Ticket Agent Jobs - Tabuk Saudi

<h3>About the Role</h3><p>Alia National Services Company is looking for a <strong>Travel Ticket Clerk</strong> to join its team in Tabuk. The person in this position is responsible for providing integrated travel services to customers, including booking flight tickets, hotels, and organizing trips. This role is full-time and requires 0 to 1 year of experience.</p><h3>Main Tasks and Responsibilities</h3><ul><li>Marketing travel ticket offers and trips for various means of transport, selling and organizing them.</li><li>Arranging travel bookings and land, air, or sea trips on behalf of clients, in coordination with travel agencies and tour operators.</li><li>Responding to customer inquiries related to ticket bookings, taking into account tours, transportation, and requested destinations.</li><li>Managing and maintaining relationships with suppliers and key clients, implementing effective solutions, and providing high-standard service.</li><li>Following policies and procedures to ensure compliance with relevant rules and regulations.</li></ul><h3>Required Qualifications and Experience</h3><ul><li><strong>0 to 1 year</strong> of experience in a relevant field.</li><li>Ability to work with travel and hotel booking systems.</li><li>Excellent communication skills for customer service and coordination with suppliers.</li></ul><h3>Skills and Competencies</h3><ul><li>Strong organizational and administrative skills.</li><li>Ability to build and maintain professional relationships.</li><li>Commitment to internal and external policies and procedures.</li><li>Ability to solve problems and provide effective solutions.</li></ul><h3>Work Environment</h3><p>The workplace is located in <strong>Tabuk</strong>, Saudi Arabia. The position is full-time and requires presence in the office to provide services to customers and manage bookings directly.</p><h3>How to Apply</h3><p>We invite those who are interested and meet the above requirements to submit their applications for this opportunity at Alia National Services Company.</p>

<strong>Job Overview<br><br></strong>The Hostess is responsible for creating a warm and welcoming first impression for guests by providing professional, courteous, and personalized service. She greets and escorts guests, manages restaurant reservations and seating arrangements, maintains guest flow, and ensures that every guest experience reflects the luxury service standards of InterContinental Hotels &amp; Resorts and IHG.<br><br>Duties and Responsibilities<br><br><ul><li>Welcome and greet all guests warmly and professionally upon arrival, using the restaurant name and guest names whenever possible.</li><li>Ensure the restaurant entrance, hostess station, tables, and surrounding areas are clean, organized, and ready before opening.</li><li>Ask guests whether they have reservations and verify booking details in the reservation system or reservation book.</li><li>Handle restaurant reservations, including telephone bookings, walk-ins, special requests, and guest dining preferences.</li><li>Escort guests to their assigned or preferred tables and present menus in accordance with restaurant service standards.</li><li>Manage guest seating arrangements and coordinate table allocation with the restaurant service team to ensure smooth operations.</li><li>Provide accurate waiting times and manage guest flow during busy periods.</li><li>Maintain detailed knowledge of the restaurant menu, beverages, daily specials, promotions, and hotel facilities.</li><li>Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring appropriate follow-up and service recovery.</li><li>Recognize VIP guests, repeat guests, and special occasions, ensuring personalized service and attention to detail.</li><li>Coordinate with the Restaurant Manager, service team, and Culinary team to communicate guest preferences, dietary requirements, and special requests.</li><li>Maintain the cleanliness and proper presentation of menus, beverage lists, reservation materials, and the hostess station.</li><li>Assist with food and beverage service when required to support smooth restaurant operations.</li><li>Maintain accurate guest reservation records and update relevant guest information in the designated system.</li><li>Promote restaurant offerings and special promotions where appropriate to enhance the guest experience and support revenue generation.</li><li>Maintain professional grooming, personal hygiene, and uniform standards in accordance with IHG policies.</li><li>Attend departmental briefings, meetings, and training sessions as required.</li><li>Follow all hotel policies, procedures, brand standards, and applicable food safety and hygiene requirements.</li><li>Demonstrate awareness of occupational health and safety procedures, fire and emergency protocols, and security requirements.</li><li>Perform any other reasonable duties assigned by the Restaurant Manager or Food &amp; Beverage Management.<br><br></li></ul><strong>Qualifications And Experience<br><br></strong><ul><li>Previous experience in a similar position within a hotel or luxury restaurant is preferred.</li><li>Diploma or certificate in Hospitality Management or a related field is an advantage.