E-marketing Jobs - Medina Saudi

<h3 >About the Role</h3> <p >Recruit Lytix HR is seeking a <strong >Customer Support Representative</strong> for a full-time, remote position based in Medina, Al Madinah. This role is designed for individuals with 0-1 years of experience who are committed to providing professional assistance and fostering positive customer experiences through timely communication and effective problem-solving. The successful candidate will be instrumental in responding to customer enquiries, providing accurate information, and supporting overall customer satisfaction goals.</p> <h3 >Role Responsibilities</h3> <p >The Customer Support Representative will perform a range of duties to ensure high-quality service delivery:</p> <ul > <li >Respond to customer enquiries across various channels, including phone, email, chat, and online platforms.</li> <li >Provide accurate information regarding products, services, and operational processes.</li> <li >Efficiently and professionally resolve customer concerns.</li> <li >Document all customer interactions and maintain updated records.</li> <li >Escalate complex issues to appropriate internal teams when necessary.</li> <li >Maintain a positive, helpful, and empathetic communication style.</li> <li >Adhere to established customer service procedures and guidelines.</li> <li >Identify and suggest opportunities to enhance customer experiences.</li> <li >Manage multiple customer requests effectively and concurrently.</li> <li >Meet defined service quality and performance targets.</li> </ul> <h3 >Required Skills and Attributes</h3> <p >Candidates should possess the following skills and attributes:</p> <ul > <li >Strong verbal and written communication skills.</li> <li >A customer-focused mindset with a commitment to service excellence.</li> <li >Ability to maintain professionalism and composure under pressure.</li> <li >Demonstrated problem-solving abilities.</li> <li >Comfortable using customer service software and various digital tools.</li> <li >Effective multitasking capabilities.</li> <li >Strong attention to detail in all interactions and documentation.</li> </ul> <h3 >Qualifications and Experience</h3> <p >This is an entry-level position requiring 0-1 years of experience. The following qualifications are essential:</p> <ul > <li >High school diploma or equivalent is required.</li> <li >Previous experience in customer service, support, call centre, or administrative roles is preferred.</li> <li >Experience with CRM systems is considered an advantage.</li> <li >Entry-level applicants with strong communication skills are encouraged to apply.</li> </ul> <h3 >Work Environment</h3> <p >This is a remote, full-time position. Candidates must ensure they have a reliable internet connection and a suitable remote workspace to perform duties effectively.</p> <h3 >Equal Opportunity Statement</h3> <p >We are committed to providing a workplace built on respect, inclusion, and equal access to opportunities. We encourage applications from qualified individuals of all backgrounds and make hiring decisions based on skills, qualifications, experience, and business requirements. We do not discriminate against candidates based on any protected characteristic under applicable employment laws.</p>

About us:<br>Elsewedy Electric: Powering Progress, Empowering People<br>For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.<br>Job Purpose:<br>To support the implementation, maintenance, and continuous improvement of Oracle Manufacturing and SCM modules by providing functional support, system configuration, issue resolution, and user assistance, ensuring efficient business operations and alignment with organizational requirements.<br>Roles & Responsibilities:<br>Support Oracle Manufacturing and SCM modules and provide day-to-day functional support. Perform system configurations, setups, and master data maintenance. Participate in CRP, SIT, UAT, and end-user training activities. Troubleshoot system issues, manage incidents, and support users. Assist in requirements gathering, gap analysis, and solution design. Support testing of integrations, reports, and system enhancements. Coordinate with Oracle Support to track and resolve Service Requests (SRs). Prepare functional documentation and support continuous process improvements.<br>You're a great fit if you have:<br>Bachelor’s Degree in Computer Science, Information Systems, or equivalent3-5 years of experience in Oracle SCM & Manufacturing modules Strong working knowledge of Oracle E-Business Suite (SCM & Manufacturing), with the ability to support and optimize business processes. Proficiency in SQL and reporting tools for data extraction, analysis, and report generation. Advanced skills in MS Excel and Microsoft Office Suite for data management, reporting, and documentation. Good understanding of Linux operating systems and related environments.

<p>THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p><p>KEY ROLES &amp; RESPONSIBILITIES</p><ul><li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service</li><li>Meet and greet VIP guests personally</li><li>Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>Prepare compendiums prior guest arrival and check-into system if necessary</li><li>Maintain close contact with Airport Concierge for new arrivals and departures</li><li>Update and maintain repeat guest history system</li><li>Promote Inter-Hotel sales and in-house facilities</li><li>Send prepared welcome cards and amenities to room prior to guest arrival</li><li>Attend to special requests by guests</li><li>Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>Prepare requisitions for amenities on a timely basis</li><li>Performs related duties and special projects assigned</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.</p><p>From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.</p><p>Our Brands include:</p><ul><li>-Raffles</li><li>-Fairmont</li><li>-Sofitel</li><li>-MGallery</li><li>-Grand Mercure</li><li>-Pullman</li><li>-Swissôtel</li><li>-Novotel</li><li>-Suite Novotel</li><li>-Mercure</li><li>-Thalassa sea &amp; spa</li><li>-Adagio</li><li>-ibis</li><li>-ibis Styles</li><li>-ibis budget</li><li>-HotelF1</li></ul>

<h3>Key Responsibilities</h3>Lead technical design and translate requirements into LLD, service architecture, API contracts and integration flows . Develop scalable Java/Spring Boot Microservices and REST APIs . Drive API security using OAuth2, OIDC, JWT, Authentication/Authorization and API Gateway concepts. Provide technical leadership for React JS development and API integration. Remain hands-on with coding, debugging, performance optimization and complex technical issues. Conduct code/design reviews , mentor developers and remove technical blockers. Support production/L3 issues, RCA, deployments, DR activities and application stabilization . Collaborate with Architects, Product Owners, QA, DevOps, Security and Business teams. <h3>Preferred candidate profile</h3>Must-Have Skills Java 8/11/17+ | Spring Boot | Spring Security | Microservices | REST APIs | LLD | JPA/Hibernate | SQL | React JS | JavaScript/TypeScript | OAuth2 | OIDC | JWT | API Gateway | Git | CI/CD | Docker/Kubernetes | Jenkins/Azure DevOps<p><strong>Desired Candidate Profile</strong></p><h3>Candidate Profile</h3>812+ years of software development experience. 3+ years as Technical Lead / Development Lead. Strong expertise in LLD + Java/Spring Boot + Microservices . Strong API design and security knowledge. Good hands-on React JS experience. Proven ability to lead a development team while remaining hands-on technically . Strong communication, problem-solving and stakeholder management skills. Enterprise-scale digital application experience in an Agile/Scrum environment.

