Ophthalmology Jobs in Saudi

Roles and Responsibilities:A Marketing Specialist keeps their eyes on marketing trends and works withcompanies to create advertising campaigns, pricing strategies based ondemographic data and targeting specific customer demographics.<br>1. Develop and Implement Marketing Strategies:• Plan and execute comprehensive marketing strategies to enhance the hospital’svisibility and promote its services to a broader audience.• Align marketing strategies with the hospital’s objectives, values, and targetaudience to achieve business goals.<br>2. Manage Digital and Social Media Campaigns:• Oversee the hospital’s presence on digital platforms, including social mediachannels.<br>3. Content Creation and Management:• Create and manage high-quality content for various marketing channels.• Collaborate with medical and PR teams to ensure content is aligned with hospitalservices and regulatory requirements.<br>4. Conduct Market Research and Competitive Analysis:• Conduct regular market research to understand healthcare trends, patient needs,and competitor strategies.• Analyze data and insights to identify opportunities for growth and improvement inmarketing efforts.<br>5. Brand Management:• Maintain and enhance the hospital’s brand image, ensuring consistency across allmarketing materials and communications.• Develop brand messaging that resonates with the target audience and promotespatient trust and loyalty.<br>6. Organize and Promote Events:• Plan and coordinate hospital events, health seminars, webinars, and communityoutreach programs to engage with patients and local communities.• Promote hospital services through exhibitions, conferences, and other events tobuild brand presence.<br>7. Collaborate with Internal Teams:• Work closely with internal stakeholders (e.g., doctors, department heads, publicrelations) to ensure marketing activities are aligned with hospital operations andpatient needs.• Collaborate with the HR and management teams to promote employer brandingand employee engagement through marketing efforts.<br>8. Manage Budgets and Resources:• Develop and manage marketing budgets, ensuring effective allocation ofresources across campaigns and initiatives.• Negotiate with vendors, agencies, and service providers to ensure quality servicesare delivered within budget.<br>Knowledge, skills, and abilities:<br>1. Marketing Principles: Deep understanding of marketing strategies, tactics, andtrends, especially in digital marketing and healthcare marketing.<br>2. Healthcare Industry: Knowledge of healthcare services, hospital operations, andpatient care practices.<br>3. Regulatory Requirements: Familiarity with marketing regulations in the healthcaresector.4. Communication: Strong written and verbal communication skills to effectivelyinteract with patients, internal teams, and external stakeholders.<br>5. Digital Marketing: Proficiency in using digital marketing tools, including emailmarketing, social media platforms, and analytics tools.<br>6. Content Creation: Strong ability to create engaging and professional content,including articles, blog posts, social media content, and promotional materials.<br>7. Adaptability: Ability to adapt to changing market conditions, new technologies,and evolving healthcare trends.<br>8. Team Collaboration: Ability to work collaboratively with cross-functional teams,including medical staff, management, and other departments.<br>9. Relationship Building: Ability to build and maintain strong relationships withpatients, healthcare professionals, and external vendors or partners.<br>Experience:<br>1. Minimum of 2-3 years of experience in marketing, preferably in the healthcare,hospital, or medical services sector.<br>2. Proven experience in managing digital marketing campaigns, social mediastrategies, and content creation.<br>3. Demonstrated ability to engage with customers and improve brand awareness.<br>4. Experience in market research and competitor analysis to understand markettrends and customer needs.<br>5. Experience in the healthcare industry or within a hospital environment is highlypreferred.<br>6. Familiarity with hospital branding and patient relationship management.<br>7. Knowledge of healthcare marketing regulations and standards in Saudi Arabia.<br>Qualifications and Requirements:<br>1. Education:• Bachelor’s degree in Marketing, Business Administration, Communications, or arelated field.• A Master’s degree in Marketing, Healthcare Management, or related fields is aplus.• Relevant certifications (e.g., Google Analytics, Hub Spot, Digital Marketing, orhealthcare marketing certifications) are an advantage.<br>2. Language Proficiency:• Proficiency in English (spoken and written).• Proficiency in Arabic is an advantage.• Knowledge of medical terminology in Arabic and English is a plus.<br>3. Professional Development:• A commitment to continuous learning and professional growth in the marketingfield, particularly in healthcare marketing trends, digital tools, and best practices.• Willingness to attend workshops, webinars, or seminars related to marketing,healthcare industry trends, and digital technologies.• Keeping up-to-date with the latest digital marketing trends, tools, and techniquesto apply them to the healthcare sector.<br>4. Other Requirements:Strong interpersonal skills and the ability to work effectively with cross-functionalteams, including medical professionals, management, and external partners. Ability to think creatively and implement innovative marketing solutions.•Problem-solving abilities and capacity to analyze and act on marketing data andperformance metrics. Ability to work independently and manage multiple tasks in a fast-pacedenvironment.• Attention to detail and organizational skills to maintain accurate records, reports,and campaign documents.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job purpose Senior Geologist II, Exploration will oversee multiple resource development programs ensuring alignment with Maaden s growth strategy and business plans. Report to the Director, Resource Development, design detailed work programs, monitor performance, revise programs as needed, and apply technical standards to ensure safe, productive operations that support resource estimation and development planning. Key Accountabilities Be an active safety leader. Design, manage, and coordinate drilling programs for resource development, including near mine exploration, across multiple assets, adhering to safety standards, environmental regulations, and company policies. Coordinate and supervise drilling activities, including contract management, equipment selection, and resource allocation, to ensure effective and efficient exploration outcomes. Collaborate with geologists, engineers, and other stakeholders to design drilling programs that align with project objectives, geological targets, and exploration priorities. Ensure the collection, management, and analysis of drilling data in accordance with industry standards and guidelines, focusing on delivering high-quality and reliable data for accurate resource estimation and reporting. Interpret drilling results and provide geological insights and recommendations to support resource estimation, optimization, and development planning decisions. Monitor drilling progress, evaluate drilling performance, and implement continuous improvement initiatives to enhance drilling efficiency and effectiveness. Collaborate with stakeholders to confirm work plans are socially and environmentally responsible and Lands management through application of governance standards. Ensure collaboration between technical teams, study and supporting cross functional teams, and business partners to solve execution challenges and leverage synergies. Update and validate programs in response to new data and economic, social, and environmental conditions. Apply and govern the technical standards to confirm safe operations, productivity and drive standard methodology.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Professional Degree in Geological Science or related degree</li><li>8+ years of experience in geology within the mining industry.</li><li>Familiarity with KSA mining, minerals, and exploration sector (optional)</li><li>Maaden High Performance Competencies Leadership Achievement drive and results orientated Communication Developing others Teamwork &amp; collaboration Analytical thinking</li><li>Skills Relevant regulations and compliance requirements DD and RC Drilling program management Current and anticipated new technologies and potential application Project Management fundamentals, Leadership, Strong communication and performance management skills MS office packages Advanced proficiency in designing exploration and resource development programs and portfolio management Competent ability to analyze complex data and derive meaningful insights Foundational proficiency with data visualization tools (PowerBI, 3D geological software, database software, resource modelling software) Competent written and verbal communication skills</li></ul><p></p></section>

<h3 >Company Overview and Role Summary</h3> <p >Innomotics is a global leader in motion technology, with a trusted engineering legacy spanning over 150 years. Headquartered in Nuremberg, Germany, the company operates in nearly 50 countries, employing approximately 15,000 people worldwide. Innomotics provides motors, drives, systems, services, and digital solutions that support critical industries globally, focusing on increasing efficiency, accelerating electrification, improving sustainability, and reducing carbon footprints. Innomotics, Saudi Arabia, is seeking an experienced <strong >Project Manager &amp; Professional Expert for Medium Voltage Drive Systems and High Voltage Motors</strong> to join the team in Al Khobar, Eastern region. This full-time role focuses on driving business growth and delivering technical and commercial excellence in complex industrial projects.</p> <h3 >Project Management and Bid Execution</h3> <ul > <li >Manage bid and order execution processes for Medium Voltage Drive Systems and High Voltage Motors.</li> <li >Lead the preparation of technical and commercial proposals, including participation in tenders and customer negotiations.</li> <li >Coordinate overall project planning, scheduling, and execution, with continuous monitoring of milestones and budgets.</li> <li >Ensure adherence to established project management standards, quality guidelines, EHS requirements, and regulatory compliance.</li> </ul> <h3 >Technical Consulting and Market Development</h3> <ul > <li >Act as a technical and application expert, providing support to the regional sales organization and customers.</li> <li >Analyze customer requirements to develop optimal technical and commercial solutions.</li> <li >Offer consulting support to Regional Sales Managers and Key Account Managers during customer engagements.</li> <li >Support contract negotiations by providing technical and commercial insights.</li> <li >Build and maintain strong relationships with key customers and strategic accounts.</li> <li >Identify new business opportunities and support the growth of Medium Voltage Drives and High Voltage Motors across assigned markets.