, Front Office, F&amp;B Operations, or a similar guest-facing role.</li><li>Good command of spoken and written English is required.</li><li>Strong customer service, communication, and interpersonal skills with a warm and professional approach.</li><li>Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage.</li><li>Strong organizational skills with attention to detail and accuracy when managing reservations and guest information.</li><li>Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment.</li><li>Professional and guest-focused, with a genuine interest in creating seamless dining experiences.</li><li>Previous experience within a luxury or lifestyle hospitality environment is an advantage.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h3 >About Faena The Red Sea</h3> <p >Faena is recognized for its integration of art, culture, and community, drawing from soulful traditions and imaginative design. The brand focuses on authentic hospitality and transformative guest experiences. Expanding into the Kingdom of Saudi Arabia, Faena The Red Sea aims to establish a new destination characterized by its visionary approach and exceptional execution, creating environments that emphasize beauty, wonder, and connection.</p> <h3 >Role Summary: Reservations Manager (Saudi National Only)</h3> <p >Faena The Red Sea is seeking a <strong >Reservations Manager</strong> who is a <strong >Saudi National</strong> to lead its Reservations department. This full-time role is central to establishing the initial guest impression, ensuring warmth, artistry, and precision in every interaction. The Reservations Manager is responsible for the strategic and operational oversight of the reservations function, focusing on revenue performance and ensuring the booking process aligns with the Faena brand's standards of sophistication, exclusivity, and emotive storytelling. The position involves close collaboration with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to deliver personalized booking experiences from inquiry to arrival.</p> <h3 >Key Responsibilities</h3> <ul > <li >Champion and maintain a culture of warmth, precision, and pride within the reservations function, consistent with the Faena brand.</li> <li >Oversee daily reservations operations across all channels (phone, email, OTAs, GDS, direct website), ensuring accuracy, efficiency, and an exceptional guest experience.</li> <li >Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with Faena’s luxury positioning and brand voice.</li> <li >Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li> <li >Analyze booking pace, pickup, denials, and cancellation trends; recommend action plans to maximize occupancy and RevPAR.</li> <li >Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li> <li >Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li> <li >Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li> <li >Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfillment of special requests.</li> <li >Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li> <li >Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li> <li >Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li> <li >Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li> <li >Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li> <li >Manage overbooking strategy and inventory control in coordination with Revenue Management, minimizing risk while optimizing occupancy.</li> <li >Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the Faena offering.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.</li> <li >Minimum of 4–6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1–2 years in a supervisory or managerial capacity.</li> <li >Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), Global Distribution Systems (GDS), and channel management platforms.</li> <li >Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li> <li >Pre-opening experience within a luxury resort or lifestyle brand is considered an advantage.</li> </ul> <h3 >Required Skills</h3> <ul > <li >Inspirational leadership with the ability to coach, motivate, and hold a team accountable to luxury service standards.</li> <li >Strong commercial acumen with an analytical, revenue-driven mindset.</li> <li >Exceptional communication, negotiation, and interpersonal skills across all levels of the organization.</li> <li >Meticulous attention to detail and accuracy in data and financial handling.</li> <li >Composed, solutions-oriented approach to problem-solving under pressure.</li> <li >Strong organizational and time-management abilities, able to balance strategic and operational priorities.</li> <li >Collaborative team player who partners effectively across Front Office, Revenue, Sales, and Marketing.</li> <li >Proficiency in reservations technology, Microsoft Office, and reporting tools.</li> <li >A refined, guest-centric sensibility that embodies the artistry, warmth, and sophistication of the Faena Culture.</li> <li >Sound judgment and discretion when handling VIP, celebrity, or high-profile guest arrangements.</li> </ul> <h3 >Work Environment</h3> <p >This role is based in Saudi Arabia, contributing to the establishment of Faena The Red Sea. The Reservations Manager will operate within a dynamic luxury hospitality environment, working collaboratively with various departments to uphold brand standards and deliver exceptional guest experiences.</p>