<p>Position Overview We are seeking a dependable, customer-focused Customer Support Specialist to join our remote team. In this entry-level role, you will assist customers with questions, account needs, service requests, order inquiries, and routine problem resolution while helping deliver a positive customer experience. This position is ideal for someone who communicates clearly, enjoys helping others, stays organized, and is comfortable working with computers and online support tools. No previous professional experience is required. Training and ongoing support will be provided. Recent graduates, career changers, individuals returning to the workforce, and applicants seeking their first remote position are encouraged to apply.</p><h3>Key Responsibilities</h3><h4>Customer Assistance</h4><p>Respond to customer questions in a professional and friendly manner. Assist with account, product, service, and order-related inquiries. Provide accurate information using approved company resources. Guide customers through routine processes and next steps. Resolve common questions and concerns within established guidelines. Escalate complex issues to the appropriate team. Maintain a positive and respectful customer experience.</p><h4>Email, Chat &amp; Phone Support</h4><p>Communicate with customers through approved support channels. Provide clear and helpful written or verbal responses. Use support templates, scripts, and knowledge resources appropriately. Manage multiple routine conversations when required. Maintain professionalism during challenging interactions. Route specialized requests to the appropriate department.</p><h4>Ticket &amp; Case Management</h4><p>Create and update customer support tickets. Categorize customer requests accurately. Document customer questions, actions taken, and resolutions. Maintain clear and complete case notes. Monitor open and pending cases. Update ticket status throughout the resolution process. Follow up on assigned cases when required. Close completed cases according to established procedures.</p><h4>Account &amp; Records Support</h4><p>Enter and update customer information in company systems. Maintain accurate customer profiles and account records. Process authorized account updates. Review information for accuracy and completeness. Identify missing or inconsistent information. Maintain organized digital customer records. Protect confidential and sensitive information.</p><h4>Problem Resolution</h4><p>Listen carefully to understand customer concerns. Ask relevant questions to identify the issue. Follow established troubleshooting procedures. Explain solutions and next steps clearly. Assist with routine account and service issues. Escalate technical, billing, or policy-related matters when necessary. Document resolutions accurately.</p><h4>Administrative Support</h4><p>Update spreadsheets, trackers, and internal records. Process routine customer forms and requests. Maintain support logs and digital documentation. Assist with basic reporting and summaries. Complete routine data-entry assignments. Support additional administrative projects as needed.</p><h4>Team Collaboration</h4><p>Communicate professionally with supervisors and colleagues. Coordinate with other departments regarding customer requests. Provide updates on unresolved or pending issues. Ask for assistance when an issue falls outside assigned responsibilities. Participate in virtual meetings, coaching, and training. Maintain reliable communication during scheduled working hours.</p><h3>Required Qualifications</h3><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing skills.</li><li>Strong written and verbal communication.</li><li>Friendly, patient, and professional approach.</li><li>Good listening and problem-solving skills.</li><li>Strong attention to detail.</li><li>Good organization and time management.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine requests.</li><li>Ability to remain professional during difficult interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.</li></ul><h3>Preferred Qualifications</h3><p>Professional experience is not required . Familiarity with any of the following is helpful but not necessary: Customer service or customer support. Email, chat, or phone-based support. CRM or ticket-management platforms. Microsoft Office or Google Workspace. Data entry and customer records. Account or order support. Administrative or clerical tasks. Remote collaboration tools. Experience from retail, hospitality, volunteer work, internships, academic projects, freelance work, or other customer-facing activities may also be considered relevant.</p><h3>Skills &amp; Competencies</h3><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Problem solving.</li><li>Written communication.</li><li>Attention to detail.</li><li>Organization and time management.</li><li>Computer proficiency.</li><li>Dependability and professionalism.</li><li>Adaptability and willingness to learn.</li><li>Confidential handling of information.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing skills.</li><li>Strong written and verbal communication.</li><li>Friendly, patient, and professional approach.</li><li>Good listening and problem-solving skills.</li><li>Strong attention to detail.</li><li>Good organization and time management.</li><li>Ability to follow established procedures.</li><li>Ability to manage multiple routine requests.</li><li>Ability to remain professional during difficult interactions.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.</li></ul>

About us:<br>Elsewedy Electric: Powering Progress, Empowering People<br>For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.<br>Job Purpose:<br>To support international procurement operations by handling supplier communications, preparing documentation, tracking orders, and ensuring timely delivery of materials in alignment with production needs and company standards. <br>Roles & Responsibilities:<br>Assist in identifying and communicating with international suppliers for quotations and order confirmations. Prepare and process purchase orders, ensuring accuracy in specifications, pricing, and delivery terms. Track shipments and coordinate with logistics to ensure timely delivery and customs clearance. Maintain procurement records and documentation in ERP systems. Support supplier evaluation processes and maintain updated vendor databases. Collaborate with internal departments to align procurement activities with production schedules. Resolve minor discrepancies in orders, invoices, and deliveries in coordination with suppliers. Ensure compliance with procurement policies and international trade regulations. <br>You're a great fit if you have:<br>Bachelor’s in Supply Chain, Procurement, or Business Administration Proficient in English and Arabic 2-3 years' in foreign procurement or supply chain Basic procurement training or certification CIPS Level 2 or equivalent is preferred Proficiency with Oracle ERP, MS Word, Excel

<h3 >About Elsewedy Electric</h3> <p >Elsewedy Electric is a leading manufacturer of electrical products and solutions, with a history spanning over 80 years. The company operates in 19 countries and employs over 18,000 individuals globally, offering a diverse range of products across wire &amp; cable, electrical equipment, engineering &amp; construction, digital solutions, and infrastructure investments. Elsewedy Electric is dedicated to fostering a positive and empowering work environment, promoting a culture of diversity, inclusion, and continuous learning, and providing opportunities for professional development and career growth.</p> <h3 >The Role: Applications Senior Engineer</h3> <p >Elsewedy Electric is seeking a <strong >Full-time Applications Senior Engineer</strong> to join its team in Al Madinah, covering operations in Yanbu and Medina. The primary purpose of this role is to support the implementation, maintenance, and continuous improvement of Oracle Manufacturing and SCM modules, ensuring efficient business operations and alignment with organizational requirements.</p> <h3 >Key Responsibilities</h3> <ul > <li >Provide day-to-day functional support for Oracle Manufacturing and SCM modules.</li> <li >Perform system configurations, setups, and master data maintenance.</li> <li >Participate in CRP, SIT, UAT, and end-user training activities.</li> <li >Troubleshoot system issues, manage incidents, and provide user assistance.</li> <li >Assist in requirements gathering, gap analysis, and solution design.</li> <li >Support the testing of integrations, reports, and system enhancements.</li> <li >Coordinate with Oracle Support to track and resolve Service Requests (SRs).</li> <li >Prepare functional documentation and support continuous process improvements.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for the Applications Senior Engineer position should have <strong >2 to 5 years of relevant experience</strong> in supporting Oracle Manufacturing and SCM modules.</p> <h3 >Role Focus and Contribution</h3> <p >This role involves providing essential functional support, executing precise system configurations, resolving technical issues, and offering direct assistance to users. The Applications Senior Engineer will be instrumental in maintaining the stability and optimization of Oracle systems to ensure seamless business operations and alignment with organizational needs.</p> <h3 >Career at Elsewedy Electric</h3> <p >Join Elsewedy Electric and contribute to a company that values employee well-being and professional growth. The organization offers an environment that supports continuous learning and provides avenues for career advancement within a culture that champions diversity and inclusion.</p>