</li><li>Good communication and interpersonal skills.</li><li>Good command of English; additional languages are an advantage.</li><li>Knowledge of restaurant reservation systems and basic computer applications.</li><li>Strong guest service, organizational, and problem-solving skills.</li><li>Ability to work under pressure and maintain a professional attitude.<br><br></li></ul>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h3 >About IHG Hotels &amp; Resorts and InterContinental The Red Sea Resort</h3> <p >IHG Hotels &amp; Resorts is a global hospitality company. The InterContinental Hotels &amp; Resorts brand, established in 1946, is known for luxury travel and cultural discovery. This role is based at the InterContinental The Red Sea Resort, a luxury destination located in Umluj, Tabuk, within an archipelago of over 90 pristine islands. The resort features 210 sea-facing rooms with direct beach access, seven gastronomic experiences, extensive recreational facilities, a spa, a health club, and curated event spaces.</p> <h3 >The Role of Room Allocation Coordinator</h3> <p >As a <strong >Room Allocation Coordinator</strong>, you will play a key role in ensuring the smooth operation of the Front Office by effectively planning, coordinating, and managing guest room allocations. This is a full-time position suitable for candidates with 0-1 years of experience, focusing on meticulous attention to detail and proactive problem-solving in a dynamic hotel environment.</p> <h3 >Key Responsibilities</h3> <ul > <li >Manage the initial allocation of rooms for arriving guests based on reservation details, room categories, guest preferences, and operational requirements.</li> <li >Review and adjust room allocations throughout the day according to changing guest needs, room readiness, and operational constraints.</li> <li >Ensure guest preferences, special requests, and profile information are carefully considered during the room allocation process.</li> <li >Prioritize room allocations for VIPs, repeat guests, special occasions, and guests with specific requirements.</li> <li >Monitor room availability, room status, and inventory to ensure the most effective use of available rooms.</li> <li >Coordinate closely with Front Office, Housekeeping, Reservations, Guest Relations, and Engineering regarding room readiness and allocation requirements.</li> <li >Proactively identify potential room allocation challenges and support the team in resolving them before guest arrival.</li> <li >Manage room allocation changes arising from early arrivals, late departures, room moves, extensions, upgrades, out-of-order rooms, and other operational requirements.</li> <li >Maintain accurate and up-to-date room allocation information within the Property Management System.</li> <li >Ensure all room changes and allocations are communicated clearly to relevant departments.</li> <li >Support smooth arrival operations by ensuring rooms are allocated strategically and guest requirements are anticipated wherever possible.</li> <li >Escalate room shortages, allocation conflicts, or operational concerns to Front Office Management in a timely manner.</li> <li >Maintain confidentiality when handling guest information, preferences, and profiles.</li> <li >Uphold InterContinental’s guidelines and service standards, consistently meeting or exceeding performance expectations.</li> <li >Support additional Front Office operational requirements as assigned.</li> </ul> <h3 >Candidate Profile and Requirements</h3> <ul > <li >Previous experience within Front Office, Reservations, Guest Relations, or Rooms operations is preferred.</li> <li >Strong understanding of hotel room inventory, room categories, and Front Office operations.</li> <li >High level of attention to detail and accuracy.</li> <li >Strong organizational and time-management skills.</li> <li >Proactive and systematic approach to daily tasks.</li> <li >Ability to prioritize and manage multiple operational changes throughout the day.</li> <li >Strong interpersonal and communication skills.</li> <li >Guest-focused mindset with the ability to anticipate guest needs and preferences.</li> <li >Ability to make practical and timely decisions in a fast-paced operational environment.</li> <li >Comfortable working independently while maintaining close coordination with multiple departments.</li> <li >Able to handle pressure while maintaining a positive and professional approach.</li> <li >Strong problem-solving skills and operational awareness.</li> <li >Knowledge of Property Management Systems and hotel reservation systems is preferred.</li> <li >Good knowledge of MS Office applications.</li> <li >Willingness to work flexible hours according to operational requirements.</li> <li >Ability to work effectively as part of a team and support Front Office operations when required.</li> </ul> <h3 >Training and Reporting Structure</h3> <p >The successful candidate will receive dedicated training on the resort’s room allocation processes, systems, guest preferences, and operational standards. Following this training period, the position will report directly to the Front Office Department.</p> <h3 >Our Commitment to Employees</h3> <p >IHG Hotels &amp; Resorts provides a supportive environment for professional growth and success. We offer a competitive salary, a full uniform, impressive room discounts, and comprehensive training. Our mission is to foster inclusive teams that celebrate diversity and encourage colleagues to bring their authentic selves to work. We are committed to supporting employee wellbeing through our myWellbeing framework, addressing health, lifestyle, and workplace needs.</p>