</li> <li >Increase market transparency through monitoring industry trends and competitive developments.</li> <li >Maintain effective communication with customers, partners, and internal teams.</li> <li >Coordinate cross-functional teams, including engineering, sales, and project execution.</li> <li >Establish and lead expert teams to support complex project opportunities and consulting initiatives.</li> </ul> <h3 >Required Qualifications and Experience</h3> <ul > <li >8–10+ years of experience in Medium Voltage Motors and Drive Systems applications within sales, project management, or business development.</li> <li >Experience working in industrial sectors such as Oil &amp; Gas, Petrochemical, Power, Water, Metals, Mining, or Infrastructure.</li> <li >Demonstrated business and financial acumen.</li> </ul> <h3 >Skills and Attributes</h3> <ul > <li >Exceptional negotiation, communication, and presentation skills.</li> <li >Ability to combine strategic thinking with detailed execution.</li> <li >Comfortable presenting to senior management and C-level stakeholders.</li> <li >Strong team collaboration and leadership mindset.</li> <li >Willingness to travel nationally and internationally.</li> </ul> <h3 >Working at Innomotics</h3> <p >Innomotics is committed to diversity, equity, and inclusion, welcoming applications from all qualified candidates. The company is a global technology powerhouse focused on creating sustainable and innovative motion solutions that power industries and economies worldwide. This role offers an opportunity to make a significant impact by contributing commercial credibility, entrepreneurial drive, and strategic vision to advance Innomotics' strategy in the Middle East.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Description</b>Job Description<br><br>Overview<p>The Document Controller is responsible for establishing and managing efficient systems for processing all project-related documentation, including contractor communications, design and construction documents, and other internal or external records. This role ensures accurate tracking, organization, and distribution of documents throughout the project lifecycle.&nbsp;</p><br>Your role<ul><li><p>Act as the primary document control interface between the client and Consultant</p><br></li><li><p>Manage all incoming and outgoing project documentation, ensuring accuracy, completeness, and compliance with project documentation requirements.</p><br></li><li><p>Register, track, and control documents, drawings, technical submissions, and correspondence using the approved Document Management System Tool (DMS).</p><br></li><li><p>Ensure proper document numbering, revision control, metadata accuracy, and adherence to project naming conventions.</p><br></li><li><p>Receive, and verify documentation submitted by consultants for compliance with standard project documentation.</p><br></li><li><p>Distribute documents to relevant client departments for review and approval.</p><br></li><li><p>Monitor review cycles, follow up on overdue responses, and ensure timely return of comments to consultant</p><br></li><li><p>Provide training and ongoing support to clients on document control procedures and use of the Document Management System (DMS).</p><br></li><li><p>Perform other duties as requested from time to time.</p><br></li></ul>About you<ul><li><p>Minimum of 5 years of work-related experience.</p><br></li><li><p>Effective in building good working relationships within complex structures both within projects, with clients and internally.</p><br></li><li><p>In -depth knowledge of document control systems and procedures such as registration, monitoring, coordination, Reporting.</p><br></li><li><p>Degree qualified: Bachelor’s degree or equivalent in a related field, IT preferred.</p><br></li><li><p>Must be able to communicate confidently in both written and spoken English.&nbsp;</p><br></li><li><p>Proficient in all Microsoft Office Tools.</p><br></li><li><p>Comprehensive knowledge of EDMS applications.</p><br></li><li><p>Experience in using Oracle ACONEX is a must.</p><br></li></ul>Rewards &amp; benefits<p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li><p>Tax-free salary.</p><br></li><li><p>Life insurance coverage.</p><br></li><li><p>Medical insurance.</p><br></li><li><p>Annual leave balance.</p><br></li><li><p>Company gratuity scheme.</p><br></li><li><p>Discretionary bonus program.</p><br></li><li><p>Annual flight contribution.</p><br></li><li><p>Transportation &amp; housing allowances.</p><br></li><li><p>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</p><br></li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br>About AtkinsRéalis<p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.</p><br><br><br><br><br><br><br><br><br><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. &nbsp;</i></span></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Parsons are looking for a seasoned Senior Project Manager: Station (MEP) to join their team! The Senior Project Manager: Station MEP (PMC) is a senior, client facing role responsible for managing the end to end design and build process of station MEP works on major rail/transit or complex infrastructure projects. This is a non operational position focused on project and design management, technical assurance, and contractor oversight on behalf of the client, ensuring that all MEP systems for stations (and associated ancillary buildings) are delivered safely, on time, within budget, and in full compliance with the employer s requirements, codes, and standards. The role requires approximately 15 years of experience in building or rail MEP (mechanical, electrical, public health, fire &amp; life safety, ELV systems), including substantial experience in design management and construction supervision, ideally within a PMC, consulting engineer, or client organization.</p><p>What You'll Be Doing;</p><ul><li>Act as the primary PMC point of contact for all station MEP matters, representing the client in meetings with designers, contractors, authorities, and other stakeholders.</li><li>Ensure that the employer s requirements, contracts, and design briefs for station MEP systems are clearly communicated, understood, and implemented.</li><li>Provide independent, objective advice and recommendations to the client on technical, program, commercial, and risk issues related to station MEP works.</li><li>Manage and oversee the full MEP design lifecycle for stations: concept, schematic, detailed design, and IFC stages.</li><li>Review and comment on design submissions, drawings, calculations, models, and specifications for HVAC, power distribution, lighting, fire protection, plumbing and drainage, vertical transportation, ELV/BMS, and life safety systems.</li><li>Ensure design compliance with employer s requirements, project technical standards, local codes, international standards, fire and life safety regulations, and authority requirements.</li><li>Chair and coordinate design review meetings, value engineering and constructability workshops, and multi discipline coordination sessions (architecture, structure, rail systems, civil).</li><li>Oversee requirements management and traceability, design verification and validation, and close out of design review comments.</li><li>Ensure interfaces between MEP, architecture, structure, rail systems, and station operations are identified and resolved at design stage.</li><li>Support the preparation and review of technical sections of tender documents, scopes of work, and employer s requirements for station MEP packages.</li><li>Review and evaluate technical proposals, clarifications, and deviations from contractors and suppliers; provide recommendations to the client for award.</li><li>Assist in contract negotiations and post award technical clarifications with MEP contractors and key vendors.</li><li>From a PMC perspective, oversee and manage construction and installation activities for station MEP systems, ensuring alignment with approved designs, specifications, and quality standards.</li><li>Monitor contractor construction methodologies, sequencing, and resource planning for MEP works; challenge and improve where needed.</li><li>Coordinate resolution of site technical issues and RFIs in collaboration with design consultants and contractors.</li><li>Track and manage MEP interfaces with civil works, finishes, systems integration, and other trades to avoid clashes and rework.</li><li>Monitor compliance with project HSE requirements during MEP construction activities, and support the client s HSE objectives.</li><li>Review and approve, on behalf of the client, testing and commissioning strategies, plans, procedures, and integrated test schedules for station MEP systems.</li><li>Monitor execution of pre commissioning, functional performance tests, integrated systems testing, and life safety commissioning through reports and selective site attendance.</li><li>Review test results, non conformance reports, and snag lists; ensure timely rectification and closure by contractors.</li><li>Coordinate with operations, maintenance, and systems teams to ensure that MEP systems meet handover, operability, maintainability, and life cycle requirements.</li><li>Oversee completion and quality of as built documentation, O&amp;M manuals, training materials, and handover deliverables.</li><li>Manage and track station MEP design and construction activities against the approved master schedule and key milestones.</li><li>Identify critical path activities and dependencies affecting MEP delivery; initiate recovery plans where schedule slippage occurs.</li><li>Monitor MEP related costs, variations, and potential claims; support the client in negotiation and resolution.</li><li>Maintain and regularly update risk registers for station MEP works, identifying mitigation measures and contingency plans.</li><li>Provide accurate, timely progress reports, dashboards, and presentations for the client s senior management and governance committees.</li><li>Coordinate with client internal departments (Operations, Maintenance, Safety, Security, IT, Commercial, etc.) to ensure MEP designs and installations meet operational and business requirements.</li><li>Interface with local authorities (e.g., civil defense, utility providers, building control) to support timely approvals, NOCs, inspections, and permits.</li><li>Facilitate coordination between multiple design consultants, contractors, systems integrators, and third parties involved in station delivery.</li><li>Lead and mentor a team of station MEP engineers and specialists working within the PMC team.</li><li>Promote a culture of quality, safety, and proactive risk management across all MEP related activities.</li><li>Ensure that robust quality assurance/quality control (QA/QC) processes are applied to MEP design and construction deliverables.</li><li>Support knowledge transfer, continuous improvement, and lessons learned across the program.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What Required Skills You'll Bring;</p><ul><li>Bachelor s degree in Mechanical, Electrical, Building Services, or related Engineering discipline.</li><li>Master s degree in Engineering, Project Management, or related field is an advantage.</li><li>Professional engineering registration or chartership (CEng, PE) is highly desirable.