<h3 >About Abdul Latif Jameel and the Role</h3> <p >Abdul Latif Jameel is a diversified business with deep roots and established operations across the Middle East, North Africa, and Turkey (MENAT region). The company represents some of the world’s leading brands, fostering trust and building long-lasting, mutually beneficial relationships. We are seeking a dedicated <strong >Auto Technician Diagnostic</strong> to join our team in Yanbu, Al Madinah, Saudi Arabia.</p> <h3 >Purpose of the Role</h3> <p >The primary purpose of this full-time role is to perform comprehensive repair services and other mechanical works within the service center. The technician will contribute to achieving targets in customer satisfaction and gross service sales by adhering to the company's mission, vision, values, and applying standard operating procedures.</p> <h3 >Key Responsibilities</h3> <ul > <li >Perform repairs accurately and efficiently, ensuring all customer requests on the repair order are completed to a high-quality standard within the promised delivery time.</li> <li >Identify the extent of vehicle damage and communicate any additional repair items found to the Foreman, who will then inform the Service Advisor for customer information and concurrence.</li> <li >Execute after-sales responsibilities, including vehicle repairs and periodic maintenance, in strict accordance with company policies and procedures, through effective communication and supervision by the Team Leader.</li> <li >Receive and interpret technical information, service bulletins, and daily functional updates from the Team Leader to continuously enhance technical skills and ensure smooth after-sales business operations.</li> <li >Support and assist in center after-sales marketing campaigns, promote center Kaizen activities, and adjust to business strategies to achieve established center targets.</li> <li >Execute assigned activities according to the company’s standard operating procedures, coordinating with center service teams to meet pre-determined operational targets.</li> </ul> <h3 >Qualifications and Experience</h3> <p >Candidates for this role should possess <strong >2-5 years of relevant experience</strong> as an Auto Technician, with a strong focus on diagnostic capabilities. A proven track record of performing high-quality repair services is essential.</p> <h3 >Workplace Standards and Operations</h3> <ul > <li >Handle customer vehicles and belongings with care, utilizing protective equipment (seat covers, floor mats, fender covers) to maintain cleanliness and returning vehicles in a clean condition.</li> <li >Maintain an adequate inventory of personal hand tools necessary for service and repair requirements, performing services with zero comebacks to achieve monthly productivity targets set by the Service Manager.</li> <li >Ensure the appropriate use of all service facilities, tools, and equipment, operating in accordance with company policies related to safety, welfare, integrity, and brand image.</li> <li >Adhere to accurate clocking practices by clocking on and off for personal time and for every repair order.</li> <li >Maintain a clean and professional appearance at all times, including keeping the workshop area tidy and organized in line with company environmental safety policies.</li> </ul> <h3 >Location and Employment Type</h3> <p >This <strong >full-time</strong> position is based in <strong >Yanbu, Al Madinah, Saudi Arabia</strong>. We invite qualified candidates to apply and contribute to our service excellence.</p>

<p>Position Summary: Sales consultants find potential customers for their company's products. They typically meet with clients at their own company's office or travel to the client's location and may be assigned a specific region in which to travel. Sales consultants explain the features of various products and the benefits of using them. In some instances, they also provide training in how to use the product. As a sales consultant, you can work everywhere from car dealerships to software companies. After several years in the field, consultants can progress to managerial roles.</p><p>Primary Duties and Responsibilities: Recommend and select products for customers based on their individual needs. Describe products and explain their benefits and uses to potential customers. Communicate with customers in person, by phone and by email to understand their needs. Maintain a working knowledge of the company's various products and services. Establish and nurture relationships with past customers and potential customers to facilitate sales. Find potential customers through networking, cold calling, and industry research to increase sales. Use data to help customers understand how products can help them achieve their goals. Complete administrative tasks, such as processing and recording sales, as needed. Conduct presentations to demonstrate to potential clients the benefits of our products. Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals. Research sales statistics and establish sales potential with new businesses in our target area. Determine new ways to make products appealing by observing the environment and current trends. Respond to new and current client base regarding complaints and service enquiries. Makes sales appointments with clients. Follows up with any clients to make sure that they are satisfied. Works with the marketing department to develop new sales strategies. Discovers target markets and advantages of other companies. Demonstrates advanced sales knowledge Always looks for new ways to make products attractive to customers. Work with marketing team to ensure collaboration.</p><p>Skills: Outstanding Negotiation skills. Excellent organizational skills Outstanding communication and interpersonal skills Experience setting sales goals. Excellent business sense and industry expertise. Willingness to adapt and implement new marketing strategies and sales methods. Demonstrated and proven sales results. Work to strict deadlines Trust-worthy, Honest and Loyal at extreme levels Accurate, Timely and Self-driven Excellent Documentation &amp; MS office skills Excellent Time management and prioritization skills to meet deadlines and close sales in a timely manner. Willingness to adapt and implement new marketing strategies and sales methods.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience and Qualifications: Bachelor degree in Business Administration or Marketing. Minimum 2 years of experience in a relevant area of sales. Experience in developing leads and researching potential clients.</p>