<h3 >About the Role</h3> <p >The Ritz-Carlton is seeking an <strong >Assistant Reservations Manager</strong> to support the management of reservations sales opportunities. This full-time role involves training and assigning work to Reservations Sales staff, with a focus on maximizing revenue and ensuring customer loyalty through service excellence. The Assistant Reservations Manager will contribute to growing the company's share of accounts by providing exceptional service.</p> <h3 >Key Responsibilities</h3> <ul > <li >Identify new reservations sales business to achieve personal and property revenue goals.</li> <li >Understand market conditions, including competitors, economic trends, and supply/demand, to position the property effectively.</li> <li >Close business opportunities based on market conditions and property needs.</li> <li >Monitor same-day selling procedures to maximize room revenue and manage occupancy.</li> <li >Respond to incoming reservations sales opportunities and negotiate contracts.</li> <li >Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.</li> <li >Assist with monitoring the accuracy of reservation sales orders within tracking systems.</li> <li >Track no-show reservations and process charges.</li> <li >Manage wait lists and prioritize contacts.</li> <li >Prepare work and maintenance orders.</li> </ul> <h3 >Customer Service and Brand Standards</h3> <ul > <li >Support the company’s service and relationship strategy to drive customer loyalty and satisfaction.</li> <li >Execute and support the company’s customer service standards and the property’s brand standards.</li> <li >Provide excellent customer service consistent with daily service basics.</li> <li >Serve customers by understanding their needs and recommending appropriate features and services.</li> <li >Handle guest complaints and disputes following established procedures.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates should possess <strong >2-5 years of experience</strong> in a relevant field. The role requires an understanding of market dynamics and strong negotiation skills to close business opportunities effectively.</p> <h3 >Company Culture and Values</h3> <p >At The Ritz-Carlton, employees are expected to uphold the "Gold Standards," which guide daily operations and service delivery. These standards include the Employee Promise, Credo, and Service Values, which are foundational to the brand's reputation in luxury hospitality. The Ritz-Carlton is part of Marriott International, which is committed to being an equal opportunity employer and fostering an inclusive environment where diverse backgrounds are valued.</p>

<h3 >About Accor</h3> <p >Accor is a global hospitality group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company focuses on creating positive and memorable experiences for customers, colleagues, and the planet, embodying a vision of responsible hospitality.</p> <h3 >Role Overview</h3> <p >Accor is seeking a <strong >Reservations Manager (Saudi National)</strong> to join its team in Makkah. This full-time role is responsible for the efficient operation of the reservations function, ensuring high standards of customer service, and contributing to the hotel's commercial objectives. The position requires 5-10 years of relevant experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage the daily operations of the Reservations Department.</li> <li >Lead, supervise, train, and develop Reservations Team Members.</li> <li >Monitor room inventory, occupancy levels, and booking trends to maximize revenue.</li> <li >Develop and implement strategies to increase occupancy and room revenue.</li> <li >Prepare occupancy forecasts, revenue reports, and performance analyses for management.</li> <li >Manage room allocations, rate structures, allotments, and availability across all distribution channels.</li> <li >Coordinate group reservations and special accommodation requests.</li> <li >Identify and manage overbooking risks, implementing appropriate solutions.</li> <li >Collaborate with Front Office, Sales, Revenue, Food &amp; Beverage, and other operational departments.</li> <li >Ensure all reservations inquiries are handled professionally and meet established service standards.</li> <li >Maintain accurate records and reporting related to reservations performance, travel agencies, and corporate accounts.</li> <li >Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.</li> <li >Participate in budgeting processes and departmental planning activities.</li> <li >Ensure compliance with company policies, health and safety requirements, and service standards.</li> </ul> <h3 >Qualifications and Experience</h3> <ul > <li >A Saudi National.</li> <li >5-10 years of experience in reservations management within the hospitality sector.</li> <li >Demonstrated ability to lead and develop a team.</li> <li >Strong understanding of revenue management principles and distribution channels.</li> <li >Proficiency in preparing forecasts, reports, and performance analyses.</li> <li >Excellent customer service and communication skills.</li> <li >Ability to work collaboratively with various hotel departments.</li> </ul> <h3 >Work Environment</h3> <p >This is a full-time position based in Makkah, Saudi Arabia. The role involves working within a dynamic hotel environment as part of the Accor network.</p> <h3 >Application Process</h3> <p >Interested candidates are invited to apply for this role to contribute to the hotel's operational and commercial success.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>The FAENA Movement</strong> is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>As we continue our expansion into the Kingdom of Saudi Arabia, <strong>FAENA The Red Sea</strong> will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><br><br>Job Description<br><br><p><strong>JOB OVERVIEW</strong></p><br><p>The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest’s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales &amp; Marketing, and Guest Experience teams to translate FAENA’s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.</p><br><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><br><ul><li>Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.</li><li>Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.</li><li>Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA’s luxury positioning and brand voice.</li><li>Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.</li><li>Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.</li><li>Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed.</li><li>Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue.</li><li>Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times.</li><li>Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests.</li><li>Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach.</li><li>Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations.</li><li>Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership.</li><li>Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities.</li><li>Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey.</li><li>Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy.</li><li>Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.</li></ul><br>Qualifications<br><br><p><strong>QUALIFICATIONS DESIRED</strong></p><br><ul><li>Bachelor’s degree in Hospitality Management, Business, or related field preferred.</li><li>Minimum 4–6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1–2 years in a supervisory or managerial capacity.</li><li>Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms.</li><li>Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy.</li><li>Pre-opening experience within a luxury resort or lifestyle brand is an advantage.</li><li>Fluency in English required; additional languages are a strong advantage.</li></ul><br>Additional Information<br><br><p><strong>SKILLS</strong></p><br><ul><li>Inspirational leadership with the ability to coach, motivate, and hold a team accountable to luxury service standards.</li><li>Strong commercial acumen with an analytical, revenue-driven mindset.</li><li>Exceptional communication, negotiation, and interpersonal skills across all levels of the organisation.</li><li>Meticulous attention to detail and accuracy in data and financial handling.</li><li>Composed, solutions-oriented approach to problem-solving under pressure.</li><li>Strong organisational and time-management abilities, able to balance strategic and operational priorities.</li><li>Collaborative team player who partners effectively across Front Office, Revenue, Sales, and Marketing.</li><li>Proficiency in reservations technology, Microsoft Office, and reporting tools.</li><li>A refined, guest-centric sensibility that embodies the artistry, warmth, and sophistication of the FAENA Culture.</li><li>Sound judgment and discretion when handling VIP, celebrity, or high-profile guest arrangements.</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Saudi Arabia </div> </div> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA with efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization through accurate system handling, and delivers a high level of professionalism aligned with the resort s luxury hospitality standards.</p><p>DUTIES AND RESPONSIBILITIES</p><ul><li>Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.</li><li>Process room bookings, modifications, cancellations, and special requests accurately within the system.</li><li>Ensure all reservations are entered correctly with complete guest information and rate details.</li><li>Provide detailed information about room types, rates, packages, and resort services to potential guests.</li><li>Maximize revenue opportunities through upselling room categories and promoting special offers.</li><li>Maintain accurate availability and booking records in the Property Management System (PMS).</li><li>Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.</li><li>Handle guest requests and ensure special arrangements are communicated and fulfilled.</li><li>Monitor reservation channels to ensure consistency and accuracy of information across platforms.</li><li>Respond to guest inquiries and resolve booking-related issues efficiently and professionally.</li><li>Maintain strong knowledge of resort offerings, promotions, and local information.</li><li>Ensure compliance with brand standards, policies, and data privacy regulations.</li><li>Support overbooking control and manage inventory allocation as directed by management.</li></ul><p>QUALIFICATIONS DESIRED</p><ul><li>High school diploma required; diploma or degree in Hospitality Management or related field preferred.</li><li>1 3 years of experience in reservations, front office, or customer service within hospitality.</li><li>Familiarity with Property Management Systems (PMS) and reservation platforms.</li><li>Basic understanding of hotel operations, room inventory, and rate structures.</li><li>Fluency in English required; additional languages are an advantage.</li></ul><p>Additional Information</p><p>SKILLS</p><ul><li>Strong communication and customer service skills.</li><li>Excellent attention to detail and accuracy in data entry.</li><li>Ability to handle multiple requests in a fast-paced environment.</li><li>Strong organizational and time-management abilities.</li><li>Sales-oriented mindset with ability to upsell and maximize revenue opportunities.</li><li>Problem-solving skills with a calm and professional approach.</li><li>Teamwork and coordination skills across Front Office, Revenue, and Sales teams.</li><li>Proficiency in basic computer systems and reservation software.</li><li>Strong interpersonal skills with a guest-focused attitude.</li><li>Ability to follow procedures and maintain consistency in service standards.</li><li>High level of professionalism aligned with luxury hospitality service expectations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma required; diploma or degree in Hospitality Management or related field preferred.</li><li>1 3 years of experience in reservations, front office, or customer service within hospitality.</li><li>Familiarity with Property Management Systems (PMS) and reservation platforms.</li><li>Basic understanding of hotel operations, room inventory, and rate structures.</li><li>Fluency in English required; additional languages are an advantage.</li></ul><p>SKILLS</p><ul><li>Strong communication and customer service skills.</li><li>Excellent attention to detail and accuracy in data entry.</li><li>Ability to handle multiple requests in a fast-paced environment.</li><li>Strong organizational and time-management abilities.</li><li>Sales-oriented mindset with ability to upsell and maximize revenue opportunities.</li><li>Problem-solving skills with a calm and professional approach.</li><li>Teamwork and coordination skills across Front Office, Revenue, and Sales teams.</li><li>Proficiency in basic computer systems and reservation software.</li><li>Strong interpersonal skills with a guest-focused attitude.</li><li>Ability to follow procedures and maintain consistency in service standards.</li><li>High level of professionalism aligned with luxury hospitality service expectations.