</li><li>Project management certification ( PMP, PRINCE2) is an advantage.</li><li>Minimum 15 years experience in MEP engineering for major buildings (early career) AND rail/transit stations (current &amp; essential), with substantial design and site supervision exposure.</li><li>Significant experience working within a PMC, client organization, or international consultancy on large, multi discipline infrastructure or transportation projects.</li><li>Demonstrated track record managing station or complex building MEP packages from design through testing and commissioning.</li><li>Strong experience coordinating multi discipline designs and managing contractors and vendors.</li><li>Prior experience on rail/metro stations or other complex, public use facilities (airports, hospitals, large commercial developments) is highly advantageous.</li><li>Deep technical understanding of station MEP systems: HVAC, power distribution, emergency power, lighting, public health, fire protection, fire alarm, BMS/SCADA, ELV systems, and life safety strategies.</li><li>Strong knowledge of relevant local codes, international standards, and fire and life safety regulations.</li><li>Proven ability to manage complex design and construction processes, with strong planning and organizational skills.</li><li>Excellent stakeholder management, communication, and negotiation skills in a multi cultural, multi discipline environment.</li><li>Strong analytical, problem solving, and decision making capabilities, with a focus on risk and issue management.</li><li>High level of professionalism, integrity, and client service orientation.</li><li>Proficiency with standard project management and office tools; familiarity with BIM/ Revit and common CDE/document control systems is an advantage.</li><li>Fluency in English (written and spoken); Arabic is ideal</li></ul><p></p></section>

<h3 >About KBR Saudi Arabia and the Role</h3> <p >KBR Saudi Arabia is expanding its Project Management Office Consultancy (PMO) team to support a significant infrastructure development in Riyadh, KSA. We are seeking a <strong >Senior Testing &amp; Commissioning Manager</strong> to join our team. This full-time role will be based at the Client’s offices in Riyadh.</p> <h3 >Role Purpose</h3> <p >The Senior Testing &amp; Commissioning Manager is responsible for coordinating with Project Management Consultants (PMCs) and contractors to plan, lead, and execute testing and commissioning regimes. The primary goal is to ensure a safe, efficient, and compliant system handover from construction to operations, culminating in the transfer of completed assets to End-users, Operators, and Maintainers. This position provides technical leadership throughout the pre-commissioning, commissioning, start-up, performance testing, and handover phases, acting as a focal point between Engineering, Construction, Commissioning, Operations, Vendors, and Client representatives.</p> <h3 >Key Responsibilities</h3> <ul > <li >Lead systems commissioning activities for Fire and Life Safety (FLS), mechanical, electrical, and plumbing, from system completion through start-up and final handover.</li> <li >Develop and implement comprehensive commissioning strategies, execution plans, procedures, and schedules.</li> <li >Coordinate multidisciplinary commissioning activities to ensure seamless system integration and achieve project milestones safely and efficiently.</li> <li >Coordinate effectively among numerous PMCs and contractor personnel.</li> <li >Interface with Engineering, Construction, QA/QC, Operations, HSE, Vendors, and Client teams, participating in key meetings and readiness reviews.</li> <li >Resolve technical issues that may impact commissioning schedules and system performance.</li> </ul> <h3 >Pre-Commissioning and Start-Up Management</h3> <ul > <li >Plan and supervise pre-commissioning activities, including Mechanical Completion Verification, system walkdowns, line checking, flushing, cleaning, air blowing, water flushing, hydrostatic, pneumatic, and leak testing, as well as drying and preservation.</li> <li >Verify readiness for commissioning and start-up activities, ensuring effective management of punch list identification and closure processes.</li> <li >Coordinate commissioning activities for Fire and Life Safety (FLS), utility piping systems, mechanical packages, firewater systems, and HVAC mechanical systems.</li> <li >Lead system energization and start-up activities, developing commissioning sequences and start-up procedures.</li> <li >Coordinate operational readiness reviews and support performance testing and system acceptance activities.</li> <li >Ensure all systems meet design intent and operational requirements, facilitating a smooth transfer of facilities to Operations.</li> </ul> <h3 >Quality, Safety, and Handover</h3> <ul > <li >Manage Mechanical Completion (MC) activities and certification processes, reviewing and verifying system completion dossiers.</li> <li >Ensure timely closure of punch items and deficiencies, coordinating turnover packages and handover documentation.</li> <li >Facilitate Final Acceptance and project close-out activities.</li> <li >Ensure all commissioning activities comply with project HSE requirements and company procedures.</li> <li >Lead commissioning risk assessments, operations reviews, and Job Safety Analysis (JSA) activities, ensuring proper implementation of Permit-to-Work (PTW) systems.</li> <li >Verify compliance with project specifications, commissioning procedures, and industry standards, reviewing test records, commissioning reports, and completion documentation.</li> <li >Support quality audits and client inspections, ensuring accurate as-built and turnover records are maintained.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this role should possess <strong >over 10 years of experience</strong> in testing and commissioning management within large-scale infrastructure or similar complex projects.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p>If you are interested in a long and rewarding career working with high-profile clients on some of the most challenging projects in the world, then Decima is where you belong. At Decima, you will be able to explore incredible growth and professional development opportunities.</p><br><p>We are looking for a driven and capable <strong>Mechanical Engineer / Mechanical Operations Subject Matter Expert </strong>to support mission-critical data center projects in KSA. This role will provide technical expertise across mechanical design review, commissioning, operational readiness, facility operations, and procedure development for complex data center environments.</p><br><p>The ideal candidate has strong direct data center experience and a deep understanding of mechanical infrastructure supporting Tier III and Tier IV facilities. The candidate should be capable of reviewing mechanical systems for operability, maintainability, reliability, operational risk, and alignment with client standards and industry best practices.</p><br><p>This is a hands-on, client-facing technical role focused on mechanical system performance,&amp;nbsp;operational readiness, maintenance practices, procedure development, commissioning&amp;nbsp;support, and technical documentation.</p><br><p>We are looking to bring in dedicated individuals with a passion for innovation and talent for&amp;nbsp;multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what&amp;nbsp;inspires you so we can make big impacts on the world, together.</p><br><p><strong>RESPONSIBILITIES</strong></p><br><ul><li>Provide technical expertise for critical mechanical systems, including chilled water plants, CRAH/CRAC systems, cooling towers, pumps, heat exchangers, direct and indirect evaporative cooling systems, HVAC equipment, fuel systems, and fire protection systems.</li><li>Review mechanical designs, commissioning reports, test scripts, maintenance procedures, operating practices, and technical documentation for operability, maintainability, reliability, and alignment with client standards.</li><li>Participate in design reviews, constructability reviews, commissioning reviews, operational readiness assessments, project meetings, technical workshops, procedure validation exercises, and tabletop reviews.</li><li>Evaluate mechanical system performance, operational risks, preventive maintenance strategies, operating practices, and critical environment requirements.</li><li>Develop, review, edit, and validate Standard Operating Procedures, Emergency Operating Procedures, and Methods of Procedure in alignment with client standards, regulatory requirements, and international best practices.</li><li>Conduct technical procedure reviews to confirm operational accuracy, risk mitigation, safe execution, and alignment with current facility requirements.</li><li>Support commissioning and operational acceptance by verifying that mechanical systems and procedures support design intent, facility readiness, and client reliability objectives.</li><li>Prepare clear and technically accurate documentation, including engineering reports, risk assessments, operating procedures, technical evaluations, and operational readiness documentation.</li><li>Serve as a trusted technical advisor to clients and coordinate with multidisciplinary engineering, commissioning, construction, operations, contractor, and stakeholder teams.</li><li>Support business development activities by providing technical expertise during client engagements, as required.</li></ul><p><strong>QUALIFICATIONS</strong></p><br><p><strong>Required qualifications:</strong></p><br><ul><li>Bachelor’s degree in Mechanical Engineering or a related engineering discipline.</li><li>Minimum <strong>5 years </strong>of direct experience in mission-critical or data center environments.</li><li><strong>Experience in one or more of the following areas: </strong>data center design, commissioning, facility operations, or mission-critical engineering.</li><li>Strong understanding of mechanical infrastructure supporting critical facilities, including cooling systems, HVAC equipment, pumps, heat exchangers, fuel systems, and fire protection systems.</li><li>Demonstrated experience developing, reviewing, editing, or validating SOPs, EOPs, and MOPs.</li><li>Working familiarity with mission-critical and data center standards, codes, and operational practices, including ASHRAE, NFPA, ISO, IEC, Uptime Institute Tier Standards, TIA-942, BICSI, applicable local authority requirements, and international building, mechanical, electrical, and fire codes.</li><li>Ability to interpret standards and apply them to real-world data center design, commissioning, operations, maintenance, operational readiness, and emergency response procedures.</li><li>Understanding of critical environment operational practices, including change management, permit-to-work, risk assessments, lockout/tagout, incident response, root cause analysis, preventive maintenance, and continuous improvement.</li><li>Experience aligning SOPs, EOPs, and MOPs with client standards, regulatory requirements, and international best practices.</li><li>Excellent technical writing, documentation, reporting, verbal communication, and presentation skills.