<p>Support RCM workshops and reliability studies by managing equipment and maintenance data. Extract, analyze, and validate equipment information, maintenance historyand master data from SAP. Coordinate the collection, organization, and maintenance of project documentation and databases. Prepare professional reports, dashboards, and project deliverables for management and stakeholders. Develop high-quality PowerPoint presentations for workshops, progress reviews, and executive presentations. Support facilitators and project teams with data management, document control, and administrative activities. Ensure consistency, accuracy, and completeness of project records and maintenance information. Assist in generating equipment registers, functional locations, BOMs, and maintenance-related reports from SAP. Collaborate with Reliability, Operations, Maintenance, and Engineering teams to support project objectives. Provide general IT support related to project execution, data handling, and digital tools.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience Minimum 3 years of experience in System Administration, SAP, IT Support, or related fields. Hands-on experience with SAP PM (Plant Maintenance) and maintenance related data management. Strong knowledge of: SAP PM Equipment Master SAP PM Equipment Master Data Functional Locations Maintenance Plans Work Orders Maintenance History Analysis Advanced skills in: Microsoft PowerPoint Microsoft Excel Microsoft Word Proven experience in: Preparing professional reports and presentations Data analysis and data quality verification Managing large datasets and project documentation Strong IT background with good understanding of: Database management Information systems Data administration System support activities Excellent communication, organization, and documentation skills. Preferred Previous experience supporting RCM, RBI, Reliability, Asset Management, or Maintenance Excellence projects. Knowledge of refinery, petrochemical, oil &amp; gas, or industrial operations. Familiarity with CMMS/EAM systems and maintenance data analytics. Experience creating executive-level presentations and project management reports.</p>

<p><br></p><p>The Academic Coordinator will ensure smooth academic operations and act as a central point of contact between faculty, students and administration. Coordinate course schedules, timetables, examinations and classroom allocations. Liaise with faculty to ensure curriculum delivery aligns with academic standards and programme objectives. Monitor student progress and attendance; maintain accurate academic records and reports. Support the implementation and maintenance of learning management systems (LMS) and digital resources. Assist with orientation, enrolment processes and communication with students and parents where appropriate. Prepare materials and logistical arrangements for assessments, meetings and academic events. Contribute to quality assurance, accreditation documentation and continuous improvement initiatives. Manage day-to-day academic enquiries and escalate issues to senior academic staff as required. Support training and professional development activities for teaching staff.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p><p>Bachelor s degree in Education, Educational Management, or a related discipline; a Master s degree is desirable. Minimum of 2 years experience in academic coordination, educational administration or a similar role. Familiarity with learning management systems (e.g. Moodle, Blackboard) and standard academic administration processes. Strong organisational skills with the ability to manage multiple tasks and deadlines effectively. Excellent verbal and written communication skills in English; proficiency in Arabic is desirable. Attention to detail, problem-solving ability and a commitment to maintaining academic quality and integrity. Proficient in MS Office (Word, Excel, PowerPoint) and comfortable working with data and reports. Ability to work collaboratively within a team and to engage professionally with students and staff on-site. This role is based on-site in Makkah and requires regular presence at the institution to support academic activities and stakeholder engagement.</p>

<p>Coordinate performance and calibration sessions with managers. Ensure Performance Management (PMS) Cycle runs to process driving timely completion of self-reviews, manager ratings, and cycle milestones. Own PIP cases end to end, from setup through monthly progress check-ins to closure Own Saudization planning in partnership with the Talent Acquisition team aligning hiring with Saudization targets and conducting quarterly reviews with TA. Drive adoption and continuous improvement of digital onboarding &amp; offboarding workflow and optimization. Own the onboarding experience deliver onboarding sessions and guide new joiners through the journey so they connect with the business from day one Facilitate Exit &amp; Onboarding and turn the insights into clear action plans and outcomes that improve retention and employee experience. Lead the annual local engagement and recreation calendar in partnership with stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience as an HR Business Partner or HR Generalist, with an earlier grounding in HR Operations. Experience in fast-paced, high-growth companies and/or startups (able to "plug and play"). Industry-flexible; financial services / fintech exposure is a plus. Solid knowledge of Saudi labour law and contract types, and of managing expatriate and Saudi national employees. Hands-on experience with government relations (GR) and related government portals and processes. Experience with Saudization (planning and partnering with Talent Acquisition. Familiarity with performance-management cycles Awareness of relocation and mobility cases. Strong stakeholder management and business-partnering skills. Excellent communication and presentation skills; outgoing and personable. Ability to thrive in a fast-paced, high-growth environment. Arabic: Native / Fluent spoken and written English: Professional proficiency spoken and written</p>

<strong>Company Description</strong> Ares Pvt Limited is a growing organization in Saudi Arabia with a focus on delivering high-quality geospatial and technical services. The company is committed to applying modern technologies and industry best practices to support infrastructure development and spatial data projects. Team members collaborate across disciplines to provide accurate, reliable solutions to public and private sector clients. Ares Pvt Limited values professionalism, continuous learning, and ethical conduct in all operations.<br><strong>Role Description</strong> This is a full-time, on-site GIS Photogrammetry role based in Medina, Saudi Arabia. The GIS Photogrammetry specialist will process aerial and satellite imagery, generate and refine digital elevation models, and produce accurate maps and spatial datasets. Daily responsibilities include performing stereoscopic interpretation, quality checking geospatial outputs, managing spatial databases, and integrating photogrammetric data into GIS platforms. The role also involves collaborating with project managers and technical teams, documenting methodologies, and ensuring project deliverables meet defined accuracy and compliance standards. The specialist will support the adoption of new tools and workflows to improve efficiency and data quality.<br><strong>Qualifications<br></strong> <br><ul><li>Strong analytical skills to interpret imagery, validate spatial data, and solve technical problems.</li><li>Effective communication skills for coordinating with multidisciplinary teams, documenting processes, and presenting findings.</li><li>Information management skills for organizing, storing, and maintaining large volumes of geospatial and project data.</li><li>Information technology skills, including proficiency with GIS and photogrammetry software (e.g., ArcGIS, QGIS, ERDAS, Pix4D) and general computer applications.</li><li>Awareness of cybersecurity practices related to handling sensitive spatial data and protecting information systems.</li><li>Relevant experience in GIS, remote sensing, or photogrammetry, ideally within engineering, surveying, or infrastructure projects.</li><li>Bachelor’s degree in Geomatics, Geography, Surveying, Civil Engineering, Computer Science, or a related field (or equivalent practical experience).</li><li>Attention to detail, ability to work on-site in Medina, and readiness to adhere to local regulations and organizational policies.</li></ul>