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.<br>Job Title: Spa Receptionist Department: Spa & Wellness Reporting to: Spa Manager Property: Shebara Resort<br>About Us Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.<br>The Role As a Spa Receptionist, you will be the first point of contact for our esteemed guests, embodying the highest standards of hospitality and service expected at a luxury resort. Your primary responsibility is to ensure that every guest experience, from check-in to check-out, is seamless, efficient, and reflects the sophistication and excellence of our spa offerings. You will manage bookings, provide detailed information on treatments and services, and assist guests with their wellness journey while maintaining a calm, welcoming, and professional demeanor. The Spa Receptionist is essential in delivering a personalized, five-star experience that aligns with the luxurious standards of Red Sea Global Hospitality.<br>At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.<br>Key Areas of Responsibilities: Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Spa Receptionist, you will need to:<br>Greet guests with a warm, professional, and welcoming attitude upon arrival, ensuring a luxurious, serene experience that reflects resort standards. Manage spa reservations and booking systems, ensuring accuracy and efficiency in guest scheduling. Answer phone calls, respond to emails, and handle guest inquiries, providing detailed information on available spa services, pricing, treatments, and promotional packages in line with our resort offerings. Assist guests in selecting treatments based on their preferences and needs, offering personalized recommendations to enhance their experience. Process reservations, cancellations, and amendments efficiently, ensuring smooth operations and guest satisfaction. Conduct guest check-in and check-out procedures, ensuring all billing is accurate, payments are processed, and any additional requests are handled promptly. Ensure the reception area is immaculately maintained, with an atmosphere of luxury, calm, and relaxation. Provide guests with all necessary information on the spa’s amenities, services, and wellness offerings, contributing to a smooth and informed spa experience. Promote and sell spa services, packages, and retail products with expert knowledge and in line with resort standards of guest service excellence. Assist with managing therapist schedules and coordinating treatment rooms to optimize guest experience and resource allocation. Monitor guest feedback and report any concerns or issues to the Spa Manager for timely resolution. Maintain and update guest records, ensuring personalized attention by noting special preferences, treatment history, and other relevant details. Ensure all spa policies, procedures, and resort standards are followed, including health and safety regulations, cleanliness, guest confidentiality, and payment procedures. Handle guest inquiries, feedback, or complaints in a professional and diplomatic manner, ensuring any concerns are addressed swiftly and effectively to uphold the resort’s reputation for excellence. Assist in maintaining inventory levels of spa supplies, products, and equipment, ensuring that all items are in excellent condition and replenished as needed. Collaborate with the Spa Manager and team to enhance operational efficiency, drive guest satisfaction, and meet resort-level standards. Assist with organizing spa events, promotions, and special packages, ensuring they are executed flawlessly and in alignment with resort offerings. Perform administrative duties as required, including filing, preparing reports, and supporting the Spa Manager with day-to-day operational tasks. Be an ambassador for the spa experience, promoting a sense of well-being and relaxation through every guest interaction.<br>In Return, What We Offer Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move. Competitive compensation package. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality. Health Insurance coverage whilst in service. A supportive and inclusive work environment that values diversity and collaboration. Employee Recognition Programmes.<br>Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.<br>Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