</li><li>Ability to work effectively with clients, contractors, consultants, commissioning teams, operations teams, and multidisciplinary project stakeholders.</li><li>Strong critical thinking, problem-solving, mechanical troubleshooting, organization, time management, technical leadership, and stakeholder management skills.</li><li>Willingness to travel domestically and internationally as required.</li></ul><p><strong>Preferred qualifications:</strong></p><br><ul><li>Direct experience supporting hyperscale data centers such as AWS, Google, Microsoft, Meta, Oracle, or similar environments.</li><li>Experience supporting colocation providers such as QTS, Equinix, Digital Realty, Compass Datacenters, Vantage, Aligned, or similar operators.</li><li>Direct experience supporting mission-critical facilities in Saudi Arabia or the broader GCC region.</li><li>Familiarity with Uptime Institute Tier Standards, ASHRAE guidance, and applicable NFPA standards.</li><li>Professional Engineer license, Chartered Engineer status, or equivalent professional registration.</li><li>Experience working with commissioning authorities, owner’s engineering teams, or owner’s representative teams.</li><li>Experience supporting commissioning, quality assurance, operational readiness, facility operations, technical consulting, or client advisory programs in mission-critical environments.</li></ul><p><strong>POSITION DETAILS</strong></p><br><ul><li><strong>Location (On-site): </strong>Kingdom of Saudi Arabia</li><li><strong>Position: </strong>Mechanical Engineer / Mechanical Operations Subject Matter Expert</li><li><strong>Position Classification: </strong>Project-Based</li></ul><p><strong>Please note:&amp;nbsp;</strong>This position is part of our anticipated expansion in&amp;nbsp;<strong>KSA</strong>. While we are excited about the opportunities this role will offer, the position is not currently active and is associated with the planned launch of our operations in the region. By applying, you acknowledge that this is a future opportunity and not an offer of immediate employment. We appreciate your interest and encourage you to express your intent to be considered once the role becomes available.</p><br><br><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<p>Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership competencies while in charge or acting as shift resource/team leader.</p><p>Essential Responsibilities and Duties</p><ol><li>Provides total patient care as assigned according to the core standards of patient care and established policies and evidence-based practices.</li><li>Assumes accountability for assessing, planning, implementing and evaluating care as well as discharge planning for each patient.</li><li>Contributes to decreasing the length of stay/waiting time as per unit specific goal. Works in collaboration with Case Management to achieve goals.</li><li>Documents all relevant information correctly, appropriately, and in a timely manner.</li><li>Reports equipment failures, safety and security issues, and/or reduction of supply inventory to Head Nurse or designee.</li><li>Demonstrates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in quality patient care. Acts as an advocate for patients and families. Identifies ideas that will improve the quality of patient care and issues that will negatively affect patient care outcomes, using the professional practice framework.</li><li>Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to head nurse or designee. Complies with policies for personal and patient safety and for the prevention of healthcare associated infections.</li><li>Contributes to the achievement of cost efficiency savings on unit. Maintains an awareness of resource utilization, exercising care in the ordering and use of staff, equipment, and materials.</li><li>Contributes to the achievement of clinical quality outcome indicators and patient satisfaction. Leads unit based Performance Improvement activities as assigned.</li><li>Participates in new staff/nursing student orientation aimed at developing competence and performance. Assists in maintaining a suitable learning environment and acts as a preceptor/mentor in the supervision and teaching of nursing students and new staff to develop their competence.</li><li>Demonstrates transcultural principles in nursing practice.</li><li>Contributes to special projects/assignments linked to nursing strategic priorities and professional practice model as assigned.</li><li>Assists in promoting and sharing knowledge via mentorship in line with relevant research and evidence based practice.</li><li>Follows all Hospital related policies and procedures.</li><li>Participates in self and other’s education, training and development, as applicable.</li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Associate Degree/Diploma in Nursing is required.</li><li>Two (2) years of Nursing experience with Bachelor’s or four (4) years with Associate Degree/Diploma is required.</li><li>No experience is required for Saudis with Bachelor’s Degree.</li><li>Enrolment in New Graduate Development Program for staff with less than one (1) year of experience is required.</li><li>Current Registered Nurse Licensure from country of origin and Saudi Commission for Health Specialties Licensure is required.</li></ul>

<p>Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership competencies while in charge or acting as shift resource/team leader.</p><p>Essential Responsibilities and Duties</p><ol><li>Provides total patient care as assigned according to the core standards of patient care and established policies and evidence-based practices.</li><li>Assumes accountability for assessing, planning, implementing and evaluating care as well as discharge planning for each patient.</li><li>Contributes to decreasing the length of stay/waiting time as per unit specific goal. Works in collaboration with Case Management to achieve goals.</li><li>Documents all relevant information correctly, appropriately, and in a timely manner.</li><li>Reports equipment failures, safety and security issues, and/or reduction of supply inventory to Head Nurse or designee.</li><li>Demonstrates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in quality patient care. Acts as an advocate for patients and families. Identifies ideas that will improve the quality of patient care and issues that will negatively affect patient care outcomes, using the professional practice framework.</li><li>Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to head nurse or designee. Complies with policies for personal and patient safety and for the prevention of healthcare associated infections.</li><li>Contributes to the achievement of cost efficiency savings on unit. Maintains an awareness of resource utilization, exercising care in the ordering and use of staff, equipment, and materials.</li><li>Contributes to the achievement of clinical quality outcome indicators and patient satisfaction. Leads unit based Performance Improvement activities as assigned.</li><li>Participates in new staff/nursing student orientation aimed at developing competence and performance. Assists in maintaining a suitable learning environment and acts as a preceptor/mentor in the supervision and teaching of nursing students and new staff to develop their competence.</li><li>Demonstrates transcultural principles in nursing practice.</li><li>Contributes to special projects/assignments linked to nursing strategic priorities and professional practice model as assigned.</li><li>Assists in promoting and sharing knowledge via mentorship in line with relevant research and evidence based practice.</li><li>Follows all Hospital related policies and procedures.</li><li>Participates in self and other’s education, training and development, as applicable.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor's or Associate Degree/Diploma in Nursing is required. Experience Required Two (2) years of Nursing experience with Bachelor’s or four (4) years with Associate Degree/Diploma is required. No experience is required for Saudis with Bachelor’s Degree. Enrolment in New Graduate Development Program for staff with less than one (1) year of experience is required. Other Requirements(Certificates) Current Registered Nurse Licensure from country of origin and Saudi Commission for Health Specialties Licensure is required.</p>

<p>Essential Responsibilities and Duties 1. Organizes workflow and day-to-day operations of the subsection. Ensures all work to be completed and reported promptly. Assigns staff to maximize efficiency and productivity. 2. Disseminates appropriate information to subordinates. Maintains the computerized Laboratory Information Systems for the subsection. 3. Ensures that optimum levels of supplies are available to provide uninterrupted services; maintains an ordering and supply inventory system. 4. Assists in development of new methodologies and the evaluation of new equipment. Updates policy and procedure manuals in accordance with specified guidelines. 5. Performs analyses, tests, and procedures as per established laboratory standards, maintaining quality control of the subsection. Participates in the Quality Assurance programs of the section. Investigates incident reports and implements associated corrective action. 6. Maintains equipment repair logs and equipment operation, maintenance, and re air records of subsection. 7. Assists section supervisor in on-going employee performance appraisal. Counsels subordinates to improve performance. 8. Orients, trains, provides continuing education, and guides lower graded personnel, other laboratory and healthcare personnel, students, and residents. Assists the section supervisor in evaluation of potential employment candidates. Implements and maintains appropriate laboratory safety procedures and practices. 9. Performs technical duties as assigned including weekends, night shifts, and on call coverage. 10. Comply with the section policies, procedures and protocols and follow the section quality improvement program in accordance with CBAHI, JCI, CAP, SFDA and other accreditation agencies standards.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong> Master's or Bachelor's Degree in Medical Technology or Clinical Laboratory Sciences is required.</p><p><strong>Experience</strong> Required Grade 09:Two (2) years of related experience with Master's or four (4) years with Bachelor's Degree is required. Grade 10: ? Four (4) years as Senior Medical Technologist at KFSH&amp;RC or (Grade 09) of related experience is required. ? Average of annual performance appraisal at least (3.5) for the last four (4) years. ? One hundred 100) hours of cumulative continued medical education CME</p><p><strong>Other Requirements(Certificates)</strong> ? Current Registration from country of origin and Saudi Commission for Health Specialties (SCI-IS) is required. ? Registration in National Certification Agency, Clinical Special Cytogenetics/American Society of Clinical Pathologists, Clinical Special Cytogenetics for American, registered Medical Technologist for Europe or Australian Institute of Medical Lab Science, Fellow Institute of Medical Lab Sciences for British or Australian Institute of Medical Sciences for Australian or Medical Lab Science for New Zealander, or registered as Medical Technologist in country of origin is required for non-Saudi.</p>