<p>We are seeking experienced Business Analysts to analyze business requirements, improve business processes, and translate business needs into effective technology and operational solutions. The successful candidate will work closely with business stakeholders, IT teams, project managers, and subject-matter experts to understand business objectives, document requirements, identify process improvements, and support the successful delivery of projects and initiatives. Key Responsibilities Engage with business stakeholders to understand business objectives, challenges, and requirements. Conduct stakeholder interviews, workshops, and requirement-gathering sessions. Analyze and document current ( As-Is ) business processes and define future ( To-Be ) processes. Translate business requirements into clear and actionable functional requirements. Prepare Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), user stories, use cases, and process flows. Identify gaps, inefficiencies, risks, and opportunities for process improvement. Work closely with technical teams to ensure business requirements are clearly understood and implemented. Facilitate communication between business users, IT teams, vendors, and project stakeholders. Support solution evaluation and provide business input into proposed solutions. Participate in requirements validation, solution walkthroughs, and design reviews. Develop and maintain process maps, workflow diagrams, and data-flow diagrams. Support User Acceptance Testing (UAT), including test-scenario preparation, test-case review, and defect clarification.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related discipline .</li><li>5+ years of relevant experience as a Business Analyst.</li><li>Experience in business/process analysis and requirements management.</li><li>Strong experience working with business and technical stakeholders.</li><li>Excellent analytical, problem-solving, documentation, and communication skills.</li><li>Good understanding of SDLC and project delivery methodologies.</li><li>Experience with tools such as Microsoft Visio, Excel, PowerPoint, Jira, Confluence, or equivalent platforms .</li><li>Experience in the Oil &amp; Gas, Energy, Utilities, Industrial, or other large enterprise environments .</li><li>Experience with digital transformation, ERP, enterprise applications, or process improvement projects.</li><li>Knowledge of Agile, Scrum, BPMN, BABOK, or ITIL .</li></ul>

<h3 >About Tronox and the Role</h3> <p >Tronox is a global leader in the vertically integrated manufacturing of titanium dioxide (TiO2) pigment and other materials that add brightness and durability to products encountered daily. With 5,700 employees across six continents, the company operates unified by strong values and a vision to shape a sustainable, thriving world through enriched and refined minerals. We are seeking a <strong >Learning &amp; Development Specialist</strong> to join our team in Yanbu, Al Madinah, Saudi Arabia, on a full-time basis.</p> <h3 >Role Purpose</h3> <p >The Learning &amp; Development Specialist is responsible for developing, implementing, and continuously improving the competency assurance system specifically for Maintenance personnel. This is achieved through structured classroom learning, practical workshops, simulation, coaching, and structured On-the-Job Training (OJT). The role supports safe, reliable, environmentally responsible, and efficient plant operations by identifying competency gaps, conducting Training Needs Analysis (TNA), developing competency-based learning programs, facilitating technical training, and conducting competency assessments. The position partners closely with Maintenance, Operations, Engineering, Reliability, Process Safety, HSE, HR, and Subject Matter Experts (SMEs) to ensure employees possess the required technical competencies to perform their work safely, effectively, and in compliance with Tronox standards.</p> <h3 >Key Responsibilities</h3> <ul > <li >Deliver classroom, practical workshop, field coaching, and structured OJT programs.</li> <li >Conduct Training Needs Analysis (TNA) with department leaders and identify competency gaps using various data sources such as competency matrices, performance data, incident learnings, audits, and business requirements.</li> <li >Develop and continuously improve competency-based training curricula, including CETP, JRTP, OJT, qualification pathways, and technical development programs.</li> <li >Design structured learning pathways for new hires, experienced employees, multi-skilled personnel, and succession planning initiatives.</li> <li >Develop technical training manuals, presentations, SOP learning guides, assessment packages, and reference materials.</li> <li >Convert operational procedures, maintenance work instructions, OEM manuals, and engineering standards into effective learning materials.</li> <li >Collaborate with SMEs in developing technical learning content and blended learning solutions, including instructor-led, digital, self-paced, and workplace learning resources.</li> </ul> <h3 >Competency Assessment and Learning Administration</h3> <ul > <li >Conduct theoretical and practical competency assessments, developing written examinations, practical assessment checklists, and question banks.</li> <li >Verify employee competence against defined competency standards before qualification or authorization, and support periodic competency reassessment and reauthorization programs.</li> <li >Maintain employee learning records, competency matrices, qualification status, and training history.</li> <li >Prepare monthly competency reports and updates, ensuring compliance with LMS requirements and document control standards.</li> <li >Coordinate annual plans and monthly training calendars with stakeholders.</li> </ul> <h3 >Continuous Improvement and Safety Compliance</h3> <ul > <li >Evaluate training effectiveness using learner feedback, assessment results, workplace observations, and operational performance, recommending improvements to competency programs.</li> <li >Participate in capability improvement initiatives.</li> <li >Ensure all learning programs comply with Tronox Safety Standards, Process Safety Management (PSM), environmental requirements, and company procedures.</li> <li >Promote Human Performance principles, Learning from Events, and Safe Work Practices.</li> <li >Support competency requirements associated with Permit to Work, Isolation, Critical Risk Management, and Life Saving Rules.</li> </ul> <h3 >Required Experience</h3> <p >Candidates for this full-time position should possess <strong >5-10 years of relevant experience</strong> in learning and development, particularly within an industrial or manufacturing context, with a focus on technical competency assurance.</p>