<p><strong>Job Summary</strong></p><p><br></p><p>To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance and other duties as assigned</p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Prepare and clear check in counters pre and post flight with appropriate stationery and signage</li><li>Provide a welcome service to passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience</li><li>Verification of travel documentation and check in of departing passengers as per standard operating procedures</li><li>Counter checking boarding pass, making announcements, ensuring that passengers are boarded efficiently</li><li>Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive</li><li>Maintain excellent customer service standards at all times</li><li>Be able to perform Check-In, Gate, Transfers, Lost &amp; Found duties</li><li>Charging applicable excess baggage fees</li><li>Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>In charge of Gate activities such as set-up (including airline specific presentations), permanent communication with Flight coordinator close-out of flight, boarding process and accuracy of final passenger figures, initiate search for missing passenger and communicate baggage details for missing passengers</li><li>Contribute to on time performance of flight through proactive handling of Passenger Service related matters</li><li>Make public address announcements as required, i.e. delay, boarding, last call etc.</li><li>Assist Ramp team to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>Adherence and compliance to all Standard Operating Procedures (Swissport &amp; Carrier Specific)</li><li>Operate equipment like computer keyboards, and carrier specific reservation/ ticketing software</li><li>Produce all required, work-related documentation</li><li>Uphold and protect the company’s interests and image while at the Terminal / Airside</li><li>Protect customer (airlines) supplied products e.g. Boarding passes, Tags, Signage etc. from loss or damage by strictly adhering to written down procedures</li><li>Ensure compliance with uniform standards in line with appearance, and personnel protective equipment policies where applicable</li><li>Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience</li><li>Report all irregularities to the appropriate supervisor/manager</li><li>Carry out any additional duties as instructed by management</li></ul><p><br></p><p><strong>Qualifications and Competencies</strong></p><ul><li>Saudi Only.</li><li>High School diploma</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in English, Arabic in addition is an advantage</li><li>Commitment to continuous improvement</li><li>Self motivated and able to work independently</li><li>Attentive to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach when required</li><li>Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li></ul><p><br></p>

<h3>About the Role</h3><p>Lumi is seeking a <strong>Customer Service Officer</strong> to join its team in Sharma, Tabuk, Saudi Arabia, specifically within the Neom area. This full-time role focuses on delivering excellent customer service throughout the car rental process, ensuring a smooth experience for all clients.</p><h3>Key Responsibilities</h3><ul><li>Manage all aspects of car rental reservations, including bookings, modifications, and cancellations.</li><li>Clearly explain rental policies, pricing structures, contract terms, and available insurance options to customers.</li><li>Professionally handle customer inquiries and resolve complaints efficiently.</li><li>Process payments accurately and prepare invoices for services rendered.</li><li>Coordinate vehicle delivery and provide assistance to customers in cases of breakdowns or accidents.</li><li>Promote and inform customers about available offers and additional services.</li></ul><h3>Required Experience</h3><ul><li>Candidates should possess 0-1 year of relevant experience.</li></ul><h3>Work Type and Location</h3><p>This is a <strong>full-time</strong> position based in <strong>Neom, Tabuk</strong>, Saudi Arabia. The role requires on-site presence to provide direct customer support.</p><h3>Application Process</h3><p>Further details regarding the application process will be provided upon interest. The salary for this position will be disclosed during the recruitment process.</p>

<p>We are looking for a <strong>Customer Service Officer</strong> in <strong>Alwajh </strong>to join our team and deliver an exceptional customer experience throughout the car rental journey. In this role, you will be the first point of contact for customers, ensuring smooth service, clear communication, and timely support.</p><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Welcome customers and provide clear information about rental services, vehicle options, and pricing</li><li>Manage reservations, including bookings, modifications, and cancellations</li><li>Explain rental policies, terms, and insurance options</li><li>Support customers in selecting the most suitable vehicle based on their needs</li><li>Handle customer inquiries and complaints professionally, ensuring quick resolution</li><li>Process payments and explain contract and billing details</li><li>Prepare accurate invoices and maintain financial records</li><li>Coordinate with internal teams to ensure timely vehicle delivery</li><li>Provide assistance in case of breakdowns or accidents during the rental period</li><li>Promote current offers, discounts, and services</li></ul><p><br></p><p><br></p><p><strong>What We’re Looking For:</strong></p><ul><li>Diploma or Bachelors degree in Business Administration, Public Relations, or a related field</li><li>0–2 years of experience in customer service or a similar role</li><li>Strong communication and interpersonal skills</li><li>Ability to explain information clearly and handle diverse customer needs</li><li>Problem-solving mindset with attention to detail</li><li>Ability to work within policies while maintaining service quality</li></ul><p><br></p><p><br></p><p><em>If you’re passionate about customer experience and enjoy working in a dynamic environment, we’d love to hear from you.</em></p>