<p>Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership competencies while in charge or acting as shift resource/team leader.</p><p>Essential Responsibilities and Duties</p><ol><li>Provides total patient care as assigned according to the core standards of patient care and established policies and evidence-based practices.</li><li>Assumes accountability for assessing, planning, implementing and evaluating care as well as discharge planning for each patient.</li><li>Contributes to decreasing the length of stay/waiting time as per unit specific goal. Works in collaboration with Case Management to achieve goals.</li><li>Documents all relevant information correctly, appropriately, and in a timely manner.</li><li>Reports equipment failures, safety and security issues, and/or reduction of supply inventory to Head Nurse or designee.</li><li>Demonstrates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in quality patient care. Acts as an advocate for patients and families. Identifies ideas that will improve the quality of patient care and issues that will negatively affect patient care outcomes, using the professional practice framework.</li><li>Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to head nurse or designee. Complies with policies for personal and patient safety and for the prevention of healthcare associated infections.</li><li>Contributes to the achievement of cost efficiency savings on unit. Maintains an awareness of resource utilization, exercising care in the ordering and use of staff, equipment, and materials.</li><li>Contributes to the achievement of clinical quality outcome indicators and patient satisfaction. Leads unit based Performance Improvement activities as assigned.</li><li>Participates in new staff/nursing student orientation aimed at developing competence and performance. Assists in maintaining a suitable learning environment and acts as a preceptor/mentor in the supervision and teaching of nursing students and new staff to develop their competence.</li><li>Demonstrates transcultural principles in nursing practice.</li><li>Contributes to special projects/assignments linked to nursing strategic priorities and professional practice model as assigned.</li><li>Assists in promoting and sharing knowledge via mentorship in line with relevant research and evidence based practice.</li><li>Follows all Hospital related policies and procedures.</li><li>Participates in self and other?s education, training and development, as applicable.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor's or Associate Degree/Diploma in Nursing is required. Experience Required Two (2) years of Nursing experience with Bachelor?s or four (4) years with Associate Degree/Diploma is required. No experience is required for Saudis with Bachelor?s Degree. Enrolment in New Graduate Development Program for staff with less than one (1) year of experience is required. Other Requirements(Certificates) Current Registered Nurse Licensure from country of origin and Saudi Commission for Health Specialties Licensure is required.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership competencies while in charge or acting as shift resource/team leader.</p><p><strong>Essential Responsibilities and Duties</strong></p><ol><li>Provides total patient care as assigned according to the core standards of patient care and established policies and evidence-based practices.</li><li>Assumes accountability for assessing, planning, implementing and evaluating care as well as discharge planning for each patient.</li><li>Contributes to decreasing the length of stay/waiting time as per unit specific goal. Works in collaboration with Case Management to achieve goals.</li><li>Documents all relevant information correctly, appropriately, and in a timely manner.</li><li>Reports equipment failures, safety and security issues, and/or reduction of supply inventory to Head Nurse or designee.</li><li>Demonstrates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in quality patient care. Acts as an advocate for patients and families. Identifies ideas that will improve the quality of patient care and issues that will negatively affect patient care outcomes, using the professional practice framework.</li><li>Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to head nurse or designee. Complies with policies for personal and patient safety and for the prevention of healthcare associated infections.</li><li>Contributes to the achievement of cost efficiency savings on unit. Maintains an awareness of resource utilization, exercising care in the ordering and use of staff, equipment, and materials.</li><li>Contributes to the achievement of clinical quality outcome indicators and patient satisfaction. Leads unit based Performance Improvement activities as assigned.</li><li>Participates in new staff/nursing student orientation aimed at developing competence and performance. Assists in maintaining a suitable learning environment and acts as a preceptor/mentor in the supervision and teaching of nursing students and new staff to develop their competence.</li><li>Demonstrates transcultural principles in nursing practice.</li><li>Contributes to special projects/assignments linked to nursing strategic priorities and professional practice model as assigned.</li><li>Assists in promoting and sharing knowledge via mentorship in line with relevant research and evidence based practice.</li><li>Follows all Hospital related policies and procedures.</li><li>Participates in self and other?s education, training and development, as applicable.</li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Bachelor's or Associate Degree/Diploma in Nursing is required.</p><h2>Experience</h2><p>Two (2) years of Nursing experience with Bachelor?s or four (4) years with Associate Degree/Diploma is required. No experience is required for Saudis with Bachelor?s Degree. Enrolment in New Graduate Development Program for staff with less than one (1) year of experience is required.</p><h2>Other Requirements(Certificates)</h2><p>Current Registered Nurse Licensure from country of origin and Saudi Commission for Health Specialties Licensure is required.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1 Prepare patients for IVF procedures, including monitoring and assisting with ovarian stimulation, egg retrieval, and embryo transfer. 2 Educate patients about the IVF process, including pre-procedure preparations and post-procedure care. 3 Administer medications as prescribed, including hormone injections, oral medications, and other fertility treatments. 4 Monitor patients for side effects and adverse reactions to medications. 5 Conduct regular assessments of patients health status, including vital signs, symptoms, and response to treatment. 6 Assist in IVF procedures such as egg retrieval and embryo transfer, ensuring that protocols are followed and patient comfort is maintained. 7 Provide technical support during laboratory procedures, such as preparing specimens and handling samples. 8 Educate patients and their families about fertility treatments, including the IVF process, potential outcomes, fall prevention and lifestyle adjustments. 9 Provide guidance on managing medication regimens, recognizing side effects, and understanding laboratory results. 10 Offer emotional support to patients and their families, addressing any concerns or anxieties related to fertility treatments and procedures. 11 Facilitate communication between patients and the IVF team to ensure clear understanding of treatment plans and expectations. 12 Maintain accurate and up-to-date patient records, including treatment plans, medication administration, and procedural outcomes. 13 Document any complications, patient interactions, and follow-up care instructions. 14 Schedule and coordinate patient appointments for consultations, procedures, and follow-ups. 15 Collaborate with other healthcare professionals, including reproductive endocrinologists, embryologists, and lab technicians, to coordinate patient care. 16 Follow strict infection control procedures to ensure a sterile environment for IVF procedures and patient safety. Ensure proper handling and storage of medications and biological samples. 17 Adhere to all regulatory and ethical standards related to fertility treatments and patient confidentiality. 18 Stay informed about updates in reproductive medicine and integrate best practices into patient care. 19 Participate in ongoing education and training related to reproductive health and IVF technologies. 20 Stay current with advancements in fertility treatments and nursing practices. 21 Contribute to quality improvement initiatives within the IVF unit, including assessing and enhancing patient care practices. 22 22. Facilitate admission and discharge process</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Accuracy, ability to work under stress and pressure.</li><li>Initiative and can work as a team member.</li><li>Able to adapt to change and upgrading technologies.</li><li>2 year of experience as a Patient Care Assistant Transition to practice program for fresh graduates from relevant program</li><li>Training program as Patient Care Assistant / Diploma in Nursing or in the same field</li><li>Fluency in spoken and written English is essential, and Arabic is desirable</li><li>License from the country of origin, License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS, ACLS and other LSTC courses as applicable.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>MAIN DUTIES AND RESPONSIBILITIES: Manage the services and activities of the assigned nursing unit including planning, organizing, directing and evaluating the delivery of patient care and unit/clinic operational management functions. Demonstrate knowledge and clinical skills appropriate to the area. Maintain a high visibility (80% clinical presence) to ensure that patient care activities are within established hospital, divisional and unit specific guidelines, policies and procedures, standards and protocols. Demonstrate effective communication and collaboration skills when interacting with patients/families, other health care team members and staff of other departments. Develop and utilize professional collegial networking. Maintain an open door policy for unit staff. Coordinate teaching and mentoring of Nursing, Medical and Paramedical students, Interns and Residents. Work with all health care team members in activities designed for the improvement of patient care outcomes. Ensure provision of patient and family education based on needs assessment, readiness and discharge planning, utilizing appropriate resources. Identify opportunities for improvement within the unit and develop, lead, implement and participate in quality improvement processes and activities. Act as department liaison in nursing and or hospital committees and workgroups. Conduct staff performance appraisals. Accomplish staff job results by coaching, guiding and counseling employees. Facilitate training and professional development of staff. Ensure own and staff full compliance with all hospital safety precautions, maintaining an updated staff matrix of required recertifications. Ensure availability and maintenance of all medical equipment and material supplies to meet operational needs within the assigned unit. Maintain all records pertaining to the operation of the area of assignment and generate reports as required. Conduct Staff meetings and maintain minutes. Develop work staffing plans and work schedules to ensure continued operations. Serve as a professional role model and resource person to nursing staff. Demonstrate respect, compassion and cultural sensitivity to patients/families other hospital employees, students and faculty. Assume responsibility for own professional growth, decisions and actions. Perform other duties as assigned.