<p>ARX is a global network of specialists in engineering, design, and architecture. Our team offers 360-degree consulting, project management, and technical services in:</p><p>airports, bridges, buildings, cableways,</p><p>digital innovation, environment, equipment,</p><p>geology, geotechnics, hydropower, metros,</p><p>nuclear plants, oil &amp; gas, pipelines, ports,</p><p>railways, river engineering, roads, traffic,</p><p>tunnels, and water/wastewater treatment.</p><p>With offices across Europe, North and South America, Asia, Africa, and Oceania, our agile task force combines global expertise with local know-how. The result is our uniquely "glocal" approach, which allows us to meet the specific needs of each community while incorporating international best practices. At ARX, smart minds strive for a sustainable future, transforming communities one innovative project at a time.</p><p>People are the heart and soul of ARX. We are a home for innovators, visionaries, and experts to develop talents, launch careers, and collaborate with fellow specialists. ARX values individuals. Believing their brilliance and determination will provide solutions to tomorrow's challenges, we welcome professionals who will both benefit from and enrich our team.</p><p>ARX marks a significant expansion into the Middle East with its offices in UAE and KSA. This underscores our dedication to innovation and engineering excellence, bolstering our position in the dynamic GCC market.</p><p><br></p><p>For our site office in Dubai, we are looking for</p><p><br></p><p><strong>BIM Coordinator (Infrastructure) - 100% (m/f)</strong></p><p><br></p><p>The Ideal Candidate will have strong discipline BIM coordination experience focused on civil and infrastructure model coordination, earthworks, corridors, alignments, pavement build-ups, wet and dry utilities, utility corridors, airfield ground lighting, landscape, external works, and survey/datum control. The candidate should be able to verify discipline models, feed the federated model, run clash and model audit checks, support quantity take-off and 4D/5D workflows, and present discipline coordination issues clearly to engineering, construction, and client stakeholders. The role requires practical knowledge of ISO 19650, BEP compliance, CDE workflows, LOD/LOI requirements, shared coordinates, linked models, and model-based documentation.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Coordinate and verify infrastructure BIM models and ensure they are ready for federation, review, clash detection, and information exchange.</li><li>Coordinate civil and infrastructure models covering earthworks, alignments, road geometry, pavement build-ups, wet and dry utilities, utility corridors, chambers, manholes, external works, and landscape.</li><li>Review Civil 3D corridors, surfaces, profiles, pipe networks, pressure networks, grading models, utility crossings, airfield ground lighting interfaces, and external services coordination.</li><li>Validate survey/datum control, tie-ins, interface points, clearance envelopes, clash results, invert levels, cover levels, crossing conflicts, and model-derived infrastructure quantities.</li><li>Coordinate external infrastructure interfaces with buildings, substations, MEP plant, fire networks, drainage, chilled water, potable water, power ducts, telecom ducts, roads, and landscape packages.</li><li>Run discipline model audits for LOD/LOI, naming conventions, worksets, coordinates, links, parameters, view templates, sheet setup, and data completeness.</li><li>Prepare and review clash reports, viewpoints, coordination comments, issue logs, and model status reports using Navisworks Manage, ACC/BIM 360, ACONEX, and related tools.</li><li>Support 4D sequencing, 5D quantity extraction, model-based progress information, and structured asset data requirements where applicable.</li><li>Work with discipline engineers and managers to resolve modelling inconsistencies, document coordination risks, and close out technical actions.</li><li>Maintain ISO 19650-aligned CDE discipline workflows, including information container naming, suitability status, revision control, and transmittal discipline.</li><li>Support Revit family review, model clean-up, linked model management, shared coordinate control, model breakdown, and discipline template compliance.</li><li>Contribute to BIM automation and QA improvements through Dynamo scripts, schedules, model checking routines, and repeatable coordination workflows.</li><li>Prepare discipline inputs for BIM meetings, technical workshops, client presentations, and internal management updates.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Bachelor's degree or diploma in Architecture, Engineering, Construction Technology, Digital Engineering, or a related discipline.</li><li>Minimum 8 years of BIM experience, including at least 4 years as a discipline BIM Coordinator or BIM Coordinator on large building, infrastructure, transportation, aviation, or industrial projects.</li><li>Strong discipline depth in civil and infrastructure model coordination, earthworks, corridors, alignments, pavement build-ups, wet and dry utilities, utility corridors, airfield ground lighting, landscape, external works, and survey/datum control.</li><li>Strong Civil 3D capability, including surfaces, corridors, alignments, profiles, pipe networks, grading, data shortcuts, external references, and infrastructure model federation.</li><li>Detailed understanding of utilities coordination, invert/cover levels, road and pavement geometry, earthworks, dry/wet services, AGL interfaces, survey control, and external works sequencing.</li><li>Experience coordinating infrastructure models with building models, MEP services, authority utility requirements, site survey data, and construction phasing constraints.</li><li>Good understanding of ISO 19650, BEP requirements, MIDP/TIDP principles, CDE workflows, model status codes, clash matrices, and model QA processes.</li><li>Proficiency in Civil 3D, Revit, Navisworks Manage, ACC/BIM 360, ACONEX, AutoCAD, InfraWorks, and model QA tools.</li><li>Experience with federated model coordination, clash detection, LOD 400/500 workflows, shared coordinates, linked models, worksets, Revit families, and model data validation.</li><li>Ability to support 4D simulation, 5D quantity extraction, and asset-information/7D data preparation under the direction of the BIM Manager.</li><li>Strong coordination, communication, presentation, technical reporting, and problem-solving skills.</li><li>Experience in aviation, airport, transportation, MRO, heavy industrial, or large multidisciplinary building projects is preferred.</li><li>Experience with airside infrastructure, utility authority coordination, point clouds, survey data, and external networks is an advantage.</li></ul><p><br></p><p><br></p><p><strong>We Offer:</strong></p><ul><li>Opportunity to collaborate with a forward-thinking, synergistic, and innovative team.</li><li>Exposure to cutting-edge projects driving Middle East / North African regions development.</li><li>Personalized professional growth and developmental avenues tailored to your career aspirations.</li></ul><p><br></p><p>If you would you like to join our highly motivated and very successful team please send us your complete application!</p>