<strong>Company Description<br><br></strong>Welcome to <strong>SLS The Red Sea</strong>, where bold creativity and unapologetic luxury come to life.<br><br>Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.<br><br>The resort features 150 impeccably designed keys, five dynamic Food &amp; Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.<br><br>More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.<br><br><strong>Job Description<br><br></strong>At <strong>SLS The Red Sea</strong>, every arrival sets the tone, and every departure leaves a lasting impression. As our <strong>Front Office Supervisor</strong>, you will play a key role in creating seamless guest experiences while supporting the daily operations of the Front Office team.<br><br>Working closely with the Duty Manager, you will oversee front desk operations, guide the team in delivering exceptional service, and ensure every guest interaction reflects the bold, playful, and personalized hospitality that defines SLS.<br><br>Key Responsibilities<br><br><ul><li>Supervise daily Front Office operations, including guest arrivals, departures, room assignments, and cashiering.</li><li>Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.</li><li>Welcome VIPs and returning guests, ensuring personalized and memorable experiences.</li><li>Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and follow-up.</li><li>Conduct daily briefings and maintain effective communication across shifts and departments.</li><li>Oversee Front Office procedures and transactions using Opera Cloud PMS, ensuring accuracy and compliance.</li><li>Coordinate with Housekeeping, Engineering, Reservations, Security, and other departments to ensure seamless guest experiences.</li><li>Identify opportunities to enhance guest satisfaction through room upgrades, upselling, and personalized recommendations.</li><li>Promote the Disloyalty loyalty program and encourage guest engagement.</li><li>Monitor guest profiles, preferences, and feedback to continuously improve service delivery.</li><li>Ensure compliance with hotel policies, financial procedures, safety standards, and guest confidentiality requirements.</li><li>Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 2 years of experience in Front Office or guest-facing operations within a luxury, five-star, or lifestyle hotel.</li><li>Previous supervisory experience is preferred.</li><li>Diploma or relevant qualification in Hospitality Management is an advantage.</li><li>Experience with Opera Cloud PMS or similar hotel management systems.</li><li>Strong verbal and written communication skills in English are required.</li><li>Excellent guest service, leadership, and problem-solving skills.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to remain professional and composed in a fast-paced environment.</li><li>A positive, confident, and team-oriented approach with a genuine passion for hospitality.</li><li>Flexibility to work shifts, weekends, and public holidays as required.</li></ul>

<strong>Company Description<br><br></strong>Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.<br><br><strong>Raffles The Red Sea </strong>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Arrival &amp; Departure Experience<br><br></strong><ul><li>Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible.</li><li>Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail.</li><li>Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards.</li><li>Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand.<br><br></li></ul><strong>Guest Relations &amp; Service Excellence<br><br></strong><ul><li>Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach.</li><li>Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance.</li><li>Record and communicate guest preferences, special occasions, and feedback to personalize future stays.</li><li>Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty.<br><br></li></ul><strong>Operational Excellence<br><br></strong><ul><li>Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies.</li><li>Maintain up-to-date guest profiles and reservations in the property management system.</li><li>Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction.</li><li>Adhere to cash handling procedures and audit standards at all times.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation<br><br></strong><ul><li>Uphold Raffles grooming, etiquette, and communication standards consistently.</li><li>Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction.</li><li>Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy.<br><br></li></ul><strong>Compliance &amp; Professional Development<br><br></strong><ul><li>Ensure compliance with hotel safety, security, and confidentiality policies.