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:<br><br>• Process and confirm guest room reservations made by clients on the phone, letter or fax<br>• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations<br>• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.<br>• Show complete product knowledge, understand rate structure and apply rate management<br>• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor<br>• Promote and maintain good public relations and endeavors to maximize business<br>• Maintain an accurate room status at all times<br>• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails<br>• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business Conduct training to existing and new agents in the team to maintain and improve reservation selling skills Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings Track calls using standard call conversion sheets and report results daily, weekly and monthly Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li><li>Minimum 3 years experience in Hotel or Resort. Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul>

<h3 >About FAENA and The Red Sea Expansion</h3> <p >FAENA is a global movement recognized for its integration of art, culture, and community. Rooted in soulful traditions and elevated by imaginative design, FAENA's culture emphasizes authentic hospitality and transformative experiences. The company is currently expanding into the Kingdom of Saudi Arabia with <strong >FAENA The Red Sea</strong>, marking a significant new chapter. This expansion aims to shape a world of beauty and connection, inviting individuals driven by creativity and excellence to contribute to its realization.</p> <h3 >The Role of Reservations Agent</h3> <p >The Reservations Agent is a full-time position based in Saudi Arabia, responsible for managing all room reservation inquiries and bookings for FAENA. This role requires 0-1 years of experience and is crucial for ensuring efficient, accurate, and professional customer service. The agent will facilitate seamless booking experiences across various channels and support revenue optimization while upholding the resort’s luxury hospitality standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.</li> <li >Process room bookings, modifications, cancellations, and special requests accurately within the system.</li> <li >Ensure all reservations are entered correctly with complete guest information and rate details.</li> <li >Provide detailed information about room types, rates, packages, and resort services to potential guests.</li> <li >Maximize revenue opportunities through upselling room categories and promoting special offers.</li> <li >Maintain accurate availability and booking records in the Property Management System (PMS).</li> <li >Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.</li> <li >Handle guest requests and ensure special arrangements are communicated and fulfilled.</li> <li >Monitor reservation channels to ensure consistency and accuracy of information across platforms.</li> <li >Respond to guest inquiries and resolve booking-related issues efficiently and professionally.</li> <li >Maintain strong knowledge of resort offerings, promotions, and local information.</li> <li >Ensure compliance with brand standards, policies, and data privacy regulations.</li> <li >Support overbooking control and manage inventory allocation as directed by management.</li> </ul> <h3 >Required Experience and Attributes</h3> <ul > <li >0-1 years of experience in a reservations or customer service role, preferably within the hospitality sector.</li> <li >Demonstrated ability to provide exceptional customer service with a high degree of professionalism.</li> <li >Strong attention to detail and accuracy in data entry and record keeping.</li> <li >Effective communication skills for interacting with guests and internal departments.</li> <li >Ability to manage multiple inquiries and tasks efficiently in a fast-paced environment.</li> </ul> <h3 >Work Environment and Standards</h3> <p >The Reservations Agent operates within FAENA's luxury hospitality environment, contributing directly to guest satisfaction and revenue goals. The role demands adherence to FAENA's brand standards, operational policies, and data privacy regulations. Collaboration with Front Office and Housekeeping teams is essential to ensure a seamless guest journey from booking to arrival.</p> <h3 >Join FAENA</h3> <p >If you possess the required experience and dedication to service excellence, we invite you to apply for this role and contribute to the FAENA experience in Saudi Arabia.</p>

<h3 >About Jumeirah and The Red Sea</h3> <p >Jumeirah is seeking a <strong >Reservations Assistant Manager</strong> to join the team at <strong >Jumeirah The Red Sea</strong> in Saudi Arabia. This is a full-time position for a Saudi National talent, requiring 2-5 years of relevant experience.</p> <h3 >Role Overview</h3> <p >The Reservations Assistant Manager is responsible for ensuring the reservations department operates efficiently and effectively, aligning with established KPI objectives. This role involves collaboration with various hotel departments to optimize revenue and guest experience.</p> <h3 >Key Responsibilities</h3> <ul > <li >Ensure the delivery of internal and external service, quality, and commercial performance in line with Reservations KPI objectives.</li> <li >Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.</li> <li >Supervise and ensure the completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.</li> <li >Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.</li> <li >Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.</li> <li >Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.</li> </ul> <h3 >Required Experience</h3> <ul > <li >Candidates should possess 2-5 years of experience in a similar reservations role, preferably within the hospitality sector.</li> </ul> <h3 >Work Type</h3> <ul > <li >This is a full-time position.</li> </ul> <h3 >Application Process</h3> <p >Interested Saudi National candidates are encouraged to apply for this role at Jumeirah The Red Sea.</p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>