<p>Job Description Sofitel Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury. With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings. Sofitel Jabal Omar Makkah Sofitel Jabal Omar Makkah brings together French elegance and the warmth of Saudi hospitality in the heart of the Holy City. As part of Accor s luxury portfolio, we aspire to create meaningful guest experiences through thoughtful, personalised service. Join our opening team of passionate Heartists and help shape a distinctive new chapter of Sofitel hospitality. Discover an opportunity to grow your career, celebrate your talents, and make every moment matter Your Mission / What you will be accountable for Support the consistent delivery of Sofitel standards and thoughtful, personalised guest experiences across the hotel. Translate audit findings and guest feedback into practical improvements, working closely with operational teams to strengthen service quality, support compliance and bring Sofitel s service culture to life at every touchpoint. Role Description / What you will do Assist the Director of Quality &amp; Guest Experience in implementing the hotel s quality assurance plan and monitoring service standards across the guest journey. Conduct regular operational audits and self-assessments using approved digital checklists, including iAuditor and MyLQA where applicable; document findings and compare results over time. Keep up to date with brand standards, policies and procedures, and support departments in assessing adherence to applicable operational requirements. Gather first-hand guest feedback through regular conversations and observations, sharing recurring comments and requests with the relevant teams. Conduct mystery calls and service checks as directed to identify gaps in responsiveness, consistency and guest care. Review daily, weekly and monthly reports from ALICE, MyLQA, TrustYou and ACDC to identify trends, monitor progress and prioritise action. Support root cause analysis and coordinate corrective action plans with operational managers, following up on deadlines and verifying improvements. Coordinate Quality Committee meetings, minutes and action tracking, including RADAR plans supporting the hotel s Reputation Performance Score targets. Assist departments in drafting and reviewing local standard operating procedures to improve coordination and service across guest touchpoints. Work closely with operational supervisors and managers to embed standards in daily routines and address gaps through practical coaching. Deliver on-the-job and classroom sessions on brand standards with Learning &amp; Development, strengthening Heartists confidence and service competencies. Support Front Office and Guest Relations in anticipating guest needs and addressing special requests, alerts and preferences in line with standards. Coordinate with Guest Relations on personalised guest touches and signature moments, using approved ACDC insights with appropriate care for guest information. Monitor complaint response and resolution times; follow up with responsible departments on service recovery, corrective action and guest satisfaction before closure. Share real-time guest comments and service performance insights, highlighting recurring concerns and opportunities to improve resolution efficiency. Communicate Guest Experience policies and report service or behavioural standards breaches to the relevant line manager for appropriate follow-up. Benchmark competitor products and services and recommend practical ideas, process changes and enhancements to the guest experience. Coordinate with departments and external service providers to support alignment with hotel standards and applicable loyalty, sustainability, inclusion and safety programmes. Represent the Quality &amp; Guest Experience function in operational follow-up, encourage Heartist recognition and engagement, and track implementation of agreed management actions. Other Responsibilities Support pre-opening inspections, operational rehearsals and readiness reviews, ensuring identified gaps are recorded and followed up. Maintain accurate audit evidence and confidential records, support cross-department communication and undertake other duties reasonably related to the role as assigned. Sustainability : Include relevant sustainability practices in quality observations and work with departments to address opportunities for responsible use of resources and waste reduction. Promote responsible hospitality through coaching and service improvement activities, respecting local culture and supporting the hotel s current sustainability commitments.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or bachelor s degree in Hospitality Management, Quality Management, Business Administration or a related field; equivalent relevant experience may be considered. At least three years of relevant hotel experience, including quality assurance, guest experience or operational supervision; luxury hospitality experience is preferred. Practical understanding of brand standards, service audits and quality improvement, with the ability to turn findings into measurable actions. Experience with guest feedback analysis, complaint handling and service recovery, supported by a strong guest-focused approach. Familiarity with ALICE, MyLQA, TrustYou, ACDC or digital audit tools such as iAuditor is an advantage. Strong reporting and analytical skills, including proficiency in Excel and PowerPoint and the ability to present findings clearly. Confident coaching, facilitation and communication skills, with the ability to influence operational teams and follow up constructively. Strong written and spoken English; Arabic and additional language skills are an advantage. Excellent attention to detail, organisation and problem-solving skills, with discretion in handling guest feedback and Heartist information. Professional presence, cultural awareness and a collaborative leadership approach; quality auditing qualifications or pre-opening experience are an advantage.</p>

<h3>Key Responsibilities</h3>Customer Assistance<ul><li>Respond to customer questions in a professional and friendly manner.</li><li>Assist with account, product, service, and order-related inquiries.</li><li>Provide accurate information using approved company resources.</li><li>Guide customers through routine processes and next steps.</li><li>Resolve common questions and concerns within established guidelines.</li><li>Escalate complex issues to the appropriate team.</li><li>Maintain a positive and respectful customer experience.</li></ul>Email, Chat &amp; Phone Support<ul><li>Communicate with customers through approved support channels.</li><li>Provide clear and helpful written or verbal responses.</li><li>Use support templates, scripts, and knowledge resources appropriately.</li><li>Manage multiple routine conversations when required.</li><li>Maintain professionalism during challenging interactions.</li><li>Route specialized requests to the appropriate department.</li></ul>Ticket &amp; Case Management<ul><li>Create and update customer support tickets.</li><li>Categorize customer requests accurately.</li><li>Document customer questions, actions taken, and resolutions.</li><li>Maintain clear and complete case notes.</li><li>Monitor open and pending cases.</li><li>Update ticket status throughout the resolution process.</li><li>Follow up on assigned cases when required.</li><li>Close completed cases according to established procedures.</li></ul>Account &amp; Records Support<ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate customer profiles and account records.</li><li>Process authorized account updates.</li><li>Review information for accuracy and completeness.</li><li>Identify missing or inconsistent information.</li><li>Maintain organized digital customer records.</li><li>Protect confidential and sensitive information.</li></ul>Problem Resolution<ul><li>Listen carefully to understand customer concerns.</li><li>Ask relevant questions to identify the issue.</li><li>Follow established troubleshooting procedures.</li><li>Explain solutions and next steps clearly.</li><li>Assist with routine account and service issues.</li><li>Escalate technical, billing, or policy-related matters when necessary.</li><li>Document resolutions accurately.</li></ul>Administrative Support<ul><li>Update spreadsheets, trackers, and internal records.</li><li>Process routine customer forms and requests.</li><li>Maintain support logs and digital documentation.</li><li>Assist with basic reporting and summaries.</li><li>Complete routine data-entry assignments.</li><li>Support additional administrative projects as needed.</li></ul>Team Collaboration<ul><li>Communicate professionally with supervisors and colleagues.</li><li>Coordinate with other departments regarding customer requests.</li><li>Provide updates on unresolved or pending issues.</li><li>Ask for assistance when an issue falls outside assigned responsibilities.</li><li>Participate in virtual meetings, coaching, and training.</li><li>Maintain reliable communication during scheduled working hours.</li></ul><h4>Required Qualifications</h4>High school diploma, GED, or equivalent. Basic computer and typing skills. Strong written and verbal communication. Friendly, patient, and professional approach. Good listening and problem-solving skills. Strong attention to detail. Good organization and time management. Ability to follow established procedures. Ability to manage multiple routine requests. Ability to remain professional during difficult interactions. Ability to work independently in a remote environment. Willingness to learn new software and processes. Ability to maintain confidentiality. Reliable internet connection and suitable remote workspace.<h4>Preferred Qualifications</h4>Professional experience is not required . Familiarity with any of the following is helpful but not necessary: Customer service or customer support. Email, chat, or phone-based support. CRM or ticket-management platforms. Microsoft Office or Google Workspace. Data entry and customer records. Account or order support. Administrative or clerical tasks. Remote collaboration tools. Experience from retail, hospitality, volunteer work, internships, academic projects, freelance work, or other customer-facing activities may also be considered relevant.<h4>Skills &amp; Competencies</h4>Customer-focused communication. Active listening and patience. Problem solving. Written communication. Attention to detail. Organization and time management. Computer proficiency. Dependability and professionalism. Adaptability and willingness to learn. Confidential handling of information.<h4>What We Offer</h4>Depending on employment status, location, and eligibility, benefits may include: Fully remote work environment. Competitive entry-level compensation. Paid onboarding and training. Full-time and part-time opportunities. Flexible scheduling for qualifying positions. Paid time off and company holidays. Health, dental, and vision benefits where applicable. Professional development and training. Ongoing coaching and feedback. Career advancement opportunities. Company-provided equipment where applicable. Supportive remote team environment.<h4>Ideal Candidate</h4>You may be a strong fit if you enjoy helping people and can communicate with patience, clarity, and professionalism. You are dependable, organized, comfortable learning new systems, and capable of managing customer requests independently while staying connected with your team. This position can provide a foundation for a career in customer support, customer service, client relations, account services, or business operations .<h4><br></h4><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications</h3>High school diploma, GED, or equivalent. Basic computer and typing skills. Strong written and verbal communication. Friendly, patient, and professional approach. Good listening and problem-solving skills. Strong attention to detail. Good organization and time management. Ability to follow established procedures. Ability to manage multiple routine requests. Ability to remain professional during difficult interactions. Ability to work independently in a remote environment. Willingness to learn new software and processes. Ability to maintain confidentiality. Reliable internet connection and suitable remote workspace.<h4>Preferred Qualifications</h4>Professional experience is not required . Familiarity with any of the following is helpful but not necessary: Customer service or customer support. Email, chat, or phone-based support. CRM or ticket-management platforms. Microsoft Office or Google Workspace. Data entry and customer records. Account or order support. Administrative or clerical tasks. Remote collaboration tools. Experience from retail, hospitality, volunteer work, internships, academic projects, freelance work, or other customer-facing activities may also be considered relevant.<h4>Skills &amp; Competencies</h4>Customer-focused communication. Active listening and patience. Problem solving. Written communication. Attention to detail. Organization and time management. Computer proficiency. Dependability and professionalism. Adaptability and willingness to learn. Confidential handling of information.<h4>Ideal Candidate</h4>You may be a strong fit if you enjoy helping people and can communicate with patience, clarity, and professionalism. You are dependable, organized, comfortable learning new systems, and capable of managing customer requests independently while staying connected with your team. This position can provide a foundation for a career in customer support, customer service, client relations, account services, or business operations .