</li><li>Protect guest privacy and handle sensitive information with discretion and integrity.</li><li>Participate in brand training, service culture programs, and continuous development initiatives.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Qualifications &amp; Experience:<br><br></strong><ul><li>Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.</li><li>Degree or diploma in Hospitality Management or related field is an advantage.</li><li>Experience with hotel property management systems (Opera or equivalent preferred).<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Excellent communication and interpersonal skills.</li><li>Strong attention to detail with high standards of accuracy.</li><li>Ability to multitask while maintaining composure and elegance under pressure.</li><li>Problem-solving mindset with a guest-centric approach.</li><li>Proficiency in Microsoft Office and hotel systems.</li><li>Fluency in English required; additional languages are highly desirable.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Genuine passion for luxury hospitality and guest service.</li><li>Polished, professional appearance and demeanor.</li><li>Warm, gracious, and confident personality.</li><li>Flexible and willing to work shifts, including weekends and holidays.</li><li>Trustworthy, discreet, and culturally aware.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<strong>Company Description<br><br></strong><strong>Raffles &amp; Fairmont the Red Sea</strong>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.<br><br><strong>Job Description<br><br></strong><strong>Key Responsibilities<br><br></strong><strong>Guest Experience &amp; Service Excellence<br><br></strong><ul><li>Provide warm, anticipatory, and personalized service to all guests in accordance with Fairmont legendary service philosophy.</li><li>Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions.</li><li>Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution.</li><li>Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction.<br><br></li></ul><strong>Coordination &amp; Operations<br><br></strong><ul><li>Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&amp;B, Spa, Security) to ensure seamless guest experiences.</li><li>Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests.</li><li>Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail.</li><li>Maintain accurate records of guest interactions and preferences in the property management system.<br><br></li></ul><strong>Standards, Etiquette &amp; Brand Representation<br><br></strong><ul><li>Uphold Fairmont grooming, etiquette, and presentation standards at all times.</li><li>Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand.</li><li>Resolve guest concerns proactively and diplomatically, ensuring satisfaction and loyalty.</li><li>Act as a brand ambassador, embodying the values, history, and elegance of Fairmont Hotels &amp; Resorts.<br><br></li></ul><strong>Compliance &amp; Professional Conduct<br><br></strong><ul><li>Ensure compliance with hotel policies, safety procedures, and confidentiality requirements.</li><li>Handle sensitive guest information with the utmost discretion and integrity.</li><li>Participate in ongoing training to enhance product knowledge, service skills, and brand standards.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred).</li><li>Les Clefs d’Or certification or eligibility is highly desirable.</li><li>Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations.</li><li>Proven ability to anticipate guest needs and deliver bespoke experiences.<br><br></li></ul><strong>Skills &amp; Competencies<br><br></strong><ul><li>Outstanding interpersonal and communication skills.</li><li>Strong problem-solving ability with a calm and gracious demeanor under pressure.</li><li>High level of cultural awareness and emotional intelligence.</li><li>Excellent organizational skills and attention to detail.</li><li>Proficiency in hotel systems and Microsoft Office.</li><li>Fluency in English required; additional languages are a strong advantage.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Passion for luxury hospitality and genuine care for guest satisfaction.</li><li>Polished, elegant, and professional presence.</li><li>Flexible, adaptable, and able to work varied shifts, including weekends and holidays.</li><li>Discreet, trustworthy, and service-oriented with a strong sense of ownership.<br><br></li></ul>Additional Information<br><br><ul><li>Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>Experience in pre-Opening is a must.</li><li>A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul>