</p><p>Benefits Competitive tax free salary One year renewable contract (+ one month salary bonus on renewal) 61 days paid leave (annual + public holidays) Flights included (start, mid year &amp; end of contract) Free furnished Western style accommodation or allowance Utilities covered Free medical care &amp; access to recreation facilities</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor Degree in Nursing or equivalent from an accredited institution.</li><li>Current registration as a professional registered nurse.</li><li>Specific Certification as required in area of assignment/education.</li><li>Eligible for registration with Saudi Commission for Health Specialties.</li><li>Minimum of 8 (eight) years current clinical nursing experience following licensure/ registration in the country of origin, 3 (three) years of which in specific field/area and in comparable management position</li><li>Oncology experience essential.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>Summary<br></b>Responsible for the diagnosis and treatment of medical diseases and conditions, as well as the provision of medical care in the field of General &amp; Upper GI Surgery in accordance with current medical staff bylaws, rules and regulations and the Hospital s policies and procedures.<br><b><br>Essential Responsibilities and Duties<br></b>• Clinical Responsibilities<br>• Provides high quality patient care in all aspects of General &amp; Upper GI Surgery according to his/her approved clinical privileges.<br>• Provides consultation (inpatient, outpatient emergency room, other patient areas) upon request and responds in a timely manner within the prescribed timeframe as outlined in the Hospital s policy.<br>• Responsible for the timely completion, competencies, accuracy and eligibility of the medical report.<br>• Provides on-call service and ensures availability and response time with the prescribed time within the prescribed timeframe in accordance with Hospial s policy.<br>• Conducts daily morning rounds to identify patients ready for discharge. Ensures that discharge orders are within 24 hours prior to discharge.<br>• Performs any other clinical responsibilities related to General &amp; Upper GI Surgery as assigned.<br>• Academic Responsibilities<br>• Provides orientation, bedside training and supervision to interns, residents and fellows as assigned.<br>• Participates in Department s educational activities and training programs. Partakes in national and international medical conferences.<br>• Maintains and enhances professional knowledge and continuing education requirements.<br>• Research Responsibilities<br>• Participates in clinical, basic and translational research projects in accordance with Research Advisory Council Policy in order to advance knowledge, improve the quality of postgraduate education and contribute to the national and international recognition of the Hospital.<br>• Administrative Responsibilities<br>• Undertakes the administrative duties assigned by Head of Section or Chairman.<br>• Participates in all mandatory departmental activities and serves on departmental, Hospital s committees, and other administrative functions, as required.<br>• Assists the department in the development and implementation of techniques and practices that help maximize the utilization of all resources within the department and across the Hospital.<br>• Abide by the current Hospital and medical bylaws, all relevant rules, regulations and policies and keeps updated of any changes that might occur.<br>• Follows all Hospital s related Policies and Procedures.<br>• Participates in self and others' education, training and development, as applicable.<br>• Performs other related duties as assigned.<br>Education<br>Graduation from an accredited medical school, completion of required period of training in speciality and/or subspecialty, with Arab or American Board certificate, membership and/or fellowship status in the United States and/or Canada or their equivalent.<br>Experience Required<br>Seven (7) years of training in specialty or subspecialty plus postgraduate training experience must be equal or to exceed seven (7) years experience in the subspecialty.<br>Other Requirements(Certificates)<br>N/A.<br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>STAFF NURSE I Posted on Thursday, 25 June 2026, 10 Muharram 1448 Apply by Friday, 03 July 2026, 18 Muharram 1448 Location Jeddah Department/Section Nursing Recruitment And Retention Section Summary Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leadership competencies while in charge or acting as shift resource/team leader.</p><p>Essential Responsibilities and Duties</p><ul><li>Provides total patient care as assigned according to the core standards of patient care and established policies and evidence-based practices.</li><li>Assumes accountability for assessing, planning, implementing and evaluating care as well as discharge planning for each patient.</li><li>Contributes to decreasing the length of stay/waiting time as per unit specific goal. Works in collaboration with Case Management to achieve goals.</li><li>Documents all relevant information correctly, appropriately, and in a timely manner.</li><li>Reports equipment failures, safety and security issues, and/or reduction of supply inventory to Head Nurse or designee.</li><li>Demonstrates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in quality patient care. Acts as an advocate for patients and families. Identifies ideas that will improve the quality of patient care and issues that will negatively affect patient care outcomes, using the professional practice framework.</li><li>Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to head nurse or designee. Complies with policies for personal and patient safety and for the prevention of healthcare associated infections.</li><li>Contributes to the achievement of cost efficiency savings on unit. Maintains an awareness of resource utilization, exercising care in the ordering and use of staff, equipment, and materials.</li><li>Contributes to the achievement of clinical quality outcome indicators and patient satisfaction. Leads unit based Performance Improvement activities as assigned.</li><li>Participates in new staff/nursing student orientation aimed at developing competence and performance. Assists in maintaining a suitable learning environment and acts as a preceptor/mentor in the supervision and teaching of nursing students and new staff to develop their competence.</li><li>Demonstrates transcultural principles in nursing practice.</li><li>Contributes to special projects/assignments linked to nursing strategic priorities and professional practice model as assigned.</li><li>Assists in promoting and sharing knowledge via mentorship in line with relevant research and evidence based practice.</li><li>Follows all Hospital related policies and procedures.</li><li>Participates in self and other?s education, training and development, as applicable.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Associate Degree/Diploma in Nursing is required.</li><li>Two (2) years of Nursing experience with Bachelor?s or four (4) years with Associate Degree/Diploma is required.</li><li>No experience is required for Saudis with Bachelor?s Degree.</li><li>Enrolment in New Graduate Development Program for staff with less than one (1) year of experience is required.</li><li>Current Registered Nurse Licensure from country of origin and Saudi Commission for Health Specialties Licensure is required.</li></ul><p></p></section>

<p>To lead the development and execution of the sales capability framework and comprehensive training programs across the Commercial division, ensuring the Acquisition, Account Management, Telesales, and Incubation teams possess the specialized skills, product knowledge, and strategic competencies required to drive revenue growth and operational excellence.</p><p><strong>Key Accountability Areas</strong></p><p><strong>Training and Sales Capability Management</strong></p><ul><li>Sales Capability Strategy &amp; Enablement Design and implement a structured sales capability framework that aligns with HungerStation s commercial strategy and long-term business goals.</li><li>Develop specialized learning paths for different sales sub-functions (Acquisition, AM, Telesales, and Incubation) to address their unique market challenges and KPIs.</li><li>Collaborate with Product and Tech teams to translate complex app updates and new feature launches into clear, persuasive sales playbooks and training content.</li><li>Stay at the forefront of sales enablement trends and tools to continuously modernize the training approach and improve team efficiency.</li></ul><p><strong>Training Delivery &amp; Onboarding</strong></p><ul><li>Lead the end-to-end delivery of high-impact training sessions, workshops, and seminars focusing on negotiation, value-based selling, and relationship management.</li><li>Manage the commercial onboarding program to ensure new hires are integrated effectively and reach their performance targets in the shortest possible time.</li><li>Produce high-quality training collateral, including manuals, digital learning assets, and assessment tools.</li><li>Conduct "Train the Trainer" sessions to empower regional leads and managers to provide ongoing localized support.</li></ul><p><strong>Performance Analytics &amp; Insights</strong></p><ul><li>Perform systematic Training Needs Analysis (TNA) by analyzing sales performance data, conducting field visits, and evaluating skill gaps across different teams.</li><li>Measure the effectiveness of capability initiatives through defined metrics (e.g., ramp-up time, conversion rates, and retention) and provide regular reports to senior leadership.</li><li>Utilize data from CRM and BI tools to identify specific performance bottlenecks and design targeted interventions to address them.</li></ul><p><strong>Strategic Projects &amp; Innovation</strong></p><ul><li>Support the Sales Excellence leadership in executing high-priority strategic initiatives, such as new vertical launches (e.g., SSU, Pickup) or geographical expansions.</li><li>Contribute to the design and refinement of sales incentive schemes to ensure they are aligned with the desired behaviors and capability levels.</li><li>Drive continuous improvement projects within the Sales Excellence department to streamline workflows and enhance the overall "sales engine."</li></ul><p><strong>People Management</strong></p><ul><li>Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.