Company Description King Faisal Specialist Hospital and Research Centre (KFSH&RC) is a leading 2,415-bed tertiary and quaternary care hospital with facilities in Riyadh, Jeddah, and Medina in the Kingdom of Saudi Arabia. Established in 1970 and officially opened in 1975, the organization operates on a large campus and employs over 16,000 staff from more than 63 nationalities, offering a diverse and inclusive work environment. KFSH&RC is highly specialized in complex inpatient and outpatient care, particularly in Oncology, Organ Transplantation, Cardiovascular Diseases, Neurosciences, and Genetic Diseases. The hospital is committed to advancing healthcare through robust clinical services, education, and research. KFSH&RC is accredited by Joint Commission International (JCI), holds Magnet Hospital status from the American Nurses Credentialing Centre (ANCC), and has achieved Stage 7 HIMSS Electronic Medical Records recognition, reflecting its excellence in nursing and digital health.<br>Role Description This full-time, on-site Registered Nurse role is based at King Faisal Specialist Hospital and Research Center in Medina. The Registered Nurse provides patient-centered care by assessing health status, planning and implementing nursing interventions, and evaluating outcomes in collaboration with the multidisciplinary team. Daily responsibilities include administering medications and treatments, monitoring vital signs and clinical progress, maintaining accurate and timely electronic medical records, and ensuring adherence to infection prevention and patient safety protocols. The nurse educates patients and families about treatment plans, discharge instructions, and health promotion, while supporting evidence-based practice and participating in quality improvement activities. The role also involves coordinating care across departments, responding to emergencies, and contributing to the hospital’s teaching and research environment as appropriate.<br>Qualifications<br> Valid Registered Nurse license and eligibility to practice in the Kingdom of Saudi Arabia; bachelor’s degree in Nursing or equivalent from an accredited institution. Demonstrated clinical competence in acute care nursing, including patient assessment, care planning, medication administration, and use of electronic health records. Knowledge of evidence-based nursing practice, infection control standards, and patient safety principles in tertiary or quaternary care settings. Strong communication and interpersonal skills for effective collaboration with multidisciplinary teams and for educating patients and families. Ability to work in a culturally diverse environment, adapt to organizational policies and protocols, and manage workload in a high-acuity setting. Prior experience in specialties such as Oncology, Organ Transplantation, Cardiovascular, Neurosciences, or Genetic Diseases is an advantage. Current Basic Life Support (BLS) certification; Advanced Cardiac Life Support (ACLS) or other relevant specialty certifications are preferred. Willingness to participate in continuing education, research activities, and quality improvement initiatives aligned with

<p>Own end-to-end forensic investigations across endpoints, cloud platforms, and network infrastructure from initial triage to root cause, including IoC identification, data exfiltration, and unauthorized access</p><p>Coordinate and lead the DFIR team across active investigations, ensuring consistent methodology, evidence integrity, and investigative velocity</p><p>Pull and analyze logs from EDR/XDR, SIEM, DLP, IdP, and email gateway platforms to reconstruct precise attack and user activity timelines</p><p>Acquire forensic images from laptops, mobile devices, servers, and cloud repositories with full chain of custody</p><p>Go deep on artifacts file systems, memory, registry, logs, config states to reconstruct exactly what happened and when</p><p>Correlate endpoint, network, and identity telemetry into a coherent picture of attacker behavior and system access</p><p>Build AI-assisted workflows that automate evidence collection, pattern detection, and timeline generation to scale investigative capacity</p><p>Translate technical findings into clear, chronological narratives for executives and cross-functional stakeholders no jargon, no ambiguity</p><p>Close the loop: feed investigation outcomes back into detection rules, access controls, and policy improvements.</p><p>Compliance: Ensuring all operations align with NCA ECC and SAMA CSF regulations.</p><p>Saudi nationality is required</p><p>Certifications (Highly Preferred)</p><ul><li>SANS / GIAC (GCFA, GCFE, GNFA, GCIA or similar)</li><li>IACIS CFCE</li><li>EC-Council CHFI</li><li>Offsec (OSDA, OSIR)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor s in Cybersecurity, International Relations, Computer Science, or related field.</p><p>Experience 5+ years in digital forensics, incident response, or security investigations, with a track record leading or coordinating DFIR engagements</p><p>Exceptional written and verbal communication in both English &amp; Arabic.</p><p>Hands-on proficiency with forensic tooling: FTK, X-Ways, Cellebrite, Axiom, or equivalent platforms</p><p>Strong command of network protocols (TCP/IP, HTTP/S, DNS) and log analysis across SIEM platforms</p><p>Scripting ability in Python, PowerShell, or Bash used to automate evidence processing, not just theoretically</p><p>Deep working knowledge of Windows, macOS, and Linux/Unix environments at the artifact and system level</p><p>Proven experience integrating AI tools into investigative workflows to accelerate triage, pattern detection, or reporting</p><p>Clear, confident communicator able to brief executives and work alongside legal, HR, and compliance teams without losing technical precision</p>