<h3>About SLS The Red Sea</h3><p>SLS The Red Sea is part of Ennismore’s global lifestyle portfolio, known for its approach to hospitality through design and service. Located on the Red Sea coast in Umluj, Tabuk, Saudi Arabia, the resort features 150 keys, five Food &amp; Beverage venues, and a spa. The property aims to provide a blend of guest experiences, from dining to relaxation.</p><h3>Role Overview</h3><p>As a Front Office Supervisor at SLS The Red Sea, you will contribute to creating guest experiences and support the daily operations of the Front Office team. This full-time position requires 2-5 years of experience and is open to Saudi Nationals. You will work closely with the Duty Manager to oversee front desk operations and ensure service standards are met.</p><h3>Key Responsibilities</h3><ul><li>Supervise daily Front Office operations, including guest arrivals, departures, room assignments, and cashiering.</li><li>Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations.</li><li>Welcome VIPs and returning guests, ensuring personalized experiences.</li><li>Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and follow-up.</li><li>Conduct daily briefings and maintain effective communication across shifts and departments.</li><li>Oversee Front Office procedures and transactions using Opera Cloud PMS, ensuring accuracy and compliance.</li><li>Coordinate with Housekeeping, Engineering, Reservations, Security, and other departments to ensure seamless guest experiences.</li><li>Identify opportunities to enhance guest satisfaction through room upgrades, upselling, and personalized recommendations.</li><li>Promote the Disloyalty loyalty program and encourage guest engagement.</li><li>Monitor guest profiles, preferences, and feedback to continuously improve service delivery.</li><li>Ensure compliance with hotel policies, financial procedures, safety standards, and guest confidentiality requirements.</li><li>Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges.</li></ul><h3>Required Experience</h3><ul><li>2-5 years of experience in Front Office operations, preferably in a supervisory capacity.</li><li>Experience with Opera Cloud PMS is required.</li></ul><h3>Work Environment</h3><p>This is a full-time position based at SLS The Red Sea in Umluj, Tabuk, Saudi Arabia. The role involves working within a team focused on guest service in a luxury resort setting.</p><h3>Application</h3><p>Candidates interested in this Front Office Supervisor role are encouraged to apply.</p>

Job Title: Sales & Marketing Coordinator Department: Sales Reporting to: Director of Sales & Marketing<br>About UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.<br>The Role As a Sales & Marketing Coordinator, your role is to serve the needs of the business, our guests, and our colleagues by coordinating the day-to-day marketing & communications activities for the hotel. This includes developing and maintaining relationships with media bodies, society, opinion leaders, and other key stakeholders. The overall objective is to achieve the marketing objectives and business strategy of the hotel and the overall Red Sea Global Hospitality brand.<br>At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.<br> Key Areas of Responsibilities:Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Sales & Marketing Coordinator, you will need to:<br>Maintain a comprehensive understanding on the strategy and positioning of the Red Sea Global Hospitality brand to communicate it effectively in the marketplace. Continuously aim to be well-versed and up to date in the brand offerings and competitor landscape. Support in presenting hotel information across various media platforms, industry websites, directories, and other relevant publications. Gather and share media mentions about the hotel and brand, distributing them proactively to internal stakeholders. Assist the corporate Marketing team in projects related to marketing and public relations. Conduct market research on competitor hotels to identify opportunities for brand enhancement and competitive advantage. Manage and enhance the hotel's media library continuously. Secure external sponsorships for promotions and special initiatives. Assist in establishing new client relationships and maintaining detailed revenue information for these accounts. Establish goals and aim to achieve them. Collaborate with department leadership to ensure these objectives are met. Responsible for professional development, ensure effective communication and selling skills. Maintain precise management status reporting on business outcomes and corresponding action plan. Adhere to the department's operational budget and cost control measures. Participate in sales-related activities to achieve hotel sales targets. Collaborate efficiently with operational colleagues to deliver on commitments. This includes Front Office, Reservations, and Events colleagues. Streamline and expedite all administrative tasks including letters, emails, contracts, and reports. Support and maintain client databases and using those databases in promotions and marketing campaigns. Support and assist guests and clients in a proactive, professional, and friendly manner. Perform any additional duties as required for smooth operations. <br>In Return, What We Offer Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move. Competitive compensation package. Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality. Health Insurance coverage whilst in service. A supportive and inclusive work environment that values diversity and collaboration. Employee Recognition Programs.<br>Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us. Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.