</li><li>Participate in the identification and recruitment of key talents for the function.</li><li>Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.</li><li>Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p>Knowledge and Experience <ul><li>3 5years of experience in Sales Enablement, Sales Capability, or Sales Management, ideally within a fast-paced E-commerce or Marketplace environment.</li><li>Proven experience in designing and scaling training programs for diverse sales teams (Acquisition vs. Account Management).</li><li>Strong analytical capability with a track record of using data to drive training decisions and measure ROI.</li><li>Familiarity with modern sales methodologies (e.g., SPIN, Challenger, or Consultative Selling).</li></ul> Education and Certifications <ul><li>Bachelor s degree in business administration, Marketing, Human Resources, or a related field.</li><li>Professional certifications in Training (e.g., CPTD, CIPD) or Sales Coaching are highly preferred.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>Job Purpose The Government Relations Officer (GRO) is the primary custodian of the company’s regulatory compliance regarding employee documentation and labor laws. You will manage the entire lifecycle of employee government services—ensuring that visas, residency permits (Iqama), and labor contracts are fully compliant with Ministry of Human Resources and Social Development (MHRSD) and Ministry of Interior regulations.</p><br><br> Key Responsibilities: <br> <ul> <li>Key Responsibilities<br>1. Employee Lifecycle Compliance (Core Focus)<br>Onboarding: Process new work visas, arrange medical insurance, and coordinate medical screenings &amp; biometrics for new hires.<br>Iqama Management: Handle the issuance, renewal, and cancellation of resident identities (Iqama) for all expatriate employees within statutory deadlines.<br>Mobility: Process sponsorship transfers (Naqal), exit/re-entry visas, and final exit visas for resignations/terminations.<br>HR Integration: Ensure job titles on employment contracts match the professions registered in Qiwa and GOSI to avoid legal penalties .<br>2. Government Systems &amp; Portal Management<br>Qiwa: Manage the platform to ensure full compliance with Saudi Labor Law, including drafting and validating employment contracts digitally.<br>Muqeem: Monitor employee residency status, passport details, and dependents.<br>GOSI: Register new employees and terminate leavers for social insurance purposes.<br>Absher (Business): Manage company vehicle registrations and employee family sponsorship where applicable .<br>3. Regulatory Audits &amp; Penalty Prevention<br>Act as the company representative during labor office inspections and Ministry audits, providing necessary documentation instantly.<br>Proactively monitor expiry dates (Iqama, Passports, Company Licenses) to prevent financial penalties.<br>Advise HR management on changes to the Saudi Labor Law, Saudization (Nitaqat) levels, and localization requirements .<br>4. Employee Relations Support<br>Liaise between employees and government entities for official letters (Bank Letters, Police Clearance, Driver’s License conversion).<br>Support the HR team in offboarding by ensuring proper settlement and cancellation of labor files to avoid blocking future visas for employees.</li> </ul> <br> Requirements: <br> <ul> <li>Qualifications &amp; Requirements</li> <li>Experience &amp; Knowledge:</li> <li>Minimum 1 to 5 years of experience specifically as a GRO or PRO in Saudi Arabia .</li> <li>Deep understanding of Saudi Labor Law, Immigration rules, and GOSI regulations.</li> <li>Technical proficiency with the following government portals:</li> <li>Qiwa, Muqeem, GOSI, Absher (Business)</li> <li>Mudad (Wage Protection System) and MHRSD platforms .</li> <li>Skills &amp; Attributes:</li> <li>Language: Fluent in Arabic (required) and English (business proficient).</li> <li>Negotiation: Strong interpersonal skills to resolve disputes with government clerks efficiently.</li> <li>Organization: High attention to detail to manage hundreds of employee records and expiration dates.</li> <li>Problem Solving: Ability to resolve "stuck" applications (e.g., visa bans or profession mismatches) without external consultants.</li> <li>Education:</li> <li>Bachelor’s degree in Business Administration, Law, or HR is highly preferred.Working Conditions</li> <li>Full-time, office-based with frequent travel to Immigration (Jawazat), Labor Office, and Chamber of Commerce.</li> <li>Must have a valid Saudi driving license and access to a vehicle.In addition, we would like to include one more responsibility for this role:</li> <li>Supporting the Sales team in coordinating and communicating with relevant government authorities regarding product registration and market access matters when required.</li> </ul> <br> <br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p><br><p>Approach each client engagement as a&amp;nbsp;<strong>partnership</strong>, create an environment that attracts the&amp;nbsp;<strong>most talented professionals</strong>&amp;nbsp;and allows them to flourish, and regulate&amp;nbsp;<strong>growth</strong>&amp;nbsp;to maintain&amp;nbsp;<strong>excellence</strong>&amp;nbsp;in our service standards.</p><br><br><p>If you are interested in a long and rewarding career working with high-profile clients on some of the most challenging projects in the world, then Decima is where you belong. At Decima, you will be able to explore incredible growth and professional development opportunities.</p><br><p>We are seeking a <strong>driven and capable Electrical Engineer / Electrical Operations Subject Matter Expert </strong>to support mission-critical data center projects in KSA. This role will provide technical expertise across electrical design review, commissioning, operational readiness, and facility operations for complex data center environments.</p><br><p>The ideal candidate has strong direct data center experience and a deep understanding of critical electrical infrastructure supporting Tier III and Tier IV facilities. The candidate should be capable of reviewing electrical systems for operability, maintainability, reliability, resiliency, and compliance with client operational standards.</p><br><p>This is a hands-on, client-facing technical role focused on electrical system performance, operational risk, procedure development, commissioning support, and operational readiness. The role requires strong technical writing, communication, and stakeholder management skills, including the ability to develop, review, and validate Standard Operating Procedures, Emergency Operating Procedures, and Methods of Procedure.</p><br><p><strong>RESPONSIBILITIES</strong></p><br><ul><li>Provide technical expertise for critical data center electrical systems, including utility service, medium-voltage distribution, high-voltage and low-voltage switchgear, transformers, UPS systems, static transfer switches, automatic transfer switches, power distribution units, remote power panels, busway systems, emergency generators, generator paralleling systems, battery energy storage systems, grounding and bonding systems, protective relaying, and power monitoring systems.</li><li>Review electrical designs, commissioning reports, test procedures, and technical documentation for operability, maintainability, reliability, resiliency, and alignment with client operational standards.</li><li>Participate in design reviews, constructability reviews, commissioning reviews, operational readiness assessments, technical workshops, and project meetings.</li><li>Evaluate electrical infrastructure, system performance, operational risks, redundancy, maintenance strategies, and reliability requirements across mission-critical environments.</li><li>Develop, review, edit, and validate Standard Operating Procedures, Emergency Operating Procedures, and Methods of Procedure in alignment with client standards and industry best practices.</li><li>Conduct technical procedure reviews to confirm operational accuracy, risk mitigation, maintainability, and safe execution.</li><li>Facilitate procedure validation exercises, tabletop reviews, change management reviews, and operational governance activities.</li><li>Support commissioning and operational acceptance by verifying that electrical systems operate in accordance with design intent and client reliability objectives.</li><li>Prepare clear and technically accurate documentation, including engineering reports, risk assessments, operating procedures, technical evaluations, and operational readiness documentation.</li><li>Serve as a trusted technical advisor to clients and coordinate with multidisciplinary engineering, commissioning, construction, operations, contractor, and stakeholder teams.</li><li>Support business development activities by providing technical expertise during client engagements, as required.</li></ul><p><strong>QUALIFICATIONS</strong></p><br><p><strong>Required qualifications:</strong></p><br><ul><li>Bachelor’s degree in Electrical Engineering or a related engineering discipline.</li><li>Minimum <strong>10 years</strong> of electrical engineering, commissioning, operations, mission-critical engineering, or related technical experience.</li><li>Minimum <strong>5 years</strong> of direct experience in mission-critical or data center environments.</li><li>Experience in one or more of the following areas: data center electrical design, electrical commissioning, critical facility operations, or mission-critical engineering.</li><li>Strong understanding of electrical infrastructure supporting critical facilities, including power distribution, backup power, electrical protection, monitoring, and critical environment systems.</li><li>Demonstrated experience developing, reviewing, editing, or validating SOPs, EOPs, and MOPs.</li><li>Strong understanding of critical environment operational practices, including change management, permit-to-work systems, lockout/tagout, energized electrical work procedures, switching procedures, risk assessments, incident response, root cause analysis, preventive maintenance, reliability-centered maintenance, and continuous improvement practices.</li><li>Working knowledge of mission-critical industry standards, codes, and operational best practices, including ASHRAE, NFPA, ISO, IEC, Uptime Institute Tier Standards, TIA-942, BICSI, applicable international building, fire, energy, and local authority requirements.</li><li>Ability to interpret engineering standards and apply them to real-world data center design, commissioning, operations, maintenance, operational readiness, and emergency response.</li><li>Excellent technical writing, documentation, reporting, communication, and presentation skills.</li><li>Ability to work effectively with clients, contractors, consultants, commissioning teams, operations teams, and multidisciplinary project stakeholders.</li><li>Strong critical thinking, problem-solving, organization, time management, technical leadership, and stakeholder management skills.</li><li>Willingness to travel domestically and internationally as required.</li></ul><p><strong>Preferred qualifications:</strong></p><br><ul><li>Direct experience supporting hyperscale data centers such as AWS, Google, Microsoft, Meta, Oracle, or similar environments.</li><li>Experience supporting colocation providers such as QTS, Equinix, Digital Realty, Compass Datacenters, Vantage, Aligned, STACK Infrastructure, CyrusOne, or similar operators.</li><li>Direct experience supporting mission-critical facilities in Saudi Arabia or the broader GCC region.</li><li>Professional Engineer license, Chartered Engineer status, or equivalent professional registration.</li><li>Experience serving as a Commissioning Authority, Owner’s Engineer, or Owner’s Representative.</li><li>Minimum 5 years of project or program management experience leading complex multidisciplinary projects.</li><li>Experience supporting operational readiness, commissioning, quality assurance, facility operations, technical consulting, or client advisory programs in mission-critical environments.</li></ul><p><strong>POSITION DETAILS</strong></p><br><ul><li><strong>Location (On-site):</strong> Kingdom of Saudi Arabia</li><li><strong>Position:</strong> Electrical Engineer / Electrical Operations Subject Matter Expert</li><li><strong>Position Classification:</strong> Project-Based</li></ul><p><strong>Please note:&amp;nbsp;</strong>This position is part of our anticipated expansion in&amp;nbsp;<strong>KSA</strong>. While we are excited about the opportunities this role will offer, the position is not currently active and is associated with the planned launch of our operations in the region. By applying, you acknowledge that this is a future opportunity and not an offer of immediate employment. We appreciate your interest and encourage you to express your intent to be considered once the role becomes available.</p><br><br><p>Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>

<div><div ><p ><font color="#ff0000" face="Delivery, sans-serif"><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></font></p><p ><font color="#ff0000" face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Would you like to become part of the world's most international company in the world?</font><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><font face="Delivery, sans-serif">Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </font></p><p ><font face="Delivery, sans-serif">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000"><br></font></strong></font></p><p ><font face="Delivery, sans-serif"><strong><font color="#ff0000">Overall Role Purpose </font> </strong></font></p><p ><font face="Delivery, sans-serif">Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmes and identify process gaps to create a more seamless operations whilst managing counselling and coaching activities aimed at reinforcing strengths and bridging weaknesses in the different sections of the CS Dept.</font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Tasks:</strong></font></p><p ><font face="Delivery, sans-serif"><u>Customer Service Senior Management (CS Section Managers)</u></font></p><p ><font face="Delivery, sans-serif">• Ensure relevant skills and competencies in each customer service section are up to date and CS personnel are effectively trained to an acceptable standard to achieve service excellence. </font></p><p ><font face="Delivery, sans-serif">• Work with the CS Section managers to provide coaching and training to customer service staff with the objective of upgrading their skills level</font></p><p ><font face="Delivery, sans-serif">• Assist the CS Section managers in the administration and monitoring of the quality.</font></p><p ><font face="Delivery, sans-serif">• Support in conducting audits in the function to ensure the achievement and maintenance of service quality and Centre of excellence (COE) objectives.</font></p><p ><font face="Delivery, sans-serif">• Work closely with the CS Manager and CS Section managers on career progression planning for CS personnel. </font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Regional Office and Subfunction Managers</u></font></p><p ><font face="Delivery, sans-serif">• Work closely with RO’s Customer Service & Support Manager to implement regionally driven projects and initiatives in the country and identify areas or processes for service improvement and recommend specific CS-related improvement actions.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO to deploy a Mystery Shopper programme to drive Service Excellence based on independent assessments of service quality and benchmark against competitor performance in areas of the service delivery. </font></p><p ><font face="Delivery, sans-serif">• Ensure the analysis of service incidents and failures is carried out to surface trends in service gaps and process weaknesses in the Customer Service Dept or other interfacing functional departments (e.g. Hub, Gateway, Network, Contractors, etc.) that may impact service excellence </font></p><p ><font face="Delivery, sans-serif">• Work closely with CS Functional managers and supervisors to define post-training evaluation and coaching techniques to gauge training effectiveness, recommend changes where appropriate and identify strengths for reinforcement and weaknesses for further training.</font></p><p ><font face="Delivery, sans-serif">• Collaborate with RO, First Choice & Cross Functional team to improve customer experience with the feedback received through different channels i.e. VOICE. Derive efficiency initiatives through feedbacks received from customers. </font></p><p ><font face="Delivery, sans-serif">• Work with HR T&D Manager to ensure appropriate external programs are planned for CS. </font></p><p ><font face="Delivery, sans-serif"><u><br></u></font></p><p ><font face="Delivery, sans-serif"><u>Training & Development Function</u></font></p><p ><font face="Delivery, sans-serif">• Conduct skills verification (tests) to ensure that relevant CS skills and competencies are current and effectively trained.</font></p><p ><font face="Delivery, sans-serif">• Ensure effective use of Workforce Management tool to produce and manage rosters, that provide optimum resources to cater to the incoming call volumes, ensure 24 hour cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.</font></p><p ><font face="Delivery, sans-serif">• Plan, design and develop training programs and materials (including Train-the-Trainer Training for CS Managers/Supervisors) or source external training to support outstanding Customer Service standards.</font></p><p ><font face="Delivery, sans-serif">• Ensure post-implementation review of processes and analysis of data is carried out to gauge – where applicable and feasible – the effectiveness of implemented programs.</font></p><p ><font face="Delivery, sans-serif">• Develop appropriate performance metrics for the evaluation of customer contact skills and competencies, which will facilitate the identification of CS-related training needs gaps.</font></p><p ><font face="Delivery, sans-serif">• Develop, maintain and update a comprehensive and effective internal training programme aligned to the CS department’s and company’s training objectives </font></p><p ><font face="Delivery, sans-serif">• Lead and provide clear objectives for the CS analyst in assigned tasks to facilitate the achievement of CSD departmental goals</font></p><p ><font face="Delivery, sans-serif">• Evaluate external training consultants on appropriate training for CS staff</font></p><p ><font face="Delivery, sans-serif">• Perform scheduled call monitoring and service audits to (via various contact media in the Customer Contact Centre) that CS personnel are continually working towards delighting customers through consistent and excellent service standards.</font></p><p ><font face="Delivery, sans-serif">• Coordinate and roll-out a specified number of CS Frontline Training for new recruits yearly</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Strategic Planning for Customer Service Development and Budget Compliance </u></font></p><p ><font face="Delivery, sans-serif">? Prepare the CS Training and Development Plan per AOP requirements and ensure the training and development needs of CS personnel reflect business imperatives.</font></p><p ><font face="Delivery, sans-serif">• Ensure that budgeted training man-days are met in accordance with overall organisation plan and schedule</font></p><p ><font face="Delivery, sans-serif">• Identify benchmarking exercises against competitor / cross-industry / network customer contact centres for CS Analyst to carry out such exercises to surface best demonstrated practices and explore the viability of implementing these with a cost-benefit analysis and a business case justification. </font></p><p ><font face="Delivery, sans-serif">• Implementation of corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif"><u>Information Management</u></font></p><p ><font face="Delivery, sans-serif">• Guide on the construction of a database on employee training for the CS department and ensure that training records are maintained and updated promptly with a monthly summary report submitted to the CS Manager.</font></p><p ><font face="Delivery, sans-serif">• Ensure that CS Analyst maintain and update documented work procedures and instructions to reflect the latest and accurate information and that current practice reflect specified procedures.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Your Profile:</strong></font></p><p ><font face="Delivery, sans-serif">• Presentation skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Facilitation and training skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Customer-facing and interaction skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Word, Excel, PowerPoint, etc.) (excellent)</font></p><p ><font face="Delivery, sans-serif">• Software skills (Customer Contact Centre systems, e.g. ACD, PABX, CRM, CTI, IVR, Workforce Management Systems, Quality Monitoring Systems, etc.) (good working knowledge)</font></p><p ><font face="Delivery, sans-serif">• Software skills (MS Power tools, DHL Systems) (preferable)</font></p><p ><font face="Delivery, sans-serif">• Communication skills, spoken and written (excellent)</font></p><p ><font face="Delivery, sans-serif">• Negotiation and interpersonal skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Leadership skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Analytical, organizational and motivational skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• Project Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif">• People Management skills (excellent)</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif" color="#ff0000"><strong>Our Offer:</strong></font></p><p ><font face="Delivery, sans-serif">• Strong career support in an international environment.</font></p><p ><font face="Delivery, sans-serif">• Great culture and colleagues.</font></p><p ><font face="Delivery, sans-serif">• Multifarious benefit programm.</font></p><p ><font face="Delivery, sans-serif"><br></font></p><p ><font face="Delivery, sans-serif">Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</font></p><p ><font face="Delivery, sans-serif"> </font></p><p ><font face="Delivery, sans-serif">We look forward to receiving your application!</font></p><p ><font face="Delivery, sans-serif"> </font></p><div><font face="Delivery, sans-serif"><br></font></div></div></div>